Waiter/Waitress and Senior Waiter/Waitress

Customer Experience Director

Senior Executive HSE (Leaders of Tomorrow) DHCM

Senior Legal Associate -Energy

Senior Manager Financial Reporting (Real Estate)

Segment Development Manager

Associate, Investment Finance, Global Investment Services

Manager - Hire to Retire

UAEN Associate Director - Analyst

Responsibilities: <ul><li>Welcome guests warmly and provide attentive, personalised service throughout their dining experience.</li><li>Present menus, explain dishes and ingredients, and make appropriate food and beverage recommendations.</li><li>Take accurate orders and coordinate with kitchen and bar teams to ensure timely, seamless service.</li><li>Demonstrate knowledge of menu offerings, food preparation, beverages, wine and appropriate pairings.</li><li>Handle guest requests, dietary requirements and food allergies carefully, following the restaurants procedures.</li><li>Anticipate guest needs, check satisfaction during service and resolve concerns professionally.</li><li>Support VIP/VVIP guests and accommodate special requests while maintaining luxury service standards.</li><li>Assist with table allocation, section management and coordination of service flow during busy periods.</li><li>Support and guide junior team members, helping maintain service standards and professional presentation.</li><li>Maintain cleanliness, hygiene, mise en place and restaurant readiness before, during and after service.</li><li>Support opening and closing procedures, accurate billing and upselling initiatives where appropriate.</li></ul> Requirements: <ul><li>Previous experience as a Waiter/Waitress or Senior Waiter/Waitress in luxury hotels, premium resorts, fine-dining restaurants or comparable upscale F&amp;B environments.</li><li>Strong knowledge of food and beverage service standards.</li><li>Excellent communication skills and confident guest interaction.</li><li>Ability to make informed menu recommendations and handle dietary requirements.</li><li>Professional grooming, attention to detail and a guest-focused attitude.</li><li>Ability to remain composed during busy service periods and work effectively with a team.</li><li>Flexibility to work six days per week, rotational shifts and split shifts where required.</li><li>Comfortable with prolonged standing and outdoor or beachfront operations when required.</li></ul>

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: <ul><li>Support the implementation of Health &amp; Safety Management Systems, policies and regulatory requirements across allocated locations.</li><li>Conduct HSE inspections, fire safety checks, audits and risk assessments, ensuring timely mitigation of identified risks.</li><li>Manage and investigate incidents, accidents and near misses, including corrective actions, emergency response and trend analysis.</li><li>Monitor contractor and service provider HSE performance, including audits, permits, documentation and compliance with agreed standards.</li><li>Support emergency preparedness, drills and response across facilities and operational locations.</li><li>Coordinate with internal teams, contractors and other stakeholders to drive HSE compliance and continuous improvement.</li><li>Support HSE training, awareness initiatives, ISO compliance, reporting and documentation.</li><li>Contribute to ESG, asset compliance and sustainability-related HSE initiatives.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering/science or HSE Field</li><li>Lead Auditor qualifications ISO 45001</li><li>NEBOSH IGC Level 3 qualification in HSE</li></ul> Other details: <ul><li>Male OR Female candidates</li><li>Experience in Facilities Management / community Management similar or large projects, community, and large malls in HSE role.</li><li>Reports to Associate Director - HSE</li></ul>

Responsibilities: Business Support 70% of Time: <ul><li>Provide support to the Head of Legal – Energy and the Business by implementing initiatives and processes aimed at setting standards and reinforcing a culture of excellence, ambition, ethical behaviour, sustainability, and responsibility.</li><li>Lead the provision of proactive, in-depth, pragmatic, and business-focused advice on all legal and regulatory matters, including corporate and strategic transactions such as acquisitions, dispositions, joint ventures, inter-company relationships, complex commercial agreements, project finance, and day-to-day business matters.</li><li>Lead the drafting, review, negotiation, and execution of commercial agreements for petroleum affiliates and international trading businesses, including fuel purchase and supply agreements, hospitality agreements, and transportation agreements, as well as debt collection initiatives.</li><li>Support the drafting, review, negotiation, and execution of project contracts for power and EPC businesses, including power purchase agreements, implementation agreements, grid connection agreements, wheeling agreements, concessions, gas supply agreements, and EPC contracts.</li><li>Identify legal risks and implications of business transactions, implement the legal and compliance risk strategy, and recommend operational approaches that balance commercial benefits with legal, compliance, and financial risks.</li><li>Keep senior management informed of developments in laws and regulations that may affect the Business.</li><li>Spearhead market entry studies and advise on in-country compliance and business entry requirements as part of due diligence for new business ventures and markets.</li><li>Lead negotiations and discussions with regulatory bodies and counterparties to protect business interests and ensure compliance with legal, regulatory, and compliance requirements, including licensing, HSSE, and ESG requirements across different jurisdictions.</li><li>Regularly monitor and advise on local content requirements in countries where the Business operates or intends to commence operations.</li><li>Monitor developments in petroleum and energy-related laws and regulations, communicate changes to internal stakeholders, and facilitate compliance through policies, procedures, and transaction documents.</li><li>Support external legal counsel in prosecuting or defending proceedings within the Energy Business, including advising on settlement options and preparing settlement agreements.</li><li>Manage the legal budget in line with the overall growth strategy of the Business.</li><li>Provide ad hoc and general business advice, including licensing, employment, and corporate matters.</li><li>Support business development initiatives, including corporate structuring, company incorporations, and drafting, reviewing, and negotiating business agreements such as cooperation agreements, feasibility documents, consultancy agreements, gas sales and purchase agreements, gas transportation agreements, energy shipping agreements, and charter agreements.</li></ul> Strategy Implementation 30% of Time: <ul><li>Consider and recommend suitable M&amp;A structures, including share swaps, share purchases, business acquisitions, and asset purchases.</li><li>Prepare and negotiate transaction documents, including confidentiality agreements, letters of offer, subscription agreements, share purchase agreements, shareholders’ agreements, joint venture agreements, and ancillary documents.</li><li>Manage end-to-end approvals from Competition Authorities in relevant countries, including application processes and necessary appeal management.</li><li>Lead and advise on due diligence exercises involving corporate mergers, asset acquisitions, and divestitures.</li><li>Provide guidance and documentation on employee-related matters arising from M&amp;A and restructuring transactions.</li><li>Advise on corporate and project financing matters, including the suitability, advantages, and disadvantages of equity and debt financing structures.</li><li>Handle intellectual property protection and enforcement, including trademark registration, renewal, assignment processes, and protection of the Businesss intellectual property.</li><li>Undertake any other tasks, functions, and/or authority as delegated by the Head of Legal – Energy.</li></ul> Financial Performance: <ul><li>Coordinating closure of financial period in SAP and ensuring timely and accurate reconciliation of General ledger accounts.</li><li>Coordination of roles/activities leading to end month reporting and preparation of Monthly Management Reports including circularization of weekly podcast numbers, sales report, and monthly EPM upload.&nbsp;</li><li>Provide support with the annual budgeting and quarterly forecast process.&nbsp;</li><li>Prepare accurate and timely product costing for review by Finance manager including vessel-wise landed costs to management/sales team to aide in pricing decisions.</li><li>Review product GR/IR clearing accounts reconciliations and follow up on timely closure of reconciling items.&nbsp;</li><li>Review and co-ordination of submission of supplier Reconciliations: Review of product supplier</li><li>&amp; transporter reconciliations and verification of supplier debit and credit notes ensuring timely supplier payment allocation.&nbsp;</li><li>Ensure all open items are resolved and follow up for outstanding amounts.&nbsp;&nbsp;</li></ul> People &amp; Culture Leadership: <ul><li>Coordination with finance team on book keeping activities leading to end month reporting i.e.&nbsp;</li><li>sales order process completion, timely booking of suppliers/vendor Invoices.</li><li>Liasing with finance team during TB review and quarterly controls reporting to ensure timely submission of inter-company reconciliations, bank reconciliations, petty cash certificates and customer account reconciliations.</li><li>Liasing with supply and distribution for timely closure of open trade payables.</li><li>Support external stakeholders with information submission (e.g. banks, tax consultants, suppliers etc) Strategy Execution &amp; Transformation&nbsp;</li><li>Review of Trial Balance with emphasis on accuracy and completeness of General Ledger Accounts and up to date reconciliations.</li><li>Digital Transformation: Optimization of SAP and process automation, ensure real time processing. Governance, Compliance &amp; Control</li><li>Fixed Asset Register: Oversee maintenance of Fixed Assets master records with the assistance and support of all assets’ owners.&nbsp;</li><li>Customer Onboarding: Support the commercial team with any analysis required during the customer onboarding process i.e. customer ratio computation.&nbsp;</li><li>Audit Compliance: Assist Finance manager to liaise with and provide information to internal and external auditors and to statutory bodies in line with statutory laws and regulations and drive for closure of identified actions.&nbsp;</li><li>Assist with KRA Audit Matters &amp; Tax Health Checks by providing necessary support &amp; availing requested information and reconciliations.</li><li>Enhanced Controls Matrix: Ensure timely submission of GR/IR, Supplier/Transporter Accounts, Tax and accruals Reconciliations.</li><li>Regulatory Compliance: Review tax returns prior to filing by 20th monthly and Tax GL Vs Itax reconciliations and VAT account clearing on or before end month.</li></ul> Requirements: Job Knowledge: <ul><li>Strong drafting and negotiation skills</li><li>Ability to understand, interpret, explain and resolve diverse and challenging legal matters</li><li>Effective interpersonal and relationship building skills</li><li>The ability to simultaneously progress multiple projects / matters</li><li>Team player with the ability to persuade others for compliance</li><li>Willingness to learn with a desire to develop self and others</li><li>Organized, task and detail oriented</li><li>Consistent delivery on time in an ever-changing, fast-paced environment.</li><li>Motivated, confident and creative problem solver, with a strong work ethic, who instinctually pushes projects forward to completion</li><li>Excellent communication skills - both written and oral</li><li>Consensus building</li></ul> Experience: <ul><li>5+ years of relevant legal work experience in a law firm or in-house legal team</li><li>Corporate/commercial experience and exposure to a broad array of transactions</li><li>M&amp;A projects counsel experience</li><li>Experience with regulatory matters specifically for petroleum and energy projects</li><li>Point of contact for legal advice to a broad group of internal clients</li><li>Contract negotiation and provision of legal advice to a diverse client group</li><li>Prior successful experience in negotiations of complex, high value contracts.</li></ul> Education: <ul><li>Bachelors’ of Law degree (LLB) from a recognized institution</li><li>Member in good standing of the relevant Law Society / Professional body</li><li>Advocate of the High Court of Kenya (for Kenya based employees)</li></ul>

Role Description: <ul><li>The Senior Manager – R2R oversees the financial reporting, management reporting and regulatory reporting processes.</li><li>The role is responsible for process efficiency, reporting accuracy and cross-functional collaboration.</li><li>It supports the Director – Record to Report in creating value within the Finance sub-function through continuous improvement and optimisation of existing processes.</li><li>The role also leads the team to foster customer centricity and service excellence, aligned with the shared vision.</li></ul> Responsibilities: 1. Strategic Planning &amp; Financial Governance <ul><li>Support the financial reporting strategy, aligning it with corporate financial goals.</li><li>Ensure compliance with IFRS, US GAAP and local regulatory standards.</li><li>Support financial risk management initiatives to mitigate process risks.</li><li>Guide the team to ensure adherence to reporting processes, guidelines and protocols, delivering against agreed SLAs.</li><li>Track relevant KPIs, identify operational gaps and guide the team in achieving its objectives.</li><li>Support special projects and initiatives that deliver continuous value to Finance and align with business goals.</li></ul> 2. Financial Reporting &amp; Analysis <ul><li>Lead the preparation and review of monthly, quarterly and annual financial reports, ensuring accuracy and compliance with financial regulations and policies.</li><li>Oversee the preparation of financial statements and management reports that provide insights into financial performance.</li><li>Ensure reporting processes align with business goals and regulatory requirements.</li><li>Manage the consolidation process.</li><li>Review and approve financial statement footnotes and disclosures.</li></ul> 3. Management Reporting <ul><li>Develop and maintain management reports and dashboards.</li><li>Analyse financial results and provide insights to senior management.</li><li>Prepare variance analysis comparing actual results with budgets and forecasts.</li><li>Collaborate with the FP&amp;A team to align financial reporting with planning and analysis.</li></ul> 4. Regulatory Reporting <ul><li>Ensure compliance with reporting requirements and deadlines.</li><li>Monitor changes in reporting standards and implement necessary updates.</li><li>Liaise with external auditors during the audit process.</li></ul> 5. Stakeholder Management <ul><li>Collaborate with Finance teams to ensure financial data is accurate and up to date.</li><li>Act as the primary escalation point for critical issues, coordinating with IT and other stakeholders to ensure timely resolution.</li><li>Manage a team of Assistant Managers, Senior Associates and Associates within reporting.</li><li>Build strong working relationships with Finance, Internal Audit, Business Operations and other internal stakeholders.</li><li>Provide regular updates and escalate issues to senior management in a timely manner.</li></ul> 6. Internal Controls &amp; Compliance <ul><li>Ensure reporting processes comply with GAAP/IFRS and internal policies.</li><li>Implement and maintain internal controls related to financial reporting.</li><li>Monitor compliance procedures, identify control gaps and drive corrective actions.</li><li>Monitor adherence to risk assessment frameworks and checklists across operations, systems and processes.</li><li>Review risk assessment outcomes and implement appropriate controls to address identified vulnerabilities.</li></ul> 7. Process Improvement &amp; Reporting <ul><li>Identify and implement reporting process improvements, including automation tools and reporting systems.</li><li>Develop best practices that improve accuracy and reduce manual effort.</li><li>Standardise R2R processes across subsidiaries while maintaining necessary flexibility.</li><li>Assess reporting workflows and drive initiatives to reduce cycle times and improve accuracy.</li><li>Identify opportunities to reduce costs and improve operational efficiency.</li><li>Collaborate with internal and external stakeholders to implement process improvements effectively.</li></ul> 8. People Management <ul><li>Lead the team and ensure individual objectives and priorities align with Finance and overall business objectives.</li><li>Provide day-to-day supervision and support to direct reports in achieving operational goals.</li><li>Monitor team upskilling and continuous development in line with Finance capability requirements and service priorities.</li><li>Foster a customer-centric and service-oriented culture that encourages innovation and high performance.</li></ul> Requirements: Qualifications, Experience &amp; Skills <ul><li>A bachelor’s degree in Accounting or Finance is required.</li><li>Professional certification such as CA, CPA or ACCA is required.</li></ul> Experience <ul><li>At least 7 years of experience in financial reporting, general ledger, financial close processes or a similar area.</li><li>Strong expertise in financial controls, compliance and governance frameworks.</li><li>A proven track record in stakeholder management and service excellence.</li><li>Strong leadership and relationship management skills, with a customer-focused approach.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>A strong understanding of Finance functions and processes.</li><li>Real estate or related-sector experience is preferred.</li><li>Experience in finance shared services is preferred.</li><li>Middle East regional experience is preferred.</li></ul> Technical Skills &amp; Competencies <ul><li>Experience with ERP systems such as Oracle Fusion and FCCS.</li><li>Familiarity with tools and technologies such as ARCS and AI-driven analytics.</li><li>Strong knowledge of GAAP/IFRS and financial reporting requirements.</li><li>Behavioural Competencies</li><li>Strategic orientation</li><li>Customer focus</li><li>Intrapreneurial thinking</li><li>Talent focus and employee centricity</li><li>Process excellence and execution focus</li><li>Innovation</li><li>Team leadership</li></ul>

Responsibilities: <ul><li>Be responsible for identifying and qualifying sales leads, ensuring they are a good fit for Food Retail/Food Service &amp; Light Industrial Refrigeration, specifically for customers in the strategic products space</li><li>Create market demand by engaging end users, consultants, EPCs, contractors, OEMs, and system integrators to influence project specifications.</li><li>Collaborate with Sales Rep / AE to close new logos; handoff account to sales resources for account management</li><li>Use CRM software to track leads, ensure consistent follow-ups, and organize workflows to pass qualified leads to primary account owners for further engagement</li><li>Continuously gather intelligence on market trends and competition to provide insights to sales teams and to help further refine value messaging during outreach</li><li>Leverage company-created content (e.g., whitepapers, case studies, etc.) to educate prospects on company products and services</li></ul> Requirements: <ul><li>Hold at least a Bachelor’s degree or higher, preferably in Mechanical/Electrical Engineering.</li><li>Seven (7) or more years of experience in B2B, B2C or technical sales roles with responsibility for managing clients in Food Retail, Food Service &amp; Light Industrial Refrigeration segments.</li><li>Proven ability to plan and execute territory sales strategies.</li><li>Strong relationship‑building, presentation, and negotiation skills.</li><li>Strong capability in opportunity management and pipeline management.</li><li>Effective communication skills across customer, team, and internal stakeholder groups.&nbsp;</li><li>Fluent communication skills (verbal and written) are required in Thai and English. Good listening and computer skills are essential.</li><li>Legal authorization to work in Thailand – sponsorship will not be provided.</li></ul>

Responsibilities: <ul><li>Manage financial due diligence, including the assessment of findings and purchase price adjustments for investments, divestments, and restructurings</li><li>Assess and strengthen the financial operations, controls and governance of investee companies</li><li>Provide financial and operational advice on investment holding structures, funding, cash repatriation, accounting and valuations matters</li><li>Oversee the set up and maintenance of investment holding structures, including capital structure maintenance, cash management and regulatory filing</li><li>Coordinate with operations team to fulfill investment operational requirements, including liaising with banks on funding requirements</li><li>Monitor key financial controls for asset operations - including cash controls and review of investee financials - and liaising with external auditors</li><li>Identify surplus cash of investments and drive repatriation solutions in partnership with Investment Teams, Treasury, and investee companies</li><li>Review market valuation for private investments and provide insights into valuation movements and investment returns</li></ul> Requirements: <ul><li>Strong academic background in Accounting, Finance, or equivalent</li><li>Certified Public Accountant preferred</li><li>At least 3-5 years of relevant working experience, with a preference for experience in Investment Finance related activities</li><li>Strong understanding of investment structures, financial governance, accounting, valuation concepts and financial controls</li><li>Strong stakeholder management and communication skills, with the confidence to engage investment professionals, investee companies, service providers, and advisors</li><li>Highly motivated, intellectually curious, and adaptable, with the ability to thrive in a dynamic and evolving investment environment</li><li>Strong project management and execution capabilities, with the discipline to manage competing priorities and deliver outcomes independently</li><li>A collaborative team player who embodies integrity, accountability, and a commitment to excellence</li></ul>

Role Description:&nbsp; <ul><li>The Manager, Hire to Retire Process Transformation is responsible for leading the day-to-day delivery of transformation projects and workstreams across the Hire-to-Retire lifecycle within Human Capital Services.&nbsp;</li><li>Reporting to the Associate Director, the role translates the transformation agenda into executable plans, standardized processes, and digital-enabled solutions, working hands-on across process design, system configuration, data, and change.</li><li>It combines strong project delivery discipline with practical HC process and technology expertise to move Group Services towards a best-in-class shared services operating model.&nbsp;</li><li>The role is a key delivery partner to the Associate Director and to vertical HR teams, ensuring initiatives are delivered on time, on budget, and to the intended quality, while coordinating junior team members and third-party resources.&nbsp;</li></ul> Responsibilities:&nbsp; 1. Transformation Project &amp; Workstream Delivery&nbsp; <ul><li>Lead the planning, delivery, and reporting of assigned transformation projects and workstreams across the entire Hire-to-Retire lifecycle; managing scope, timelines, budgets, risks, and issues.&nbsp;</li><li>Develop and maintain project plans, delivery artefacts, and status reporting for the Associate Director and governance forums.&nbsp;</li><li>Coordinate project stakeholders, cross-functional contributors, and vendor resources to deliver against agreed milestones.&nbsp;</li></ul> 2. Process Standardization &amp; Improvement&nbsp; <ul><li>Analyze current-state Hire-to-Retire processes across verticals and design standardized, simplified, and automated future-state processes.&nbsp;</li><li>Document process maps, standard operating procedures, and service definitions, embedding controls-by-design and data quality requirements.&nbsp;</li><li>Identify and quantify efficiency, experience, and control improvement opportunities to build the case for change.&nbsp;</li></ul> 3. Digital &amp; Technology Enablement&nbsp; <ul><li>Support the configuration, testing, and deployment of HR platforms (HCM, ATS, LMS, ServiceNow, workforce analytics) in partnership with Group IT and vendors.&nbsp;</li><li>Gather and document business requirements, translate them into functional specifications, and manage user acceptance testing.&nbsp;</li><li>Support the expansion of service management capabilities such as ticket taxonomy, SLAs, and self-service workflows.&nbsp;</li></ul> 4. Data, Analytics &amp; Insight&nbsp; <ul><li>Compile, validate, and analyze workforce and process data to support business cases, benchmarking, and decision-making.&nbsp;</li><li>Build clear, traceable analysis and reporting, including cost-to-serve, cycle time, volumes, and quality metrics.&nbsp;</li><li>Support the development of dashboards and management reporting that track transformation benefits and service performance.&nbsp;</li></ul> 5. Change Enablement &amp; Stakeholder Engagement&nbsp; <ul><li>Alongside our Change and Communications team, deliver change management activities for assigned initiatives, including stakeholder engagement, communications, training, and adoption support.&nbsp;</li><li>Run stakeholder interviews and workshops to capture pain points, requirements, and priorities across the Hire-to-Retire lifecycle.&nbsp;</li><li>Build strong working relationships with vertical HR teams and enabling functions to secure buy-in and sustained adoption.&nbsp;</li></ul> 6. Value Realization &amp; Continuous Improvement&nbsp; <ul><li>Track delivery against defined success metrics and support the realization and reporting of transformation benefits.&nbsp;</li><li>Capture lessons learned and embed a culture of continuous improvement and service excellence within Human Capital Services.&nbsp;</li><li>Contribute to the ongoing development of transformation standards, tools, and delivery methodology.&nbsp;</li></ul> Requirements: Qualifications &amp; Experience&nbsp; <ul><li>Bachelors or Masters degree in HR, Business, Information Systems, or a related discipline.&nbsp;</li><li>6 to 10 years experience in HR transformation, HR shared services, consulting, or enterprise HC operations.&nbsp;</li><li>Proven experience delivering process and technology change within complex, multi-entity organizations.&nbsp;</li><li>Practical experience with HR technology ecosystems (for example HCM, ATS, LMS, and ServiceNow) and workforce data and analytics.&nbsp;</li><li>Exposure to AI-enabled solutions within the Human Capital services domain is an advantage.&nbsp;</li><li>Recognized project management or process improvement certification (for example PMP, PRINCE2, Agile, or Lean Six Sigma) is desirable.&nbsp;</li></ul> Key Competencies&nbsp; <ul><li>Project and workstream delivery.&nbsp;</li><li>End-to-end HC process design and improvement.&nbsp;</li><li>HR technology enablement and requirements management.&nbsp;</li><li>Workforce data analysis and reporting.&nbsp;</li><li>Stakeholder engagement and change enablement.&nbsp;</li><li>Structured problem-solving and attention to detail.&nbsp;</li><li>Commercial and value-oriented mindset.&nbsp;</li></ul>

Responsibilities: Attraction Performance Analysis: <ul><li>Analyze performance of each attraction (revenue, throughput, utilization).&nbsp;</li><li>Identify top-performing vs under performing rides.</li><li>Evaluate pricings vs demand to detect under priced or overpriced attractions.&nbsp;</li><li>Recommend pricing adjustments and promotional strategies.</li></ul> Queue &amp; Capacity Optimization: <ul><li>Monitor and analyze queue lengths and wait times.</li><li>Identify bottlenecks and propose operational improvements.&nbsp;</li><li>Work with operations to improve guests flow and ride capacity utilization.</li><li>Support implementation of queue management strategies (e.g. fast track).</li></ul> Revenue &amp; Pricing Strategy: <ul><li>Assess effectiveness of pay per ride pricing model.</li><li>Conduct elasticity analysis to determine optimal pricing.</li><li>Identify opportunities to increase per capita spend.</li><li>Support dynamic pricing or bundling strategies where applicable.&nbsp;</li></ul> Partner (Revenue Share) Performance: <ul><li>Analyze performance of partner attraction kiosks and outlets.&nbsp;</li><li>Revenue per location</li><li>Conversion rates</li><li>Average transaction value</li><li>Identify best performing and underperforming attractions.</li><li>Recommend pricing and placement strategies.&nbsp;</li></ul> Budgeting and Business Planning: <ul><li>Support the team in ORB’s Business plan strategy, ensure alignment with the group shareholder mandate and integration with the operational arms.</li><li>Responsible for the overall ORB business plan consolidation and preparation of presentation.</li><li>Review the operational and commercial sustainability of the business plan assumptions and financial parameters.</li><li>Challenge the relevant reports to ensure full analysis is conducted for the results</li><li>Deliver high-quality financial planning and analysis deliverables</li></ul> Requirements: <ul><li>Bachelor’s degree in Business, Analytics, Economics, Finance (MBA preferred) or related field</li><li>7+ years of relevant and managerial experience in business analysis and Planning with a large organization. Media and/or leisure &amp; entertainment experience preferred.</li></ul>

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92 associate director legal hospitality Jobs found

Waiter/Waitress and Senior Waiter/Waitress

Customer Experience Director

Senior Executive HSE (Leaders of Tomorrow) DHCM

Senior Legal Associate -Energy

Senior Manager Financial Reporting (Real Estate)

Segment Development Manager

Segment Development Manager

Associate, Investment Finance, Global Investment Services

Manager - Hire to Retire

UAEN Associate Director - Analyst

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92 associate director legal hospitality Jobs found

Waiter/Waitress and Senior Waiter/Waitress

Customer Experience Director

Senior Executive HSE (Leaders of Tomorrow) DHCM

Senior Legal Associate -Energy

Senior Manager Financial Reporting (Real Estate)

Segment Development Manager

Segment Development Manager

Associate, Investment Finance, Global Investment Services

Manager - Hire to Retire

UAEN Associate Director - Analyst

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