Senior Manager - Portfolio Development

Buyer/Planner

Customer Service Associate IV

Technology Sales Director Germany

Finance Controller

Manager - Card Authorisation & Fraud Detection Analyst 

Corporate Legal Counsel

CEO / Managing Director, Bulk & Corridors

EUC Operations Lead

Strategic Sourcing Analyst

Key Responsibilities: Global Portfolio Strategy <ul><li>Define and implement a unified global portfolio vision to meet future consumer/customer needs for filters and beyond filters (combustibles and next generation products)</li><li>Direct multi category program and project management to ensure innovation efforts are focused towards building a healthy portfolio</li><li>Balance global consistency with regional customization to maximize market relevance and profitability.</li><li>Oversee portfolio lifecycle management, including launches, rationalization, and category transitions.</li></ul>&nbsp;Market &amp; Consumer Insights <ul><li>Lead global research initiatives to capture consumer trends, competitive intelligence, and regulatory shifts across regions.</li><li>Translate insights into global portfolio strategies and innovation pipelines</li></ul> Innovation &amp; Product Development <ul><li>Drive global innovation programs, ensuring new products meet consumer demand and comply with international regulations.</li><li>Be the one stop shop for innovation – where commercial team and customers channel their initial ideas and requests before being formalized into innovation projects</li></ul>&nbsp;Cross-Regional Leadership <ul><li>Align regional commercial directors and managers under a global framework.</li><li>Facilitate knowledge sharing and best practices across markets to accelerate growth.</li><li>Act as the key liaison between commercial, operations and innovations teams</li></ul>&nbsp;Regulatory &amp; Compliance Oversight <ul><li>Monitor and interpret global regulatory developments impacting tobacco categories.</li><li>Ensure portfolio decisions adhere to international laws, trade agreements, and corporate responsibility standards.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in engineering ,Business, Marketing, Economics, or related field; MBA strongly preferred.</li><li>12+ years of experience in FMCG, tobacco, or regulated industries, with at least 5 years in global portfolio/category leadership.</li><li>Deep understanding of international tobacco industry dynamics, consumer behavior, and regulatory frameworks.</li><li>Proven track record in global strategic planning, innovation, and cross-market leadership.</li><li>Exceptional communication, negotiation, and stakeholder management skills across diverse cultures.</li></ul>&nbsp;Competencies <ul><li>Strategic global mindset with commercial acumen.</li><li>Ability to balance global consistency with local market needs.</li><li>Leadership and team development across geographies.</li><li>Strong influencing skills in complex stakeholder environments.</li><li>Ethical decision-making and commitment to responsible global business practices.</li></ul>

Responsibilities: <ul><li>Develop and execute purchase orders for raw materials, packaging components, consumables, and services in accordance with approved supplier lists and site requirements.</li><li>Maintain optimal inventory levels by balancing material availability with cost-effective order quantities.</li><li>Collaborate with Production Planning and Supply Chain to align material purchases with manufacturing schedules.</li><li>Participate and represent the site in the routine S&amp;OP meeting.</li><li>Monitor supplier performance, including on-time delivery, quality, and responsiveness, and drive corrective actions as needed.</li><li>Negotiate pricing, terms, and contracts with suppliers to achieve cost savings and value-added agreements.</li><li>Maintain accurate purchasing and planning data in the ERP system, ensuring alignment with master data and inventory control requirements.</li><li>Identify and qualify alternative suppliers to mitigate supply risks and ensure business continuity.</li><li>Coordinate with Quality Assurance and Quality Control to ensure incoming materials meet specifications and quality standards.</li><li>Support new product introduction by sourcing and securing materials in alignment with project timelines.</li><li>Generate and track Production Orders through release to ensure on time, in full deliveries to customers.</li><li>Track and report key procurement and planning metrics, such as supplier on-time delivery, inventory turns, and purchase price variance.</li><li>Ensure compliance with all cGMP, DEA, and regulatory requirements for the procurement and handling of controlled substances and high potent materials.</li><li>Participate in cross-functional process improvement initiatives to enhance supply chain efficiency and reliability</li></ul> Requirements: Qualifications / Experience: <ul><li>Bachelor’s degree in Supply Chain Management, Business Administration, or related field preferred; equivalent work experience considered.</li><li>Minimum of 3 years of procurement, planning, or supply chain experience in a cGMP-regulated pharmaceutical, biotechnology, or related manufacturing environment.</li><li>Experience with controlled substances, high potent APIs, and regulated material handling preferred.</li><li>Strong knowledge of ERP/MRP systems, purchasing processes, and inventory control principles.</li><li>Familiarity with cGMP, DEA, and FDA requirements related to materials management.</li></ul>

Role Description: <ul><li>Clients Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. </li><li>They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about Clients products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Clients Extraordinary Customer Experience strategy.</li><li>This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities.</li></ul> Responsibilities: Key performance responsibilities : <ul><li>Extraordinaire Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally with our internal and external customers. KPI’s are STR, CES, FCR, and efficiency.</li><li>Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys.&nbsp;</li><li>Metric - NPS/Transactional Survey.</li><li>Customer Relationship &amp; Satisfaction.</li><li>Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries.</li><li>Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters.&nbsp;</li><li>Customer visits might be required.</li><li>Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications.</li><li>Manage Service Delivery Process/Execution</li><li>Manage escalations for your customers.</li><li>Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments, backlog management.</li><li>Follow up on quotes and quality issues.</li></ul> Manage Interfaces &amp; Build Service Culture <ul><li>Act as voice of the Customer for internal support departments.</li><li>Participate in development training and process improvement projects to expand and challenge learning new ideas and processes.</li><li>Take ownership for actions and follow through on tasks until resolved.</li></ul> Requirements: Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor’s degree. SFDC (salesforce) is a big advantage. <ul><li>All candidates are required to be fluent in English.</li><li>Flexibility to work in US shift hours (6 pm to 3:30 am).</li><li>Education Experience: Any Graduation/Post Graduation.</li><li>Employment Experience: 6+ years.</li><li>SAP experience preferred (SD module).</li><li>Should be from Product based company (Manufacturing Industry).</li><li>Should have complete knowledge on Quote To Cash process.</li></ul>

Role Description: <ul><li>ICT has ambitious growth plans for our technology-based propositions and seeks a Technology Sales Director to drive the accomplishment of these plans. In this role, you will actively seek, develop, and close new business opportunities to achieve our technology sales goals in the P&amp;C and Life insurance markets.&nbsp;</li><li>The role holder will be a senior colleague responsible for driving revenue growth in the South-West European division through strategic technology sales pursuits, partnerships, and client engagement.&nbsp;</li></ul> Responsibilities: Your main areas of focus will be:&nbsp; <ul><li>Engage as a market-maker across SWE focussed on large and strategic technology opportunities in which you will work collaboratively with regional, divisional and local teams to help seek, develop, and close new sales pursuits.&nbsp;</li><li>Take accountability for client retention and actively collaborate with client relationship managers.&nbsp;</li><li>Develop and maintain c-suite relationships, especially CTO/CIOs within select technology clients.&nbsp;</li><li>Support and mentor fellow consultants, other technology sales colleagues, and regional proposition teams to help achieve ICT’s overall growth plans within the EMEA region.&nbsp;</li><li>Align technology capabilities with insurer requirements ensuring value and return on investment is maximized for success.&nbsp;</li></ul>&nbsp;Pipeline and Sales:&nbsp; <ul><li>Develop and manage a qualified pipeline through seeking out prospects, calling on potential clients and building upon existing client relationships.&nbsp;</li><li>Collaborate with the senior consultants to leverage existing relationships and technology footprint in the market.</li><li>Identify and conduct initial triage of client needs, and develop ideas for meeting those needs, presenting information on our client capabilities, strategically cross-selling ICT and other our client businesses solutions aligned with client needs and introducing subject matter experts, as required, to win the business.&nbsp;</li><li>Promote our client as a leader in the market with superior industry knowledge, insights, and solutions.&nbsp;</li><li>Design and lead execution of go-to-market sales strategies and campaigns focused on new and existing clients.&nbsp;</li><li>Engage directly with prospects to showcase our client capabilities and provide customized solutions that address their unique challenges.&nbsp;</li><li>Collaborate with marketing and proposition leadership to create sales messages, product collateral, and increase overall market awareness.&nbsp;</li><li>Obtain referral leads from existing clients.&nbsp;</li><li>Identify and pursue cross-selling opportunities.&nbsp;</li><li>Develop new relationships with individuals responsible for making or influencing decisions in areas relevant to our solutions.&nbsp;</li></ul>&nbsp;Client Management:&nbsp; <ul><li>Take accountability for client retention and the development of c-suite relationships with select technology clients.&nbsp;</li><li>Maintain consistent/high quality touch points by phone and face to face with prospects and clients.&nbsp;</li><li>Participate in client relationship stewardship and planning meetings.&nbsp;</li><li>Support Client Management teams in identifying and closing opportunities.&nbsp;</li><li>Act as a client relationship manager to select technology clients.&nbsp;</li><li>Foster relationships with client c-suite and decision makers in areas relevant to our solutions.&nbsp;</li></ul> People:&nbsp; <ul><li>Collaborate with other technology sales colleagues with regards to technology sales activities.&nbsp;</li><li>Help to identify and develop/mentor future technology sales talent&nbsp;</li></ul> Technology Product Development and Strategy:&nbsp; <ul><li>Work with consultants, other technology sales colleagues, and regional and global proposition teams to:&nbsp;</li><li>Identify current and emerging market trends and client needs&nbsp;</li><li>Provide input into the development of new products or enhancements to current products&nbsp;</li><li>Contribute to roadmap discussions&nbsp;</li><li>Identify and suggest potential inorganic opportunities (acquisitions, partnerships)&nbsp;</li><li>Develop /improve or market collateral and sales messaging&nbsp;</li></ul> Financial Metrics:&nbsp; <ul><li>Meet technology annual new business revenue targets&nbsp;</li><li>Provide guidance and participate in sales and revenue forecasting.&nbsp;</li><li>Participate fully in the ICT practice and the achievement of the overall ICT business plan and budget.&nbsp;</li></ul>&nbsp;Requirements:&nbsp; <ul><li>Proven success in senior client management and/or sales roles with revenue targets.&nbsp;</li><li>Minimum of 10 years of industry experience.&nbsp;</li><li>In addition to English, at least one of Italian, Franch or Spanish is required.&nbsp;</li><li>Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional.&nbsp;</li><li>Extensive understanding of and experience in insurance underwriting, actuarial (product development, valuation, financial reporting, modelling, experience studies, assumption setting), risk (including economic capital) and finance functions and related technology.&nbsp;</li><li>Ability to learn new technology solutions and demonstrate these solutions to clients at a high level.&nbsp;</li><li>Meticulous and analytical, confident in problem solving and decision making.&nbsp;</li><li>Good team player with ability to influence without authority in a matrix organisation.&nbsp;</li><li>Ambition to help insurers succeed.&nbsp;</li><li>Excellent communication (written, verbal and oral) skills and interpersonal skills and ability to forge relationships at senior levels of organisations.&nbsp;</li><li>Ability to work in a client-centric strategic and decisive manner according to tight deadlines.&nbsp;</li><li>Availability to travel on an as needed basis including client visits, conferences, internal meetings, etc.&nbsp;</li></ul>

&nbsp;ROLE AND RESPONSIBILITIES The Financial Controller is responsible for the overall financial management of the manufacturing business as well as the regional office in the UAE. Leading a team of 4, the role focuses on business partnering, accounting, budgeting, forecasting, internal controls, compliance, audit, tax and treasury functions. Financial Accounting &amp; Reporting • Lead the Finance team to deliver accurate and timely accounting and reporting • Ensure compliance with local regulations, IFRS and Group policies • Lead annual budgeting and periodic forecasting processes • Provide stakeholders with reports and response to information requests. Business Partnering • Be a strong business partner to the site management team, working closely to grow the business, increase profitability and cash and achieve the Group’s business objectives. • Support the General Manager in analyzing business results and drivers, preparing slides for business reviews with local management team and Group. • Support the Commercial team in securing business including fast turnaround for quotations, new customer set up, having efficient processes as well as collections. • Support the Operations team with analysis and valuable insights, cost and variance reports. Compliance &amp; Controls •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure compliance with local regulations and Group’s policies and procedures such as Code of Ethics, Know Your Customer/Supplier, trade compliance regulations with a high level of integrity •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Implement key controls in accordance with the Groups standards •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Evaluate business processes for efficiency and internal control improvement •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to identify risk and work with stakeholders to mitigate them •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work with external and internal auditors to deliver desired outcomes Treasury &amp; Secretarial •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Compliance with the Group’s Treasury policy •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide accurate cash-flow forecasting •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor and manage working capital, capex and cash •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversee banking, insurance and company secretarial matters Cost Recharge &amp; Transfer Pricing •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversees financial operations for both the Dubai manufacturing site and regional office. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Lead the cost recharge process for global support activities, ensuring transparency and compliance with intercompany agreements. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with finance teams in Indonesia, Thailand, and Hungary to align cost allocation methodologies. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain robust transfer pricing documentation and ensure alignment with OECD guidelines. Tax Grant Compliance •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Act as the gatekeeper for business activities under the 0% tax grant, ensuring operations remain within approved scope. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor and document business transactions to demonstrate ongoing compliance with grant conditions. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Liaise with legal and tax advisors to manage risks and respond to regulatory inquiries. Risk Management &amp; Governance •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct regular risk assessments across financial operations, including cost recharge, transfer pricing, AR, and banking. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proactively identify and escalate financial risks, and lead cross-functional resolution efforts. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support internal and external audits, ensuring readiness and transparency. Strategic Collaboration •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Partner with global and regional finance teams to drive operational efficiency and financial integrity. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate knowledge sharing and process harmonization across sites. QUALIFICATIONS AND EDUCATION REQUIREMENTS •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Degree in Accounting •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;More than 15 years of experience with recent years as a Financial Controller in a manufacturing MNC •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands on experience in costing and manufacturing finance, •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong working knowledge of accounting, reporting, budgeting, forecasting, internal controls, compliance, audit, tax and treasury functions. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with IFRS and UAE regulations •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands on experience reporting in Hyperion/Cognos •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong business partner to General Manager, Operations Manager and other functional heads •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong leadership, influencing and communication skills, strong drive for results, analytical, good organization and with the ability to work with different cultures and all levels of an organization. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in ERP systems - SAP and advanced Excel. •Ability to thrive in a fast-paced, matrixed organization.

Key responsibilities Authoriser - Card Authorisation • Process and authorize credit &amp; debit card transactions in a timely and accurate manner. •Perform voice-authorisation and give assistance to merchants and customers at POS transactions. • Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers). • Manage email duties, assisting Call Centre &amp; RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers. • Support Cards &amp; Payments (CPP) Cards Operations to process Authorisation code for unsecured products.&nbsp; Authoriser – Merchant and Customer Support • Establish and maintain relationships with merchants, providing support and guidance on credit &amp; debit card transaction processes. • Assist merchants with inquiries and resolve any issues related to card authorizations. • Assist in transaction code cancellation request receive from merchants, customers and Contact Centre. • Respond to customer inquiries regarding credit &amp; debit card transactions and account statuses. • Educate customers on card usage, security, and fraud prevention. • Assist customer to adjust Temp Increase Limit. • 24/7 emergency card replacement support. • Act as point-of-contact with Card Scheme&nbsp;&nbsp; Authoriser – Card Surveillance Support (transaction monitoring) • Monitor and review card transactions for potential fraud and irregularities. • Monitor cards transaction in real time alerts queue and identify high risk transactions. • Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools. • Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost &amp; stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary. • Contact customer or manually trigger SMS notification to alert customer of suspicious transaction and perform verification with customer. • Follow-up on uncontactable customer by calling or sending SMS to notify to mitigate losses. • Manage customers expectation and explain to customer on fraudulent transactions and scam activities. • Support Fraud Investigation Team and Fraud Issuing team when required on fraud matters. • Perform merchant ID blocking to prevent Bin attack fraud and support CPP on parameter maintenance for 3DS system. Requirements • Diploma or equivalent qualification preferred. • Proficient in English. Ability to converse in in Mandarin (and dialects), Bahasa Malay, Tamil will be a plus. • Able to use MS Office and possess good written and communication skills. • Pleasant disposition with good interpersonal skills. • Possess strong analytical skills. • Possess high standard of customer service.&nbsp;

Role Description: <ul><li>We are seeking a qualified and experienced Corporate Legal Counsel to join our Legal team in Egypt.</li><li>This middle management role supports corporate legal operations across Egypt and support MENAT region, with a focus on contract management, governance, regulatory compliance, and internal advisory.</li><li>The successful candidate will report directly to the Head of Legal and act as a legal business partner to internal stakeholders.</li></ul> Responsibilities: Corporate and Regional Support <ul><li>Assist in reviewing corporate processes and documentation within Egypt.</li><li>Support legal coordination and compliance efforts across the MENAT region.</li><li>Maintain and update corporate records and filings in accordance with internal and regulatory requirements.</li><li>Support corporate secretarial functions across the region and ensure timely documentation.</li></ul> Contract Management and Documentation <ul><li>Draft, review, and revise legal documents including but not limited to contracts, NDAs, service agreements, B2B/B2C agreements, and purchase orders.</li><li>Collaborate with internal teams and external counsel to ensure contractual terms meet legal and business objectives.</li><li>Maintain organized records of executed agreements and develop standardized templates.</li></ul> Governance and Compliance <ul><li>Assist in implementing internal governance policies and monitor compliance.</li><li>Conduct legal research and support risk assessments related to business decisions.</li><li>Identify potential legal risks and escalate issues to the Head of Legal with recommended solutions.</li></ul> Legal Advisory and Communication <ul><li>Provide clear explanations of legal terms and obligations to internal stakeholders.</li><li>Provide legal opinion and consultations to internal stakeholders.</li><li>Act as a liaison between the legal department and other business units.</li><li>Prepare legal summaries and reports for senior legal review.</li></ul> Regulatory and Governmental Affairs <ul><li>Support corporate matters including GAFI documentation and authentication processes.</li><li>Liaise with governmental authorities regarding licensing and regulatory compliance.</li><li>Ensure adherence to company HSE policies and contribute to legal compliance in risk assessments.</li><li>Handle external law firms and corporate secretariate work and have the ability to draft bilingual OGMs, EGMs and BoDs.</li></ul> Requirements: <ul><li>Bachelor of Law (LL.B.) or Juris Doctor (J.D.) with a minimum grade of “Good”.</li><li>Master of Laws (LL.M) or equivalent postgraduate qualification is a plus.</li><li>4 – 7 years of experience in corporate law within a reputable law firm or multinational organization.</li><li>Admitted to the Egyptian Bar Association.</li><li>Fluent in English and Arabic (written and spoken).</li><li>Strong knowledge of contract law, corporate governance, licensing, and regulatory frameworks.</li><li>Familiarity with GAFI procedures and governmental dealings.</li><li>Litigation experience is a plus.</li></ul> Skills and Competencies <ul><li>Legal research, drafting, and negotiation.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and presentation abilities.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>High attention to detail and sound judgment.</li><li>Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</li></ul>

The RoleAs the Managing Director of Zambia, you will develop and implement the Company strategy in line with the overall Logistics SSA and Bulk &amp; Corridors strategy.&nbsp;The role will be instrumental in growing our existing offering within an end-to-end supply chain by setting and achieving key objectives while ensuring the safety and well-being of employees. This role will be responsible for the leadership, strategic alignment, client fulfilment, efficient, profitable, sustainable operation and commercial coordination within our clients Logistics portfolio in SSA. The role will directly contribute towards the SSA Logistics revenue and appropriate financial targets. The role links and provides client solutions leveraging all our clients capabilities in the region, and is expected to drive strategic growth, innovation, operational excellence, and stakeholder engagement, ensuring alignment with global best practices and sustainability principles. Key Responsibilities1.	Formulate strategies aligned to our clients Bulk &amp; Corridors strategies and KPI’s priorities2.	Set strategic direction for Zambia and associated capabilities and cascade strategic priorities into the Business Units in Zambia.3.	Establish and align the required structures, standards and capabilities to ensure that it supports and enables our clients and SSA logistics objectives and strategy, and drives a high performing team4.	Develop, implement, and take accountability for the Company strategies according to company goals and objectives aiming to accelerate growth, and that positively influence our clients revenue, operating profit and return on invested capital5.	Establish strategic relationships and agreements with clients that create value for both the client and the end user of the product6.	Lead key customer relationships and serve as the expert for logistics solutions. Identify and understand the opportunities, challenges and potential partner priorities to establish mutually beneficial partnerships/commercial relationships7.	Pro-actively work with internal and external stakeholders to ensure that the Logistics SSA Bulk &amp; Corridors service positioning is clear and defined to maximise growth opportunities8.	Support and implement mid-term business development plans including budget and P&amp;L responsibility for Zambia.9.	Ensure that the Company operations (including value-added services), and commercial aspects are coordinated and executed in way that ensures optimal customer service10.	Proactively identify and manage business uncertainties and opportunities, and implement action plans to mitigate supply chain risks11.	Foster a strong, collaborative partnership with the central Commercial function to develop and execute unified go-to-market strategies.&nbsp;12.	Accept joint accountability for revenue generation, customer acquisition, and retention by aligning local operational capabilities with commercial priorities.&nbsp;13.	Ensure that business development, pricing, and solution design are coordinated to deliver value to customers and achieve growth targets across the region.14.	Actively support and empower the Commercial team by providing operational insights, solution innovation, and customer-specific capability deployment to secure and grow strategic accounts.&nbsp;15.	Leverage internal capabilities across all SSA capabilities to co-create and deliver end-to-end value propositions that strengthen our clients competitive positioning and market share in Sub-Saharan Africa.16.	Drive decision making process through integrated business planning with regional stakeholders and senior leaders (Commercial, Finance, etc.) in order to maximize service to customers and meet our clients objectives17.	Build effective relationships and facilitate collaboration across our clients group of companies to drive projects to completion and improve processes18.	Lead key customer relationships to ensure the delivery of the growth strategy over a 3 to 5 year period19.	Continuously evaluate industry, market and technology trends to assess the potential impact on operational and business opportunities. Make recommendations and drive key projects to leverage opportunities20.	Lead the adoption of automation, AI, and smart technologies to enhance performance and competitiveness.21.	Oversee the implementation of digital solutions to provide integrated, end-to-end supply chain services.22.	Formulate the Company budget to ensure that the strategic deliverables are adequately budgeted for&nbsp;23.	Ensure effective fiscal management in compliance with Company standards24.	Lead, define and ensure compliance with budgeted revenue and operating income goals&nbsp;25.	Analyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability, and submit required reports timeously26.	Ensure strict financial discipline, including monitoring working capital, debt, and cash flow.27.	Oversee asset management and capital expenditure, ensuring ROI-driven investments.28.	Drive long-term value creation through strategic financial planning and effective resource allocation.29.	Embed sustainability, carbon reduction, and environmental responsibility into core operations.30.	Lead green initiatives, renewable energy adoption, and emission-reduction projects.31.	Implement risk management frameworks to mitigate financial, operational, environmental, and reputational risks.32.	Lead the development of crisis management and business continuity strategies.33.	Uphold the highest standards of corporate governance, transparency, and integrity.34.	Drive a strong ethical culture, ensuring accountability at all levels.35.	Lead our clients People agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures36.	Drive the development of a healthy, high-performance culture across the Company, in alignment with our clients cultural objectives37.	Ensure, and assume ultimate accountability for the implementation of continuous improvement, health, employee wellbeing and sustainability best practices for the Company38.	Interpret and ensure compliance to regulatory requirements across the Company in the various countries/jurisdictions we operate. Minimum Requirements QUALIFICATIONS	Relevant Bachelors degree&nbsp; EXPERIENCE&nbsp;	Minimum 10 years’ experience in the supply chain industry, including experience managing supply chain activities	Up to 8 years’ in a similar or senior executive role for a global supply chain multinational	Proven experience and demonstrable success in leading end to end supply chain companies, and team enablement SKILLS&nbsp;	Proven ability operate and navigate a multinational, matrixed organization	Strategic Orientation: The ability to evaluate and redirect organisation’s strategy, value proposition, and business strategy aimed at conceptualising a desired future state that promotes the viability of the organisation.	Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trends	Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.	Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation &amp; profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.	Business and Operations Management: Understands how to effectively plan and manage business operations including service delivery. Expert understanding of the alignment of resources, planning and priorities at an organisational level. Able to interpret business intelligence and apply it in the development of long term strategic plans to ensure effective business and organisation management in the organisation. Drives the setting of measurements that encourage raising organisational performance and measured return on investment.	Financial Management: Extensive knowledge and understanding of key financial planning, budgeting, and forecasting process and management.&nbsp;Understands the link between budgets and strategic objectives of the organisation. Understands complex budgeting and financial management issues.&nbsp;Extensive knowledge on asset control procedures and management. Understands key financial performance indicators.&nbsp;Able to analyse financial statements and reports.	Strong communication skills: You are an exceptional listener.&nbsp;You communicate clearly.&nbsp;You write exceptionally well and you speak eloquently. You can explain just about anything to anyone.&nbsp;You’re comfortable on the phone or to groups of people – at any level.&nbsp;You are incredibly tactful when delivering the facts.&nbsp;&nbsp;&nbsp;	Leadership - The ability to inspire, motivate and direct individuals to take ownership of-, and achieve desired outputs.	Supply Chain Management - In-depth knowledge of supply chain management function policies and procedures, as well as the legislative framework governing the supply chain management function. Able to analyse the effectiveness of the supply chain and recommend improvements. Demonstrates in-depth understanding of costs and cost efficiencies within a supply chain, sustainable supply chain practices.	Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet.&nbsp;You like learning new things, and you can learn quickly.&nbsp;	Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.	Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.	Confidentiality: You consider and protect the confidentiality of company data at ALL times.	IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.	Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations and clients.

Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

Responsibilities: <ul><li>Tasks Summary &amp; Responsibilities (please enclose organizational charts)</li><li>Responsible for analysing input requests, identify right suppliers from the approved supplier panel.</li><li>Responsible for preparing RFQ’s, quote analysis, negotiations, obtaining Sourcing Committee approvals and awarding new business to supplier to develop finished products, components and tooling.</li><li>Define PBL supplier sourcing strategy based on business needs, that defines strategic suppliers into grow, fix and exit suppliers and maintains product footprint, incl. “make or buy”-analysis. Introduce new suppliers in SEA, India Mexico, North America.</li><li>Accountable for info record and PO accuracy, transfer relevant data to SCM, (Incoterm, lead time, price, MOQ etc)</li><li>Drive attainment and improvement of relevant procurement KPI’s, incl. Material Productivity (CMP), Lead time performance, delivery (STR/STC), and Quality (DLPM).</li><li>Responsible for improving material productivity by maintaining 125% material pipeline, CMP, TEBIT and WAV analysis and Drive VA/VE projects in collaboration with Engineering</li><li>Responsible for supplier price management, including PIA</li><li>Responsible for maintaining the capabilities and capacities of suppliers to avoid any constraints</li><li>Ensure and Drive MOQ optimization for material/components (incl. finished goods) used by the&nbsp;</li><li>plant for production and establish supplier agreements, e. g. VMI, EDI, consignment, Scheduling Agreements frame order review, blanket PO)</li><li>Lead the consolidation of Supplier Footprint, incl. setup of new suppliers, reducing number of suppliers</li><li>Ensure that suppliers meet TE compliance requirements (RoHs, Reach, conflict minerals, supplier portals)&nbsp;</li><li>Responsible for contracting of supplier commercial agreements, incl. bailment, inventory management and supply agreements.</li><li>Responsible for conducting QBR’s with strategic suppliers and the drive of respective corrective actions</li><li>Regularly carry out Suppliers risk assessments per business needs</li><li>Ensure data on OV tools is captured and delivered to finance.</li><li>Work with team on ISO Related documents, process and compliance check on regular frequency</li><li>Support the tactical buyer in the following tasks: inventory management components, manage outside product, and block invoices</li></ul> Requirements: <ul><li>Bachelor’s Degree or above, Engineering background - Mechanical Engineering Preferred</li><li>10+ years of experience in sourcing area&nbsp;</li><li>Experience in Electronics, Stamping, Machining, Molding, especially from connector, connector assembly or cable assembly industry is preferred&nbsp;</li><li>Excellent problem-solving skills, analytical skills, and communication skills&nbsp;</li><li>Ability to demonstrate strong customer focus and continues improvement</li><li>Strong project management skills and ability to multi-task&nbsp;</li><li>Ability to work in a matrix environment with multi-cultural teams</li><li>Ability to create competitive strategies and plans, broad knowledge of strategies and tactics of the marketplace, knows trends&nbsp;</li><li>Knowledge of regional and global supplier base for relevant commodities</li><li>Advanced knowledge in the use of SAP and Microsoft Office, i.e. Excel, Outlook, Word, PowerPoint</li><li>Fluent English at negotiation level,&nbsp;</li><li>Integrity, Accountability, Teamwork, Innovation</li><li>Proactive, detailed-oriented</li><li>Strong analytical skills</li><li>Cross-functional skills</li></ul>

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11 contractual agreements Jobs found

Senior Manager - Portfolio Development

Buyer/Planner

Customer Service Associate IV

Technology Sales Director Germany

Finance Controller

Manager - Card Authorisation & Fraud Detection Analyst

Corporate Legal Counsel

CEO / Managing Director, Bulk & Corridors

EUC Operations Lead

Strategic Sourcing Analyst

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Skills

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Location

Jobtitle

11 contractual agreements Jobs found

Senior Manager - Portfolio Development

Buyer/Planner

Customer Service Associate IV

Technology Sales Director Germany

Finance Controller

Manager - Card Authorisation & Fraud Detection Analyst

Corporate Legal Counsel

CEO / Managing Director, Bulk & Corridors

EUC Operations Lead

Strategic Sourcing Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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WhiteCrow is on a mission to connect companies with the best talent across the globe.