Technical Software and Business Architect

Internal Systems Lead

AI Lead

Digital Planning & Governance Manager

Digital Architect

Operations Support

Decoupling Architect

Testing QA

Customer Experience Manager

Copywriting Specialist

Role Description: <ul><li>We are seeking a highly experienced Technical Software and Business Architect with over 10 years of expertise in airline solutions, specifically with the Amadeus Altéa product suite and Amadeus development processes.</li><li>The ideal candidate will have a deep understanding of the airline industrys technical and business requirements and will be responsible for designing, developing, and implementing robust solutions that align with our clients business goals.</li></ul> Responsibilities: Solution Design and Architecture: <ul><li>Design and architect comprehensive software solutions using/interfacing to the Amadeus Altéa product suite.</li><li>Develop and model solutions that meet both technical and business requirements.</li><li>Ensure solutions are scalable, secure, and aligned with industry best practices.</li></ul> Technical Leadership: <ul><li>Lead technical teams in the development and implementation of industry solutions within passenger and operations related business areas</li><li>Provide technical guidance and mentorship to junior architects and developers.</li><li>Oversee the integration of new technologies and tools into existing systems.</li></ul> Business Analysis and Strategy: <ul><li>Collaborate with business stakeholders to understand their needs and translate them into technical requirements.</li><li>Develop business cases and value propositions for new solutions and enhancements.</li><li>Conduct benchmarking and competitive analysis to ensure solutions are best-in-class.</li></ul> Project Management: <ul><li>Manage project timelines, resources, and budgets to ensure successful delivery of solutions.</li><li>Coordinate with cross-functional teams to ensure alignment and integration of solutions.</li><li>Monitor project progress and address any issues or risks that arise.</li></ul> Quality Assurance: <ul><li>Implement and oversee testing strategies to ensure high-quality software delivery.</li><li>Utilize automation tools to streamline testing processes and improve efficiency.</li><li>Ensure compliance with industry standards and regulations.</li></ul> Requirements: <ul><li>Bachelors or Masters degree in Computer Science, Information Technology, or a related field.</li><li>10+ years of experience in software architecture and development within the airline industry.</li><li>Extensive experience with the Amadeus Altéa product suite and Amadeus development processes.</li><li>Strong understanding of airline operations, reservations, inventory, and departure control systems.</li><li>Proven track record of designing and implementing large-scale, complex software solutions.</li><li>Excellent problem-solving skills and the ability to think strategically.</li><li>Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.</li><li>Experience with agile development methodologies and project management tools.</li></ul> Preferred Skills: <ul><li>Experience with cloud computing platforms and services.</li><li>Knowledge of data analytics and business intelligence tools.</li><li>Familiarity with regulatory requirements and compliance in the airline industry.</li><li>Certifications in relevant technologies and methodologies.</li></ul>

Responsibilities: Developer Experience: <ul><li>Lead initiatives to improve the overall developer experience, including tools, workflows, and working environment.</li><li>Implement best practices for software development processes, ensuring efficiency and high-quality outputs.</li><li>Collect and analyze feedback from developers to continuously refine their work environment and tools.</li></ul> Internal Systems Optimization: <ul><li>Oversee the design, implementation, and management of internal systems that support development, including CI/CD pipelines, version control systems, and collaboration tools. Ensure internal systems are reliable, scalable, and meet the evolving needs of the development teams.</li><li>Work with IT and operations teams to integrate and maintain internal systems with existing infrastructure.</li><li>Evaluate and optimize current productivity tools and technologies used by the IT team, including collaboration platforms, project management tools, and communication systems. Lead the implementation and integration of new productivity tools and technologies to streamline workflows and improve efficiency.</li><li>Develop and enforce best practices for tool usage, documentation, and project management.</li></ul> Change Management and Training: <ul><li>Drive change management initiatives to ensure smooth adoption of new tools, processes, and methodologies.</li><li>Create and deliver training programs and resources to educate the IT team on productivity tools and best practices.</li><li>Gather feedback from IT team members and address any challenges related to new tools or processes.</li></ul> Collaboration and Communication Improvement: <ul><li>Enhance collaboration and communication within the IT team and across departments by implementing effective strategies and tools.</li><li>Facilitate regular meetings, workshops, and forums to encourage knowledge sharing and collaboration.</li></ul> Performance Monitoring and Reporting: <ul><li>Monitor productivity metrics and provide regular reports to senior management on the effectiveness of productivity initiatives.</li><li>Analyze productivity data to identify trends, issues, and opportunities for further improvement.</li></ul> Innovation and Continuous Improvement: <ul><li>Stay informed &amp; updated about industry trends and advancements in developer tools, internal systems, and COTS solutions, applying this knowledge to drive continuous improvement.</li><li>Foster a culture of continuous improvement within the IT team, encouraging innovative approaches to problem-solving and process optimization.</li></ul> Strategic Leadership: <ul><li>Develop and execute a strategy for improving developer experience, internal systems, and COTS implementations, aligned with the company’s technology and business objectives. Develop and implement strategies to enhance workplace productivity for the IT team, focusing on tools, processes, and best practices.</li><li>Identify key productivity metrics and develop initiatives to improve these metrics in alignment with the bank’s objectives.</li><li>Act as a liaison between IT teams and other departments to ensure alignment and address challenges related to developer productivity and internal systems.</li><li>Assess and recommend productivity tools and technologies that align with the companys goals and improve operational efficiency.</li><li>Create and maintain documentation and training materials to support the effective use of internal systems, tools, and COTS solutions.</li></ul> Team Leadership and Collaboration: <ul><li>Lead and mentor a team of professionals focused on developer experience, internal systems, and COTS solutions.</li><li>Foster a collaborative environment within the team and with other departments, promoting knowledge sharing and best practices.</li><li>Manage relationships with external vendors and service providers related to development tools, internal systems, and COTS solutions.</li></ul> Personal Attributes: <ul><li>Strategic thinker with a passion for enhancing developer productivity, internal systems efficiency, and effective COTS implementation.</li><li>Proactive and results-driven, with a focus on delivering impactful solutions.</li><li>Ability to navigate complex environments and manage multiple priorities effectively.</li></ul> Requirements: <ul><li>Education Qualification: Graduation: Bachelor of Engineering (BE) or Bachelor of Technology (B Tech) Post-graduation: Master’s degree in engineering Experience: 15+ years of relevant experience</li></ul>

Responsibilities: AI Solution Development:&nbsp; <ul><li>Ability to translate business problems to AI problem statement, Ability to evaluate the need of AI &amp; optimal use of AI. Design and develop Gen AI applications and AI algorithms to address complex challenges across various domains.</li></ul> Data Analysis and Interpretation:&nbsp; <ul><li>Analyze large datasets to derive actionable insights and make data-driven decisions.</li></ul> Model Training and Optimization:&nbsp; <ul><li>Finetune LLM Models with custom data, continuously improve model performance through rigorous training and optimization processes.</li></ul> Collaborative Problem-Solving:&nbsp; <ul><li>Work closely with cross-functional teams to solve pressing challenges and enhance product capabilities.</li></ul> Strategic AI Implementation:&nbsp; <ul><li>Architect and scale AI solutions across the organization, ensuring alignment with business objectives.</li></ul> Leadership and Team Development:&nbsp; <ul><li>Mentor and lead a team of AI professionals, fostering a culture of innovation and continuous learning.</li></ul> Requirements: Educational Background:&nbsp; <ul><li>Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, or a closely related field.</li></ul> Technical Proficiency:&nbsp; <ul><li>Strong experience in programming languages like Python, Java, or C++ and familiarity with AI frameworks such as TensorFlow or PyTorch.</li></ul> Experience:&nbsp; <ul><li>At least 8-10 years of relevant experience in developing and implementing AI solutions.</li></ul> Analytical Skills:&nbsp; <ul><li>Proficient in using advanced data analytics tools and techniques to interpret complex datasets.</li></ul> Problem-Solving Abilities:&nbsp; <ul><li>Excellent problem-solving skills to devise innovative solutions and optimize AI algorithms.</li><li>&nbsp;Advanced Degree: Masters degree in a relevant field.</li><li>Specialized Knowledge: Deep understanding in NLP techniques, supervised and unsupervised machine learning, statistical modeling, and predictive analytics.</li><li>Industry Experience: Prior experience in the airline industry, particularly in roles focused on customer experience or digital transformation.</li><li>Cloud Experience: Experience with cloud platforms such as AWS, Azure, or GCP, preferably Azure.</li><li>LLM Application Integration: Previous work experience or personal experience in integrating LLMs into production applications or building LLM powered applications using LangChain or other frameworks.</li><li>Leadership Experience: Proven track record of successfully leading AI projects and teams, ability to work across teams – cross functional , knowledge of agile delivery</li><li>Continuous Learning: Commitment to staying updated with the latest advancements in AI and machine learning."</li></ul>

Responsibilities: Digital Strategy Development:&nbsp; <ul><li>Develop and implement digital strategies to align with the organizations overall objectives.&nbsp;</li><li>Ensure integration of digital plans across various departments.</li></ul>&nbsp;Governance and Compliance:&nbsp; <ul><li>Establish and maintain governance frameworks to ensure compliance with digital policies and regulations.&nbsp;</li><li>Monitor and report on compliance and risk management related to digital initiatives.</li></ul>&nbsp; Project Management:&nbsp; <ul><li>Oversee digital projects from conception to completion, ensuring timely delivery within budget.&nbsp;</li><li>Coordinate with cross-functional teams to ensure seamless execution of digital plans.</li></ul>&nbsp;Data Management and Analytics:&nbsp; <ul><li>Develop and implement data governance policies.&nbsp;</li><li>Utilize data analytics to inform decision-making and optimize digital performance.</li></ul>&nbsp;Stakeholder Management:&nbsp; <ul><li>Engage with key stakeholders to gather requirements and ensure their needs are met.&nbsp;</li><li>Communicate digital plans and progress to senior management and other stakeholders.</li></ul>&nbsp;Continuous Improvement:&nbsp; <ul><li>Stay updated with the latest digital trends and technologies.&nbsp;</li><li>Implement continuous improvement processes to enhance digital capabilities.&nbsp;</li><li>Responsible for developing and maintaining a quarterly and annual plan for the Digital organisation.&nbsp;</li><li>Aligning with business and our delivery partners, managing the budget and support the management of our strategic partner contracts.&nbsp;</li></ul> Requirements: <ul><li>Proven experience in digital planning, governance, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Leadership and team management capabilities.</li><li>Experience managing digital projects and working with cross-functional teams.</li></ul>

Responsibilities: <ul><li>Tactical problem solving and strategic planning of the Digital infrastructure through platform technology roadmaps</li><li>You may be asked to lead or manage a small team of infrastructure architects</li><li>Clear problem and requirement identification ties to business case/value definition</li><li>Design, construct, test and implement process and technology services and systems while adhering to established standards and architecture via leading established methodologies including Agile and Waterfall</li><li>Ensure appropriate documentation is developed in support of value realization</li><li>Plans tasks and estimates the required research and volume of activities to complete work</li><li>Researches issues, develops recommendations and actively participates on project teams to develop solutions to business problems related to a broad range of business and product issues</li><li>Responsible for creating and reviewing Application Architecture for Digital Applications and provide technical leadership in the evaluation of Digital solutions to satisfy business and technical requirements</li><li>Support Solution Architects in development of solution architectures that touches Digital solutions including evaluation, selection and integration of necessary technical components</li><li>Collaborate with Delivery Manager and is able to oversee the entire project life cycle</li></ul> Requirements: <ul><li>Qualifications for a job description may include education, certification, and experience.</li><li>List any licenses or certifications required by the position: TOGAF, ITIL, CPE, AWS, ACE, MCSE, ECM, AIIM, SSL, GCP</li><li>Typically a job would require a certain level of education.</li><li>Employers hiring for the digital architect job most commonly would prefer for their future employee to have a relevant degree such as Bachelors and Masters Degree in Computer Science, Engineering, Technical, Information Technology, Education, Business, Technology, Information Systems, Software Engineering, Mathematics</li></ul>

Responsibilities: <ul><li>They will be responsible for measuring the performance and satisfaction of our customers and users, using various tools and methods such as surveys, feedback, analytics, and social media and configure the experience tracking toolset.</li><li>Identify and resolve any key issues or complaints that may arise.</li><li>Addressing and resolving operational issues or disruptions promptly to minimize impact on the business</li><li>Ensuring that operational systems and tools are functioning properly, including performing routine maintenance and updates.</li><li>Maintaining accurate records and documentation related to operations processes, procedures, and changes</li></ul> Requirements: <ul><li>The ideal candidate should have a degree in marketing, business, or a related field, and have experience in customer service, customer experience, and data analysis</li><li>Excellent interpersonal and communication skills and be able to use various tools and platforms such as Google Analytics, Hotjar, observability and campaign tracking tools.</li></ul>

Responsibilities: <ul><li>Experience &amp; knowledge with Digital commerce, Hyper personalization, connected experience and able to articulate new systems around the theme.</li><li>Able to understand the downstream business process which stitches the technology and platforms for a new age Airline solution</li><li>Completely understands concept of Cloud Native, on ground journey to cloud success deliveries carried out, Scaled Enterprise Integrations done for larger transformation and consolidation systems for multiple organizations</li><li>Experience in orchestrating the solution shape up of large-scale processing and business services projects</li><li>Create business arch models that reflect client strategies and goals to cover the entire digital transformation journeys in IT landscape</li><li>Find ways in which to improve client IT departments functions to support client future goals mainly for all the digital platform landscape covering, Interactive, Mobility, Integrations Cloud systems</li><li>Deliver Technical Specifications end to end.</li><li>Design custom development solution that meet customer requirements</li><li>Progress through full development lifecycle for custom solution</li><li>Strong collaboration with team software engineer consultants onshore &amp; offshore</li><li>Deploy new solutions to production environments</li><li>Innovate on new ideas to solve customer needs &amp; assist to market internally new solutions</li><li>Provide project estimates and timelines to drive new business</li></ul> Requirements: <ul><li>Experience &amp; knowledge with Azure Cloud platforms. Strong Cloud Native knowledge</li><li>Good understanding of Amadeus reservation, ticketing, payment and loyalty solutions</li><li>Able to explore Amadeus core capabilities and enhance via orchestration with 3rd party partner services</li><li>Good experience in working with Payment aggregators</li><li>Experience &amp; knowledge with Web Analytics or Digital Marketing, Deep Understanding is must</li><li>Experience &amp; knowledge with FED frameworks like Angular, Native mobile mainly from Design aspects</li><li>Experience &amp; knowledge with Digital Integration / API Middleware platforms. Strong in Integration Architecture concepts</li><li>Experience &amp; knowledge with GenAI, ML/AI. Good to have knowledge</li><li>Experience &amp; knowledge with Customer Data Platform (CDP). Any tool knowledge</li><li>Experience as an enterprise technical or engineer consultant</li></ul>

The Role: <ul><li>Responsible for testing applications to meet business process and application requirements. Your typical day will involve working on functional test planning and ensuring the quality of the application.</li></ul> Responsibilities: <ul><li>Develop and execute functional test plans for applications to ensure the quality of the application.</li><li>Collaborate with cross-functional teams to test applications to meet business process and application requirements.</li><li>Identify and troubleshoot application issues, working with the development team to resolve them.</li><li>Ensure the application meets the required standards.</li></ul> Requirements: <ul><li>Min 3 years of Experience in functional test planning.</li><li>Experience in software development and programming languages such as Java or Python</li><li>Strong understanding of software development life cycle (SDLC) and Agile methodologies.</li><li>Experience with Azure DevOps tool for managing tests and bugs.</li></ul>

Responsibilities: <ul><li>Responsible for setting the strategy and operating a world class Command Center for our customers experience across all digital channels.</li><li>Manage a team of initially 4 operations specialists.\</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels</li><li>Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience</li><li>Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders</li></ul> Requirements: <ul><li>Experience in working for large organizations and handling complex projects</li><li>For measuring the performance and satisfaction of our customers and users, using various tools and methods such as surveys, feedback, analytics, and social media and configure the experience tracking toolset</li><li>A minimum of a Bachelor’s degree in business administration, marketing, business management, communications, or a related field is beneficial but not required (a Master’s degree is preferred)</li><li>Certifications in customer experience management, such as Certified Customer Experience Professional (CCXP), are advantageous to show a commitment to the field and continuous learning</li></ul>

Responsibilities:Content Strategy and Planning:Develop and implement a content strategy that aligns with Saudia’s business goals and user needs.Conduct content audits and gap analyses to identify areas for improvement.Create detailed user personas and content maps to guide content creation.Content Creation and Optimization:Write clear, concise, and engaging content for the website and app in both Arabic and English.Create and manage multimedia content, including images, videos, and infographics.Develop interactive tools and features to enhance user engagement.Optimize content for search engines (SEO) and ensure it meets accessibility standards.Content Management:Collaborate with the Content Management System team (CMS) to manage and update content efficiently.Ensure consistency in tone, style, and terminology across all content.Implement best practices for content maintenance, including regular reviews and updates.User Experience and Design:Collaborate with UX/UI designers to create user-friendly designs and layouts.Collaborate with UX/UI designers to develop wireframes, prototypes, and visual designs to test and refine the user experience.Ensure all content is accessible and adheres to WCAG guidelines.Testing and Validation:Conduct rigorous testing of content in lower environments before going live.Collaborate with QA teams to identify and fix issues.Validate that all content meets quality, accessibility, and performance standards before production deployment.Analytics and Continuous Improvement:Use tools like Google Analytics to monitor content performance and user behavior.Collect and analyze user feedback to identify areas for improvement.Regularly review and update content based on data insights and user feedback.Requirements:5+ years of experience in content design, digital marketing, or a similar role.Strong writing and editing skills with a focus on web content.Experience with SEO, UX/UI design, and content management systems.Proficiency in analytics tools (e.g., Google Analytics) and accessibility standards (e.g., WCAG).Bilingual in Arabic and English.

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15 aviation Jobs found

Technical Software and Business Architect

Internal Systems Lead

AI Lead

Digital Planning & Governance Manager

Digital Architect

Operations Support

Decoupling Architect

Testing QA

Customer Experience Manager

Copywriting Specialist

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Skills

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15 aviation Jobs found

Technical Software and Business Architect

Internal Systems Lead

AI Lead

Digital Planning & Governance Manager

Digital Architect

Operations Support

Decoupling Architect

Testing QA

Customer Experience Manager

Copywriting Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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JOBS BY SKILLS

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WhiteCrow is on a mission to connect companies with the best talent across the globe.