Test Development Engineer

Technical Development Lead, Cards (Microservices, JAVA development)

Manager - Card Authorisation & Fraud Detection Analyst 

Customer Account Manager

Responsibilities: <ul><li>Work with engineering team for new system/product/hardware qualification and tuning optimization in production.</li><li>Develop scripts and tools to automate routine test tasks, data reporting, and hardware diagnostic procedures.</li><li>Oversee the design, characterization, and maintenance of probe cards and associated load board hardware to ensure signal integrity.</li><li>Analyze large-scale test data using Python and data frame-based tools to identify yield limiters and implement process improvements.</li><li>Partner with Design and Product Engineering teams to perform root-cause analysis on test failures and silicon performance issues.</li></ul>&nbsp;Requirements: <ul><li>B.S. or M.S. in Electrical Engineering, Computer Engineering, or related field</li><li>Hands-on experience with ATE platforms (e.g., Advantest, Teradyne).</li><li>Advanced proficiency in Python/Pandas for complex data manipulation</li><li>At least 3 years’ working experience on wafer probing systems, good understanding of wafer-level testing methodologies</li><li>Excellent communication skills to effectively coordinate with global cross-functional teams.</li></ul>&nbsp;Preferred Qualifications: <ul><li>Good understanding of the PID control and Piezoelectric effect</li><li>Be familiar with JMP software to perform data analysis&nbsp;</li></ul>

Responsibilities: Application Development &amp; Delivery: <ul><li>Lead development and implementation Cards related applications with overall accountability ensuring product deliveries are timely and with good quality.</li><li>Partner with System Analyst &amp; subject matter experts to understand and implement functional and technical requirements</li><li>Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)</li><li>Partner with Architects, Security and System Analysts to ensure solution design complies with enterprise design principles, security and control standards. Have a hands-on approach to ensure that the application teams build the enhancements according to the solution plan</li><li>Drive platform modernization initiatives in collaboration with Architecture, Risk, and Infrastructure teams.</li><li>Partner with Test Manager to ensure completion of SIT, UAT, performance / load testing and application security testing with quality results</li><li>Work with Security to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan</li><li>Prepare and manage technical implementation plan across application teams</li><li>Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support</li><li>Escalate issues that impact project schedule on timely basis and propose workarounds/resolutions</li><li>Work with vendor to ensure product deliveries are timely and of good quality.</li><li>Manage budgets coming from different projects.</li><li>Ensure project documentation is done up in accordance with bank standards</li></ul> DevOps &amp; Technical Governance: <ul><li>Champion CI/CD, automated testing, and infrastructure-as-code practices.</li><li>Ensure compliance with patching, vulnerability remediation, and security standards.</li><li>Manage deployments and change control processes.</li></ul> Incident &amp; Problem Management: <ul><li>Provide technical leadership during major incidents.</li><li>Conduct root cause analysis and implement preventive actions.</li><li>Collaborate with support teams for smooth production transitions.</li></ul> Team &amp; Stakeholder Management: <ul><li>Lead high-performing teams across onshore and offshore locations.</li><li>Mentor team members and foster technical excellence.</li><li>Collaborate with business units, vendors, and compliance teams to align delivery with strategic goals.</li></ul> Operational Excellence: <ul><li>Drive continuous improvement across development and delivery processes.</li><li>Maintain technical documentation, design artifacts, and runbooks.</li><li>Participate in capacity planning, disaster recovery, and performance tuning</li></ul> Requirements: <ul><li>Delivery, Project, Stakeholder &amp; Vendor Management experience, &amp; Technical Delivery Leadership</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience</li><li>Strong experience in Cards &amp; Payments domain (Credit Cards, Debit Cards, Transaction Processing, Authorization, Settlement).</li><li>Experience implementing CI/CD pipelines using tools such as Jenkins, Git, Maven, Gradle, and SonarQube.</li></ul>

Key responsibilities Authoriser - Card Authorisation • Process and authorize credit &amp; debit card transactions in a timely and accurate manner. •Perform voice-authorisation and give assistance to merchants and customers at POS transactions. • Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers). • Manage email duties, assisting Call Centre &amp; RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers. • Support Cards &amp; Payments (CPP) Cards Operations to process Authorisation code for unsecured products.&nbsp; Authoriser – Merchant and Customer Support • Establish and maintain relationships with merchants, providing support and guidance on credit &amp; debit card transaction processes. • Assist merchants with inquiries and resolve any issues related to card authorizations. • Assist in transaction code cancellation request receive from merchants, customers and Contact Centre. • Respond to customer inquiries regarding credit &amp; debit card transactions and account statuses. • Educate customers on card usage, security, and fraud prevention. • Assist customer to adjust Temp Increase Limit. • 24/7 emergency card replacement support. • Act as point-of-contact with Card Scheme&nbsp;&nbsp; Authoriser – Card Surveillance Support (transaction monitoring) • Monitor and review card transactions for potential fraud and irregularities. • Monitor cards transaction in real time alerts queue and identify high risk transactions. • Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools. • Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost &amp; stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary. • Contact customer or manually trigger SMS notification to alert customer of suspicious transaction and perform verification with customer. • Follow-up on uncontactable customer by calling or sending SMS to notify to mitigate losses. • Manage customers expectation and explain to customer on fraudulent transactions and scam activities. • Support Fraud Investigation Team and Fraud Issuing team when required on fraud matters. • Perform merchant ID blocking to prevent Bin attack fraud and support CPP on parameter maintenance for 3DS system. Requirements • Diploma or equivalent qualification preferred. • Proficient in English. Ability to converse in in Mandarin (and dialects), Bahasa Malay, Tamil will be a plus. • Able to use MS Office and possess good written and communication skills. • Pleasant disposition with good interpersonal skills. • Possess strong analytical skills. • Possess high standard of customer service.&nbsp;

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

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Test Development Engineer

Technical Development Lead, Cards (Microservices, JAVA development)

Manager - Card Authorisation & Fraud Detection Analyst

Customer Account Manager

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Test Development Engineer

Technical Development Lead, Cards (Microservices, JAVA development)

Manager - Card Authorisation & Fraud Detection Analyst

Customer Account Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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