S&OE Manager 

VP TDM (Cash & Payments), Core Banking

Manager KNA Deduction Management

Customer Service Representative - SAP

Responsibilities: Operational Excellence:&nbsp; <ul><li>Spearhead initiatives to improve operational efficiency and customer experience across a global portfolio valued at over $800M, with core manufacturing operations in China and Mexico.</li><li>Align short-term tactical execution with long-term strategic objectives to ensure agility in responding to market shifts while maintaining service levels and controlling costs.</li><li>Lead weekly Sales &amp; Operations Execution (S&amp;OE) meetings with cross-functional stakeholders to manage exceptions and enable timely, informed decision-making.</li><li>Define, track, and optimize key performance indicators (KPIs) to drive performance and ensure alignment with organizational goals.&nbsp;</li><li>Foster a culture of accountability and high performance.</li></ul> Managing Dynamic Environments:&nbsp; <ul><li>Navigate complexities of rapid business growth and migration challenges.&nbsp;</li><li>Adapt processes for new product launches while aligning operational capabilities with evolving demand.&nbsp;</li><li>Implement continuous improvement initiatives to enhance efficiency and reduce costs.</li></ul> Financial Performance:&nbsp; <ul><li>Meet cash cost service targets by analyzing financial metrics to balance operational costs with service delivery, ensuring profitability while supporting high-quality customer experiences.</li></ul> People Management:&nbsp; <ul><li>Regularly check in on performance to keep personal goals in sync with team objectives.</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master’s degree is preferred.</li><li>Minimum of 10 years’ experience in a multinational and high growth industry.&nbsp;</li><li>Minimum of 4 years of experience in people management, leading diverse teams in a global environment.</li><li>Proven experience in Sales and Operations Execution (S&amp;OE) or related roles. Experience in managing operational processes related to demand planning, supply chain management, and inventory optimization.</li><li>Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.</li><li>Strong analytical skills with the ability to interpret complex data and drive actionable insights.</li><li>Highly Competent with supply chain management software (SAP Must, IBP is a plus) and analytics tools.</li><li>Demonstrated leadership skills with the ability to lead and inspire diverse teams across different locations.</li><li>Understand business drivers and able to balance between short- and long-term objectives.</li><li>Mentor and coach team members (estimate direct reports ~8+) to enhance problem-solving and decision-making skills.&nbsp;</li></ul>

Responsibilities: <ul><li>Project delivery management.</li><li>Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget.</li><li>Manage and coordinate across different application teams to manage technical dependencies of the solution.</li><li>Monitor and manage risks/issues related to technical delivery.</li><li>Provide status update related to technical delivery.</li><li>Report to Program and/or Project Manager for the strategic programs.</li><li>Partner with Functional Business Analysts, System Analysts &amp; subject matter experts to understand and implement functional and technical requirements.</li><li>Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment.</li><li>Partner with Domain Architects, Development Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards.</li><li>Partner with Development Manager in managing application teams to build the enhancements.</li><li>Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results.</li><li>Work with IT Security team to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan.</li><li>Prepare technical implementation plan across application teams.</li><li>Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation support.</li></ul> Requirements: <ul><li>Bachelor’s Degree in related Information Technology disciplines.</li><li>At least 6 years’ experience in relevant Banking/Investment Banking / Information Technology.</li><li>Application and system knowledge on Remittance, Domestic and Cross Border Payment (ie. IBG, RENTAS, RPP).</li><li>Team management and communication skills to manage technical and non-technical stakeholders across multiple business units.</li><li>Technical knowledge in AS400/DB2 architecture, RPG, COBOL programming and ALDON.</li><li>Experience in end to end SDLC and system delivery management for Project implementation or change request.</li></ul>

Responsibilities: Leadership &amp; Team Management: <ul><li>Lead and mentor a globally based team of 4-6 direct reports and 20-40 indirect reports. Provide guidance, training, and development opportunities to drive team performance and individual growth.</li></ul> Deduction Management: <ul><li>Oversee and resolve customer deductions across various regions. Identify and address the root causes of deductions, including pricing discrepancies, overages, shortages, damages, and billing issues. </li><li>Ensure that the team meets established KPIs and SLAs.</li></ul> Collaboration &amp; Stakeholder Engagement: <ul><li>Partner with internal and external customers, including senior management, to resolve issues, identify trends, and promote solutions.</li><li>Build and maintain strong relationships with cross-functional teams, such as Sales, Finance, Supply Chain, and IT.</li></ul> Process Optimization &amp; Automation: <ul><li>Lead efforts to enhance the efficiency of the deduction management process, including implementing process improvements, software automation, and AI-driven tools to minimize errors and reduce processing times.</li></ul> Key Performance Indicators (KPIs): <ul><li>Drive the achievement of KPIs like Days Deductions Outstanding (DDO), Deductions as % of A/R Balance, and Invalid Deductions. Ensure the team consistently meets or exceeds established performance goals.</li></ul> Strategy Development &amp; Execution: <ul><li>Develop and implement strategies aligned with company goals and metrics. Work with Global Invoice-to-Cash partners to standardize processes and enhance transaction accuracy.</li></ul> People Development &amp; Mentorship: <ul><li>Foster a high-performing team culture through coaching, mentorship, and recognition. Promote continuous learning and career growth within the team.</li></ul> Audit &amp; Compliance: <ul><li>Ensure compliance with internal policies, GAAP, SOX, and audit requirements. Oversee timely completion of audits and reporting requirements.</li></ul> ﻿Requirements: Education: <ul><li>Bachelor’s Degree or equivalent experience (6+ years) in finance, accounting, or a related field with demonstrated leadership capabilities.</li></ul> Experience: <ul><li>4+ years of experience in Deduction Management, Invoice-to-Cash (ITC) processes, and Accounts Receivable (A/R) management. Proven experience in leading teams and collaborating cross-functionally.</li></ul> Skills: <ul><li>Expertise in ERP systems (SAP preferred) and MS Office tools (Excel, PowerPoint, etc.).</li><li>Strong problem-solving, negotiation, and decision-making skills.</li><li>Proven ability to manage complex customer relationships and resolve issues efficiently.</li><li>Knowledge of trade spend management and deduction validation processes.</li><li>Leadership Abilities:</li><li>Strong leadership skills with a focus on people management, team development, and performance optimization.</li><li>Ability to lead and influence others, driving continuous improvement and change.</li><li>Additional Requirements:</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong verbal and written communication skills.</li><li>Some travel and overtime may be required to meet business needs.</li></ul>

Role Description: <ul><li>Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.</li><li>They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy.</li><li>Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company.</li><li>They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues.</li><li>Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services.</li><li>This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.&nbsp;</li></ul> Responsibilities: <ul><li>Deliver extraordinary customer experience by providing our customer with world class customer service</li><li>Respond promptly to customer inquiries via phone, email.</li><li>Provide detailed information about products, services, and order status.</li><li>Resolve customer complaints and issues efficiently and professionally.</li><li>Process customer orders accurately and efficiently.</li><li>Track order progress and ensure timely delivery.</li><li>Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer</li><li>Serve as the primary point of contact between customers and the manufacturing team.</li><li>Communicate any changes in order status, delays, or issues to customers promptly.</li><li>Prepare and deliver order confirmations, shipping notifications, and other relevant information.</li><li>Maintain accurate and up-to-date customer records and order documentation.</li><li>Generate regular reports on order status, customer interactions, and other relevant metrics.</li><li>Identify trends and provide insights to improve customer service processes.</li><li>Identify and troubleshoot issues related to orders, deliveries, and product quality.</li><li>Gather customer feedback and suggest improvements to products and services.</li><li>Participate in team meetings and training sessions to stay updated on products and processes.</li><li>Assist in the development and implementation of customer agreement and procedures.</li></ul> Requirements: <ul><li>Any Bachelor’s/ Business degrees or equivalent experience.</li><li>Comfortable with Night Shift.</li><li>SAP knowledge.</li><li>Supply chain knowledge.</li><li>SFDC experience (added advantage).</li></ul>

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4 cash pooling Jobs found

S&OE Manager

VP TDM (Cash & Payments), Core Banking

Manager KNA Deduction Management

Customer Service Representative - SAP

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4 cash pooling Jobs found

S&OE Manager

VP TDM (Cash & Payments), Core Banking

Manager KNA Deduction Management

Customer Service Representative - SAP

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.