Public Sector Delivery Lead

Branch Manager - Freight Forwarding

Assistant R&D Manager

Senior Sourcing Leader

Solutions Engineer, Cybersecurity

Solution Consultant

Account Executive-Cloud and AI

Medical Affairs Lead

Partner Account Manager

Head of Key Account, APM

Overview: <ul><li>This role is responsible for planning, directing, and reviewing deliverables to clients as per schedule and budget, with a focus on quality, innovation, productivity and customer satisfaction within the overall guidelines, processes and norms .</li><li>Should have strong knowledge and demonstrate experience on Estimates methodologies, FP, SMC and should be able to drive programs using both Waterfall and Agile methodologies.</li><li>Should participate in Enterprise Architectural POC discussions.</li><li>Build scale of talent, show case results of cross skilling and upskilling of talent across functional areas.</li><li>Should own and drive SLA and SLO (Service level Agreements and Objectives) and take bottom-line on penalty and reward structure.</li><li>Be answerable to the customer and internal leadership on Governance and drive delivery excellence.</li></ul> Responsibilities: Service Delivery Management(40%): This is a major part of the overall responsibility of this role, involving the following: <ul><li>Creating delivery efficiency models with focus on profitability through quality, productivity gains and customer satisfaction and ensure execution of projects in a timely manner within budgets.</li><li>Review and monitor lifecycle processes for critical projects and oversee compliance for all other projects on parameters such as schedule and effort overruns, customer issues, quality parameters, account level operating margins, risks, etc.</li><li>Drive operational excellence by implementing innovative and value-based delivery models leveraging IP as well as 3rd party partnerships</li></ul> Driving Operational Excellence(20%): This part is to focus on: <ul><li>Defining /refining the dashboards to capture all the key parameters of importance, set up systemic mechanisms that monitor them continuously and consistently use these to ensure operational health and timely remediation of any operational risks</li><li>Continually improving systems and processes that provide analytical intelligence on operating parameters and drivers to the team Productivity and Quality efficiencies</li></ul> Contracts / new SOW Reviews and Customer Relationship(20%): This involves: <ul><li>Establish and follow processes to transform client business through new engagement models, provide insights to the sales team during scoping and reviewing complex programs</li><li>Growing business from existing customers by helping mine opportunities through delivery relationships.</li><li>Review of C-SAT results and drive the improvement of the same within the Delivery organization Own Governance SLA, SLO, Risk and Reward structure</li></ul> Capability &amp; Talent Development(15%): In this function, main responsibilities would be: <ul><li>Providing thought leadership in the domain and positively influence the market analysts for branding through business value articulation</li><li>Enhancing capabilities to meet market demands by defining initiatives to build new capabilities and to encourage innovation</li><li>Ensuring the recruitment of right talents, high level of employee engagement and satisfaction</li><li>Deploying robust performance management processes with competency and career development opportunities to engage, retain and develop a committed and skilled workforce Building scale</li></ul> Organization and Unit Initiatives (5%): This role will also need to: <ul><li>Ensure successful implementation of strategic initiatives across the organization by creating an action plan</li><li>Deploy resources and track achievement of specific outcomes within agreed timelines and overall plan of the initiative</li></ul> Requirements:&nbsp; <ul><li>Degree in Information Technology/Computer Science</li><li>20+ years of experience in ITSM, service delivery management, project management, vendor management, etc</li><li>Strong delivery planning, risk management, and resource allocation skills.</li></ul>

The RoleThe Branch Manager for a Freight Forwarding branch office is responsible for managing all operational and administrative aspects of the branch. The branch manager will be responsible for supporting the commercial team in-country and managing the branch’s finances. This position requires a candidate with strong leadership skills and excellent knowledge of freight forwarding operations. The Branch Manager plays a critical role in driving business growth, ensuring customer satisfaction, and maintaining efficient operations through driving continuous improvement within the branch. The branch manager must drive a collaborative environment and must exhibit the ability to effectively manage a team through coaching and mentoring. Key ResponsibilitiesLeadership and Team Management:Provide strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, mentoring and performance management.Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution. Operations Management:Support in setting up the branch resources, systems and processes.Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation.Ensure compliance with relevant regulations, industry standards, and company policies and procedures.Monitor and analyse operational performance metrics, implementing improvements to enhance efficiency and productivity. Sales:Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.Identify new business opportunities, build relationships with clients and partners, and expand the customer base.Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue. Customer Service:Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions. Financial Management:Must have a good financial acumen.Develop and manage the branchs annual budget, closely monitoring expenses and revenue to ensure financial targets are met.Review and analyze financial reports, identifying areas for improvement and implementing cost saving measures where possible.Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation. OTHERAct as an ambassador at all times when working; promoting and demonstrating positive behaviours in harmony with Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following Code of Conduct and Ethics policies.Responsible for building a strong winning culture, leading with change and building capability in the organization and managing relationships with key stakeholders.The Branch Manager will support the Country Manager in implementing strategies on the floor.To create a culture of high performing teams, grounded in the core values of the organization to ensure high employee engagement.Achieve and exceed financial targets.Accurate and up to date reporting to Country Manager.Proactively manage internal and external risk to the company and Group.Promote and uphold brand and values.Perform other related duties as assigned.Would be required to travel nationally and internationally to visit business partners and clients.&nbsp; Minimum Requirements﻿QUALIFICATIONS&nbsp;▪ Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related&nbsp;field. Relevant professional certifications are a plus.&nbsp;&nbsp;EXPERIENCE&nbsp;&nbsp;▪ Proven track record and recent experience (4 -6 years) in freight forwarding leadership position,&nbsp;logistics, or a similar industry, with a solid understanding of import/export procedures, customs&nbsp;regulations, and transportation logistics is a must.&nbsp;&nbsp;▪ Must have a comprehensive understanding of incoterms to provide guidance to both business and&nbsp;client.&nbsp;&nbsp;SKILLS&nbsp;&nbsp;▪ Leadership skills – Strong leadership and people management skills, with the ability to motivate&nbsp;and develop a team in a dynamic work environment.&nbsp;▪ Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding&nbsp;Industry.&nbsp;▪ Organization &amp; Problem-Solving skills - Results-driven mindset with a focus on achieving&nbsp;targets and driving business growth. Exceptional organizational and problem-solving abilities, with&nbsp;the capacity to prioritize tasks and handle multiple responsibilities simultaneously.&nbsp;▪ Execution Sales Skills – Ability to research, identify, tackle, grow and close business&nbsp;opportunities ensuring the needed support from product and operations.&nbsp;&nbsp;▪ Agile Skills - Ability to prioritize multiple tasks to meet various deadlines and work under pressure&nbsp;in a fast-paced environment.&nbsp;&nbsp;▪ Computer Skills - Intermediate computer skills with a proficiency in MS Office (Outlook, Word,&nbsp;Excel &amp; PowerPoint, CRM and Freight Forwarding system&nbsp;▪ Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with&nbsp;clients, carriers, other forwarders, vendors. Excellent communication and interpersonal skills, with&nbsp;the ability to build relationships and negotiate effectively with clients, suppliers, and stakeholders.&nbsp;▪ Languages - You speak and write fluent English – additional languages are a bonus, but not a&nbsp;must.&nbsp;&nbsp;&nbsp;7. COMMUNICATIONS AND WORKING RELATIONSHIPS&nbsp;&nbsp;Internal:&nbsp;You will be a solid point of contact on which your Branch’s Operations Team and Network will&nbsp;be relying to liaise and filter with Book of Business Clients.&nbsp;&nbsp; External:&nbsp;You will be a trusted and competent partner towards customers, suppliers, and the business.&nbsp;&nbsp;

Purpose of the role: <ul><li>Create new and improve existing foods and processes by applying technical, food science and culinary skills in cereals through complex formulas, processing procedures and specifications for new products, product enhancements, and cost reductions to meet project needs in a constantly evolving business environment.</li><li>Capable of working at a fast and agile pace on multiple projects simultaneously, whilst interacting successfully with internal and external stakeholders.</li></ul> Responsibilities: <ul><li>Key contributor within the experienced R&amp;D team supporting all development and commercialization aspects (including Food &amp; Packaging) of new product introductions, as well as productivity and quality improvements of existing products.</li><li>Develop experimental formulas, processing procedures, and specifications for raw ingredients, subassemblies, and finished products for simple new product, product improvement, and cost optimization by applying technical, food science and culinary skills and by interpreting consumer and customer needs and assembling input from cross-functional teams. Effective collaboration and communication cross functionally.</li><li>Evaluate ingredients and processing techniques to identify and commercialize product improvement and cost optimization opportunities.</li><li>Prepare prototype products to the design brief and present to the business through leading effective food reviews.</li><li>Design, plan and execute experiments for bench top, pilot plant and plant trials, gather and analyze data, document and report results, and make recommendations.</li><li>Ensure successful start-ups of new products, product improvements, cost reductions, and ingredient, formula, specification, or process changes from product concept development, formulation design, prototype development, cost calculation, specifications, quality assessment, legislation compliance checks and claim assessments.</li><li>Document all work according to guidelines and provide timely project reports to ensure good communication of project status, progress, issues and timeline.</li><li>Support labeling, nutritional, regulatory, quality and food safety efforts.</li><li>Create Nutritional Label Information.</li><li>Actively research for opportunities, trends, consumer insights and competitor landscape.</li><li>Develop and maintain understanding of local/regional regulations &amp; legal requirements and their standards. Develop claims and products at EU level, ensure approval for each launch country with regional Regulatory Affairs &amp; Legal functions.</li></ul> Requirements: Knowledge: <ul><li>Bachelor’s degree in food science, Food Engineering, Chemistry or related fields desirable.</li></ul> Experience: <ul><li>1-3 + years of industrial experience in the food industry.</li></ul> Skills and Abilities: <ul><li>Knowledge and experience with ingredient functionality, product design and formulation, and commercialization</li><li>Solid knowledge and understanding of food chemistry, food processing, and food functionality.</li><li>Strong technical and project management skills with results orientation</li><li>Excellent written and verbal communication skills; able to effectively communicate to all levels within the organization.</li><li>Professional working proficiency in English (Reading, Writing and Speaking).</li><li>Ability to collaborate cross-functionally, building strong relationships across R&amp;D, Marketing, Finance, Procurement, Quality, Manufacturing, Planning and External Stakeholders.</li><li>Ability to effectively influence others and get results through working with a diverse team, and to continuously challenge assumptions to seek innovative solutions.</li><li>Demonstrated ability to prioritize and manage complexity.</li><li>Executional excellence, personal leadership, time management, organization, and problem solving competencies.</li><li>Ability to be flexible and adaptable to move with a changing environment.</li><li>Ability to define problems, collect data, establish facts, draw valid conclusions, and offer solutions.</li><li>Ability to thrive in a face-moving, dynamic, team environment that encompasses end-to-end development (concept and exploration through manufacturing scale up, start up and process optimization).</li><li>Passion for food and the environment</li><li>Ability to work flexibly when required. Interstate and overseas travel may be required</li></ul>

Responsibilities: <ul><li>Develop playbook – the how, what, when, where, and why of SC Compliance</li><li>Develop Responsible Sourcing program (audits) – defined protocol &amp; rubric</li><li>Develop Responsible Minerals &amp; Materials program w/FMD – reduced ad hoc &amp; complexity</li><li>Develop supplier remediation &amp; capacity building program- required &amp; missing</li><li>Develop supplier &amp; procurement training – required &amp; adds clarity</li><li>Embed supplier compliance &amp; reporting into BU &amp; procurement – clarity &amp; accountability</li><li>Digital Platform Management – between our own, procurement Subject Matter Experts</li></ul> Issue &amp; Remediation management: <ul><li>Manages audit program&nbsp;</li><li>Includes accepting industry audit schemes</li><li>Management of Supplier Compliance Questionnaires</li><li>ALL require remediation</li><li>Upstream prevention</li><li>Upstream mitigation</li><li>Upstream capacity building</li><li>Downstream mitigation and exit</li><li>Downstream capacity building</li><li>Manages to digital platforms, keeping data and scorecards current</li><li>Communicates as a feedback loop to the Business Support branch</li><li>Manages all supplier training</li></ul> Requirements: <ul><li>Global experience in the manufacturing, semiconductor, and/or electronics industries.</li><li>At least 12-15 years of core experience in both supply chain and a supplier-focused role</li><li>Preferably with a solid understanding of Supply Chain Compliance, including strategic alignment, business partnering, operational modelling, process optimization, data analytics, and expertise in training, coaching, and shaping culture.</li><li>Expertise in supplier relations, auditing, and capacity-building training.</li><li>Knowledge of supplier code of conduct requirements.</li><li>Relevant experience with Responsible Business Alliance (RBA).</li><li>Strong background in program management, people management, and stakeholder management</li></ul>

Responsibilities: Technical Expertise: <ul><li>Demonstrate a deep understanding of cybersecurity principles, industry trends, and best practices.</li><li>Use your knowledge to clearly convey the value and capabilities of our cybersecurity solutions to potential customers. </li><li>It should be wide-ranging across technology stacks including networking, cloud, and application infrastructures as well as having a good understanding of the cybersecurity vendor landscape.</li></ul> Solution Presentations: <ul><li>Collaborating with the sales team to deliver compelling presentations and demonstrations of our cybersecurity offerings.</li><li>Tailor your presentations to address the specific needs and challenges faced by our diverse customers, ensuring that our solutions align with their requirements.</li></ul> Relationship Building: <ul><li>Establishing deep relationships with prospective customers, including key partners and decision-makers.</li><li>Actively listen to their concerns, understand their goals, and provide personalised solutions that promote diversity and inclusivity within their cybersecurity strategies.</li></ul> Requirements Gathering: <ul><li>Conducting detailed assessments of customer needs, challenges, and existing cybersecurity frameworks.</li><li>Work closely with customers to identify areas for improvement, highlight potential risks, and propose tailored solutions that address their specific requirements.</li></ul> Teamwork <ul><li>Collaborating with cross-functional teams, including product management, engineering, and marketing, to provide input on product development, market trends, and customer feedback.</li><li>Contribute to a culture of diversity and inclusion within our organization, promoting equal opportunities for all.</li></ul> Requirements: <ul><li>Excellent understanding of cybersecurity concepts (ex. NG Firewall, NG IPS, ZeroTrust, etc.), technologies, and best practice</li><li>Consistent track record in a pre-sales or technical sales role within the cybersecurity industry</li><li>Bachelor’s degree or equivalent experience in Cybersecurity, Computer Science, or a related field is highly preferred</li></ul>

Responsibilities: Strategic Advisory: <ul><li>Uncover C-level stakeholder objectives: Work closely with senior executives to understand their business goals and challenges, developing tailored solutions that align with their strategic priorities.</li><li>Develop compelling business cases: Craft business cases that highlight the value of proposed solutions, demonstrating clear ROI and impact on organizational performance.</li><li>Deliver thought leadership on industry trends: Provide valuable insights and thought leadership on emerging trends, challenges, and opportunities within the industry, positioning the company as a trusted advisor.</li><li>Build trust with decision-makers: Establish and nurture strong relationships with C-level executives, ensuring ongoing collaboration and mutual trust.</li></ul> Sales &amp; Pre-Sales: <ul><li>Assess client needs and respond to RFPs: Engage with clients to assess their needs, gather requirements, and effectively respond to RFPs with well-crafted solutions.</li><li>Deliver compelling product demonstrations: Conduct engaging and informative product demonstrations that clearly showcase the value of the solution to clients.</li><li>Identify growth opportunities in accounts: Continuously identify opportunities for expanding business within existing accounts, fostering long-term relationships and driving growth.</li><li>Contribute to pricing and contract strategy: Work closely with sales teams to develop pricing strategies and negotiate contracts that align with both client needs and company objectives.</li></ul> Communication &amp; Influence: <ul><li>Convey complex ideas through storytelling: Present complex technical concepts in a clear, compelling, and relatable manner, using storytelling to engage and inform stakeholders.</li><li>Rally teams around shared vision: Inspire and align cross-functional teams around a common vision, ensuring cohesive collaboration towards shared goals.</li><li>Navigate challenging conversations with senior stakeholders: Handle difficult conversations with senior executives, stakeholders, or clients with tact, empathy, and professionalism.</li><li>Tailor presentations for C-suite impact: Develop and deliver high-impact presentations tailored to the specific needs and expectations of C-suite executives.</li></ul> Technical Expertise: <ul><li>Craft innovative and scalable solutions: Design and propose innovative, scalable solutions that address client needs while aligning with industry best practices.</li><li>Conceptualize and communicate architectural blueprints: Create and communicate clear and actionable architectural blueprints that guide solution implementation and execution.</li><li>Develop phased implementation strategies: Develop comprehensive phased implementation strategies that ensure smooth deployment and alignment with client timelines.</li><li>Bridge the gap between technical and executive communication: Effectively translate technical details into language that resonates with business and executive stakeholders, ensuring clear communication across all levels.</li></ul> Project Leadership: <ul><li>Lead and drive teams through Agile/Waterfall lifecycles: Lead cross-functional teams in delivering projects using Agile or Waterfall methodologies, ensuring timely and successful completion.</li><li>Identify and mitigate project risks: Proactively identify potential risks and issues throughout the project lifecycle, developing and implementing effective mitigation strategies.</li><li>Drive consensus among diverse stakeholders: Facilitate consensus-building among diverse stakeholders, ensuring alignment and collaboration throughout the project.</li><li>Develop and implement change management strategies: Lead the development of change management strategies to ensure smooth transitions and successful adoption of new solutions within client organizations.</li></ul> Requirements: <ul><li>Proven experience as a Solution Consultant or similar role at a reputable consultancy or Big4 firm, focusing on Singapore government or large-scale commercial sector enterprises.</li><li>Strong understanding of sales, pre-sales, and client-facing activities.</li><li>Experience in strategic advisory and delivering thought leadership to senior executives.</li><li>Expertise in crafting technical solutions and bridging the gap between business and technical teams.</li><li>Proficiency in project management, with experience leading teams through both Agile and Waterfall methodologies.</li><li>Excellent communication and interpersonal skills, with the ability to present complex ideas to C-suite executives.</li><li>Ability to work independently and lead cross-functional teams in a globally distributed environment.</li><li>Strong problem-solving skills and a results-driven approach to client engagements.</li><li>Performed as the Solution Consultant Lead for deals larger than $5~$10 million.</li></ul>

Job Description: <ul><li>As Sales Specialist you will join the DC CAI architecture sales team in India to manage some of the largest account.&nbsp;</li><li>Your primary focus will be to drive growth of CAI in the Enterprise Segment &amp; create thought with customers and partners in India to drive multi-cloud portfolio.&nbsp;</li><li>In this capacity you will have to collaborate with the global, APJ regional teams as well as work closely with the India sales and partner teams.</li></ul> Responsibilities: Sales Strategy &amp; Execution: <ul><li>Define, develop, and manage the go-to-market and sales strategy for the Cisco CAI Multi-Cloud portfolio,&nbsp;</li></ul> including: <ul><li>HyperFlex (HX)</li><li>Cisco Networking &amp; ACI</li><li>Cloud Management, Orchestration Software &amp; Analytics Ensure alignment with Cisco’s broader business goals and financial targets.</li></ul> Cross-Functional Collaboration: <ul><li>Partner closely with internal teams—including product sales specialists, regional sales, and account teams—to ensure successful strategy implementation and field execution.</li><li>Partner Ecosystem Development</li><li>Build and enable a strong partner ecosystem</li><li>Collaborating with existing partners and identifying new partner types aligned with emerging customer needs.</li><li>Driving joint go-to-market initiatives and partner enablement programs.</li></ul> Customer Focus – India Market: <ul><li>Engage directly with key Indian customers to position Cisco as the preferred technology partner for their cloud and digital transformation initiatives.</li><li>Champion a customer-first mindset to tailor solutions and drive adoption.</li></ul> Market Intelligence &amp; Pipeline Development: <ul><li>Anticipate market trends, customer requirements, and competitive dynamics to shape the future pipeline and evolve the sales strategy accordingly.</li></ul> Requirements: <ul><li>12+ years of DC solutions experience in an IT sales organization that includes selling products such as servers, hyper converged solutions, DC Networking products, Cloud technologies, DC Software etc.</li><li>Experience in building a business around Cloud solutions &amp; Data center switching portfolio</li><li>Positive relationships with SIs &amp; Customers in India</li><li>In depth understanding of DC Trends and evolution strategic mindset with a proven ability to drive sales initiatives in complex, multi-stakeholder environments.</li><li>Strong understanding of cloud infrastructure, software-defined networking, and cloud management platforms.</li><li>Experience working in or with the Indian enterprise technology market.</li><li>Ability to influence across organizational boundaries and at executive levels.</li><li>Excellent communication and relationship-building skills—both internally and external</li></ul>

Responsibilities: <ul><li>To effectively lead the Medical Affairs activities for segment across therapy areas, providing effective business enablement and high edge scientific activities towards achieving disease and therapy area leadership and enhancing access of products in disease and therapy areas of interest.</li><li>Help in evaluation of New Products for therapy prominence working portfolio and strategy team and marketing team.</li><li>Build connect with KOLs (Key Opinion Leaders) in shaping Therapy understanding and molecule understanding. CME/Ad board conduct ((Continuing Medical Education (CME)/(Medical) Advisory Board)), support guidelines , consensus etc.</li><li>To have scientific activities those are considered differentiated and purposeful for targeted audience.</li><li>Identifying need and planning evidence generation and post marketing studies.</li><li>Guide marketing teams in ensuring proper medical inputs and activities are delivered as per compliance.</li><li>Medico-marketing Support</li><li>Compliance in medico marketing activity</li><li>Evidence generation activities</li><li>Evaluation of New Products</li><li>Training and Development</li><li>Scientific Updates</li><li>Activities for Digital Platforms &amp; Other activities</li><li>Support Medical writing , Publication and communication</li></ul> Requirements: <ul><li>MD (Pharmacology/Medicine) / MBBS</li></ul> Experience: <ul><li>5-8 year in Medical Affairs -</li><li>Freshers with exceptional academic qualifications will be considered</li></ul> Skills: <ul><li>MS Office</li><li>Excellent written &amp; oral communication skills</li><li>Disease/Therapy Knowledge</li><li>Business Acumen</li><li>Excellent Relationship Building Skills</li><li>Broad Understanding of Medical Affairs&nbsp;</li><li>Confidence to interact with Internal &amp; External Stakeholders</li></ul>

Role Description: <ul><li>Join our dynamic Channel Sales team, where we develop and manage strategic partnerships with leading industrial automation companies.</li><li>Our mission is to drive IT infrastructure sales through collaboration and innovation.</li></ul> Responsibilities: <ul><li>As a Channel Sales Manager, you will play a crucial role in expanding our market reach by building relationships and negotiating agreements with key Industrial partners.</li><li>Your efforts will directly contribute to our growth in the manufacturing and automation sectors.</li><li>Develop and execute channel sales strategies to maximize revenue.</li><li>Act as the primary liaison between our company and strategic partners.</li><li>Drive sales of IT infrastructure solutions through channel partners.</li><li>Collaborate with internal teams to develop joint go-to-market strategies.</li><li>Track partner sales performance and regularly report on KPIs.</li></ul> Requirements: <ul><li>10+ years of experience in channel sales, partner sales, or business development.</li><li>Proven track record in selling IT infrastructure solutions.</li><li>Industry knowledge of industrial automation and manufacturing.</li><li>Strong negotiation and relationship-building skills.</li><li>Willingness to travel as needed.</li><li>Existing relationships with Industrial Automation companies</li><li>Understanding of Industry 4.0 and industrial cybersecurity.</li><li>Experience with reseller, VAR, or OEM agreements.</li><li>Technical certifications in networking, cloud, or cybersecurity.</li><li>Strong communication and problem-solving skills.</li></ul>

Responsibilities: Customer relationship and account management: <ul><li>Act as the primary interface between and STEA (Strategic Enterprise Accounts) within the Area.</li><li>Manage and develop relationships at both Area and FL levels, ensuring close collaboration with the Global Account Head, local Key Account Managers and BL sales development directors.</li><li>Develop strong C-suite relationship which may be fostered across Area and Global level executive leadership team and EXB-1.</li><li>Execute and oversee Area-specific account plans, ensuring they are aligned with Global strategies and tailored to meet regional customer needs.</li><li>Lead efforts to strengthen position as a Trusted Partner of Choice through all phases of the customer lifecycle, including new installations, service, and modernization.</li><li>Oversee agreement deployment across the Area, maximizing opportunities and ensuring compliance with customer requirements.</li><li>Generate a clear understanding of the customer’s web of influence.</li><li>Proactively manage escalations and address customer issues, promoting strong collaboration and service excellence.</li><li>Monitor and ensure that appropriate governance structures are in place for effective account management.</li><li>Host regular webinars to build the brand within the Area.</li><li>Represent at industry events, conferences, and customer meetings to strengthen relationships, promote offerings, and expand networks.</li><li>Actively participate in and support customer-focused events and marketing initiatives to raise brand awareness and generate new leads.</li></ul> Sales and growth management: <ul><li>Drive sales growth by actively managing the opportunity pipeline and sales funnel, ensuring that the account portfolio is well-positioned for both short- and long-term success.</li><li>Lead tenders and negotiations at the Area level, working closely with Global and local teams to ensure successful outcomes.</li><li>Establish oversight processes to track and monitor key opportunities and projects.</li><li>Collaborate with internal teams to develop and execute strategies that drive customer value and account profitability.</li><li>Identify innovation pilot sites in collaboration with the Global Innovation and Global Business Development teams, and lead to full development stage and potential scale.</li><li>Maintain a strong understanding of competitive dynamics and industry trends to position effectively in the marketplace.</li></ul> Performance and financial oversight: <ul><li>Track, analyze, and report on Area-level KPIs, focusing on OR/sales growth, profitability, customer satisfaction, and overall account health.</li><li>Manage budgeting, forecasting, and financial performance across all business lines, ensuring profitability and compliance with targets.</li><li>Ensure effective management of billing, debt collection, contract administration, and Area-level spend reporting (including rebates when not coordinated by Global).</li></ul> Operational and asset management: <ul><li>Implement and oversee Asset Management Plans, ensuring they meet customer needs and maximize the value of customer assets.</li><li>Support ad hoc contractual requirements, such as condition reports, additional testing, and inspections.</li><li>Ensure smooth operational execution, including customer-specific contractual tasks and compliance with agreed-upon deliverables.</li><li>Collaborate with internal and external stakeholders to ensure the efficient deployment and maintenance of customer assets, identifying opportunities for operational improvements and cost optimization.</li></ul> Leadership and collaboration: <ul><li>Lead and coach FL Key Account Managers, in a matrix, ensuring alignment with Area strategies and fostering cross-functional collaboration.</li><li>Facilitate information sharing and coordination between Global, Area, and FL teams to ensure transparency and strategic alignment.</li><li>Drive brand visibility within the STEA at the Area level, focusing on strategic initiatives such as digital, sustainability, and innovation.</li></ul> ﻿Requirements: <ul><li>10 years direct experience in global account in the area/ region</li><li>Experience working in building industry or building maintenance</li><li>Excellent leadership &amp; customer relationship management</li></ul>

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Public Sector Delivery Lead

Branch Manager - Freight Forwarding

Assistant R&D Manager

Senior Sourcing Leader

Solutions Engineer, Cybersecurity

Solution Consultant

Account Executive-Cloud and AI

Medical Affairs Lead

Partner Account Manager

Head of Key Account, APM

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81 channel building Jobs found

Public Sector Delivery Lead

Branch Manager - Freight Forwarding

Assistant R&D Manager

Senior Sourcing Leader

Solutions Engineer, Cybersecurity

Solution Consultant

Account Executive-Cloud and AI

Medical Affairs Lead

Partner Account Manager

Head of Key Account, APM

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