Associate Director RA & QA

Logistics Analyst

ERP Solution Architect- D365

Accounts Payable

Senior Product Development Engineer

Lead IT Project Manager

Staff Advanced Quality Engineer (Software)

Project Manager

Customer Service Specialist- Malaysia

Role Description: <ul><li>The Associate Director – Regulatory Affairs (CA) will lead the development and execution of regulatory strategies to support the timely approval, lifecycle management, and commercialization of generic pharmaceutical products in Canada. </li><li>The role will focus heavily on Abbreviated New Drug Submissions (ANDS) and Supplemental ANDS filings, while acting as the primary interface with Health Canada for regulatory discussions, clarifications, and negotiations.</li><li>This position plays a critical strategic role in new product development, portfolio expansion, and in-licensing evaluation, ensuring all regulatory activities align with Health Canada requirements, corporate objectives, and market access timelines.</li><li>The Director will also support portfolio maximization (PMX) initiatives, identify regulatory opportunities, and oversee a small regulatory team.</li></ul> Responsibilities: Regulatory Strategy &amp; Leadership <ul><li>Develop and implement regulatory strategies for ANDS submissions to Health Canada that maximize probability of approval and accelerate time to market.</li><li>Provide strategic regulatory guidance during product selection and development phases, including formulation, bioequivalence, and labeling strategy.</li><li>Ensure regulatory considerations are integrated into R&amp;D, clinical, CMC, and commercial planning.</li><li>Advise senior leadership on Canadian regulatory landscape, evolving guidelines, and approval pathways.</li><li>Lead regulatory planning for first-to-file, complex generics, and niche opportunities where applicable.</li></ul> Health Canada Engagement &amp; Regulatory Submissions <ul><li>Serve as the primary liaison with Health Canada, maintaining professional and proactive relationships with regulatory authorities.</li><li>Lead preparation and submission of: o Abbreviated New Drug Submissions (ANDS)</li><li>Supplemental ANDS (SANDS)</li><li>Notifiable Changes</li><li>Post-approval regulatory filings</li><li>Manage Health Canada deficiency responses, clarification requests, and review cycles.</li><li>Coordinate cross-functional teams to ensure high-quality regulatory dossiers</li><li>Represent the company in Health Canada meetings, scientific advice discussions, and regulatory negotiations.</li><li>Track and interpret Health Canada guidance updates, policy changes, and regulatory precedents affecting generic drug approvals.</li></ul> In-Licensing &amp; Regulatory Due Diligence <ul><li>Conduct regulatory due diligence for potential in-licensing and partnership opportunities.</li><li>Evaluation of regulatory pathways and submission feasibility</li><li>Data package completeness</li><li>Bioequivalence strategy</li><li>Intellectual property and exclusivity considerations</li><li>Estimated approval timelines and risks</li><li>Provide regulatory risk assessments and strategic recommendations to senior management during deal evaluation.</li><li>Support technology transfer and regulatory integration of licensed products into the company’s Canadian portfolio.</li></ul> Portfolio Management &amp; Lifecycle Optimization <ul><li>Support portfolio maximization (PMX) initiatives, including o Label expansions</li><li>New strengths and dosage forms</li><li>Site transfers</li><li>Manufacturing changes</li><li>Competitive lifecycle strategies</li><li>Identify regulatory opportunities to extend product lifecycle or improve market competitiveness.</li><li>Partner with commercial, market access, and supply chain teams to align regulatory activities with business objectives.</li></ul> Cross-Functional Collaboration <ul><li>Work closely with internal teams including o R&amp;D / Formulation Development</li><li>Clinical &amp; Bioequivalence</li><li>Quality Assurance / Quality Control</li><li>CMC / Manufacturing</li><li>Intellectual Property</li><li>Business Development</li><li>Provide regulatory input during product development milestones and technical reviews.</li><li>Ensure regulatory compliance with Health Canada, ICH, and global regulatory standards.</li></ul> Team Leadership &amp; Development <ul><li>Lead, mentor, and develop 1–3 regulatory associates/managers.</li><li>Oversee work allocation, submission timelines, and performance development.</li><li>Build a high-performance regulatory function capable of managing increasing submission volume.</li><li>Promote a culture of accountability, quality, and regulatory excellence.</li></ul> Requirements: Education &amp; Experience <ul><li>Advanced degrees in Pharmacy, Life Sciences, Pharmacology, Regulatory Affairs, or related discipline.</li><li>Regulatory certification (e.g., RAC) is considered an asset.</li><li>15–20 years of regulatory affairs experience within the pharmaceutical industry.</li><li>Extensive experience with Canadian regulatory submissions, particularly:</li><li>ANDS</li><li>SANDS</li><li>eCTD filings</li><li>Demonstrated experience interacting directly with Health Canada.</li><li>Strong understanding of Generic drug approval pathways</li><li>Bioequivalence requirements</li><li>CMC regulatory expectations</li><li>Experience supporting business development or in-licensing regulatory evaluations.</li><li>Previous team leadership or mentoring experience preferred.</li></ul> Core Competencies <ul><li>Strategic Thinking Ability to translate regulatory requirements into business-focused strategies that accelerate approvals and strengthen the company’s competitive position.</li><li>Regulatory Expertise Deep knowledge of Health Canada regulatory frameworks, ANDS requirements, and generic drug approval processes.</li><li>Stakeholder Influence Proven ability to engage effectively with regulatory authorities, internal leadership, and external partners</li><li>Physical Requirements</li></ul> Physical &amp; mental requirements: <ul><li>Business travel (15% of time), driving as part of work responsibilities.</li></ul>

Responsibilities: <ul><li>Maintain &amp; report KPIs related to Freight, Duty, Warehousing, and Inventory to drive stakeholder engagement &amp; action.</li><li>Act as a liaison between regional supply chain leaders, Global Logistics, and Finance to collect known headwinds, tailwinds, and cost reduction projects for inclusion in the quarterly consensus forecast</li><li>Track attainment to forecast every month, including Pareto analysis of any misses &amp; gap closure plan</li><li>Challenge existing targets &amp; identify opportunities for further improvements by partnering with the Global Logistics &amp; Global Trade Services organizations</li><li>Drive adherence &amp; standardization in the Premium Freight approval workflow, including training, specific guidelines for customer liability, and data input and reconciliation at the regional level</li><li>Identify and lead a project(s) that directly contributes to freight and/or duty cost reduction</li><li>Develop guidelines for inventory stocking strategy (Make-To-Stock / Make-To-Order), Safety Stock, Lot Sizes</li><li>Collaborate with the Master Data team to review and maintain system parameters in accordance with the latter.</li><li>Lead Slow-Moving / Obsolete inventory cadence &amp; drive actions to completion, including End-of-Life procedure</li><li>Integrate with Corporate initiatives for inventory optimization (ABC/FMR, Healthy Stock methodology)</li><li>Create innovation and digitize reports for better data presentation and action determination.</li></ul> Requirements: <ul><li>Bachelors degree in Supply Chain Management, Business Administration, Information Systems, or a related field. A Masters degree is preferred.</li><li>Proven experience 5+ years in master data management, data governance, or a related field, preferably in a supply chain planning environment.</li><li>Strong knowledge of supply chain planning processes, including demand planning, inventory management, and production planning.</li><li>Proficiency in utilizing master data management tools and systems (e.g., SAP MDG, Informatica MDM, etc.).</li><li>Solid understanding of data governance principles, data quality management, and data lifecycle management.</li></ul>

Responsibilities: Design Authority Responsibilities <ul><li>Validate solution designs and ensure architectural consistency across modules and projects.</li><li>Conduct detailed design reviews for GAPs, FDDs, and technical specifications before Design Authority approval.</li><li>Identify integration and performance risks early in the design phase and guide mitigation strategies.</li><li>Support the Design Authority in ensuring end-to-end solution coherence, especially across Finance, SCM, Project Ops, and Sales.</li><li>Work closely with the Domain Architect ERP to ensure:</li><li>Alignment with our client ERP domain architecture and roadmap.</li><li>Adherence to Microsoft’s D365 best practices and upgrade paths.</li><li>System-critical modifications are designed and implemented with risk awareness.</li><li>Data migration and interface designs follow architectural standards.</li><li>Collaborate with Lead Consultants and Developers to ensure designs are feasible, efficient, and maintainable.</li></ul> Solution Delivery Responsibilities <ul><li>Provide hands-on architecture support to delivery teams during all project phases (Blueprint, Build, Test, Deploy).</li><li>Define and communicate solution patterns and reusable components to increase delivery efficiency.</li><li>Oversee the technical integrity of ERP solutions and their alignment with the target architecture.</li><li>Support complex problem-solving, performance optimization, and integration design.</li><li>Ensure compliance with our client ERP governance, documentation, and security standards.</li><li>Act as the quality gate for designs entering the Design Authority approval process.</li></ul> Requirements: <ul><li>Minimum 8 years of experience in Microsoft D365 ERP solution design and implementation, with deep knowledge across multiple modules (Finance, SCM, or Project Operations).</li><li>Proven experience as a Solution Architect or Senior Consultant in large-scale international ERP programs.</li><li>Strong understanding of D365 data models, integrations (Data Management Framework, Dual Write, APIs), and reporting (SSRS, Power BI).</li><li>Experience in solution governance, design validation, and architecture documentation.</li><li>Familiarity with Azure integration services, Power Platform, and lifecycle management tools (LCS).</li><li>Agile mindset, excellent problem-solving skills, and strong delivery orientation.</li><li>Ability to collaborate across functional and technical teams, ensuring alignment between design, build, and deployment.</li><li>Excellent communication skills and fluency in English (both written and verbal).</li></ul>

Responsibilities: Financial Accounting: <ul><li>Responsible for third-party and inter-company AP invoices approval, posting and payments for one or several SEAP entities (e.g.: Australia, Indonesia, Malaysia).</li><li>Responsible for staff claims approval, posting and payment for one or several SEAP entities (e.g.: Australia, Indonesia, Malaysia).</li><li>Approvals of Intercompany, 3rd party and staff claims require review of supporting documents and compliance with Delegation of Authority, before payment.</li><li>ERP: Update exchange rates in SAP and perform month-end revaluations.</li><li>ERP: Manage vendor creation in SAP B1.</li><li>ERP: Reconcile Statement of Accounts from third-party and inter-company suppliers against AP Aging in SAP B1. Resolve any discrepancies with suppliers.</li><li>Interco reconciliation tool (HFM): Upload inter-company transactions in HFM and ensure proper matching.</li><li>Prepare assigned Balance Sheet schedules.</li><li>Post certain standard monthly journal entries</li></ul> Cash flows, financing and engagement with banks: <ul><li>Prepare the monthly cash flow forecast for review by Senior Accountant.</li><li>Periodically check sufficient liquidity for operations and proactively alert Manager about any potential cash flow situations.</li><li>Ensure external/internal loan repayments and interest payments are promptly processed according to the due date/payment terms.</li><li>Handle banker’s guarantee issuance and liaise with bank on AP-related matters</li></ul> Tax and GST: <ul><li>Prepare GST/SST/VAT/WHT filing for review by Finance Manager/Senior Accountant prior to submission.</li></ul> Audits/ Projects and Adhoc: <ul><li>Support the annual audit process by providing required documents to both external and internal auditors.&nbsp;</li><li>Assist and actively participate in project and system implementation activities.</li><li>Cover other AP executive’s daily operations during period of leave or absence.</li><li>Undertake any ad-hoc Finance assignment as required.</li></ul> Requirements: <ul><li>Diploma/Degree in Accountancy, Business Administration, or a professional qualification (ACCA, CPA, etc).</li><li>3 years’ experience of Accounts Payables.</li><li>Experience in administering inter-company invoices, 3rd party invoices and staff expense claims, including payment</li></ul>

Responsibilities: <ul><li>Financial Accounting</li><li>Responsible for third-party and inter-company AP invoices approval, posting and payments for one or several SEAP entities (e.g.: Australia, Indonesia, Malaysia).</li><li>Responsible for staff claims approval, posting and payment for one or several SEAP entities (e.g.: Australia, Indonesia, Malaysia).</li><li>Approvals of Intercompany, 3rd party and staff claims require review of supporting documents and compliance with Delegation of Authority, before payment.</li><li>ERP: Update exchange rates in SAP and perform month-end revaluations.</li><li>ERP: Manage vendor creation in SAP B1.</li><li>ERP: Reconcile Statement of Accounts from third-party and inter-company suppliers against AP Aging in SAP B1. Resolve any discrepancies with suppliers.</li><li>Interco reconciliation tool (HFM): Upload inter-company transactions in HFM and ensure proper matching.</li><li>Prepare assigned Balance Sheet schedules.</li><li>Post certain standard monthly journal entries</li><li>Cash flows, financing and engagement with banks</li><li>Prepare the monthly cash flow forecast for review by Senior Accountant.</li><li>Periodically check sufficient liquidity for operations and proactively alert Manager about any potential cash flow situations.</li><li>Ensure external/internal loan repayments and interest payments are promptly processed according to the due date/payment terms.</li><li>Handle banker’s guarantee issuance and liaise with bank on AP-related matters</li><li>Tax and GST</li><li>Prepare GST/SST/VAT/WHT filing for review by Finance Manager/Senior Accountant prior to submission.</li><li>Audits/ Projects and Adhoc</li><li>Support the annual audit process by providing required documents to both external and internal auditors.&nbsp;</li><li>Assist and actively participate in project and system implementation activities.</li><li>Cover other AP executive’s daily operations during period of leave or absence.</li><li>Undertake any ad-hoc Finance assignment as required.</li></ul> Requirements: <ul><li>Diploma/Degree in Accountancy, Business Administration, or a professional qualification (ACCA, CPA, etc).</li><li>3 years’ experience of Accounts Payables.</li><li>Experience in administering inter-company invoices, 3rd party invoices and staff expense claims, including payment</li></ul>

Responsibilities: <ul><li>Manage the complete product development life cycle (starting from voice of customer, ideation, Design Conceptualization, Creation of product specifications, 3D design, Prototyping, Product testing, Product qualification, Project Execution &amp; Sustenance till product end of life)</li><li>Build a deep understanding of market and customer needs by fostering a connection between the business engineering teams and the customer engineering teams</li><li>Work closely with customer/sales/PM in getting the right and clear VOC (voice of customer), make engineering evaluation/proposal to customer.</li><li>Maintain a System level understanding of customer application and the cable design/concept necessary for providing a solution to the customers’ expectation.</li><li>Follow LEANPD Project Process to support project team from PDE perspective to complete Project (NPI or Sustaining) on time, quality and budget.&nbsp;</li><li>Drive the development and release of product, scale-up through stage-gate reviews, ensuring milestone commitments are maintained.</li><li>Technical support to customer, sales, PM and plant team.&nbsp;</li><li>Conduct necessary test, engineering analysis, trouble shooting and verification.</li><li>Work with global manufacturing resources, procurement, and outside suppliers to meet all company technical, quality, and cost objectives</li><li>Introduce breakthrough technologies by partnering technically with our customers worldwide and with our company Global competency centers to enhance business revenue &amp; growth.</li></ul> Requirements: <ul><li>Bachelor degree (Mechanical) required and Master is preferred</li><li>Knowledge about various phases of product realization and product development</li><li>Knowledge of state-of-the-art design tools such as 3D Computer Aided Design (CAD), modelling, Geometric Dimension &amp; Tolerancing (GD&amp;T), electrical &amp; electronic design and Simulation</li><li>Basic knowledge in manufacturing process (machining, molding, stamping, plating, etc.) will be a plus.</li><li>Basic knowledge in material (metal/plastic) properties will be a plus.</li><li>Knowledge of power distribution system and connection components.</li><li>Familiarity with power safety standards and agency approval of power connector/cable/cable assembly.</li><li>Basic FEA simulation on mechanical, mold-flow, and Thermal.</li><li>Familiarity with quality tools (FMEA, 6sigma, DOE, 8D…) will be a plus.</li><li>10+ years working experience as new product development related position and 5+ years of working experience on product developing of RF Products/Antennas.</li><li>Connector, especially Power/Industrial/Auto connector design background will be a plus.</li><li>Experience on power distribution inter/intra system is required.</li><li>This position is highly technical and requires an individual who can work independently.</li><li>Experience on product compliance certification (Product, Safety, Environment substance control)</li><li>Experience in design for manufacturing and assembly (DFMA), design for cost (DFC), design for manufacturing (DFM)</li><li>Application Engineering: Ability to understand customer requirements &amp; offer engineering solutions</li><li>Engineering management across cross functional teams: Developing technical roadmaps to align with market direction &amp; communicating it across business units, management &amp; customers to share applicable technology</li><li>Working together with global team.</li><li>Optimizing engineering &amp; innovation: Defining &amp; managing IP strategy &amp; constantly improving products through R&amp;D</li><li>Quick learning capability: Acquire the necessary skill set, assuring succession &amp; phase in the organization, procedure and culture.</li><li>Quality controller: Ability to assure quality for services, documents and prints.</li><li>Good presentation skills with usage of PowerPoint</li></ul>

Responsibilities: Project Management &amp; Delivery <ul><li>Lead end-to-end project management, including planning, execution, monitoring, and delivery.</li><li>Manage project scope, timelines, budgets, and resource allocation.</li><li>Track project performance, productivity, and progress against defined objectives.</li><li>Ensure adherence to project governance, processes, and compliance requirements.</li></ul> Stakeholder &amp; Communication Management <ul><li>Facilitate effective communication across cross-functional teams and stakeholders.</li><li>Present project updates to PMO, leadership, and steering committees.</li><li>Collaborate with project sponsors to define budgets and monitor financial performance.</li></ul> Risk &amp; Issue Management <ul><li>Identify risks, issues, and dependencies; implement mitigation strategies.</li><li>Resolve project impediments in a timely and effective manner.</li></ul>&nbsp;Process Improvement &amp; Leadership <ul><li>Review project methodologies, designs, and estimates to drive continuous improvement.</li><li>Ensure deliverables meet quality standards and approval requirements.</li><li>Drive lessons learned and implement best practices across projects.</li><li>Lead PMO Council activities and mentor junior project managers.</li></ul>&nbsp;Value &amp; Performance Management <ul><li>Identify project benefits and ensure value realization post-delivery.</li><li>Monitor KPIs and ensure alignment with organizational goals.</li></ul> Core Competencies <ul><li>Strong accountability and ownership mindset</li><li>Disciplined execution and delivery focus</li><li>Strategic thinking and future vision</li><li>Collaboration across cross-functional teams</li><li>Commitment to diversity &amp; inclusion</li><li>Coaching and mentoring capabilities</li></ul> Requirements: Education <ul><li>Bachelor’s degree in a relevant field (required)</li><li>Master’s degree or equivalent (preferred)</li></ul> Experience <ul><li>Minimum 8+ years of experience in IT Project Management</li><li>Proven experience managing complex, cross-functional IT projects</li></ul>

Responsibilities: QMS Ownership for Deliverable Software <ul><li>Translate AS9115 Rev A and AS9100:2016 requirements into practical procedures, work instructions, and templates.</li><li>Establish processes covering software planning, development, integration, verification/validation, release, delivery, and post-delivery support.</li><li>Ensure the QMS supports multiple development models (Agile, Waterfall, Incremental) while enforcing required quality controls including reviews, approvals, traceability, and documentation.</li></ul> Software Planning &amp; Requirements Quality <ul><li>Lead the creation and maintenance of Software Quality Plans.</li><li>Establish standards for requirements management ensuring requirements are:</li></ul> <ul><li>Clear</li><li>Unambiguous</li><li>Testable</li><li>Maintain bidirectional traceability from:</li><li>Requirements → Design → Code → Test → Release.</li></ul> Configuration Management &amp; Change Control Define standards for Software Configuration Management (CM) including: <ul><li>Baselines</li><li>Configuration item identification</li><li>Change evaluation and approval</li><li>Configuration status accounting</li><li>Integrate software configuration management with product and system configuration processes.</li><li>Ensure CM covers software, documentation, tools, environments, and build/release artifacts.</li></ul> Supplier &amp; COTS/NDS Management <ul><li>Establish standards for evaluation and acceptance of Commercial Off-The-Shelf (COTS) and Non-Developmental Software (NDS) used in deliverable products.</li><li>Define AS9115 control applicability with both customers and suppliers.</li><li>Support supplier qualification, audits, and incoming verification for software deliverables and services.</li></ul> Verification, Validation &amp; Test Assurance <ul><li>Define verification standards within the QMS including:</li><li>Static analysis</li><li>Peer reviews</li><li>Unit testing</li><li>Integration testing</li><li>System testing</li><li>Regression testing</li><li>Security testing</li><li>Ensure independence of verification activities where required.</li><li>Maintain controlled test environments, data integrity, and objective evidence for compliance audits.</li></ul> Release, Delivery &amp; Post-Delivery Support Develop procedures for: <ul><li>Software release criteria</li><li>Delivery records</li><li>Installation documentation</li><li>Post-delivery issue management</li><li>Patching and configuration updates</li><li>Ensure all processes align with AS9115 standards.</li></ul> Audits, Metrics &amp; Continuous Improvement Lead internal and customer audits related to AS9115/AS9100 compliance. <ul><li>Manage Corrective and Preventive Actions (CAPA).</li><li>Support external and second-party audits with aerospace OEMs.</li><li>Define and track key quality KPIs, including:</li><li>Requirements volatility</li><li>Defect density</li><li>Defect escape rate</li><li>Verification coverage</li><li>Audit findings aging</li><li>Build reproducibility</li><li>Change lead time</li></ul> Requirements: Bachelor’s or Master’s degree in: <ul><li>Software Engineering</li><li>Computer Science</li><li>Systems Engineering or a related discipline.</li><li>Minimum 5 years of experience in software quality or software engineering within aerospace, defense, or other regulated industries.</li><li>Hands-on experience implementing AS9100 quality processes with working knowledge of AS9115 software lifecycle controls.</li></ul> Strong experience in: <ul><li>Requirements management</li><li>Configuration management</li><li>Verification and validation</li><li>Software release governance</li><li>Experience managing COTS/NDS software integration and supplier quality.</li><li>Proven ability to lead audit activities and corrective actions using structured problem-solving tools such as:</li><li>5 Why</li><li>Ishikawa</li><li>8D</li></ul> Preferred Qualifications <ul><li>Experience supporting AS9115 second-party audits with aerospace OEMs.</li><li>Familiarity with DO-178C concepts and coordination with DO-254/ED-80 hardware processes.</li><li>Experience with ALM/PLM and configuration management tools, such as:</li><li>Polarion</li><li>IBM DOORS</li><li>CodeBeamer</li><li>Git / GitLab</li><li>Bitbucket</li><li>Azure DevOps</li><li>Knowledge of CI/CD pipelines, static analysis tools, and unit testing frameworks.</li><li>Exposure to CMMI-DEV processes and experience aligning them with AS9115 quality objectives.</li></ul>

Responsibilities: <ul><li>Manage Uninterruptable Power Supply UPS project works, and ensure projects are delivered and commissioned to agreed scope, time, cost and quality to meet the clients expectations.</li><li>Manage customer relationships and expectations through timely responses to queries and requests throughout the project lifecycle.</li><li>Manage project specific documentation including commissioning and site acceptance test SAT scope of works, project SWMS and project schedules.</li><li>Manage project technical documentation including detailed drawings, single line diagrams, specifications, technical guides and installation manuals while managing approval process with clients.</li><li>Attend regular site visits, review site conditions to ensure smooth product delivery, installation and testing and commissioning.</li><li>Manage third party contractors and suppliers relationships, ensure competitive pricing is obtained with best possible outcome.</li><li>Manage forecasting project delivery and invoicing with sales administration and forecasting commissioning and SAT dates and booking service technicians with services team and third party contractors.</li></ul> Requirements: <ul><li>A trade qualification or Bachelor’s degree in an electrical and electronics related field.</li><li>5 years of experience in project management and delivery.</li><li>Experience in the electrical projects industry and knowledge of electrical specifications, drawings, single line diagrams.</li><li>Ideally experience in uninterruptable power supplies UPS and battery systems is preferred.</li><li>Experience in managing suppliers and external stakeholders while building and maintaining strong relationships.</li></ul>

Responsibilities: Quote and Order Management&nbsp; <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer&nbsp;and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;&nbsp;</li></ul> Customer Supply Chain Management&nbsp; <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree is any related field.</li><li>Minimum 3 year of industry experience in customer service/order management.</li><li>Customer Focus.</li><li>Excellent communication skill. Able to interact with internal and external partners.</li><li>Problem solving skills</li><li>Team player with positive attitude.</li><li>Proactive, responsible and takes ownership of issues.</li><li>Able to work under pressure.</li><li>Self-motivated, independent and able to work with minimum supervision</li><li>Sense of urgency, analytical and able to multi-task under fast paced environment.</li></ul>

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24 budgetory approval Jobs found

Associate Director RA & QA

Logistics Analyst

ERP Solution Architect- D365

Accounts Payable

Accounts Payable

Senior Product Development Engineer

Lead IT Project Manager

Staff Advanced Quality Engineer (Software)

Project Manager

Customer Service Specialist- Malaysia

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Skills

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24 budgetory approval Jobs found

Associate Director RA & QA

Logistics Analyst

ERP Solution Architect- D365

Accounts Payable

Accounts Payable

Senior Product Development Engineer

Lead IT Project Manager

Staff Advanced Quality Engineer (Software)

Project Manager

Customer Service Specialist- Malaysia

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.