Customer Quality Engineer

Test Infrastructure Platform Lead (MTest)

M365 Lead Workplace Services

Senior Analyst, Temenos Triple A+, Wealthsuite (Private Bank & Trade)

Inheritance Tax Writer 

Senior Manager-Advanced Quality Engineering

Procurement Specialist(Contractual)

Manager, Recovery Agency Attorney Support

CEO Executive Assistant

Country Accountant

Responsibilities: <ul><li>Quality point of contact for Global strategic customer accounts.</li><li>Leads Quality / Reliability interactions with the customer, including regular communication and escalations.</li><li>Provide the Voice of the Customer feedback with product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.</li><li>Provides internal and external technical support in evaluating products from a quality and reliability standpoint.</li><li>Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution.</li><li>Influences without authority in efforts to achieve a robust 5D/8D response within agreed upon timeline.</li><li>Prepare comprehensive failure analysis reports that clearly communicate findings to both technical and non-technical stakeholders.</li><li>Drives systemic corrective action and continual improvement for customers through training and implementation and uses an array of quality improvement tools.</li><li>Regularly reports to management on the overall performance and effectiveness of the assigned global strategic customer account.</li><li>Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a company facility or at a sub-tier supplier.</li><li>Supports RMA team functions for disposition of non-conforming products.</li><li>Frequent OEM customer contract manufactures onsite investigations within Vietnam and Southeast Asia as needed to review company product, application use case, problem solve and provide solutions</li><li>Responsible for coordinating and ensuring completion of customer quality requested activities across design qualifications and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within company.</li><li>Ensures compliance with company quality policies and procedures related to customer requirements.</li><li>Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.</li><li>Partners with engineering and sales to establish trust with our customers by sharing DDN strategic quality roadmap as well as resolving problems in a timely manner.</li><li>Acts as a liaison between company and the customer for Product Change Notifications and other contractual obligations.</li><li>Regularly conduct reviews with key customers regarding DDNs quality reliability performance.</li><li>Travel within Asia is required to work closely at customer onsite locations and other company locations, including overnight and multi-day trips.</li></ul> Requirements: <ul><li>Bachelor’s Degree with engineering technical focus.</li><li>Minimum 5+ years quality reliability and manufacturing experience working in a regional/global capacity.</li><li>Failure analysis expertise: plan, perform effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.</li><li>Customer interface quality reliability experience in data center interconnect technology.</li><li>Demonstrated ability to lead teams, forge strong internal relationships, and drive improvement initiatives.</li><li>Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).</li><li>Experienced in the use Lean Six Sigma,8D methodology, Design of Experiments (DOE), Statistical Process Control (SPC), Process Capability (CpK) techniques, Gage R&amp;R and experience with application FMEAs.</li><li>Possesses strong leadership skills and executive level presence.</li><li>Self-motivated, efficient, ability to work with little or no supervision, and committed to a team approach.</li><li>Strong interpersonal, organization, and project management skills.</li><li>Ability to prioritize responsibilities in a fast-paced work environment.</li><li>Experience in core processes at component level including stamping, molding, plating, and next level assembly such as surface mount technology (SMT), press fit operations, system integrations and product testing.</li></ul>

Responsibilities: People Leadership &amp; Team Management: <ul><li>Lead, mentor, and manage a team of approximately 20 team members across Environment Management, Support, and Development functions.</li><li>Drive team performance, engagement, capability development, and succession planning.</li><li>Manage resource planning, workload allocation, and prioritization across multiple initiatives.</li><li>Foster strong collaboration between environment, support, testing, infrastructure, and application delivery teams.</li><li>Establish a culture of accountability, continuous improvement, and service excellence.</li></ul> Environment Services Delivery: <ul><li>Lead and oversee end-to-end test environment delivery and management activities.</li><li>Ensure environments are delivered consistently, securely, and within agreed timelines.</li><li>Drive environment planning, provisioning, configuration, maintenance, and operational readiness.</li><li>Manage competing environment demands across projects, testing cycles, and releases.</li><li>Ensure environment availability and performance to support SIT, UAT, Regression, Performance Testing, and Mock Execution activities.</li></ul> Infrastructure &amp; Technical Oversight: <ul><li>Provide leadership and oversight across:</li></ul> Infrastructure Platforms: <ul><li>Windows Server</li><li>Linux Server</li></ul> Database Platforms: <ul><li>Microsoft SQL Server</li><li>Oracle Database</li></ul> Middleware Platforms: <ul><li>Apache Web Server</li><li>JBoss EAP</li><li>Oracle WebLogic</li></ul> Integration &amp; File Transfer Services: <ul><li>SFTP Services</li><li>IBM MQ issue coordination and triaging</li><li>IBM Sterling Connect: Direct</li></ul> Network &amp; Connectivity Management: <ul><li>Firewall and network access requests</li><li>DNS and connectivity coordination</li><li>Infrastructure dependencies and environment access management</li><li>While hands-on technical expertise is important, the primary focus is leading delivery, governance, support operations, and cross-functional coordination.</li></ul> Support &amp; Service Management: <ul><li>Lead environment and operational support services.</li><li>Oversee incident, problem, and service request management processes.</li><li>Drive root cause analysis and service improvement initiatives.</li><li>Manage escalations and ensure timely resolution of critical issues.</li><li>Monitor service performance, KPIs, SLAs, and operational metrics.</li><li>Ensure support processes and operational controls are consistently followed.</li></ul> Governance &amp; Stakeholder Management: <ul><li>Act as the primary point of accountability for environment governance and service delivery.</li><li>Coordinate activities across Development, Testing, Infrastructure, Security, Database, Middleware, and Business teams.</li><li>Facilitate environment allocation, conflict resolution, prioritization, and risk management.</li><li>Provide regular reporting, updates, and recommendations to management and stakeholders.</li><li>Drive planning and coordination for project releases, environment readiness, and deployment activities.</li></ul> Environment Operations &amp; Continuous Improvement?: <ul><li>Lead environment monitoring, health checks, and operational reviews.</li><li>Coordinate data refresh, migration, restoration, and test data management activities.</li><li>Govern maintenance schedules, outage planning, and stakeholder communications.</li><li>Drive automation, process optimization, and operational excellence initiatives.</li><li>Support Disaster Recovery (DR) planning and execution activities.</li></ul> Requirements: <ul><li>8-12 years of overall IT experience.</li><li>Minimum 5 years of people management experience.</li><li>Proven experience managing teams of approximately 15-20+ resources.</li><li>Experience leading both Development and Support/Operations teams.</li><li>Experience managing environment services in a large enterprise environment.</li><li>Leadership &amp; Service Management</li><li>People management</li><li>Team performance management</li><li>Service delivery management</li><li>Incident and problem management</li><li>Operational governance</li><li>Stakeholder management</li><li>Resource planning and prioritization</li><li>Escalation management</li></ul>

Responsibilities: Technical Leadership &amp; Ownership: <ul><li>Act as the technical lead for Microsoft 365, Exchange, and Workplace Infrastructure services.</li><li>Provide technical guidance, mentoring, and knowledge transfer to L2 and L3 engineers.</li><li>Own platform health, availability, capacity planning, and lifecycle management.</li><li>Drive architecture reviews, technical standards, and best practices across workplace technologies.</li><li>Lead continuous service improvement initiatives to enhance operational efficiency and user experience.</li></ul> Platform Administration &amp; Support: <ul><li>Manage and support Microsoft Exchange environments, including:&nbsp;</li><li>Exchange On-Premises</li><li>Exchange Hybrid</li><li>Exchange Online</li><li>Administer and support Microsoft 365 collaboration services.</li><li>Manage and support VMware Horizon VDI infrastructure, including performance tuning, troubleshooting, and capacity management.</li><li>Oversee endpoint management platforms, ensuring device compliance, patch management, and security baseline adherence.</li><li>Provide Level 3 support for critical incidents, complex technical issues, and escalations.</li><li>Perform root cause analysis and implement preventive measures.</li></ul> Unified Communications &amp; Workplace Services: <ul><li>Support and troubleshoot Microsoft Teams voice, video, and collaboration services.</li><li>Work closely with network and voice teams to resolve communication-related issues.</li><li>Ensure a seamless and secure end-user collaboration experience.</li></ul> Security &amp; Compliance: <ul><li>Administer and support enterprise security and mobility solutions including:&nbsp;</li><li>BlackBerry MDM</li><li>Multi-Factor Authentication (MFA)</li><li>Mobile Threat Defense (MTD)</li><li>Trend Micro</li><li>Enterprise Vault</li><li>Ensure compliance with enterprise security standards, policies, and regulatory requirements.</li><li>Manage privileged administrative access through secure IT Admin LAN and Production VDI environments.</li><li>Enforce governance, audit, and privileged access management controls.</li></ul> Automation &amp; Optimization: <ul><li>Develop and maintain PowerShell scripts for automation and operational efficiency.</li><li>Identify opportunities for process automation and proactive monitoring.</li><li>Drive system optimization and reliability improvement initiatives.</li></ul> Incident &amp; Service Management: <ul><li>Lead Major Incident Management (MIM) activities related to workplace services.</li><li>Perform advanced troubleshooting across M365, Exchange, VDI, endpoint, and collaboration platforms.</li><li>Partner with Service Desk and infrastructure teams to ensure timely resolution of incidents and service requests.</li><li>Participate in after-hours support and critical incident escalations when required.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with Infrastructure, Security, Network, and Application teams.</li><li>Act as the technical escalation point for business-critical workplace services.</li><li>Provide technical reports, recommendations, and service improvement plans to management.</li></ul> Requirements: <ul><li>8-12 years of hands-on experience in enterprise workplace infrastructure support and administration.</li><li>Proven experience acting as a Technical Lead, Senior Engineer, or SME within a large enterprise environment.</li><li>Microsoft Exchange (On-Premises, Hybrid, and Exchange Online)</li><li>Microsoft 365 collaboration ecosystem</li><li>VMware Horizon VDI administration and support (mandatory requirement)</li><li>Endpoint management platforms</li><li>Microsoft Teams and Unified Communications support</li><li>PowerShell scripting and automation</li><li>Strong troubleshooting and root cause analysis skills.</li><li>Experience leading major incident management and technical escalations.</li><li>Strong stakeholder management and communication skills.</li><li>Ability to mentor engineers and drive technical best practices.</li></ul>

Responsibilities: <ul><li>Lead end-to-end system analysis activities, translating business requirements into high-quality functional solutions while ensuring delivery milestones are achieved.</li><li>Act as the key functional expert, bridging business and technology teams to resolve complex functional and technical challenges.</li><li>Drive functional solutioning and ensure requirements are clearly understood across Development, QA, and business teams.</li><li>Partner with testing teams to validate solutions and ensure delivered functionality aligns with approved Functional Specification Documents (FSDs).</li><li>Collaborate with platform vendors and project stakeholders throughout the implementation lifecycle to ensure seamless delivery and successful outcomes.</li><li>Contribute to application solution design, review implementation approaches, and guide teams on best practices.</li><li>Support project governance activities including resource coordination, documentation management, and delivery reporting.</li></ul> Requirements: <ul><li>Strong expertise in Temenos WealthSuite solutions, including EdgeConnect, TCIB, Triple A+ WUI, and OData, with the ability to support and deliver complex business requirements.</li><li>Demonstrated experience in Private Banking and Wealth Management technology initiatives, including participation in at least one full lifecycle implementation from requirements gathering through deployment and post-production support.</li><li>Proven capability in business requirements analysis, solution design, application configuration, and technical review, ensuring alignment with business objectives and architectural standards.</li><li>Excellent stakeholder management and communication skills, with a track record of effectively collaborating with business users, technology teams, project stakeholders, and external vendors.</li><li>Strong understanding of the Software Development Lifecycle (SDLC), quality assurance and testing practices, and Agile delivery methodologies, with experience operating within fast-paced delivery environments.</li></ul>

Role Description: <ul><li>An exciting opportunity has arisen for a Tax Writer specialising in Inheritance Tax to join Tolley, a leading provider of tax research. </li><li>In this role, you will contribute to the development of practical guidance, in-depth content, and AI-driven tools supporting inheritance tax, trusts, and estates. </li><li>You will collaborate with a knowledgeable and supportive team, helping shape the future direction of tax content and solutions. </li></ul> Responsibilities <ul><li>Write and update content for Tolley+ (including both deep research material and practical guidance and AI tools)</li><li>Work with Tolley’s Commissioning team on externally commissioned IHT content</li><li>Assist the Director of Content and the wider business with the strategic direction of Tolley’s Tax offering</li></ul> Requirements <ul><li>CTA/ STEP qualified (or equivalent)</li><li>A good technical knowledge of IHT, Trusts, Estates and Personal Tax, both advisory and compliance</li><li>Strong English writing skills</li><li>Ability to communicate complex tax concepts in an understandable way</li></ul>

Responsibilities: <ul><li>Implement quality planning and controls for prototype/sample builds; manage build documentation.</li><li>Conduct Measurement System Analysis (MSA) for inspection systems and gauges.</li><li>Analyze samples and quality issues during development; drive corrective actions.</li><li>Ensure design verification and product qualification testing prior to project Gate 5.</li><li>Perform Process Capability Studies to support Final Tool Approval (FTAR) using CTAR methodology.</li><li>Establish and maintain quality controls and documentation for production environments.</li><li>Monitor process capability and oversee corrective actions as needed.</li><li>Approve measurement and cosmetic inspection criteria.</li><li>Support internal and external audits, including customer quality system audits.</li></ul> Requirements: <ul><li>Bachelor’s degree in Electrical, Mechanical Engineering, or related field.</li><li>10+ years of experience in quality control, preferably in cable assemblies, connectors, sockets, or similar industries.</li><li>Strong leadership capability and experience in managing people leaders across cultures.</li><li>Strong communicator with excellent written and verbal English skills.</li><li>Able to communicate effectively across all levels of the organization.</li><li>Trainer of quality tools and methodologies, with experience delivering workshops or coaching teams.</li><li>Deep understanding of ISO 9001, SPC, FMEA, MSA, and 7 QC tools.</li><li>Proficient in Statistical Process Control and Design of Experiments (DOE).</li><li>Demonstrated knowledge and experience with APQP methodology and requirements.</li><li>Familiarity with Model-Based Dimensioning (MBD) and GD&amp;T standards.</li><li>Expertise in EIA-364 test procedures.</li><li>Certified Internal/External Auditor; Six Sigma Black Belt preferred.</li><li>Skilled in quality software tools such as Minitab or JMP.</li><li>Strong organizational skills, strategic planning ability, and customer focus.</li><li>Proven ability to build effective cross-functional relationships and drive results.</li></ul>

Responsibilities: <ul><li>Work with SAP IT team to transit business process and requirements to SAP S4HANA solution.</li><li>Proactively and effectively communicate progress of owned pending and active projects throughout the life cycle.</li><li>Contract Management and Support in Ariba and SAP (Allocation Report, Contract Coverage report, etc.)</li><li>Price Management in Ariba and SAP</li><li>PO Management in Ariba and SAP</li><li>Vendor Master Data Management – Vendor creation and Plant extension</li><li>Invoice Resolution</li><li>Reporting (Supplier Performance Report, Review on LT &amp; MOQ, Supplier Quality Audit, etc.)</li><li>System Support (System Issue resolution, Audit support)</li></ul> Technology / System will be used for above activities: <ul><li>BPCS and SAP S4/HANA – Materials Management, Stock Information, PO placement</li><li>Ariba – Contract Management</li><li>MS Office suite – All communications with stakeholders &amp; data analysis</li><li>Sharepoint – For data storage</li><li>Microsoft One Drive – To store Supplier License</li></ul> Requirements: <ul><li>College’s degree in business, trading or management is preferred</li><li>1-3 years of procurement operations and related SAP system working experience</li><li>Able to work under pressure and meet tight deadlines.</li><li>High integrity, self-motivated, independent, be proactive and team spirit</li><li>Good project management ability</li><li>Good communication and report skills</li><li>Able to working in English (reading and writing)</li><li>Good at excel</li></ul>

Responsibilities: <ul><li>Act as Owners: Lead a project that directly connects with Suppliers and Internal Stakeholders customers every day, impacting our business’operational success and growth.</li><li>Monitor compliance with external site access request (i.e. requestor utilizing personal email address and business group emails, etc.).</li><li>Complete JIRA ticket tracking. Provide on-going JIRA ticket/Power Platform support, and direction to internal/external SharePoint and Power Platform users.</li><li>Relate and Inspire: Cultivate an environment across teams to build strong partnership and have a strong sense of one SYF team</li><li>Ensure appropriate risk for the business – certifying site users and suppliers are familiar with, and understands the importance of following operating instructions, including compliance requirements</li><li>Directly partner with Suppliers to :</li><li>Communicate clearly SYF process expectations, developing action plans relative to identified process deficiencies.</li><li>Support suppliers in addressing controls end to end, conducting root cause analysis and defect closure with suppliers including compliance requirements</li><li>Serve as suppliers’ initial point of contact with respect to projects, SharePoint access, Power Platform workflows and End user testing, technical inquires.</li><li>Project management – initiating, planning, and executing on key business initiatives</li><li>Communicate process results, issues, risks, opportunities, and trends effectively and in a timely manner, to managers/leadership team.</li></ul> Requirements: <ul><li>Ability to work cross-functionally with our internal and external resources to develop project deliverables</li><li>Including hands-on Power Apps development with validated examples of prior builds/solutions</li><li>Excel skills, including VLOOKUP/XLOOKUP, complex formulas, creating and maintaining pivot tables, and the ability to analyze and interpret data to inform decisions.</li><li>SharePoint administration duties</li><li>Hands on experience in Project Management execution, able to handle &amp; Lead multiple projects concurrently</li></ul>

Responsibilities: <ul><li>Organizes complex and specific travel plans, itineraries, and agendas; creates documents for meetings involving travel; </li><li>Manages an incredibly busy calendar of appointments; completes expense reports; writes and prepares correspondence that is occasionally confidential; and completes other administrative tasks for the CEO.&nbsp;</li><li>Organizes, plans, and makes sure the CEOs schedule is followed. Creates mutually beneficial opportunities for direct access to the CEOs time and office.</li><li>Communicates directly, and on behalf of the CEO, with Board members, staff, and others, on matters related to CEOs operational efforts.</li><li>Become the primary point of contact for all internal and external stakeholders on all issues involving the CEO, even those that are very private or important. </li><li>Establish priorities and choose the best course of action, recommendation, or response, using your judgment to take the CEOs style and organizational policy into account.</li><li>Set priorities for questions and requests while resolving problems; make decisions and suggestions to enable smooth daily interactions.</li><li>Researches, establishes goals and follows up on all issues and requests for information that are sent to the CEO, even those that are private or delicate. </li><li>Decides on a suitable course of action, referral, or response.</li><li>Provides the foundation for effective communication between the CEOs office and internal divisions; exemplifies leadership to keep senior management staffs credibility, trust, and support.</li><li>Maintains keeping the CEO well-informed of impending obligations and responsibilities and follows up accordingly. </li><li>This requires tight collaboration and effectiveness.</li><li>Establishes relationships that are essential to the organizations performance and oversees a range of special projects for the CEO, some of which may have an influence on the organization.</li><li>Completes crucial projects with a hands-on approach, including drafting acknowledgment letters, personal correspondence, and other duties that help the CEO operate the business efficiently.</li><li>Coordinating internal resources with outside providers will ensure seamless project execution.</li><li>Utilize risk management techniques to reduce project risks.</li><li>Maintain communication with the client and any additional relevant parties.</li><li>Establishing and ensuring the execution of efficient project communication plans.</li><li>Maintain track of customer satisfaction during the projects transition.</li><li>Prioritizes various requests; takes prompt, proactive action; and follows through on tasks until they are successfully completed, frequently under deadlines.</li><li>Serves as the CEO’s administrative liaison.</li><li>Assists board members with making necessary arrangements for travel.</li><li>Provide hospitality to all guests and help to create a welcoming environment.</li><li>Ensures that the CEOs profile is maintained consistently and responds to inquiries about the CEO and the organization.</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent experience.</li><li>5-10 years of experience assisting C-level executives</li><li>Expert proficiency with Microsoft Office and desktop publishing software; ability to design and edit graphic presentations and materials.</li><li>A high level of professionalism is required while interacting with various groups of people, such as board members, senior executives, employees, community leaders, funders, and sponsored partners.</li><li>Make appropriate, informed decisions regarding priorities and available time.</li><li>Excellent organizational and time-management skills</li><li>Strong communication skills, both written and verbal</li><li>Ability to work independently and manage competing priorities with little or no guidance.</li><li>Able to handle sensitive material with the utmost integrity and discretion.</li></ul>

Responsibilities: <ul><li>Manage full sets of accounts in accordance with US GAAP and applicable local GAAP.</li><li>Manage the month-end, quarter-end, and year-end closing processes, including conducting quality reviews.</li><li>Prepare and ensure the accuracy of statutory financial reports.</li><li>Coordinate and liaise with external parties such as auditors as required.</li><li>Ensure compliance to US GAAP, local GAAP and related international accounting standards.</li><li>Support organizational strategic initiatives within the organization.</li><li>Ability to work independently and under time constraints, to a high level of accuracy.</li><li>Undertake any other tasks and responsibilities as required.</li><li>Adhere to relevant quality, environmental, health, and safety management system requirements.</li></ul> Requirements: Basic Qualifications: <ul><li>MBA finance /MCOM/BCom, professional accounting qualification (CPA, CA, or equivalent) preferred.</li><li>5+ years of relevant accounting or auditing experience, preferably within a multinational company.</li><li>Fluent in English both written and spoken</li><li>Has a "can-do" attitude, pro-active, flexible mind-set</li><li>High level of accounting knowledge</li><li>Working knowledge of key systems (SAP, Excel, PowerPoint, Power BI etc.) is essential.</li><li>Is able to work in a dynamic environment and meet tight deadlines.</li><li>Good interpersonal and communication skills</li><li>Possess analytical and problem-solving skills.</li><li>Able to make sound and independent judgements.</li></ul>

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97 associate director external communications Jobs found

Customer Quality Engineer

Test Infrastructure Platform Lead (MTest)

M365 Lead Workplace Services

Senior Analyst, Temenos Triple A+, Wealthsuite (Private Bank & Trade)

Inheritance Tax Writer

Senior Manager-Advanced Quality Engineering

Procurement Specialist(Contractual)

Manager, Recovery Agency Attorney Support

CEO Executive Assistant

Country Accountant

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97 associate director external communications Jobs found

Customer Quality Engineer

Test Infrastructure Platform Lead (MTest)

M365 Lead Workplace Services

Senior Analyst, Temenos Triple A+, Wealthsuite (Private Bank & Trade)

Inheritance Tax Writer

Senior Manager-Advanced Quality Engineering

Procurement Specialist(Contractual)

Manager, Recovery Agency Attorney Support

CEO Executive Assistant

Country Accountant

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.