EUC Consultant M365

Technical Support Specialist

Cybersecurity Advisory Team Lead

Pricing Analyst

Lead Product Designer, SAP Logistics

Consulting Azure Cloud Engineer

Global Travel & Expense Team Lead

Gen AI Solution Architect

Technical Support Engineer

Responsibilities: <ul><li>Setup and Configuration. Deploy and configure M365 services, including Teams, Exchange Online, Windows 10/11 Deployment and Intune.</li><li>Implement security and compliance policies to ensure data classification and compliance.</li><li>Conduct Proof of Concept (POC), new product evaluations and fitment.</li><li>Configure and manage user accounts, licenses, and permissions.</li></ul> Management and Operation: <ul><li>Monitor and maintain the health and performance of M365 services.</li><li>Troubleshoot and resolve issues related to M365 services and applications.</li><li>Perform regular updates and maintenance to ensure optimal performance and security.</li></ul> Collaboration and Support: <ul><li>Work closely with other IT teams to integrate M365 services with existing systems and applications.</li><li>Provide technical support and guidance to end-users and other IT staff.</li><li>Conduct training sessions and create documentation to help users effectively utilize M365 services.</li></ul> Continuous Improvement: <ul><li>Stay up-to-date with the latest M365 features, updates, and best practices.</li><li>Identify opportunities for process improvements and automation to enhance efficiency and productivity</li><li>Participate in the planning and lead execution of M365-related projects and initiatives.</li></ul> Requirements: Additional Requirement details - Microsoft 365 Certified: <ul><li>Enterprise Administrator Expert or other relevant certifications.</li><li>roven experience in setting up, configuring, managing, and operating M365 tenant and workloads.</li><li>Strong knowledge of Microsoft 365 services, including Teams, Exchange Online, Windows 10/11 Deployment and Intune.</li><li>Experience with PowerShell scripting for automation and management tasks.</li><li>Experience with hybrid M365 environments and integration with on-premises systems.</li><li>Familiarity with security and compliance features in M365, such as Data Loss Prevention (DLP), Conditional Access, and Multi-Factor Authentication (MFA).</li><li>Knowledge of Azure Active Directory and related identity management solutions.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li></ul> Educational Qualification: <ul><li>Bachelor’s Degree in Computer Science, Information Technology or related field</li></ul> Experience: <ul><li>Minimum 5 to 6 years in EUC environment.</li><li>2 to 3 years of experience with skilled and experienced M365 Engineer and responsible for setting up, configuring, managing, and operating our M365 tenant and workloads. This role requires a deep understanding of Microsoft 365 services.</li></ul>

Brookfield Culture
Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description 
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users. 
The Technical Support Specialist will report to the Team lead, Deskside.  In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. 
The ideal candidate for this role will possess the following attributes.
•	Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
•	Professionalism - candidate maintains composure and integrity while providing timely support to end users.  
•	Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve. 

Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
•	ITIL Methodology
•	Proficient with the following technologies: 
o	Windows 10 & 11, 
o	Microsoft Office (O365)
o	Internet Browsers, 
o	Local Account Management, 
o	Installs and removals, Registry, Command line, Service management systems and System Management Tools,
o	MFA (Microsoft Authentication)
o	VPNs
•	Proficient with the following hardware:
o	Desktop / Laptop
o	iPad/iPhone, 
o	Android Phones/Devices 
o	Printers
o	Cisco Video Conferencing equipment, 
o	Teams phones
•	Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired.
Experience
•	5+ years of related experience
•	Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
•	Preferred experience with financial services, with front office support a plus
•	Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
•	Strong and effective customer relationship management skills and process/practice experience
•	Experience working with third-party service provider service delivery execution and business governance.
•	Experience with ServiceNow ticketing system preferred, but not required.
•	Understands the importance and is vigilant with Cybersecurity matters.



Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.


Responsibilities:&nbsp; <ul><li>Lead, mentor, and manage a team of cybersecurity advisory consultants.</li><li>Assign tasks, oversee performance, and ensure delivery of high-quality services.</li><li>Serve as the primary point of contact for clients.</li><li>Work together with customers to develop and maintain the organization’s cyber strategy and framework, ensuring alignment with business objectives and regulatory requirements.</li><li>Develop and implement risk assessment methodologies and tools to prepare risk reports and dashboards for stakeholders.</li><li>Perform Risk assessment and propose mitigation control on any non-conformance.</li><li>Serve as the point of contact for risk management activities and promote a culture of risk awareness throughout the organization.</li><li>Coordinate and respond to audits and regulatory examinations, ensuring all compliance issues are addressed promptly.</li><li>Stay current with industry best practices and emerging legislation impacting GRC programs.</li></ul> Requirements: <ul><li>Bachelor’s degree in computer science, Information Security, or related discipline, or equivalent professional experience.</li><li>A minimum of 10 years of working in cybersecurity and 5 years in Advisory lead role.</li><li>Experience in highly regulated industries such as Bank or finance institute.</li><li>Familiarity with security tools (such as SIEMs, Vulnerability Management, Configuration hardening and GRC platforms)</li><li>Good communication skills (both written and verbal).</li><li>Relevant professional certifications, such as CISSP, CRISC, CISM, CISA.</li></ul>

Responsibilities: <ul><li>Designs, implements, maintains, and troubleshoots company Pricing applications (PriceFx), while adapting to changing priorities.</li><li>Leads complex projects including the design, specifications, and implementation of new capabilities.</li><li>Hands-on development and configuration of PriceFx to create critical solutions.</li><li>Provides day-to-day application support: Address broke/fix, provide consultation, investigate data issues.</li><li>Interact with other functional areas (i.e., Demand Planning, Finance, Supply Chain, Sales, etc.) to understand upstream and downstream impacts.</li><li>Provides input into cloud-based solutions as required to meet changing business needs.</li><li>Interacts with vendors and service providers to understand the relationship, troubleshooting issues, ensures adequate support levels are in place, and evaluates new cloud services and frameworks.</li><li>Work closely with the Pricing Center of Excellence and Pricing Leaders (Directors and VPs) to understand needs and demands while creating designs and solutions resulting from their feedback.</li><li>Consistently evaluating Platform Releases to assess new functionality that can be leveraged to improve system usability and maturity.</li><li>Peer leadership by providing mentoring and training to other team members.</li></ul> Requirements: <ul><li>BS in Computer Science or related field with over 10 years of overall work experience in a global environment</li><li>Minimum of 5 years of experience with these skills to be applied with this role:</li><li>Required: PriceFx</li><li>Modules: Price Analyzer, Price Builder, Quote Configurator</li><li>Technologies: Git, Groovy, Java (or object oriented programming principles), APIs, relational databases, web technologies</li><li>Preferred: SAP, Salesforce CPQ</li><li>Familiarity with System Integrations</li><li>Including: Dell Boomi, Enosix, Salesforce Platform Events, and FTP</li><li>Business process analysis and problem-solving skills.</li></ul>

Responsibilities: <ul><li>Run the business requirement analysis process with Product Owner, business stakeholders, process owners, designers and developers and help to prioritize business requirements for coming releases.</li><li>Participate in creation of the Solution and Product Roadmap with the Product Owner and business stakeholders.</li><li>Review, estimate, and design solutions/functionalities of business requirements and approve the design when done by others.</li><li>Compile, review and maintain required solution design documentation and related company Way document.</li><li>Responsible for the data and application architectural compliance in collaboration with Architects and solution design consistency in collaboration with Configuration Owners or other equivalent technical roles.</li><li>Support the User Acceptance Testing.</li><li>Have full design ownership of SAP logistics area &amp; satellite systems including the physical data model.</li><li>Participate in global development projects and continuous development to ensure that the built solution meets business requirements while maximizing use of standard functionalities.</li><li>Guide the application support to solve complex problems and support business processes when needed.</li><li>Ensure a positive employee experience, emphasizing transparency, clarity, and learning opportunities.</li></ul> Requirements: <ul><li>Minimum 8 years of work experience in logistics operations and IT.</li><li>Excellent knowledge of SAP related technologies, data model and interface.</li><li>Solid logistics business process understanding of in/outbound logistics business processes incl. transportation management &amp; collaboration/integration with Logistic Service Providers.</li><li>Experience of SAP LE, SD and MM modules in the context of logistics and transportation management is essential.</li><li>Additional experience of integration to non-SAP technologies and SAP S/4 HANA is favorable.</li><li>Additional experience of integration to non-SAP technologies/satellites and SAP S/4 HANA &amp; SAP TM &amp; SAP BN4L is favorable.</li><li>Experience of leading SAP implementation for Logistics in global cross-functional programs.</li><li>Skilled at operating in global environments, driving alignment, and delivering impactful results across interconnected systems.</li><li>Solid logistics and supply chain business process end-to-end understanding including knowledge of integrations with supplier network and logistics service providers &amp; carriers</li><li>Strong analytical, conceptual thinking and problem-solving skills with the ability to translate business requirements into functional design.</li><li>Strong communication and interpersonal skills supporting good relationship building with business stakeholders and peers.</li><li>Excellent collaboration skills and ability to work as part of a team or independently.&nbsp;</li><li>Experience in working in international environment with stakeholders and teams distributed globally.</li><li>University level degree or equivalent.</li></ul>

Responsibilities: <ul><li>Design and implement infrastructure solutions using Azure OpenAI, Azure Front Door, and APIM to support Cognitive Services.</li><li>Collaborate with cross-functional teams to integrate AI capabilities into existing and new applications.</li><li>Optimize and manage the performance, scalability, and security of AI infrastructure.</li><li>Develop and maintain documentation for infrastructure design, configuration, and best practices.</li><li>Troubleshoot and resolve complex technical issues related to AI infrastructure.</li><li>Work on cloud infrastructure to ensure seamless deployment and operation of the AI platform.</li><li>Stay updated with the latest advancements in Azure services and AI technologies to ensure the infrastructure remains cutting-edge.</li><li>Provide technical leadership and mentorship to junior engineers and team members</li></ul> Requirements: <ul><li>Software Engineering experience.</li><li>BS Engineering/Computer Science or equivalent experience required; advanced degree preferred.</li><li>Bachelor’s degree in engineering, related field, or equivalent of experience.</li><li>Proven experience in designing and managing Azure-based infrastructure, specifically with Azure OpenAI, Front Door, and APIM.</li><li>Strong understanding of Cognitive Services and AI/ML concepts.</li><li>Proficiency in scripting and automation using tools such as PowerShell, Azure CLI, or similar.</li><li>Excellent problem-solving skills and the ability to work in a fast-paced environment.</li><li>Strong communication skills and the ability to collaborate effectively with diverse teams.</li><li>Azure certifications (e.g., Azure Solutions Architect, Azure DevOps Engineer) are a plus.</li></ul>

Responsibilities: <ul><li>Responsible for direct oversight of the Travel and Expense programs, owning and driving both the daily operations and the global strategy for the programs</li><li>In depth understanding in SAP concur expenses and has subject matter expertise in driving concur deployment</li><li>Collaborative relationships with key stakeholders to resolve issues, recognize opportunities, and drive continuous improvement using design-thinking and customer centric mindset</li><li>Business requirements for concur implementation and playing a key role in the implementation of Concur, including system configuration, user training, and change management.</li><li>Fraud detection and implementation of solutions such as Concur detect</li><li>Resolution of queries raised by team members and work closely with cross functional teams /project team /IT team for resolution</li><li>Identify areas for improvement and suggest strategies to optimize expense reporting processes</li><li>Stay updated on global policies, regulations, and best practices related to expense reporting and Concur</li><li>Other duties as assigned</li></ul> Requirements: <ul><li>Coaching the team and providing ongoing support and troubleshooting for concur related issues and strong accounting knowledge</li><li>Has strong experience in ERP migrations and decommissioning activities and hands on experience on SAP and JDE</li><li>Experience in identifying inefficiencies in T&amp;E systems and leading projects to improve policies and processes.</li><li>Hands on experience in report building using Cognos reporting tool and other analytical tools</li><li>Strong people management skills, with the ability to motivate, develop, and mentor a team.</li><li>Excellent people management skills</li><li>Other duties as assigned</li></ul>

Role Description: <ul><li>The AI Solution Architect will oversee the architecture for AI solution teams, focusing on modifying existing products and creating new ones.</li><li>The ideal candidate should be passionate about designing, building, implementing, and maintaining AI/ML/Generative AI applications.</li><li>Leadership skills are essential to implement the latest AI techniques and architectures and to continuously improve the AI/ML development, delivery, and operations process.</li><li>The role involves adhering to best practices from Software Engineering, DevOps, MLOps, and LLMOps.</li><li>The AI Solution Architect will also be responsible for translating project requirements into strategic architecture solutions, ensuring the integration of cloud-native tools from major hyperscalers and machine learning to create chatbots, optimizations, and cognitive services.</li><li>This role requires a blend of technical expertise and the ability to bridge the gap between intricate business challenges and transformative AI solutions, making it a strategically crucial position.</li></ul> Responsibilities: <ul><li>Define and oversee the AI/ML/GenAI technical direction and architectural vision, ensuring alignment with strategic goals and digital transformation efforts.</li><li>Data Analysis, Tool and Framework selection, Model Development, Testing and Deployment.</li><li>Key contributor in architecting a comprehensive AI Engineering framework that supports the deployment, evaluation, and management of ML models &amp; GenAI solutions.</li><li>Select appropriate technologies from a pool of open-source and commercial offerings, considering deployment models and integration with existing tools.</li><li>Understand and contribute to MLOps and LLMOps focusing on operational capabilities and infrastructure to deploy and manage machine learning models and large language models.</li><li>Collaborate with Enterprise, Application, Data &amp; DevOps Architects, Data scientists, Machine Learning &amp; GenAI Engineers, and Business teams to pilot use cases and discuss architectural design.</li><li>Develop and maintain contact with top decision makers, lead proposal development, and contribute to pricing strategies.</li><li>Audit AI tools and practices across data, models and software engineering focusing on continuous improvement and feedback mechanisms.</li><li>Help AI product managers and business stakeholders understand the potential and limitations of AI when planning new products.</li><li>Own all communication and collaboration channels pertaining to assigned projects, including regular stakeholder review meetings and cross team alignments.</li><li>Work closely with the business, segment analytics, IT teams and partners to deliver the outcome and help drive adoption.&nbsp;</li><li>Hands-on prototyping of new technology solutions by working with cross teams</li></ul>&nbsp;Requirements: <ul><li>15+ Years of Experience operating on AWS Cloud or other cloud hyperscalers with building Data and AI Solutions</li><li>15+ Years of Experience Data Warehouses, Data Lakes and Data Modelling techniques</li><li>15 + years of experience in Data Science, Statistics, and Machine Learning</li><li>15+ years of experience in machine learning model development, natural language processing, and data analysis;</li><li>Experienced in Supervised and Unsupervised learning, feature engineering, model training, and deployment.</li><li>15+ years of experience in implementing cloud-based AI/ML workloads on any cloud hyperscalers (AWS, Google or Azure).</li><li>Good understanding and implementation experience on GenAI models available with Cloud hyperscalers. AWS Bedrock experience is a plus but not required.</li><li>15+ Years of coding experience with Python, R, SQL etc.</li><li>Hands on experience working with LLM/RAG/Finetuning</li><li>Experience working on Agile projects and Agile methodology in general.</li><li>Experience in configuration management tools and defining configuration management schema</li><li>Excellent problem solving, communications, and teamwork skills.</li><li>Exceptional presentation, visualization, and analysis skills</li></ul> Motivational/Cultural Fit <ul><li>Innovation demeanor Problem solving.</li><li>Passion for technology.</li><li>Self development.</li><li>Results driven.</li><li>Clear and concise communication both locally and globally.</li></ul> Competencies <ul><li>Values: Integrity, Accountability, Teamwork, Innovation.</li><li>Knowledge of business ethics and Ethical Sourcing Requirements.</li><li>Ability to influence at an Executive Level both internally and externally.</li><li>Ability to lead and influence peer groups both internally and externally.</li><li>Knowledge of Total Cost of Ownership methodology (TCO).</li><li>Distributor/Supplier dynamics &amp; business models.</li><li>Knowledge of critical procurement legal requirements and contracting best practices a plus.</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

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9 configuration Jobs found

EUC Consultant M365

Technical Support Specialist

Cybersecurity Advisory Team Lead

Pricing Analyst

Lead Product Designer, SAP Logistics

Consulting Azure Cloud Engineer

Global Travel & Expense Team Lead

Gen AI Solution Architect

Technical Support Engineer

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9 configuration Jobs found

EUC Consultant M365

Technical Support Specialist

Cybersecurity Advisory Team Lead

Pricing Analyst

Lead Product Designer, SAP Logistics

Consulting Azure Cloud Engineer

Global Travel & Expense Team Lead

Gen AI Solution Architect

Technical Support Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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COMPANY

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.