Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Senior Manager Operations

Listing Director

Business Development Manager

Senior Product Manager, SMB

Payment Operations Analyst

Business Unit Head - Pharma & Medical Device

Sr Manager / Asst. General Manager - Marketing

Product Manager

Role Description: <ul><li>To support, coach and mentor 10- 15 team members and support the Customer Service Managers and Regional Sales Managers. To provide customer service interface on a regional basis between the market and company.&nbsp;</li><li>To manage and maintain designated global customer accounts. To ensure efficient and effective processes on areas impacting on Customer Service. </li><li>To maximize customer satisfaction and provide an interface between field sales and customer. To build and maintain relationships with internal support functions and external customers.&nbsp;</li></ul>&nbsp;Responsibilities: <ul><li>Manage the day to day running of the customer service offices to ensure workload is distributed fairly and consistently with the right focus on priorities</li><li>Help build Inclusive &amp; high performing teams by leveraging employee’s feedback</li><li>Drive Continuous Improvement mindset and encourage standardization of “Way of Working”</li><li>Staying in good relationship with all stakeholders and customers</li><li>Hold regular Performance reviews with Customer Service Team members to ensure individual, team and regional goals are achieved</li><li>Carry out Disciplinary procedures as per company policies</li><li>Review all ongoing current business practices and processes for suggestions for improvement/implementing best practice</li><li>Liaise with external and internal customers – end user, Technical Support, Planning/ Logistics and Sales&nbsp;</li><li>Report on key Customer Service metrics &amp; KPI’s for the region</li><li>Coaching, mentoring and training of existing and new members across functions&nbsp;</li><li>Maintain and build customer intimacy</li><li>Be aware of possible impact on the company regarding legal responsibilities/compliance and ensure that associated risks are controlled and understood.&nbsp;</li><li>Comply and ensure awareness of TESOG policies and procedures&nbsp;</li><li>Liaise with Finance to ensure corporate and accounting compliance&nbsp;</li><li>Develop a back-up that will cover key reporting elements during own absence</li><li>Any other duties in line with the post</li></ul>&nbsp;Requirements: <ul><li>Proven expertise &amp; experience as Customer Care Professional</li><li>At least 3+ years of experience for people manager within/Outside Organization</li><li>Strong execution skills with effective time management. Must be able to prioritize tasks</li><li>Strong ability to communicate across all mediums- telephone, face to face and email</li><li>Good degree of IT Literacy – Power Point, Excel, SAP and SFDC</li><li>Perfect English and German</li><li>Good interpersonal, organizational and communication skills, both written and oral</li><li>Pro-active and responsive to customer (internal and external) requirements</li><li>High level of numeracy/attention to detail</li><li>Must be able to manage employees effectively in Hybrid model</li><li>Ability to work in a team environment and on own initiative</li><li>Have a professional and flexible approach</li><li>Ability to work under pressure and meet short deadlines</li></ul>

ABOUT: We are building a world class Global Trade Services (GTS) organization and the GTS - Automotive Business Unit senior analyst (based in Hungary) plays a critical role in supporting trade operations and compliance within the Business Unit (BU). The GTS AUT BU senior analyst serves as a trusted advisor and key team member within TE’s Operational Compliance team for the BU. The purpose of this role is to facilitate TE’s compliance, at the BU level, with import and export regulations globally to enhance global trade compliance, reduce risk, increase responsiveness to issues and opportunities, and support effective operational aspects of international trade. This role reports into the Senior Manager GTS Automotive EMEAI and is a key member of the Global Trade Services (GTS) team. As part of the GTS team, the GTS AUT BU senior analyst will join a group of professionals who are passionate about ensuring the future growth of the business by providing business solutions for compliance with global trade laws and regulations. The successful candidate will be able to collaborate and thrive in a global environment while maintaining integrity, taking accountability, and working together.&nbsp;&nbsp; Responsibilities: <ul><li>Execute trade operations and provide compliance oversight for the assigned BU in EMEA to ensure TE’s compliance with import/export laws and regulations</li><li>Maintain trade operations and compliance activities in accordance with TE policies, procedures, and controls, in collaboration with key stakeholders throughout the BU</li><li>Act as a point of contact for BU stakeholders in EMEA on trade-related matters.</li><li>Actively contribute to duty savings and other projects</li><li>Embed and train GTS SOPs and other processes locally</li><li>Work with BU stakeholders and counsel in EMEA to understand business changes and develop trade-related solutions/strategies and controls to ensure compliance</li><li>Maintain BU-level Key Performance Indicators (KPIs) and reporting to ensure efficiency and effectiveness of the operations</li><li>Partner with Trade Compliance Professionals and Stakeholders across the Enterprise</li><li>Partner with GTS Governance to monitor trade compliance regulatory and legislative changes, assess the potential impact to the BU, and determine the necessary actions and communications to the appropriate stakeholders</li><li>Work with GTS Governance teams to conduct trade compliance audits and oversee corrective action plans</li><li>Partner with GTS Governance to develop and administer effective trade compliance training as required throughout the region and organization</li><li>Ensure appropriate utilization of the GTS Operations Service Centre for product classification (import and export), restricted party screening, and duty savings compliance, and otherwise ensure proper country of origin determination, valuation, and admissibility</li><li>Work with the Operational Service Centres to identify, evaluate and administer opportunities to facilitate trade in a cost-effective and compliant manner (e.g., make use of applicable Free Trade Agreements, processing regimes etc.)</li><li>Establish and maintain relationships with internal functions, including corporate functions, to encourage awareness of global trade compliance issues, pro-actively identify trade risk and threats, and develop appropriate trade compliance controls</li><li>Talent Development &amp; Leadership</li><li>Create a culture of engagement and performance in alignment with TE’s core values</li><li>Lead by example and act with empathy</li></ul> Requirements: <ul><li>Bachelors degree required (international business, supply chain, law, or related field)</li><li>6+ years’ experience in global trade compliance</li><li>Preferred: 3+ years’ experience in supporting trade functions within an industrial, communications, transportation, or similar business</li><li>Functional knowledge of import and export regulations and familiarity with customs practices in Hungary and preferably other countries in the EMEA region</li><li>Functional knowledge of customs classification, including direct experience classifying products under the Harmonized Tariff System</li><li>Preferred: Functional knowledge of export classification</li><li>Preferred: Familiarity with customs valuation (e.g., assists, transfer price adjustments)</li><li>Preferred: Experience in post-entry/post-shipment audits and process audits in general</li><li>Preferred: Experience actively participating in cross-functional group projects</li><li>Experience interfacing directly and effectively with government agency authorities</li><li>Advanced Excel and/or PowerBI skills are a plus</li><li>Proven ability to work with variety of business groups, including supply chain, legal, procurement and finance</li><li>Highly developed decision-making skills in a fast-paced environment</li><li>Excellent organizational habits and priority management</li><li>Ability to foster teamwork and internal and external relationships</li><li>Customer focused with a commitment to quality</li><li>Preferred: Customs Broker License or other Customs / Trade certification&nbsp;</li><li>Travel may be necessary in fulfilment of responsibilities&nbsp;&nbsp;</li></ul>

Responsibilities:&nbsp; <ul><li>Oversee machinery utilization and maintenance, optimizing production commitments</li><li>Collaborate across departments to manage budgets and resource allocation efficiently</li><li>Lead teams through data-driven strategies, cultivating a culture of ownership and excellence</li><li>Drive quality policies to reduce defects and enhance customer satisfaction</li><li>Empower Department Managers, ensure cross-functional coordination, and set performance standards</li><li>Recruit, train, and develop associates, upholding safety and norms</li><li>Promote transparent communication for quality, safety, and personal growth</li></ul> Requirements:&nbsp; <ul><li>Plant location : Gevrey Chambertin. We can source candidates from 200 Km radius of the plant.</li><li>Overall Experience : 10 years.</li><li>They need to have Industrial experience, Lead teams, continuous improvement, leadership skills, has worked in international companies, handled complex structures, strategic communication &amp; various levels of expertise.</li><li>Candidate should be fluent in English &amp; French.</li><li>Open to any industry, either competitor, automobile industry is good. Also, energy market is good.</li><li>Its an onsite job.</li></ul>

Responsibilities. <ul><li>Proactive client and account management of a selection of current issuers and create cross sell opportunities for Corporate Services and Bond listings;</li><li>Managing all business development and generation of new business opportunities, including IPO’s, (ESG) bond offerings and related instruments, supported by the Head of Listing Benelux and CEO our partner Amsterdam;</li><li>Project management and execution of the IPO Days, IPO-ready programs in Amsterdam and Germany/CEE and the development of local initiatives that relate to our Tech Leaders segment;</li><li>Co-development and execution a business strategy for the cross-border/international listings;</li><li>Building and development a relevant network with all key business partners of our Listing department in Amsterdam;</li><li>Representing our partner locally and stand visible in the relevant networks. Further improve visibility and the profile of our partner in the Netherlands.</li><li>Additionally, the Listing Director will work in close collaboration with our global Primary Markets team, as well as with the relevant departments with our partner and representatives of other departments including our partners Securities.</li><li>Plenty local and international travel is expected and active participation in the sales and networking events within our partner.</li></ul> Requirements: <ul><li>At least 7 years relevant client-facing and commercial experience required.</li><li>Understanding &amp; experience of and interest in the dynamics and mechanics of the European capital market is essential.</li><li>Knowledge &amp; expertise in capital markets, products/services across listing value chain, as well as trends in post-trade.</li><li>Successful track record of performance in equity/debt sales, investor relations and/or ECM advisory.</li><li>Proven track record of commercial relationship management on senior management or C-level.</li><li>Strong project management capabilities and skills.</li><li>Good communication &amp; presenting skills (clear &amp; confident to maximize impact).</li><li>Strong team orientation with a transparent and collaborative approach to build links and relationships across the organization to enable the best commercial outcome for our partner.</li><li>Proactive &amp; results orientated: impresses with speed of delivery and quality of response &amp; inspires others with their enthusiasm.</li><li>University degree or bachelor degree combined with relevant working experience.&nbsp;</li><li>Fluency in English and Dutch required.</li></ul>

Responsibilities:&nbsp; <ul><li>Sales and Marketing Growth Plans – Crafted plans to explode total company business growth in Foodservice Channel.&nbsp;</li><li>Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different consumer groups to maximize the business growth, sales, and profit for the company&nbsp;</li><li>Distributor Management – Working with distributors across the markets from business planning to marketing and sales strategies to in-store, below-the-line and above-the-line executions. Collaborate with distributors on sell-out analysis to uncover growth gaps and opportunities.&nbsp;</li><li>Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy by category-country combination to unlock category and market growth, which was previously non-existent in the company business.&nbsp;</li><li>Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution of campaigns that build on each category strategy.&nbsp;</li><li>Select Customer Development – new business development of potential select key customers (FS/e-comm) that the KH distributor partner may engage for new sources of revenue.&nbsp;</li><li>Key Account Development – conduct Joint Value Plan with key customers in FOODSERVICE, and eCommerce.&nbsp;</li><li>Ensure the JVP is fully aligned with the distributor for monthly execution.&nbsp;</li><li>Lead/participate in the distributor monthly sales cycle operations plan to ensure timely execution of monthly category &amp; customer plans.&nbsp;</li><li>Supply Chain Management – Initiated the full supply chain tracking system for company Markets from ordering to shipping to systematize issue escalation and resolution (late ordering, delays, quality issues, customer complaints) more actionable.&nbsp;</li><li>Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand planning to ensure stock availability from Export Affiliates.&nbsp;</li><li>Team management – a leadership skill to manage a small team of 2-3 people to coach, develop the key necessary skills and working closely to achieve the same goals.&nbsp;</li></ul> Requirements:&nbsp; <ul><li>Education Background: Business Administration Degree&nbsp;</li><li>Education Level: Bachelor’s Degree minimum&nbsp;</li><li>Working Experience: 5 years of experience in sales or marketing at FMCG company&nbsp;</li><li>Technical Skills&nbsp;</li><li>Proficient in analyzing sales data&nbsp;</li><li>Proficient in Selling &amp; Negotiating&nbsp;</li><li>Developing/Performing in Trade Marketing and Consumer insights&nbsp;</li><li>Developing/Performing in Lift &amp; Launch, Innovation and Product Development&nbsp;</li></ul> Other Specific Requirements: <ul><li>Strong strategic and execution of sales especially in FOODSERVICE.&nbsp;</li><li>Proficient in Sales &amp; Business Development.&nbsp;</li><li>Proficient in Negotiating sales objectives with Distributors and/or Customers.&nbsp;</li><li>Proficient in Root-cause analysis, Critical Thinking &amp; Problem Solving.&nbsp;</li><li>Amicable to work in a matrix organization.&nbsp;</li></ul> Personality/ Attitude:&nbsp; <ul><li>Resilient, curious, strong executor&nbsp;</li><li>Strong ability to quickly troubleshoot shortfalls and operate independently (Strong Self Starter)&nbsp;</li><li>Customer-centric mindset</li></ul>

Job Description:&nbsp; <ul><li>Understand customers, customer segments and the core jobs-to-be-done to build solutions that exceed customers expectations and become an indispensable aide for them.</li><li>Utilize all means possible – internal data, stakeholder input, voice of the customer, market intelligence and independent research – to bring forth thoughtful and impactful solutions to market.</li><li>Partner with cross functional teams - product managers, program managers, engineering, design, UXR, marketing, and commercial managers - and collaborate with them to do right thing for the customers</li><li>A passion to help build right payment solutions for microbusinesses who have the highest ambitions and are price sensitive</li><li>Be nimble to adapt to changing business needs and team needs, yet stay focused on driving measurable impact</li><li>Be grounded in data and have a balanced view based on intuition and observation.</li></ul> Responsibilities: <ul><li>Responsible for owning, executing and maintaining a product roadmap leading from discovery to delivery</li><li>Define product requirements and lead successful execution of initiatives</li><li>Drive and/or take part in sprint planning, pre-mortems, post-mortems, and bug triaging</li><li>Partner with cross-functional teams at and external partners to design, build, launch new product capabilities or improve existing functionality.</li><li>Engage closely with engineering and architecture to help determine the best technical implementation/design while balancing time-to-market needs.</li><li>Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making</li><li>Summarize product execution updates as well as KPI updates to stakeholders to help with decision-making</li><li>Work closely with commercial teams to align product goals with commercial outcomes</li><li>Define and proactively monitor key performance metrics to support and make product decisions • Partner with Customer Support teams in solving pain points for our users.</li><li>Partner with Legal, Privacy, and Compliance teams to ensure the products we deliver are within regulatory boundaries.</li><li>Define a product launch plan for your area, including identifying new opportunities as well as maintaining a rolling roadmap of projects or iterations.</li></ul> Requirements: <ul><li>5+ years of consumer web or mobile product management experience</li><li>Experience in delivering successful large-scale mobile and web products</li><li>Ability to use data and analytics dashboards to inform product hypotheses and decisions.</li><li>Experience developing and delivering direct-to-consumer products to market successfully</li><li>Experience working with a full-stack engineering team, i.e., both front-end experience (mobile and web) as well as back-end services.</li><li>Experience in Payments and SMB is a plus&nbsp;</li></ul>

Responsibilities:&nbsp;<ul><li>Execute and monitor outgoing payments, including wire transfers, SEPA payments, and electronic fund transfers, in accordance with established procedures.</li><li>Reconcile transaction data and investigate discrepancies or errors in payment processing workflows.</li><li>Review payment instructions and validate supporting documentation to ensure compliance with internal controls and regulatory requirements.</li><li>Manage bank statement processing S/4HANA Cloud, including importing, reconciling, and posting bank statements to ensure accuracy and completeness of financial records.</li><li>Perform bank reconciliation activities to match transaction records between bank statements and GL balances, investigating and resolving discrepancies as needed.</li><li>Prepare weekly cash forecasts to predict funding requirements, monitor liquidity positions of operation accounts.</li><li>Collaborate with internal stakeholder, including finance, accounting, and accounts payable teams to address payment inquiries, resolve payment -related issues and improve process efficiency.</li><li>Monitor and analyze payment trends, transaction volumes, and payment processing metrics to identify opportunities for process improvements and cost savings.</li><li>Collaborate with IT team in standardization of payment formats and streamline payment processes to improve efficiency, reduce errors, and enhance control mechanism.</li><li>Assisting in payment factory implementation, collaborating with cross- functional teams to ensure successful deployment and integration with existing system and processes.</li><li>Develop and maintain payment guidelines, procedures, and documentation to ensure adherence to regulatory guidelines and internal controls.</li><li>Prepare periodic reports and performance metrics on payment operations for management and audit purposes.</li></ul> Requirements:&nbsp;<ul><li>Bachelor’s degrees or above in Finance, Accounting, business administration, or related field.</li><li>Proven experience in treasury operations, payment processing, cash management.</li><li>Strong understanding of payment system, banking processes and financial instruments.</li><li>Familiarity with TMS, ERP system, and electronic banking platforms. Preferable experience with SAP S/4HANA Cloud.</li><li>Experience in managing a payment factory is preferred.</li><li>Excellent analytical skills with ability to analyze payment data, reconcile accounts, and resolve discrepancies.</li><li>Detail-oriented approach with a focus on accuracy, compliance, and risk management.</li><li>Effective communication skills, with the ability to interact with cross-functional teams and external partners.</li><li>Ability to prioritize tasks, meet deadlines in a dynamic environment.</li><li>Strong problem-solving skills and ability to proactively identify and address issues related to payment operations and treasury processes.</li></ul>

Responsibilities: <ul><li>Articulate a clear vision for the business unit based on company objectives.&nbsp;</li><li>Responsible to define the strategy of BU based on market opportunities, customer needs and therapeutic franchise goals.&nbsp;</li><li>Deliver BU objectives and build a solid Annual Brand Plans, including revenue growth and financial target, commercial execution, profitability, expense control, process optimization, productivity, employee development, and customer satisfaction.</li><li>Collaborate with the Commercial Excellence team for forecasting &amp; analytics to develop appropriate forecasts to drive commercial success and accuracy.</li><li>Improving result by monitoring key operational metrics, measurements, and targets.</li><li>Develop strategy to manage and engage Key Opinion Leaders and key customers of our products, maintenance strong relationship with them.&nbsp;</li><li>Provide leadership and support to team, establish and lead high-performance team which includes talent identification, development plans and succession plans.</li></ul> Requirements: <ul><li>University Degree with Science education ( eg: pharmacy, medicine ). MBA is advantage.&nbsp;</li><li>A minimum 15 years successful sales and marketing experience in pharmaceutical, healthcare, medical devices both sales and marketing with mixed local pharmaceutical and global pharmaceutical experiences. </li><li>At least 8 year must be in managerial position.&nbsp;</li><li>Extensive experience in portfolio of Cardiovascular &amp; Metabolic, or Gastrointestinal, or Ob&amp;Gyn or Respiratory, or Neuroscience or Paediatric or Medical Device.&nbsp;</li><li>Ensure compliance with appropriate SOP’s, policies and guidelines.</li><li>Preferable someone with close engagement with multi medical association including internal medicines, gastrohepatologist, endocrinologist, cardiologist, neurologist, obstetric and gynaecologist, and surgeon.&nbsp;</li><li>Possesses strong understanding of market and sales strategy. Track record in defining, planning and shaping strategies and initiatives that set direction for business unit and/or function.</li><li>Proven successful track records in achieving sales target with entrepreneurial mindset.</li><li>Experience involving managing financial performance, P&amp;L responsibilities.</li><li>Experience with significant people demands, track record of attracting &amp; developing talent, developing bench strengths and managing complex, diverse and remote workforce (People Management &amp; development of team)</li><li>Client Interface</li></ul> Key Working Relationships <ul><li>Local and International KOLs</li><li>Main National &amp; Regional stakeholders</li><li>Medical societies and patient associations</li><li>Internal stakeholders incl. Medical Affairs, RA, Patient Access, Commercial Excellence &amp; HQ team</li></ul>

Responsibilities: <ul><li>To drive business development through strategic consulting. Need assessment, identifying and driving new business opportunities in the specified market</li><li>Lead business acquisition specific pre-selling activities</li><li>Analyze existing product and markets in terms of ability to compete, gain market share, grow revenue and sustain or grow profitability</li><li>Generate new RFQ’s, lead CFT for technical agreements and get costing done, quote and negotiate pricing and contractual terms/ conditions with customers</li><li>To close new business deals by coordinating requirements, discussing and negotiating contracts, integrating contract requirements with business operations to promote business growth</li><li>Prepare lessons learned after each acquisition, incl. won/lost analysis</li><li>SWOT analysis of competitors in the region considering their pricing and capabilities, customer requirements, regional market/ government enforcements. Analyze SoM in defined region and SoB at each customer</li><li>To develop and execute new concepts, business models, channels and partners to position business in the market and achieve sales target</li><li>Explore new product lines in alignment with strategy department inline with capabilities to grow business</li><li>Lead CFT to ensure satisfactory resolution of all quality / supply related customer issues.</li><li>To ensure maximum customer satisfaction by ascertaining adherence to QCDM goals</li><li>To maintain strong networking and good relationship with customers</li></ul> Requirements: <ul><li>12-17 Years in business development at reputed tier1 suppliers (preferably engine/ powertrain components)</li><li>Experience of business development with 4WH OEM’s is must along with experience on handling their Tier 1’s</li></ul>

Responsibilities:&nbsp; <ul><li>Define market trends, demand drivers, customer needs, industry trends, and competitive landscape</li><li>Conduct market segmentation to develop market segment-specific strategies</li><li>Business development in US region- Drive sales/FAE/SA team to fuel pipeline&nbsp;</li><li>Conduct competitive analysis and benchmarking</li><li>Develop product roadmaps that aligns with business strategy</li><li>Work with R&amp;D and Operations in the development of new products to meet current and future customer requirements</li><li>Develop market-based cost targets to align with BU profitability targets, and align product teams to achieve those targets</li><li>Manage the product lifecycle, focusing on capacity expansion ramps, and defining the right cost early in design cycles</li><li>Establish pricing policy</li><li>Attend customer meetings in support of winning new business&nbsp;</li><li>Exercise thought leadership</li><li>Manage the P&amp;L (sales and gross or standard margin) for the assigned portfolios</li></ul> Requirements: <ul><li>2-10 years of product management and/or engineering experience</li><li>Relevant product or industry experience desired</li><li>4-year technical degree required</li><li>Creative and innovative thinker able to provide input on the development of the product strategies and the relevant business plans with the ability to execute&nbsp;</li><li>Strong interpersonal, planning, organization, and teamwork skills</li><li>Experienced leader with an ability to influence cross functional teams and to build strong relationships both internally and externally</li></ul>

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175 commercial operations Jobs found

Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Senior Manager Operations

Listing Director

Business Development Manager

Senior Product Manager, SMB

Payment Operations Analyst

Business Unit Head - Pharma & Medical Device

Sr Manager / Asst. General Manager - Marketing

Product Manager

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Skills

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175 commercial operations Jobs found

Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Senior Manager Operations

Listing Director

Business Development Manager

Senior Product Manager, SMB

Payment Operations Analyst

Business Unit Head - Pharma & Medical Device

Sr Manager / Asst. General Manager - Marketing

Product Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.