Customer Experience Director

Senior Legal Associate -Energy

Senior Manager – Mechanical

Senior Manager- Electrical

Associate Director – Infrastructure Project Delivery

Commercial Operations Specialist

VP, IS Risk - Assurance

UAEN Assistant Manager - Contracts

Solution Architect, Cargo Management Systems

Assistant Manager - Defect Liability Period & Community Management

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: Business Support 70% of Time: <ul><li>Provide support to the Head of Legal – Energy and the Business by implementing initiatives and processes aimed at setting standards and reinforcing a culture of excellence, ambition, ethical behaviour, sustainability, and responsibility.</li><li>Lead the provision of proactive, in-depth, pragmatic, and business-focused advice on all legal and regulatory matters, including corporate and strategic transactions such as acquisitions, dispositions, joint ventures, inter-company relationships, complex commercial agreements, project finance, and day-to-day business matters.</li><li>Lead the drafting, review, negotiation, and execution of commercial agreements for petroleum affiliates and international trading businesses, including fuel purchase and supply agreements, hospitality agreements, and transportation agreements, as well as debt collection initiatives.</li><li>Support the drafting, review, negotiation, and execution of project contracts for power and EPC businesses, including power purchase agreements, implementation agreements, grid connection agreements, wheeling agreements, concessions, gas supply agreements, and EPC contracts.</li><li>Identify legal risks and implications of business transactions, implement the legal and compliance risk strategy, and recommend operational approaches that balance commercial benefits with legal, compliance, and financial risks.</li><li>Keep senior management informed of developments in laws and regulations that may affect the Business.</li><li>Spearhead market entry studies and advise on in-country compliance and business entry requirements as part of due diligence for new business ventures and markets.</li><li>Lead negotiations and discussions with regulatory bodies and counterparties to protect business interests and ensure compliance with legal, regulatory, and compliance requirements, including licensing, HSSE, and ESG requirements across different jurisdictions.</li><li>Regularly monitor and advise on local content requirements in countries where the Business operates or intends to commence operations.</li><li>Monitor developments in petroleum and energy-related laws and regulations, communicate changes to internal stakeholders, and facilitate compliance through policies, procedures, and transaction documents.</li><li>Support external legal counsel in prosecuting or defending proceedings within the Energy Business, including advising on settlement options and preparing settlement agreements.</li><li>Manage the legal budget in line with the overall growth strategy of the Business.</li><li>Provide ad hoc and general business advice, including licensing, employment, and corporate matters.</li><li>Support business development initiatives, including corporate structuring, company incorporations, and drafting, reviewing, and negotiating business agreements such as cooperation agreements, feasibility documents, consultancy agreements, gas sales and purchase agreements, gas transportation agreements, energy shipping agreements, and charter agreements.</li></ul> Strategy Implementation 30% of Time: <ul><li>Consider and recommend suitable M&amp;A structures, including share swaps, share purchases, business acquisitions, and asset purchases.</li><li>Prepare and negotiate transaction documents, including confidentiality agreements, letters of offer, subscription agreements, share purchase agreements, shareholders’ agreements, joint venture agreements, and ancillary documents.</li><li>Manage end-to-end approvals from Competition Authorities in relevant countries, including application processes and necessary appeal management.</li><li>Lead and advise on due diligence exercises involving corporate mergers, asset acquisitions, and divestitures.</li><li>Provide guidance and documentation on employee-related matters arising from M&amp;A and restructuring transactions.</li><li>Advise on corporate and project financing matters, including the suitability, advantages, and disadvantages of equity and debt financing structures.</li><li>Handle intellectual property protection and enforcement, including trademark registration, renewal, assignment processes, and protection of the Businesss intellectual property.</li><li>Undertake any other tasks, functions, and/or authority as delegated by the Head of Legal – Energy.</li></ul> Financial Performance: <ul><li>Coordinating closure of financial period in SAP and ensuring timely and accurate reconciliation of General ledger accounts.</li><li>Coordination of roles/activities leading to end month reporting and preparation of Monthly Management Reports including circularization of weekly podcast numbers, sales report, and monthly EPM upload.&nbsp;</li><li>Provide support with the annual budgeting and quarterly forecast process.&nbsp;</li><li>Prepare accurate and timely product costing for review by Finance manager including vessel-wise landed costs to management/sales team to aide in pricing decisions.</li><li>Review product GR/IR clearing accounts reconciliations and follow up on timely closure of reconciling items.&nbsp;</li><li>Review and co-ordination of submission of supplier Reconciliations: Review of product supplier</li><li>&amp; transporter reconciliations and verification of supplier debit and credit notes ensuring timely supplier payment allocation.&nbsp;</li><li>Ensure all open items are resolved and follow up for outstanding amounts.&nbsp;&nbsp;</li></ul> People &amp; Culture Leadership: <ul><li>Coordination with finance team on book keeping activities leading to end month reporting i.e.&nbsp;</li><li>sales order process completion, timely booking of suppliers/vendor Invoices.</li><li>Liasing with finance team during TB review and quarterly controls reporting to ensure timely submission of inter-company reconciliations, bank reconciliations, petty cash certificates and customer account reconciliations.</li><li>Liasing with supply and distribution for timely closure of open trade payables.</li><li>Support external stakeholders with information submission (e.g. banks, tax consultants, suppliers etc) Strategy Execution &amp; Transformation&nbsp;</li><li>Review of Trial Balance with emphasis on accuracy and completeness of General Ledger Accounts and up to date reconciliations.</li><li>Digital Transformation: Optimization of SAP and process automation, ensure real time processing. Governance, Compliance &amp; Control</li><li>Fixed Asset Register: Oversee maintenance of Fixed Assets master records with the assistance and support of all assets’ owners.&nbsp;</li><li>Customer Onboarding: Support the commercial team with any analysis required during the customer onboarding process i.e. customer ratio computation.&nbsp;</li><li>Audit Compliance: Assist Finance manager to liaise with and provide information to internal and external auditors and to statutory bodies in line with statutory laws and regulations and drive for closure of identified actions.&nbsp;</li><li>Assist with KRA Audit Matters &amp; Tax Health Checks by providing necessary support &amp; availing requested information and reconciliations.</li><li>Enhanced Controls Matrix: Ensure timely submission of GR/IR, Supplier/Transporter Accounts, Tax and accruals Reconciliations.</li><li>Regulatory Compliance: Review tax returns prior to filing by 20th monthly and Tax GL Vs Itax reconciliations and VAT account clearing on or before end month.</li></ul> Requirements: Job Knowledge: <ul><li>Strong drafting and negotiation skills</li><li>Ability to understand, interpret, explain and resolve diverse and challenging legal matters</li><li>Effective interpersonal and relationship building skills</li><li>The ability to simultaneously progress multiple projects / matters</li><li>Team player with the ability to persuade others for compliance</li><li>Willingness to learn with a desire to develop self and others</li><li>Organized, task and detail oriented</li><li>Consistent delivery on time in an ever-changing, fast-paced environment.</li><li>Motivated, confident and creative problem solver, with a strong work ethic, who instinctually pushes projects forward to completion</li><li>Excellent communication skills - both written and oral</li><li>Consensus building</li></ul> Experience: <ul><li>5+ years of relevant legal work experience in a law firm or in-house legal team</li><li>Corporate/commercial experience and exposure to a broad array of transactions</li><li>M&amp;A projects counsel experience</li><li>Experience with regulatory matters specifically for petroleum and energy projects</li><li>Point of contact for legal advice to a broad group of internal clients</li><li>Contract negotiation and provision of legal advice to a diverse client group</li><li>Prior successful experience in negotiations of complex, high value contracts.</li></ul> Education: <ul><li>Bachelors’ of Law degree (LLB) from a recognized institution</li><li>Member in good standing of the relevant Law Society / Professional body</li><li>Advocate of the High Court of Kenya (for Kenya based employees)</li></ul>

Responsibilities: <ul><li>Provide strategic leadership and technical governance for all mechanical disciplines, including HVAC, public health, plumbing, drainage, fire protection and associated systems, from concept design through final handover and defect liability close-out.</li><li>Direct consultants and project teams to deliver coordinated, buildable, sustainable and lifecycle-cost-effective designs aligned with development briefs, asset standards, approved budgets and project programmes.</li><li>Own the technical review and approval of mechanical design deliverables, specifications, calculations, BIM models, tender documents, IFC packages, shop drawings, material submittals and method statements.</li><li>Lead value engineering, technical due diligence and option assessments to optimize capital expenditure, operating costs, energy performance, maintainability and asset reliability without compromising quality or compliance.</li><li>Ensure all mechanical works comply with UAE regulations, relevant authority requirements, applicable codes, fire and life-safety standards, sustainability commitments and approved project specifications.</li><li>Monitor contractor and consultant performance, identify emerging technical, cost, quality and programme risks, and drive timely corrective action, escalation and recovery plans.</li><li>Lead site inspections and technical audits to verify workmanship, installation quality, system integration and compliance; ensure NCRs, RFIs, design changes and technical issues are resolved within agreed timelines.</li><li>Oversee testing, commissioning, performance verification, authority inspections, training, documentation, asset data, warranties and handover requirements to achieve operational readiness and timely project acceptance.</li><li>Manage mechanical budgets, technical variations, claims support and procurement evaluations, providing clear recommendations that protect the company’s commercial and contractual interests.</li><li>Develop team capability through clear objectives, coaching, performance management, resource planning and succession development, while fostering accountability, collaboration and technical excellence.</li></ul> Requirements: <ul><li>Bachelor’s degree in Mechanical Engineering from a recognized institution; Master’s degree in Engineering, Project Management or</li><li>Business Administration is preferred.</li><li>Professional engineering registration or membership of a recognized engineering institution is preferred.</li><li>Strong knowledge of UAE authority requirements, international mechanical codes, fire and life-safety standards, sustainability requirements, BIM coordination and testing and commissioning practices</li><li>Minimum 12–15 years of relevant experience in mechanical building&nbsp;services and major real estate or infrastructure developments, including</li><li>at least 5 years in a senior management or discipline leadership role.</li><li>Proven experience leading multidisciplinary teams and managing</li><li>consultants and contractors through design, construction, testing, commissioning and handover in the UAE or GCC.</li></ul>

Responsibilities: <ul><li>Lead the electrical engineering strategy and delivery plan for assigned company projects, translating development briefs and operational requirements into clear design criteria, scopes of services, technical standards, deliverables and governance controls.</li><li>Lead the technical evaluation, appointment and performance management of MEP consultants, specialist designers, contractors and suppliers, ensuring competent resources, timely deliverables and compliance with contractual obligations.</li><li>Direct and assure the design of electrical power, lighting, emergency power, earthing, lightning protection, ELV, ICT, AV and security systems across concept, schematic, detailed design, tender and IFC stages, ensuring full multidisciplinary coordination, constructability and operability.</li><li>Ensure all electrical designs, calculations, specifications and installations comply with company requirements, applicable UAE regulations and the requirements of DEWA, Dubai Civil Defence, SIRA, telecom providers and other relevant authorities.</li><li>Provide senior technical input to feasibility studies, procurement strategies, tender documents, bid evaluations and technical clarifications, and recommend appointments based on compliance, capability, lifecycle value and project risk.</li><li>Drive value engineering, standardization, energy efficiency, smart-building integration and lifecycle-cost optimization without compromising safety, quality, customer experience, maintainability or performance.</li><li>Govern construction-phase technical submissions, including shop drawings, material submittals, method statements, RFIs, design changes and technical deviations, ensuring decisions are timely, documented and aligned with approved design intent and change-control requirements.</li><li>Monitor site execution through targeted inspections, technical audits and progress reviews; direct corrective action for quality deficiencies, non-conformances, interface issues and emerging risks, and escalate matters affecting safety, cost, programme or handover readiness.</li><li>Lead electrical testing and commissioning governance, integrated systems testing, authority</li><li>inspections, energization and performance verification, ensuring approved procedures, complete records and safe, reliable operation of all systems.</li><li>Manage electrical handover and close-out, including authority NOCs and approvals, as-built drawings, asset data, operation and maintenance manuals, training, warranties, spares, snag closure and defectliability obligations, in coordination with company operators and end users.</li><li>Maintain clear oversight of electrical cost, programme, procurement status, technical risks, changes and consultant/contractor performance, providing accurate reports, forecasts, recommendations and timely escalations to Project Delivery leadership.</li><li>Lead, coach and develop the electrical engineering team; allocate resources across projects, promote knowledge sharing and lessons learned, and establish consistent technical standards and best practices across the company portfolio.</li></ul> Requirements: <ul><li>Bachelor’s degree in Electrical Engineering from an accredited university; a master’s degree is advantageous.</li><li>Professional engineering registration, chartership or recognized project-management certification is preferred.</li><li>Strong knowledge of UAE electrical regulations, utility and authority requirements, international codes, sustainability principles and safe systems of work.</li><li>Minimum 12–15 years of progressive electrical engineering experience in major real estate or infrastructure developments, including at least</li><li>five years in a management or technical-leadership role with accountability across design, construction, testing, commissioning, authority approvals and handover.</li><li>Demonstrated experience managing multidisciplinary consultants, contractors and specialist systems across multiple concurrent projects in</li><li>the UAE or a comparable regulatory environment.</li></ul>

Responsibilities: <ul><li>Support the Director in defining and implementing infrastructure project delivery strategies, execution plans, governance requirements and operational priorities aligned with the approved business plan.</li><li>Lead assigned infrastructure projects and work packages through procurement, construction, testing, commissioning and handover, with clear accountability for scope, programme, cost, quality, safety and sustainability outcomes.</li><li>Direct multidisciplinary consultants, contractors, utility providers and internal teams, ensuring coordinated delivery across roads, drainage, sewerage, potable water, irrigation, power, district cooling, telecommunications and related civil works. Establish and maintain integrated schedules, budgets, cash-flow forecasts, risk registers and performance dashboards; identify emerging variances and implement timely mitigation, recovery and escalation measures.</li><li>Oversee technical reviews, constructability assessments, value engineering, interface management and</li><li>design change control to ensure solutions are compliant, coordinated, buildable and commercially sound.</li><li>Manage procurement and contract-administration activities for assigned packages, including scope development, tender evaluation, contractor and consultant performance, payment recommendations, variations, claims and commercial close-out in accordance with the Delegation of Authority.</li><li>Develop and manage the project authority approvals strategy and responsibility matrix, ensuring all required submissions, NOCs, permits, technical clearances, inspections, utility service connections and completion certificates are identified, programmed and secured in line with project milestones.</li><li>Lead and coordinate all formal engagement with RTA, DEWA, Dubai Municipality, DDA/Trakhees, Civil Defence, telecommunications operators and other approving bodies, acting as the principal project-delivery focal point for authority-related matters.</li><li>Oversee the preparation, quality review and timely submission of authority drawings, reports, calculations, applications and supporting documents; ensure consultant and contractor responses address authority comments fully and within agreed timelines.</li><li>Maintain an authority approvals tracker covering submissions, review cycles, fees, undertakings, permits, inspections and dependencies; identify risks to the programme, drive mitigation actions and escalate critical delays with clear recommendations.</li><li>Chair and participate in authority coordination meetings, technical workshops and site inspections; record decisions and commitments, assign actions and ensure timely closure of comments, non-compliances and outstanding requirements.</li><li>Ensure approved authority conditions and utility requirements are incorporated into design, procurement, construction and handover deliverables; manage proposed deviations or changes and maintain complete approval and close-out records for final acceptance.</li><li>Ensure rigorous compliance with approved drawings, specifications, contracts, authority requirements and quality, health, safety and environmental standards; drive the timely closure of NCRs, defects and audit findings.</li><li>Chair project, technical, commercial and progress reviews; provide concise, accurate and decision-oriented reports to senior management on delivery status, key risks, financial exposure and required actions.</li><li>Manage interfaces with master planning, development, design, commercial, finance, legal, community management and handover teams to ensure infrastructure readiness supports plot, asset and community delivery milestones.</li><li>Lead resolution of critical site, utility, access, stakeholder and third-party issues, escalating material matters with clear recommendations and protecting project objectives and contractual entitlements.</li><li>Provide leadership, coaching and performance direction to project team members, promote accountability and collaboration, and drive continuous improvement, lessons learned and adoption of industry best practice and digital delivery tools.</li></ul> Requirements: <ul><li>Bachelor’s degree in Civil Engineering or a closely related engineering discipline from a recognized university.</li><li>Professional engineering registration and/or a recognized project management qualification such as PMP, PRINCE2 or an equivalent certification is preferred.</li><li>Strong knowledge of infrastructure design and construction standards, contract administration, project controls and Dubai authority approval processes.</li><li>Minimum 12 years of progressive experience in infrastructure project delivery, including at least 5 years in a senior project management or leadership capacity.</li><li>Demonstrable experience delivering large-scale roads, utilities and masterdevelopment infrastructure projects through design, procurement,</li><li>construction, commissioning and handover.</li><li>Substantial UAE experience is preferred, with practical knowledge of Dubai authorities, utility providers, regulatory requirements and stakeholder</li><li>interfaces.</li></ul>

Role Description: <ul><li>The Jobholder is responsible for the overall management of Turkey supplier base within assigned raw and packaging material categories.</li><li>She/he will be ensuring excellent execution of the Global / Regional Category strategy and lead the COGs saving projects.</li><li>The job holder will handle the day-to day management of her/his materials supply base including supplier performance.</li><li>She/he is responsible for ensuring that materials for the factories are delivered as per the established KPIs by the relevant internal stakeholders.</li></ul> Responsibilities: Maximize value for money <ul><li>Establish procurement strategies for raw pack materials in line with global/regional category teams.</li><li>Lead the development and execution of Cost of Goods Sold (COGS) initiatives and specification changes in coordination with the relevant stakeholders.</li><li>Own Resilience program in Turkey in collaboration with SQA &amp; R&amp;D driving dual sourcing target.</li><li>Negotiate and challenge suppliers quality, price (where appropriate, non-regional/global category materials), service, lead times, minimum order quantities &amp; payment terms to get the best value for every dollar spent.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li><li>Provide local management of Purchase Price Variance (PPV) and buying performance metrics.</li></ul> Optimize and protect the supply chain <ul><li>Contribute to World-class management of Working Capital through Day Raws and Packs Outstanding (DRPO) initiatives (e.g. stock reductions).</li><li>Manage the contracting process including request for quotation (RFQs) &amp; tenders (where appropriate, non-regional/global category materials) and contract creation &amp; PO issuance (samples) in line with the policies and procedures.</li><li>Manage Mars Intellectual Property with the support of the regional IP Commercial representatives, using the appropriate Confidentiality agreements and supply contracts to ensure is protected. Ensure responsible and continuous supply.</li><li>Provide local expertise and market intelligence for the global category teams.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li><li>Provide necessary support to internal stakeholders in ensuring supply continuity, supplier issues, non-conformance, managing stocks and pipelines. o Ensure zero runouts due to materials availability.</li><li>Support SQA in developing supplier performance scorecards and provide commercial leadership for the proactive measurement of supplier performance (Supplier compliance scorecards).</li><li>Manage &amp; develop day to day relationship with suppliers and provide commercial leadership to resolve disputes, supplier issues and non-conformance when site internal stakeholders are unable to during the contractual period.</li><li>Monitor commodity trends periodically and provide local expertise and market intelligence for the global category teams to anticipate future risks/opportunities</li><li>Provide support to sustainability initiatives (local/regional/global) to ensure compliance to targets in relation to materials.</li><li>Work closely with internal stakeholders &amp; suppliers to ensure the right specifications are purchased.</li><li>Responsible for the requisition-to-pay process for the assigned scope of purchases and ensures that demands are met.</li></ul> Leverage External Capabilities <ul><li>Provide local expertise and market intelligence for the global category teams.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li></ul> Requirements: <ul><li>Bachelors degree - 1-3 years of Commercial/Purchasing experience preferably in the Fast-Moving Consumer Goods (FMCG) field - Fluent in English.</li><li>Preferably knowledge of SAP MM Modul Advanced user of MS Office applications especially Excel</li></ul>

Responsibilities: <ul><li>Oversee and execute end to end control assurance activities for all sub functions within Information Security</li><li>Formalize, Pilot and execute first line of defence (1LOD) assessments for Information Security to proactively identify risks to the business</li><li>Lead the client assessments program by liaising with internal client partners to ensure is meeting client expectations for Information Security Assessments and Audits</li><li>Collaborate with Sourcing and Legal teams to review third-party supplier contracts, ensuring contractual terms align with the defined scope of services and comply with applicable regulatory requirements and governance frameworks</li><li>Support execution of FedLine and other assessments by working with internal SMEs, Second and Third Line of defense teams</li><li>Support renewal of Cyber Insurance for the organization by working with insurance brokers and key internal stakeholders</li><li>Develop Financial Security Assurance specific security standards and procedures</li><li>Perform other duties and/or special projects as assigned.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Engineering or related field, with a minimum of 10+ years of experience in Information Security OR in lieu of the Bachelors degree, a minimum of 12+ years of experience in Information Security.</li><li>8+ years of progressive experience in information security, technology risk, security controls assurance, or audit, including 5+ years leading teams.</li><li>Good understanding of IS Risk Management Concepts</li><li>Strong working knowledge of IT related US Banking regulations &amp; industry best practices (NIST, PCI DSS, HIPAA, CRI etc.)</li><li>Demonstrated experience designing and executing control testing/assurance programs across multiple security domains</li><li>Exposure to working with external attack surface monitoring tools to partner with internal stakeholders to remediate external risk exposure to the organization</li><li>Proven ability to influence and partner across Information Security, Technology, Risk, Compliance, and Audit functions</li><li>Excellent executive communication skills—able to synthesize complex findings into clear, actionable insights.</li><li>Excellent interpersonal skills with ability to influence team members, management &amp; external groups</li><li>Self-motivated &amp; able to work independently or in a team environment &amp; work with virtual teams</li></ul>

Responsibilities: <ul><li>Support in preparing budgetary cost advice for all work elements of the project, ensuring accurate cost estimates and facilitating informed decision-making.</li><li>Issue inquiries to suppliers/subcontractors and prepare bid summaries for review and approval, optimizing procurement processes and securing competitive bids.</li><li>Support procurement and contractual activities, safeguarding the companys interests and ensuring compliance with contractual obligations.</li><li>Generate Order of Magnitude costs for construction projects, providing preliminary cost estimates to guide project planning and decision-making.</li><li>Refine, monitor, and control costs during design development, ensuring cost efficiency and adherence to project budgets.</li><li>Manage cost analysis for new work, repair, and maintenance work to provide detailed cost requirements and timely advice to the client, fostering cost transparency and informed client decisions.</li><li>Liaise and coordinate between civil, Mechanical, Electrical, and other disciplines to ensure the material requirements for different work, assess the feasibility of using different materials, and create various cost scenarios for the client to make informed decisions on the cost implications of material choices.</li><li>Conduct risk analysis of different projects to identify, manage, or avoid potential risks, enhancing the cost-benefit profile of projects through proactive risk mitigation strategies.</li><li>Procure quality services and works, calculating cost benefits to the project and client to ensure adherence to best practices and maximize project value.</li><li>Manage the tendering and awarding process and procedures, ensuring the selection of qualified contractors for bidding and awarding of work within established parameters, fostering competitive procurement practices and securing the best value for the project.</li></ul> Requirements: <ul><li>Graduate in Contracts Management/ Civil Engineering/ Quantity Surveying or related field.</li><li>Certified Contract Manager (CCM) / Professional Contract Manager (PCM) / Certified Public Procurement (CPP)- preferred</li><li>Strong knowledge in FIDIC suite of contracts&nbsp;</li><li>Skilled in Project Management (preferred), Quantity Survey (requirement) and Risk Management (preferred).</li><li>Strong understanding of contract law, construction law, and relevant business law principles.</li><li>Min. 3-5 years of experience with at least 3 years involvement in administering contracts.&nbsp;</li></ul>

Responsibilities Target State Architecture and Convergence <ul><li>Define and maintain the target state architecture for cargo management systems across the global network, covering platform selection, consolidation, integration, and retirement</li><li>Produce a roadmap that sequences how regional systems (Cargospot, COSYS+, ePic) move toward an agreed target, with clear architectural rationale for each decision</li><li>Document and govern architecture decisions to ensure transparency, consistency, and auditability</li><li>Maintain a current-state map of the platform estate, including capability overlap, integration debt, and footprint reduction opportunities</li></ul> Integration, Connectivity, and Data Architecture <ul><li>Define integration standards and patterns for cargo systems, including airline connectivity (ONE Record, Cargo-XML, EDI), messaging, and API design</li><li>Set the data architecture for the cargo estate so that operational, customer, and commercial data flows are consistent and reusable across stations</li><li>Establish interoperability requirements between cargo management systems and adjacent platforms</li><li>Govern the technical aspects of customer-specific connectivity so that customer requests are met without fragmenting the core platform</li></ul> Change Order Validation and Cost Governance <ul><li>Review and validate every material change order raised against the cargo management systems are justified by the actual scope of work</li><li>Assess the technical complexity of each change order independently to challenge vendor proposals where required</li><li>Challenge inflated, padded, or over-scoped change orders, and provide documented technical rationale of its decisions</li><li>Distinguish change orders that reflect genuine new scope from those that should fall within existing contractual obligations or standard product, protecting the network from avoidable cost</li><li>Maintain a defensible record of change-order assessments so that platform spend is traceable and auditable, and patterns of vendor over-scoping are visible to leadership</li></ul> Standards, Governance, and Technical Authority <ul><li>Own the architectural standards that regional implementations are held against, and run the technical review of material platform changes</li><li>Provide architectural input into product governance</li><li>Ensure vendor solution designs align with target architecture or introduce avoidable lock-in</li><li>Partner with cybersecurity and enterprise architecture functions to ensure cargo platform architecture meets security, audit, and regulatory requirements</li></ul> Delivery Partnership and Advisory <ul><li>Act as the senior technical advisor to the Digital Product Management function, translating strategic direction into an executable systems blueprint</li><li>Support platform evaluations and proofs of concept with rigorous technical assessment</li><li>Provide architectural guidance to regional technology teams during implementation, migration, and cutover</li><li>Communicate architecture clearly and plainly to non-technical leadership; state platform status honestly as live, in build, in pilot, or proposed</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Engineering, Information Systems, or related discipline required; postgraduate qualification preferred</li><li>Recognised enterprise architecture certification valued: TOGAF 9.2 or equivalent</li><li>Cargo Systems Domain (required): Deep, hands-on knowledge of cargo management systems and the cargo handling business is essential and non-negotiable for this role; ideally across more than one of Cargospot, COSYS+, or ePic, with a clear understanding of how these systems are used at station level in export, import, and special-handling flows.</li><li>This knowledge is the basis on which the role validates change orders and holds the architectural line</li><li>Change Order and Cost Assessment: Demonstrated ability to assess vendor change orders on cost, man-hour estimate, and technical complexity, and to challenge estimates that are not justified by the work; able to translate a technical scope into a defensible commercial judgement</li><li>Solution and Systems Architecture: 10 or more years in technology delivery with a minimum 5 years in a solution or systems architecture role for enterprise operational platforms</li><li>Integration and Connectivity: Strong practical experience with integration architecture, API design, and airline connectivity standards (ONE Record, Cargo-XML, EDI, IATA messaging)</li><li>Platform Convergence: Demonstrated experience consolidating or rationalising a multi-system estate, including migration sequencing and footprint reduction</li><li>Vendor Engagement: Proven experience evaluating and challenging platform vendors on architecture, integration, and total cost</li><li>Cross-Regional Delivery: Experience operating across APAC, EMEA, and Americas with the cultural fluency to navigate regional system ownership and variation</li><li>Sector Experience: Aviation, cargo, logistics, or other 24/7/365 operational environment strongly preferred</li></ul>

Responsibilities: <ul><li>Responsible for the efficient management of the Company units ready for handover ensuring that units are ready and match quality standards as per business plan for Company&nbsp;before handover to clients.</li><li>Provide technical support to handover and DLP team and establish methods of working practice for each task and ensure that all members of the team understand their responsibilities ensuring satisfactory completion.&nbsp;</li><li>Supervise the operational activities of the suppliers and ensure that all works are carried out in a professional and timely manner as per workorder for delivery of properties as per agreed timelines.</li><li>Supervise the snagging &amp; orientation ensure that all works are carried out in a professional and timely manner as per agreed timelines.</li><li>Organize daily /weekly/ monthly meetings and follow-up with contractors and consultants to ensure that all maintenance, minor works and helpdesk activities are carried out as per agreed guidelines.&nbsp;</li><li>Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and that the quality of workmanship meets the service level agreements and excels key performance indicators. Ensure safety and security is always maintained by the contractors/ suppliers during handover.</li><li>Establish strong relationship customers within the assigned property and assist in moving procedures, orientation and provision of the assigned contact person for their parking key and other requests to build strong cliental relations.&nbsp;&nbsp;</li><li>Escalate Service Requests for management consultation which have been unresolved for a long period including customer snagging /de snagging and DLP and customer communications for effective resolution. Maintain updated report for SRs status among all projects.&nbsp;</li><li>Meet customer(s) during defect liability period- DLP and communicate with quality assurance team for resolution where applicable.&nbsp;</li><li>Responsible for all customer communications ensuring to provide customers with status updates on the completion dates, payment schedules and project construction updates.</li><li>Streamline and enforce handover policies and processes and participate in the digitalization processes of property handover to attain a competitive edge.</li><li>Prepare management reports of all active project status during orientation stage and DLP in-order to provide relevant updates to make informed decisions.</li><li>Develop a budget to cover new sales, and AMC activities. In addition, include resolving legacy issues in budget planning.</li><li>Collaborate with construction, quality assurance, marketing, and customer care teams to ensure a seamless transition and positive handover experience for clients</li><li>Supervise the co-ordination between our customers and team members to ensure satisfactory completion of all jobs.</li><li>Perform regular community inspections for Company projects and report to management for any improvement&nbsp;</li><li>Handle legacy project and ensure closure of pending issue.&nbsp;</li><li>Co-ordinate with Project Delivery Team at site project for any observation on snagging &amp; orientation&nbsp;</li><li>Liase with service provider(s) for any pest control, clearing and issues beyond DLP.</li></ul> Requirements: <ul><li>Bachelor’s degree in Facility Management (preferred)</li><li>Certification in Property Management – preferred</li><li>Knowledge of local real estate laws and regulation and business environment.</li><li>Strong understanding of building systems, amenities, and legal requirements related to property handover.&nbsp;</li><li>Minimum 4-6 years experience in property management/ handover with atleast 2 years in-depth experience of leading a maintenance team to achieve a planned maintenance program.&nbsp;&nbsp;</li><li>Experience in provision of minor and reactive works is essential.&nbsp;</li></ul>

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30 contractual agreements Jobs found

Customer Experience Director

Senior Legal Associate -Energy

Senior Manager – Mechanical

Senior Manager- Electrical

Associate Director – Infrastructure Project Delivery

Commercial Operations Specialist

VP, IS Risk - Assurance

UAEN Assistant Manager - Contracts

Solution Architect, Cargo Management Systems

Assistant Manager - Defect Liability Period & Community Management

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30 contractual agreements Jobs found

Customer Experience Director

Senior Legal Associate -Energy

Senior Manager – Mechanical

Senior Manager- Electrical

Associate Director – Infrastructure Project Delivery

Commercial Operations Specialist

VP, IS Risk - Assurance

UAEN Assistant Manager - Contracts

Solution Architect, Cargo Management Systems

Assistant Manager - Defect Liability Period & Community Management

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.