Finance Manager

Accounting Specialist

Tax Lead

Commercial Finance Analyst

Senior Digital Marketing Analyst

EHS Analyst

Buyer/Planner

Process Industries Sales Leader (F&B / Industrial Domain)

Customer Care Lead

Customer Service Manager

Job Purpose: Reporting to the Financial Controller, the overall purpose of the Finance Manager role is to oversee all financials, process excellence, related administrative matters and manage systems Responsibilities: Financial Reporting: <ul><li>Monitor and report any variances from the established budgets to senior management monthly basis showing controls are in place</li><li>Prepare accurate financial reports monthly, interpret the financial results to management, research and report on factors influencing business performance</li><li>Manage the companys financial accounting, monitoring, and reporting systems for effective decision making and statutory compliance</li><li>Ensure to maintain master data file for loans given to related and third parties helping in understanding the live position of the accounts</li><li>Ensure Fixed asset register is kept and maintained with accuracy as per statutory requirement</li><li>Ensuring accuracy of invoicing to affiliates thereby helping them in getting the actual costings of products and decision of selling price.</li></ul> Taxation: <ul><li>Ensure the monthly filing of the PAYE returns and TDS returns are executed on timely basis to meet statutory requirement</li><li>Ensure the monthly statutory contributions return are filed on timely basis to meet statutory requirement</li><li>Communicate every change in relation to personal income tax and corporate tax matters to senior management in the organization for timely decision making.</li><li>Ensure the accuracy and timeliness of the quarterly APS returns and annual tax returns as per statutory requirement</li><li>Ensure the liaison with other third parties like tax authorities and ensure our tax controls are up to date, backed with all supporting evidence they might require.</li><li>Conduct monthly payroll duties in a timely manner including disbursing statutory contributions as per the statutory requirements.</li></ul> Bookkeeping : <ul><li>Perform checks and bank reconciliations within agreed timelines and undertake end of year processes within the agreed timelines to facilitate timely closure of Accounts</li><li>Ensure petty cash is updated on timely basis to capture all the expenses and accurate reporting</li><li>Ensure the financial records are up to speed with statutory requirements and high quality management reports.</li><li>Act as a secondary check on payroll duties in a timely manner including disbursing statutory contributions as per the statutory requirements.</li><li>Ensure clearing of Recons Accounts to meet internal controls guidelines</li><li>Ensure Inventory reconciliation is conducted on monthly basis to mitigate reporting risks</li><li>Ensure Supplier reconciliation is conducted on quarterly basis with proper signing offs for timely settlement of Supplier accounts.</li><li>Ensure Intercompany loans reconciliation is executed on quarterly basis (principal and interest) to meet internal controls guidelines</li></ul> Cost &amp; Cash Flow Management: <ul><li>Assist the Treasury department on schedules they might require in relation to redemption/maturity of fixed deposits accounts, loans and investment in equity and debt instruments.</li><li>Monitor and interpret cash flows and predict future trends through in-depth analysis of changes and advising accordingly</li></ul>&nbsp;Process Excellence: <ul><li>Review and update all existing business, financial and operational processes as per statutory requirement</li><li>Conduct a gap analysis for current processes and develop new proposed processes if required to control business risks.</li><li>Implement optimal process framework in accordance with strategic business objectives&nbsp;</li><li>Develop a compliance checklist and monitor progress through dashboards and/ or data analytics; to monitor internal controls.</li><li>Identify of areas of improvement in overall business performance, with a focus on cost optimization, revenue assurance and maximization, improved process efficiency, supply chain management and resource utilization</li><li>Monitor systems implementation project management and keep track of any systems changes for effective decision making</li></ul> Compliance: <ul><li>Receive all invoices and ensure they are appropriately authorised according to the outlined standard operating procedures</li><li>Increase organizational effectiveness through sound financial analysis and process improvement.</li><li>Liaise with the audit function and offer required support to ensure annual audit is conducted and also developing external relationships with appropriate contacts, e.g.&nbsp;</li><li>external auditors, bankers and approach independent person/body to conduct test on our tax compliance.</li></ul> Requirements: Knowledge: Skills and Experience required for this Role: <ul><li>A first degree in Accounting/Finance or any related discipline.</li><li>Membership in either of the following professional bodies Certified Public Accountant (CPA) or Association of Certified Chartered Accountants (ACCA).</li><li>Possession of any of the following certifications is an added advantage: Certified Quality Auditor (CQA), CISA or International Systems Audit and Control Association (ISACA).</li><li>At least 7 years of post-qualification experience.</li><li>Experience in use of modern accounting/financial techniques and software.</li><li>Must have the experience and capability to ensure timely and accurate preparation of the consolidated financial reports.</li><li>In-depth understanding of finance and accounting principles and standards, responsibilities, code of ethics and certification.</li><li>Ability to identify key audit issues, present sensitive and difficult audit findings and recommendations to the management.</li></ul>&nbsp;Competencies required for this Role: <ul><li>Entrepreneurial and Commercial Thinking</li><li>Adhering to principles and values</li><li>Applying expertise and technology</li><li>Presenting and communicating information</li><li>Working with people&nbsp;</li><li>Analyzing</li></ul>

Responsibilities: <ul><li>Maintain the general ledger, including journal entries, account reconciliations, and month-end close activities.</li><li>Manage accounts payable (AP) and accounts receivable (AR) processes.</li><li>Maintain and reconcile the fixed asset register, including capitalization, depreciation, and disposals.</li><li>Support inventory accounting and cost tracking in coordination with operations.</li><li>Assist in preparing monthly, quarterly, and annual financial statements.</li><li>Support internal and external audits by preparing schedules and documentation.</li><li>Ensure compliance with company policies, internal controls, and accounting standards.</li><li>Assist with ERP system transactions and support improvements in accounting workflows during startup and scale-up phases.</li><li>Monitor and report on operational KPIs, capital expenditure, and project financial performance to drive cost efficiency and identify financial risks and opportunities.</li><li>Contribute to establishing finance-related procedures and documentation during plant startup and scale-up.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelor’s degree in Finance, Accounting, or a related field (MBA or CPA preferred).</li><li>3–5 years of experience in financial analysis, preferably within pharmaceutical manufacturing or a regulated industry.</li><li>Strong understanding of cost accounting principles, financial modeling, and manufacturing operations.</li><li>Familiarity with ERP systems such as SAP, Oracle, NetSuite, and financial reporting tools.</li><li>Experience in startup or greenfield environments is highly desirable.</li></ul> Skills &amp; Competencies: <ul><li>Analytical mindset with strong attention to detail and accuracy.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally.</li><li>Advanced Excel skills and proficiency in financial systems and data analysis tools.</li><li>Strong time management and organizational skills in a fast-paced, evolving environment.</li><li>Strong business acumen with a proactive, solution-oriented approach.</li><li>High level of integrity, confidentiality, and commitment to continuous improvement.</li></ul>

Responsibilities: Direct &amp; Indirect Tax Compliance: <ul><li>Lead monthly, quarterly and annual compliance for corporate income tax, TDS/TCS, GST and other indirect taxes.</li><li>Oversee preparation and filing of income tax returns, GST returns and related statutory filings within timelines.</li><li>Ensure accuracy of tax provisioning, reconciliations and workpapers for statutory and internal reporting.</li><li>International Taxation</li></ul> Transfer Pricing: <ul><li>Own transfer pricing policy and documentation (Master File, Local File), benchmarking studies and intercompany pricing reviews.</li><li>Manage TP audits, coordinate APAs/MAPs and defend positions before tax authorities.</li></ul> Audit, Assessments &amp; Dispute Management: <ul><li>Manage tax audits/assessments, prepare responses and coordinate with external counsel/advisors.</li><li>Track litigations, maintain position papers, risk assessments and provisions as required.</li></ul> Advisory &amp; Controls: <ul><li>Provide tax inputs for business initiatives, contracts, M&amp;A, restructurings and product pricing.</li><li>Implement and maintain tax policies, internal controls and SOPs to mitigate risk.</li></ul> Process, Team &amp; Stakeholder Management: <ul><li>Coordinate with accounting, payroll and legal for information and cohesive execution.</li><li>Communicate tax positions and risks to finance controller and tax head</li></ul> Requirements: <ul><li>Chartered Accountant (CA) with 8–10 years progressive experience in India taxation covering direct tax, GST, international tax and transfer pricing.</li><li>Proven experience in a corporate tax function, Big Four or reputable tax advisory firm.</li><li>Experience handling tax audits, assessments, litigation support and interactions with tax authorities.</li><li>Experience with tax provisions under Ind AS/IFRS preferred.</li><li>Having certifications related to taxation is a plus</li><li>Excellent communication skills (written and verbal); fluent in English</li><li>Detail-oriented with a high sense of urgency and exceptional organizational skills</li><li>Excellent interpersonal and conflict management skills with the ability to operate with a team, customer service, and leadership mentality</li><li>Ability to effectively lead, manage, and prioritize multiple projects, while operating in a fast-paced, complex global organization with shifting schedules and priorities</li><li>Solid working experience and knowledge of SAP, BI tools and office software (Excel).</li></ul>

Responsibilities: Strategy &amp; Business Partnership <ul><li>Provide financial market intelligence and strategic insights across the Americas region.</li><li>Partner with Sales and Pricing teams to align GTM strategy with financial targets, including:</li><li>Customer segmentation</li><li>Regional segmentation</li><li>Product and industry segmentation</li><li>Analyze macroeconomic and market trends impacting business performance.</li><li>Translate financial and operational data into actionable short-term and long-term recommendations.</li><li>Collaborate directly with Sales leaders to support GTM planning and customer engagement.</li><li>Support pricing strategy by analyzing pricing trends and evaluating price adjustments or erosion risks.</li><li>Partner with Operations to understand manufacturing and supply chain structures and align financial planning accordingly.</li></ul> Financial Planning &amp; Forecasting <ul><li>Support the Sales &amp; Operations Planning (S&amp;OP) financial process.</li><li>Align supply chain and operational assumptions with revenue forecasts.</li><li>Prepare and manage forecasts for:</li><li>Revenue and sales performance</li><li>Gross margin and cost of sales</li><li>Accounts receivable and cash flow</li><li>Participate in financial planning cycles, including:</li><li>Forecast commitments</li><li>Risk and opportunity assessments</li><li>Annual and multi-year business planning</li><li>Develop supporting forecasts such as GTM forecasts and plant financial forecasts.</li></ul> Financial Reporting &amp; Analysis <ul><li>Analyze financial results versus forecast and identify root causes of variances.</li><li>Provide weekly and monthly financial reports with performance insights.</li><li>Deliver financial analytics to support decision-making by Sales and business leadership.</li><li>Conduct customer profitability and business performance analysis.</li></ul> Financial Controls &amp; Accounts Receivable <ul><li>Manage and forecast sales adjustments, accruals, and liabilities.</li><li>Perform balance sheet reconciliations and ensure financial accuracy.</li><li>Forecast accounts receivable and support improvements in Days Sales Outstanding (DSO).</li><li>Act as liaison between business units and finance shared services for collections and AR management.</li></ul> Requirements: Required Qualifications <ul><li>Bachelor’s degree in Finance, Accounting, Economics, or related field.</li><li>3–7+ years of experience in commercial finance, FP&amp;A, or financial analysis.</li><li>Experience supporting Sales, Pricing, or Operations teams in a manufacturing or industrial environment preferred.</li><li>Strong financial modeling, forecasting, and analytical skills.</li><li>Advanced proficiency in Microsoft Excel and PowerPoint.</li><li>Experience with ERP systems (SAP, Oracle, or similar) preferred.</li><li>Strong communication and stakeholder management skills</li></ul>

Role Description: <ul><li>The Senior Digital Marketing Analyst is responsible for elevating digital experience, improving website navigation &amp; content findability, and driving search performance (onsite search, SEO, GEO) for the DDN business.</li><li>This role focuses on continuous digital experience optimization—identifying customer journey insights, improving content discoverability, increasing engagement, and partnering across COE, product, sales, and engineering teams to ensure DDN delivers an excellent digital experience for target customers.</li><li>In addition, this analyst will also support execution of DDN’s Account-based Marketing and Account-based Experience strategies.</li><li>The ideal candidate brings experience in web experience management, SEO, website &amp; customer journey analytics, digital UX improvements (ABM experience is a plus)—with a strong bias for data driven decision making and cross functional collaboration</li></ul> Responsibilities: 1. Website &amp; Digital Experience Ownership <ul><li>Own and manage DDN pages on client website, ensuring content clarity, navigation ease, and improved user experience.</li><li>Lead Digital Experience Enhancement Programs for DDN, including strategic planning, execution and measurement.</li><li>Identify and implement enhancements across customer journeys to improve engagement, path to product, and conversion.</li><li>Partner with COE for overall client website enhancements</li></ul> 2. Search &amp; Findability&nbsp; <ul><li>Lead search optimization efforts (internal client website search + external SEO/GEO) to improve content discoverability and product visibility.</li><li>Conduct keyword research, search insights analysis, and content optimization to increase targeted traffic.</li><li>Partner with COE Search and Product Data teams to improve taxonomy, product data quality, and metadata.</li></ul> 3. Digital Insights &amp; Customer Journey Analytics&nbsp; <ul><li>Analyze digital behavior using Adobe/Google Analytics to identify friction points and recommend improvements.</li><li>Develop insights dashboards and regular reporting on engagement, conversions, and client website performance.</li><li>Drive data driven recommendations to influence content strategy, navigation design, and digital channel optimization.</li></ul> 4. Cross Functional Digital CX Programs&nbsp; <ul><li>Partner with Product, Engineering, Sales and COE to align and execute digital experience improvement programs.</li><li>Support ABM and campaign teams by ensuring landing pages, product pages, and navigational flows are optimized for target personas.</li></ul> 5. Promotion &amp; Engagement Support <ul><li>Support digital promotions, sample campaigns and pipeline generation programs through website/UI enhancements.</li><li>Monitor client performance regularly and proactively suggest tests or improvements (A/B testing, content structure, CTA updates).</li></ul> Requirements: Qualifications <ul><li>Bachelor’s degree or above in Digital, Marketing or related field.</li><li>8+ years of experience in digital experience/marketing (B2B preferred).</li><li>Hands‑on experience with:</li><li>Website CMS (AEM preferred)</li><li>Analytics platforms (Adobe Analytics, Google Analytics)</li><li>SEO/SEM tools (SEMrush, Google Ads, Search Console)</li><li>UX research, customer journey mapping</li><li>HTML code is a plus</li><li>Strong analytical mindset with ability to translate insights into concrete actions.</li><li>Excellent communication and collaboration skills with experience influencing cross‑functional stakeholders.</li><li>Self‑driven, detail‑oriented, and comfortable working in a matrixed and fast-paced global organization.&nbsp;</li></ul>

Responsibilities: Planning: <ul><li>Initiate annual EHS training plan &amp; EHS internal audit plan in order to meet the department annual operating plan.</li></ul> Procedures &amp; Document Update: <ul><li>Review &amp; update EHS procedure according to internal &amp; external audit finding.</li><li>Initiate, update and execute EHS policies or procedures according to national laws and regulations or S.A.F.E or Global policies.</li><li>in order to fulfill company EHS system and make work efficient.</li></ul> Safety and Health Management: <ul><li>Submit application to Safety Bureau for Safety and Health Impact Assessment and other required permits or registration in order to meet the requirement of national laws and regulations.</li><li>Conduct Safety Standard Management review and follow in velocity EHS system.</li><li>Coordinate industrial hygiene monitoring, evaluation, medical surveillance in order to prevent occupational disease.</li><li>Maintain SAFE and environment tool with continuous improvement.</li><li>Follow up Incident investigation, correction and Injury Trend Analysis in order to prevent incidents.</li><li>Conduct canteen and dormitory inspection with Admin. to supervise food safety and fire safety,in order to prevent incidents.</li><li>Conduct contractor &amp; supplier EHS management, issuing non-routine high risk task permits, in order to prevent incidents.</li></ul> EHS Projects: <ul><li>Lead and follow up JSA, LOTO, Ergo, Machine Guarding,BBS, Nearhit reporting, PPE management, IH, Environmental and etc.</li><li>Coordinate the Kaizens and other EHS activities, in order to meet SAFE and 5 star requirement and prevent incidents.</li></ul> Audit: <ul><li>Implement routine EHS internal audit and examine;</li><li>Prepare necessary material or data sheet for S.A.F.E ,customer, local government, global audit;in order to ensure meet compliance requirements.</li></ul> Reporting &amp; Training: <ul><li>Prepare Monthly EHS performance report in order to present EHS performance;</li><li>Organize health and safety related training to employee in order to promote the awareness of health and safety.</li></ul> Requirements: Education, Technical Qualification &amp; Experience: <ul><li>Minimum 6+ years of EH&amp;S experience required;</li><li>Possesses a strong grasp of Malaysias EHS laws and regulations and can conduct compliance assessments.</li><li>Autonomous ability in conducting audits and inspections of all aspects of EHS;</li><li>Good reading and writing in English &amp; Chines</li><li>Skilled in leveraging Excel for data analysis, visualization, and tracking key metrics.</li></ul>

Responsibilities: <ul><li>Develop and execute purchase orders for raw materials, packaging components, consumables, and services in accordance with approved supplier lists and site requirements.</li><li>Maintain optimal inventory levels by balancing material availability with cost-effective order quantities.</li><li>Collaborate with Production Planning and Supply Chain to align material purchases with manufacturing schedules.</li><li>Participate and represent the site in the routine S&amp;OP meeting.</li><li>Monitor supplier performance, including on-time delivery, quality, and responsiveness, and drive corrective actions as needed.</li><li>Negotiate pricing, terms, and contracts with suppliers to achieve cost savings and value-added agreements.</li><li>Maintain accurate purchasing and planning data in the ERP system, ensuring alignment with master data and inventory control requirements.</li><li>Identify and qualify alternative suppliers to mitigate supply risks and ensure business continuity.</li><li>Coordinate with Quality Assurance and Quality Control to ensure incoming materials meet specifications and quality standards.</li><li>Support new product introduction by sourcing and securing materials in alignment with project timelines.</li><li>Generate and track Production Orders through release to ensure on time, in full deliveries to customers.</li><li>Track and report key procurement and planning metrics, such as supplier on-time delivery, inventory turns, and purchase price variance.</li><li>Ensure compliance with all cGMP, DEA, and regulatory requirements for the procurement and handling of controlled substances and high potent materials.</li><li>Participate in cross-functional process improvement initiatives to enhance supply chain efficiency and reliability</li></ul> Requirements: Qualifications / Experience: <ul><li>Bachelor’s degree in Supply Chain Management, Business Administration, or related field preferred; equivalent work experience considered.</li><li>Minimum of 3 years of procurement, planning, or supply chain experience in a cGMP-regulated pharmaceutical, biotechnology, or related manufacturing environment.</li><li>Experience with controlled substances, high potent APIs, and regulated material handling preferred.</li><li>Strong knowledge of ERP/MRP systems, purchasing processes, and inventory control principles.</li><li>Familiarity with cGMP, DEA, and FDA requirements related to materials management.</li></ul>

Responsibilities: Sales Excellence: <ul><li>Achieve and/or Surpass Revenue objectives per identified sub sector.&nbsp;</li><li>Drive sustainable growth across the Process Industries sectors in the ANZ and SEA with a focus on driving profitable sales growth and identifying strategic new business opportunities.</li><li>Build and execute strategic plans to develop market opportunities, strengthen customer relationships, and achieve sustainable growth.</li><li>Embed an agile sales strategy by leveraging a CRM system and data insights inform decision making.</li><li>Lead continuous improvement and sales excellence initiatives to increase sales, generate leads, identify market opportunities, and drive efficiencies in your teams.</li><li>Understand and meet customer needs, identify growth opportunities, and manage senior stakeholder relationships effectively.&nbsp;</li></ul> Financial Management: <ul><li>Achieve P&amp;L objectives to meet business targets, ensuring alignment with financial and organisational goals&nbsp;</li><li>Make key decisions on budget allocation and resource management.</li></ul> Strategic Leadership: <ul><li>You have strong followership and serve as an authentic leader, coach, and advisor.&nbsp;</li><li>Build trust-based relationships and leadership capabilities at all levels by driving accountability and empowering colleagues to make decisions.</li><li>Effectively communicate the vision, strategic direction, and purpose for direct reports and the front-facing Sales Engineering teams to inspire and empower.</li><li>Lead a diverse and multi-cultural team and unite them through a common vision and collaborative environment.&nbsp;</li><li>Serve as an authentic leader, coach, and advisor to your teams to drive engagement, performance development, and foster a culture of inclusivity.&nbsp;</li><li>Promote a culture of learning and continuous growth, ensuring colleagues are constantly building necessary capabilities, knowledge and expertise to be successful and growth within the Company.</li><li>Support robust talent management across ANZ and SEA both within company and the wider group business.</li><li>Manage change effectively through maintaining balance and stability during periods of change and ambiguity.&nbsp;</li><li>Drive Total Customer Solutions by aligning sector strategy with company value chains and collaborating across central &amp; group teams.&nbsp;</li><li>Network across the wider business to share talent, identify business opportunities, and foster collaboration, ensuring alignment with group objectives and strengthening cross-functional relationships.</li><li>Collaborate with cross-functional teams (Finance, HR, Sales Support, EHS, Supply) to deliver seamless customer experience, business growth, and project delivery.</li><li>Ensure adherence to local laws, regulations in each of the operating countries, and internal company policies and procedures.</li><li>In alignment with the Group and Divisional vision, provide a clearly translated regional vision, direction, and purpose for direct reports and the customer-facing sales teams.</li></ul> Requirements: <ul><li>Bachelor’s Degree in engineering, or equivalent experience. This must be from an accredited university or college</li><li>Visionary leader with proven success in leading sales teams in a strategic capacity, with the ability to inspire and develop high-performing and empowered cross regional teams.</li><li>Strong understanding of Process Industries (F&amp;B, Industrial, Mining and W&amp;WW), including an in-depth understanding of key sub-sectors, trends, and customer dynamics, ideally within a similar regional sales position.&nbsp;</li><li>Strong understanding of developing regional Strategic business development, key account management and business development within aligned markets.</li><li>Proven experience managing budgets and P&amp;L responsibilities with a focus on sustainable growth.&nbsp;</li><li>Strong commercial acumen with a track record of achieving and exceeding sales targets and business goals through both leadership and strategic planning.&nbsp;</li><li>Champion our core values, fostering a culture of safety, collaboration, customer focus, excellence and respect across teams to deliver exceptional results and foster an engaging work environment.</li></ul>

Responsibilities: <ul><li>Ensure the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (i.e. on order processing, sales terms and conditions, etc.)</li><li>Ensure the execution of the credit policy defined with the Finance and Controlling team.</li><li>Develop and maintain high level of collaboration with our clients especially on flow optimization, data exchanges, shared KPIs and resolution on customer complaints.</li><li>Collaborate closely with Commercial team to align distribution strategies meeting the sales and marketing objectives.</li><li>Ensure compliance with all regulations and company policies related to distribution management and logistics.</li><li>Be or manage within the team, the Local Business Owner who will be the main contact representing LID South Asia Customer Care on process and system improvements.&nbsp;</li><li>Share and implement best practices from the Supply Chain community that could help in continuous improvement.</li></ul> Requirements: <ul><li>4-5 years of similar experience preferably in Distributor management.</li><li>Strong operational excellence, agility and customer orientation to foster a demand-driven supply chain with service as a priority</li><li>Ability to optimize information, physical and financial flows along the whole Supply Chain</li><li>Good analytical skills and expertise to leverage business data to anticipate business activities, act proactively and implement continuous improvement</li><li>Strong leadership and influential skills</li><li>Good communication skills and sensitivity to business</li><li>Ability to balance long term strategic customer service direction with the day-to-day operational challenges and requirements</li><li>Cultural awareness of regional stakeholders&nbsp;&nbsp;</li><li>Proficient Excel skills, hands on experience with SAP system is required</li></ul>

Role Description: <ul><li>As a Manager in Solution Center, you will be at the forefront of driving transformational strategies focused on creating exceptional customer experiences.</li><li>Your leadership will be pivotal in establishing our brand as the preferred supplier by fostering strong customer relationships and steering your team towards unparalleled service excellence and growth</li></ul> Responsibilities: <ul><li>Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.</li><li>Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.</li><li>Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.</li><li>Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.</li><li>Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.</li><li>Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.</li><li>Cross-Functional Collaboration: Work seamlessly with internal partners in different BU’s, engineering, planning, and sales to ensure comprehensive customer support</li></ul> Requirements: <ul><li>Experience in a shared service environment.</li><li>Stake Holder management experience</li><li>Track record of successful change management in Customer Care.</li><li>Leadership experience in large, multi-layered teams.</li><li>8 + years in multinational Customer Care operations, with at least 5 years in a relevant role.</li><li>Effective collaboration across all organizational levels.</li><li>Industry-specific experience is advantageous.</li></ul> Skills: <ul><li>Customer-centric mindset.</li><li>Strong business acumen.</li><li>Leadership across international teams.</li><li>Servant Leadership approach.</li><li>Results-oriented with multitasking capabilities.</li><li>Agile and adaptable in driving change. Excellent communication, persuasion, and interpersonal skills.</li><li>Ability to forge strong cross-functional relationships.</li><li>Influential leadership without direct authority.</li><li>Collaborative and proactive attitude.</li></ul> Key Performance Measurements: <ul><li>Strategy, Execution, and Talent (SET) Customer Effort Score.</li><li>First Contact Resolution Efficiency/Productivity Improvement.</li><li>Employee Engagement.&nbsp;</li><li>Attrition Rates.</li></ul>

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94 chartered financial analyst Jobs found

Finance Manager

Accounting Specialist

Tax Lead

Commercial Finance Analyst

Senior Digital Marketing Analyst

EHS Analyst

Buyer/Planner

Process Industries Sales Leader (F&B / Industrial Domain)

Customer Care Lead

Customer Service Manager

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Skills

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94 chartered financial analyst Jobs found

Finance Manager

Accounting Specialist

Tax Lead

Commercial Finance Analyst

Senior Digital Marketing Analyst

EHS Analyst

Buyer/Planner

Process Industries Sales Leader (F&B / Industrial Domain)

Customer Care Lead

Customer Service Manager

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WhiteCrow is on a mission to connect companies with the best talent across the globe.