Senior Manager, Credit Card Acquisition Strategy

Technical Writer

Junior IT System Engineer

Role Description: <ul><li>Lead initiatives to acquire new credit card accounts profitably.</li><li>Deep understanding of credit card economics and P&amp;L drivers</li><li>Collaborate with marketing, credit risk, analytics, product management, and other teams.</li><li>Use data-driven strategies and A/B testing to optimize account acquisition.</li><li>Partner with Product and Marketing to launch credit card-related initiatives focusing on acquisition, activation, and early engagement.</li><li>Implement marketing programs across multiple digital channels (our client App, email, affiliates, paid search, Martech/CRM).</li></ul> Responsibilities: <ul><li>Develop new credit card features by assessing competition, customer needs, and research findings.</li><li>Drive adoption of our client Credit Cards alongside internal teams and external bank partners.</li><li>Manage forecasting, KPIs, OKRs, campaign analysis, and incentive strategies related to new accounts.</li><li>Oversee day-to-day management of all projects to ensure timely and risk mitigated delivery.</li><li>Maintain awareness of the competitive landscape to inform program and feature development.</li></ul> Requirements: <ul><li>10+ years in the credit card industry, especially revolving credit products.</li><li>Proven experience managing credit card P&amp;Ls, forecasting, and target management.</li><li>Strong leadership skills, specifically in cross-functional collaboration and indirect leadership.</li><li>Excellent influencing and senior-level communication abilities.</li><li>Expertise in project management with tools like Confluence and Jira.</li><li>Strong organizational skills and ability to thrive in a fast-paced, dynamic environment.</li><li>Proficiency in Microsoft Suite and advanced PowerPoint skills.</li><li>Familiarity with our client and consumer credit products.</li></ul>

Responsibilities: <ul><li>Develop and maintain comprehensive documentation for smart contract applications, including user guides, API references, and system overviews.</li><li>Collaborate with engineering and product teams to understand new features and translate them into accurate and accessible documentation.</li><li>Create tutorials, walkthroughs, and FAQs to support users and developers interacting with our applications.</li><li>Ensure documentation is consistent with brand voice, technical accuracy, and usability standards.</li><li>Maintain version control and change logs for documentation updates.</li><li>Organize and manage documentation repositories using tools like Git, Notion, or Confluence.</li><li>Conduct user research and gather feedback to improve documentation quality and relevance.</li><li>Stay current with Web3 trends, tools, and best practices to ensure documentation reflects the latest standards and innovations.</li></ul> Requirements: <ul><li>3+ years of experience in technical writing, preferably in software or blockchain environments.</li><li>Strong understanding of Web3 technologies, including smart contracts, dApps, and blockchain fundamentals.</li><li>Experience documenting APIs, SDKs, and developer tools.</li><li>Proficiency with documentation tools such as Markdown, Git, and static site generators.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently and manage multiple documentation projects simultaneously.</li><li>Strong attention to detail and commitment to clarity and accuracy.</li></ul> Bonus Experience: <ul><li>Experience working with smart contracts</li><li>Familiarity with Solidity, Rust, or other smart contract languages.</li><li>Experience with Chainlink tools, including CCIP, Data Feeds, VRF, and Automation.</li><li>Background in UX writing or instructional design.</li><li>Contributions to open-source documentation or developer communities.</li><li>Experience in financial services or regulated industries.</li></ul>

Responsibilities: <ul><li>With us, you will work in a young and creative team for many small and medium-sized enterprises (SMEs) in the greater Zurich area.</li><li>We take care of IT operations, provide innovative services via the cloud and help our customers with digitization.</li><li>We are working on many other projects related to the web, digitization and cloud.&nbsp;</li><li>At our central location in the Office LAB in Spreitenbach, each team member has a personal workplace with state-of-the-art equipment.</li><li>It is the home station for all employees, because we are naturally on the road a lot.</li><li>In order for our team to be able to concentrate fully on our customers, we attach great importance to a lot of freedom, independence and committed personalities.</li><li>Your job as a Junior IT System Engineer</li><li>You work for many of our customers and independently take on varied customer orders and tasks.</li><li>You will install and support hardware and software at our customers sites or remotely.</li><li>You will provide cloud services, handle user mutations, offer hardware and software, plan tickets and changes.</li><li>In doing so, you will expand your knowledge until you can work independently as an IT system engineer.</li><li>You manage all your tasks, tickets and services via our Cloud Business Platform. With your care and commitment, you inspire our customers so that they are in good hands and advised.</li><li>During your time as a Junior IT System Engineer, you will develop into a project manager, so that you can implement your own projects.</li></ul> Requirements: <ul><li>You have a basic computer science education or comparable practical experience, ideally already in the IT industry.</li><li>You have experience with Windows client and server, Microsoft 365, firewall and networking.</li><li>You are a reliable, communicative personality with a high level of commitment and a good team player.</li><li>You speak perfect German and can converse in English.</li><li>You have a driving licence Cat. B and preferably drive a car safely.</li></ul> What We Offer You <ul><li>Comprehensive introductory program.</li><li>Freedom, perspectives and development opportunities.</li><li>Young and creative culture with strong team cohesion.</li><li>Modern and technology-driven working environment.</li><li>Exciting work and new tasks with a lot of influence in a growing tech company.</li><li>Personal, modern business car with private use, 6 weeks vacation</li></ul>

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Senior Manager, Credit Card Acquisition Strategy

Technical Writer

Junior IT System Engineer

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3 confluence Jobs found

Senior Manager, Credit Card Acquisition Strategy

Technical Writer

Junior IT System Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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