Product Manager

Customer Experience Director

Finance Manager

Lead Workplace Services (VP2)

Equipment Maintenance Manager

Continuous Improvement Analyst III / Sr Lean Engineer

Senior PCB Component Engineer

Process Automation Engineer - Optical & Transceiver Products

Test Development Engineer/Leader

Regional Manager of Security Operations

Responsibilities : <ul><li>Engage executive and corporate users to understand needs, decision workflows and pain points.</li><li>Translate requirements into clear product definitions, user stories and acceptance criteria.</li><li>Run structured discovery and experimentation to validate value and feasibility before build commitments are made.</li><li>Identify opportunities to extend assigned products from task-level support to broader workflow automation, and contribute these to the product roadmap.&nbsp;</li><li>Own the end-to-end delivery of assigned AI products, including Rocket, from definition through to launch.</li><li>Ensure quality, usability and readiness criteria are met before release to a senior user base.&nbsp;</li><li>Own assigned products after launch, driving iterative improvement based on usage data and user feedback.</li><li>Define, track and report product KPIs covering adoption, usage, accuracy, satisfaction and time saved.</li><li>Register and maintain AI use cases for assigned products within the agreed portfolio management process.&nbsp;</li><li>Act as the day-to-day product interface for executive and corporate stakeholders.&nbsp;</li></ul> Requirements: <ul><li>3 – 6 years of experience in digital or AI product management, product ownership or equivalent delivery roles.&nbsp;</li><li>Bachelor’s degree in a quantitative field such as information technology, business, finance, engineering or mathematics.&nbsp;</li><li>Hands-on experience in product management across discovery, delivery and lifecycle.&nbsp;</li><li>Exposure to AI, automation or data-driven products.&nbsp;</li></ul>

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: <ul><li>Develop and oversee the company’s financial planning, budgeting, and forecasting processes.&nbsp;</li><li>Ensure alignment between financial plans and business objectives.&nbsp;</li><li>Drive scenario analysis and financial modeling to support strategic initiatives.&nbsp;</li><li>Conduct financial and operational analysis to assess company performance.</li><li>Provide insights into revenue, cost, profitability, and key financial metrics.&nbsp;</li><li>Prepare detailed reports and dashboards for senior leadership.&nbsp;</li><li>Partner with business leaders to identify growth opportunities and cost-saving measures.&nbsp;</li><li>Develop business cases for new investments, market expansions, and efficiency improvements.&nbsp;</li><li>Analyze risks and opportunities to enhance financial decision-making.&nbsp;</li><li>Implement best practices in financial planning and analysis (FP&amp;A).&nbsp;</li><li>Improve forecasting accuracy through automation and data analytics tools.&nbsp;</li><li>Drive continuous improvement in financial processes.&nbsp;</li><li>Collaborate with finance, operations, and commercial teams to align financial goals.&nbsp;</li><li>Present financial insights to executives, board members, and key stakeholders.&nbsp;</li><li>Work closely with external partners, auditors, and regulatory bodies when required.&nbsp;</li><li>Lead and mentor a team of financial analysts and planners.&nbsp;</li><li>Foster a culture of data-driven decision-making and financial discipline.&nbsp;</li></ul> Requirements: <ul><li>8+ years in financial planning &amp; analysis, budgeting, and strategy.&nbsp;</li><li>Strong knowledge of financial modeling, forecasting techniques, and data analytics.&nbsp;</li><li>Proficiency in ERP systems, financial planning software, and BI tools.&nbsp;</li><li>Need CPA OR CA</li></ul>

Responsibilities: Technical Leadership &amp; Ownership: <ul><li>Act as the technical lead for M365, Exchange, and workplace infrastructure services.</li><li>Provide guidance, mentoring, and knowledge sharing to L2/L3 engineers.</li><li>Own platform health, capacity planning, and continual service improvement initiatives.</li><li>Drive architectural decisions and best practices across collaboration, VDI, and endpoint environments.</li></ul> Platform Administration &amp; Support: <ul><li>Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Online).</li><li>Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experience.</li><li>Manage endpoint management solutions (e.g., device compliance, patching, security baselines).</li><li>Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analysis.</li></ul> Unified Communications &amp; Workplace Services: <ul><li>Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration features).</li><li>Collaborate with network and voice teams to resolve communication-related issues.</li><li>Ensure seamless user experience across collaboration and communication tools.</li></ul> Security &amp; Compliance: <ul><li>Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA solutions.</li><li>Ensure compliance with enterprise security policies, including endpoint and access controls.</li><li>Oversee secure access using IT Admin LAN and Production VDI environments for privileged operations.</li><li>Enforce governance and privileged access management processes.</li></ul> Automation &amp; Optimization: <ul><li>Use PowerShell scripting and automation tools to improve operational efficiency.</li><li>Identify opportunities for process automation and proactive monitoring.</li><li>Drive continuous improvement initiatives for system reliability and performance.</li></ul> Incident &amp; Service Management: <ul><li>Lead major incident management (MIM) calls for workplace services.</li><li>Perform advanced troubleshooting and triage of platform-related issues.</li><li>Work closely with the Workplace IT Service Desk for escalations and after-hours support.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with cross-functional teams including infrastructure, security, and applications.</li><li>Act as a point of escalation for business-critical incidents.</li><li>Provide reporting, insights, and recommendations to management.</li></ul> Requirements: <ul><li>Have 8–12 years of experience in M365, Exchange, and enterprise workplace infrastructure.</li><li>Strong expertise in:</li><li>Exchange (On-Prem / Hybrid / Online)</li><li>M365 collaboration ecosystem (Mandatory)</li><li>VMware Horizon (VDI) (Mandatory)&nbsp;</li><li>Endpoint management platforms</li><li>Unified Communications support</li><li>Hands-on experience with security and mobility tools (MDM, MFA, Trend Micro, etc.).</li><li>Strong scripting and automation skills (PowerShell preferred).</li><li>Proven experience in leading teams or acting as technical lead.</li><li>Excellent problem-solving, communication, and stakeholder management skills.</li></ul>

Responsibilities: <ul><li>Develop, plan and execute Autonomous Maintenance, Preventive, Predictive Maintenance and TPM programme to reduce equipment failures and maintenance costs.</li><li>Lead, manage, and develop the maintenance team, including engineers, supervisors, technicians and contractors. Supervise, train, and mentor team in technical skills, safety practices, and lean methodologies.</li><li>Develop skill matrices for engineers, supervisors, and technicians, establish training and shift mechanisms, organize major-failure emergency response, and strengthen autonomous maintenance and cross-functional collaboration.</li><li>Lead root cause analysis and troubleshooting of recurring machine issues, implementing long-term strategy for improvement opportunities.</li><li>Work with external contractors and vendors for specialised maintenance work, major repairs and machines performance improvement</li><li>Develop data-driven maintenance plans and optimize spare parts inventory based on usage trends and failure patterns.Monitor and analyse maintenance-related data to identify trends and opportunities for optimisation.</li><li>Implement and manage machine maintenance and repair procedures to improve maintenance efficiency</li><li>Analyze machine performance data, focusing on Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR), and Overall Equipment Effectiveness (OEE).</li><li>Ensure all maintenance activities comply with company safety standards and applicable regulations. Promote a strong safety culture and ensure compliance with permit-to-work and lockout/tagout procedures.</li><li>Prepare &amp; manage CAPEX, maintenance budgets and inventory control, including procurement of materials, spare parts stock levels and equipment</li><li>Maintain comprehensive maintenance records, equipment logs and documentation for compliance and future reference</li><li>Provide regular reports and performance dashboards to management, highlighting key insights and progress on improvement actions.</li><li>Any other duties as assigned by immediate superior from time to time.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering (Mechanical, Mechatronics, or related field).</li><li>At least 10 - 15 years of experience in maintenance management, with a proven track record in overseeing complex maintenance operations. &amp; 2-3 years of people management experience</li><li>Solid understanding of semiconductor and automated testing equipment’s, maintenance practices, and machine tool performance.</li><li>Strong leadership, communication, planning and troubleshooting capabilities.</li><li>Able to interpret PLC, engineering drawings, electrical diagrams and OEM technical documentation.</li><li>Must have hands-on Engineering and Maintenance experience in automation manufacturing</li></ul>

Responsibilities: Productivity <ul><li>Plan annual saving projects (Included of Digital Value Creation Projects) within related department through value stream. Cost saving tracking and measurable result deliver.</li></ul> Kaizen Event <ul><li>Drive financial savings by KAIZEN project implementation/coordination. Lead/facilitate Kaizen events toward cross functional team.</li></ul> Culture <ul><li>Promote CI culture by using LEAN tools (Included of Digital Factory) thought KAIZEN projects. To promote a strong operational excellence culture.</li></ul> Standardization <ul><li>Standardize CI value stream Transformation process through KAIZEN projects implementation and CIP program deployment standard work documentation.</li></ul> Digitalization <ul><li>Digital Factory related tools deployment and project coordination to ensure successful implementation</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering, Operations Management, Business Administration, or related fields.</li><li>3-5 years of experience in lean manufacturing, operational excellence, or continuous improvement.</li><li>Hands-on experience with TEOA, Lean, Six Sigma, or related methodologies.</li><li>Experience in digital transformation or factory automation is a plus.</li></ul>

Responsibilities: <ul><li>Partner with development engineers, commodity teams, and suppliers to create innovative PCB solutions.</li><li>Contribute to the development of PCB commodity strategy.</li><li>Participate in the supplier selection process. Assess and qualify PCB suppliers. Take part in technical and process audits of suppliers as needed.</li><li>Lead PCB failure analysis and drive containment, corrective actions, and risk assessment.</li><li>Work closely with manufacturing and engineering teams to resolve complex technical issues.</li><li>Collaborate with cross-functional teams across the organization. Effectively communicate complex technical concepts and solutions.</li></ul> Requirements: <ul><li>Possess Engineering/Chemistry/Material degree or equivalent, plus 10+ years PCB manufacturing experience.</li><li>Solid understanding and direct experience in PCB design specifications and requirements, qualification, manufacturing fabrication and test, coupled with familiarity of materials (laminates and resins) and reliability knowledge and experience.</li><li>Competency in failure analysis techniques such as FMEA, 8D/Corrective Action, Fishbone IFD, Cause and Effect Analysis, Design of Experiments (DOE), and risk assessment.</li><li>Experienced in managing supplier relationships and implementing corrective actions and rigorous quality control measures to ensure product standards and reliability are consistently met.</li></ul>

Responsibilities; <ul><li>Optical Coupling &amp; Production: Conduct daily optical coupling production work for various optical modules and provide on-site technical support.</li><li>Process Optimization: Improve coupling efficiency, product yield, and consistency while reducing production costs and defect rates.</li><li>Failure Analysis: Diagnose coupling-related defects—such as optical power loss, coupling offset, glue failures, and fiber displacement—and establish preventive measures.</li><li>NPI &amp; Validation: Partner with R&amp;D and quality teams to verify new products, materials, and processes, transitioning them into mass production.</li><li>Conduct data analysis and process monitoring to identify opportunities for further automation and continuous improvement.</li><li>Create and maintain documentation for automated processes, standard operating procedures, and training materials.</li><li>Ensure compliance with safety, quality, and industry standards in all automation activities.</li></ul> Requirements: <ul><li>Education: Bachelor’s degree or higher in Optics, Optoelectronics, Electronic Engineering, Mechanical Engineering, Physics, Materials, or a related field (some senior levels require 7+ years of specialized experience in optics or semiconductor packaging).</li><li>Technical Knowledge: Understanding of optical module working principles, optical path transmission, and fiber coupling mechanisms.</li><li>Hands-on Skills: Experience operating coupling equipment, performing fiber alignment adjustments, and calibrating optical power.</li><li>Product Familiarity: Working knowledge of high-speed optical modules such as SFP, QSFP, OSFP, and 400G/800G systems is preferred</li></ul>

Responsibilities: <ul><li>Collaborate with Product Design &amp; Engineering teams to apply Product Design &amp; Test Methodology.</li><li>Engage early in design to improve DFM/DFT requirements and provide timely feedback.</li><li>Develop manufacturing test strategies based on hardware, system, and diagnostics specifications.</li><li>Act as the technical POC for Contract Manufacturers, providing debug support and resolving product queries.</li><li>Deliver scalable, efficient test automation code aligned with guidelines.</li><li>Provide cross-BU and cross-product family support.</li></ul> Requirements: <ul><li>Bachelor’s/Graduate degree in Electronics or Computer Science Engineering.</li><li>5 + years of experience in hardware product design, validation, and test automation, with strong C/C++/Python programming skills.</li></ul>

Role Description: <ul><li>As a Regional Team Lead of Incident Response &amp; Security Operations, you will be a key member of our collaborative security team, working alongside other security professionals to protect our organization from sophisticated cyberattacks. In this "player-coach" role, you will act as the senior technical expert and operational guide for your region’s Security Operations Center (SOC) analysts.</li><li>You will be a hands-on practitioner, working alongside your team to hunt for threats, analyze alerts, and lead the technical response to security incidents.</li><li>The ideal candidate has a strong background in hands-on security analysis, a talent for mentoring others, and the composure to lead technical investigations under pressure. You will be the primary escalation point for the SOC, ensuring the teams work is effective, efficient, and continuously improving our ability to defend the organization.</li></ul> Responsibilities: Your main tasks: <ul><li>Incident Response: Assist with all major security incidents, coordinating global and regional efforts during security incidents and investigations.</li><li>Security Operations: Oversee regional operations of the Security Operations Center (SOC), ensuring timely and effective analysis of security alerts.</li><li>Identify areas of improvement through automation and new processes. Improve the development and tuning of detection rules, analytics, and correlation logic to improve alert fidelity. Lead threat response and proactive vulnerability/threat notifications.</li><li>Strategic Leadership: Contribute to the comprehensive enterprise information security strategy, roadmap, and architecture in alignment with business objectives.</li><li>Work with management to drive program and projects amongst your team.&nbsp;</li><li>Team Management &amp; Development: Lead, mentor, and manage a high-performing team of security analysts, fostering a culture of technical excellence, innovation, and continuous learning. Manage team schedules, conduct performance reviews, and guide career development for team members.</li><li>Documentation &amp; Knowledge Sharing: Develop and maintain comprehensive documentation, including system architecture diagrams, data flow diagrams, log source configurations, alert rationale, and incident response procedures. Mentor and provide technical guidance to junior security analysts.</li><li>Collaboration &amp; Communication: Effectively communicate technical concepts to both technical and non-technical audiences. Interface with other IT teams (network, systems, application development, etc.) to ensure security is integrated throughout the infrastructure.</li><li>Strategic Planning &amp; Budgeting: Collaborate with leadership on strategic planning, budget forecasting, and resource allocation.</li></ul> Requirements: Required Qualifications: <ul><li>Bachelors degree in Computer Science, Information Security, or a related field, or equivalent practical experience.</li><li>Minimum of 5-7 years of experience in information security, with a strong focus on security.</li><li>Significant experience with at least one enterprise-grade SIEM platform (e.g., Devo, Splunk, QRadar, Sentinel, ArcSight).</li><li>Experience with scripting languages (e.g., Python, PowerShell, Regular Expressions) for automation and data manipulation.</li><li>Familiarity with various operating systems (Windows, Linux, macOS) and cloud platforms (AWS, Azure, GCP).</li><li>Knowledge of common security frameworks and standards (e.g., NIST, MITRE ATT&amp;CK, CIS).</li></ul> Preferred Qualifications: <ul><li>Experience with Devo, Devo SOAR, and/or LogicHub</li><li>Advanced programming/coding in one or more languages (C#, Python, etc).</li><li>Understanding of security concepts, including network security, endpoint security, intrusion detection/prevention systems (IDS/IPS), firewalls, and vulnerability management.</li><li>Manufacturing and/or engineering industry experience.</li><li>Experience working in a large global organization.</li></ul>

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104 automation Jobs found

Product Manager

Customer Experience Director

Finance Manager

Lead Workplace Services (VP2)

Equipment Maintenance Manager

Continuous Improvement Analyst III / Sr Lean Engineer

Senior PCB Component Engineer

Process Automation Engineer - Optical & Transceiver Products

Test Development Engineer/Leader

Regional Manager of Security Operations

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104 automation Jobs found

Product Manager

Customer Experience Director

Finance Manager

Lead Workplace Services (VP2)

Equipment Maintenance Manager

Continuous Improvement Analyst III / Sr Lean Engineer

Senior PCB Component Engineer

Process Automation Engineer - Optical & Transceiver Products

Test Development Engineer/Leader

Regional Manager of Security Operations

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.