Delivery Operations Director

Responsibilities: Safety and Quality: <ul><li>Proactively drive outstanding performance in Safety and Quality in Delivery Operations.</li><li>Foster a culture of Safety and Quality throughout the organization.</li></ul> Customers: <ul><li>Establish and promote a service-minded culture and outside-in thinking in Delivery Operations.</li><li>Capture and feed the Voice of Customer throughout Delivery Operations.</li><li>Ensure customer-centricity in the development of delivery operations across all countries and Front Lines (FL) units.</li></ul> Leadership and People Development: <ul><li>Contribute to strategic planning and decision-making at the executive level.</li><li>Lead, evaluate, and develop the Area Operations team(s) to achieve budget, safety, quality, and customer satisfaction goals.</li><li>Identify and address competence development needs for Operations leadership, project management, and installation.</li></ul> Installation: <ul><li>Drive efficient, safe, and high-quality installation operations in line with company methods.</li><li>Ensure quality of tactical and strategic resource and capacity management practices to optimize resource utilization and capacity availability.</li></ul> Project Management: <ul><li>Ensure that company adds value to customers’ projects with seamless and reliable project delivery.</li><li>Drive and ensure the use of systematic methodologies to expand margin through value-add services and change order opportunities.</li><li>Drive profitable, reliable, and efficient project management practices in line with company methods.</li><li>Manage and develop required project management competences.</li></ul> Delivery Operations Management: <ul><li>Own the company Way Delivery Operating model in the Area.</li><li>Ensure solid cross-functional Sales &amp; Operations Planning.</li><li>Drive high-quality order book management (scheduling and revenue/cost forecasting).</li><li>Actively improve Sourcing &amp; Logistics performance with respective functions.</li><li>Drive good cooperation, alignment, and synchronization between ANZ region and relevant Supply Units.</li></ul> Business Performance: <ul><li>Set targets for Delivery Operations, follow business performance, and provide actionable feedback based on business metrics.</li><li>Identify gaps and improvement opportunities in sales volume, contribution margin (CMII), and costs, and drive actions to improve&nbsp;</li><li>business line performance.</li><li>Establish operating budgets and monitor customer service, safety, quality, and financial performance to identify development focus areas&nbsp;</li><li>and prioritize investments.</li><li>Ensure effective deployment and benefit realization of company Way and local initiatives.</li><li>Provide input and feedback about changes needed to company Way.</li></ul> Other Responsibilities <ul><li>May have the responsibility of Area Safety operations.</li><li>May have the responsibility of Area Quality &amp; Environment operations.</li></ul> Requirements: <ul><li>Approximately 15 years of experience, with at least 3 years in a senior leadership role such as Director, Senior Area Manager, or Area Director.</li><li>Strong understanding of the market and excellent capability in customer relationship management.</li><li>Experience in customer project management, portfolio management.</li></ul>

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Delivery Operations Director

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Delivery Operations Director

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WhiteCrow is on a mission to connect companies with the best talent across the globe.