Customer Service and Logistics Manager

Reponsibilities: <ul><li>Manage correct inventory holding at factory mother warehouses and manage end to end VAS activities of kitting, bundling and other product customization with delivery on time and within budget.&nbsp;</li><li>Manage primary stock movements from plan t to C&amp;FA’s to meet the demand basis sales estimates.</li><li>Ensure the multiple warehouse locations are serviced adequately to meet the demand including for exports markets.&nbsp;</li><li>Integrate and upgrade work systems in contemporary technological landscape.&nbsp;</li><li>Manage the Quality Audits at the WH to meet Standards.&nbsp;</li><li>Making sure that the CFA/3PL adhere to the EHS requirements.&nbsp;</li><li>Manage the 3PL contracts at all Plants/Warehouses for the Logistics Operations.&nbsp;</li><li>Managing complexities of LIFO and FIFO arising due to promotions, new product launches.&nbsp;</li><li>Monitor finished goods inventories to meet the overall CWC objectives.&nbsp;</li><li>Manage the distribution function and provide support for annual budgeting exercise for distribution</li><li>Negotiate and finalize contract for freight rates for primary and secondary distribution and with C&amp;FA for fixed payment.&nbsp;</li><li>Ensure that we are meeting the ZBB targets.&nbsp;</li><li>Identifying cost reduction opportunities by developing new transporters, altern ate &amp; cost effective modes of transport, optimizing warehouse space.&nbsp;</li><li>Manage the CFAs to ensure compliance to company policies and guidelines an d reports exceptions (if any).&nbsp;</li><li>Monitor slow and non-moving stocks at CFA locations, update the sales team regularly, and plan to salvage the ageing stocks to avoid potential write-o ffs due to expiry of products and short dated stocks.&nbsp;</li><li>Monitor actual distribution cost and FG inventories. Analyze variances and report exceptions.&nbsp;</li><li>Manage planning and distribution network optimization and long -term capacity planning for production as well as warehousing and distribution.&nbsp;</li><li>Manage regulatory requirements.</li><li>Support the business on new product launches.&nbsp;</li><li>Conduct the evaluation process for transporters and C&amp;FAs and provide the feedback for continuous improvements.&nbsp;</li><li>Manage and develop the people in the logistics team and the CFA teams by identifying gaps and by ensuring their participation in training and development programs to overcome these gaps.&nbsp;</li><li>Together with the Operations Manager to Support the Innovation Process to deliver SC solutions for NPD at all co-packers and the manufacturers where contract obligations are set.&nbsp;</li><li>Customer Service ethos developed and implemented.&nbsp;</li><li>Customer service performance managed.&nbsp;</li><li>Corporate reputation managed.&nbsp;</li><li>Legislative compliance ensured.&nbsp;</li><li>Stock risk managed.&nbsp;</li><li>SOP/IBP in place and adhered to.&nbsp;</li><li>Daily, weekly and monthly reports compiled.&nbsp;</li><li>Team performance optimized.</li></ul> Requirements: Preferred Education, Skill &amp; Experience: <ul><li>Engineering with postgraduate qualification in Operations Management.&nbsp;</li><li>Min 10 years’ experience in supply planning, customers service, warehousing and logistics area.</li><li>Good Negotiation skills, analytical skills and flair for numbers are requisites. Interpersonal skills to work across functions.</li><li>A mind creative enough to identify and recommend corrective actions is a desirable.&nbsp;</li><li>People Management experience.&nbsp;</li></ul> Sufficient / in depth, knowledge of: <ul><li>Computer literacy including good command on Microsoft Office Suite.</li><li>SAP.</li><li>Six sigma or LEAN manufacturing.</li></ul>

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Customer Service and Logistics Manager

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Customer Service and Logistics Manager

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