Senior Production Support Engineer – IDM Engineering (VP2)

Responsibilities: <ul><li>Engage in day-to-day support activities including incident and problem management</li><li>Perform production deployments, patch activities on the supported applications and servers.</li><li>Work with product support/development team for permanent resolution/change review – all types including enhancements, bug fixes, etc.</li><li>Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.</li><li>Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.</li><li>Develop support operational documents to summarize common support issues.</li><li>Develop reports and drive audit RFI’s and requirements.</li><li>Develop Linux scripts based on the requirements.</li><li>Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.</li><li>Expected to drive improvements through influence and strong relationships with managers in other teams.</li><li>Correlate events across multiple systems to proactively surface and resolve deep, underlying issues.</li></ul> Requirements: <ul><li>Diploma/Degree in engineering/Computer Science / IT/Cyber Security from a recognized education institution</li><li>Professional qualification in information security, such as CISSP / CISM / CEH, or data Security product certifications will be advantageous.</li><li>9 to 12 years relevant experience</li><li>Strong working knowledge on Oracle Identity Governance 12c, Oracle Database, WebLogic, BI Publisher, Oracle Connectors, Linux, Unix &amp; Windows Enterprise Server OS, with mixed skills around administration, performance tuning and troubleshooting</li><li>Working knowledge of Python, java, Java Scripts,</li><li>Knowledge in network infrastructure like Load balancers, Firewalls, SSL etc</li><li>Working Knowledge on Directory - LDAP and AD Databases</li><li>Strong knowledge of Oracle SQL and proficient in writing complex SQL queries with hands on experience with reporting tools along with excellent computational ability.</li><li>Strong understanding of cybersecurity principles and frameworks including ISO 27001 &amp; NIST Cybersecurity Framework;</li></ul>

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Senior Production Support Engineer – IDM Engineering (VP2)

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Senior Production Support Engineer – IDM Engineering (VP2)

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