B2B Regional Product Owner/ Program Manager

Risk and Control Lead

Risk and Control Senior Manager (12 months fixed contract)

Consumer Experience Lead

CSC - Outbound & Product Care Manager

Manager Market Planning

Marketing Manager - Consumer Health (NEW)

Sales Manager

Commercial Reporting Analyst

Consumer Engagement Supervisor

Role Description: <ul><li>We are seeking a highly skilled and experienced B2B Regional Program Manager and Product Owner to join our multinational consumer goods company.&nbsp;</li><li>This position requires a deep understanding of Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud, along with strong program/project management and product ownership skills.&nbsp;</li><li>The successful candidate will be responsible for leading and coordinating regional B2B programs, overseeing the development and implementation of new products and features, and ensuring the successful adoption of Salesforce solutions within the organization.</li></ul>&nbsp;Responsibilities: Regional Program Management: <ul><li>Develop and execute regional B2B programs to drive business growth and customer engagement.</li><li>Collaborate with cross-functional teams, including sales, marketing, IT, and operations, to define program objectives, milestones, and deliverables.</li><li>Coordinate program activities, monitor progress, and proactively address any issues or risks.</li><li>Ensure programs are aligned with the companys strategic goals and objectives.</li><li>Conduct regular program reviews and provide status updates to senior management.</li></ul>&nbsp;Product Ownership: <ul><li>Serve as the product owner for Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud implementations.</li><li>Gather and prioritize product requirements from stakeholders, including business users, customers, and market trends.</li><li>Collaborate with development teams to define product roadmaps, release plans, and feature prioritization.</li><li>Work closely with UX/UI designers to create intuitive and user-friendly interfaces.</li><li>Conduct user acceptance testing and provide feedback to ensure high-quality product releases.</li><li>Monitor product performance, collect user feedback, and drive continuous improvement.</li></ul> Salesforce Expertise: <ul><li>Possess a deep understanding of Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud.</li><li>Stay up-to-date with the latest Salesforce features, enhancements, and industry best practices.</li><li>Provide guidance and support to regional teams on Salesforce platform usage and optimization.</li><li>Collaborate with IT teams to ensure system integrations and data flows are well-maintained and functioning smoothly.</li><li>Troubleshoot and resolve any Salesforce-related issues or challenges.</li></ul>&nbsp;Requirements: <ul><li>Minimum of 10 years of experience in program management, product ownership, or a similar role in the consumer goods industry.</li><li>Strong project management skills, including the ability to lead cross-functional teams and manage multiple projects simultaneously.</li><li>Ability to function in a large and complex organisation that is under-going an IT transformation.</li><li>Extensive experience in vendor-partner offshoring model collaboration.</li><li>Proven ability to interact with various stakeholders and communicate effectively (both verbally and in writing), including ability to convey complex technical information in a clear and concise manner.</li><li>Ability to manage and prioritise tasks efficiently.</li><li>Proven expertise in Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud.</li><li>Analytical mindset with the ability to gather and interpret data to drive informed decision-making.</li><li>Self-motivated and results-oriented, with a track record of meeting or exceeding targets.</li><li>Ability to adapt quickly to changing business needs and priorities.</li><li>Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud Consultant) are a plus.</li></ul>

Responsibilities: <ul><li>implementing the market strategy and ongoing enterprise risk management and internal controls activities(i.e. risk assessment, advisory and review activities) to support the R&amp;C central &amp; regional function, and enable the market management with risk-based decision-making; and</li><li>Supporting and implementing the transformational activities led by the global Risk &amp; Controls function to establish mature and industry-leading risk management and internal controls practice underpinned by efficient risk management processes.</li></ul> Principal Accountabilities&nbsp; <ul><li>Accountability 1: Drive ongoing Integrated Risk Assessment (IRA) exercise, including annual risk assessment, for the market. Ensure a process is in place to identify, assess, monitor, and recommend mitigating responses to key risks in the market. Ensure a risk-based approach is applied when defining risk responses and assigning resources, with the main focus on global risks/projects. Contribute to continuous risk assessment by sharing obtained information and insights.</li><li>Accountability 2: Ensure the IRA plan is timely executed in the market and adequate support is provided to the global projects. All changes to the risk landscape and IRA plan should be aligned with the R&amp;C Manager &amp; communicated to the Market Management Team. Perform quality checks over the reports/deliverables.</li><li>Accountability 3: Support Manager R&amp;C / Head R&amp;C / Area Head R&amp;C in preparing the regional update for the pre-close meeting. Provide changes in the risk landscape including new/emerging risks, key R&amp;C activities during the quarter, update on issues and frauds.</li><li>Accountability 4: Promote risk culture in the organization by regularly engaging with the stakeholders and communicating updates/changes in the risk landscape and related responses. Ensure full and factual information is provided to avoid confusion &amp; conflict.</li><li>Accountability 5: Conduct quarterly meetings with the market management team (MRGC meeting) to provide them updated on emerging risks, issues, and activities of the R&amp;C. Prepare and communicate easy-to-understand yet impactful risk management and internal controls related insights for the markets.</li><li>Accountability 6: Responsible for the design of financial reporting controls during the advisory engagements and communicating to the IBS team. Perform testing over SOX controls under the responsibility of market R&amp;C, report issues identified during the process, including review of the action plan, issue evaluation, etc. in line with PMI best practices and ICFR methodology.</li><li>Accountability 7: Provide support to the R&amp;C Central Team in the global projects/activities.</li><li>Accountability 8: Actively manage and contribute to employees’ engagement and wellbeing. Conduct /provide regular performance and capability assessment of the direct/indirect team members (MAP, talent reviews, etc.). For the direct reports, provide regular and transparent feedback and ensure a development plan is in place.</li><li>The Lead Risk &amp; Controls collaborates with the regional R&amp;C team members, other regional teams, central R&amp;C team members including IBS, Market Teams, other assurance functions (InfoSec, Data Privacy, Ethics &amp; Compliance, and CAD).</li></ul> Requirements: <ul><li>Relationship Building &amp; Positive Friction: Build an enduring relationship with all stakeholders. Use a data-driven approach to challenge constructively, assimilate different points of view and share your own opinion confidently.</li><li>Change Architect: Take action and guide the team in times of ambiguity and effectively work with internal stakeholders.</li><li>Business Acumen: Deep understanding of the business operation, commercial landscape, regulatory environment, and market specifics.</li><li>Bring Real Insights: Leverage data to bring insights and identify areas of elevated/emerging risks, and articulate them clearly.</li><li>Digital &amp; Technology: Understand all technology-related risks, including data protection, privacy, and impact of using technology.</li><li>Project Management: Drive, structure, oversee or support key projects and embed new ways of working.</li></ul> Risk Assurance &amp; Process Excellence:&nbsp; <ul><li>Constantly look for opportunities to increase knowledge of Risk and Controls.</li><li>Knowledge &amp; experience of the SOX program</li><li>Ensure teams are providing effective controls and process guidance with high-quality deliverables.</li><li>Share / learn from other markets/regions.</li></ul> Leadership Dimensions <ul><li>Consumer First: Put consumers/customers first to work as one PMI team. Willingness to work with other markets/regions/ central team, breaking down barriers, and working as One R&amp;C team to help achieve our goals. Champion our new ways of working to quickly adapt and meet our consumer/customer needs.</li><li>Forward Looking: Ask the right questions and then work with others to arrive at the right answers. Seek different perspectives and ideas from multiple sources. Take decisions on time to achieve timely goals/objectives.</li></ul> Empowering People:&nbsp; <ul><li>Give clear direction, measurable objectives &amp; guidance to the direct / indirect team. Proactively seek and provide feedback, and act upon it to help strengthen the organization and develop people. Motivate team members by engaging and empowering them, and ensure people know precisely what is expected of them and what success looks like.</li><li>Foster an inclusive environment enabling us to attract and retain a diverse workforce who can help deliver PMI’s vision of a smoke-free future. Create a work environment where personal situations are understood, differences are valued, and everyone is treated with fairness and respect. Everyone should feel supported, respected, and have the opportunity to achieve their full potential, regardless of their gender, age, race, nationality, gender identity, ethnicity, sexual orientation, religion, disability, or any other diverse characteristic that makes them themselves, visible or invisible.</li></ul> Other Skills <ul><li>Fluent written and verbal English language skills</li><li>Effective communication and presentation skills.</li><li>Curious mindset and positive attitude. Self-starter.</li></ul> Education <ul><li>University degree (MSc) level education (e.g. Economics, Mathematics, Finance, Informatics, etc.)</li><li>Post University Professional Certification/Education – examples: Certified Public Accountant (CPA), Executive Master Internal/Operational Auditor (EMIA), Certified Information Systems Auditor (CISA), Certified Internal Auditor (CIA), Governance Risk Compliance Professional (GRCP)Certification, etc.</li></ul> Work Experience <ul><li>5 years of experience in (Enterprise) Risk Management, Internal Controls, GRC, Audit, Accounting, Finance, or a combination of the six</li><li>‘Big Four’ and/or other public accounting/audit/consulting</li><li>Fast Moving Consumer Goods (FMGC) and Business-to-Consumer (B2C)</li><li class="ql-align-justify">Digitization and transformation projects o Multi-year international / global assignment</li></ul>

Responsibilities: <ul><li>Implementing the market strategy and ongoing enterprise risk management and internal controls activities(i.e. risk assessment, advisory and review activities) to support the R&amp;C central &amp; regional function, and enable the market management with risk-based decision-making; and</li><li>Supporting and implementing the transformational activities led by the global Risk &amp; Controls function to establish mature and industry-leading risk management and internal controls practice underpinned by efficient risk management processes.</li><li>Drive ongoing Integrated Risk Assessment (IRA) exercise, including annual risk assessment, for the market.&nbsp;</li><li>Ensure a process is in place to identify, assess, monitor, and recommend mitigating responses to key risks in the market.&nbsp;</li><li>Ensure a risk-based approach is applied when defining risk responses and assigning resources, with the focus on global risks/projects.&nbsp;</li><li>Contribute to continuous risk assessment by sharing obtained information and insights.</li><li>Ensure the IRA plan is timely executed in the market and adequate support is provided to the global projects.&nbsp;</li><li>All changes to the risk landscape and IRA plan should be aligned with the R&amp;C Manager &amp; communicated to the Market Management Team.&nbsp;</li><li>Perform quality checks over the reports/deliverables.</li><li>Support Manager Local, Regional Risk and Control stakeholders in preparing the regional update for the pre-close meeting.&nbsp;</li><li>Provide changes in the risk landscape including new/emerging risks, key R&amp;C activities during the quarter, update on issues and frauds.</li><li>Accountability 5: Conduct quarterly meetings with the market management team (MRGC meeting) to provide them updated on emerging risks, issues, and activities of the R&amp;C.&nbsp;</li><li>Prepare and communicate easy-to-understand yet impactful risk management and internal controls related insights for the markets.</li><li>Responsible for the design of financial reporting controls during the advisory engagements and communicating to the IBS team.&nbsp;</li><li>Perform testing over SOX controls under the responsibility of market R&amp;C, report issues identified during the process, including review of the action plan, issue evaluation, etc.&nbsp;</li><li>in line with PMI best practices and ICFR methodology.</li><li>Relationship Building &amp; Positive Friction: Build an enduring relationship with all stakeholders.&nbsp;</li><li>Use a data-driven approach to challenge constructively, assimilate different points of view and share your own opinion confidently.</li><li>Change Architect: Take action and guide the team in times of ambiguity and effectively work with internal stakeholders.</li></ul> Requirements: <ul><li>5 years of experience in (Enterprise) Risk Management, Internal Controls, GRC, Audit, Accounting, Finance, or a combination of the six</li><li>Relevant experience in ‘Big Four’ and/or other public accounting/audit/consulting</li><li>Fast Moving Consumer Goods (FMGC) and Business-to-Consumer (B2C)</li><li>Digitization and transformation projects o Multi-year international / global assignment</li></ul>

Responsibilities: <ul><li>Support in developing and deploying Consumer Experience programs concept &amp; mechanics translating global guidelines and SOPs (standard operating procedures) into market requirements and consumer needs.</li><li>Support in preparation of Consumer Experience programs briefs and gate submissions while collaborating with marketing, market, commercial ops and other stakeholders.</li><li>Support in governance board submissions preparation.</li><li>Consumer Experience programs data and performance analysis (leads, sales, trials and other program KPIs).</li><li>Ensure program deployment in line with guidelines and propose remedial actions in case of potential R&amp;C (Risk and Controls) issues.</li><li>Collaborate with other stakeholders (marketing, customer care, digital, comm ops.) to ensure all program materials are timely deployed (visuals, digital assets, tools, etc..)</li><li>Prepare and train (in collaboration with capability building) front-liners and customer care team on programs talking point and mechanics Participate in UAT/UVT (user acceptance test / user validation test) of program related functionalities.</li></ul> Requirements: <ul><li>2+ years’ experience in Marketing and/or Commercial.</li><li>Online and offline content creation, and consumer experience / consumer journey.</li><li>Digital literacy.</li><li>Fluency in English &amp; French both written &amp; spoken. Arabic is a plus.</li></ul>

Responsibilities: <ul><li>Lead the deployment and execution of the IQOS Customer Outbound/Proactive strategy to deliver a multi-channel service offering and best in class Customer Service Centre model across Egypt nationwide. Responsible for managing a team that has the responsibility to critically evaluation of the CSC services and the strategic development of Customer Care and Service activities executed through all Product care, outbound programs and channels. Other responsibilities include the development and deployment of service quality and data control practices, resolution of outbound &amp; Product care consumer escalations in a timely manner; the consumer database, customer churn, manage leads and train service staff. Play a collaborative role in growing and implementing standards and processes to try and exceed market specific NPS targets, maintain documentation such as process maps, operational records, Accountable for the Outbound process flows and its capacity plans, Product care budgets and their channel budgets, SOPs adherence.</li></ul> More Specifically you will 1- Project management Support operational rollout of campaigns (Acquisition &amp; Retention) in the assigned market, including, but not limited to <ul><li>Executing and checking outbound campaign flows and adjusting agent CTAs accordingly</li><li>Frontline staff knowledge enhancement (Remote Coaches/Inbound agents for product care matters)</li><li>Reporting , analysing and offering insight/remedial actions to resolve any technical issues in the market that effect day to day operations</li></ul> 2- Consumer Programs <ul><li>Champion Omni-channel care and consistent customer experience across all outbound programs &amp; Campaigns.</li><li>Lead development and localization of operational care fit for Omni-channel B2C use, Lead the deployment and continuous improvement of programs/services including Acquisition programs (ie Device Lending), NPS/Sentiment management programs (Positive &amp; Negative) Retention programs.</li></ul> 3- Product Care Manage market product care practices and governance which maximize customer satisfaction while creating efficiencies and minimizing costs. <ul><li>Product Warranty and goodwill entitlement practices and process maps.</li><li>Refund policy and modes of compensation.</li><li>Product diagnosis (L0 &amp; L1).</li><li>Replacement Strategy (Channels, mechanics, process governance, Reconciliation)</li><li>International Warranty.</li><li>Self Service replacement (QURE).</li></ul> 4- Care Operations <ul><li>Lead the operational deployment of all programs executed via the customer service center channel.</li><li>Evaluate and refresh processes periodically to ensure the health of the process is sound and adheres to SOPs at all times.</li></ul> 5- Vendor Management <ul><li>Create a great channel communication with (LSP/CSC) vendors, while maintaining a close eye of efficiencies, best practices, and cost optimization.</li><li>Challenge and improve the performance and development of these vendors to ensure consumers needs are heard and met.</li></ul> 6- Outbound Operations <ul><li>Ensure OB customer care deliverables are with aligned RRP commercial activities at a regional/local level.</li><li>Monitor and track OB programs performance at market level and identify areas of improvement acting as the voice of the customer internally for continuous performance improvements</li></ul> 7- Data Analysis &amp; Reporting <ul><li>Define, Manage and report on market KPIs in a digestible and actionable format to the wider business to highlight programs and product care performance and priority areas of focus, use data as a key catalyst for evaluating improvement for the business and customer.</li></ul> 8- Team Management <ul><li>Manage, Motivate and drive performance of the local customer care team to ensure market SLAs and KPIs are observed and met.</li><li>Ensure forecast and plans are submitted and aligned with relevant stakeholders to ensure operation continuity per market of responsibility.</li></ul> Requirements: Qualifications <ul><li>Minimum 10 years of work experience, with minimum 5 years in Remote Sales within a Call Center.</li><li>Minimum 5 years of supervisor/team leader/manager experience is mandatory.</li><li>Ability to multi-task in a dynamic environment, build relationships, solve problems, impact and influence.</li><li>Client centric mentality.</li><li>Business and financial Acumen is a must.</li><li>Advanced analytical &amp; planning skills.</li><li>Self-motivated, driven and the desire to help.</li><li>Excellent communication skills both verbal and written.</li><li>Arabic &amp; English proficiency is a must.</li><li>Strong people skills.</li><li>Outstanding organizational skills.</li><li>Tech Savvy - Finding ease in understanding and navigating new systems and its set-up.</li><li>CRM knowledge is a plus.</li></ul>

Responsibilities: <ul><li>Lead the implementation of the global market planning function within their market(s), collaborating with the OCS and the center of excellence to ensure the single point of contact (SPOC) concept is implemented across categories, establishing a clear flow of inputs/outputs from/to market planning function</li><li>Ensure that business strategies of assigned market(s) are properly gathered and further processed into a production plan allowing to reach the market(s) targets</li><li>Knowledge of all the relevant characteristics of market(s), such as sources of revenue, distribution strategy, inventory strategy and commercial strategy etc.</li><li>Assist and support the Senior Manager for Market Planning in the preparation and facilitation of regional S&amp;OP, by consolidating the demand plans critical metrics for allocated market(s), comparing it with the budget, identifying main drivers, opportunities and risks while ensuring the outcome is seamlessly integrated into the subsequent supply chain planning processes</li><li>Responsible for the adherence to market planning process for markets (forecast dropped as per schedule, quality of forecast reflecting market strategy)</li></ul> Requirements: <ul><li>Masters degree in Business Administration, Supply Chain Management or related fields</li><li>Fluent in English Other Language a plus</li><li>8+ Years of experience within Fast Paced Consumer Goods (FMCG), Electronics or Medical Device industry</li><li>Experience in forecasting, Supply Chain Planning, Sales &amp; Operations Planning (S&amp;OP) and data analytics</li><li>5+ years of management experience</li><li>Working knowledge of SAP, Supply Chain Planning Solutions and Forecasting Solutions (E2OPEN suite is a strong plus)</li></ul>

Responsibilities: <ul><li>Strategic marketing plan that supports sales representative and company to meet marketing and sales financial objective. </li><li>This includes development and management of product launches, communication tools (publications, brochures, advertisement, PR activities and various visual designs) to promote the company and its products.</li><li>Manage the operations of Marketing for the Consumer Division of the company.</li><li>Manage overall operation and activities of the Marketing Department – to ensure quality brand, product, pricing, promotion, advertising and public relationship management.</li><li>Development and implementation of annual strategic marketing plan that includes management of product launches, communication tools (publications, brochures, advertisement, PR activities and various visual design) to promote the Company and products.</li><li>Initiate product promotion and prepare post-analysis for marketing promotion</li><li>Implement an effective marketing program to generate sales leads and raise product awareness.</li><li>Responsible for the product calendar i.e. managing product phase in and phase out schedule. Plan, organize and participate in new product launch activity.</li><li>Develop all communication tools for sales representatives and consumers such as literature and in-house publication.</li><li>Develop &amp; implement PR or advertisement strategy. Post implementation review for all PR or advertisement activities.</li><li>Responsible for market research activities, keep up-to-date with market trends and new developments utilizing information for improvement such as competitors’ information.</li><li>Responsible of the Departmental cost management. Manage marketing expenses and forecasts to ensure realization of growth goals and financial targets. Plan for the annual marketing budget and monitors the allocation of the annual budget for the various marketing departments of the Company.</li><li>Identifies and analyze strengths and weaknesses among the competition; identifies and tracks local and global marketing and business trends.</li><li>Plans, initiates and directs investigations and/or market research to determine trends, industry needs, pricing guidelines, new customer and segments, and customer preferences.</li><li>Directs the development of integrated promotional campaigns that support customer retention. Provides strategic vision and direction to Sales &amp; Marketing groups in all phases of promotional campaign planning and execution.</li><li>Participates actively in the annual business planning process. Analyze, identify and incorporates data, learnings and feedback into the business plan to better support the business goals and drive sales.</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent with concentration in Marketing</li><li>A minimum of ten (10) years of working marketing experience.</li><li>Good experience in products, promotions, and communications and brand management preferably from pharmaceutical or FMCG industry.&nbsp;</li><li>Strong leadership with a strategic mind, results-oriented, great planning skills, with excellent management capability and possess sound business acumen.</li><li>A solid understanding of budgeting and financial planning is essential as this role involves managing annual budgets.</li><li>Excellent oral and written communications and ability to interact with all levels in the organization and work effectively.</li><li>Very high level of responsibility and self- motivation.</li><li>Creative flair and the ability to think-out-of-the-box.</li><li>Strong leadership with a strategic mind, results-oriented, great planning skills, with excellent management capability and possess sound business acumen</li><li>Mature personality with excellent interpersonal skills.</li><li>Strong capability in developing and engage talent</li><li>Good working attitude, an excellent team player.</li></ul>&nbsp;

Subsidiary of a Swiss group with an international dimension, founded in 1910, SAUTER Régulation SAS is the market leader in France and Luxembourg, in the energy efficiency sector. SAUTER Régulation offers a complete range of products, solutions and services for the optimization of comfort and energy. Our turnover is 25 million euros, we employ more than 120 people through our 6 Regional Divisions and we cover the whole of France and Luxembourg. Reporting to the Regional Manager and liaising with the General Manager, the Sales Manager will be responsible for rolling out new product ranges and upgrading existing installations as well as leading a small team of Sales Engineers within the region. <h1>As a Sales Manager, you will…</h1>&nbsp;Commercial:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coordinate and optimize the Regional Office/Market activities;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop and monitor client portfolio of the profit center;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop and propose a development strategy in line with national and group strategy;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyze the socio-economic and competitive environment to best target commercial actions;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support Sales Engineers in the field;Management:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor achievement of team and individual objectives;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage the sales team;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage the technical team with the help of the Technical Service Manager;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Lead office meetings;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Inform, coordinate, control, recruit teams; <h1>What you already have…</h1>&nbsp;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;10 years’ experience within Sales-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3 years’ experience in Sales Leadership-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to identify and solve problems;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to unite and manage teams;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Autonomy;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Rigor;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Creativity;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Diplomacy;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Management basics;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sales and technical negotiation;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;HVAC technical environment knowledge;

Responsibilities: <ul><li>Support on tracking and reports to communicate the progress of the business against critical KPI / KSI targets.</li><li>Support Commercial and Project teams to implement performance management (KPI setting, monitoring &amp; follow-through), to evaluate key route-to-market projects &amp; omnichannel activities, to achieve work excellence and efficiency.</li><li>Co-work with Finance Business Planning &amp; Operations Teams on business forecast and industry outlook, prepare and provide accurate volume projection (OB/RF Targets) based on the agreed strategies and anticipated competitive actions.</li><li>Manage, forecast and minimize loss or damages of stock with detailed analysis and supporting.</li><li>Develop and support the delivery of assigned plans and presentations (including Strategy Review and Commercial Plan) in conjunction with relevant stakeholders.</li><li>Apply market intelligence and data including but not limited to business environment, pricing analysis, consumer trends, portfolio opportunities, and internal data, to provide insights/ recommendations to collect value and increase opportunities.</li><li>Develop systems and reports (including Power BI) that provide relevant information to the business.</li><li>Maintain data models, reporting systems, data automation, and dashboards. Coordinate the design and delivery of reports and insights that analyze business functions and key performance metrics.</li><li>Provide end-user support to ensure full utilization of technology (systems, tools, reports) available.</li><li>Co-work with Finance Business Partner on the planning and tracking of Commercial budgets, ensuring efficient and effective use of available resources.</li><li>Constantly analyze and identify key issues or opportunities and propose the budget required to optimize commercial results.</li></ul> Requirements: <ul><li>Bachelor degree in Business Management/Commerce/Finance/Accounting or equivalent field.</li><li>6 years+ of working experience in Commercial (Sales and Marketing) and Business Analytics or Finance Analyst/Planning.</li><li>Exposure to a wide range of business issues and ability to collaborate with individuals at all levels within an organization.</li><li>Experience in finance planning and the development of finance modelling is highly desirable.</li><li>Possesses strong business acumen and understanding in finance, demonstrating a keen understanding of business operations, consumer insights, and analytics.</li><li>Proficient in data management, interpretation, visualization, and the ability to provide narrative insights.</li><li>Proficient in written and spoken English and Chinese.</li></ul>

Responsibilities: <ul><li>Build relationship with touchpoints within the territory (retail, HoReCa, NTP (non-traditional touch points).</li><li>Set annual and short-term objectives.</li><li>Ensure all touchpoints at the territory are timely covered with census by CE team.</li><li>Ensure reach of unique consumers by CE activation at the certain geo in the variety of the touchpoints as per consumer traffic.</li><li>Provide feedback on existing CE mechanics to Marketing team.</li><li>Know and effectively use tools for candidates’ selection and performance management.</li><li>Know people management principles and hiring, performance assessment, development tools.</li><li>Plan and deliver coaching sessions to direct reports in accordance with field coaching standards.</li></ul> Requirements: <ul><li>Graduate in Business Studies or Social Sciences.</li><li>3Y+ field experience in Executive roles (Consumer Engagement preferred) in FMCG sector in relevant professional area with proven experience in organizing and managing special events.</li><li>Positive record of Developing Others - peers/project members.</li><li>Fluency in English &amp; French both written &amp; spoken.</li></ul>

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473 consumer data manager Jobs found

B2B Regional Product Owner/ Program Manager

Risk and Control Lead

Risk and Control Senior Manager (12 months fixed contract)

Consumer Experience Lead

CSC - Outbound & Product Care Manager

Manager Market Planning

Marketing Manager - Consumer Health (NEW)

Sales Manager

Commercial Reporting Analyst

Consumer Engagement Supervisor

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Industry

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473 consumer data manager Jobs found

B2B Regional Product Owner/ Program Manager

Risk and Control Lead

Risk and Control Senior Manager (12 months fixed contract)

Consumer Experience Lead

CSC - Outbound & Product Care Manager

Manager Market Planning

Marketing Manager - Consumer Health (NEW)

Sales Manager

Commercial Reporting Analyst

Consumer Engagement Supervisor

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COMPANY

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JOBS BY SKILLS

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WhiteCrow is on a mission to connect companies with the best talent across the globe.