Technology Operations Analyst

Responsibilities: Process Improvement and Technology Implementation: <ul><li>Assist in implementing new technologies to streamline HR processes, reduce costs, and improve service quality.</li><li>Analyze current HR technologies to identify automation opportunities and process improvement areas.</li><li>Support the Service Excellence team in driving HR technology initiatives, automation, and continuous improvement.</li><li>Help develop and implement new technology solutions to enhance HR operations.</li></ul> Data Analysis and Reporting: <ul><li>Gather, analyze, and interpret data related to technology performance, process efficiency, and service delivery.</li><li>Create reports to identify trends, issues, and opportunities for improvement in technology and process performance.</li><li>Analyze HR metrics and data to support decision-making and strategic planning.</li></ul> Collaboration and Stakeholder Engagement: <ul><li>Work closely with cross-functional teams to understand business requirements and align technology solutions with HR workflows.</li><li>Provide technical support to the shared service team and train members on new technologies and systems.</li><li>Liaise with technology vendors and service providers to ensure optimal service and value.</li></ul> Project Management and Service Delivery: <ul><li>Manage technology-related projects within the shared service center, ensuring projects are completed on time and within budget.</li><li>Monitor and evaluate the effectiveness of implemented technology solutions and process improvements.</li><li>Optimize service delivery through the enhancement of self-service portals, chatbots, and other digital tools.</li></ul> Compliance and Risk Management: <ul><li>Ensure all technology solutions comply with company policies, industry standards, and legal regulations.</li><li>Identify and mitigate technology-related risks, including cybersecurity risks.</li></ul> Requirements: Essential: <ul><li>Bachelors degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>Minimum of 2+ years of relevant experience in technology, IT support, or similar roles.</li><li>Proven experience with Workday and ServiceNow platforms, especially HR modules (Workday HCM, ServiceNow HR Service Delivery).</li><li>Strong analytical skills with experience in data reporting and dashboard creation.</li><li>Familiarity with industry-specific regulations and data security standards.</li><li>Attention to detail and commitment to ensuring accuracy and quality in technology solutions and documentation.</li></ul> Preferred: <ul><li>Certifications such as Certified Business Analysis Professional (CBAP), Certified Data Analyst (CDA), or relevant certifications in tools like Tableau or Power BI.</li><li>Experience with Workday HCM modules, including Core HR, Talent Management, Recruiting, and Payroll.</li><li>Knowledge of Workday integration tools, including EIB (Enterprise Interface Builder) and Workday Studio.</li><li>Familiarity with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge Management.</li><li>Proficiency in programming languages such as Workday Studio and familiarity with SQL or Python for data analysis.</li><li>Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.</li></ul>

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Technology Operations Analyst

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Technology Operations Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.