Strategic Accounts Manager

Senior Field Application Engineer (Sr. FAE)

Global Supply Chain Manager

Air Logistics Senior Manager - JFK Express Operations

HR Manager

Sales Manager

Murex - Market Risk System Analyst ( VP2 )

Murex - QR Technical Delivery Manager

BI & Data Manager

Technical Delivery Manager (L3 Production Support) - VP2

Responsibilities: Establish, Own, Execute continuously develop an agreed, sponsored commercial Account Plan that can meet the targets set across: <ul><li>Sales, Orders, Pipeline</li><li>Sales Product Mix</li><li>Margin/Profitability</li><li>Contacts across key functions and levels</li><li>Identify &amp; build positive relations with all account decision makers &amp; influencers who impact current or future business</li><li>Understand in-depth &amp; be able to articulate the client buying process</li><li>Identify, engage, secure revenue opportunities within assigned Account(s)</li><li>Understand &amp; Capture clients challenges &amp; requirements and resolve with reference to portfolio</li><li>Oversee and align the commercial and engineering response to tenders to client requirements</li><li>Finalize commercial process and secure purchase orders and framework agreements</li><li>Oversee effective handover to post order project management, product services &amp; customer support teams</li><li>Maintain oversight to all commercial related engagements for customer success/satisfaction and our performance as vendor</li><li>Knowledgeable on clients business, commercial condition, structure, strategy, operations and challenges. Be able to articulate this in terms of opportunity, growth, risk with respect to business</li><li>Be an effective advocate and communicator of the benefits in supporting your assigned accounts, within organization</li><li>Know and report your account numbers. Be continuously aware of targets and current business levels within the account for both year to date and forecast for order intake &amp; revenue information.</li><li>Responsible for reporting the narrative &amp; the numbers</li><li>Collaborate effectively with other sales and stakeholders at function, country, region and global level. To both gain and provide support so others can function and meet their responsibilities to the account</li><li>Provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client</li><li>Build a multi-lane bridge between and the client organization. This may include R&amp;D, Product Managers, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations &amp; Order Management, Supply Chain, Leadership &amp; Executive Management</li><li>Request &amp; Support marketing campaigns (ABM) &amp; activity that can grow to Client relations and business</li></ul> Requirements: <ul><li>Bachelor’s Degree or Higher Diploma in Science or Engineering or equivalent Data Centre industry experience</li><li>Relevant experience in the Data Centre business is required</li><li>Demonstrated ability to inspire and coordinate others as the position requires entrepreneurial spirit, high degree of customer affinity and a very strong to influence others</li><li>Demonstrable knowledge of Data Centre design and operations, a technical and engineering presence is preferred</li><li>Able to relate well as a peer to Leaders of target customers</li><li>Knowledgeable on how to identify and implement new tools and processes</li><li>A well rounded professional who knows When to support, When to lead, When to Listen and When to Direct</li></ul>

Role Description: <ul><li>As a Senior Field Applications Engineer (FAE) at our client, you will be the technical face of ICT new technology connector solutions.</li><li>You will partner closely with account managers, product managers and end customers to drive new business through engineering and design-in support.</li><li>This role bridges our client products and customer designs, guiding requirements discovery, product selection, specification, and validation.</li><li>Core focus areas: e-mobility, high-speed data connectivity, low voltage and electromechanical solutions.</li><li>You will capture Voice of Customer insights to influence roadmaps and identify application opportunities.</li></ul> Responsibilities: <ul><li>Partner with account managers to support customers with engineering and design-in guidance.</li><li>Translate application requirements into connector and interconnect solutions.</li><li>Lead technical discussions in customer engagements.</li><li>Support specification and validation activities.</li><li>Capture Voice of Customer, market trends, and competitive benchmarks.</li><li>Support events like customer Techdays and trade shows.</li><li>Manage multiple stakeholders and collaborate cross-functionally with sales, product management, and engineering.</li></ul> Requirements: Experience Required: <ul><li>5+ years of experience in applications engineering, FAE, or technical sales.</li><li>Engineering degree preferred (Mechanical, Electrical, or similar STEM discipline).</li><li>Experience with connectors/interconnect systems preferred.</li><li>Strong customer-facing communication and influencing skills.</li><li>Ability to work independently and manage multiple priorities.</li></ul> Additional Qualifications <ul><li>Strong technical knowledge of connectors and cable assemblies.</li><li>Experience translating customer requirements into product specifications.</li><li>Exposure to e-mobility, high-speed data, and electromechanical systems.</li><li>Experience with Voice of Customer and competitive benchmarking.</li><li>Strong organizational and stakeholder management skills.</li><li>Willingness to travel.</li></ul>

Responsibilities: <ul><li>Drive Ent to end Supply Chain role for assigned product portfolio across globe with manufacturing plants, subcontractors and suppliers.</li><li>Ensure the availability of Finish Goods and raw materials in the supply chain, as scheduled, and the maintenance of inventory at the established levels. </li><li>They coordinate and integrate the flow of materials and information among suppliers, manufacturers, distributors and customers, identifying opportunities for improving efficiency, effectiveness and capabilities of the supply chain. </li><li>Resources are focused on continuous improvement of the supply and service level as well as the stock healthiness, benchmarks to monitor actual performance against goals and definition of Root causes to drive improvement.</li><li>Actively participate in the Sales and Operations Planning (S&amp;OP) process providing the supply status, reviewing the demand outlook, and helping to create the S&amp;OP recommendations that is reviewed and approved by the Business, then drive execution of supply plan.</li><li>Help secure end to end alignment of the Signals – Guarantee effective communication upstreams of the Supply Plan / Built plan to follow from the factories and assess / identify constraints Mid Long run.</li><li>Propose and design Scenarios planning to help decisions making</li><li>Managing phase In / Phase Out process execution from a planning perspective on dedicated part of the portfolio</li><li>Manage End to end inventory performance and the identification of revenue risks and opportunities, supporting the decision-making process for potential trade-offs, including allocation of capacity.</li><li>Being a focal point to the Business/Category and market communication on status of supply, assurance of supplies, escalations, and allocation management working closely with Business Customer Care teams, Business Demand Planning Teams as well as the DC logistics teams.</li><li>Driving continuous improvement for owned key performance indicators such as Complete and On Time, Inventory, revenue realization, Order to Cash Lead time, Forecasting Accuracy Lead continuous improvement of trade compliance, Lead and coordinate cross-functional supply chain transformation projects from assessment through execution and stabilization.</li><li>Identify operational gaps, process inefficiencies, organizational constraints, and systemic risks across logistics and supply chain operations.</li><li>Drive structured problem-solving initiatives focused on service improvement, inventory optimization, logistics efficiency, and operational execution.</li><li>Establish Supply Chain governance standards, project tracking mechanisms, escalation processes, and executive reporting cadence.</li><li>Monitor KPIs and operational performance indicators to identify trends, gaps, and improvement opportunities.</li><li>Lead workshops, Kaizen events, operational reviews, and transformation discussions with cross-functional stakeholders.</li><li>Ensure accountability and follow-through on action items, project deliverables, and implementation milestones.</li><li>Drive change management initiatives to support adoption of new processes, organizational structures, and operational standards.</li><li>Provide executive-level visibility through structured reporting, performance summaries, and leadership presentations.</li><li>Promote standardization, scalability, and continuous improvement across regional and global supply chain operations.</li></ul> General <ul><li>Data Analysis: Conduct thorough data analysis to identify trends, patterns, and opportunities for improvement.</li><li>Stakeholder Collaboration: Work closely with cross-functional teams, including procurement, operations, and finance, to achieve project goals.</li><li>Reporting and Documentation: Prepare regular reports and documentation to track progress and communicate results to senior management.</li><li>Ensure process adherence and follow - up with ground team to provide an unparalleled delivery experience to customers/ cross functional teams</li></ul> Requirements: <ul><li>Bachelor or master’s degree in Supply Chain, Logistics, Business Administration or related field from a Tier-1 college.</li></ul> Professional Experience&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Strong knowledge of US Export Control &amp; CN IM/EX laws and regulations.</li><li>10+ years in supply chain/material planning within manufacturing or OEM</li><li>Minimum 3+ years in a leader role</li><li>Strong skills in planning, forecasting, inventory control, and data analysis</li><li>Proven leadership, stakeholder management, and problem-solving abilities</li><li>Experience working in a fast-paced, global environment</li><li>Good English communication (verbal and written).</li><li>High level understanding of supply chain concepts- Network, Transportation, Warehousing &amp; Inventory etc.</li><li>Prior working knowledge in Analytics using Analytic tools is a Must</li><li>Must have- Excellent MS PowerPoint and Excel skills</li><li>Preferable- Power Bi, Tableau, SAP, SQL</li><li>APICS, Lean certification, IBF or equivalent certification is a plus</li></ul> Special Qualifications, Knowledge &amp; Skills <ul><li>Ability to perform multiple tasks, adjust quickly in short time frame with limited direct supervision.</li><li>Ability to create rapport with others and build a team environment</li><li>Ability to work flexible hours if necessary</li><li>Can apply first principles thinking to solve problems, Self-motivated and bias for action/ ownership</li><li>Strong written and verbal communication , organizational , motivational and time management skills</li><li>Excellent Facilitation skills</li><li>Want to work with some really smart people , and still raise the bar for all of us</li></ul>

Responsibilities: <ul><li class="ql-align-justify">Ability to plan, organize, lead and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.</li><li class="ql-align-justify">Develop next level leaders and managers in both leadership and management skills</li><li class="ql-align-justify">Supervise staff to meet business needs and facilitate successful outcomes by following carrier’s Service Level Agreement performance standards.</li><li class="ql-align-justify">Ensure operational leadership is monitoring and instructing Lead Agents and Warehouse Agents to follow safety rules and safety standards that are in place. Wear a safety vest at all times while working, walking, or operating equipment within a our client warehouse.</li><li class="ql-align-justify">Participate in recruiting activities, interviewing candidates and making hiring decisions.</li><li class="ql-align-justify">Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.</li><li class="ql-align-justify">Demonstrate diligence required to maintain security under local Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA). Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).</li><li class="ql-align-justify">Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.</li><li class="ql-align-justify">Must complete injury reports and damage reports as required.</li><li class="ql-align-justify">Authorize/ensure post-accident and post-injury testing is done as required.</li><li class="ql-align-justify">Assist customer representatives in providing information and data for various compliance reports and audits.</li><li class="ql-align-justify">Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.</li></ul> Requirements: <ul><li>Bachelors degree (B. A.) from four-year College or university; or two to five years related experience and/or training; or equivalent combination of education and experience</li><li class="ql-align-justify">8-10 years of leadership and management experience withing the warehousing, logistics, or related industry.</li><li class="ql-align-justify">Must possess leadership skills with the ability to train and develop personnel.</li><li>Attention to detail: Must possess the ability to manage multiple priorities while maintaining accuracy in operations, reporting, compliance, documentation, and performance metrics.&nbsp;</li><li class="ql-align-justify">Must be able to continually respond to and prioritize within a fluid work environment.</li><li class="ql-align-justify">Must have ability to work across the 24/7 schedule based on the needs of the business.</li></ul>

Responsibilities: <ul><li>Builds relationships with regional operations leadership team to understand the business needs and talent requirements to meet the organizations goals.</li><li>Provides advice and counsel station leadership on policy and/or collective bargaining agreement interpretation, FLSA, FMLA, ADA, reasonable accommodations, etc.</li><li>Leads the investigative process related to employee matters.&nbsp;This includes conducting fact finding investigations related to any EEO type charges including developing position statements and providing guidance to operational leaders with developing and reviewing charges in discipline/discharge matter.</li><li>Partners with the Talent Acquisition team to provide field support in the recruitment initiatives of the region, collaborates with departmental managers to forecast staffing needs and understand skills and competencies required for openings.</li><li>Provides field support for learning &amp; development programs and initiatives, in partnership with Talent Development.</li><li>Provides field support for the performance management process through the tools and direction provided by Talent Development, including goal setting, constructive feedback and timely performance evaluations.</li><li>Collaborate with HR functions to support change management strategies related to the implementation of major initiatives.</li><li>Maintains compliance and knowledge of labor and employment laws, regulations including trends, best practices, and regulatory changes.</li><li>Performs other duties as assigned.</li></ul> Requirements: <ul><li>Excellent verbal and written communication skills, including the ability to facilitate discussions and/or present to large groups.</li><li>Excellent interpersonal, negotiation, and conflict resolution skills.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to identify trends and measure results using data, insight, critical thinking and strategic problem-solving skills</li><li>Ability to prioritize tasks and to delegate them when appropriate.</li><li>Ability to act with integrity, professionalism, and confidentiality.</li><li>Experience working in a multicultural, diverse environment.</li><li>Ability to successfully partner with leaders at all levels.</li><li>Thorough knowledge of employment-related laws and regulations.</li><li>Proficient with Microsoft Office Suite or related software.</li><li>Proficient with or the ability to quickly learn the organization’s HRIS and TM systems.</li><li>Ability to travel overnight on short notice.</li><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>Must be able to lift 15 pounds at times.</li><li>Must be able to access and navigate each department at the organization’s facilities</li><li>Bachelor’s degree in Human Resources, Business Administration, or related field</li><li>7+ years’ HR Generalist, HR business Partner experience.</li></ul>&nbsp;Preferred Experience <ul><li>HR Leadership Experience</li><li>Prior experience in logistics, distribution, manufacturing, retail or other related environment.</li><li>Experience in a unionized environment</li><li>SHRM-CP, PHR, or SHRM-SCP, SPHR</li></ul>

Role Description: <ul><li>This role is responsible for driving profitable sales growth across the region by promoting our value proposition, retaining existing clients, and developing new business.&nbsp;</li><li>Activities are aligned with Regional Sales Management plans.</li><li>The ideal candidate will have deep Latin America commercial networks, strong relationship-building</li><li>credibility, and experience operating in regulated, relationship-driven industries such as tobacco, nicotine,</li><li>FMCG, packaging, filters, paper, or other B2B industrial categories.</li></ul> Responsibilities: (A) Regional Sales Management Key Activities: <ul><li>Comprehensive understanding of customer’s market dynamic, regulatory environment, channel structure, segment trends, competitive environment and decision making network in Latin America</li><li>Develop relationships with customers, prospects and participate in key customer meetings with Regional Sales team</li><li>Identify and penetrate white-space markets where our client has limited or no presence, creating a country-by-country access strategy for priority accounts, channels, and decision makers.</li><li>Generate new business and manage the full sales activity to maximize sales opportunities</li><li>Engage with key accounts and maintain effective customer relationships</li><li>Provide insights and updates on customers, prospects, market access barriers, competitor positioning, pricing and regional growth opportunities</li></ul> (B) Sales Planning and Market Development Key Activities: <ul><li>Promote value proposition and market presence in priority Latin America countries, with particular focus on underpenetrated and high-potential white-space markets.</li><li>Promote and sell solutions by establishing key contracts and developing relationships with target customers</li><li>Build and maintain a regional stakeholder map covering manufacturers, converters, distributors, tobacco/nicotine industry contacts, packaging players, agents, and other relevant commercial stakeholders</li><li>Generate new enquiries from existing customers, prospecting of new customers</li><li>Identify and create new opportunities and pipelines to deliver growth in revenue and profitability</li><li>Conduct customer preparation and market segmentation matrix</li><li>Perform market trend analysis and competitor activity in the region</li><li>Present relevant products and participate in regional sales meetings</li><li>Translate informal market signals into commercial strategies, including demand capture, customer education, channel selection</li></ul> (C) Performance Management Key Activities: <ul><li>Monitor performance against the annual plan, pipeline targets, opportunity conversion and white market entry and penetration through salesforce</li><li>Monthly customers performance progress tracking against monthly forecast and budget</li><li>Work closely with customers to provide forecast and demand</li><li>Create and execute actions to address underperformance and stimulate sales activity</li><li>Identify underperformance root causes by country, account, channel, pricing, access, supply, or competitive factor, and execute corrective actions.</li></ul> Requirements: Qualifications and Education Requirements <ul><li>Existing commercial network in Latin America, ideally including tobacco manufacturers, packaging/converting companies, distributors, agents, or related industry stakeholders.</li><li>Experience in tobacco, nicotine, or adjacent regulated industries is strongly preferred.</li><li>Candidates from tobacco leaf, cigarette manufacturing, filters, packaging, paper, machinery, distribution, or trade-marketing environments may be particularly relevant.</li><li>Bachelor’s degree (preferably in Engineering, Business, or Marketing).</li><li>10 years of industrial B2B technical sales experience.</li><li>Strong analytical, presentation, and communication skills.</li><li>Fluent in English and Spanish. Portuguese is a strong advantage.</li><li>Detail-oriented, self-motivated, and able to manage multiple priorities.</li><li>Willing to travel frequently.</li><li>Strong understanding of sales, supply chain, and customer service processes.</li><li>Creative and strategic thinker with a passion for business growth.</li><li>Comfortable operating in ambiguous markets where reliable data may be limited and where success depends on local intelligence, trusted relationships, persistence, and disciplined qualification.</li></ul>

Responsibilities: <ul><li>The person to lead and drive the day-to-day activities that are part of SA stream, working closely with various internal stakeholders, internal technology teams as well as the vendor.&nbsp;</li><li>As Murex ERM consultant, will be part of application development team for Murex VaR module</li><li>Work with different IT teams across infrastructure, and other divisions to deliver system solutions for the business.</li><li>Build a strong relationship and manage expectations with users and stake holders.</li><li>Oversee SA pool and align team (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.</li><li>Plan, monitor and manage risks/issues related to Functional delivery.</li><li>Take ownership of any issues that may impact the delivery quality and timeline.</li><li>Provide status update related to technical delivery to TDM/Project Manager (PM)/ Program Manager.</li><li>Own the delivery plan. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions. Follow up on the proposed solution and fix the problem</li><li>Manage stakeholders throughout the duration of the role. Ensure project governance is adhered to, any changes are documented and approved</li></ul> Requirements: <ul><li>Bachelors degree in computer science, engineering or similar domain</li><li>Related professional/technical qualification will be advantageous although not mandatory</li><li>6-9 Years of experience in Murex Market risk Domain (VaR, Greeks, Sensitivities Stress-testing and attribution of Risk P&amp;L)</li><li>Deep understanding of Murex VaR module (historical simulation, back testing, PL VaR)</li><li>The ideal candidate should be a senior analyst with team management &amp; stakeholder management skills with experience in trading/Risk system support/development.</li><li>Experience in major upgrade project in Risk domain.</li><li>Experience in creating test cases Mx.3 version</li><li>Experience in MRA is required</li><li>Familiarity with MRE is required.</li><li>Good understanding of Murex VaR DataModel</li><li>Deep understanding of Greeks and sensitivities and trade attributes commonly used for Market Risk calculations</li><li>Fluent in using simulations and viewers</li><li>Strong business domain knowledge in Global Markets and Group Risk</li><li>Experience in communicating with functional and technical stakeholders</li><li>Experience in banking industry preferred</li><li>Experience in implementing large-scale, highly available applications or another large project implementation</li><li>Experience in service-oriented technologies</li><li>Proven result-oriented person with a focus on delivery</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience</li><li>Good understanding and experience in software development cycle</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills</li></ul>

Responsibilities: <ul><li>Plan technical and functional deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.</li><li>Plan &amp; collaborate across different application teams to manage technical and functional dependencies of the solution</li><li>Plan, monitor and manage risks/issues related to technical delivery. Take ownership of any issues that may impact the delivery quality and timeline.</li><li>Provide status update related to technical delivery to Project Manager (PM)/ Program Manager</li><li>Partner with System Analysts, Functional Business Analysts and SME’s to collate, understand and finalize functional and technical requirements</li><li>Partner with Architects and Development Lead to ensure solution design complies with enterprise design principles, security and control standards</li><li>Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results</li><li>Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support</li><li>Own the delivery plan. Escalate issues that impact project schedule on timely basis and propose workarounds/resolutions. Follow up on the proposed solution and fix the problem</li><li>Manage stakeholders throughout the duration of the project. Ensure project governance is adhered to, any changes are documented and approved</li></ul> Requirements: <ul><li>Bachelors degree in computer science, engineering or similar domain</li><li>Strong technical knowledge and/or platform knowledge (Data Analytics)</li><li>Good business domain knowledge in Global Markets and Group Risk</li><li>More than 10 years track record in developing and delivering global/regional IT capabilities for a multi-national/regional company with annual budgetary responsibility</li><li>More than 3 years leadership experience in managing IT delivery teams</li><li>Experience in communicating with functional and technical stakeholders</li><li>Experience in banking industry preferred</li><li>Experience in implementing large-scale, highly available applications or another large project implementation</li><li>Experience in service-oriented technologies</li><li>Proven result-oriented person with a focus on delivery</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years)</li><li>Good understanding and experience in software development cycle</li></ul>

Responsibilities: Data Engineering &amp; Platform Development: <ul><li>Design, build and optimise enterprise data platforms using Microsoft Fabric (Lakehouse, Data Factory, Warehouse and Real-Time Analytics).</li><li>Develop scalable ETL/ELT pipelines supporting both batch and real-time data processing.</li><li>Optimise data storage, transformation and query performance across enterprise platforms.</li><li>Build reusable semantic models and scalable data products supporting enterprise analytics.</li></ul> Business Intelligence &amp; Analytics: <ul><li>Develop enterprise reporting and dashboard solutions using Power BI, Power Query, SQL and DAX.</li><li>Translate complex business requirements into scalable technical data solutions.</li><li>Enable self-service analytics while maintaining strong governance and platform performance.</li><li>Leverage Python where required for advanced analytics and data manipulation.</li></ul> Data Architecture &amp; Governance: <ul><li>Design scalable enterprise data models using modern architecture principles.</li><li>Drive enterprise-wide data governance, master data management, and data quality initiatives.</li><li>Implement data lineage, cataloguing, security, and regulatory compliance standards.</li><li>Establish best practices around data standards, access control, and governance.</li></ul> Technical Leadership: <ul><li>Lead and mentor a team of BI Developers and Data Engineers while remaining hands-on.</li><li>Own end-to-end delivery of enterprise data solutions from design through deployment and optimisation.</li><li>Conduct technical reviews and establish engineering best practices.</li><li>Collaborate closely with IT, Manufacturing, Operations, and business stakeholders to deliver scalable enterprise solutions.</li></ul> Requiremnents: <ul><li>8+ years of experience in Data Engineering, Enterprise Data Platforms or Business Intelligence.</li><li>Strong hands-on expertise with Microsoft Fabric (mandatory).</li><li>Proven experience working with SAP CDS Views, ideally within SAP S/4HANA environments (mandatory).</li><li>Experience integrating SAP with Manufacturing Execution Systems (MES) and other enterprise applications.</li><li>Strong manufacturing industry experience.</li><li>Advanced SQL, data modelling, and Power BI expertise.</li><li>Experience with Azure-based data platforms and modern Data Engineering practices.</li><li>Experience leading technical teams while remaining actively involved in solution design and development.</li><li>Excellent stakeholder management, communication, and problem-solving skills.</li></ul>

Responsibilities: <ul><li>Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.</li><li>Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.</li><li>Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.</li><li>Design appropriate metrics for reporting on key performance and quality indicators.</li><li>Test, maintain and recommend software improvements to ensure strong functionality and optimization.</li><li>Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.</li><li>Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.</li><li>Contribute to improvement initiatives relating to methods, tools, people,architecture, project management and governance.</li></ul> Requirements: <ul><li>Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous.</li><li>At least 6 years’ experience in relevant Banking applications / Information Technology.</li><li>Proficient in IBM AS400 platform, RPG, COBOL, CL programming.</li><li>Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.</li><li>Well-versed in service management or production support’s process flow and cycle.</li><li>Experience leading a small team and providing guidance to junior developers.</li><li>Knowledge of Silverlake’s banking software suite is an added advantage.</li></ul>

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145 channel account manager Jobs found

Strategic Accounts Manager

Senior Field Application Engineer (Sr. FAE)

Global Supply Chain Manager

Air Logistics Senior Manager - JFK Express Operations

HR Manager

Sales Manager

Murex - Market Risk System Analyst ( VP2 )

Murex - QR Technical Delivery Manager

BI & Data Manager

Technical Delivery Manager (L3 Production Support) - VP2

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Skills

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145 channel account manager Jobs found

Strategic Accounts Manager

Senior Field Application Engineer (Sr. FAE)

Global Supply Chain Manager

Air Logistics Senior Manager - JFK Express Operations

HR Manager

Sales Manager

Murex - Market Risk System Analyst ( VP2 )

Murex - QR Technical Delivery Manager

BI & Data Manager

Technical Delivery Manager (L3 Production Support) - VP2

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.