Senior Sales Engineer

Infrastructure Finance Analyst (Graduate)

Market Manager, Food Retail & Cold Storage

Associate Director - HRBP

Senior Manager - Revenue Management

Portfolio Marketing Manager - Commercial HVAC Solutions

Senior Corporate Strategy Analyst

Associate Director - Projects

Director - Project Delivery

Senior Manager - Customer Experience

Responsibilities: Sales &amp; Business Development <ul><li>Maintain regular contact with customers to ensure company products are specified in their operations.</li><li>Achieve and exceed sales targets by actively identifying and pursuing new business opportunities.</li><li>Increase market share by replacing competitor pump installations, including other peristaltic pump manufacturers and alternative pump technologies.</li><li>Develop proposals for transitioning clients to Bredel pumps through process optimization and de-bottlenecking.</li></ul> Customer &amp; Account Management: <ul><li>Manage and expand the spare parts and replacement pump business for existing clients.</li><li>Oversee spare parts and service programs for all delivered projects to ensure reliability and customer satisfaction.</li><li>Conduct regular on-site audits across target locations in Australia to secure ongoing spare parts and service contracts.</li><li>Build and maintain strong relationships with key personnel in Reliability, Process, and Maintenance across all sites.</li></ul> Sales Planning &amp; Reporting: <ul><li>Develop and execute structured call plans and visit cycles to ensure comprehensive coverage of existing and target accounts.</li><li>Maintain and update the CRM system with accurate customer data, interactions, and sales opportunities.</li><li>Keep the Sector Manager informed of competitor activity encountered in the marketplace.</li></ul> Customer Support &amp; Training: <ul><li>Arrange and conduct customer training sessions and presentations, both on-site and office-based, to enhance product knowledge and engagement.</li><li>Provide technical support to clients, offering solutions that optimize pump performance and overall system efficiency.</li></ul> Quality &amp; Compliance: <ul><li>Conduct all activities in accordance with the company’s Quality Management System to ensure high standards of service and compliance.</li></ul> Requirements: <ul><li>Minimum 8 years’ experience in W&amp;WW sector or project sales</li><li>Mechanical&nbsp;/ Technical sales experience</li><li>Experience in process engineering</li><li>Advanced English writing/reading competencies. Fluent.</li></ul>

Responsibilities: Accountabilities Financial Analysis &amp; Modelling Support: <ul><li>Assist in preparing, maintaining and updating financial models for infrastructure projects.</li><li>Support financial analysis including business cases, feasibility studies, valuation exercises and investment assessments.</li><li>Collect and organise financial and operational data required for project evaluations.</li><li>Perform sensitivity analyses and scenario modelling under supervision of senior team members.</li><li>Assist in reviewing project budgets, forecasts, and cost estimates.</li></ul> Research &amp; Market Intelligence; <ul><li>Conduct research on infrastructure sectors, market trends, financing structures and industry developments.</li><li>Monitor relevant regulatory developments, government initiatives and infrastructure investment activity.</li><li>Gather benchmarking information relating to infrastructure assets, concessions, PPP projects and financing structures.</li><li>Maintain internal databases of comparable transactions and market intelligence.</li></ul> Transaction &amp; Project Support: <ul><li>Assist with the preparation of presentations, information memoranda, briefing notes and investment committee materials.</li><li>Support due diligence activities by coordinating information requests and organising documents.</li><li>Assist in tracking transaction workstreams, key milestones and deliverables.</li><li>Support the review and organisation of technical, commercial, legal and financial reports.</li></ul> Stakeholder Coordination: <ul><li>Coordinate with internal departments including Development, Legal, Commercial, Strategy and Operations.</li><li>Support engagement with consultants, advisors and external stakeholders.</li><li>Attend meetings, prepare meeting summaries and track follow-up actions.</li><li>Assist in preparing materials for senior management discussions.</li></ul> Reporting &amp; Administration: <ul><li>Prepare periodic reports, dashboards and management presentations.</li><li>Maintain organised electronic filing systems and document repositories.</li><li>Support preparation of monthly, quarterly and annual reporting requirements.</li><li>Assist in ensuring data quality, consistency and completeness across reports and analyses.</li></ul> Learning &amp; Development: <ul><li>Develop understanding of project finance, infrastructure investments, PPP structures and financial analysis techniques.</li><li>Participate in internal training programmes and professional development initiatives.</li><li>Build familiarity with infrastructure sectors including utilities, transport, district cooling, energy and public infrastructure.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Finance, Economics, Accounting, Business Administration, Engineering, Mathematics or a related discipline.</li><li>Graduated within the last 0–2 years.</li><li>Strong academic record preferred.</li><li>No prior full-time work experience required.</li><li>Internship experience in finance, investment banking, consulting, real estate, infrastructure, accounting or related fields is advantageous but not mandatory.</li><li>Evidence of strong academic, extracurricular or project-based achievements is desirable</li></ul> Job Specific Skills <ul><li>Strong analytical and numerical skills.</li><li>Proficiency in Microsoft Excel and PowerPoint.</li><li>Basic understanding of corporate finance and financial statements.</li><li>Strong attention to detail and commitment to accuracy.</li><li>Ability to conduct structured research and synthesise information.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and time management abilities.</li><li>Willingness to learn and work across multiple infrastructure sectors.</li></ul>

Responsibilities: <ul><li>Develop and execute market strategies for the Food Retail &amp; Cold Storage segments across Europe.</li><li>Conduct market sizing, segmentation, trend analysis, and competitive intelligence to support strategic decision-making.</li><li>Develop a deep understanding of the Food Retail landscape, including supermarket operators and grocery chains, and the factors influencing customer purchasing decisions.</li><li>Analyze market trends and growth opportunities within cold storage applications, including distribution warehouses, cold rooms, frozen food storage facilities, dairy storage, and e-commerce logistics networks.</li><li>Understand how purchasing behaviors, sales cycles, and investment priorities differ across Food Retail and Cold Storage segments and leverage these insights to guide business strategy.</li><li>Gather and translate Voice of Customer and market insights into recommendations that influence product roadmaps and business investments.</li><li>Identify emerging technologies and future market developments that could create new opportunities for our client refrigeration and monitoring solutions.</li><li>Partner with Product Management, Portfolio Marketing, Engineering, and Commercial teams to develop strategic growth initiatives.</li><li>Support long-range planning, business strategy development, and investment prioritization through data-driven market analysis.</li><li>Present market intelligence, business cases, and strategic recommendations to senior leadership and executive stakeholders.</li><li>Evaluate adjacent market opportunities and support the expansion of presence across evolving cold chain applications.</li></ul> Requirements: <ul><li>Bachelors degree in Business, Marketing, Economics, Engineering, or a related discipline.</li><li>3-5 years of experience in Market Management, Strategy, Product Marketing, Business Analysis, Consulting, or a similar market-focused role.</li><li>Strong experience in market sizing, forecasting, competitive analysis, and strategic planning.</li><li>Experience working with large datasets and translating insights into clear business recommendations.</li><li>Strong analytical, critical thinking, and problem-solving skills.</li><li>Excellent communication and presentation skills with the confidence to engage senior leadership and executive stakeholders.</li><li>Experience influencing cross-functional teams and driving strategic initiatives.</li><li>International or pan-European business experience.</li><li>Fluent English.</li><li>Ability to travel up to 30%.</li></ul>

Responsibilities: Strategic HR Leadership: <ul><li>Act as a trusted advisor to executive leadership, influencing business strategy through human capital insights.&nbsp;</li><li>Lead the development and execution of enterprise-wide people strategy aligned with business growth objectives.&nbsp;</li><li>Drive workforce planning, organizational design, and operating model effectiveness across multiple business units.</li></ul> Talent Strategy &amp; Leadership Development: <ul><li>Oversee succession planning and leadership pipeline development for critical roles.</li><li>Drive enterprise talent reviews, ensuring alignment with long-term business needs.</li><li>Shape and sponsor leadership development and capability-building initiatives in partnership with COEs.&nbsp;</li></ul> Organizational Performance &amp; Effectiveness: <ul><li>Lead the performance management framework, ensuring alignment with business priorities and outcomes.</li><li>Define and track organizational performance metrics and ensure continuous improvement initiatives are implemented.</li></ul> Culture, Engagement &amp; Transformation: <ul><li>Champion culture transformation initiatives, fostering engagement, inclusion, and high-performance behaviors.</li><li>Drive employee engagement strategies, leveraging insights from surveys and analytics to influence leadership action planning.</li></ul> Change &amp; Transformation Leadership: <ul><li>Lead enterprise-level change management initiatives, including restructuring, integration, and transformation programs.</li><li>Provide strategic counsel on people implications, risk mitigation, and stakeholder alignment during major business changes</li></ul> Employee Relations &amp; Governance: <ul><li>Ensure governance, compliance, and risk management in line with company policies and UAE labor laws.</li><li>Provide oversight on complex employee relations cases, investigations, and escalations.</li></ul> HR Analytics &amp; Business Insights: <ul><li>Drive data-led decision-making, leveraging workforce analytics to inform strategy.</li><li>Present insights on talent trends, productivity, engagement, and organizational health to senior leadership</li></ul> Collaboration with HR Centers of Excellence: <ul><li>Ensure alignment and integration of HR services across Talent Acquisition, Total Rewards, L&amp;D, and other COEs.</li><li>Lead the localization and execution of group-wide HR initiatives across company.</li></ul> Leadership &amp; Team Development: <ul><li>Lead and develop HRBP teams, ensuring capability building and succession readiness.</li><li>Foster a high-performing, collaborative HR function aligned to business needs.</li></ul> Requirements: <ul><li>Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.</li><li>A Master’s degree or MBA is preferred.</li><li>8–10 years of progressive HR experience, with at least 3–5 years in a business partnering or HR leadership role.</li><li>Proven experience supporting senior leadership and driving strategic HR initiatives.</li><li>Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li><li>Familiarity with systems and collaboration platforms (e.g., Microsoft Teams, SharePoint) is preferred.</li><li>Strong verbal and written communication skills in English.</li><li>Interpersonal Skills.</li><li>Employee Relations.&nbsp;</li><li>Organizational Development.</li><li>Additional languages (e.g., Arabic) is an advantage.</li></ul>

Responsibilities: <ul><li>Develop pricing strategies and tactics to drive profitable visitation by implementing effective admissions pricing development strategy, including discounts, seasonal structure, package structure, promotions, and channel strategy</li><li>Manage product offerings to optimize revenues and ensure proper implementation</li><li>Provide the organization with in-depth analyses and actionable business insights to maximize profits through the application of forecasting, pricing optimization and demand management in order to achieve company financial goals.</li><li>Record and analyze sales data to better understand guest/client behavior by identifying trends, patterns, and irregularities in consumer transactions.</li><li>Conduct consumer research to generate insights and create tools that allow for visual analysis of data</li><li>Prepare weekly and monthly reporting in regard to sales and booking data and lead business reviews with stakeholders</li><li>Prepare the production of annual budget by providing insight into future sales volumes and revenues and identifying risks and opportunities</li><li>Create and maintain business relationships with key stakeholders in Sales, Marketing, Distribution, Finance, IT, and Operations to identify opportunities to improve long-term company profits as well as execute the plans on a daily basis</li><li>Conduct competitive research and industry benchmarking to provide background information for the Pricing strategy and Identify industry practices in Revenue Management</li><li>Implement processes and drive recommendations for Sales and Ticketing and identify procedures for effective workflow&nbsp;</li><li>Ensure available technology is fully utilized and understood according to requirements.</li><li>Create and maintain high standards of data quality through system maintenance and audits</li><li>Assist the Sales &amp; Marketing Teams in defining marketing campaigns and sales actions, to ensure that the right people are reached at the right time, in the right place, with the right price</li><li>Set targets for selling and upselling to sales or reservation departments&nbsp;</li><li>Identify gaps and recommend opportunities at both park/assets and corporate level and engage resources into activity planning to achieve revenue targets</li><li>Ensure relevance of pricing research and data used in price recommendations and provide feedback on pricing and packaging</li><li>Ensure relevant reporting is delivered in a timely manner to the right stakeholders</li><li>Identify tools and processes allowing for improved control and visualization and ensure available technology is fully utilized and understood&nbsp;</li></ul> Requirements: <ul><li>Minimum of 5-7 years professional working experience in Hospitality, Tourism, Government, Theme Park industry or FMCG&nbsp;&nbsp;</li><li>Team leadership, coaching, development, recruitment and alignment within Sales, Marketing and eCommerce teams</li><li>Strategic commercial planning and execution</li><li>Degree in Business Administration and/or Hospitality Management</li><li>Experience with pricing strategy and forecasting is essential.</li></ul>

Responsibilities:&nbsp; <ul><li>Develop and execute go-to-market strategies, including portfolio positioning, target audiences, messaging frameworks, launch plans, and KPIs.&nbsp;</li><li>Translate market, customer, and product insights into clear, differentiated value propositions.&nbsp;</li><li>Lead commercialization activities for new product introductions and portfolio growth initiatives.&nbsp;</li><li>Create and manage marketing campaigns tailored to different customer segments, personas, and buying journeys.&nbsp;</li><li>Conduct persona mapping and customer journey analysis to better understand decision-making processes and engagement needs.&nbsp;</li><li>Develop sales enablement tools, competitive insights, presentations, training materials, and customer-facing content.&nbsp;</li><li>Train and support sales teams on value propositions, market positioning, and customer engagement strategies.&nbsp;</li><li>Support business development activities by equipping sales teams with the tools and insights needed to identify and win opportunities.&nbsp;</li><li>Prioritize and support the development of digital tools such as ROI calculators, product selection tools, and competitive comparison resources.&nbsp;</li><li>Coordinate input from Product Management, Sales, Marketing, Engineering, and Supply Chain teams to deliver cohesive commercialization plans.&nbsp;</li><li>Continuously optimize go-to-market strategies using customer feedback, market insights, and performance data.&nbsp;</li><li>Monitor market trends and customer needs to identify growth opportunities and strengthen portfolio performance.&nbsp;</li></ul>&nbsp;Requirements:&nbsp; <ul><li>University education in&nbsp;&nbsp;Engineering, Marketing, Business, or a related field.&nbsp;</li><li>3 to 8 years of experience within the HVAC industry.&nbsp;</li><li>Background in product marketing, portfolio marketing, technical marketing, application engineering, sales, or a related commercial role.&nbsp;</li><li>Strong understanding of the commercial HVAC sales channel and customer buying process.&nbsp;</li><li>Experience supporting product launches, commercialization activities, and go-to-market initiatives.&nbsp;</li><li>Excellent communication, presentation, and stakeholder management skills.&nbsp;</li><li>Customer-oriented mindset, analytical skills, business acumen and strong execution skills&nbsp;&nbsp;&nbsp;</li><li>Ability to translate technical concepts into compelling customer-focused messages and value propositions.&nbsp;</li><li>Strong commercial awareness and customer-centric mindset.&nbsp;</li><li>A proactive, hands-on approach and a strong sense of ownership.&nbsp;</li><li>Excellent stakeholder management and influencing skills.&nbsp;</li><li>Fluent in English. Other European languages are an asset.&nbsp;&nbsp;</li></ul>

Role Description: <ul><li>This role is part of the Strategy function for the Industrial Solutions Segment, will work on the most important strategic initiatives across the business and will report to strategy manager. </li><li>This position will be based in the city of Bangalore (India) and require 10-20% travel to client locations worldwide to meet colleagues, visit sites, and attend industry conferences. </li><li>India is an important business hub for client, with over 2,000 employees, including R&amp;D, Engineering, Strategy, and other functions.</li><li>This role is part of the Strategy function for the Industrial Solutions Segment, will work on the most important strategic initiatives across the business and will report to strategy manager. </li><li>This position will be based in the city of Bangalore (India) and require 10-20% travel to client locations worldwide to meet colleagues, visit sites, and attend industry conferences. India is an important business hub for client, with over 2,000 employees, including R&amp;D, Engineering, Strategy, and other functions.</li></ul> Responsibilities: <ul><li>In this critical role, the Strategy Analyst will support in developing strategies through key responsibilities in four major areas</li><li>Help to develop strategies that drive above-market organic and inorganic growth</li><li>Gather real-time input as the external environment evolves (e.g., technology, customer needs, regulations, competitors, etc.)</li><li>Help identify new growth platforms, growth opportunities through the identification of attractive market spaces, determining what it takes to win, assessing competitive position and business models, and then helping the organizing to align on the strategic direction and execution plan</li><li>Drive change – helping to implement projects to execute on strategic objectives</li></ul> Additional responsibilities include <ul><li>Collaborate with Corporate Strategy, and business units’ strategy teams to solve complex business problems</li><li>Translate business requests into well-defined problems</li><li>Develop strategies and approaches to fulfil complex project assignments in creative and meaningful ways</li><li>Perform market and competition analyses to generate impact driven insights at global and regional levels</li><li>Identify key trends across markets, industries, and competitors that affect our businesses</li><li>Create analytical models to address key business questions and translate outputs into clear findings and recommendations</li><li>Create compelling storylines to support leadership fact-based decision making</li><li>Support the successful development and deployment of the annual strategy development process</li><li>Track execution of the long-term strategy through a select set of strategy-to-execution KPIs, synthesize implications to the strategic plan and recommend potential course corrections</li></ul> Requirements: <ul><li>Bachelor’s degree, with strong quantitative skills</li><li>An MBA or a Masters degree are desirable but not required.</li><li>Experience in market research, quantitative analysis, management consulting or corporate strategy, as well are a plus</li><li>Experience creating presentations and communicating ideas and plans</li><li>Excellent proficiency in data analytics</li><li>Track record of demonstrated leadership potential through academic, work, and/or community activities</li><li>Strong sense of tact, confidentiality, and maturity</li></ul>

Responsibilities: <ul><li>Oversee the preparation and documentation of Job Requisitions, ensuring alignment with workforce plans and business objectives in collaboration with cross-functional departments.&nbsp;</li><li>Guide project management strategies and delivery activities in coordination with Section Heads and Project Leads, ensuring company projects are executed efficiently and in line with the overall strategic plan.</li><li>Oversee the management of multiple projects across the business, ensuring monitoring of progress and successful completion of projects while aligning outcomes with the company’s strategic objectives and growth priorities.</li><li>Drive communication plans while ensuring its execution to effectively resolve any anomalies that may arise during Project completion phase.</li><li>Manage actual cost verses budget on periodic basis and oversee financial reports/data related to project’s financial performance.</li><li>Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget ensuring project delivery schedule is in alignment with business objectives.</li><li>Lead efficient and compliant project management and budget management for multiple projects across the Company while imposing Projects delivery process within assigned budgets to ensure its timely completion.</li><li>Support with the implementation of&nbsp;contractors mitigation plan for the project along with execution plan, procurement, acceleration program and resources allocation to ensure that schedules are maintained within agreed time-frame.</li><li>Support the commercial function throughout the client lifecycle, enhancing client relationship for projects and working closely with stakeholders in-order to plan, execute, and troubleshoot issues that arise on projects.</li><li>Prepare user manuals, training materials, and other documents as needed to enable successful project implementation and turnover of the process or system to the clients.&nbsp;</li><li>Collaborate closely with various Sectors to successfully execute technical assignments while meticulously assessing both anticipated and unforeseen risks and values.</li><li>Oversee Statutory &amp; Authorities compliance and ensure quality and engineering works are complied with standard norms and Company’s expectations.</li><li>Navigate relationships including complex situations with clients and partners with professionalism and proactive problem-solving.</li><li>Provide technical support to the commercial team for key activities in areas of technical focus related to projects.</li><li>Analyze information and ensure that reports are consolidated for management review.</li><li>Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate development.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s / master’s degree in Civil Engineering/ architectural engineering/ Construction</li><li>Project Management Professional (PMP) certification – preferred</li><li>Understanding of industry-specific delivery standards and technologies,&nbsp;statutory, regulatory, and quality compliance requirements relevant to project delivery.</li><li>Min of 12-15+ years experience, including 8+ years of experience in a senior leadership/project lead role - managing large-scale/ multi-disciplinary projects and teams.&nbsp;</li><li>Preferably 5+ years of experience with a developer.</li></ul>

Responsibilities: <ul><li>Define, develop, and lead the company-wide project management strategy, ensuring all assigned project delivery activities support and advance the organizations strategic plan and business goals.</li><li>Lead as an ultimate escalation point for resource constraints, delivery challenges, and project risks, providing executive-level support to resolve critical issues and maintain delivery momentum.</li><li>Oversee and ensure rigorous management of project budgets, including monitoring actual costs versus budgets, approving financial reports, and driving cost optimization to safeguard financial performance.</li><li>Lead the governance of project change requests, ensuring timely communication of schedule and budget impacts. Drive proactive risk identification, assessment, and mitigation across all projects to minimize business disruption.</li><li>Provide oversight and strategic direction on contractor mitigation plans, procurement strategies, resource allocation, and acceleration programs to ensure projects meet agreed timelines and quality standards.</li><li>Collaborate closely with the Procurement and Contracts Department to ensure all necessary requirements are identified and addressed promptly, facilitating informed and efficient decision-making.</li><li>Cultivate and sustain strong relationships with internal and external stakeholders, including senior clients and commercial teams, enhancing collaboration and addressing escalations effectively.</li><li>Collaborate with sector heads, technical teams, and commercial functions to align project execution with broader organizational objectives, ensuring seamless integration and delivery of complex technical assignments</li><li>Champion the implementation of standardized, compliant project management processes and quality controls across all projects. Ensure adherence to statutory, regulatory, and company standards, including safety and engineering norms.</li><li>Guide the development and dissemination of critical project documentation, training materials, and user manuals to enable effective project handover and operational readiness.</li><li>Oversee the consolidation and analysis of project data and performance reports to inform executive decision-making and continuous improvement initiatives.</li><li>Establish clear roles, responsibilities, and authority levels across the project team, ensuring all members have a shared understanding of their accountabilities and reporting relationships to drive effective collaboration and execution.</li><li>Delegate tasks and decision-making authority appropriately across the team, promoting ownership and accountability while maintaining oversight to ensure alignment with project objectives and organizational standards.</li><li>Lead critical strategic initiatives by coordinating cross-functional teams and managing regulatory compliance and stakeholder engagement to ensure alignment with organizational goals.</li><li>Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate development. Apply relevant insights and develop opportunities to enhance delivery methods, ensure competitiveness, and drive innovation across projects.</li></ul> Requirements: <ul><li>Must have project delivery experience managing large-scale, complex developments, including 8+ years in a senior leadership role.&nbsp;</li><li>Bachelors or Masters degree in Civil Engineering, Architectural Engineering, or a related discipline.</li><li>Experience in managing the full project lifecycle - from initiation and planning through execution, monitoring, handover, and close- out.</li><li>Min of 15–20+ years experience, including 8+ years of experience in a senior leadership/project lead role - managing large-scale/ multi-disciplinary projects and teams. 5+ years of experience with a developer - preferable.</li><li>Understanding of industry-specific delivery standards and technologies, statutory, regulatory, and quality compliance requirements relevant to project delivery.</li><li>Familiar with UAE Building Codes, Environmental regulations, and Dubai construction laws</li></ul>

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

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107 client engagement Jobs found

Senior Sales Engineer

Infrastructure Finance Analyst (Graduate)

Market Manager, Food Retail & Cold Storage

Associate Director - HRBP

Senior Manager - Revenue Management

Portfolio Marketing Manager - Commercial HVAC Solutions

Senior Corporate Strategy Analyst

Associate Director - Projects

Director - Project Delivery

Senior Manager - Customer Experience

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107 client engagement Jobs found

Senior Sales Engineer

Infrastructure Finance Analyst (Graduate)

Market Manager, Food Retail & Cold Storage

Associate Director - HRBP

Senior Manager - Revenue Management

Portfolio Marketing Manager - Commercial HVAC Solutions

Senior Corporate Strategy Analyst

Associate Director - Projects

Director - Project Delivery

Senior Manager - Customer Experience

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.