Senior Product Analyst

Tax Lead - SSEA

Indirect Procurement Officer

Assistant Manager, HRBP

Senior Project Management Engineer

Salesforce And Sales Campaign Administrator

Brand Manager / Senior Brand Manager DTC

Sr Manager - Finance and Accounting

Customer Service Specialist- Malaysia

Responsibilities: <ul><li>Elicit, analyze, and translate user needs into detailed, actionable requirements for the pod</li><li>Define and manage use cases, user stories, process flows, and visualizations to support development</li><li>Partner with design and engineering to explain functional requirements and continuously improve user experience</li><li>Maintain a backlog that stays 2–3 sprints ahead, ensuring clear Definitions of Ready and Done for all features</li><li>Communicate product vision and requirements effectively to developers, testers, and stakeholders</li><li>Support User Acceptance Testing by writing UAT scripts and participating in testing cycles as needed</li><li>Document confirmed business processes to serve as reference for development and IT support teams</li><li>Apply business process improvement methodologies to optimize workflows and system efficiency</li><li>Collaborate closely with the Product Manager to ensure backlog priorities align with business objectives</li><li>Track delivery metrics and build reports to measure progress, quality, and outcomes</li><li>Manage cross-pod dependencies in partnership with the Technical Product Manager</li><li>Ensure compliance with applicable standards by maintaining SDLC documentation, system configurations, and audit artifacts</li><li>Maintain a strong understanding of the IT application portfolio, developing deep expertise in specific products or BPM domains</li><li>Support and facilitate system demonstrations, including Inspect &amp; Adapt workshops, as required</li></ul> Requirements: <ul><li>Proven knowledge and understanding of standard practices, technology and supporting industry principles</li><li>Experience gathering requirements and translating into a product vision by leveraging their expertise in product development, engineering and UX</li><li>Deep understanding of business/processes and high-level understanding of high-quality digital product delivery</li><li>Experienced in managing a product backlog/release plan, tracking team level metrics, attend product team ceremonies, removing blockers (burndown chart, release burn up, etc.)</li><li>Experienced in developing systems and tools to enable customer interactions and collaboration (e.g., digital self, precision marketing, DAM, immersive technology)</li></ul>

Responsibilities: <ul><li>In charge of tax compliance execution for Thailand, Singapore, India and other countries or cities.&nbsp;</li><li>The scope includes but not limited to designing and timely reviewing tax reporting, tax forecast, and budget process, and etc.</li><li>Work with cross functions (i.e. FP&amp;A, Global tax) to set up tax forecast and budget, and monitor and adjust (if applicable) it on monthly basis.</li><li>Be responsible for tax-related data collection and analysis (i.e. Tax Burden Ration on both P&amp;L and cash basis, Margin, and Transfer Price, etc.) and outstanding problems / questions resolution in order to 1) increase tax efficiency; 2) mitigate tax risk; and 3) accurate tax forecast or budget.&nbsp;</li><li>Independently manage internal tax health check, and provide proposal &amp;advice to reduce compliance risk.</li><li>Lead transfer price strategy setting up for both domestic and cross-border transaction for all countries and cities in SSEA.&nbsp;</li><li>Design detail transfer price plan (I.e. mark-up rate, sales price, transaction flow, etc.) for each affiliates and each transfection types, and ensure the success of implementation.&nbsp;</li><li>Prepare transfer price documentations to support the strategy and plan.&nbsp;</li><li>As internal consultant to provide tax guidance to related functions (e.g. supply chain finance, GL).&nbsp;</li><li>Monitor the tax status and position on monthly basis, and handle challenges, questions and tax audits (if any) from each level of tax authorities.&nbsp;</li><li>Establish or maintain the good relationship with Finance Bureau, Tax Bureau, and other government authorities.&nbsp;</li><li>Manage and coordinate with external consultants.&nbsp;</li><li>Support AEM tax lead in coordination with global tax team to keep consistent tax strategy between local and global.&nbsp;</li><li>Support global tax team for tax return or provision preparation for other jurisdictions from compliance perspective.</li><li>Lead complicated applications such as tax exemption / reduction / deferral application, cross-border double tax treaty application, tax liquidation application, tax audit defense, etc and make achievements.&nbsp;</li><li>Proactively seek benefit such as government incentives for group from not only tax perspective.&nbsp;</li><li>Propose suggestions or ideas for any improvement or projects, and lead the implementation to make it happen.&nbsp;</li><li>Work together with AEM tax lead to plan annual tax projects.&nbsp;</li><li>Lead feasibility study by leveraging consulting reassure.&nbsp;</li><li>Land the execution from end to end</li></ul> Requirements: <ul><li>Smart and honest.&nbsp;</li><li>Dare to work under pressure.&nbsp;</li><li>Analytical thinking and passionate for results, with abundant passion/curiosity for learning.</li><li>Strong drive &amp; high energy, hands on and pragmatic, independent and proactive.&nbsp;</li><li>At least 6 years tax related job experience required including strong Asia exposure (i.e. Singapore, Thailand, etc.) with a comprehensive understanding of taxation, regulations and accounting.&nbsp;</li><li>Multinational company or consultant firm experiences is preferred.&nbsp;</li><li>More than 2 years experience in leader level.&nbsp;</li><li>Experience in tax project management and tax process design is a must.&nbsp;</li><li>Excellent knowledge and understanding of corporate governance practices and procedures.</li><li>Fluent language skills (both written and verbal) in English.</li><li>High ethical standards and result-focused, able to work in fast-paced, dynamic environment.</li><li>Ability to identify opportunities for improvement and implement creative solutions.</li><li>A team player, effective communicator, strong interpersonal skills and ownership behavior.</li></ul>

Responsibilities: <ul><li>In charge of tax compliance execution for Thailand, Singapore, India and other countries or cities.&nbsp;</li><li>The scope includes but not limited to designing and timely reviewing tax reporting, tax forecast, and budget process, and etc.</li><li>Work with cross functions (i.e. FP&amp;A, Global tax) to set up tax forecast and budget, and monitor and adjust (if applicable) it on monthly basis.</li><li>Be responsible for tax-related data collection and analysis (i.e. Tax Burden Ration on both P&amp;L and cash basis, Margin, and Transfer Price, etc.) and outstanding problems / questions resolution in order to 1) increase tax efficiency; 2) mitigate tax risk; and 3) accurate tax forecast or budget.&nbsp;</li><li>Independently manage internal tax health check, and provide proposal &amp;advice to reduce compliance risk.</li><li>Lead transfer price strategy setting up for both domestic and cross-border transaction for all countries and cities in SSEA.&nbsp;</li><li>Design detail transfer price plan (I.e. mark-up rate, sales price, transaction flow, etc.) for each affiliates and each transfection types, and ensure the success of implementation.&nbsp;</li><li>Prepare transfer price documentations to support the strategy and plan.&nbsp;</li><li>As internal consultant to provide tax guidance to related functions (e.g. supply chain finance, GL).&nbsp;</li><li>Monitor the tax status and position on monthly basis, and handle challenges, questions and tax audits (if any) from each level of tax authorities.&nbsp;</li><li>Establish or maintain the good relationship with Finance Bureau, Tax Bureau, and other government authorities.&nbsp;</li><li>Manage and coordinate with external consultants.&nbsp;</li><li>Support AEM tax lead in coordination with global tax team to keep consistent tax strategy between local and global.&nbsp;</li><li>Support global tax team for tax return or provision preparation for other jurisdictions from compliance perspective.</li><li>Lead complicated applications such as tax exemption / reduction / deferral application, cross-border double tax treaty application, tax liquidation application, tax audit defense, etc.&nbsp;</li><li>and make achievements.&nbsp;</li><li>Proactively seek benefit such as government incentives for group from not only tax perspective.&nbsp;</li><li>Propose suggestions or ideas for any improvement or projects, and lead the implementation to make it happen.&nbsp;</li><li>Work together with AEM tax lead to plan annual tax projects. Lead feasibility study by leveraging consulting reassure. Land the execution from end to end</li></ul> Requirements: <ul><li>Smart and honest. Dare to work under pressure. </li><li>Analytical thinking and passionate for results, with abundant passion/curiosity for learning.</li><li>Strong drive &amp; high energy, hands on and pragmatic, independent and proactive.&nbsp;</li><li>At least 6 years tax related job experience required including strong Asia exposure (i.e. Singapore, Thailand, etc.) with a comprehensive understanding of taxation, regulations and accounting. Multinational company or consultant firm experiences is preferred.&nbsp;</li><li>More than 2 years experience in leader level. </li><li>Experience in tax project management and tax process design is a must.&nbsp;</li><li>Excellent knowledge and understanding of corporate governance practices and procedures.</li><li>Fluent language skills (both written and verbal) in English.</li><li>High ethical standards and result-focused, able to work in fast-paced, dynamic environment.</li><li>Ability to identify opportunities for improvement and implement creative solutions.</li><li>A team player, effective communicator, strong interpersonal skills and ownership behavior.</li></ul>

Responsibilities: <ul><li>Indirect Procurement for the spare parts (source of supply, supply L/T, supply capacity, price &amp; saving reviewed, PR unblocking and part status tracking)</li><li>Indirect Procurement for the assigned commodities/projects (Strategic &amp; Cost reduction initiatives)</li><li>Manage price request for approval and maintain pricing of the assigned commodities in SAP</li><li>Support new supplier register processes but minimized unnecessary suppliers registered in system.</li><li>Business Process report preparation, executive summary and presentation report&nbsp;</li><li>Perform work efficiently and effectively in supporting other functional departments.</li></ul> Requirements: <ul><li>0 -3 years of experience in purchasing / procurement area.</li><li>Experience in Automotive Industry is advantageous.</li><li>Experience with SAP preferable.</li><li>Assertive and self-motivated to meet assigned objectives or goals.</li><li>Good in English both written and spoken.</li><li>High level of professional integrity and ethics.</li><li>Very good knowledge and competent (at functional and modeling level)&nbsp;</li><li>High competent in using MS Office suite of application.</li><li>Good problem solving and cost analysis skills.</li></ul>

Responsibilities: Talent Acquisition &amp; Onboarding: <ul><li>Coordinate end-to-end technician hiring logistics, including assessment day scheduling, candidate communication, medical checks, and offer documentation.</li><li>Execute onboarding activities for new technicians by preparing onboarding packs, coordinating induction schedules, and tracking completion of documentation (EPF, SOCSO, tax forms, uniform issuance).</li><li>Maintain and update TA trackers and dashboards, including time-to-fill, offer acceptance rates, and onboarding completion.</li><li>Support salaried recruitment coordination as needed, including interview scheduling, candidate communication, and documentation.</li></ul> Communication &amp; Engagement: <ul><li>Execute plant-wide communication and engagement activities, including town halls, floor walks, and recognition programs (certificates, gifts, and communications).</li><li>Support employee engagement survey administration by distributing surveys, tracking participation rates, consolidating feedback, and supporting action-planning sessions.</li><li>Maintain engagement trackers and ensure timely follow-up on action items.</li></ul> Employee Lifecycle Management: <ul><li>Manage HR administration across the full employee lifecycle, including new hire documentation, probation tracking, contract renewals, transfers, promotions, and exit documentation.</li><li>Coordinate employee exit processes, including clearance forms, exit interviews, and final settlement coordination with HR Operations.</li><li>Maintain accurate employee records and ensure HRIS data integrity, including updates in SuccessFactors.</li></ul> People Analytics &amp; Reporting: <ul><li>Maintain core HR dashboards covering attrition, time-to-fill, onboarding completion, and probation status.</li><li>Prepare weekly and monthly HR review decks for leadership.</li><li>Support ad hoc HR data requests and analysis.</li></ul> General HR: <ul><li>Respond to employee queries related to HR policies, benefits, leave balances, and HR processes.</li><li>Maintain HR notice boards and plant HR communication materials, ensuring information accessibility and accuracy.</li><li>Support HR audits (ERSA and internal compliance checks) by preparing required documentation and tracking closure of audit findings.</li></ul> Requirements: <ul><li>4–6 years of HR experience, preferably in manufacturing, FMCG, or large-scale frontline environments.</li><li>Strong foundation in HR operations, talent acquisition coordination, onboarding, and employee lifecycle management.</li><li>Hands-on experience with HRIS systems such as SAP, SuccessFactors, or similar platforms.</li><li>Strong data management and reporting capabilities.</li><li>Proficiency in Microsoft Excel (pivot tables, VLOOKUP, dashboards) and Microsoft PowerPoint.</li><li>High attention to detail with strong organizational and multitasking skills.</li><li>Ability to operate effectively in a fast-paced, high-volume environment with shifting priorities.</li><li>Process-oriented mindset with a focus on continuous improvement and simplification.</li><li>Diploma or Bachelor’s degree in Human Resource Management, Business Administration, or a related discipline.</li></ul>

Role Description:&nbsp; <ul><li>This opportunity provides an excellent experience of Project Transitions/Transfer within clients Product Portfolio as well as provides an opportunity to work on New Project Industrializations.</li><li>Reporting to the AD&amp;M India Project Management Leader, the position holder will have primary responsibility for leading project transitions/transfers and New Project Industrializations. The Project Manager role position holder will drive the successful performance of multiple high profile/value projects following defined methods and processes to achieve commercial and efficiency targets set by the business.</li><li>Developing relationships and maintaining a high-level of communication with cross-functional local/global teams will be critical to the role.</li><li>You will be required to act as the primary owner of each project and to report progress to a senior leadership team on a regular cadence and at specific key Milestones during each Project.</li></ul> Responsibilities: The typical activities of the position will cover:&nbsp; <ul><li>Project Scoping and Progress Reporting to Sr. Leadership through a defined Review Rhythm.</li><li>Leading Cross Functional Meetings to assess Project Progress and liaison in resolving conflicts/issues.</li><li>Risk Management and leadership of Risk Assessment activities •	Timely Escalation of issues as applicable and utilisation of project change controls.</li><li>Defining all necessary requirements for the Product(s) being developed by the project.</li><li>Managing and being accountable for a project budget, liaising with procurement to ensure timely acquisition of goods and materials.</li><li>Liaising with customers and Customers/Sales globally as applicable.</li></ul> Requirements <ul><li>Strong interpersonal, negotiating and influencing skills and the ability to build strong, credible relationships with multiple organization functions (internal and external).</li><li>Clear strategic thinker with the ability to execute on priorities.</li><li>Self-motivated with the ability to perform in a demanding environment.</li><li>Strong communication, negotiation and presentation skills including at senior level Results driven.</li><li>A professional level of business acumen and good commercial understanding.</li><li>Excellent organizational, time management and administrative skills.</li><li>Exceptional oral and written communication skills and the ability to disseminate critical information appropriately.</li><li>Project Management Professional preferred (e.g. PMP, Prince 2).</li><li>Agile Project Management experience, especially Agile/Waterfall combined projects is preferred, but not essential.</li><li>Good level of IT capability with detailed experience of Microsoft Office (MS Project, Excel, PowerPoint).</li><li>Flexibility and a willingness to travel.</li><li>Technical and commercial education/ experience related to Engineering Manufacturing in a similar industry would be beneficial.</li></ul>

Role Description: <ul><li>The Salesforce &amp; Sales Campaign Administrator is responsible for optimizing Salesforce (SFDC) usage across the client Medical commercial organization.</li><li>The role ensures disciplined pipeline and campaign management, standardized confidence ratings, and delivery of advanced sales analytics that support global product reviews, revenue growth, and improved Operating Income (OI) aligned with clients Medical’s strategic objectives.</li></ul> Responsibilities: <ul><li>Drive consistent and effective Salesforce (SFDC) adoption across Sales Executives and Product Managers.</li><li>Own Salesforce opportunity and pipeline governance, ensuring data accuracy, consistency, and completeness.</li><li>Support the global product review process through reliable and standardized SFDC opportunity pipelines.</li><li>Design, implement, and enforce standardized confidence rating frameworks.</li><li>Lead Salesforce-based campaign management, including outbound and mass CRM campaigns.</li><li>Ensure integration and traceability between campaigns, leads, contacts, and opportunities.</li><li>Deliver advanced Salesforce dashboards, reports, and sales operations analytics.</li><li>Identify pipeline risks, growth opportunities, and performance gaps across regions and product portfolios.</li><li>Apply Salesforce automation and AI-enabled tools to improve campaign execution, pipeline quality, and forecasting.</li><li>Partner cross-functionally with Sales, Product Management, Marketing, Finance, and Sales Operations to drive continuous improvement.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business, Analytics, Engineering, or related field.</li><li>Proven experience in Salesforce (SFDC) campaign management and pipeline management.</li><li>Strong experience in Sales Operations, Revenue Operations, or commercial analytics.</li><li>Expert analytical skills with demonstrated ability to translate data into actionable insights Preferred Qualifications.</li><li>Salesforce Administrator and/or advanced Salesforce certifications.</li><li>Experience in medical devices, healthcare, or regulated manufacturing environments</li><li>Experience with forecasting models, confidence scoring, and pipeline governance.</li><li>Familiarity with our client commercial processes and performance frameworks.</li></ul> Key Competencies <ul><li>Salesforce (SFDC) expertise</li><li>Sales campaign and pipeline management</li><li>Advanced sales analytics and performance measurement</li><li>CRM automation and AI enablement</li><li>Strong stakeholder engagement and communication skills</li><li>Data-driven and continuous improvement mindset</li><li>Hands-on experience managing outbound and mass CRM campaigns</li><li>Experience leveraging Salesforce automation and AI-enabled sales tools</li></ul>

Responsibilities: Brand Strategy &amp; Development:&nbsp; <ul><li>Develop and execute the brand strategy for consumer healthcare products to drive market growth and strengthen brand equity.&nbsp;</li><li>Conduct market research to understand consumer needs, competitive landscape, and emerging trends in the healthcare industry.&nbsp;</li><li>Position the brand effectively to meet consumer needs and capitalize on market opportunities.&nbsp;</li><li>Define clear brand positioning, messaging, and values that resonate with target audiences and differentiate from competitors.&nbsp;</li><li>Communicate the value proposition of the products to the sales team and develop sales tools to support the selling process&nbsp;</li></ul> Campaign Management &amp; Execution:&nbsp; <ul><li>Lead the planning and execution of integrated marketing campaigns, including digital, print, TV, social media, and influencer marketing.&nbsp;</li><li>Collaborate with creative teams to develop compelling marketing materials, advertisements, and promotional content.&nbsp;</li><li>Ensure marketing campaigns align with the overall brand strategy and deliver measurable results(e.g., sales growth, brand awareness, consumer engagement).&nbsp;</li></ul> Cross-Functional Collaboration:&nbsp; <ul><li>Work closely with product development, sales, and regulatory teams to ensure brand and product initiatives meet compliance standards and align with business goals&nbsp;</li><li>Coordinate with the sales team to provide marketing support, including sales collateral, product training, and consumer insights.&nbsp;</li><li>Partner with the supply chain and distribution teams to ensure product availability and proper distribution in key retail outlets.&nbsp;</li></ul> Market Analysis &amp; Consumer Insights:&nbsp; <ul><li>Analyze consumer Behavior, market trends, and competitor activities to identify new growth opportunities and potential challenges.&nbsp;</li><li>Leverage data analytics to measure brand performance and adjust strategies based on insights (e.g., market share, customer satisfaction, and product usage).&nbsp;</li><li>Conduct consumer surveys, focus groups, and other research to gather valuable feedback and inform product development and brand strategies.&nbsp;</li></ul> Brand Communication &amp; Public Relations:&nbsp; <ul><li>Oversee the brand’s communication strategy, ensuring consistency across all channels (advertising, public relations, digital platforms).&nbsp;</li><li>Develop key messaging that aligns with the brand’s values and resonates with the target market.&nbsp;</li><li>Manage public relations efforts, including media outreach, influencer partnerships, and brand collaborations to enhance brand visibility and credibility.&nbsp;</li></ul> Product Lifecycle Management:&nbsp; <ul><li>Monitor product performance and oversee the lifecycle of products from launch to end-of-life, ensuring alignment with consumer needs and market demand.&nbsp;</li><li>Coordinate product launches, ensuring that all relevant marketing materials, channels, and promotional activities are ready for a successful introduction to the market.&nbsp;</li><li>Work closely with the R&amp;D and product teams to inform product innovation based on consumer feedback and market analysis.&nbsp;</li></ul> Budget Management &amp; Reporting:&nbsp; <ul><li>Develop and manage the brand’s marketing budget, ensuring effective allocation of resources across initiatives.&nbsp;</li><li>Track and report on marketing campaign performance, making data-driven recommendations to optimize ROI&nbsp;</li><li>Prepare regular performance reports for senior leadership, including sales metrics, market share analysis, and campaign results</li></ul> Requirements: <ul><li>Bachelor’s degree in marketing, Business Administration, Life Sciences, or a related field.&nbsp;&nbsp;</li><li>Master’s degree or relevant certifications (e.g., MBA, Brand Management) is a plus.&nbsp;</li><li>Minimum of 5+ years of experience in brand management and/ trade marketing experience, preferably in the consumer healthcare or pharmaceutical industry&nbsp;</li><li>Strong understanding of healthcare industry regulations, consumer healthcare products, and market dynamics.&nbsp;</li><li>Proven experience in managing integrated marketing campaigns and product positioning.&nbsp;</li><li>Excellent project management, organizational, and problem-solving skills.&nbsp;</li><li>Strong analytical abilities, including experience with market research, data analysis, and performance metrics.&nbsp;</li><li>Expertise in digital marketing, social media, and influencer engagement.&nbsp;</li><li>Exceptional communication and interpersonal skills, with the ability to work cross functionally.&nbsp;</li><li>Creativity and strategic thinking, with the ability to generate innovative ideas and execute them effectively&nbsp;&nbsp;</li><li>Strategically focused, results oriented with strong problem-solving skills&nbsp;</li><li>Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) is a must</li></ul>

Responsibilities: Financial Reporting &amp; Compliance: <ul><li>Prepare accurate monthly, quarterly, and annual financial statements.</li><li>Ensure compliance with applicable accounting standards (Ind AS, IFRS, or US GAAP).</li><li>Manage period-end close processes and general ledger reconciliations.</li><li>Support external and internal audits, ensuring timely resolution of audit points.</li></ul> Cost Accounting &amp; Inventory Management: <ul><li>Monitor and manage inventory valuation, batch costing, and cost of goods sold (COGS).</li><li>Conduct standard vs actual cost variance analysis.</li><li>Collaborate with manufacturing and supply chain teams for real-time cost tracking.</li></ul> Taxation &amp; Regulatory Compliance: <ul><li>Handle GST, TDS, and income tax compliances including returns, reconciliations, and assessments.</li><li>Assist in regulatory compliance relevant to the pharmaceutical industry (e.g., NPPA, CDSCO).</li><li>Maintain records for transfer pricing and other compliance reports (e.g., Form 3CD).</li></ul> Accounts Payable &amp; Receivable: <ul><li>Oversee vendor payments, import transactions, and ensure proper accounting treatment.</li><li>Monitor receivables, perform aging analysis, and coordinate with sales teams for collections.</li><li>Conduct periodic reconciliation of vendor and customer accounts. 5. Budgeting, MIS &amp; Financial Planning</li><li>Assist in annual budgeting and rolling forecasts.</li><li>Provide financial analysis and reports to management (sales trends, cost analysis, profitability reports).</li><li>Develop and automate MIS for enhanced decision-making.</li></ul> Requirements: <ul><li>Minimum 10 years of experience in accounting/finance roles; at least 3–5 years in a senior or lead role.</li><li>Experience in pharma or manufacturing industry is highly preferred. •	Strong knowledge of accounting principles, tax laws, and cost accounting.</li><li>Hands-on experience with ERP systems (SAP, Oracle, Tally, etc.)</li><li>Proficiency in MS Excel and financial reporting tools. •	Strong analytical thinking and problem-solving skills.</li><li>Excellent communication, leadership, and organizational abilities. Nice to Have:</li><li>Experience in handling audits for pharmaceutical R&amp;D or DSIR-registered entities.</li><li>Knowledge of pharma-specific compliance (NPPA reporting, drug pricing, etc.)</li><li>Exposure to internal controls, SOX compliance, or process improvement initiatives.</li></ul>

Responsibilities: Quote and Order Management&nbsp; <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer&nbsp;and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;&nbsp;</li></ul> Customer Supply Chain Management&nbsp; <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree is any related field.</li><li>Minimum 3 year of industry experience in customer service/order management.</li><li>Customer Focus.</li><li>Excellent communication skill. Able to interact with internal and external partners.</li><li>Problem solving skills</li><li>Team player with positive attitude.</li><li>Proactive, responsible and takes ownership of issues.</li><li>Able to work under pressure.</li><li>Self-motivated, independent and able to work with minimum supervision</li><li>Sense of urgency, analytical and able to multi-task under fast paced environment.</li></ul>

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163 area sales manager Jobs found

Senior Product Analyst

Tax Lead - SSEA

Tax Lead - SSEA

Indirect Procurement Officer

Assistant Manager, HRBP

Senior Project Management Engineer

Salesforce And Sales Campaign Administrator

Brand Manager / Senior Brand Manager DTC

Sr Manager - Finance and Accounting

Customer Service Specialist- Malaysia

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Skills

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Location

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163 area sales manager Jobs found

Senior Product Analyst

Tax Lead - SSEA

Tax Lead - SSEA

Indirect Procurement Officer

Assistant Manager, HRBP

Senior Project Management Engineer

Salesforce And Sales Campaign Administrator

Brand Manager / Senior Brand Manager DTC

Sr Manager - Finance and Accounting

Customer Service Specialist- Malaysia

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.