Customer Experience Director

Regional Manager

Product Manager, Women’s Health BU

Channel Sales Manager

AVP Investment Finance

AVP, Index Operations

Assistant Vice President (AVP) – Production Support

Glamping Manager Operations

AVP/VP, Software Engineer, Technology Group

Manager - Marketing - Retail

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Role Overview:&nbsp; <ul><li>The Regional Sales Manager will be responsible for driving business development to achieve the sales objectives across the assigned countries in the region through effective distributor network, user demand generation. </li><li>The role includes building and developing a high-performing local team and ensuring operational excellence to meet business objectives.</li></ul> Responsibilities:&nbsp; Sales Management, Business Development to drive differential growth:&nbsp; <ul><li>Achieve overall regional sales targets while ensuring growth of focused products and implementing initiatives to gain market share.</li></ul>&nbsp;Drive Business Development to generate demand from users: <ul><li>Co-create and execute plans for business development initiatives through demand generation modules for key products.</li><li>Driving Field Marketing and User connect through laid down modules- ensuring consistency and reviewing for impact.</li></ul>&nbsp;Competition Fighting &amp; Counteraction: <ul><li>Assess competition in our key categories and implementing strategies to counter them with requisite plans</li></ul>&nbsp;Pricing Management &amp; Margin Delivery: <ul><li>Achieve targeted margin for focused products through mix improvement and implementing requisite pricing actions</li></ul>&nbsp;Distributor/Importer Management: <ul><li>Develop suitable distributors for business delivery and manage relationships while conducting appropriate performance reviews.</li></ul>&nbsp;Drive Commercial Hygiene: <ul><li>Manage receivables to ensure timely collections while minimizing financial exposure through appropriate payment terms.</li></ul>&nbsp;People Management: <ul><li>Recruit the right talent for identified roles.</li><li>Provide training, development &amp; conduct high quality of review based on the set business objectives&nbsp;</li></ul> Requirements: Qualifications &amp; Experience:&nbsp; <ul><li>Education: Bachelor’s degree in business, MBA Preferred.</li><li>Experience: 10-12 years in Sales &amp; business development roles, including 3-4 years in regional management.</li><li>Languages: English</li></ul>&nbsp;Required Skillsets:&nbsp; <ul><li>Can Do Will Do and Drive Initiatives independently with a set of team members.</li><li>Strong Commercial &amp; Analytical</li><li>Entrepreneurial mindset with ability to spot opportunities and convert them to Business Initiatives.</li><li>Ability to lead teams &amp; set higher benchmarks</li></ul>&nbsp;

Responsibilities: <ul><li>Write and run the yearly brand plan for each product in the portfolio.</li><li>Set the position, target doctors and key messages. Check them against what you hear in the field.</li><li>Plan and run launches, campaigns, doctor meetings and education events.</li><li>Build and keep good relations with key opinion leaders and top O&amp;G specialists.</li><li>Work with the sales team on targets, call plans and tools. Join field visits and listen to customers.</li><li>Track sales, share and campaign results each month. Report what is working, what is not and what to do next.</li><li>Study the market and competitors. Suggest new products and ways to grow.</li><li>Plan forecasts and stock with Supply Chain and our distributors.</li><li>Work with Medical Affairs and Regulatory so all material is accurate and approved.</li><li>Manage the brand budget and spend it where it counts.</li><li>Work closely with the Sales and Marketing Manager in Singapore and with the Junior Marketer. Coach the Junior Marketer on the work for your BU, and share ideas and materials across both markets.</li></ul> Requirements: <ul><li>Degree in Pharmacy, Life Sciences, Business or a related field.</li><li>At least 3 years in pharma product management, marketing, or sales with strong product exposure.</li><li>Knowledge of the Malaysia market. Experience in women’s health, O&amp;G or fertility is a strong plus.</li><li>Experience with brand plans and product launches.</li><li>Good with numbers. Able to read sales data and make clear recommendations.</li><li>Clear communication and presentation skills. Good at working with sales, medical and distributor teams.</li><li>Well organised, self-driven and comfortable in a lean team.</li><li>Fluent English. Bahasa Malaysia is an advantage.</li></ul>

Responsibilities: <ul><li>Develop and execute channel sales plans aligned with business objectives.</li><li>Build and maintain strong relationships with distributors and channel partners.</li><li>Establish joint business plans, performance targets, and growth initiatives with assigned partners.</li><li>Drive demand creation across data center, AI infrastructure, cloud, networking, telecom, and edge applications.</li><li>Identify new customers, applications, and competitive-conversion opportunities.</li><li>Build and manage a qualified opportunity pipeline from identification through design-in, design-win, and revenue conversion.</li><li>Conduct regular business reviews covering sales, pipeline, inventory, training, and program execution.</li><li>Support product launches, customer events, technical workshops, and partner training.</li><li>Gather market, customer, channel, and competitive insights to support business decisions.</li><li>Coordinate cross-functional resources to resolve commercial, technical, supply, and customer issues.</li><li>Maintain accurate opportunity, forecast, and customer information in applicable business systems.</li><li>Ensure channel activities comply with company policies and commercial requirements.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering, business, marketing, or a related field.</li><li>Relevant experience in channel sales, distribution sales, account management, or business development.</li><li>Experience managing distributors, resellers, or other channel partners.</li><li>Demonstrated ability to develop sales plans and deliver measurable business growth.</li><li>Strong commercial, negotiation, analytical, and relationship-management skills.</li><li>Experience with CRM, pipeline management, forecasting, and business reporting.</li><li>Strong written and verbal communication skills.</li><li>Ability to collaborate effectively in a global, matrixed organization.</li><li>Willingness to travel according to business requirements.</li></ul>

Responsibilities: <ul><li>Collaborate with deal teams and relevant stakeholders to assess valuation and operational considerations; coordinate financial due diligence throughout the acquisition and divestment process.</li><li>Provide financial and operational input on holding structures and funding mechanisms; assess accounting and valuation impacts and execute implementation.</li><li>Manage various work streams with internal stakeholders and external advisors during investment / divestment process.</li><li>Prepares and reviews market valuation for private investments within corporate policies.</li><li>Partner with operation team to fulfill all operating requirements, i.e. liaising with banks on funding guidelines.</li><li>Reviews financial controls for asset operations while liaising with external auditors.</li><li>Oversee the organization and maintenance of the investment holding platform, including corporate secretarial and financial reporting.</li></ul> Requirements: <ul><li>Bachelor’s degree in finance, Accountancy or equivalent, ideally with CPA qualification.</li><li>6–8 years of relevant working experience, ideally gained at a Big 4 firm supporting direct private markets transactions or at an asset manager.</li><li>Prior exposure to real estate transactions would be an advantage.</li><li>A driven self-starter with strong initiative; hands-on and adept at managing multiple tasks. Confident in engaging with various stakeholders and capable of working independently to achieve results.</li><li>Proficient in Microsoft Office applications and have practical working experience with accounting software systems.</li></ul>

Responsibilities: Index Operations: <ul><li>Manage Daily Operations: Run the daily operations of the index platform, ensuring timely and accurate calculation and publication of index values.</li><li>Quality Control: Implement and maintain rigorous quality control processes to ensure the integrity and accuracy of index data and core index methodology checks.</li><li>Data Management: Ensure the accuracy and completeness of data used for index calculations, including prices, market capitalization, and other relevant metrics.</li><li>Issue Resolution: Address and resolve any operational issues or discrepancies related to index calculations, index methodology and publications.</li></ul> Solutioning and Innovation: <ul><li>Platform Enhancement: Identify opportunities for improving the index platform, including automation, scalability, and efficiency enhancements.</li><li>Technology Integration: Collaborate with IT and technology teams to implement new tools and technologies that enhance index operations.</li><li>Process Improvement: Develop and implement process improvements to streamline index operations and reduce operational risk.</li><li>Project Management: Lead and manage projects related to index platform enhancements, ensuring timely delivery and alignment with business objectives.</li></ul> Stakeholder Management: <ul><li>Client Support: Provide support to stakeholders regarding index-related inquiries and issues.</li><li>Collaboration: Work closely with other departments, including data and rebalancing, to ensure alignment and support for index operations.</li><li>Strong interpersonal, communication and stakeholder management skills to work as the central interface of multiple functions, balancing the priorities of various teams, and managing the constructive tension between investment department business priorities and central governance and enterprise requirements.</li></ul> Governance: <ul><li>Governance: Establish and maintain governance frameworks for index operations, including policies, procedures, and controls.</li></ul> Requirements: <ul><li>Degree holder with at least 5 years of working experience in index management.</li><li>Possess good knowledge of financial instruments and markets. An additional qualification like CFA will be considered favourably.</li><li>Passion for data and process-oriented analysis with strong analytic and business diagnostic skills</li><li>Strong learning agility with the ability to “connect the dots”.</li><li>Good grasp of process design, operational problem solving, governance workflows, with an eye for streamlining and efficiency.</li></ul>

Responsibilities: <ul><li>Technical Excellence: Lead complex incident resolution and root cause analysis (RCA) by performing deep-dive troubleshooting directly within application code.</li><li>System Stability: Proactively monitor production environments, identify potential bottlenecks, and implement automated solutions to enhance system reliability.</li><li>Technical Execution: Leverage hands-on expertise in one or more of the following: Bash, SQL, REST APIs, or Python to script automation and analyze system logs/queries.</li><li>Stakeholder Management: Serve as a primary point of contact for technical and business stakeholders during critical incidents, providing clear, concise, and timely updates.</li><li>Leadership &amp; Mindset: Champion a proactive culture of service improvement, documentation, and knowledge sharing across the global support team.</li><li>Collaborative Expansion: Work closely with the engineering, infrastructure, and DevOps teams to bridge the gap between development and operations.</li></ul> Requirements: <ul><li>Minimum 5 years of professional experience in IT, with at least 2 years specifically in application support, system administration, or a highly related technical field.</li><li>Demonstrated ability to perform production troubleshooting at the code/scripting level.</li><li>Education: Bachelor’s degree in computer science, Information Technology, or equivalent practical experience.</li><li>Technical Proficiency: Strong hands-on proficiency with Bash, SQL, REST APIs, or Python.</li></ul>

﻿Responsibilities: <ul><li>Resort Operations – Oversee daily resort operations and ensure smooth and efficient service delivery.</li><li>Guest Experience – Maintain high guest satisfaction and promptly address guest concerns and service recovery.</li><li>Front Office &amp; Guest Services – Oversee reservations, check-in/out, guest relations, room allocation, billing, and buggy/guest transportation services.</li><li>Team Management – Lead, coach, and develop operational teams while ensuring appropriate staffing and performance.</li><li>Operational Readiness – Ensure villas, facilities, activities, and guest areas are fully prepared and maintained to operational standards.</li><li>SOP &amp; Compliance – Ensure all operations follow company SOPs, safety requirements, and applicable regulatory standards.</li><li>Cross-Department Coordination – Work closely with Housekeeping, Engineering/FM, F&amp;B, Entertainment, Security, HR, Finance, and Revenue teams.</li><li>Cost &amp; Resource Management – Monitor operational costs, manpower, resources, and productivity to support budget and business objectives.</li><li>Revenue Support – Coordinate with Revenue and Sales &amp; Marketing teams to support occupancy, room revenue, promotions, and commercial opportunities.</li><li>Continuous Improvement – Identify operational gaps and implement improvements to enhance efficiency, service quality, and the overall guest experience.</li></ul> Requirements: <ul><li>Bachelor’s degree or Diploma in Hospitality Management or related field</li><li>Minimum 2 years of experience in Room division&nbsp;</li><li>Proficiency in Opera PMS, cloud, SynXis, and Channel Manager systems is an advantage.</li><li>Strong analytical, organizational, and reporting skills.</li><li>Excellent communication skills in English; additional languages are a plus.</li><li>Ability to multitask, prioritize, and work under</li><li>pressure in a fast-paced environment.</li><li>Strong customer service orientation.</li><li>Proactive, detail-oriented, and results-driven.</li><li>Ability to work independently as well as collaboratively in a team.</li><li>Flexible and adaptable to changing operational needs.</li><li>High level of integrity and professionalism</li></ul>

Responsibilities: <ul><li>Collaborate and Innovate: Partner with portfolio managers, business managers, and product owners to tackle complex challenges and transform them into purposeful software solutions that drive our success</li><li>Design and Develop: Craft advanced algorithms and applications that significantly improve operational efficiency, enhance decision-making, and propel strategic initiatives forward</li><li>Leverage Emerging Technologies: Harness the power of machine learning and artificial intelligence to create innovative solutions that give us a competitive edge in the industry</li><li>Champion Excellence: Lead peer code reviews and share your technical expertise to cultivate a culture of continuous improvement and excellence</li><li>Ensure Quality: Execute rigorous System Integration Tests and work closely with business users on User Acceptance Tests to guarantee top-tier deliverables</li><li>Document and Guide: Develop comprehensive documentation and user guides to ensure seamless adoption and utilisation of new systems</li><li>Stay Ahead: Continuously explore and integrate emerging technologies to keep our solutions at the forefront of innovation&nbsp;</li></ul> Requirements: <ul><li>At least 5 years of relevant experience in software development, and hands-on experience in solution designing, software testing, and production support</li><li>Proficiency in Agile software development methodologies and practices such as Scrum, Kanban, or Test-Driven Development</li><li>Hands-on technical skills and good competency in Java and related frameworks such as Spring or Hibernate</li><li>Strong experience with Java / C# Dot Net / Typescript / Python</li><li>Preferred experience in relevant domains, including but not limited to the financial sector, such as SaaS integrations, enabling a deep understanding of industry-specific challenges and solutions</li><li>Familiarity with cloud platforms like AWS or Azure and containerisation technologies like Docker and Kubernetes</li><li>Strong team player who is keen to learn, independent, and possesses strong analytical, problem-solving, communication, and interpersonal skills</li><li>Passionate about understanding business requirements and using technology to transform or improve current state</li><li>Familiar with and interested in learning about current and emerging technology landscapes</li><li>Bachelor’s or equivalent degree in Science, Technology, Engineering, and Mathematics (STEM) related discipline is advantageous</li><li>Ability to adapt to a dynamic environment and demonstrate strong prioritisation skills</li><li>Experience leading engineering teams and/or mentoring junior software engineers is advantageous, especially for VP candidates&nbsp;</li></ul>

Responsibilities: <ul><li>Support Senior Manager in developing annual marketing strategies and mall-level plans.</li><li>Assist with market positioning, competitive analysis, and customer segmentation.</li><li>Align with internal business units on marketing direction.</li><li>Assist in delivering annual integrated 360° campaigns.</li><li>Coordinate with Strategy and Leasing teams.</li><li>Implement strategies to enhance customer loyalty and revenue.</li><li>Prepare campaign briefs and scopes of work.</li><li>Manage execution of approved campaigns.</li><li>Identify partnership opportunities</li><li>Support development of event concepts and activations.</li><li>Coordinate with operations, mall teams, and agencies for event execution.</li><li>Ensure branding and setup consistency.</li><li>Oversee preparation of marketing collateral.</li><li>Support in securing authority approvals.</li><li>Assist in evaluating sponsorships.</li><li>Ensure events are promoted across all channels.</li></ul> Requirements: <ul><li>Bachelor’s degree required; Master’s preferred</li><li>Experience:-5–7 years marketing experience, ideally GCC.</li><li>Experience in mall marketing, PR, events, digital, or agencies.</li><li>Strong understanding of multi-channel marketing.</li><li>Knowledge of digital tools and analytics.</li><li>Strong creative and project management skills.</li><li>Strong communication skills.</li></ul>

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97 avp channel marketing Jobs found

Customer Experience Director

Regional Manager

Product Manager, Women’s Health BU

Channel Sales Manager

AVP Investment Finance

AVP, Index Operations

Assistant Vice President (AVP) – Production Support

Glamping Manager Operations

AVP/VP, Software Engineer, Technology Group

Manager - Marketing - Retail

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97 avp channel marketing Jobs found

Customer Experience Director

Regional Manager

Product Manager, Women’s Health BU

Channel Sales Manager

AVP Investment Finance

AVP, Index Operations

Assistant Vice President (AVP) – Production Support

Glamping Manager Operations

AVP/VP, Software Engineer, Technology Group

Manager - Marketing - Retail

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.