Senior Manager - Customer Experience

Account Manager IV - Connected Living Solutions

Inheritance Tax Writer 

Global AI Legislation Content Optimisation Lead

ServiceNow Developer

Principal Component Validation Engineer (HBM)

Strategic Accounts Manager

AVP, Channel Marketing

HIG HBM PE Principal Component Validation Engineer

Regional Sales Manager

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Responsibilities: <ul><li>Developing and executing account strategies to meet revenue targets and increase market share for automotive connectors and other key product folio</li><li>Focus on spec in company part into customer new project</li><li>Drive, report, monitor key metrics to achieve sales KPI which aligned with organization goal, which are new business wins (TERP), Revenue achievement and margin</li><li>Building and maintaining strong relationships with existing clients, including regular communication</li><li>Identifying and pursuing new business opportunities with potential clients in the appliance industry for 5 years revenue pipeline</li><li>Drive new business with customer engineer &amp; purchasing through sales &amp; marketing activities plan</li><li>Maintaining up-to-date knowledge of industry trends, competitors, and customer needs to drive sales growth</li><li>Collaborating with cross-functional teams in ASEAN and Global team, including sales, customer service, engineering, production, and quality assurance, to ensure consistent delivery of high-quality products and services, and other Sales KPI</li><li>Negotiating pricing, contracts, and delivery terms with clients to maximize profitability and customer satisfaction</li></ul> Requirements: <ul><li>Bachelor’s Degree required, preferably in Engineering education</li><li>High degree of integrity, Teamwork, Innovation and Accountability</li><li>Language: Excellent in English. Chinese is an advantage</li><li>Able to work in cross cultural especially in ASEAN countries and travelling</li><li>Preferably at least 5 years in sales or related field automotive industry (harness maker production field)</li><li>Customer service orientation</li><li>Demonstrate ability to collaborate cross functionally, cross regions</li><li>Strong verbal and written communication skills including presentation and computer skills (i.e. Power Point, Excel, Word, Salesforce, SAP and other tools)</li><li>Must be ambitious, exhibit strong results-orientation and execution characteristics</li><li>Ability to effectively organize, prioritize and accomplish multiple conflicting tasks, make intelligent, timely decisions and solve problems independently</li><li>Ability and willingness to travel as required, Domestic/ Overseas, 25% is travelling</li></ul>

Role Description: <ul><li>An exciting opportunity has arisen for a Tax Writer specialising in Inheritance Tax to join Tolley, a leading provider of tax research. </li><li>In this role, you will contribute to the development of practical guidance, in-depth content, and AI-driven tools supporting inheritance tax, trusts, and estates. </li><li>You will collaborate with a knowledgeable and supportive team, helping shape the future direction of tax content and solutions. </li></ul> Responsibilities <ul><li>Write and update content for Tolley+ (including both deep research material and practical guidance and AI tools)</li><li>Work with Tolley’s Commissioning team on externally commissioned IHT content</li><li>Assist the Director of Content and the wider business with the strategic direction of Tolley’s Tax offering</li></ul> Requirements <ul><li>CTA/ STEP qualified (or equivalent)</li><li>A good technical knowledge of IHT, Trusts, Estates and Personal Tax, both advisory and compliance</li><li>Strong English writing skills</li><li>Ability to communicate complex tax concepts in an understandable way</li></ul>

Role Description: <ul><li>This is a strategic individual contributor role within the Global Editorial Operations (GEO) team, responsible for driving AI-enabled transformation across legislative and regulatory content. </li><li>The successful candidate will partner closely with Editorial, Product and Technology teams to identify opportunities where AI and Large Language Models (LLMs) can improve content creation, enrichment, summarisation, classification, quality and workflow efficiency at a global scale.&nbsp;</li><li>While experience within legal or legislative publishing would certainly be advantageous, the hiring team is equally interested in professionals who have successfully led AI-enabled workflow optimisation and editorial transformation initiatives in publishing, information services, knowledge management or other content-rich environments.</li></ul> Responsibilities: AI Strategy &amp; Transformation&nbsp; <ul><li>Develop the global strategy for AI-enabled content creation and optimisation.</li><li>Identify opportunities to leverage LLMs, NLP and automation across editorial workflows.</li><li>Lead AI transformation initiatives from concept through implementation.</li></ul> Cross-functional Collaboration&nbsp; <ul><li>Partner with Product, Technology and Editorial teams to deliver scalable AI solutions.</li><li>Drive adoption of AI-enabled tools and new ways of working across global teams.</li><li>Influence stakeholders without direct line management responsibility.</li></ul> Editorial Excellence&nbsp; <ul><li>Define standards for AI-generated and AI-assisted content.</li><li>Ensure quality, consistency and responsible AI practices across editorial operations.</li><li>Develop best practices and training to improve AI capability across the organisation.</li></ul> Requirements: <ul><li>Experience leading AI or Generative AI workflow transformation.</li><li>Strong Editorial, Content Operations or Publishing background.</li><li>Experience implementing LLMs, NLP or AI-driven content solutions.</li><li>Programme or Product Management experience within content-rich environments.</li><li>Excellent stakeholder management and cross-functional leadership skills.</li><li>Legal, regulatory or legislative publishing experience is advantageous but not essential.</li></ul>

Responsibilities: <ul><li>Own end-to-end technical delivery of SAM Pro capabilities including enhancements, defect management, and platform optimization.</li><li>Configure, develop and maintain Service Now modules, including SAM Pro, HAM Pro, and CMDB, in alignment with business requirements.</li><li>Design and maintain integrations with SCCM, Intune, Active Directory, Cloud platforms, and procurement &amp; contract systems.</li><li>Support configuration and tuning of software normalization, reconciliation rules, and license models within SAM Pro.</li><li>Ensure integrity and quality of data across discovery, CMDB, and entitlement sources.</li><li>Develop automation for SAM use cases such as license harvesting, compliance tracking, and request fulfilment optimization.</li><li>Design and implement workflows, Flow Designer automation, business rules, client scripts, UI policies and notifications while following Service now best practices.</li><li>Maintain technical documentation, participate in platform upgrades and releases, and contribute to continuous improvement initiatives focused on platform stability, user experience and efficiency.</li></ul> Requirements: <ul><li>Bachelor’s degree in IT or Computer Science.</li><li>5+ years of total experience, with at least 3 years of hands-on Service Now development experience.</li><li>Experience working with ServiceNow SAM Pro modules including normalization, reconciliation, and content service, is preferred.</li><li>Hands on with JavaScript, ServiceNow scripting, CMDB data model and platform security concepts.</li><li>Experience with Flow Designer, Integration Hub, and REST/SOAP APIs.</li><li>Understanding of Software Asset Management Lifecycle with exposure to discovery tools, software normalization and software reconciliation concepts.</li><li>ServiceNow Certified System Administrator (CSA) is preferred.</li><li>ServiceNow SAM Implementation Specialist (CIS) certification is highly desirable.</li><li>Excellent communication and ability to work independently as an individual contributor and collaborate effectively with cross-functional teams.</li></ul>

Responsibilities: <ul><li>Coordinate with internal and external teams to prepare silicon validation activities.</li><li>Partner with manufacturing teams to ensure required resources are available.</li><li>Identify, evaluate, and validate HBM Component Validation equipment and testing flows.</li><li>Ensure silicon performance meets product expectations.</li><li>Debug failures, identify root causes, and implement design or process fixes.</li><li>Collaborate with Design Validation (DV), Quality Assurance (QA), and Global Quality (GQ) teams on customer returns and reliability improvements.</li><li>Partner with Engineering, Manufacturing, and Marketing organizations.</li><li>Develop, troubleshoot, and validate HBM component validation test programs.</li><li>Review datasheets and provide feedback to Application Engineers.</li><li>Prioritize activities across multiple cross-functional teams.</li><li>Provide technical leadership, mentoring, and On-the-Job Training (OJT) for engineers.</li><li>Support technical presentations, seminars, and product-specific expertise.</li></ul> Requirements: <ul><li>Bachelors or Masters Degree with a minimum of 10 years of experience, preferably within the memory semiconductor industry.</li><li>Strong programming experience with Linux, Python, C/C++, Verilog, UVM, and version control systems (Git, SVN).</li><li>Excellent analytical, debugging, and problem-solving skills.</li><li>Strong communication, presentation, and data analytics capabilities.</li><li>Basic understanding of HBM and/or DRAM operation and computer networking.</li><li>Self-motivated with the ability to work effectively in collaborative team environments.</li></ul>

Responsibilities: Establish, Own, Execute continuously develop an agreed, sponsored commercial Account Plan that can meet the targets set across: <ul><li>Sales, Orders, Pipeline</li><li>Sales Product Mix</li><li>Margin/Profitability</li><li>Contacts across key functions and levels</li><li>Identify &amp; build positive relations with all account decision makers &amp; influencers who impact current or future business</li><li>Understand in-depth &amp; be able to articulate the client buying process</li><li>Identify, engage, secure revenue opportunities within assigned Account(s)</li><li>Understand &amp; Capture clients challenges &amp; requirements and resolve with reference to portfolio</li><li>Oversee and align the commercial and engineering response to tenders to client requirements</li><li>Finalize commercial process and secure purchase orders and framework agreements</li><li>Oversee effective handover to post order project management, product services &amp; customer support teams</li><li>Maintain oversight to all commercial related engagements for customer success/satisfaction and our performance as vendor</li><li>Knowledgeable on clients business, commercial condition, structure, strategy, operations and challenges. Be able to articulate this in terms of opportunity, growth, risk with respect to business</li><li>Be an effective advocate and communicator of the benefits in supporting your assigned accounts, within organization</li><li>Know and report your account numbers. Be continuously aware of targets and current business levels within the account for both year to date and forecast for order intake &amp; revenue information.</li><li>Responsible for reporting the narrative &amp; the numbers</li><li>Collaborate effectively with other sales and stakeholders at function, country, region and global level. To both gain and provide support so others can function and meet their responsibilities to the account</li><li>Provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client</li><li>Build a multi-lane bridge between and the client organization. This may include R&amp;D, Product Managers, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations &amp; Order Management, Supply Chain, Leadership &amp; Executive Management</li><li>Request &amp; Support marketing campaigns (ABM) &amp; activity that can grow to Client relations and business</li></ul> Requirements: <ul><li>Bachelor’s Degree or Higher Diploma in Science or Engineering or equivalent Data Centre industry experience</li><li>Relevant experience in the Data Centre business is required</li><li>Demonstrated ability to inspire and coordinate others as the position requires entrepreneurial spirit, high degree of customer affinity and a very strong to influence others</li><li>Demonstrable knowledge of Data Centre design and operations, a technical and engineering presence is preferred</li><li>Able to relate well as a peer to Leaders of target customers</li><li>Knowledgeable on how to identify and implement new tools and processes</li><li>A well rounded professional who knows When to support, When to lead, When to Listen and When to Direct</li></ul>

Responsibilities: <ul><li>Liaise with clients and peers within Performance Marketing to deliver complex channel requests &amp; problem-solving (e.g., new clients, new offers/products, escalated requests related to timeline or complexity).</li><li>Drive the re-imagination of channel execution, transforming to become more flexible, and agile, and deliver expedited cross-channel campaign solutions for all portfolios.</li><li>Scrum Master of Pod; runs stand-ups, assigns workload, trains Pod members on portfolio nuances, and ensures completion of all work.</li><li>Manage , train &amp; mentor/coach team members to ensure competency in multi-channel execution, career growth pathing and enhance performance.</li><li>Act as subject matter expert for advanced email skillsets (e.g., data, execution processes, platforms, suppliers/agencies).</li><li>Manage project initiatives as assigned (e.g., temporary resources, supplier/agency reviews, platform upgrades, client initiatives, cross-channel strategy).</li><li>Manage file selection and segmentation of channel marketing campaigns and facilitate accurate execution of “file only” requests.</li><li>Collaborate with client marketers on optimal design, creative, and segmentation to drive email touchpoints, assisting clients with the agency creative process and legal approval.</li><li>Work within designated email platforms to build and launch email marketing campaigns, adopting AI features to streamline build processes and improve campaign effectiveness.</li><li>Audits high complexity and/or flagged campaigns, including approving campaign requirements.</li><li>Shares campaign performance metrics back to client teams and account managers for continuous campaign improvement.</li><li>Investigate, develop, and champion pilot strategies for next-generation channel optimization.</li><li>Ensure all campaigns meet required campaign documentation requirements.</li><li>Drive advancement and adoption of responsive design for mobile optimization.</li><li>Ensure adherence to purchase order and invoice management procedures.</li><li>Drive continued adoption and consistent usage of Performance Marketing process tools by team and clients, including compliance with records retention.</li><li>Perform other duties and/or special projects as assigned, with a focus on exploring and integrating AI-driven innovations to improve overall marketing operations.</li></ul> Requirements: <ul><li>Bachelor’s degree with overall 5+ years of experience with the financial services industry or Marketing or Digital experience; In lieu of degree overall 7+ years of experience with the financial services industry or Marketing or Digital experience</li><li>Minimum 5+ Years of email with hands-on experience of building and deploying commercial emails leveraging Agile methodology</li><li>Minimum 5+ years of experience with the enterprise email service platform: Zeta (Athena, Workflow Automation, Channel path optimization, Experience Builder, Propensity &amp; Moment scoring, etc)</li><li>5+ years of experience working with US stakeholders and cross-functional teams</li><li>Exposure to project management tool: COSMOS Workfront (or) MRM (or) Jira (or) ProofHub etc.</li><li>Strong project management skills, attention to detail, and ability to work under tight deadlines</li><li>Proficient with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint</li><li>Strong Change Management skills - effective communicator, good at holding "crucial conversations" with clients and internal partners</li><li>Strong written &amp; verbal communication skills</li><li>Good team player</li></ul>

Responsibilities: <ul><li>Coordinate with internal and external teams to prepare silicon validation activities.</li><li>Partner with manufacturing teams to ensure required resources are available.</li><li>Identify, evaluate, and validate HBM Component Validation equipment and testing flows.</li><li>Ensure silicon performance meets product expectations.</li><li>Debug failures, identify root causes, and implement design or process fixes.</li><li>Collaborate with Design Validation (DV), Quality Assurance (QA), and Global Quality (GQ) teams on customer returns and reliability improvements.</li><li>Partner with Engineering, Manufacturing, and Marketing organizations.</li><li>Develop, troubleshoot, and validate HBM component validation test programs.</li><li>Review datasheets and provide feedback to Application Engineers.</li><li>Prioritize activities across multiple cross-functional teams.</li><li>Provide technical leadership, mentoring, and On-the-Job Training (OJT) for engineers.</li><li>Support technical presentations, seminars, and product-specific expertise</li></ul> Requirements: <ul><li>Bachelors or Masters Degree with a minimum of 10 years of experience, preferably within the memory semiconductor industry.</li><li>Strong programming experience with Linux, Python, C/C++, Verilog, UVM, and version control systems (Git, SVN).</li><li>Excellent analytical, debugging, and problem-solving skills.</li><li>Strong communication, presentation, and data analytics capabilities.</li><li>Basic understanding of HBM and/or DRAM operation and computer networking.</li><li>Self-motivated with the ability to work effectively in collaborative team environments</li></ul>

Responsibilities&nbsp;<ul><li>Lead, coach, and mentor a team of Territory Sales Executives (TSE) to enhance performance and drive results.&nbsp;</li><li>Establish and maintain strong relationships with key customers and their senior level management to ensure our sales team is in a favourable position to succeed.&nbsp;</li><li>Track sales activities to determine sales progress and suggest improvements.&nbsp;</li><li>Monitor market trends, customer behavior, and competitor activity to refine strategy and uncover new opportunities.&nbsp;</li><li>Assist in customer reviews.&nbsp;</li><li>Ensure we have presence at distributor events.&nbsp;</li><li>Spend time with each TSE visiting key customers.&nbsp;</li><li>Recommend and implement improvements to achieve sales goals. </li><li>Resolve problems quickly to create positive customer experiences.&nbsp;</li><li>Use Salesforce to ensure KPI’s are met and customer data is up to date.&nbsp;</li><li>Hold bi-weekly meetings via Teams with your direct reports.&nbsp;</li><li>Collaborate cross-functionally with operations, marketing, product planning, and engineering to deliver customer-focused solutions and portfolio growth.</li></ul>&nbsp;Requirements&nbsp;<ul><li>5+ years of sales experience supporting 2-step HVACR wholesale distribution, MRO, Plumbing channels, or other technical sales/market experience. </li><li>Proven ability to lead high-performing sales teams and achieve sales targets. </li><li>Proven success in developing customer relationships and driving sales growth. </li><li>Excellent communication, presentation, and negotiation skills.</li><li>Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) and CRM tools (Salesforce preferred). </li><li>Strong organizational, time management, and decision-making abilities. </li><li>Ability to manage multiple priorities in a fast-paced environment. </li><li>Resilience under pressure and sound judgment on when to escalate issues. </li></ul>

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65 content marketing Jobs found

Senior Manager - Customer Experience

Account Manager IV - Connected Living Solutions

Inheritance Tax Writer

Global AI Legislation Content Optimisation Lead

ServiceNow Developer

Principal Component Validation Engineer (HBM)

Strategic Accounts Manager

AVP, Channel Marketing

HIG HBM PE Principal Component Validation Engineer

Regional Sales Manager

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65 content marketing Jobs found

Senior Manager - Customer Experience

Account Manager IV - Connected Living Solutions

Inheritance Tax Writer

Global AI Legislation Content Optimisation Lead

ServiceNow Developer

Principal Component Validation Engineer (HBM)

Strategic Accounts Manager

AVP, Channel Marketing

HIG HBM PE Principal Component Validation Engineer

Regional Sales Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.