Commercial Operations Specialist

Stock Operator

Supply Chain Lead

Associate Engineer – Factory Innovation

F&B Storekeeper

Senior Executive - Retail Product Development

Senior Manager - Revenue Management

Senior Manager - Customer Experience

Role Description: <ul><li>The Jobholder is responsible for the overall management of Turkey supplier base within assigned raw and packaging material categories.</li><li>She/he will be ensuring excellent execution of the Global / Regional Category strategy and lead the COGs saving projects.</li><li>The job holder will handle the day-to day management of her/his materials supply base including supplier performance.</li><li>She/he is responsible for ensuring that materials for the factories are delivered as per the established KPIs by the relevant internal stakeholders.</li></ul> Responsibilities: Maximize value for money <ul><li>Establish procurement strategies for raw pack materials in line with global/regional category teams.</li><li>Lead the development and execution of Cost of Goods Sold (COGS) initiatives and specification changes in coordination with the relevant stakeholders.</li><li>Own Resilience program in Turkey in collaboration with SQA &amp; R&amp;D driving dual sourcing target.</li><li>Negotiate and challenge suppliers quality, price (where appropriate, non-regional/global category materials), service, lead times, minimum order quantities &amp; payment terms to get the best value for every dollar spent.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li><li>Provide local management of Purchase Price Variance (PPV) and buying performance metrics.</li></ul> Optimize and protect the supply chain <ul><li>Contribute to World-class management of Working Capital through Day Raws and Packs Outstanding (DRPO) initiatives (e.g. stock reductions).</li><li>Manage the contracting process including request for quotation (RFQs) &amp; tenders (where appropriate, non-regional/global category materials) and contract creation &amp; PO issuance (samples) in line with the policies and procedures.</li><li>Manage Mars Intellectual Property with the support of the regional IP Commercial representatives, using the appropriate Confidentiality agreements and supply contracts to ensure is protected. Ensure responsible and continuous supply.</li><li>Provide local expertise and market intelligence for the global category teams.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li><li>Provide necessary support to internal stakeholders in ensuring supply continuity, supplier issues, non-conformance, managing stocks and pipelines. o Ensure zero runouts due to materials availability.</li><li>Support SQA in developing supplier performance scorecards and provide commercial leadership for the proactive measurement of supplier performance (Supplier compliance scorecards).</li><li>Manage &amp; develop day to day relationship with suppliers and provide commercial leadership to resolve disputes, supplier issues and non-conformance when site internal stakeholders are unable to during the contractual period.</li><li>Monitor commodity trends periodically and provide local expertise and market intelligence for the global category teams to anticipate future risks/opportunities</li><li>Provide support to sustainability initiatives (local/regional/global) to ensure compliance to targets in relation to materials.</li><li>Work closely with internal stakeholders &amp; suppliers to ensure the right specifications are purchased.</li><li>Responsible for the requisition-to-pay process for the assigned scope of purchases and ensures that demands are met.</li></ul> Leverage External Capabilities <ul><li>Provide local expertise and market intelligence for the global category teams.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li></ul> Requirements: <ul><li>Bachelors degree - 1-3 years of Commercial/Purchasing experience preferably in the Fast-Moving Consumer Goods (FMCG) field - Fluent in English.</li><li>Preferably knowledge of SAP MM Modul Advanced user of MS Office applications especially Excel</li></ul>

Responsibilities: <ul><li>Ensure compliance and correct implementation of all procedures and to identify solutions to fill the gaps</li><li>Ensure correct instore operations: logistics, administration, AFS</li><li>Ensure the best BOH organization to support sales staff</li><li>Ensure stock inventory /stock take objective results</li><li>Support the stores management role in effectively operating the boutique also in term of ROTA including match to traffic needs.</li><li>Ensure service to clients is properly supported at all times with the right equipment and teamwork flows (including food and beverage, etc)</li><li>Ensure availability of store supplies ( packaging, food and beverage) at all times.</li><li>Ensure online and offline integration</li></ul> Requirements: <ul><li>Proactivity and problem solving attitude</li><li>ability to coordinate back office activities to support sales</li><li>Ability to collaborate with Store Manager and HQ to support business</li><li>High knowledge of retail/ operations procedure to ensure smooth run of the store</li></ul>

Responsibilities: <ul><li>Lead end-to-end supply chain activities across planning, customer service and logistics</li><li>Drive S&amp;OP, demand planning, forecast quality and inventory management processes</li><li>Partner with Sales, Marketing and Finance to support business priorities and growth</li><li>Manage relationships with logistics providers, warehouses, distributors and key external partners</li><li>Monitor service levels, forecast accuracy, inventory health, cost and operational performance</li><li>Identify opportunities to improve efficiency, cost to serve and customer experience</li><li>Lead continuous improvement and supply chain transformation initiatives</li></ul> Requirements: <ul><li>Approximately 10+ years of Supply Chain experience, including leadership across Planning, Customer Service or Logistics</li><li>Proven background within FMCG, Food &amp; Beverage, Consumer Goods or a closely related industry</li><li>Strong hands-on experience in S&amp;OP, demand planning, inventory management and domestic logistics</li><li>Experience influencing senior commercial stakeholders in a matrix environment</li><li>People management or functional leadership experience, with strong communication and problem-solving skills</li><li>Fluent Mandarin and English required</li></ul>

Responsibilities: <ul><li>Lead end-to-end supply chain activities across planning, customer service and logistics</li><li>Drive S&amp;OP, demand planning, forecast quality and inventory management processes</li><li>Partner with Sales, Marketing and Finance to support business priorities and growth</li><li>Manage relationships with logistics providers, distributors and key external partners</li><li>Monitor service levels, forecast accuracy, inventory health, cost and operational performance</li><li>Identify opportunities to improve efficiency, cost to serve and customer experience</li><li>Lead continuous improvement and supply chain transformation initiatives</li></ul> Requirements: <ul><li>Approximately 10+ years of Supply Chain experience, including leadership across Planning, Customer Service or Logistics</li><li>Proven background within FMCG, Food &amp; Beverage, Consumer Goods or a closely related industry</li><li>Strong hands-on experience in S&amp;OP, demand planning, inventory management and logistics</li><li>Experience influencing senior commercial stakeholders in a matrix environment</li><li>People management or functional leadership experience, with strong communication and problem-solving skills</li><li>Fluent Japanese and business-level English required</li></ul>

Responsibilities: <ul><li>Lead end-to-end supply chain activities across planning, customer service and logistics</li><li>Drive S&amp;OP, demand planning, forecast quality and inventory management processes</li><li>Partner with Sales, Marketing and Finance to support business priorities and growth</li><li>Manage relationships with logistics providers, warehouses, wholesalers and key external partners</li><li>Monitor service levels, forecast accuracy, inventory health, cost and operational performance</li><li>Identify opportunities to improve efficiency, cost to serve and customer experience</li><li>Lead continuous improvement and supply chain transformation initiatives</li></ul> Requirements: <ul><li>Approximately 10+ years of Supply Chain experience, including leadership across Planning, Customer Service or Logistics</li><li>Proven background within FMCG, Food &amp; Beverage, Consumer Goods or a closely related industry</li><li>Strong hands-on experience in S&amp;OP, demand planning, inventory management and domestic logistics</li><li>Experience influencing senior commercial stakeholders in a matrix environment</li><li>People management or functional leadership experience, with strong communication and problem-solving skills</li><li>Fluent Korean and English required</li></ul>

Responsibilities: Drives Business Growth <ul><li>Leads commercializing solutions for new process/material innovations into manufacturing facilities.</li><li>Define, plan &amp; execute process trials with R&amp;D developers &amp; Manufacturing team to validate performance, quality, efficiency &amp; stability.&nbsp;</li><li>Identifies &amp; resolves technical &amp; material issues during commercialization.</li><li>Creates process material &amp; process specifications for the plant during handover.&nbsp;&nbsp;</li><li>Collaborates with Product Developers, Technical Service, engineers, supplier &amp; Manufacturing to ensure smooth project handover.&nbsp;</li><li>Supports continuous improvement &amp; standardization of process &amp; material quality specification.&nbsp;</li></ul> Leadership <ul><li>Functions as a Program/Project Manager, Planner, Coordinator, Communicator, and Technical Expert.</li><li>Provides strategic input to cross-functional teams and influences decision-making through technical insights.</li></ul> Innovation / Creativity <ul><li>Identifies &amp; implements process productivity &amp; sustainability improvements workstreams.</li><li>Collaborates with suppliers and global resources for scaling new process solutions.</li></ul> Technical Expertise <ul><li>Serves as the subject matter expert in process engineering (equipment &amp; process flow), raw material specification &amp; Pringle chip finish goods quality.</li><li>Maintains up-to-date knowledge of current operational process technology &amp; finished process quality performance.&nbsp;</li></ul> People Management <ul><li>Manages one direct report, setting performance expectations, conducting evaluations, and supporting career development.</li></ul> Other Duties <ul><li>Based in Enstek Malaysia, with travel (~20%) to manufacturing sites, suppliers, and regional offices.</li><li>May require extended hours, shift work, or weekend support depending on project needs.</li><li>Occasional hands-on operation of process equipment.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering (Chemical, Process, Mechanical, or Food), Food Science/Process /Technology degree or any related field.</li><li>Minimum 3–5 years’ experience in process development or manufacturing within the food industry. Past managerial experience is preferred.&nbsp;</li><li>Fluent in Bahasa Melayu &amp; English language.&nbsp;</li><li>Technical &amp; Process Knowledge</li><li>Strong understanding of food/process engineering principles (e.g., heat transfer, powder flowability, mass balance, rheology, fluid dynamics, drying, mixing, extrusion, etc.).</li><li>Experience with scale-up from lab/pilot plant to full-scale production.</li><li>Knowledge of manufacturing systems, automation, and equipment capability.</li><li>Familiarity with process validation (CQV – Commissioning, Qualification, Validation).</li><li>Commercialisation &amp; Project Execution</li><li>Able to translate R&amp;D prototypes into commercially viable and scalable processes.</li><li>Competence in trial planning, DOE (Design of Experiments), and data analysis to optimize processes.</li><li>Experience with equipment commissioning, line trials, and factory acceptance testing (FAT/SAT).</li><li>Understanding of manufacturing cost drivers and process efficiency. (OEE, yield loss, etc)</li></ul>

Responsibilities: Procurement &amp; System Management <ul><li>Operate procurement and inventory systems (e.g., Oracle, SAP, FMC, or equivalent) for:&nbsp;</li><li>Purchase orders verification</li><li>Goods Receiving Notes (GRN)</li><li>Invoice matching and accrual entries</li><li>Ensure all transactions are recorded accurately and in a timely manner</li><li>Coordinate with procurement and finance teams on pending deliveries and discrepancies</li></ul> Receiving &amp; Storage Operations <ul><li>Verify all incoming goods against PO specifications (quantity, quality, price)</li><li>Inspect deliveries for damages, temperature compliance, and expiry dates</li><li>Ensure proper storage according to category:&nbsp;</li><li>Chilled, frozen, and dry goods or general items</li><li>Maintain organized, hygienic, and compliant storage areas</li><li>Adhere to Dubai Municipality Food Code and HACCP requirements</li></ul> Inventory Management <ul><li>Maintain accurate inventory records and stock levels</li><li>Conduct stock counts</li><li>Investigate and report any variances, damages, or losses</li><li>Ensure strict adherence to FIFO / FEFO principles</li><li>Coordinate stock transfers between locations/assets when required</li></ul> Issuance &amp; Operations Support <ul><li>Issue stock to outlets based on approved requisitions</li><li>Ensure timely availability of stock to support park operations and events</li><li>Coordinate with kitchen, service, and stewarding teams for stock requirements</li><li>Support high-volume operations with efficient stock movement and replenishment</li></ul> Reporting &amp; Documentation <ul><li>Prepare inventory reports</li><li>Support month-end closing activities including:&nbsp;</li><li>Stock valuation</li><li>Accrual tracking</li><li>GRN reconciliation</li><li>Maintain proper documentation for audits and compliance checks</li><li>Use Excel for reporting, tracking, and reconciliation (advanced proficiency required)</li></ul> Health, Safety &amp; Compliance <ul><li>Ensure compliance with food safety standards, HACCP, and Food Watch requirements</li><li>Maintain proper temperature logs and storage conditions</li><li>Follow company HSE procedures and safety guidelines</li><li>Report any risks, damages, or unsafe practices immediately</li></ul> Physical &amp; Operational Requirements <ul><li>Handle physical movement of goods including lifting, carrying, and stacking</li><li>Ability to lift and move items up to 20–25 kg regularly</li><li>Operate safely in storage environments (chillers, freezers, warehouses)</li><li>Maintain high levels of energy and physical fitness to support operational demands</li></ul> Requirements: <ul><li>Education &amp; Experience: Bachelor’s degree in Hospitality, Leisure Management, or a related field, with 2–5 years of experience in F&amp;B storekeeping or inventory management; high-volume operations experience preferred.</li><li>Inventory &amp; Systems Expertise: Proficiency in Oracle, SAP, FMC, or equivalent inventory/procurement systems, with strong Excel skills and experience in GRN processing, invoice matching, accruals, and inventory reconciliation.</li><li>Food Safety &amp; Compliance: Strong knowledge of HACCP, food safety standards, FIFO/FEFO practices, audit compliance, and accurate inventory documentation.</li><li>Operational Performance: Ability to maintain inventory accuracy, ensure timely system transactions, reduce wastage/spoilage/expired stock, and optimize stock issuance and availability.</li><li>Core Competencies: Strong attention to detail, accountability, teamwork, time management, problem-solving, integrity, and effective communication with F&amp;B, Park Operations, HSE teams, suppliers, vendors, and regulatory bodies.</li></ul>

Responsibilities: <ul><li>Manage Retail Product pertaining to the licenses for Retail, including Licensor relationships, Contract agreements, Product development, Brand plans, and Brand forecasts. Develop ranges that are commercial, customer focused, on trend and in line with the theme</li><li>Develop and create own generic and licensed products (Electronic Gadgets, Toys, Plush, Stationery, Souvenirs, Apparels, Confectionary and Accessories) by initiating the project and following-up the entire product development process (Creativity, sketches, designer briefs, prototypes, samples, finished goods).&nbsp;</li><li>Provide effective &amp; timely feedback to Vendors/Suppliers, negotiating development, tooling and Product costs, whilst staying on track with development time lines.&nbsp;</li><li>Communicate with the IPs. Product Development Team on a regular basis and follow up on:</li><li>New Product Line developed for the International Market, so the same may be sourced/procured for our Destination Park</li><li>New Nominated International Vendors/ Suppliers</li><li>Updated Product Designs and Style Guides developed by IPs or any Design or Logo Changes that needs to be implemented on Products.</li><li>Upcoming Movies, TV Series or Social Media Campaign</li><li>Present Range concepts to the Senior Management and finalize the Budget for the entire Retail Range.</li><li>Manage and approve New/Replenishment purchase orders for the Retail divisions based on model stock and trends to achieve optimal sales.</li><li>Demonstrate pro-activeness in sourcing new ideas by captivating inspiration from diverse International market and Theme Parks across the Globe.</li><li>Increase and strengthen our Vendor base to improve trading terms and key partnerships.</li><li>Monitor new and replenishment orders, estimation of quantities and retail prices, according to customer analysis, competitors offer, general/seasonal trends and Demographics.&nbsp;</li><li>Propose and initiate price changes / markdowns to achieve planned gross margin.</li><li>Ensure that all products comply with GCC safety standards and other requirements specified by law or captured in the IP agreements</li><li>Understanding testing requirements as per the GCC Regulations and Liaising with government authorities to formulate product / package as per requirement without jeopardizing brand image in the market.</li><li>Analysing vendor performance for sales, sampling and development, costs and communication, review/action plan whilst discussing the opportunities/forecast for the following season.&nbsp;</li><li>Negotiation, Re-Negotiate with Local and International Vendors, Contractors and Suppliers to best business terms with the vendors.</li><li>Maintain effective communication with the Warehouse Team with regards to Inventory control and ensure processes are in place across the Retail Department.&nbsp;</li><li>Monitor &amp; Analyse Sales and Inventory Reports.</li><li>Any other duties as may be reasonably requested by the Management Team</li></ul> Requirements: <ul><li>Education &amp; Experience: Degree or equivalent with 6+ years of experience, including at least 6 years in a senior executive/managerial role; alternatively, 10+ years of relevant experience with 4+ years in a senior role.</li><li>Retail &amp; Theme Park Experience: Minimum 2 years of theme park retail experience; large-scale resort or theme park experience preferred.</li><li>Procurement &amp; International Business: Minimum 4 years of international procurement experience, with strong international business exposure and understanding of import/export logistics.</li><li>Inventory &amp; Systems: Experience with ERP systems, inventory management, and auto-replenishment processes; 2 years of retail inventory experience preferred.</li><li>Communication &amp; Commercial Skills: Strong English proficiency in reading, writing, and speaking, with basic knowledge of marketing strategies and visual merchandising.</li></ul>

Responsibilities: <ul><li>Develop pricing strategies and tactics to drive profitable visitation by implementing effective admissions pricing development strategy, including discounts, seasonal structure, package structure, promotions, and channel strategy</li><li>Manage product offerings to optimize revenues and ensure proper implementation</li><li>Provide the organization with in-depth analyses and actionable business insights to maximize profits through the application of forecasting, pricing optimization and demand management in order to achieve company financial goals.</li><li>Record and analyze sales data to better understand guest/client behavior by identifying trends, patterns, and irregularities in consumer transactions.</li><li>Conduct consumer research to generate insights and create tools that allow for visual analysis of data</li><li>Prepare weekly and monthly reporting in regard to sales and booking data and lead business reviews with stakeholders</li><li>Prepare the production of annual budget by providing insight into future sales volumes and revenues and identifying risks and opportunities</li><li>Create and maintain business relationships with key stakeholders in Sales, Marketing, Distribution, Finance, IT, and Operations to identify opportunities to improve long-term company profits as well as execute the plans on a daily basis</li><li>Conduct competitive research and industry benchmarking to provide background information for the Pricing strategy and Identify industry practices in Revenue Management</li><li>Implement processes and drive recommendations for Sales and Ticketing and identify procedures for effective workflow&nbsp;</li><li>Ensure available technology is fully utilized and understood according to requirements.</li><li>Create and maintain high standards of data quality through system maintenance and audits</li><li>Assist the Sales &amp; Marketing Teams in defining marketing campaigns and sales actions, to ensure that the right people are reached at the right time, in the right place, with the right price</li><li>Set targets for selling and upselling to sales or reservation departments&nbsp;</li><li>Identify gaps and recommend opportunities at both park/assets and corporate level and engage resources into activity planning to achieve revenue targets</li><li>Ensure relevance of pricing research and data used in price recommendations and provide feedback on pricing and packaging</li><li>Ensure relevant reporting is delivered in a timely manner to the right stakeholders</li><li>Identify tools and processes allowing for improved control and visualization and ensure available technology is fully utilized and understood&nbsp;</li></ul> Requirements: <ul><li>Minimum of 5-7 years professional working experience in Hospitality, Tourism, Government, Theme Park industry or FMCG&nbsp;&nbsp;</li><li>Team leadership, coaching, development, recruitment and alignment within Sales, Marketing and eCommerce teams</li><li>Strategic commercial planning and execution</li><li>Degree in Business Administration and/or Hospitality Management</li><li>Experience with pricing strategy and forecasting is essential.</li></ul>

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

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49 consumer goods Jobs found

Commercial Operations Specialist

Stock Operator

Supply Chain Lead

Supply Chain Lead

Supply Chain Lead

Associate Engineer – Factory Innovation

F&B Storekeeper

Senior Executive - Retail Product Development

Senior Manager - Revenue Management

Senior Manager - Customer Experience

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Skills

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Location

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49 consumer goods Jobs found

Commercial Operations Specialist

Stock Operator

Supply Chain Lead

Supply Chain Lead

Supply Chain Lead

Associate Engineer – Factory Innovation

F&B Storekeeper

Senior Executive - Retail Product Development

Senior Manager - Revenue Management

Senior Manager - Customer Experience

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.