AI Transformation Engineer

International Customer Service Associate

Technical Sales Team Manager

Technology Sales Director Paris

Technology Sales Director UK

Technology Sales Director Germany

Manager - Card Authorisation & Fraud Detection Analyst 

Halal Executive Chef

Executive Chef, Operations

Role Description: <ul><li>The AI Transformation Engineer is responsible for identifying, evaluating, and deploying AI-enabled solutions that improve engineering productivity, accelerate development activities, and enhance decision-making across ICT Engineering.</li><li>The role serves as the bridge between engineering teams, AI technical specialists, and business stakeholders to ensure AI opportunities are translated into measurable business outcomes. This position leads the implementation lifecycle of approved AI initiatives, from opportunity assessment through deployment and value realization.</li><li>The role focuses primarily on engineering workflows, knowledge work, and business processes where AI can eliminate non-value-added activities, improve engineering effectiveness, and reduce time-to-market.</li></ul> Responsibilities: ﻿Opportunity Identification &amp; Assessment <ul><li>Partner with engineering teams to identify productivity challenges, workflow inefficiencies, and opportunities for AI-enabled improvement.</li><li>Analyze current-state engineering processes and determine the potential value of AI solutions.</li><li>Gather business requirements and define desired outcomes.</li><li>Partner with AI technical specialists to assess technical feasibility and solution options.</li><li>Work with the AI Value Realization Engineer to establish baseline measurements, value estimates, success criteria, and evidence requirements.</li><li>Provide use-case requirements, value assumptions, and implementation estimates to support prioritization and business-case development.</li><li>Determine whether identified opportunities are best addressed through AI, conventional automation, process improvement, or a combination of approaches.</li></ul> Solution Delivery &amp; Deployment <ul><li>Lead execution of approved AI initiatives from pilot through full deployment.</li><li>Coordinate stakeholders across engineering, digital technology, AI development teams, and subject matter experts.</li><li>Manage pilots, validation activities, user testing, and deployment readiness.</li><li>Drive user adoption and organizational change management activities.</li><li>Ensure solutions deliver expected business outcomes and user value.</li><li>Rapidly prototype and evaluate AI-enabled workflows using available enterprise AI platforms, low-code/no-code tools, and workflow automation technologies.</li></ul> Value Realization <ul><li>Own achievement of approved project objectives and targeted business benefits.</li><li>Monitor adoption, usage, and performance of deployed solutions.</li><li>Identify and resolve barriers to implementation success.</li><li>Partner with the AI Value Realization Engineer to validate benefits and track realized value.</li></ul> Requirements: Experience &amp; Qualifications <ul><li>Bachelors degree in Engineering or related technical discipline.</li><li>5+ years of engineering, product development, manufacturing engineering, or related experience.</li><li>Strong understanding of engineering workflows and development processes.</li><li>Experience leading cross-functional projects and driving organizational change.</li><li>Ability to translate business challenges into actionable improvement opportunities.</li><li>Strong communication, facilitation, and stakeholder management skills.</li><li>Demonstrated passion for AI and digital transformation.</li><li>Practical experience applying AI, automation, or digital technologies to engineering or business problems; experience with generative AI, LLMs, AI agents, or workflow automation preferred.</li><li>Experience rapidly prototyping and evaluating AI-enabled workflows using enterprise AI platforms, low-code/no-code tools, or workflow automation technologies.</li><li>Working understanding of LLM capabilities and limitations, including common failure modes, validation approaches, and human-in-the-loop considerations.</li></ul>

Responsibilities: <ul><li>Provides dedicated support to International shippers, primarily supporting US operations, ensuring a seamless customer experience.</li><li>Analyzes and resolves Preferred account issues, taking full end-to-end ownership of each case until final resolution.</li><li>Focuses on First Call Resolution by effectively navigating systems, identifying root causes, and coordinating solutions across functions.</li><li>Builds and maintains strong relationships with internal partners (e.g., Billing, Delivery Information, Operations, Brokerage) to facilitate timely and effective issue resolution.</li><li>Develops and maintains trusted relationships with external customers through a strong customer-focused approach and proactive communication.</li><li>Connects the dots across processes, systems, and teams to identify gaps, prevent repeat issues, and drive sustainable solutions.</li><li>Demonstrates out-of-the-box thinking when resolving non-standard or complex customer scenarios.</li><li>Maintains a strong customer advocacy mindset, balancing internal requirements with external customer expectations.</li><li>Makes outbound calls and follow-as needed to ensure clear communication and customer satisfaction throughout the resolution process.</li></ul> Requirements: <ul><li>High school diploma, GED, or international equivalent</li><li>Strong English oral and written communication skills, with the ability to communicate clearly with both internal and external customers</li><li>Strong problem-solving and analytical skills, with the ability to think holistically across end-to-end processes</li><li>Proven customer focus, with the ability to build and maintain effective working relationships with customers and internal stakeholders</li><li>Ability to navigate multiple systems and tools efficiently</li><li>Demonstrated ownership mindset and accountability for results</li><li>Previous customer service experience</li><li>Experience supporting International or US-based operations is an asset</li></ul> Additional Comments: <ul><li>The role will be based in Chennai.</li><li>US working hours required</li></ul>

Responsibilities: <ul><li>Lead, coach, and develop a team of Technical Sales Engineers across multiple regions and segments</li><li>Manage a growing international team, ultimately overseeing 11 team members including remote employees in the Philippines and Europe</li><li>Provide strong day-to-day leadership with a high degree of autonomy and accountability</li><li>Support the development and execution of robust technical sales strategies that strengthen customer support and brand positioning</li><li>Enable the team to achieve assigned sales support targets and operational objectives</li><li>Understand customer requirements and guide team members in delivering effective, tailored technical solutions</li><li>Participate in and support high-opportunity sales pursuit calls when required</li><li>Collaborate closely with Technical Specialist leadership to improve alignment and partnership between Sales and Technical Sales Engineering teams</li><li>Drive continuous improvement across processes, customer engagement, and technical support delivery</li></ul> Requirements: <ul><li>Proven leadership experience managing technical or sales support teams</li><li>Previous experience within refrigeration systems, cold chain, or related cooling technologies</li><li>Strong technical understanding of refrigerant systems is essential</li><li>Ability to balance technical depth with commercial and customer-facing responsibilities</li><li>Strong coaching, communication, and stakeholder management skills</li><li>Ability to work independently and lead within an international, remote team structure</li><li>Fluent English language skills are required</li><li>Willingness to travel regularly to Aachen, typically 1–2 days per week</li></ul>

Overview: <ul><li>ICT has ambitious growth plans for our technology-based propositions and seeks a Technology Sales Director (m/f/d) to drive the accomplishment of these plans. In this role, you will actively seek, develop, and close new business opportunities to achieve our technology sales goals in the P&amp;C and Life insurance markets.</li><li>The role holder will be a senior colleague responsible for driving revenue growth in the North Central and Eastern European division through strategic technology sales pursuits, partnerships, and client engagement.&nbsp;</li></ul> Responsibilities: Your main areas of focus will be: <ul><li>Engage as a market-maker across NCEE focussed on large and strategic technology opportunities in which you will work collaboratively with regional, divisional and local consulting teams to help seek, develop, and close new sales pursuits</li><li>Take accountability for client retention and actively collaborate with client relationship managers.</li><li>Develop and maintain C-suite and procurement relationships, especially CTO/CIOs within select technology clients</li><li>Support and mentor fellow consultants, other technology sales colleagues, and regional proposition teams to help achieve ICT’s overall growth plans within the EMEA region</li></ul> Pipeline and Sales: <ul><li>Develop and manage a qualified pipeline through seeking out prospects, calling on potential clients and building upon existing client relationships</li><li>Identify and conduct initial triage of client needs, and develop ideas for meeting those needs, presenting information on our client capabilities, strategically cross-selling ICT and other our client businesses solutions aligned with client needs and introducing subject matter experts, as required, to win the business</li><li>Promote our client as a leader in the market with superior industry knowledge, insights, and solutions</li><li>Design and lead execution of go-to-market sales strategies and campaigns focused on new and existing clients</li><li>Engage directly with prospects to showcase our client capabilities and provide customized solutions that address their unique challenges</li><li>Collaborate with marketing and proposition leadership to create sales messages, product collateral, and increase overall market awareness</li><li>Obtain referral leads from existing clients</li><li>Identify and pursue cross- and upselling opportunities</li><li>Develop new relationships with individuals responsible for making or influencing decisions in areas relevant to our solutions</li></ul> Client Management: <ul><li>Take accountability for client retention and the development of C-suite relationships with select technology clients</li><li>Maintain consistent/high quality touch points by phone and face to face with prospects and clients.</li><li>Participate in client relationship stewardship and planning meetings</li><li>Support Client Management teams in identifying and closing opportunities</li><li>Act as a client relationship manager to select technology clients</li><li>Foster relationships with client C-suite and decision makers in areas relevant to our solutions</li></ul> People: <ul><li>Collaborate with other technology sales colleagues with regards to technology sales activities and complement the consultants go-to-market effort from a technology sales perspective&nbsp;</li><li>Help to identify and develop/mentor future technology sales talent</li></ul> Technology Product Development and Strategy: <ul><li>Work with consultants, other technology sales colleagues, and regional and global proposition teams to:</li><li>identify current and emerging market trends and client needs</li><li>provide input into the development of new products or enhancements to current products</li><li>contribute to roadmap discussions</li><li>identify and suggest potential inorganic opportunities (acquisitions, partnerships)</li><li>develop /improve or market collateral and sales messaging</li></ul> Financial metrics: <ul><li>Meet technology annual new business revenue targets</li><li>Provide guidance and participate in sales and revenue forecasting</li><li>Participate fully in the ICT practice and the achievement of the overall ICT business plan and budget</li></ul> Requirements: <ul><li>Proven success in senior client management and/or sales roles&nbsp;</li><li>Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional</li><li>Extensive understanding of and experience in insurance underwriting, actuarial (product development, valuation, financial reporting, modelling, experience studies, assumption setting), risk (including economic capital) and finance functions and related technology</li><li>Ability to learn new technology solutions and demonstrate these solutions to clients at a high level</li><li>Meticulous and analytical, confident in problem solving and decision making</li><li>Good team player with ability to influence without authority in a matrix organisation</li><li>Ambition to help insurers succeed&nbsp;</li><li>Excellent communication (written, verbal and oral) skills and interpersonal skills and ability to forge relationships at senior levels of organisations</li><li>Ability to work in a client-centric strategic and decisive manner according to tight deadlines</li><li>Availability to travel on an as needed basis including client visits, conferences, internal meetings, etc.</li><li>Minimum of 10 years of industry experience</li></ul>

Role Description: <ul><li>ICT has ambitious growth plans for our technology-based propositions and seeks a Technology Sales Director to drive the accomplishment of these plans. In this role, you will actively seek, develop, and close new business opportunities to achieve our technology sales goals in the P&amp;C and Life insurance markets.&nbsp;</li><li>The role holder will be a senior colleague responsible for driving revenue growth in the South-West European division through strategic technology sales pursuits, partnerships, and client engagement.&nbsp;</li></ul> Responsibilities: Your main areas of focus will be:&nbsp; <ul><li>Engage as a market-maker across SWE focussed on large and strategic technology opportunities in which you will work collaboratively with regional, divisional and local teams to help seek, develop, and close new sales pursuits.&nbsp;</li><li>Take accountability for client retention and actively collaborate with client relationship managers.&nbsp;</li><li>Develop and maintain c-suite relationships, especially CTO/CIOs within select technology clients.&nbsp;</li><li>Support and mentor fellow consultants, other technology sales colleagues, and regional proposition teams to help achieve ICT’s overall growth plans within the EMEA region.&nbsp;</li><li>Align technology capabilities with insurer requirements ensuring value and return on investment is maximized for success.&nbsp;</li></ul> Pipeline and Sales:&nbsp; <ul><li>Develop and manage a qualified pipeline through seeking out prospects, calling on potential clients and building upon existing client relationships.&nbsp;</li><li>Collaborate with the senior consultants to leverage existing relationships and technology footprint in the market.&nbsp;</li><li>Identify and conduct initial triage of client needs, and develop ideas for meeting those needs, presenting information on our client capabilities, strategically cross-selling ICT and other our client businesses solutions aligned with client needs and introducing subject matter experts, as required, to win the business.&nbsp;</li><li>Promote our client as a leader in the market with superior industry knowledge, insights, and solutions.&nbsp;</li><li>Design and lead execution of go-to-market sales strategies and campaigns focused on new and existing clients.&nbsp;</li><li>Engage directly with prospects to showcase our client capabilities and provide customized solutions that address their unique challenges.&nbsp;</li><li>Collaborate with marketing and proposition leadership to create sales messages, product collateral, and increase overall market awareness.&nbsp;</li><li>Obtain referral leads from existing clients.&nbsp;</li><li>Identify and pursue cross-selling opportunities.&nbsp;</li><li>Develop new relationships with individuals responsible for making or influencing decisions in areas relevant to our solutions.&nbsp;</li></ul> Client Management:&nbsp; <ul><li>Take accountability for client retention and the development of c-suite relationships with select technology clients&nbsp;</li><li>Maintain consistent/high quality touch points by phone and face to face with prospects and clients.&nbsp;</li><li>Participate in client relationship stewardship and planning meetings.&nbsp;</li><li>Support Client Management teams in identifying and closing opportunities.&nbsp;</li><li>Act as a client relationship manager to select technology clients.&nbsp;</li><li>Foster relationships with client c-suite and decision makers in areas relevant to our solutions.&nbsp;</li></ul> People:&nbsp; <ul><li>Collaborate with other technology sales colleagues with regards to technology sales activities.&nbsp;</li><li>Help to identify and develop/mentor future technology sales talent.&nbsp;</li></ul> Technology Product Development and Strategy:&nbsp; <ul><li>Work with consultants, other technology sales colleagues, and regional and global proposition teams to:&nbsp;</li><li>Identify current and emerging market trends and client needs.&nbsp;</li><li>Provide input into the development of new products or enhancements to current products.&nbsp;</li><li>Contribute to roadmap discussions.&nbsp;</li><li>Identify and suggest potential inorganic opportunities (acquisitions, partnerships).&nbsp;</li><li>Develop /improve or market collateral and sales messaging.&nbsp;</li></ul> Financial metrics:&nbsp; <ul><li>Meet technology annual new business revenue targets&nbsp;</li><li>Provide guidance and participate in sales and revenue forecasting.&nbsp;</li><li>Participate fully in the ICT practice and the achievement of the overall ICT business plan and budget.&nbsp;</li></ul>&nbsp;Requirements:&nbsp; <ul><li>Proven success in senior client management and/or sales roles with revenue targets.&nbsp;</li><li>Minimum of 10 years of industry experience.&nbsp;</li><li>In addition to English, at least one of Italian, Franch or Spanish is required.&nbsp;</li><li>Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional.&nbsp;</li><li>Extensive understanding of and experience in insurance underwriting, actuarial (product development, valuation, financial reporting, modelling, experience studies, assumption setting), risk (including economic capital) and finance functions and related technology&nbsp;</li><li>Ability to learn new technology solutions and demonstrate these solutions to clients at a high level.&nbsp;</li><li>Meticulous and analytical, confident in problem solving and decision making.&nbsp;</li><li>Good team player with ability to influence without authority in a matrix organisation.&nbsp;</li><li>Ambition to help insurers succeed.&nbsp;</li><li>Excellent communication (written, verbal and oral) skills and interpersonal skills and ability to forge relationships at senior levels of organisations.&nbsp;</li><li>Ability to work in a client-centric strategic and decisive manner according to tight deadlines.&nbsp;</li><li>Availability to travel on an as needed basis including client visits, conferences, internal meetings, etc.&nbsp;</li></ul>

Role Description: <ul><li>ICT has ambitious growth plans for our technology-based propositions and seeks a Technology Sales Director to drive the accomplishment of these plans. In this role, you will actively seek, develop, and close new business opportunities to achieve our technology sales goals in the P&amp;C and Life insurance markets.&nbsp;</li><li>The role holder will be a senior colleague responsible for driving revenue growth in the South-West European division through strategic technology sales pursuits, partnerships, and client engagement.&nbsp;</li></ul> Responsibilities: Your main areas of focus will be:&nbsp; <ul><li>Engage as a market-maker across SWE focussed on large and strategic technology opportunities in which you will work collaboratively with regional, divisional and local teams to help seek, develop, and close new sales pursuits.&nbsp;</li><li>Take accountability for client retention and actively collaborate with client relationship managers.&nbsp;</li><li>Develop and maintain c-suite relationships, especially CTO/CIOs within select technology clients.&nbsp;</li><li>Support and mentor fellow consultants, other technology sales colleagues, and regional proposition teams to help achieve ICT’s overall growth plans within the EMEA region.&nbsp;</li><li>Align technology capabilities with insurer requirements ensuring value and return on investment is maximized for success.&nbsp;</li></ul>&nbsp;Pipeline and Sales:&nbsp; <ul><li>Develop and manage a qualified pipeline through seeking out prospects, calling on potential clients and building upon existing client relationships.&nbsp;</li><li>Collaborate with the senior consultants to leverage existing relationships and technology footprint in the market.</li><li>Identify and conduct initial triage of client needs, and develop ideas for meeting those needs, presenting information on our client capabilities, strategically cross-selling ICT and other our client businesses solutions aligned with client needs and introducing subject matter experts, as required, to win the business.&nbsp;</li><li>Promote our client as a leader in the market with superior industry knowledge, insights, and solutions.&nbsp;</li><li>Design and lead execution of go-to-market sales strategies and campaigns focused on new and existing clients.&nbsp;</li><li>Engage directly with prospects to showcase our client capabilities and provide customized solutions that address their unique challenges.&nbsp;</li><li>Collaborate with marketing and proposition leadership to create sales messages, product collateral, and increase overall market awareness.&nbsp;</li><li>Obtain referral leads from existing clients.&nbsp;</li><li>Identify and pursue cross-selling opportunities.&nbsp;</li><li>Develop new relationships with individuals responsible for making or influencing decisions in areas relevant to our solutions.&nbsp;</li></ul>&nbsp;Client Management:&nbsp; <ul><li>Take accountability for client retention and the development of c-suite relationships with select technology clients.&nbsp;</li><li>Maintain consistent/high quality touch points by phone and face to face with prospects and clients.&nbsp;</li><li>Participate in client relationship stewardship and planning meetings.&nbsp;</li><li>Support Client Management teams in identifying and closing opportunities.&nbsp;</li><li>Act as a client relationship manager to select technology clients.&nbsp;</li><li>Foster relationships with client c-suite and decision makers in areas relevant to our solutions.&nbsp;</li></ul> People:&nbsp; <ul><li>Collaborate with other technology sales colleagues with regards to technology sales activities.&nbsp;</li><li>Help to identify and develop/mentor future technology sales talent&nbsp;</li></ul> Technology Product Development and Strategy:&nbsp; <ul><li>Work with consultants, other technology sales colleagues, and regional and global proposition teams to:&nbsp;</li><li>Identify current and emerging market trends and client needs&nbsp;</li><li>Provide input into the development of new products or enhancements to current products&nbsp;</li><li>Contribute to roadmap discussions&nbsp;</li><li>Identify and suggest potential inorganic opportunities (acquisitions, partnerships)&nbsp;</li><li>Develop /improve or market collateral and sales messaging&nbsp;</li></ul> Financial Metrics:&nbsp; <ul><li>Meet technology annual new business revenue targets&nbsp;</li><li>Provide guidance and participate in sales and revenue forecasting.&nbsp;</li><li>Participate fully in the ICT practice and the achievement of the overall ICT business plan and budget.&nbsp;</li></ul>&nbsp;Requirements:&nbsp; <ul><li>Proven success in senior client management and/or sales roles with revenue targets.&nbsp;</li><li>Minimum of 10 years of industry experience.&nbsp;</li><li>In addition to English, at least one of Italian, Franch or Spanish is required.&nbsp;</li><li>Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional.&nbsp;</li><li>Extensive understanding of and experience in insurance underwriting, actuarial (product development, valuation, financial reporting, modelling, experience studies, assumption setting), risk (including economic capital) and finance functions and related technology.&nbsp;</li><li>Ability to learn new technology solutions and demonstrate these solutions to clients at a high level.&nbsp;</li><li>Meticulous and analytical, confident in problem solving and decision making.&nbsp;</li><li>Good team player with ability to influence without authority in a matrix organisation.&nbsp;</li><li>Ambition to help insurers succeed.&nbsp;</li><li>Excellent communication (written, verbal and oral) skills and interpersonal skills and ability to forge relationships at senior levels of organisations.&nbsp;</li><li>Ability to work in a client-centric strategic and decisive manner according to tight deadlines.&nbsp;</li><li>Availability to travel on an as needed basis including client visits, conferences, internal meetings, etc.&nbsp;</li></ul>

Key responsibilities Authoriser - Card Authorisation • Process and authorize credit &amp; debit card transactions in a timely and accurate manner. •Perform voice-authorisation and give assistance to merchants and customers at POS transactions. • Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers). • Manage email duties, assisting Call Centre &amp; RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers. • Support Cards &amp; Payments (CPP) Cards Operations to process Authorisation code for unsecured products.&nbsp; Authoriser – Merchant and Customer Support • Establish and maintain relationships with merchants, providing support and guidance on credit &amp; debit card transaction processes. • Assist merchants with inquiries and resolve any issues related to card authorizations. • Assist in transaction code cancellation request receive from merchants, customers and Contact Centre. • Respond to customer inquiries regarding credit &amp; debit card transactions and account statuses. • Educate customers on card usage, security, and fraud prevention. • Assist customer to adjust Temp Increase Limit. • 24/7 emergency card replacement support. • Act as point-of-contact with Card Scheme&nbsp;&nbsp; Authoriser – Card Surveillance Support (transaction monitoring) • Monitor and review card transactions for potential fraud and irregularities. • Monitor cards transaction in real time alerts queue and identify high risk transactions. • Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools. • Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost &amp; stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary. • Contact customer or manually trigger SMS notification to alert customer of suspicious transaction and perform verification with customer. • Follow-up on uncontactable customer by calling or sending SMS to notify to mitigate losses. • Manage customers expectation and explain to customer on fraudulent transactions and scam activities. • Support Fraud Investigation Team and Fraud Issuing team when required on fraud matters. • Perform merchant ID blocking to prevent Bin attack fraud and support CPP on parameter maintenance for 3DS system. Requirements • Diploma or equivalent qualification preferred. • Proficient in English. Ability to converse in in Mandarin (and dialects), Bahasa Malay, Tamil will be a plus. • Able to use MS Office and possess good written and communication skills. • Pleasant disposition with good interpersonal skills. • Possess strong analytical skills. • Possess high standard of customer service.&nbsp;

Role Description: <ul><li>We’re looking for motivated, engaged people to help make everyone’s journeys better.</li><li>Reporting to the General Manager of the unit, the Executive Chef, Operations is responsible for daily monitoring of the preparation of the pre-designed meals for multiple customer accounts with culinary expertise through the management of all Chefs, Sous Chefs and Cooks at the unit, and promoting and providing quality food services to airline clients.</li></ul> Responsibilities: <ul><li>Achieves culinary operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; serving as culinary resource to operations managers; identifying and resolving problems; completing audits; determining system improvements; implementing change.</li><li>Meets culinary financial objectives by estimating requirements; assisting with menu design; anticipating and evaluating response to menu presentation; scheduling expenditures; analyzing variances; initiating corrective actions; evaluating time-saving production techniques; training others in specialty techniques.</li><li>Adheres to recipes and portion specifications as required by the customer by understanding consumer tastes and nutritional needs; reviewing product specifications; evaluating ease of menu preparation; applying established procedures and budgetary constraints.</li><li>Oversees food preparation by consulting with the Buyer; Sous chefs, cooks, and team leaders; overseeing portion size; controlling productivity; providing culinary leadership in areas of personal expertise; monitoring presentations, garnishments, and sauces.</li><li>Improves menu quality and consistency by analyzing food production records and menu expenses; promoting kitchen staff interest in quality improvement; studying, evaluating, and re-designing processes; implementing changes.</li><li>Prepares menu and food preparation reports by collecting, analyzing, and summarizing food, dining, and customer data and trends.</li><li>Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with sanitation and federal, state, and local legal regulations; overseeing food preparation, safety, and security; reviewing and implementing accident and disaster plans.</li><li>Using menu specifications, maintains food ingredients, food preparation, and general supplies by selecting and purchasing menu ingredients; evaluating the quality of fresh food and food product deliveries; maintaining general supplies; establishing inventory levels, re-order points, storage requirements, and cost-controls.</li><li>Maintains culinary equipment by following operating instructions; instructing staff in equipment use; troubleshooting breakdowns; maintaining equipment supplies; performing preventive maintenance; calling for repairs; evaluating new equipment; preparing administrative proposals to justify purchases.</li><li>Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; being sought for opinions as a culinary expert; contributing to professional publications; participating in professional societies and sharing this information with direct reports.</li><li>Accomplishes culinary goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li><li>Ensures quality production standards are followed and maintained. Ensures employees adhere to HACCP, FDA and safety regulations and compliance with company policies and procedures.</li><li>Trains and monitors employees on proper work procedures and production of products to ensure maximum productivity with minimum labor and food expenses.</li><li>Assists in the development and training of cooks as required.</li><li>Prepares administrative reports as required.</li><li>Ensures maximum productivity and labor costs are maintained according to financial requirements.&nbsp;</li><li>Monitors daily manpower planning and employee turnover.&nbsp;</li><li>Responsible for employee retention.</li><li>Ensures meal cycles are communicated in a timely and accurate basis.&nbsp;</li><li>Monitor yields of products to ensure maximum usage.</li><li>Works with management staff to improve performance of the unit.</li><li>Ensures Menu presentations are properly planned, set up, and specifications reviewed to ensure compliance.</li><li>Maintains labor requirements, food costs, overtime, and all productivity requirements.</li><li>Must ensure all cooks, and Sous Chef employees have the skill and ability to perform all cooking and food preparation requirements of all the Airline Accounts serviced in the Unit.</li><li>Ensures all products are cooked at required temperature according to airline and food safety specification, etc.</li><li>Responsible for coaching, counseling and preparing corrective action for employees.</li><li>Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.</li></ul> Requirements: Education: <ul><li>Associate Degree or Bachelor Degree in the Culinary Arts or a related field, (formal culinary education) required or at least 4 years of experience in an Executive Chef role.</li></ul> Work Experience: <ul><li>Minimum 10 years of experience as a Chef required.</li><li>Minimum of 4 years of experience as an Executive Chef required.</li><li>Minimum of 1-3 years of supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment required.</li><li>In-flight catering experience or experience in a high-volume food service environment required.</li><li>Halal: 5 years of experience required.</li><li>ServSafe Certified preferred.</li></ul>

Role Description: <ul><li>Reporting to the General Manager of the unit, the Executive Chef, Operations is responsible for daily monitoring of the preparation of the pre-designed meals for multiple customer accounts with culinary expertise through the management of all Chefs, Sous Chefs and Cooks at the unit, and promoting and providing quality food services to airline clients.&nbsp;&nbsp;&nbsp;</li></ul> Responsibilities: <ul><li>Achieves culinary operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; serving as culinary resource to operations managers; identifying and resolving problems; completing audits; determining system improvements; implementing change.&nbsp;</li><li>Meets culinary financial objectives by estimating requirements; assisting with menu design; anticipating and evaluating response to menu presentation; scheduling expenditures; analyzing variances; initiating corrective actions; evaluating time-saving production techniques; training others in specialty techniques.&nbsp;</li><li>Adheres to recipes and portion specifications as required by the customer by understanding consumer tastes and nutritional needs; reviewing product specifications; evaluating ease of menu preparation; applying established procedures and budgetary constraints.&nbsp;</li><li>Oversees food preparation by consulting with the Buyer; Sous chefs, cooks, and team leaders; overseeing portion size; controlling productivity; providing culinary leadership in areas of personal expertise; monitoring presentations, garnishments, and sauces.&nbsp;</li><li>Improves menu quality and consistency by analyzing food production records and menu expenses; promoting kitchen staff interest in quality improvement; studying, evaluating, and re-designing processes; implementing changes.&nbsp;</li><li>Prepares menu and food preparation reports by collecting, analyzing, and summarizing food, dining, and customer data and trends.&nbsp;</li><li>Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with sanitation and federal, state, and local legal regulations; overseeing food preparation, safety, and security; reviewing and implementing accident and disaster plans.&nbsp;</li><li>Using menu specifications, maintains food ingredients, food preparation, and general supplies by selecting and purchasing menu ingredients; evaluating the quality of fresh food and food product deliveries; maintaining general supplies; establishing inventory levels, re-order points, storage requirements, and cost-controls.&nbsp;</li><li>Maintains culinary equipment by following operating instructions; instructing staff in equipment use; troubleshooting breakdowns; maintaining equipment supplies; performing preventive maintenance; calling for repairs; evaluating new equipment; preparing administrative proposals to justify purchases.&nbsp;</li><li>Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; being sought for opinions as a culinary expert; contributing to professional publications; participating in professional societies and sharing this information with direct reports.&nbsp;</li><li>Accomplishes culinary goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li><li>Ensures quality production standards are followed and maintained. Ensures employees adhere to HACCP, FDA and safety regulations and compliance with company policies and procedures.</li><li>Trains and monitors employees on proper work procedures and production of products to ensure maximum productivity with minimum labor and food expenses.</li><li>Assists in the development and training of cooks as required.</li><li>Prepares administrative reports as required.</li><li>Ensures maximum productivity and labor costs are maintained according to financial requirements. Monitors daily manpower planning and employee turnover. Responsible for employee retention.&nbsp;</li><li>Ensures meal cycles are communicated in a timely and accurate basis. Monitor yields of products to ensure maximum usage.</li><li>Works with management staff to improve performance of the unit.</li><li>Ensures Menu presentations are properly planned, set up, and specifications reviewed to ensure compliance.</li><li>Maintains labor requirements, food costs, overtime, and all productivity requirements.</li><li>Must ensure all cooks, and Sous Chef employees have the skill and ability to perform all cooking and food preparation requirements of all the Airline Accounts serviced in the Unit.</li><li>Ensures all products are cooked at required temperature according to airline and food safety specification, etc.</li><li>Responsible for coaching, counseling and preparing corrective action for employees.</li><li>Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.</li></ul> Requirements: Qualifications Education: <ul><li>Associate Degree or Bachelor Degree in the Culinary Arts or a related field, (formal culinary education) required or at least 4 years of experience in an Executive Chef role&nbsp;</li></ul> Work Experience:&nbsp; <ul><li>Minimum 10 years of experience as a Chef required</li><li>Minimum of 4 years of experience as an Executive Chef required.</li><li>Minimum of 1-3 years of supervisory experience working in a high volume, manufacturing, food production and restaurant or catering environment required.</li><li>In-flight catering experience or experience in a high-volume food service environment required.</li></ul> Technical Skills: (Certification, Licenses and Registration) <ul><li>Ability to cook meals according to detailed specifications.</li><li>Ability to work in a fast paced, deadline driven environment.</li><li>Must have strong and effective leadership skills, and the ability to successfully manage a staff of 2 to 3 Sous Chefs and over 20 cooks.</li><li>Current or previous labor relations experience is a plus, but not required.</li><li>Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.</li><li>Ability to train others required.</li><li>Must have the ability to give negative and positive feedback to employees on a daily basis.</li><li>Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.</li><li>Strong organizational, analytical, communication and leadership skills required.</li><li>Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.</li><li>Experience with menu design a plus</li><li>Basic computer skills required. Working knowledge of Microsoft Office products preferred</li></ul> Technical Skills: (Certificates, Licenses and Registration) <ul><li>ServSafe Certified preferred.</li></ul> Language / Communication Skills: <ul><li>Must have excellent written and oral communication skills.&nbsp;</li><li>Multi-lingual a plus.</li></ul>

Skills

Industry

Location

Jobtitle

9 cold calling Jobs found

AI Transformation Engineer

International Customer Service Associate

Technical Sales Team Manager

Technology Sales Director Paris

Technology Sales Director UK

Technology Sales Director Germany

Manager - Card Authorisation & Fraud Detection Analyst

Halal Executive Chef

Executive Chef, Operations

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

9 cold calling Jobs found

AI Transformation Engineer

International Customer Service Associate

Technical Sales Team Manager

Technology Sales Director Paris

Technology Sales Director UK

Technology Sales Director Germany

Manager - Card Authorisation & Fraud Detection Analyst

Halal Executive Chef

Executive Chef, Operations

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.