Technical Support Specialist

Product Owner

Systems Engineer

Solution Architect – WIFI

Senior Network Engineer

Sales Manager SENSE

HR Partner

Buyer

Manager Supply Chain

Facilities Engineer

Brookfield Culture
Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description 
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users. 
The Technical Support Specialist will report to the Team lead, Deskside.  In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. 
The ideal candidate for this role will possess the following attributes.
•	Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
•	Professionalism - candidate maintains composure and integrity while providing timely support to end users.  
•	Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve. 

Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
•	ITIL Methodology
•	Proficient with the following technologies: 
o	Windows 10 & 11, 
o	Microsoft Office (O365)
o	Internet Browsers, 
o	Local Account Management, 
o	Installs and removals, Registry, Command line, Service management systems and System Management Tools,
o	MFA (Microsoft Authentication)
o	VPNs
•	Proficient with the following hardware:
o	Desktop / Laptop
o	iPad/iPhone, 
o	Android Phones/Devices 
o	Printers
o	Cisco Video Conferencing equipment, 
o	Teams phones
•	Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired.
Experience
•	5+ years of related experience
•	Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
•	Preferred experience with financial services, with front office support a plus
•	Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
•	Strong and effective customer relationship management skills and process/practice experience
•	Experience working with third-party service provider service delivery execution and business governance.
•	Experience with ServiceNow ticketing system preferred, but not required.
•	Understands the importance and is vigilant with Cybersecurity matters.



Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.


Responsibilities: <ul><li>Develop Cloud platform software and collaborate across engineering groups to maximize the use of common emerging platform technologies, conventions and technological building blocks.</li><li>Communicate across functions and other stakeholders and drive engineering initiatives&nbsp;</li><li>Introduce and maintain AGILE SDLC best practices in the team.&nbsp;</li><li>Participate in Code Review, Technical design discussion&nbsp;</li><li>Be a subject matter expert in the Public Cloud and On-Prem based platforms</li><li>Craft project status reporting and deliver executive briefings to update senior leaders and stakeholders.</li><li>Understand product use case and communicate technically with local and remote engineering teams.</li><li>Develop strong working relationships with cross functional teams to best understand and deliver on business goals and priorities.</li></ul> Requirements: <ul><li>10+ years of software engineering work experience, including hands-on technical management.</li><li>In-depth knowledge on NMS and other network software</li><li>7+ years’ experience coding in one of the following languages: Go and Python.</li><li>Experience with Docker and Kubernetes for deployment and orchestration.</li><li>Hands-on knowledge on Public Cloud Services and infrastructure.&nbsp;</li><li>7+ years’ of demonstrated experience recruiting and managing technical teams, including performance management</li><li>Well versed in Agile Project Management processes. Able to deal well with rapid changes and manage through long projects</li><li>Strong verbal and written communications skills are a must, as well as the ability to work effectively across global internal and external organizations and remote teams</li><li>Education – BE/B.Tech in Computer/Electronic &amp; Telecommunication Engineering&nbsp;</li></ul>

Responsibilities: <ul><li>Respond, manage, and escalate (as needed) technical support requests via the ticketing system, telephone calls, and emails either directly or using remote support tools.</li><li>Responsible for supporting Business user end point devices (Laptops/desktops/Smart phones/Tablets /video conferencing services) either directly or using remote support tools on as-needed basis.</li><li>Ensure compliance of regulatory requirements including cGMP standards and site-specific SOPs when completing assigned functional activities.</li><li>Manage and maintain analytical laboratory and computerized manufacturing control systems in a GMP environment according to established regulatory requirements.</li><li>Perform L1 tasks on Server, Network and Telecom Infrastructure in USA &amp; Canada as needed.</li><li>Assist Core teams in performing L1 troubleshooting tasks on Security tools, technologies &amp; platforms like Crowdstrike, Zscaler, Zero Trust, Privileged access management.</li><li>Maintain inventories of endpoint devices, GMP assets and applications.</li><li>Ensure 100% compliance with the GMP Policies and Procedures.</li></ul> Operations: <ul><li>Handle day to day end user support tickets. Provides IT support to VIP users.</li><li>Work with central IT teams to resolve issues reported via helpdesk system.</li><li>Owns end-to-end responsibility for resolving issues in a timely manner.</li><li>Provides updates on Infrastructure health and corrective/preventive actions.</li><li>Maintains an up-to-date inventory of endpoint devices, servers, GMP assets, OT devices and Network devices.</li><li>Flexible to work in a multi-shift operation environment.&nbsp;</li><li>Can be onsite on need basis to assist during any crisis in off-business hours.</li><li>Ensure site IT SOPs are updated and supports site QA and CSV on GMP tasks.</li></ul> Requirements: Education Qualifications:&nbsp; <ul><li>Bachelor’s degree (IT) or similar Desired Certifications.</li><li>Certifications (preferred) – Current JNCIE-ENT, JNCIE, or CCIE certification/ CCNP, CEH, CISSP, MCSA etc.</li></ul> Experience Required: <ul><li>3 – 5 years’ experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment.</li><li>Working Knowledge of Cisco, Juniper, Aruba Technologies &amp; Architectures (examples- Cloud &amp; Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems)</li><li>Experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation.</li><li>Working knowledge of networking concepts such as Routing, Switching, VLANs, VPNs, DHCP and DNS.</li><li>Hands-on experience with Windows 10/11, Microsoft Office tools, common business applications, digital signing applications, Adobe software, Apple devices and L1 knowledge of Windows Server operating systems, Virtualization Hypervisors like VMWare and Wireless Networking devices like Aruba/HPE.</li><li>Has good knowledge for troubleshooting Microsoft 365 and Microsoft Teams rooms (conferencing systems)</li><li>Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances.</li><li>Well versed on GMP Infrastructure and Applications used in Manufacturing and Laboratories.</li><li>Well versed with GMP Procedures</li></ul>

Responsibilities: <ul><li>Be part of the APAC SA/L3 team supporting regional and global projects on wireless planning</li><li>Work alongside R&amp;D engineers for Wireless Communications.</li><li>Take the lead in wireless planning for network, security and site installation in factories, plants, campuses and hospitality buildings.</li><li>Require working on-site for survey and fine-tuning.</li><li>Document and visualize wireless network designs in the form of design prerequisites, topology drawings, reports, configuration procedures, performance metrics, and demonstrations.</li><li>Validating designs in the company Customer Innovation Center (CIC) lab with the company GPS team including validation of company technology with third-party products.</li><li>Reporting projects and customers’ feedback to Sales, Product Management, and company Engineering/R&amp;D</li></ul> Requirements: <ul><li>Education - 6-10+ years of experience in Wireless Network engineering, design, and implementation.</li><li>Background in Engineering is a must (Computer/Electrical/Electronics/Wireless/Communication Engineering).</li><li>Markets - Strong Knowledge of Wireless and relevant cyber security technologies, Wireless Engineering Research and Development with an ability to Wi-Fi standards &amp; antennas and should be able to diagnose complex wireless networks with considerations in RF environment and provide in depth analysis and design guidance.</li><li>Technical know-how in Industrial Ethernet and technologies like SCADA Industrial Control Systems, Digital Automation, Industrial Cyber Security, Cloud Computing, Industrial Networking &amp; AutoCAD drawing is a plus.</li><li>Customers Define our Success – Results-oriented with a process mindset. Excellent interpersonal and communication skills with strong ownership &amp; should be comfortable with communication/engagement with customers and partners. </li><li>Willing to dedicate extra time and travel to meet objectives.&nbsp;</li></ul>

Responsibilities: <ul><li>The Senior Network Engineer will design transformation, deployment, automation, operation, and own our client software defined network infrastructure with an initial focus on migration of legacy networking infrastructure to modern software defined networking infrastructure.</li><li>In this role you will provide thought leadership and actively engage in a network transformation project to migrate legacy physical networking infrastructure to Modern software defined networking infrastructure to architect, build, secure, and maintain.&nbsp;</li></ul> Key Accountabilities <ul><li>Provide technical leadership and influence the use of software development and infrastructure as code practices to design, build and support software defined network capabilities.</li><li>Provide expert leadership across network teams to resolve complex problems and remove roadblocks.&nbsp;</li><li>Participate in the engineering community by being a coach and mentor to engineers, share new technical trends and develop modern skills and engineering best practices across Our client.&nbsp;</li></ul> Requirements: Qualifications&nbsp; <ul><li>Bachelor’s degree in a related field or equivalent experience.</li><li>Minimum of 4 years of experience in the field of Networking (Routing, Switching and SD WAN) Knowledge in Software Defined Networks.&nbsp;</li><li>Experience on Versa &amp; Cisco products with ability to design, implement and troubleshooting skills.&nbsp;</li></ul>

Responsibilities: <ul><li>Manage the salesteam (External Salespeople, Internal Salespeople, Specialists and Customer Service) for continuous revenue growth (Sales) and profitability.</li><li>Be responsible for creating the salesstrategy for a new product portfolio that the team does not yet operate in, working with large direct customers and distributors.</li><li>Be responsible forsupporting the team in the companysintegration processinto a new group, while creating a strategy to meet the annual sales target.</li><li>Drive the creation of a consistent Action Plan and closely monitor execution and results on a regular basis, providing constant feedback to each individual on the team.</li><li>Be responsible for closely monitoring all listed Opportunities, ensuring that all opportunities are in the system, properly reported and updated, supporting and training the team to lead to a positive closure.</li><li>Have direct responsibility for at least 3 major accounts in Brazil, mainly large direct sales clients.</li><li>Have responsibility for consolidating and expanding distribution channels in Brazil to drive sales of a new portfolio, creating and executing action plans, including demand creation activities, incentive plans, discount programs, etc., to drive double-digit growth.</li><li>Be responsible forthe Pricing Strategy for all Productsin the portfolio, working closely with the Product&nbsp;</li><li>Management Team and the General Manager.</li><li>Ensure profitable revenue growth.</li><li>Be a talent coach/mentor for sales organization. Responsible for continuing to develop and enhance the team through challenging Projects, Experience and Exposure.</li></ul> Requirements: <ul><li>Completed degree in electrical, mechanical, automation engineering or related areas.</li><li>Postgraduate degree in the desired area.</li><li>Have a collaborative, participative, motivating profile, and be hands-on when necessary.</li><li>Availability for travel/relocation and visitsto clients.</li><li>Previous experience managing high-performance sales teams.</li><li>In-depth knowledge of the customer market and different marketsegments, in the electrical materialsindustry, factory automation and process automation.</li><li>Intermediate English for conversation.</li><li>Complete Office Package.</li><li>Availability to work in a hybrid manner in São Paulo - SP.</li></ul>

Responsibilities: <ul><li>Responsible for generating alternative solutions for absenteeism and turnover.</li><li>Responsible for keeping track of absences to assess the causes and propose solutions.</li><li>Support for severance pay and claims.</li><li>Responsible for giving induction courses to new employees in relation to human resources during their schedule if required.</li><li>Support in internal events.</li><li>Responsible for resolving employee complaints and suggestions regarding services corresponding to human resources.</li><li>Support in solving payroll queries.</li><li>Responsible for applying internal satisfaction surveys.</li><li>Apply internal rules and regulations.</li><li>Prevent and resolve conflicts in individual and collective labor relations.</li><li>Responsible for applying disciplinary sanctions to employees.</li><li>Update HC and attend PIM meetings corresponding to their assigned area.</li><li>Responsible for maintaining a good relationship with the companys union representatives to negotiate and reach agreements</li><li>Responsible for administration and delivery of credentials.</li><li>Follow-up and delivery of contract renewals.</li><li>Responsible for locker management.</li><li>Responsible for direct staff termination files and order of active direct labor staff files.</li><li>Overtime management: Identify weekly hours worked in accordance with the Law.</li><li>Responsible for applying and monitoring NOM 035.</li><li>Carries out actions to reduce environmental impact, as well as activities to comply with the ISO14001 standard.</li><li>Authority to stop a process in which there is a possibility of damaging the environment or/a.nd which is outside of environmental legal compliance.</li></ul> Requirements: <ul><li>At least 2 years of experience in manufacturing environment.</li><li>At least 2 years of experience in HR Roles with main focus on Labor Relations.</li><li>Bacherlor’s degree in Administration, Human Resources, Psychology, related.</li><li>Understanding about HR process.</li><li>General knowledge in Microsoft Package.</li><li>High desirable experience using TRESS.</li><li>English Communications skills high desirable.</li><li>Excellent communication and social skills.</li></ul>

Responsibilities: <ul><li>Review and release material purchase orders (Raw Material, Semi-Finished and/or manufactured parts) to cover requirements and support customer demand, maintaining Inventory levels within target.</li><li>Review and Execute exception codes (messages) in system (example: 10, 15 and 20) for planned purchase orders or pending approvals, since they indicate a situation (Purchase Orders Placement, Changes and/or Cancellations) that need an action to prevent Inventory Excess, Material Shortages, etc.</li><li>Plan and execute system messages. Review and release system customer blocks with established frequency to maintain STR performance within goal and avoid Past Due.</li><li>Follow the appropriate escalation process to communicate on time any situation that could put in risk the normal performance of the business.</li><li>Track Shipments from supplier thru receiving, coordinating with logistics, customs, cross-dock, GLOG warehouse and receiving inspection to ensure on-time delivery.</li><li>Monthly Review of Materials excess and obsolescence and follow procedure for proper disposition.</li><li>Analysis of safety stock levels to meet the changing sales trends/customer demand changes.&nbsp;</li><li>Identify areas of improvement and implement preventive and corrective actions in the supply chain area.</li><li>Work closely with purchasing team to improve supplier’s performance.</li><li>Review and maintain related parameters for part numbers assigned.&nbsp;</li><li>More activities can be assigned by supervisor or manager as they are required to comply with the job role.&nbsp;</li><li>Aid VSM and Materials Manager in achievement of performance targets, including delivery (STR), inventory value, and cost avoidance/cost reduction.</li><li>Serve as cross functional liaison to achieve high levels of customer satisfaction.</li></ul> Requirements: <ul><li>﻿Minimum 3yrs to 5 years of experience as Planner/Buyer.&nbsp;</li><li>Strong understanding of ERP System (SAP) in modules such as: Purchasing, PP, WM, etc.</li><li>Understanding of Lean Concepts (Standard Work, Visual Management, KanBan, 5S, etc.) through PDCA.&nbsp;</li><li>Experience working in automotive plants.</li></ul>

Responsibilities: <ul><li>Develop and implement the overall strategy and vision for the global supply chain organization in alignment with business objectives.</li><li>Develop and manage performance ensuring effective governance across a Supply Chain transformation program to achieve set goals.</li><li>Develop and lead network design initiatives, including flow rationalization, industrialization transfer, warehousing migrations, and logistics design.</li><li>Drive Smart Operations Program initiatives for global supply chain visibility, including safety stock optimization, master data governance, and factory planning and upstream flow management, for example Vendor portal integration, Analytics capabilities</li><li>Support the migration of End-to-End planning capabilities towards IBP SAP and S/4 migration.</li><li>Enhance processes to achieve best-in-class status as part of our our client Operating Advantage Business System.</li><li>Mature S&amp;OP practices and S&amp;OE foundations.</li><li>Implement initiatives to improve customer experience, such as segmented commercial logistics offers and lead time improvements.</li><li>Lead training and support business users to ensure adoption of solutions and skill development within the supply chain.</li><li>Animate monthly townhalls and Yammer platform for effective communication and visibility of supply chain evolution.</li></ul> Requirements: <ul><li>15+ years of experience in Supply chain / Operations roles – preferably operational and functional track records</li><li>5+ years in Leadership driving Cross Cultural teams</li><li>Abilities to drive Projects End to End, with track record of achieving results and abilities to drive effective change management&nbsp;</li><li>Proficiency in Warehousing / Transport – Order Processing - Material Management – Demand / Supply Planning &amp; SnOP a Plus – Customer Experience a must – Manufacturing Planning a Plus</li><li>Enabler and Strategic thinker</li><li>Strong Analytical &amp; continuous improvements Skills (problem solver) as well as good understanding of data analytics capabilities</li><li>Knowledge of SAP, IBP or equivalent planning tools a plus (S/4 Hanna / ERP Migrations)</li><li>Strong people &amp; organizational leadership skills</li><li>Highly customer centric oriented</li><li>Excellent oral and written communication skills with ability to influence and convince</li><li>Ability to prioritize very well and maintain appropriate balance in a fast-paced, heavy-workload environment</li><li>Language skills: Excellent English (verbal / written)&nbsp;</li></ul>

Responsibilities: <ul><li>Responsible for system operation including cleanroom, MAU, Dry Coil, FFU, AHU, CDA, Process Vacuum, PCW, Chiller, Cooling tower, Pumps System, Acid Scrubbers &amp; Exhaust system, Solvent Exhaust, General Exhaust system, Calamity Exhaust system, Fire protection and fire alarm system, air conditioning, etc.</li><li>Develop, maintain and review operational &amp; maintenance procedure and ensure facilities equipment operate in optimum level (efficiency, healthy, safe, etc.) together with Plant Facilities.</li><li>Review predictive and preventive maintenance of the system for continuous improvement together with Operation &amp; Maintenance.</li><li>Evaluate and review system operation/design to reduce cost and improve system reliability.</li><li>Support, coach and guide technicians in operation &amp; maintenance, troubleshooting, etc.</li><li>Interface with Engineering, Operation, EHS for equipment, preventative/correction maintenance program and projects and compliance with various regulatory procedures.</li><li>Ensure good documentation (hardcopy and softcopy) of facilities system</li><li>Aspect impact, FMEA, SDS, risk assessment, control plan&nbsp;</li></ul> Mechanical Facilities System Capacity Management: <ul><li>Capacity Review</li><li>Drawing Management</li></ul> Responsible for Mechanical Facilities System Training: <ul><li>Develop and maintain training material:</li></ul> Conduct training: <ul><li>Responsible for Mechanical System Maintenance. Review maintenance contract to ensure adequate maintenance suit to facilities system.</li><li>Work Order Support to close all defects and issues on time.</li><li>Facilities Projects Support – Infrastructure/Clean room/Facilities System (Upgrade, Expansion, Modification, Retrofit, Improvement, Robustness, Energy Saving, etc.)</li><li>Feasibilities Studies and Technical Review for Projects</li><li>Project Specification Preparation</li><li>Project Execution</li><li>Project Buy-Off</li><li>Facilities Expansion Plan</li></ul> Manufacturing Support: <ul><li>Plan and execute Facilities POU Readiness for Equipment hookup</li><li>Support in Equipment hookup&nbsp;</li><li>Work with Equipment, Process Engineering, Production, Industrial Engineering, EHS, etc. on operation issue/expansion projects/improvement projects/etc.</li></ul> Requirements: <ul><li>Degree holder preferable in Engineering or equivalent.</li><li>Min. 3 years in similar capacity and working experience in related field</li><li>Ability to work on multiple tasks and projects concurrently</li><li>Self-motivated and able to work independently</li></ul>

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12 cisco wireless Jobs found

Technical Support Specialist

Product Owner

Systems Engineer

Solution Architect – WIFI

Senior Network Engineer

Sales Manager SENSE

HR Partner

Buyer

Manager Supply Chain

Facilities Engineer

WhiteCrow
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12 cisco wireless Jobs found

Technical Support Specialist

Product Owner

Systems Engineer

Solution Architect – WIFI

Senior Network Engineer

Sales Manager SENSE

HR Partner

Buyer

Manager Supply Chain

Facilities Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.