Client Advisor/Senior Client Advisor - Sydney & Melbourne

Customer Service Specialist

Testing

Responsibilities: <ul><li>Develops store business through excellent clienteling and KPIs performance (conversion rate, cross selling, AVT, upselling, strategic zoning).</li><li>Offer and excellent level couture service at all times across all categories.</li><li>Mentors other client advisors on journey and KPI improvement and is a key teamplayer</li><li>Foster sales in partnership and OTO appointment routine.</li><li>Naturally integrates digital tools in selling and clienteling activities.</li></ul> Requirements: <ul><li>Has a proven selling and clienteling skills.</li><li>Has a collaborative mindset.</li><li>Has excellent communication and story telling skills.</li><li>Is able to sell all categories.</li><li>Strong product knowledge to support the team in product maintenance, replenishment, display.</li><li>Is a contributor to the correct operations of the store.&nbsp;</li></ul>

Responsibilities: <ul><li>Manage incoming customer orders, phone and email enquires relating to price, delivery and product selection.</li><li>Respond to customer technical enquiries with information provided from Hub TSE’s and/or Product Management.</li><li>Update key accounts with regular open order status reports.</li><li>Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.</li><li>Identify new business opportunities and engage with relevant team members to close opportunities.</li><li>Help clients identify additional needs from our product portfolio.</li><li>Review the Daily Booking Reports – Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.</li><li>Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.</li><li>Provide accurate information in a timely manner to Logistics, Stores and Production to enable despatch to meet customer request.</li><li>Complete paperwork interfacing with other Departments, - requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.</li><li>Attend the meetings chaired by the Supply Chain Manager &amp; Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.</li><li>Undertake other duties as required from time to time by the Sales Operations Manager</li><li>Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.</li><li>Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.</li><li>Follow all company internal procedures and policies.</li><li>At all times act in the best interest of both internal and external customers.</li><li>Support CSS other team members as required.</li><li>Ensure all relevant sales documentation is filed accurately to align with company CRD Order Management Policy.</li><li>Ensure customer returns (RMA’s) are managed from initial enquiry through to credit issue.</li><li>Ensure adequate notice of absence is provided to allow coverage of the role.</li></ul> Requirements: <ul><li>Secondary Education Level.</li><li>High proficiency with SAP Microsoft &amp; MRP applications</li><li>Ability to organise self and manage multiple tasks.</li><li>Previous Customer Service / Sales experience essential.</li><li>The ability to adapt to different types of customers</li><li>Manage high workload with quick accurate responses to customer inquiries</li><li>Be able to communicate confidently and effectively.</li><li>Work as part of a close Customer Service team to provide an Exceptional Customer Experience</li></ul>

<h2>About the job</h2> About Tabsquare TabSquare provides AI-powered technology solutions for the F&amp;B industry. Through TabSquares solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. TabSquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquares clients include well-known F&amp;B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry. For more information, visit <a href="http://www.tabsquare.ai/" rel="noopener noreferrer" target="_blank" style="color: var(--color-text);">http://www.tabsquare.ai</a> Responsibilities: <ul><li>Estimate, plan, prioritize and coordinate testing activities for the cross functional QA team.</li><li>Review requirements, specifications or design documents to provide timely and meaningful feedback</li><li>Create detailed, comprehensive, and well-structured documentations, test plans and test cases.</li><li>To perform system testing and end-user testing on our suite of solutions (end to end); comprising web-based applications, mobile apps on both Android and iOS platforms.</li><li>Track QA metrics, like defect densities and open defect counts and do updates on daily, weekly and monthly basis. </li><li>Design, develop and execute Automation Scripts using Katalon Studio / Selenium or similar tools.</li><li>Support and manage UAT, Sanity, Regression activities in multiple environments.</li><li>Monitor, debug and compare the system logs, error using Datadog in multiple environments.</li><li>Work closely with the stakeholders, engineering team and also the product team, to ensure the quality/stability of the software releases.</li><li>Research on new technologies or market trends, to be able to propose new solutions/features, recommendations or ideas to improve the software solution.</li><li>Adopts and improves all required QA Processes, SOP and Ground Rules as needed.</li><li>Perform other relevant duties as assigned by Head/Managers.</li></ul> The Employee, as per business needs, may be required to undertake any other such duties as may be assigned in line with the employee’s position, skills, and capabilities. Requirements: <ul><li>Bachelors degree in Computer Science / Application or related major.</li><li>Minimum 4-6 years of hands-on experience in Manual &amp; Automation Testing.</li><li>Excellent communication skills and a good command of English.</li><li>Self-motivated, detail-oriented, with strong analytical and problem solving skills. Able to work independently with minimum supervision.</li><li>Good understanding of the software development, testing &amp; bug life cycle process.</li><li>Strong technical experience and ability to automate tests using Java, JS or Python.</li><li>Technical experience with API’s, JSON, SQL, HTML and tools like Postman to check &amp; validate test results.</li><li>Technical experience with CI/CD tools like Jenkins, Gitlab and Load Test tools like Locust, JMeter.</li></ul> Tools / Technology: Selenium, Cucumber, Java, Rest Assured, Katalon, Appium, JMeter, Locust, TestRail, Datadog, PostMan, Sequel Pro, Slack, Atlassian.

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Client Advisor/Senior Client Advisor - Sydney & Melbourne

Customer Service Specialist

Testing

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3 australia Jobs found

Client Advisor/Senior Client Advisor - Sydney & Melbourne

Customer Service Specialist

Testing

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