Customer Service Representative

AVP - Group Human Capital Solution Architect

Accounts Executive

Regional FP&A Analyst

Associate Engineer – Factory Innovation

F&B Storekeeper

Associate Director - HRBP

Associate Director - Projects

Software Engineer - ERP

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements&nbsp; <ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements:&nbsp;<ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

Responsibilities: HC Digital Strategy &amp; Business Partnership <ul><li>Act as the HC technology lead, engaging directly with HC senior leadership to define and sustain the HC digital vision and roadmap</li><li>Lead the strategic transformation from fragmented regional HC platforms to a unified Group-level solution</li><li>Advise HC executives on platform strategy, vendor alternatives, AI adoption, and investment trade offs</li></ul> Product &amp; Portfolio Leadership <ul><li>Lead, coach, and supervise HC Product Managers, ensuring clarity of accountability and consistent delivery</li><li>Oversee HC products including SAP SuccessFactors, all related regional tenants, and any additional HC Corporate Systems or Centres of Expertise</li><li>Ensure functional coverage of key HC modules, including - Core HR, Performance &amp; Goals, Succession &amp; Talent, Learning Management (LMS), Compensation, Recruiting &amp; Onboarding, and Related integrations and data flows</li></ul> Technology &amp; Partner Selection <ul><li>Lead technology evaluation, vendor comparison, and partner selection activities for HC solutions</li><li>Ensure IT standards compliance in close coordination with Enterprise Architecture, Data, Integration, and Cybersecurity teams</li><li>Ensure selected solutions support scalability, compliance, and innovation (including AI capabilities)</li></ul> Implementation Orchestration &amp; Transformation Delivery <ul><li>Orchestrate complex HC transformation programs, including tenant consolidation, migrations, and phased rollouts</li><li>Coordinate Product Managers, PMO, system integrators, and vendors across regions</li><li>Actively manage interdependencies, risks, and critical milestones</li><li>Step into direct delivery or leadership roles when program complexity or resourcing requires it</li></ul> AI, Innovation &amp; Capability Enablement <ul><li>Drive adoption of AI capabilities across key HC processes, including (but not limited to): Talent identification and skills intelligence, Learning personalisation, Workforce insights and predictive analytics, and Recruitment screening and experience enhancement</li><li>Ensure responsible, secure, and value-driven use of AI, aligned with Group data and ethics principles</li></ul> Governance &amp; Standards Compliance <ul><li>Ensure all HC solutions comply with Group Enterprise Architecture, Cybersecurity and data protection, and Integration and interoperability standards</li><li>Act as a key governance authority for HC design decisions in coordination with Group Design Authorities</li></ul> Operational Oversight &amp; Evolution <ul><li>Define and oversee HC operating models, including ownership, support, and escalation paths</li><li>Support Product Managers in structuring support models, release management, and vendor governance</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Information Technology, Business, Human Resources, or a related field.</li><li>Certifications in HR platforms, enterprise architecture, program management, or AI/data are advantageous.</li><li>Senior experience leading Human Capital technology transformations, preferably with SAP SuccessFactors in multi tenant or multi region environments. 3-5 years.</li><li>Additional expertise and experience in market HC technology references as Workday is also an asset.</li><li>Demonstrated experience managing or consolidating large HC landscapes (Core HR, Talent, Learning, Compensation, Recruiting).</li><li>Proven ability to evaluate and compare HC platforms (e.g. SuccessFactors vs Workday).</li><li>Strong understanding of AI applications in HC and digital workforce enablement.</li><li>Experience leading teams of Product Managers or Solution Owners in global organisations.</li><li>Solid understanding of enterprise architecture, integrations, data governance, and cybersecurity in HC systems.</li><li>Ability to operate credibly at both strategic and execution levels</li></ul>

Responsibilities: Accounts Payable – Third-Party and Staff Claims Processing: <ul><li>Responsible for posting and processing payments for third-party AP invoices and staff claims for two Thailand entities.</li><li>Verify all third-party AP invoices and staff claims to ensure approvals and relevant supporting documents are in place according to the DOA before payment.</li></ul> Accounts Payable – Intercompany Processing and Group System (HFM) Biannual Reconciliation: <ul><li>Responsible for posting and processing payments for intercompany AP invoices for two Thailand entities.</li><li>Verify all intercompany AP invoices to ensure approvals and relevant supporting documents are in place according to the DOA before payment.</li><li>Obtain Statement of Accounts from inter-company suppliers and reconcile with AP Aging in SAP B1.</li><li>Resolve any disputes with intercompany suppliers.</li><li>HFM reconciliation: Upload and match HFM transactions.</li></ul> Cashflow &amp; Loan Management: <ul><li>Provide the monthly cash outflow and inflow forecast for review by Senior Accountant.</li><li>Contribute to maintaining adequate cash flow for operations and proactively alert the Senior Accountant of any foreseeable cash flow issues.</li><li>Ensure loan repayments and interest payments are promptly processed according to the due date/payment terms.</li></ul> Tax Related – VAT/WHT: <ul><li>Prepare VAT/WHT filing/certificates/payments for review by Senior Accountant.</li></ul> Accounts Receivable Tasks: <ul><li>Follow up on collections from customers before the due date or when overdue.</li><li>Record AR transactions in SAP.</li><li>Send AR Aging report to Sales and AR incoming report to Senior Accountant monthly.</li><li>Issue AR Credit Notes based on approved CN form.</li></ul> Other Accounting Tasks: <ul><li>Update exchange rates in SAP and perform month-end revaluations.</li><li>Creation/maintenance of customer and vendor records in SAP.</li><li>Prepare and manage bank guarantees.</li><li>Support audits by providing required documents to external and internal auditors.</li><li>Undertake any ad hoc finance assignments as required.</li></ul> Requirements: <ul><li>Degree in Accounting</li><li>Ability to read and communicate in English would be preferred</li><li>Financial Accounting (AP/AR/Tax)</li><li>Administration of intercompany and third-party invoices, as well as staff expense claim payments</li><li>Microsoft Office including Excel and Word</li></ul>

Responsibilities: Financial Reporting &amp; Accounting: <ul><li>Manage month-end close and reporting activities, ensuring timely and accurate submissions.</li><li>Prepare and review profit &amp; loss statements, overhead reports, and variance analyses.</li><li>Ensure accuracy of financial postings across accounts and cost centers.</li><li>Review balance sheet reconciliations and proactively identify potential risks and issues.</li><li>Support statutory reporting requirements and annual financial statement preparation.</li><li>Coordinate tax-related reporting and compliance activities.</li><li>Support internal and external audit processes.</li></ul> Financial Planning &amp; Analysis: <ul><li>Consolidate regional financial results and management reporting across multiple markets.</li><li>Support monthly forecasting, annual budgeting, and long-range planning processes.</li><li>Analyze financial performance and provide actionable recommendations to management.</li><li>Identify key risks, opportunities, and performance drivers.</li><li>Develop reporting tools, dashboards, and financial analyses to support decision-making.</li><li>Provide financial insights on business trends and operational performance.</li></ul> Business Partnering: <ul><li>Act as a key finance contact for regional and local stakeholders.</li><li>Partner with cross-functional teams to collect, validate, and analyze financial data.</li><li>Support alignment of financial assumptions, planning processes, and reporting requirements across markets.</li><li>Present financial information and performance updates to management teams.</li><li>Drive continuous process improvements and promote best practices across the finance function.</li><li>Support regional transformation initiatives, systems implementations, and ad hoc projects.</li></ul> Requirements: Experience: <ul><li>Bachelors Degree in Finance, Accounting, Business, or a related discipline.</li><li>Professional accounting qualification (CA, CPA, ACCA, or equivalent) preferred.</li><li>Minimum 5 years of experience in Finance, FP&amp;A, Accounting, or Commercial Finance.</li><li>Experience with ERP systems such as SAP or equivalent.</li><li>Experience in budgeting, forecasting, financial analysis, and management reporting.</li><li>Audit, tax, or statutory reporting experience is advantageous.</li><li>Experience working in a regional or multinational environment is preferred.</li></ul> Skills &amp; Competencies: <ul><li>Strong analytical and problem-solving capabilities.</li><li>Advanced Microsoft Excel skills and proficiency in PowerPoint.</li><li>High attention to detail and accuracy.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work independently and take ownership of deliverables.</li><li>Effective time management and prioritization skills.</li><li>Ability to manage multiple deadlines in a dynamic environment.</li></ul>

Responsibilities: Drives Business Growth <ul><li>Leads commercializing solutions for new process/material innovations into manufacturing facilities.</li><li>Define, plan &amp; execute process trials with R&amp;D developers &amp; Manufacturing team to validate performance, quality, efficiency &amp; stability.&nbsp;</li><li>Identifies &amp; resolves technical &amp; material issues during commercialization.</li><li>Creates process material &amp; process specifications for the plant during handover.&nbsp;&nbsp;</li><li>Collaborates with Product Developers, Technical Service, engineers, supplier &amp; Manufacturing to ensure smooth project handover.&nbsp;</li><li>Supports continuous improvement &amp; standardization of process &amp; material quality specification.&nbsp;</li></ul> Leadership <ul><li>Functions as a Program/Project Manager, Planner, Coordinator, Communicator, and Technical Expert.</li><li>Provides strategic input to cross-functional teams and influences decision-making through technical insights.</li></ul> Innovation / Creativity <ul><li>Identifies &amp; implements process productivity &amp; sustainability improvements workstreams.</li><li>Collaborates with suppliers and global resources for scaling new process solutions.</li></ul> Technical Expertise <ul><li>Serves as the subject matter expert in process engineering (equipment &amp; process flow), raw material specification &amp; Pringle chip finish goods quality.</li><li>Maintains up-to-date knowledge of current operational process technology &amp; finished process quality performance.&nbsp;</li></ul> People Management <ul><li>Manages one direct report, setting performance expectations, conducting evaluations, and supporting career development.</li></ul> Other Duties <ul><li>Based in Enstek Malaysia, with travel (~20%) to manufacturing sites, suppliers, and regional offices.</li><li>May require extended hours, shift work, or weekend support depending on project needs.</li><li>Occasional hands-on operation of process equipment.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering (Chemical, Process, Mechanical, or Food), Food Science/Process /Technology degree or any related field.</li><li>Minimum 3–5 years’ experience in process development or manufacturing within the food industry. Past managerial experience is preferred.&nbsp;</li><li>Fluent in Bahasa Melayu &amp; English language.&nbsp;</li><li>Technical &amp; Process Knowledge</li><li>Strong understanding of food/process engineering principles (e.g., heat transfer, powder flowability, mass balance, rheology, fluid dynamics, drying, mixing, extrusion, etc.).</li><li>Experience with scale-up from lab/pilot plant to full-scale production.</li><li>Knowledge of manufacturing systems, automation, and equipment capability.</li><li>Familiarity with process validation (CQV – Commissioning, Qualification, Validation).</li><li>Commercialisation &amp; Project Execution</li><li>Able to translate R&amp;D prototypes into commercially viable and scalable processes.</li><li>Competence in trial planning, DOE (Design of Experiments), and data analysis to optimize processes.</li><li>Experience with equipment commissioning, line trials, and factory acceptance testing (FAT/SAT).</li><li>Understanding of manufacturing cost drivers and process efficiency. (OEE, yield loss, etc)</li></ul>

Responsibilities: Procurement &amp; System Management <ul><li>Operate procurement and inventory systems (e.g., Oracle, SAP, FMC, or equivalent) for:&nbsp;</li><li>Purchase orders verification</li><li>Goods Receiving Notes (GRN)</li><li>Invoice matching and accrual entries</li><li>Ensure all transactions are recorded accurately and in a timely manner</li><li>Coordinate with procurement and finance teams on pending deliveries and discrepancies</li></ul> Receiving &amp; Storage Operations <ul><li>Verify all incoming goods against PO specifications (quantity, quality, price)</li><li>Inspect deliveries for damages, temperature compliance, and expiry dates</li><li>Ensure proper storage according to category:&nbsp;</li><li>Chilled, frozen, and dry goods or general items</li><li>Maintain organized, hygienic, and compliant storage areas</li><li>Adhere to Dubai Municipality Food Code and HACCP requirements</li></ul> Inventory Management <ul><li>Maintain accurate inventory records and stock levels</li><li>Conduct stock counts</li><li>Investigate and report any variances, damages, or losses</li><li>Ensure strict adherence to FIFO / FEFO principles</li><li>Coordinate stock transfers between locations/assets when required</li></ul> Issuance &amp; Operations Support <ul><li>Issue stock to outlets based on approved requisitions</li><li>Ensure timely availability of stock to support park operations and events</li><li>Coordinate with kitchen, service, and stewarding teams for stock requirements</li><li>Support high-volume operations with efficient stock movement and replenishment</li></ul> Reporting &amp; Documentation <ul><li>Prepare inventory reports</li><li>Support month-end closing activities including:&nbsp;</li><li>Stock valuation</li><li>Accrual tracking</li><li>GRN reconciliation</li><li>Maintain proper documentation for audits and compliance checks</li><li>Use Excel for reporting, tracking, and reconciliation (advanced proficiency required)</li></ul> Health, Safety &amp; Compliance <ul><li>Ensure compliance with food safety standards, HACCP, and Food Watch requirements</li><li>Maintain proper temperature logs and storage conditions</li><li>Follow company HSE procedures and safety guidelines</li><li>Report any risks, damages, or unsafe practices immediately</li></ul> Physical &amp; Operational Requirements <ul><li>Handle physical movement of goods including lifting, carrying, and stacking</li><li>Ability to lift and move items up to 20–25 kg regularly</li><li>Operate safely in storage environments (chillers, freezers, warehouses)</li><li>Maintain high levels of energy and physical fitness to support operational demands</li></ul> Requirements: <ul><li>Education &amp; Experience: Bachelor’s degree in Hospitality, Leisure Management, or a related field, with 2–5 years of experience in F&amp;B storekeeping or inventory management; high-volume operations experience preferred.</li><li>Inventory &amp; Systems Expertise: Proficiency in Oracle, SAP, FMC, or equivalent inventory/procurement systems, with strong Excel skills and experience in GRN processing, invoice matching, accruals, and inventory reconciliation.</li><li>Food Safety &amp; Compliance: Strong knowledge of HACCP, food safety standards, FIFO/FEFO practices, audit compliance, and accurate inventory documentation.</li><li>Operational Performance: Ability to maintain inventory accuracy, ensure timely system transactions, reduce wastage/spoilage/expired stock, and optimize stock issuance and availability.</li><li>Core Competencies: Strong attention to detail, accountability, teamwork, time management, problem-solving, integrity, and effective communication with F&amp;B, Park Operations, HSE teams, suppliers, vendors, and regulatory bodies.</li></ul>

Responsibilities: Strategic HR Leadership: <ul><li>Act as a trusted advisor to executive leadership, influencing business strategy through human capital insights.&nbsp;</li><li>Lead the development and execution of enterprise-wide people strategy aligned with business growth objectives.&nbsp;</li><li>Drive workforce planning, organizational design, and operating model effectiveness across multiple business units.</li></ul> Talent Strategy &amp; Leadership Development: <ul><li>Oversee succession planning and leadership pipeline development for critical roles.</li><li>Drive enterprise talent reviews, ensuring alignment with long-term business needs.</li><li>Shape and sponsor leadership development and capability-building initiatives in partnership with COEs.&nbsp;</li></ul> Organizational Performance &amp; Effectiveness: <ul><li>Lead the performance management framework, ensuring alignment with business priorities and outcomes.</li><li>Define and track organizational performance metrics and ensure continuous improvement initiatives are implemented.</li></ul> Culture, Engagement &amp; Transformation: <ul><li>Champion culture transformation initiatives, fostering engagement, inclusion, and high-performance behaviors.</li><li>Drive employee engagement strategies, leveraging insights from surveys and analytics to influence leadership action planning.</li></ul> Change &amp; Transformation Leadership: <ul><li>Lead enterprise-level change management initiatives, including restructuring, integration, and transformation programs.</li><li>Provide strategic counsel on people implications, risk mitigation, and stakeholder alignment during major business changes</li></ul> Employee Relations &amp; Governance: <ul><li>Ensure governance, compliance, and risk management in line with company policies and UAE labor laws.</li><li>Provide oversight on complex employee relations cases, investigations, and escalations.</li></ul> HR Analytics &amp; Business Insights: <ul><li>Drive data-led decision-making, leveraging workforce analytics to inform strategy.</li><li>Present insights on talent trends, productivity, engagement, and organizational health to senior leadership</li></ul> Collaboration with HR Centers of Excellence: <ul><li>Ensure alignment and integration of HR services across Talent Acquisition, Total Rewards, L&amp;D, and other COEs.</li><li>Lead the localization and execution of group-wide HR initiatives across company.</li></ul> Leadership &amp; Team Development: <ul><li>Lead and develop HRBP teams, ensuring capability building and succession readiness.</li><li>Foster a high-performing, collaborative HR function aligned to business needs.</li></ul> Requirements: <ul><li>Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.</li><li>A Master’s degree or MBA is preferred.</li><li>8–10 years of progressive HR experience, with at least 3–5 years in a business partnering or HR leadership role.</li><li>Proven experience supporting senior leadership and driving strategic HR initiatives.</li><li>Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li><li>Familiarity with systems and collaboration platforms (e.g., Microsoft Teams, SharePoint) is preferred.</li><li>Strong verbal and written communication skills in English.</li><li>Interpersonal Skills.</li><li>Employee Relations.&nbsp;</li><li>Organizational Development.</li><li>Additional languages (e.g., Arabic) is an advantage.</li></ul>

Responsibilities: <ul><li>Oversee the preparation and documentation of Job Requisitions, ensuring alignment with workforce plans and business objectives in collaboration with cross-functional departments.&nbsp;</li><li>Guide project management strategies and delivery activities in coordination with Section Heads and Project Leads, ensuring company projects are executed efficiently and in line with the overall strategic plan.</li><li>Oversee the management of multiple projects across the business, ensuring monitoring of progress and successful completion of projects while aligning outcomes with the company’s strategic objectives and growth priorities.</li><li>Drive communication plans while ensuring its execution to effectively resolve any anomalies that may arise during Project completion phase.</li><li>Manage actual cost verses budget on periodic basis and oversee financial reports/data related to project’s financial performance.</li><li>Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget ensuring project delivery schedule is in alignment with business objectives.</li><li>Lead efficient and compliant project management and budget management for multiple projects across the Company while imposing Projects delivery process within assigned budgets to ensure its timely completion.</li><li>Support with the implementation of&nbsp;contractors mitigation plan for the project along with execution plan, procurement, acceleration program and resources allocation to ensure that schedules are maintained within agreed time-frame.</li><li>Support the commercial function throughout the client lifecycle, enhancing client relationship for projects and working closely with stakeholders in-order to plan, execute, and troubleshoot issues that arise on projects.</li><li>Prepare user manuals, training materials, and other documents as needed to enable successful project implementation and turnover of the process or system to the clients.&nbsp;</li><li>Collaborate closely with various Sectors to successfully execute technical assignments while meticulously assessing both anticipated and unforeseen risks and values.</li><li>Oversee Statutory &amp; Authorities compliance and ensure quality and engineering works are complied with standard norms and Company’s expectations.</li><li>Navigate relationships including complex situations with clients and partners with professionalism and proactive problem-solving.</li><li>Provide technical support to the commercial team for key activities in areas of technical focus related to projects.</li><li>Analyze information and ensure that reports are consolidated for management review.</li><li>Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate development.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s / master’s degree in Civil Engineering/ architectural engineering/ Construction</li><li>Project Management Professional (PMP) certification – preferred</li><li>Understanding of industry-specific delivery standards and technologies,&nbsp;statutory, regulatory, and quality compliance requirements relevant to project delivery.</li><li>Min of 12-15+ years experience, including 8+ years of experience in a senior leadership/project lead role - managing large-scale/ multi-disciplinary projects and teams.&nbsp;</li><li>Preferably 5+ years of experience with a developer.</li></ul>

Responsibilities; <ul><li>Application Development: Partners design and develop high-quality applications in SAP Functional modules COM/FIN/OPERATIONS.</li><li>Automation: Applies internal software deployment platform, methodologies, and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>Collaboration: Partners with cross-functional teams of product managers, designers, vendors, and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>Testing &amp; Debugging: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>Continuous Improvement: Makes suggestions for improving deployment processes and implements approved standards to improve efficiency and reliability.</li><li>Documentation: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes, and system configurations.</li><li>Technical Support: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li><li>Configuration: configuring, troubleshooting, and solutioning SAP Functional modules.</li><li>Service Management: Looks for continuous improvement opportunities in Incident and Service Request processes based on trend analysis.</li><li>ITSM: ServiceNow support, including process definitions and reporting, including developing and designing reports. Leads process implementation and governance across all ITIL processes, including Incident, Problem, Change, Knowledge, etc.</li><li>Vendor Governance: Monitors and governs all performance metrics of Managed Services Partners.</li></ul> Requirements: <ul><li>Experience: Minimum 7 years of total IT work experience with roughly 5+ years of relevant hands-on SAP/ERP and configuration experience.</li><li>Education: Bachelor’s degree in Computer Science or equivalent practical experience.</li><li>Certifications: ITIL certification is preferred for service management and process governance.</li></ul>

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86 associate sap ariba Jobs found

Customer Service Representative

Customer Service Representative

AVP - Group Human Capital Solution Architect

Accounts Executive

Regional FP&A Analyst

Associate Engineer – Factory Innovation

F&B Storekeeper

Associate Director - HRBP

Associate Director - Projects

Software Engineer - ERP

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86 associate sap ariba Jobs found

Customer Service Representative

Customer Service Representative

AVP - Group Human Capital Solution Architect

Accounts Executive

Regional FP&A Analyst

Associate Engineer – Factory Innovation

F&B Storekeeper

Associate Director - HRBP

Associate Director - Projects

Software Engineer - ERP

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.