Customer Experience Director

Product Manager, Women’s Health BU

Director-Operations

Manager - Marketing - Retail

Talent Acquisition Specialist

Executive Director

TA Specialist

Senior Executive – Creative and Merchandise

Senior Manager - Revenue Management

Portfolio Marketing Manager - Commercial HVAC Solutions

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: <ul><li>Write and run the yearly brand plan for each product in the portfolio.</li><li>Set the position, target doctors and key messages. Check them against what you hear in the field.</li><li>Plan and run launches, campaigns, doctor meetings and education events.</li><li>Build and keep good relations with key opinion leaders and top O&amp;G specialists.</li><li>Work with the sales team on targets, call plans and tools. Join field visits and listen to customers.</li><li>Track sales, share and campaign results each month. Report what is working, what is not and what to do next.</li><li>Study the market and competitors. Suggest new products and ways to grow.</li><li>Plan forecasts and stock with Supply Chain and our distributors.</li><li>Work with Medical Affairs and Regulatory so all material is accurate and approved.</li><li>Manage the brand budget and spend it where it counts.</li><li>Work closely with the Sales and Marketing Manager in Singapore and with the Junior Marketer. Coach the Junior Marketer on the work for your BU, and share ideas and materials across both markets.</li></ul> Requirements: <ul><li>Degree in Pharmacy, Life Sciences, Business or a related field.</li><li>At least 3 years in pharma product management, marketing, or sales with strong product exposure.</li><li>Knowledge of the Malaysia market. Experience in women’s health, O&amp;G or fertility is a strong plus.</li><li>Experience with brand plans and product launches.</li><li>Good with numbers. Able to read sales data and make clear recommendations.</li><li>Clear communication and presentation skills. Good at working with sales, medical and distributor teams.</li><li>Well organised, self-driven and comfortable in a lean team.</li><li>Fluent English. Bahasa Malaysia is an advantage.</li></ul>

Responsibilities: <ul><li>Lead the execution and tracking of key strategic initiatives and milestones across the organization, ensuring alignment with long-term business objectives.</li><li>Oversee the rollout and continuous monitoring of corporate culture campaigns, ensuring relevance, engagement, and alignment with organizational goals.</li><li>Develop and implement a comprehensive annual strategy to promote and embed corporate culture values across all levels of the organization.</li><li>Drive employee engagement through flagship programs and initiatives, achieving high levels of participation and satisfaction.</li><li>Plan and deliver leadership engagement sessions, ensuring seamless co-ordination of logistics, impactful agendas, and meaningful interactions.</li><li>Curate relevant speakers, team-building activities, and structured discussions that foster strategic alignment, collaboration, and leadership effectiveness.</li><li>Lead the coordination and delivery of company-wide engagement initiatives, ensuring a minimum threshold of employee participation and satisfaction scores.</li><li>Serve as the primary coordination point for reporting and performance updates across departments, ensuring timely and accurate submission of progress reports and data to senior leadership.</li><li>Collaborate with internal stakeholders to support strategic decision-making through proactive reporting, performance reviews, and executive forums.</li><li>Monitor effectiveness through engagement surveys and adjust plans based on feedback and data-driven insights.</li><li>Lead the annual budgeting process for relevant functions in collaboration with Finance. Manage the OPEX budget for the department, ensuring optimal utilization within approved parameters.</li><li>Establish processes for monthly tracking, quarterly variance reporting, and cost optimization to support financial accountability and efficiency.</li><li>Ensure high standards of operational efficiency through process improvements, stakeholder management, and clear internal communication.</li><li>Minimize escalations by proactively addressing issues and maintaining strong internal coordination.</li></ul> Requirements: <ul><li>Bachelor’s degree in Civil Engineering or a closely related engineering discipline from a recognized university.</li><li>Professional engineering registration and/or a recognized project management qualification such as PMP, PRINCE2 or an equivalent certification is preferred.</li><li>Strong knowledge of infrastructure design and construction standards, contract administration, project controls and Dubai authority approval processes.</li><li>Minimum 12 years of progressive experience in infrastructure project delivery, including at least 5 years in a senior project management or leadership capacity.</li><li>Demonstrable experience delivering large-scale roads, utilities and masterdevelopment infrastructure projects through design, procurement, construction, commissioning and handover.</li><li>Substantial UAE experience is preferred, with practical knowledge of Dubai authorities, utility providers, regulatory requirements and stakeholder interfaces.</li></ul>

Responsibilities: <ul><li>Support Senior Manager in developing annual marketing strategies and mall-level plans.</li><li>Assist with market positioning, competitive analysis, and customer segmentation.</li><li>Align with internal business units on marketing direction.</li><li>Assist in delivering annual integrated 360° campaigns.</li><li>Coordinate with Strategy and Leasing teams.</li><li>Implement strategies to enhance customer loyalty and revenue.</li><li>Prepare campaign briefs and scopes of work.</li><li>Manage execution of approved campaigns.</li><li>Identify partnership opportunities</li><li>Support development of event concepts and activations.</li><li>Coordinate with operations, mall teams, and agencies for event execution.</li><li>Ensure branding and setup consistency.</li><li>Oversee preparation of marketing collateral.</li><li>Support in securing authority approvals.</li><li>Assist in evaluating sponsorships.</li><li>Ensure events are promoted across all channels.</li></ul> Requirements: <ul><li>Bachelor’s degree required; Master’s preferred</li><li>Experience:-5–7 years marketing experience, ideally GCC.</li><li>Experience in mall marketing, PR, events, digital, or agencies.</li><li>Strong understanding of multi-channel marketing.</li><li>Knowledge of digital tools and analytics.</li><li>Strong creative and project management skills.</li><li>Strong communication skills.</li></ul>

Responsibilities: <ul><li>Select the desired employees and develop, implement, and monitor the programs and processes used in recruitment and selection.&nbsp;</li><li>They source, recruit, screen, interview and recommend external and/or internal candidates to staff open requisitions.&nbsp;</li><li>Utilize the services of employment agencies and/or place employment ads in appropriate sources, including the intranet, Internet, and print media.&nbsp;</li><li>Responsible for developing and implementing recruiting plans and administering talent management efforts and employee referral programs, managing the resume tracking system and ensuring consistent corporate image throughout recruiting campaigns.&nbsp;</li><li>Lead end-to-end recruitment, ensuring alignment with organizational strategy and culture.</li><li>Manage end-to-end hiring process: Source, resume screen, phone screen, schedule interviews, Offer documentation and onboarding</li></ul> Requirements: <ul><li>Minimum 6+ years of experience required for this role.</li><li>Should possess expert knowledge and innovative skills to source and attract active &amp; passive talent from different sourcing channels (job boards, social media, referrals and local outreach to identify potential candidates</li><li>Communication and Stakeholder management is key to be successful in this role as you work with global stakeholders and matrix organization</li><li>Good understanding of the engineering manufacturing industries in the local market, able to map talents, develop business intelligence for sourcing strategies and techniques</li></ul> Qualification <ul><li>Experience in handling end-to-end Talent Attraction Process [Source to Onboard]</li><li>Be able to develop Recruiting Strategies basis the skill demand and complexities</li><li>Expert knowledge and Hands-on in preparing market research, Market/Talent mapping using various tools such as Talent Neuron, Draup, LinkedIn Talent Insight</li><li>Data driven: able to analyse, slice &amp; dice data, develop insights from data and be able to make decisions to drive hiring strategies</li></ul>

Role Description: <ul><li>The Executive Director of Operations is responsible for the leadership, performance and operational excellence of Mount Kilimanjaro Safari Clubs portfolio of safari lodges, camps, safari businesses and future hospitality ventures.</li><li>Reporting directly to the Chief Executive Officer – Hospitality &amp; Conservation, the role has executive accountability for the day-to-day and long-term performance of the Companys operations, ensuring exceptional safari and hospitality experiences, consistently high accommodation and service standards, effective asset management, operational efficiency and sustainable profitability across the portfolio.</li><li>The Executive Director of Operations translates the Companys strategy and commercial commitments into operational execution. The role ensures that what the Company sells is consistently and successfully delivered across every stage of the guest journey, from reservation handover and pre-arrival preparation through accommodation, safari experiences, on-property services and departure.</li><li>The Executive Director of Operations is accountable for operational delivery, on-ground sales and trade relationships in market, guest conversion and on-property revenue and expense management.</li></ul> Responsibilities&nbsp; 1. Strategic Leadership &amp; Operational Business Performance – 20% <ul><li>Partner with the Chief Executive Officer to translate the strategic direction of Mount Kilimanjaro Safari Club into clear operational priorities, business plans and measurable performance outcomes.</li><li>Provide executive leadership across the Companys safari, lodge, camp and hospitality operations, ensuring effective execution of the Companys strategic and commercial priorities.</li><li>Act as a custodian of the Companys operational assets, financial resources and reputation, applying a long-term ownership mindset to operational decision-making.</li><li>Establish clear performance expectations and accountability across the operational organization.</li><li>Monitor business performance through financial, operational, guest experience, asset and people indicators and ensure timely intervention where performance falls below expectation.</li><li>Lead regular executive business reviews and property performance reviews to ensure corrective actions and opportunities are effectively implemented.</li><li>Identify operational risks and opportunities and recommend actions that strengthen profitability, resilience, service quality and long-term business sustainability.</li><li>Build scalable operating structures, standards and systems capable of supporting the Companys future growth and portfolio expansion.</li><li>Foster a culture of accountability, collaboration, innovation and continuous improvement across the operational business.</li></ul> 2. Safari Business, Hospitality &amp; Guest Experience – 20% <ul><li>Provide executive leadership for Mount Kilimanjaro Safari Clubs safari business and hospitality operations across the portfolio.</li><li>Ensure the consistent delivery of exceptional safari, accommodation and hospitality experiences across all lodges, camps and safari operations.</li><li>Take executive accountability for the operational delivery of the complete guest journey, from reservation handover and pre-arrival preparation through arrival, accommodation, safari activities and departure.</li><li>Provide executive oversight of accommodation, front office, housekeeping, food and beverage, guiding, game drives, guest activities, safari logistics, fleet operations, maintenance, engineering and operational support services.</li><li>Establish and maintain clear operating and service standards across the portfolio while allowing properties to retain appropriate authenticity and sense of place.</li></ul> 3. Commercial Delivery, On-Ground Sales &amp; Financial Stewardship – 15% <ul><li>Take accountability for the operational delivery of the Companys commercial strategy across safari operations, lodges and camps.</li><li>Build and maintain strong on-ground relationships with tour operators, travel agents, DMCs, trade partners, corporate clients and other relevant market stakeholders.</li><li>Drive upselling and on-property revenue opportunities across accommodation, food and beverage, safari activities, transfers, retail and ancillary services.</li><li>Ensure operational teams understand and effectively deliver commercial campaigns, packages, products and commitments developed by the Commercial function.</li></ul> 4. Product, Accommodation &amp; Asset Excellence – 15% <ul><li>Drive the continuous operational enhancement of the Companys safari products, accommodation experiences and hospitality offerings.</li><li>Ensure lodges, camps, guest accommodation, public spaces and operational facilities evolve in line with guest expectations, operational requirements and the Companys positioning.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelors Degree in Hospitality Management, Business Administration, Tourism or a related discipline.</li><li>Minimum of 10 years progressive executive leadership experience within Safari hospitality, tourism or related industries.</li><li>Minimum of 5 years leading multi-property or multi-business operations at an executive level.</li><li>Proven experience developing and executing business strategy and organizational transformation.</li><li>Strong commercial, financial and operational leadership experience.</li><li>Demonstrated success leading organizational growth, acquisitions, new business ventures or expansion projects.</li><li>Experience working with Boards and executive leadership teams.</li><li>Experience leading geographically dispersed operations across multiple locations.</li><li class="ql-align-justify">Strong understanding of East African hospitality, safari and tourism markets</li></ul>

Responsibilities: Executing Hiring Strategies: <ul><li>Collaborate with business leaders, HR partners, and Business teams to understand short- and long-term hiring needs.</li><li>Develop hiring plans, agreed Global SLAs are aligned with the Business Goals</li><li>Stay informed about industry trends, market conditions, and emerging hiring practices &amp; tool</li></ul> Talent Sourcing &amp; Pipeline Development: <ul><li>Build and maintain a strong pipeline of candidates for various key roles such as NPD, NPI, PDE, MPDE and many more.</li><li>Develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, Social Media Hiring such as LinkedIn, TikTok, Instagram, Facebook etc., Job Boards such as JobStreet, Monster</li><li>Familiar with hiring tools such as HireEz, ZoomInfo.&nbsp;Leverage employee referrals, and University hiring</li></ul> Employer Branding &amp; Candidate Engagement: <ul><li>Position the company as an employer of choice in the Engineering, Tech and manufacturing space.</li><li>Create content and campaigns targeting industry professional (e.g., webinars, blog posts, meetups, TechEvents)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals</li></ul> Full-Cycle Recruitment: <ul><li>Manage end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Implement structured interview processes, including technical assessments</li></ul> Stakeholder Management: <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> Data-Driven Recruiting: <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly / Qtrly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>5+ years of recruitment experience, with strong hands-on exposure to direct/permanent hiring in manufacturing or industrial environments.</li><li>Proven experience managing end-to-end recruitment — sourcing, screening, interviewing, offer management and onboarding coordination.</li><li>Strong capability in hiring technical, engineering, production, maintenance and other manufacturing-related positions across various levels.</li><li>Excellent stakeholder management skills, with the ability to work closely with hiring managers and business leaders to understand requirements and deliver hiring targets.</li><li>Strong local talent sourcing network in Chonburi / Eastern Economic Corridor (EEC); proficiency in Thai and English with strong communication and candidate-engagement skills.</li></ul>

Responsibilities: <ul><li>Develop seasonal and core merchandise concepts aligned with each park, attraction, brand identity, guest profile and approved commercial plan.</li><li>Prepare creative briefs, mood boards, product specifications, artwork directions, packaging concepts and presentation materials for internal and external review.</li><li>Manage the product-development process from initial concept and supplier briefing through sampling, costing, approvals, production follow-up and launch readiness.</li><li>Coordinate intellectual-property, brand and stakeholder approvals, ensuring designs, logos, characters, colours, materials and product claims comply with applicable guidelines.</li><li>Partner with Sourcing and suppliers to obtain commercially competitive quotations, suitable materials, quality samples and achievable production and delivery timelines.</li><li>Review product costs, recommended retail prices, margins, minimum order quantities and commercial viability, recommending changes to protect sales and profitability.</li><li>Create and maintain visual-merchandising standards, planograms, product stories, launch displays, signage and promotional presentation across assigned retail locations.</li><li>Conduct store visits and visual audits, identify presentation or assortment gaps and coordinate corrective actions with Retail Operations teams.</li><li>Maintain accurate trackers for concepts, samples, approvals, purchase orders, production milestones, deliveries, artwork files and launch status.</li><li>Support range reviews using sales, margin, inventory, sell-through and guest feedback, recommending repeats, improvements, markdowns or discontinuations.</li><li>Coordinate closely with Retail Operations, Warehouse, Finance, Marketing, Procurement, IT and other teams to ensure merchandise and creative readiness for reopening, new stores and campaigns.</li><li>Protect brand consistency, product quality and creative standards while ensuring all work is delivered within approved budgets, timelines and governance requirements.</li></ul> Requirements: <ul><li>Bachelor’s degree or diploma in Product Design, Graphic Design, Fashion, Visual Merchandising, Retail Management, Marketing or a related discipline.</li><li>Minimum 5–7 years of experience in retail merchandise development, creative production, visual merchandising, product design or a closely related role.</li><li>Demonstrated experience managing products from concept through sampling, approvals, costing, production and retail launch.</li><li>Experience with licensed products, character merchandise, leisure, entertainment, theme-park or destination retail is strongly preferred.</li><li>Working knowledge of Adobe Creative Suite or equivalent design tools, Microsoft Office and merchandise or project-tracking systems.</li><li>Good understanding of materials, printing, packaging, product quality, supplier production processes, costing and retail margin princi</li></ul>

Responsibilities: <ul><li>Develop pricing strategies and tactics to drive profitable visitation by implementing effective admissions pricing development strategy, including discounts, seasonal structure, package structure, promotions, and channel strategy</li><li>Manage product offerings to optimize revenues and ensure proper implementation</li><li>Provide the organization with in-depth analyses and actionable business insights to maximize profits through the application of forecasting, pricing optimization and demand management in order to achieve company financial goals.</li><li>Record and analyze sales data to better understand guest/client behavior by identifying trends, patterns, and irregularities in consumer transactions.</li><li>Conduct consumer research to generate insights and create tools that allow for visual analysis of data</li><li>Prepare weekly and monthly reporting in regard to sales and booking data and lead business reviews with stakeholders</li><li>Prepare the production of annual budget by providing insight into future sales volumes and revenues and identifying risks and opportunities</li><li>Create and maintain business relationships with key stakeholders in Sales, Marketing, Distribution, Finance, IT, and Operations to identify opportunities to improve long-term company profits as well as execute the plans on a daily basis</li><li>Conduct competitive research and industry benchmarking to provide background information for the Pricing strategy and Identify industry practices in Revenue Management</li><li>Implement processes and drive recommendations for Sales and Ticketing and identify procedures for effective workflow&nbsp;</li><li>Ensure available technology is fully utilized and understood according to requirements.</li><li>Create and maintain high standards of data quality through system maintenance and audits</li><li>Assist the Sales &amp; Marketing Teams in defining marketing campaigns and sales actions, to ensure that the right people are reached at the right time, in the right place, with the right price</li><li>Set targets for selling and upselling to sales or reservation departments&nbsp;</li><li>Identify gaps and recommend opportunities at both park/assets and corporate level and engage resources into activity planning to achieve revenue targets</li><li>Ensure relevance of pricing research and data used in price recommendations and provide feedback on pricing and packaging</li><li>Ensure relevant reporting is delivered in a timely manner to the right stakeholders</li><li>Identify tools and processes allowing for improved control and visualization and ensure available technology is fully utilized and understood&nbsp;</li></ul> Requirements: <ul><li>Minimum of 5-7 years professional working experience in Hospitality, Tourism, Government, Theme Park industry or FMCG&nbsp;&nbsp;</li><li>Team leadership, coaching, development, recruitment and alignment within Sales, Marketing and eCommerce teams</li><li>Strategic commercial planning and execution</li><li>Degree in Business Administration and/or Hospitality Management</li><li>Experience with pricing strategy and forecasting is essential.</li></ul>

Responsibilities:&nbsp; <ul><li>Develop and execute go-to-market strategies, including portfolio positioning, target audiences, messaging frameworks, launch plans, and KPIs.&nbsp;</li><li>Translate market, customer, and product insights into clear, differentiated value propositions.&nbsp;</li><li>Lead commercialization activities for new product introductions and portfolio growth initiatives.&nbsp;</li><li>Create and manage marketing campaigns tailored to different customer segments, personas, and buying journeys.&nbsp;</li><li>Conduct persona mapping and customer journey analysis to better understand decision-making processes and engagement needs.&nbsp;</li><li>Develop sales enablement tools, competitive insights, presentations, training materials, and customer-facing content.&nbsp;</li><li>Train and support sales teams on value propositions, market positioning, and customer engagement strategies.&nbsp;</li><li>Support business development activities by equipping sales teams with the tools and insights needed to identify and win opportunities.&nbsp;</li><li>Prioritize and support the development of digital tools such as ROI calculators, product selection tools, and competitive comparison resources.&nbsp;</li><li>Coordinate input from Product Management, Sales, Marketing, Engineering, and Supply Chain teams to deliver cohesive commercialization plans.&nbsp;</li><li>Continuously optimize go-to-market strategies using customer feedback, market insights, and performance data.&nbsp;</li><li>Monitor market trends and customer needs to identify growth opportunities and strengthen portfolio performance.&nbsp;</li></ul>&nbsp;Requirements:&nbsp; <ul><li>University education in&nbsp;&nbsp;Engineering, Marketing, Business, or a related field.&nbsp;</li><li>3 to 8 years of experience within the HVAC industry.&nbsp;</li><li>Background in product marketing, portfolio marketing, technical marketing, application engineering, sales, or a related commercial role.&nbsp;</li><li>Strong understanding of the commercial HVAC sales channel and customer buying process.&nbsp;</li><li>Experience supporting product launches, commercialization activities, and go-to-market initiatives.&nbsp;</li><li>Excellent communication, presentation, and stakeholder management skills.&nbsp;</li><li>Customer-oriented mindset, analytical skills, business acumen and strong execution skills&nbsp;&nbsp;&nbsp;</li><li>Ability to translate technical concepts into compelling customer-focused messages and value propositions.&nbsp;</li><li>Strong commercial awareness and customer-centric mindset.&nbsp;</li><li>A proactive, hands-on approach and a strong sense of ownership.&nbsp;</li><li>Excellent stakeholder management and influencing skills.&nbsp;</li><li>Fluent in English. Other European languages are an asset.&nbsp;&nbsp;</li></ul>

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21 campaigns Jobs found

Customer Experience Director

Product Manager, Women’s Health BU

Director-Operations

Manager - Marketing - Retail

Talent Acquisition Specialist

Executive Director

TA Specialist

Senior Executive – Creative and Merchandise

Senior Manager - Revenue Management

Portfolio Marketing Manager - Commercial HVAC Solutions

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21 campaigns Jobs found

Customer Experience Director

Product Manager, Women’s Health BU

Director-Operations

Manager - Marketing - Retail

Talent Acquisition Specialist

Executive Director

TA Specialist

Senior Executive – Creative and Merchandise

Senior Manager - Revenue Management

Portfolio Marketing Manager - Commercial HVAC Solutions

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