Senior Solution Account Manager-Smart Building

Senior Solution Account Manager

Authorised Service Centre (ASC) Supervisor

Business Development Manager Ownership Solutions

Field Service Technician

Purchasing Project Specialist, Global product line Food Preparation

Solutions Specialist

Business Development Manager/Director

Job Scope: The primary focus of this position is to grow revenue of the Company’s Smart Building’s Business Unit in Australia. This will require a highly motivated sales professional with a strong business development and sales background in industrial &amp; enterprise cabling and connectivity solutions.&nbsp;The successful candidate must be capable of working both independently and within a team to achieve outstanding results.&nbsp;This position reports directly to the Country Manager, ANZ and will work remotely from VIC/NSW. Responsibilities:&nbsp;<ul><li>Consistently achieve personal sales and quota targets along with associated objectives including but not limited to:</li><li class="ql-indent-1">Revenue streams from new accounts</li><li class="ql-indent-1">Sales growth from dormant or inactive accounts</li><li class="ql-indent-1">Management and revenue growth of existing accounts</li><li class="ql-indent-1">Increased revenue from new and under capitalized product categories</li><li class="ql-indent-1">Cross Business Unit selling from the company product portfolio</li><li>Provide sales and technical support for end-users, consultants, contractors. This will include the preparation of quotations, product demonstrations, participation in trade shows, instructions on product use and various other product related activities.</li><li>Manage all aspects of customer relationships within region and customer base including account profiling and Special Price Authority (SPA).</li></ul> Requirements: <ul><li>Degree level or above in a relevant field – Industrial Automation, Engineering or other technical field and/or Business (marketing, administration, economics) or possess a track record in professional career relevant to accountabilities of the role</li><li>5 years sales experience for cables, additional experience in IT switches would be preferred. Experienced in using standard business reporting tools and reporting on key metrics.</li><li> Proven track record within a sales role in vertical markets of smart building and/or infrastructure segment e.g. finance/banking, hospital, stadium, theatre, hospitality, data center, high end office/residence buildings&nbsp;</li></ul>

Responsibilities: <ul><li>Responsible for monthly quota and forecast attainment for the designated ANZ territory.</li><li>Be the primary point of contact between the sales channel and manufacturing headquarters.</li><li>Inspiring strategic customers and key channel partners to promote and use ProSoft Technology solutions.</li><li>Maintains and expands client base by building and maintaining rapport with key clients and also identifying new client opportunities.</li><li>Develop and implement new sales initiatives, strategies and programs to capture key segments.</li><li>Maintain awareness of new and emerging technologies and potential applications (e.g: Material Handling, Modernization, Flow Computing, IIoT Remote Connectivity) on project / client engagements.</li><li>Building sufficient sales pipeline and constantly accurate updates</li><li>Creating sales and promotional strategies to capture mind share and market share.</li><li>Facilitate team and client meetings effectively, update the team about any changes related to projects.</li><li>Develop, gather, document and analyze customer feedback.</li><li>Formulate suggestions on how to make an optimum use of the resources of the organization.</li><li>Maintain highest ethical standards and utmost professionalism.</li></ul> Requirements: <ul><li>Bachelor’s/Master’s Degree in Electronics/Electrical Engineering or relevant engineering fields.</li><li>More than 8 - 10 years working experience in Industrial Automation or an equivalent field.</li><li>Knowledge of PLCs and industrial communication technologies such as Modbus, Profibus DP and Wireless Radios will be considered an asset.</li><li>Demonstrable track records of successful solution and outcome-based selling.</li><li>Ability to articulate vision, distill the vision into a strategy and tactical plans and motivate key channel partners towards the execution of plans.</li><li>Innovative, with a vision of the future state (what might be) while effectively distilling the vision into actionable plans (distilling the complex into a simple way).</li><li>Ability to effectively communicate with existing and potential customers with a focus towards long-term strategic partnerships.</li><li>Ability to effectively communicate across the organization (horizontal and vertical).</li><li>Proven ability to drive the sales process from plan to close and handle multiple concurrent activities.</li><li>Strong ability to work independently as a self-motivated, driven contributor as well as part of a diverse outspread team.</li><li>Ability to work well with team members and collaborate effectively across the organization.</li><li>Must be an initiator, a go-getter, resourceful and be motivated by results.</li></ul>

Responsibilities: <ul><li>Provision of support to and monitoring of work completed by ASCs to drive optimal consumer satisfaction;</li><li>Ensure adequate service coverage by ASCs throughout QLD where EHP appliances are sold</li><li>Complete regular site assessments as scheduled, ensuring test equipment and tools are functioning efficiently and licenses &amp; invoicing / documentation produced &amp; held meet EHP compliance &amp; legal standards</li><li>Ensure service calls are completed and investigate consumer complaints, including Alleged Incident Reports (AIRs)</li><li>Provide feedback to enable efficient service provision and fair &amp; speedy resolution</li><li>Review ASCs’ changeover &amp; warranty trends and monitoring of spare parts returned to EHP (under warranty) to ensure effective controls are in place</li><li>Provide feedback on market and competitor trends with regards to service</li><li>Facilitate the appointment and cessation of ASCs</li><li>Delivery of technical &amp; warranty training to ASCs &amp; SPDs.</li><li>Ensure technical knowledge is kept up to date by attending relevant briefings, training &amp; reviewing necessary materials, manuals etc.</li></ul> Requirements: <ul><li>Supervisory /team leadership experience ideally servicing whitegoods appliances</li><li>Some trade knowledge or technical background would be ideal</li><li>Current technical licenses (i.e. electrical, gas etc.)</li><li>Current valid Queensland drivers’ license</li><li>Working knowledge of Microsoft Office (Email, Word, Excel)</li></ul> Competencies: <ul><li>Agile - Both reactive and proactive, you work efficiently and flexibly to deliver results.</li><li>Collaborative - You build trust, good working relationships and communicate effectively with your colleagues and across functions.</li><li>A completer - You start and you finish, taking responsibility for getting things done, on time and to high quality, tying up all the loose ends along the way.</li><li>Customer focused - You understand and empathise with people and can apply your people and problem solving skills to reassuring customers.</li><li>Organised - You set the pace and the priorities, and then you bring a methodical approach to meeting your goals.</li><li>Results-driven - You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.</li><li>A self-starter - You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan.</li><li>Positive influencer – You are capable of influencing ASC management/owners around service delivery, consumer expectations and labor rates set out by </li></ul>

Responsibilities: <ul><li>Creation of the Aftermarket business plan to meet the financial targets, utilizing appropriate analysis &amp; forecasting to ensure delivery of the targeted sales revenue and profit, </li><li>Lead the commercial triangle partnering with Product line, Ownership Solutions (Marketing) and Sales stakeholders to develop and execute product innovation, promotional, training and content plans, </li><li>Ensure team’s execution of programs across all Aftermarket channels, engaging with key stakeholders, including major suppliers, key customers, industry associations, building solid &amp; value adding relationships which enable achievement of the business plan &amp; sales performance objectives, </li><li>Identification of new business opportunities in all Aftermarket channels; Spare Parts, Accessories &amp; Consumables. This includes identification &amp; development of potential mergers &amp; acquisitions for Products &amp; Services. </li><li>Provide ongoing coaching &amp; support to ensure optimal performance of team members</li><li>Ongoing monitoring &amp; communication of performance results against set objectives, policies, and programs within the context of the overall business plan </li><li>Provision of input into sales methods, key customer strategies and arrangements by recommending prices and credit arrangements which are appropriate to each State or Region</li></ul> Requirements: <ul><li>Experienced Sales, Category, Channel or Brand Management roles, ideally within Whitegoods, FMCG, Automotive or a related industry. </li><li>It is also advantageous if you possess understanding of aftermarket channels or businesses </li><li>Bachelor’s Degree in Business or other relevant disciplines would be highly regarded </li><li>Strong communication ability (both written and spoken). Excellent communication and interpersonal skills with the ability to communicate with stakeholders across functions </li><li>Must be proficient with MS Office Package (Email, Word, Excel)</li></ul>

Responsibilities: <ul><li>You will be responsible for troubleshooting and repairing a wide variety of appliances, providing our customers with a remarkable consumer experience each and every time.</li><li>You will primarily be on the road responding to consumer service calls assigned to you via our Service Allocation Team.</li><li>Provide service and customer support during field visits or dispatches.</li><li>Manage all on site installation, repair, maintenance and test tasks</li><li>Produce timely and detailed service reports</li><li>Managing on average 7 jobs per day, you will be required to diagnose and repair domestic appliances, completing administration on your company issued Tablet</li><li>you will assist other Technicians with larger jobs, at all times providing a high level of customer service, ensuring all equipment is tested and calibrated in accordance with industry standards</li></ul> Requirements: <ul><li>Customer Focused – You pride yourself on effectiveness and customer care service, making certain that our customer is completely satisfied.</li><li>Self – Motivated - You are determined &amp; committed to achieving results.</li><li>Empathy – You understand and empathise with people and can apply your people and problem solving skills to reassuring customers.</li><li>Adoptable – You demonstrate a flexible and solution focused mindset, adapting quickly to different people and situations.</li><li>Organised – You set the pace and the priorities, and then you bring methodical approach to meting your daily goals</li><li>Acumen — YOU thrive on solving complex fault/diagnostic errors, providing the best outcome in a timely and cost efficient manner for the consumer.</li><li>Innovation &amp; Curiosity — You appreciate the importance for development, attending training and business communication sessions.</li><li>Experience in troubleshooting &amp; repairing wide variety of appliance</li><li>Holding a restricted or full refrigeration license</li><li>Holding a Queensland gas work license</li><li>Holding a restricted Air Conditioning license</li><li>Holding a Queensland gas work servicing license</li><li>Holding a Gas work license hydrocarbon refigerant</li><li>Holding a Australian driving license</li><li>Holding a Queensland restricted electrical license (Disconnect / Reconnect)</li><li>Experience in dealing with customers</li></ul>

Responsibilities: <ul><li>Represent Purchasing on the project team and own all related project deliverables</li><li>Attend project review meetings and communicate relevant information within Purchasing</li><li>Participate and prepare for project checkpoints, ensuring all deliverables are achieved on time</li><li>Track the project progress, sourcing status, and other relevant information through a data-driven sourcing tool</li><li>Report Purchasing progress to the project team and Purchasing Leadership</li><li>Facilitate teamwork across all stakeholders (R&amp;D, CM, SD, Q, Design,…) at early stage on VBS activities, aiming to create value through effective innovation with strategic suppliers across different categories</li><li>Participate in Make vs Buy analysis to optimize product and operation cost&nbsp;</li></ul>&nbsp;Requirements: <ul><li>English fluent speaker holding a bachelor’s degree, preferably in engineering and/or have specialties in project management</li><li>You have 5+ years of experience in relevant purchasing or project management roles open to travelling up to 25% of your working time.</li><li>You have the ability to execute strategic initiatives that drive performance and have experience leading complex projects</li><li>&nbsp;You have excellent written and verbal communication skills, positive &amp; proactive attitude with the ability to work with diverse individuals in cross-functional teams in a dynamic environment</li><li>You have worked with Cost Modeling, Data Mining and have possess advanced Excel skills with the ability to generate effective reports that manage large data sets.</li><li>You are capable of setting priorities, meeting deadlines with strong initiative and decision making, problem solving and analytical skills, with attention to details and accuracy</li><li>You are a doer with an exceptionally strong work ethic, high integrity, judgement and transparency and you inspire the same in others.&nbsp;</li></ul>

Responsibilities : <ul><li>Engage with Director and C-Level executives to understand business needs.</li><li>Assist in Design/Architecture of Cloud and hybrid cloud solutions.</li><li>Help Enterprises define IT and business processes that work well with cloud deployments.</li><li>Working with DevOps/Engineering teams to architect, design, migrate and debug application / infrastructure solutions on Cloud.</li><li>Wearing the hat of a Solutions Architect / Consultant based on the customer requirements.</li><li>Troubleshoot technical issues and drive issue escalation with Cloud Product Engineering teams.</li><li>Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.</li><li>Delivering hands-on classroom training and workshops to large customers.</li><li>Monthly Business Reviews and Quarterly Business Reviews providing business-related performance insights to C-Level executives and leadership teams of a customer.​</li></ul> General <ul><li>Participate in go-to-market (GTM) activities by working closely with global initiatives to customize documentation locally and preparing and delivering content and messaging</li><li>Act as a technical evangelist for marketing activities, including speaking/presenter engagements at conferences, conventions, user groups, webinars, etc.</li><li>Maintains a network in the market and identifies opportunities for our business growth</li><li>Maintain and acquire advanced level technical certification in assigned area and maintains professional and technical knowledge</li></ul> Sales Process <ul><li>Responsible for partnering with BDMs and local sales leadership to drive net new business opportunities within the existing territory account base as well as supporting customer acquisition activities as assigned</li><li>Partners and co-owns sales activities at a customer level with the field-based account manager</li><li>Prepares cost estimates for professional and managed services (deployment, migration, implementation, workshops, etc.)</li><li>Follows proper documentation process for assigned business opportunities</li><li>Follow the Future Data Center Business Operations, Planning and weekly forecast and cadence reviews followed by Monthly and Quarterly business reviews.</li></ul> Measurement and Improvement <ul><li>Identifies areas of improvement in Solution offerings and contributes to the execution of improvement roadmap together with several stakeholders.</li><li>Works closely with service delivery teams to ensure the profitability of service solution proposals</li><li>performance and success measured by sales closures and gross-profit performance of assigned opportunities/projects, geographies, customers or Customer Business Development Managers.</li><li>Maintain and acquire advanced level technical certification in assigned area and maintains professional and technical knowledge</li></ul> Requirements: Technical Skills - Future Data Center <ul><li>Microsoft and/or AWS Certified: Azure Solutions Expert (preferred) or AWS Certified Professional (preferred) or Associate</li><li>Service-oriented architectures</li><li>IaaS and PaaS reference architectures</li><li>Data availability concepts</li><li>Continuous Development / Continuous Integration / DevOps Architectures</li><li>Internet of Things</li><li>Artificial Intelligence / Machine Learning</li><li>SAP on AWS/Azure</li><li>Cloud Governance</li><li>High-performance computing</li><li>Serverless computing</li><li>The ability to hold workshops from 4 to 8 hours long on how best to start the Cloud Journey</li><li>Cloud Security Framework</li></ul>

Responsibilities:<div> </div><div><ul><li>Achieve and exceed revenue targets on a quarterly basis in a rapidly changing and highly competitive marketplace.</li><li>Focused on achievement of sales strategies and targets through targeting key clients in the Large Enterprise commercial sector, identifying key decision makers and leverage opportunities to promote and sell products and services.</li><li>Drive revenue generation and deliver significant value to clients through identifying opportunities within clients organizations, and gaining an in-depth understanding of client needs</li><li>Leads negotiations, coordinates complex decision-making process, and overcomes objections to capture new business opportunities</li><li>Effectively build and optimize long term, sustainable and profitable relationships with clients</li><li>Identify opportunities, present and sell products and services which are key for clients success</li><li>Keep abreast of competition, competitive issues and products</li><li>Provides training to customers and partners regarding software publisher contracts and optimal usage of agreements post-mortem. Facilitates all communications, order processing, and reporting of customer and partner transactions in territory</li><li>Evaluates software contract spend and utilization in a given organization.&#160; Must be able to optimize spending patterns, technology usage, and implementation strategies.&#160; High level of knowledge of internal organization workings, Information Technology trends.</li><li>Develops strong knowledge of leading industry trends such as electronic commerce, spend management, and technology initiatives by developing proactive professional relationships with software publisher representatives in assigned territory.</li><li>Be the field resource to customers and partners for leading industry volume license offerings from top publishers.</li><li>Submits accurate and timely forecasts that are aligned with assigned sales quotas.&#160; Forecast sales revenue on a monthly, quarterly and annual basis.</li><li>Provides leadership and licensing knowledge to customers, maintains appropriate presence in the software industry community.</li><li>Generates opportunities for meetings with key decision makers to drive sales process.</li></ul><div> </div></div><div>Requirements: </div><div> </div><div><ul type="disc"><li>Bachelor&#8217;s Degree from four year college or university preferred</li><li>Minimum 7 years professional sales experience in high-tech or service-related industry with preferred successful software sales / software licensing experience</li><li>Experience in Solution Selling with emphasis on strong account/territory management</li><li>Experienced selling into large enterprise customers </li><li>Demonstrated experience in selling enterprise software products/services/solutions is a strong advantage</li><li>Proven track record of consistently exceeding corporate objectives and quotas</li><li>Ability to build relationships and quickly develop trust with C-level executives</li><li>Highly motivated and results oriented</li><li>Strong presentation, communication, organization, multitasking, time management skills</li><li>Solid problem solving and consultative skills required</li><li>Ability to work in a fast-paced team sales environment with minimum supervision</li><li>Travel 60%</li><li>Proficient with Outlook, Word, Excel, and PowerPoint.</li></ul></div>

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