Associate - Cyber Security Services

PMO Portfolio Manager

Senior Area Sales Manager / Area Sales Manager

Responsibilities: <ul><li>As an Associate – Cyber Security Services you will provide 24x7 technical support for issues that involve our Cloud Managed Services customers cloud services. You will operate under pressure to isolate problems which are directly affecting our customer systems.</li><li>Using your experience, technical knowledge and company provided Knowledge Base Articles you will identify a customer’s needs and resolve Incidents or Service Requests. If an escalation is needed when troubleshooting, you have the support of your tier 2 peers.</li><li>You will be working in a fast-paced environment supporting our customers around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which we offers services for.</li><li>You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Your excellent written language skills will be used to communicate with customers through email and the IT Service Management tool.</li><li>Your excellent spoken language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.</li><li>The team which you work in provides support services focused on security technologies across Workplace, Data Center and other cross functional line of services. As a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.</li><li>Perform health checks on security solution regularly and help detect</li><li>incidents before there is any impact</li><li>Monitor and measure system resources, and if needed, resolve Issues related to</li><li>security incidents related to emails, changes and problem tickets;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution</li><li>Troubleshoot security related service issues as they occur and follow up with after action reviews;</li><li>Follow Incident, Request, Problem, Change and Access Management processes</li></ul> Requirements: <ul><li>Minimum 3+ years of experience working in a Security Operation Centre</li><li>Have a good understanding and awareness of 2 or more of the following:</li><li>Proof Point ,FireEye ,Trend Micro Deep Security, Trend Micro ApexOneDigital Guardian, Qualys Guard / Metasploit / Nessus Tenable, Microsoft M365,McAfee CASB, Cisco Meraki, Splunk Enterprise and Security, Okta, CyberArk</li><li>Have a good understanding of ticket management and service requests</li><li>Have a good understanding of Security Operations and Service Delivery</li><li>Exposure to ISO 27001, PCI related certification and compliance practices</li><li>Awareness and expertise of using at least 1 Enterprise Ticketing system</li><li>ITIL processes in supporting Security Solutions and Service Delivery</li><li>Engineering Degree in Computer Science or Technical Degree with certifications in Information Technology or Information Security</li><li>Good command in English, other foreign languages are a plus;</li><li>Good cross-cultural communication skills;</li><li>Ability to interact with various teams and customer;</li><li>Be a Team Player and Fast Learner;</li><li>Share best practices and proactively suggest continuous improvement;</li><li>Escalate operational issues to management when needed;</li><li>Willing to work in 24x7 shifts</li><li>Cisco certifications such as CCNA</li><li>Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500</li></ul>

Job role: <ul><li>The Portfolio Manager will be responsible for managing and governing the portfolio of AMEA IT projects, including managing capital and other funding elements, prioritization within and across AMEA and global teams, and ensuring projects are governed in accordance with global and AMEA standards and ways of working.&nbsp;</li><li>The goal for this role is to ensure a smoothly running portfolio, capital, and project execution process in a way that maximizes business value and outcomes from the portfolio, while minimizing risk.</li></ul> Responsibilities: <ul><li>Design, develop and manage the portfolio operating model and roles and responsibilities.</li><li>Develop and drive portfolio management best practices and standards that will improve productivity, investment decision making and realize targeted business outcomes.</li><li>Collaborates with the PMO COE Methods and Tools Manager to ensure use of standard methodologies, processes, PPM tools and reporting metrics (KPIs) across their portfolio.</li><li>Work with the BU IT Leads to make sure that appropriate program and project managers are allocated to portfolio projects and programs proactively.</li><li>Develops a set of executive and portfolio related dashboards to communicate up and down the organization the status of the program portfolio.</li><li>Manages the intake and demand management function and maintains the capital and expense budgets across the program portfolio.</li><li>Tracks, monitors, and manages global resourcing for projects.</li><li>Responsible for the adoption of portfolio management methodology and provides suitable interpretation to all stakeholders within the organization.</li><li>Contributes to the development of overall Business and IT strategy as it relates to the project portfolio and performance of that portfolio.</li><li>Contributes to training for portfolio management functions.</li><li>Clear understanding of the roles and responsibilities of cross- functional project teams and functional management</li><li>Business acumen: ability to think from an overall “best for the business” perspective.</li><li>Demonstrates initiative; results oriented.</li><li>&nbsp;Portfolio Managers work closely with BU IT Leads and Lighthouse Leads to drive alignment between initiative(s) and work stream teams.</li><li>The person in this role will interact weekly or daily with PMO Program Managers to understand program health.</li><li>Proactively work with the BRM to make the right assignments needed for the programs in the portfolio to successfully plan, launch and get executed.</li><li>Portfolio Managers will team with Program Managers and COE Methods and Tools Manager to execute intake and demand management, financial, estimating and resource management processes.</li><li>They will own the accountability for the financial health of their portfolio.</li><li>Participate in the stage gate process for a particular projects and programs.</li><li>Report to the Regional CIO on a bi-weekly basis and provide status on capital plan, budgets.</li><li>Interactions with regional/ BU finance, and with global portfolio team.</li><li>Partner with WOW team to develop best practices, train PMs, identify and address issues.</li></ul> Requirements: <ul><li>Bachelor’s degree&nbsp;</li><li>10+ years of experience in program, project, and portfolio management</li><li>7+ years of experience with the functions within program and portfolio management (what does this mean?)</li><li>7+ years with delivery methodologies and tools (this seems high – 5+ should be fine)</li><li>Project, Program, and Portfolio leadership experience</li><li>Program manager experience or people manager experience (with direct reports) (is this required?)</li><li>Portfolio, capacity, and financial management experience</li><li>Exceptional portfolio, program, and project management skills</li><li>Experience driving change management initiatives across an organization.</li><li>Self-motivated individual with passion to succeed.</li><li>Demonstrated leadership for process harmonization across an organization.</li><li>Strong influence management skills: ability to work cooperatively at all levels in a matrix environment to build and maintain the positive relationships required to accomplish organizational goals.</li><li>Excellent communication skills and interpersonal/team effectiveness – ability to communicate to various levels of management and employees succinctly and accurately.</li><li>Excellent decision-making skills – ability to negotiate and balance decisions and manage competing priorities across multiple functional areas</li><li>Team with training, resource management, integration management and analytics functions to make sure they have the appropriate methods and tools (I did not understand this point)</li><li>Exceptional analytical, strategic, planning, organization, and time management skills to effectively execute capital plan and budgets.</li><li>Experience implementing initiatives through effective influence management skills at multiple levels in the organization.</li><li>Excellent verbal and written communication and presentation skills</li><li>Experience in creating and delivering presentations to leadership.</li><li>Excellent facilitation and issue resolution skills</li><li>Previous experience operating in a matrix organization.</li><li>Ability to work independently or collaboratively to determine and develop approaches to solutions with very little to no supervision or direction.</li><li>Experience providing work direction and leadership to people and teams in a management role.</li><li>Experience with Planview, IPS Unifier, MS Project, MS Excel, MS PowerPoint, and MS Word&nbsp;</li><li>Work is performed in a typical office environment including normal work activities.&nbsp;</li><li>Hybrid ways of working have been adopted across India offices and will also be available to the Admin Support, but this role will not be fully remote.</li><li>Role reports into the Regional CIO.</li><li>This position requires regular attendance and punctuality in accordance with Company policies.&nbsp;</li><li>Additionally, the ability to interact well with other employees around the world is required.&nbsp;</li><li>Location: Hybrid –India based.</li></ul>

Job Role: Main Purpose <ul><li>The primary objective of the role will be to ensure that the client has a clearly articulated sales growth and to deliver the desired financial outputs.</li><li>Ensure customer base is well managed and profitable, in line with Company sales and Marketing objectives.</li><li>To develop and execute product sales strategy for responsible markets.</li></ul> dimension / Financial job: <ul><li>Individual Conrtibutor/ People Leader</li><li>No. of subordinates: 0-03</li><li>Size of Business USD 188 Million</li></ul> Responsibilities: <ul><li>Ensure accomplishment of overall revenue profit targets in the assigned territory.</li><li>Identify growth opportunities in the institutional sales landscape by tapping into newer accounts Identifying gaps &amp; ways to bridge these gaps.</li><li>Manage customer relationships to maintain / increase the existing SOB (share of business).</li><li>Report all data through prescribed tools and technology within defined timeline.</li><li>Support Network expansion, Appointment &amp; Activation initiatives.</li><li>Discover sales opportunities through expanding reach.</li><li>Visiting Projects on a regular basis and Have firm grip on the territory through working on assigned areas.</li><li>Be the point of contact for solving all trade related issues and escalating, wherever needed.</li><li>Track and monitor customer satisfaction and maintain constant touch with key accounts to effectively service new and current needs</li><li>Analysing latest marketing trends and tracking competitor’s activities and providing valuable inputs for fine tuning of sales &amp; marketing strategies.</li><li>Coordinate with supply chain and distribution team to ensure timely delivery of products to customers as per approved business plan</li></ul> Requirements: <ul><li>Minimum Bachelor Degree, prefer Master Degree</li><li>Six (6) plus year’s professional experience in in Plastics &amp; allied industry (Building Material Companies).</li><li>Ability to speak Local Language is required.&nbsp;</li><li>Knowledge of English language will be desirable</li><li>Handling of Private Projects, Consultants and Architects</li><li>Problem-solving skills and Analytical Thinking</li><li>Strong execution and deadline focus</li><li>Good judgement and decision making</li><li>Strong desire to win</li><li>Highly motivated self-starter Team player</li><li>Experience with the implementation of new business development and market development initiatives that lead to profitable growth for Private Projects.&nbsp;</li></ul>

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Associate - Cyber Security Services

PMO Portfolio Manager

Senior Area Sales Manager / Area Sales Manager

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Associate - Cyber Security Services

PMO Portfolio Manager

Senior Area Sales Manager / Area Sales Manager

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