Application Support Analyst

Technical Program Manager – Embedded Platforms

Technical Program Manager

Senior Security Engineer

Consumer Data Manager

QA Analyst

Tech Lead - Industrial IoT Platform

Responsibilities: <ul><li>Provide day-to-day operational support for the application estate.</li><li>Take ownership, and be a central point of contact, for any application related issues reported by users, ensuring professional and regular communication is provided.</li><li>Diagnose and resolve complex system and/or data issues across a range of both internally developed and vendor supplied applications in support of the trading business.</li><li>Follow-up on fixes for escalated issues.</li><li>Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.</li><li>Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders as required.</li><li>Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of application issues.</li><li>Collaborate with relevant teams to plan, test, and deliver on-going enhancements.</li><li>Support test and development related activities through environment management, orchestration, and automation.</li><li>Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.</li><li>Proactively monitor applications for availability, capacity, and performance.</li><li>Participate in a wide variety of global projects, improvements, and control activities to enable growth in business footprint, innovation, and digital transformation.</li><li>Share knowledge and expertise with others, coaching and mentoring peers as required.</li><li>Occasional work outside of normal business hours may be required at times, for major incidents, planned releases/maintenance and in support of month-end closing.</li></ul> Requirements: <ul><li>Relevant work experience delivering production support within a complex trading environment involving multiple applications, stakeholders, and third-party vendors.</li><li>Experience diagnosing and remediating application issues in a Windows Server and Windows 10 environment.</li><li>Knowledge of ITIL framework, certification an advantage.</li><li>Knowledge of scripting and automation (PowerShell and/or Python).</li><li>Technical proficiency with SQL (ideally with SQL Server and/or Azure SQL).</li><li>Good understanding of the trade/deal lifecycle and related processes.</li><li>Domain knowledge of energy physical and financial commodities and derivatives.</li><li>Working knowledge of the Allegro ETRM/CTRM platform (preferably Allegro Horizon).</li><li>Experience administering applications hosted in Microsoft Azure.</li><li>Experience with market data management platforms (e.g., ZEMA or DataGenic).</li><li>Experience managing small projects/changes.</li><li>Experience with agile delivery methodologies (e.g., SCRUM or Kanban).</li><li>Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc).</li><li>Experience with C#, Azure DevOps, Visual Studio and Crystal Reports.</li><li>Experience with cloud-focussed logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics).</li><li>Experience with any of the following platforms/systems: Allegro Horizon ETRM, Trayport Global Vision/Joule, Updata, FXAll, WebICE, SunSystems/Q&amp;A, Softmar, Veson IMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.</li></ul>

Responsibilities: <ul><li>Execute and Track program deliverables, milestones, action items, technical dependencies, risks and mitigation plans</li><li>Create, Track, and continually improve program KPIs to achieve long term goals</li><li>Understand use cases and communicate technically with remote and local teams</li><li>Develop and drive common processes that support and improve the Platform Development Lifecycle such as Change Management and Blocking Bug Tracking</li><li>Develop strong working relationships with the platform’s internal stakeholders and balance customer needs with internal needs</li><li>Maintain a forward-looking resourcing model</li></ul> Requirements: <ul><li>3+ Years working as a TPM or PM working with technical projects that directly relate to Embedded software.</li><li>Strong track record in working with cross-functional teams and projects</li><li>Well versed in Agile and its various methodologies, the ability to quickly adapt to change and align team to new direction</li><li>Excellent communication, interpersonal and presentation skills</li><li>Ability to work seamlessly with remote teams over multiple geographic regions such as North America, EMEA, and India</li><li>Working knowledge with planning tools such as Excel, MS Project, Gantt Charts, Jira, Confluence, Lucid Chart, etc</li><li>Comfortable navigating ambiguity and uncertain situations</li></ul> Education:&nbsp; <ul><li>Bachelors or higher degree in a related technical field (Electrical, Electronics Engineering/Computer Science) or equivalent experience in hardware and/or software engineering.</li></ul>

Responsibilities: <ul><li>Manage New Product Introduction (NPI) programs and projects for products in the Industrial Networking Solutions business unit.</li><li>This includes creating, maintaining program plan with cross functional dependencies.</li><li>Execute and track program deliverables, milestones, action items, technical dependencies, risks, and mitigation plans.</li><li>Craft project status reporting and deliver executive briefings to update senior leaders and stakeholders.</li><li>Understand product use case and communicate technically with local and remote engineering teams.</li><li>Develop and drive common processes that support and improve the Product Development Lifecycle (PDL); work within the local development organization to create improved processes and tools to support the PDL.</li><li>Work with other companys development organizations to harmonize different PDL processes and tools.</li><li>Develop strong working relationships with cross functional teams to best understand and deliver on business goals and priorities.</li><li>Adhere to metrics and governance for companys processes and initial new metrics and governance models for improved operation and delivery.</li></ul> Requirements:&nbsp; <ul><li>3 - 5 years of experience as Program Manager in software, hardware, embedded, security, networking, cloud technologies or products.</li><li>Must have a successful track record of on time delivery of programs.</li><li>Strong understanding of software / hardware development processes.</li><li>Formal Certification: PMP, Scrum Master, SAFe, etc., in a Project Management Discipline Excellent communication, interpersonal and presentation skills.</li><li>Experience working with project planning tools (Excel, MS Project, Gantt charts,Jira, Wrike, Confluence, Google Docs, PowerPoint)</li><li>Well versed in Agile Project Management processes. Able to deal well with rapid changes and manage through long projects</li><li>Must feel comfortable navigating uncertain/ambiguous situations.</li><li>Ability to manage remote teams</li><li>Project execution</li><li>Highly sought-after skills: Strong verbal and written communications skills are a must, as well as the ability to work effectively across global internal and external organizations and remote teams</li><li>Knowledge of foundation infrastructure requirements such as Networking, Security, Storage, and Hardware Optimization.</li><li>Ability to understand complex business requirements and transform them to projects and programs Strong track-record in managing complex cross-functional projects</li><li>Proficient in tools required to manage complex projects (i.e., Gantt charts)</li><li>Strong references that highlight your ability to build strong working relationships with senior leaders and engineers across functions, departments, and time zones</li><li>An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience</li><li>Education: Bachelors or higher degree in a related technical field (Electrical, Electronics Engineering/Computer Science) or equivalent experience in hardware and/or software engineering.</li></ul>

Responsibilities: <ul><li>You will ensure that the operational procedures are meeting agreed security standards, where required you will lead to ensure necessary updates are made</li><li>You will also lead the cross functional governance process to keep standards and measures are updated and followed (introducing proper reports, dashboards, KPIs etc.)</li><li>You will work with the partners across the platforms on developing new processes, updating standards, and intruding new KPIs</li><li>You will lead PoC for security solutions/tools ensuring standards are meet and best proposal is picked for the organization</li><li>You will drive Continuous Service Improvement to ensure high standards and follow best practices</li><li>You will assist in the process automation to ensure process consistency and results for all type of sub-platforms: Cloud, SDI, On-prem</li><li>You will manage the product backlog, maintaining the prioritization of activities to maximize value for stakeholders</li><li>You will participate in all technical aspects of delivering complex automated solutions on the various platforms, federated with multiple sources, and advising customers on best practice to increase company security posture</li><li>You will maintain dashboards and reports to monitor security scores and work with the team to coordinate required updates</li></ul> Requirements: <ul><li>A person with Bachelor or Masters’ degree in Computer Science or equivalent practical experience</li><li>A candidate with 3+ years of experience in IT Security Engineering for Cloud (AWS, AZURE), On-Prem (including SDI) and mobile devices</li><li>Security processes (vulnerability &amp; patch management, control execution etc.)</li><li>Networking including Next Generation Firewall PaloAlto as well as SASE PRISMA</li><li>Understanding of IoT and IIoT</li><li>Experience with tools like: Microsoft Defender for Endpoint, Nexthink or MDM</li><li>Proven track records for Continual Service Improvement as well as setting new processes and standards</li><li>Good leadership and communication skills with proficient written and spoken English We would consider as an asset the following:</li><li>Active Directory, Authentication, Authorization, Multi-Factor authentication</li><li>Understanding, Virtualization Technologies (VMWare, HyperV, AWS EC2)</li><li>Understanding - Database Technologies (Microsoft SQL Server, Oracle, JSON)</li><li>Experience with CISCO CyberVision or PaloAlto OT module is a plus</li><li>Atlassian Suite (Jira, Bitbucket, Confluence)</li><li>Agile methods and processes (e.g.: Scrum, SAFe, DevOps), ITIL principles and processes&nbsp;</li></ul>

Role Description: <ul><li>Key role to shape and execute data strategy of maximizing the value, quality, and the usability of Consumer Data to deliver consumer-centric experiences by collaborating with the entire Omni-Channel Consumer Experience department and key global/regional/local partners governing, generating, using or needing consumer-level data.</li><li>As part of the Consumer Data Management team, your role will be to enable consumer programs &amp; channels teams as well as consumer engagement &amp; analytics communities, by democratizing high-quality data for fast, scalable, cost-effective:</li><li>Data Enrichment.</li><li>Personalization of consumer engagement at scale.</li><li>Delivery of insights for decision making.</li></ul> Responsibilities: <ul><li>Ensure data enrichment, discoverability, usability, accessibility for known and unknown consumer data (i.e., within DMP and CDP).</li><li>Data collection from additional tools and systems (i.e., bit.ly/scanpack, persado, flavor/platform advisor, device data) including quality connection with our DMP/CDP</li><li>Governance and enhancement of data models (i.e., the global tagging framework).</li><li>Data documentation to keep up-to-date with evolving data landscape and models (data dictionary + reference data models in Lean IX and Atlan).</li><li>Develop Data Quality (for Consumer Data) as a business capability by defining the rules and processes with data owners/stewards, by ensuring compliance to those rules with proactive quality monitoring and proposing solutions to pain points when a gap is identified (working closely with the Consumer &amp; Channels Data Governance working group, IT, and EAD), by managing the backlog for future enhancements (in collaboration with IT and other Product Group owners).</li><li>Lead data remediation &amp; data reconciliation efforts with Consumer IT and EAD.</li><li>Help improve overall data quality standards within Consumer by being the SPOC for all gathered gaps and pain-points.</li><li>Help evangelize the Data Quality offering and capability.</li><li>Streamline the communication and resolution of data management topics by leveraging Consumer Data Governance Working Group to collect consumer data needs or difficulties of global/regional/local data users, by prioritizing and and reporting back the development plans to the community.</li><li>Work closely with EAD and the Data Governance office and help evangelize the need and impact of the Consumer &amp; Channels Data Governance working group.</li><li>Maximize the collection, enrichment, and use of data at the heart of consumer engagement/programs to develop personalized omni-channel experiences by piloting new approaches with markets/Hubs.</li><li>Democratize consumer data to support analytics on various enterprise platforms (OCV, DO, DpaaS, Data Café, etc.) by seeing opportunities, managing risks and resolving dependencies.</li><li>Be the first point of contact representing Consumer Data, Profiling, and Audiences team on consumer data enrichment/enablement for Category/Multi-Category CX teams.</li></ul> Requirements: <ul><li>Bachelor or Masters Degree in Mathematics, Engineering, Business Management, or related field.</li><li>5+ years’ experience as a product/capability owner, data manager, digital transformation consultant or similar positions.</li><li>Experience with data architecture, data integrations, data quality, lineage, and observability.</li><li>Experience with CDP software is a plus.</li><li>Knowledge of Data Governance is a plus.</li><li>Knowledgeable on data privacy and compliance (i.e., GDPR).</li><li>Familiarity with the role of data in enabling personalized consumer experiences.</li><li>Experience in using Jira/Confluence tools.</li><li>Strong digital background.</li><li>Knowledge of adtech and martech industry preferred.</li></ul>

Responsibilities: Test design and plan <ul><li>Provide inputs to detailed test plan</li><li>Provide effort estimates to test and release planning activities</li><li>Design initial regression scope and where required functional test scenarios based on functional requirements or through workshops with BAs</li><li>Use confluence to document test scope and summary of actual against plan to aid Go/No Go meetings.</li><li>For QA led UAT, discuss and agree scope with users up front and document test scenarios.</li></ul>&nbsp;Test preparation, Environments, and execution <ul><li>UAT – for QA led UAT perform environment pre-requisite checks, smoke test, QA checks for test preparation, progress test execution with users including closing user sign off</li><li>SIT – set up test scenarios based on functional design requirements / documentation and test preparation + execution</li><li>Build core expertise to support BAU releases or programmes of work for LNG Trading and Operations in Allegro and Middle Office – Business Intelligence tools.</li><li>Build expertise in portfolio regression testing to aid test phase during release process</li><li>Perform manual functional testing and use custom automation tools for SIT regression testing</li><li>For BAU releases, support defect management function by working closely with development teams and business analysts for defect resolution</li><li>To support environment management function as required with typical asks involving raising appropriate requests, following up with environment provisioning team, smoke test and/or installing / connecting Front Office spreadsheets</li></ul>&nbsp;Test report <ul><li>use test tool to drive test execution and aid automated test reporting</li><li>provide a daily EOD qualitative summary of test progress</li><li>Participate in daily defect and test management meetings and update defects from QA perspective</li></ul>&nbsp;QA knowledge management <ul><li>Contribute to knowledge management by maintaining QA learning space for continuous improvement</li></ul>&nbsp;Requirements: Experience Required <ul><li>A minimum of 8 years’ experience in software testing across regression, SIT and UAT is essential</li><li>Test experience in commodity trading</li><li>Experience of working in Agile and Waterfall delivery model</li><li>Basic SQL querying and scripting experience, backend test experience</li><li>Experience working with Power BI</li><li>Experience working with Jira and Zephyr for defect management, test preparation, execution, and reporting</li><li>Candidates should possess strong analytical, problem solving, communication, and interpersonal skills</li><li>Knowledge/Experience in automated regression testing and performance testing is distinct advantage</li><li>Knowledge and experience of implementing test best practice</li><li>Preferably ISTQB Foundation Level Certified or equivalent</li></ul> Person Specification <ul><li>Highly self motivated and demonstrable experience to meet deadlines</li><li>Willingness to ‘go the extra mile’ to meet project deadlines</li><li>QA or analyst experience from commodity trading is required</li><li>Good knowledge and practical experience of QA processes</li><li>QA experience and functional knowledge of Front Office and Middle Office - PNL</li><li>Experience in Allegro ETRM and/or in commodity trading is a distinct advantage</li><li>Adaptable and willing to take on work across the project lifecycle, in some cases working at a high level in other cases taking on analysis in detail, in some cases being primarily business facing in other cases being functional lead primarily facing into the IT team.</li><li>A proactive individual able to handle multiple projects/work packages simultaneously often at different stages of analysis, design, or development</li><li>Able to multi-task with minimal supervision and highly structured and organised in the way tasks are approached</li><li>Educated to a degree level in Engineering, Maths, Sciences or Business Studies</li></ul>

Role Description: <ul><li>As a Technical Lead you will be part of the Industrial IoT Platform team.</li><li>As part of the team, you will lead end-to-end technical capability building for the platform supporting our manufacturing &amp; engineering processes and accelerating the digital transformation.</li></ul> Responsibilities: <ul><li>You will be the main point of contact to define the strategy for technical capabilities evolution and the associated roadmap.</li><li>You will collaborate with the Industrial IoT Platform Manager and you will collaborate with other Technical Leads on the team through regular touchpoints.</li><li>You will drive the conceptualization, co-design, delivery of the portfolio of technical capabilities, development of business/technical capability mapping for continuous development along with business and internal IT stakeholders</li><li>You will own the backlog/pipeline of functional and non-functional requirements associated with the capabilities and drive the delivery with a development team.</li><li>You will collaborate with Platform, Solution and Domain Architects to ensure the alignment with reference platform architecture.</li><li>You will be required to maintain in-depth knowledge of business functionalities and their association with technical capabililies as you will design key technologies, and/or data architecture to meet business needs while ensuring the alignment with IT standards</li><li>You will scout industry trends and propose technologies, technical Solutions, performing POCs of potential solution implementation for our clients needs within existing their landscape</li><li>You will be accountable to manage the Technical-Debt and TCO optimization of the solutions in your portfolio of capabilities.</li><li>You will enforce cross-solution collaboration and reusability of existing practices and building blocks.</li><li>You will collaborate with the Platform Engineering team to build and maintain engineering standards such as DevOps, PlatOps, TechOps practices and support teams in achieving engineering practices excellence</li><li>You will collaborate with the Industrial IoT Operations team to ensure the reliability and fullfillment of SLA.</li><li>You will collaborate with our clients global/affiliates to support RFI and RFP processes for IT solutions &amp; Technologies and participate in reviewing vendor submissions and suggesting that meet our clients requirements, including compliance with established standards and best practices.</li></ul> Requirements: <ul><li>University degree in Computer Science/Information Systems or equivalent practical experience.</li><li>10+ years of professional experience in IT Delivery in Consulting, Tech, Manufacturing, Pharma Industries or similar.</li><li>3+ years of professional experience in Technical Product Management.</li><li>Exposure to international environments, with a proven track record in a fast-paced, sometimes ambiguous environment.</li><li>Clear written and verbal communications skills; Attention to detail, self-motivated, creative, and flexible; excellent time management and organizational skills.</li><li>Mastering cloud technologies, architectures and ecosystem.</li><li>Mastering Enterprise Integration practices (SOA, Microservices, ESB, ETL/ELT, Service Mesh, API.</li><li>Hands-on experience with database design, both SQL and NoSQL (including TimeseriesDB).</li><li>Hands-on experience with integration standards SOAP, REST, WS*, JWT, AMQP, MQTT. FTP.</li><li>Hands-on experience with AWS platform (EC2, S3, Security, Lambda, EKS, IoT Greengrass, AppSync) or equivalent services in Azure or GCP.</li><li>Hands-on experience with building micro-frontend and backend applications for web and/or mobile devices.</li><li>Proficiency in Data Modelling, Master and Meta-Data, Datawarehouse domains (e.g., Inmon, Kimball, Data-Vault, Data-Mesh).</li><li>Proficiency in Manufacturing technologies and themes (IT/OT Convergence, Purdue Model, Industrial Protocol, OPC DA, OPC UA, PLC vs Equipment vs Devices vs Sensor)</li><li>Proficiency in using or building application observability.</li><li>Understanding of Identity and Access Management (SSO with SAML, LDAP, Kerberos, OAuth) and Authorization with RBAC/ABAC modelling.</li><li>Understanding of Industry 4.0/Industrial IoT concepts and associated technologies.</li><li>Understanding of manufacturing processes and practices (Make2Sell, Make2Stock, Lean, Loss Reduction, Demand Planning and Scheduling, Factory Logistic, etc.), and reference models (ISA95, RAMI 4.0, etc. )</li></ul> Nice to have: <ul><li>Certifications: AWS Certified Solutions Architect – Associate, Professional or AWS Certified Data Analytics - Specialty Certification.</li><li>Hands-on Experience with Atlassian Suite (Jira, Confluence, Bitbucket, BigPicture).</li><li>Hands-on Experience with Microsoft PowerBI and Grafana.</li><li>Understanding of SAP technologies is a plus (e.g., PI, BODS, Transactions and Tables).</li><li>Understanding of Machine-Learning key practices (Features Extraction, Model Inferencing, Data Discovery).&nbsp;</li></ul>

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7 confluence Jobs found

Application Support Analyst

Technical Program Manager – Embedded Platforms

Technical Program Manager

Senior Security Engineer

Consumer Data Manager

QA Analyst

Tech Lead - Industrial IoT Platform

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7 confluence Jobs found

Application Support Analyst

Technical Program Manager – Embedded Platforms

Technical Program Manager

Senior Security Engineer

Consumer Data Manager

QA Analyst

Tech Lead - Industrial IoT Platform

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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