Finance Manager

Tax Lead

New Business Specialist

Supply Chain Assistant Performance Manager

Sr Financial Planning & Analysis

HR Regional Partner

Business Process Manager – Supply Chain Management

Business Process Analyst – Supply Chain (Planning)

Technology Sales Director Paris

Customer Service Associate IV

Job Purpose: Reporting to the Financial Controller, the overall purpose of the Finance Manager role is to oversee all financials, process excellence, related administrative matters and manage systems Responsibilities: Financial Reporting: <ul><li>Monitor and report any variances from the established budgets to senior management monthly basis showing controls are in place</li><li>Prepare accurate financial reports monthly, interpret the financial results to management, research and report on factors influencing business performance</li><li>Manage the companys financial accounting, monitoring, and reporting systems for effective decision making and statutory compliance</li><li>Ensure to maintain master data file for loans given to related and third parties helping in understanding the live position of the accounts</li><li>Ensure Fixed asset register is kept and maintained with accuracy as per statutory requirement</li><li>Ensuring accuracy of invoicing to affiliates thereby helping them in getting the actual costings of products and decision of selling price.</li></ul> Taxation: <ul><li>Ensure the monthly filing of the PAYE returns and TDS returns are executed on timely basis to meet statutory requirement</li><li>Ensure the monthly statutory contributions return are filed on timely basis to meet statutory requirement</li><li>Communicate every change in relation to personal income tax and corporate tax matters to senior management in the organization for timely decision making.</li><li>Ensure the accuracy and timeliness of the quarterly APS returns and annual tax returns as per statutory requirement</li><li>Ensure the liaison with other third parties like tax authorities and ensure our tax controls are up to date, backed with all supporting evidence they might require.</li><li>Conduct monthly payroll duties in a timely manner including disbursing statutory contributions as per the statutory requirements.</li></ul> Bookkeeping : <ul><li>Perform checks and bank reconciliations within agreed timelines and undertake end of year processes within the agreed timelines to facilitate timely closure of Accounts</li><li>Ensure petty cash is updated on timely basis to capture all the expenses and accurate reporting</li><li>Ensure the financial records are up to speed with statutory requirements and high quality management reports.</li><li>Act as a secondary check on payroll duties in a timely manner including disbursing statutory contributions as per the statutory requirements.</li><li>Ensure clearing of Recons Accounts to meet internal controls guidelines</li><li>Ensure Inventory reconciliation is conducted on monthly basis to mitigate reporting risks</li><li>Ensure Supplier reconciliation is conducted on quarterly basis with proper signing offs for timely settlement of Supplier accounts.</li><li>Ensure Intercompany loans reconciliation is executed on quarterly basis (principal and interest) to meet internal controls guidelines</li></ul> Cost &amp; Cash Flow Management: <ul><li>Assist the Treasury department on schedules they might require in relation to redemption/maturity of fixed deposits accounts, loans and investment in equity and debt instruments.</li><li>Monitor and interpret cash flows and predict future trends through in-depth analysis of changes and advising accordingly</li></ul>&nbsp;Process Excellence: <ul><li>Review and update all existing business, financial and operational processes as per statutory requirement</li><li>Conduct a gap analysis for current processes and develop new proposed processes if required to control business risks.</li><li>Implement optimal process framework in accordance with strategic business objectives&nbsp;</li><li>Develop a compliance checklist and monitor progress through dashboards and/ or data analytics; to monitor internal controls.</li><li>Identify of areas of improvement in overall business performance, with a focus on cost optimization, revenue assurance and maximization, improved process efficiency, supply chain management and resource utilization</li><li>Monitor systems implementation project management and keep track of any systems changes for effective decision making</li></ul> Compliance: <ul><li>Receive all invoices and ensure they are appropriately authorised according to the outlined standard operating procedures</li><li>Increase organizational effectiveness through sound financial analysis and process improvement.</li><li>Liaise with the audit function and offer required support to ensure annual audit is conducted and also developing external relationships with appropriate contacts, e.g.&nbsp;</li><li>external auditors, bankers and approach independent person/body to conduct test on our tax compliance.</li></ul> Requirements: Knowledge: Skills and Experience required for this Role: <ul><li>A first degree in Accounting/Finance or any related discipline.</li><li>Membership in either of the following professional bodies Certified Public Accountant (CPA) or Association of Certified Chartered Accountants (ACCA).</li><li>Possession of any of the following certifications is an added advantage: Certified Quality Auditor (CQA), CISA or International Systems Audit and Control Association (ISACA).</li><li>At least 7 years of post-qualification experience.</li><li>Experience in use of modern accounting/financial techniques and software.</li><li>Must have the experience and capability to ensure timely and accurate preparation of the consolidated financial reports.</li><li>In-depth understanding of finance and accounting principles and standards, responsibilities, code of ethics and certification.</li><li>Ability to identify key audit issues, present sensitive and difficult audit findings and recommendations to the management.</li></ul>&nbsp;Competencies required for this Role: <ul><li>Entrepreneurial and Commercial Thinking</li><li>Adhering to principles and values</li><li>Applying expertise and technology</li><li>Presenting and communicating information</li><li>Working with people&nbsp;</li><li>Analyzing</li></ul>

Responsibilities: Direct &amp; Indirect Tax Compliance: <ul><li>Lead monthly, quarterly and annual compliance for corporate income tax, TDS/TCS, GST and other indirect taxes.</li><li>Oversee preparation and filing of income tax returns, GST returns and related statutory filings within timelines.</li><li>Ensure accuracy of tax provisioning, reconciliations and workpapers for statutory and internal reporting.</li><li>International Taxation</li></ul> Transfer Pricing: <ul><li>Own transfer pricing policy and documentation (Master File, Local File), benchmarking studies and intercompany pricing reviews.</li><li>Manage TP audits, coordinate APAs/MAPs and defend positions before tax authorities.</li></ul> Audit, Assessments &amp; Dispute Management: <ul><li>Manage tax audits/assessments, prepare responses and coordinate with external counsel/advisors.</li><li>Track litigations, maintain position papers, risk assessments and provisions as required.</li></ul> Advisory &amp; Controls: <ul><li>Provide tax inputs for business initiatives, contracts, M&amp;A, restructurings and product pricing.</li><li>Implement and maintain tax policies, internal controls and SOPs to mitigate risk.</li></ul> Process, Team &amp; Stakeholder Management: <ul><li>Coordinate with accounting, payroll and legal for information and cohesive execution.</li><li>Communicate tax positions and risks to finance controller and tax head</li></ul> Requirements: <ul><li>Chartered Accountant (CA) with 8–10 years progressive experience in India taxation covering direct tax, GST, international tax and transfer pricing.</li><li>Proven experience in a corporate tax function, Big Four or reputable tax advisory firm.</li><li>Experience handling tax audits, assessments, litigation support and interactions with tax authorities.</li><li>Experience with tax provisions under Ind AS/IFRS preferred.</li><li>Having certifications related to taxation is a plus</li><li>Excellent communication skills (written and verbal); fluent in English</li><li>Detail-oriented with a high sense of urgency and exceptional organizational skills</li><li>Excellent interpersonal and conflict management skills with the ability to operate with a team, customer service, and leadership mentality</li><li>Ability to effectively lead, manage, and prioritize multiple projects, while operating in a fast-paced, complex global organization with shifting schedules and priorities</li><li>Solid working experience and knowledge of SAP, BI tools and office software (Excel).</li></ul>

Responsibilities: <ul><li>Driving new business and uncovering new opportunities.</li><li>Building authentic, value-based relationships with clients.</li><li>Using our sales methodology to guide the full sales cycle.</li><li>Collaborating closely with a high-performing, supportive team.</li><li>Leading client meetings, demos, and solution presentations.</li><li>Negotiating deals and getting creative with proposals.</li><li>Contributing ideas, energy, and momentum to a fast-moving sales team.</li></ul> Requirements: <ul><li>3+ years of B2B sales experience.</li><li>Industry background in Legal, Compliance, Professional, Corporate or related areas (Preferred).</li><li>Software sales or SAAS background (Preferred).</li><li>Proven experience smashing BDM targets, ideally in the compliance or legal tech space.</li><li>A strong track record managing full sales cycles end to end.</li><li>Top-tier presentation and communication skills.</li><li>Confidence engaging with C-level stakeholders in a consultative manner.</li><li>Solid CRM skills (Salesforce knowledge = bonus points).</li></ul>

Responsibilities: Data Consolidation &amp; Analytics: <ul><li>Collect, validate, and harmonize data from multiple country teams across the region</li><li>Leverage DGO/Zone dashboard to track and analyze key supply chain performance such as forecast accuracy, service levels, inventory health, overdue, and supply chain cost.</li><li>Ensure high standards of data integrity, accuracy, and timeliness.</li></ul> Performance Management: <ul><li>Lead monthly and quarterly performance reviews by consolidating KPI reports and deriving actionable insights.</li><li>Prepare and deliver high-quality reports and executive summaries for regional and global senior management.</li><li>Engage with country teams to analyze root causes, obtain explanations, and drive improvement actions on top KPIs</li><li>Identify best practices and performance gaps, ensuring consistent regional follow-up.</li></ul> Dashboarding &amp; Visualization: <ul><li>Enhance Power BI and Excel dashboards to present E2E supply chain performance.</li><li>Use automation tools (Power Automate, AI-based Copilot, ChatGPT, etc.) to streamline reporting and enhance visualization impact.</li><li>Create PowerPoint decks for senior leadership which transforms complex data into simple, insightful, and story-driven visuals.</li></ul> Business Partnering &amp; Communication: <ul><li>Build strong relationships with country supply chain, finance, and planning teams.</li><li>Partner effectively across functions to ensure alignment and transparency on KPI definitions and results.</li><li>Serve as a key interface between country operations and the regional leadership team.</li></ul>&nbsp;Continuous Improvement &amp; Digital Enablement: <ul><li>Proactively introduce new tools, automation, and AI-based approaches to enhance efficiency and accuracy in reporting.</li><li>Simplify and digitize existing manual processes to support transformation and agility.</li><li>Contribute to ongoing projects related to data governance, digital analytics, and supply chain performance excellence.</li></ul> Requirements: <ul><li>Bachelor’s degree in Supply Chain, Data Analytics, Engineering, or Business; Master’s preferred</li><li>6–10 years of experience in supply chain analytics or performance management, ideally in a multinational or regional environment</li><li>Strong technical skills:</li><li>Power BI (Advanced) – understanding of data modeling dashboard development</li><li>Excel (Advanced) – analytics, automation, scenario modeling</li><li>PowerPoint (Expert) – executive-level storytelling and visual presentation</li><li>Power Automate / AI tools – for data enhancement and process automation</li><li>High level understanding Familiarity with ERP and planning systems (e.g., SAP / EWM / APO)</li><li>Understanding of E2E supply chain KPIs and their interdependencies</li></ul>

Responsibilities: <ul><li>Oversee the daily functions of a team of 2 – 7 within the Financial Planning &amp; Analysis department</li><li>Support the establishment and maintenance of a stringent control environment that aligns with the companys established internal control framework and global policy</li><li>Lead the analysis intricate financial data, extract essential insights, and assess the company’s financial performance, including revenues, margins, expenses, and capital expenditures</li><li>Collaborate with various departments to collect relevant financial data, set consistent reporting standards, and ensure a unified understanding of key financial metrics across the organization</li><li>Conduct financial variance analyses and deliver detailed interpretations to assist the management team in making informed decisions</li><li>Prepare presentation materials for board meetings and investor relations, ensuring clarity, consistency, and relevance of data in all communications</li><li>Engage in special projects requiring financial analysis or input, and take on additional reporting responsibilities as needed, showcasing initiative and a willingness to go beyond routine tasks</li><li>Delegate the recording of transactions associated with capital projects to maintain comprehensive records for future reference and analysis</li><li>Evaluate project progress and funds invested to assess alignment with financial goals and project timelines</li><li>Compare actual expenditures to budget to ensure financial discipline and accountability throughout the project lifecycle</li><li>Observe and track significant funds invested in long-term projects to identify trends and inform future investment decisions</li><li>Prepare presentations to Finance leadership on the status of projects to ensure alignment with organizational financial strategies</li><li>Observe and track significant funds invested in long-term projects to identify trends and inform future investment decisions</li><li>Train, mentor, and assess the performance of Financial Planning &amp; Analysis staff</li><li>Foster and maintain strong relationships with team members and other internal stakeholders</li></ul> Requirements: <ul><li>Bachelor’s degree in Finance, Accounting, Business Administration, or a related field</li><li>4 – 7 years of relevant experience in management reporting, capital planning, or financial management</li><li>Highly detail-oriented with the ability to work under tight deadlines in a high-volume, fast-paced team environment</li><li>Strong leadership and communication skills</li><li>Fast learner of technology and coachable</li></ul>

Role Description: <ul><li>Our CLient HR Regional Partners function in a variety of Human Resources activities including employment and employee relations, recruiting, termination and data analysis/metrics.</li><li>They implement Human Resources policies at the country, regional or global level partnering with management to drive company-wide programs and initiatives.</li><li>We are seeking a talented, innovative, customer focused HR Leader for our Fuquay Varina, NC location, supporting our Energy Business Unit.</li><li>The ideal candidate will have a passion for providing first class HR support to our talented and highly engaged employees.</li><li>As part of North America HR Regional team, you will be joining a group of professionals who are passionate about ensuring the future growth of the business while maintaining integrity, taking accountability, working together and continually improving to ensure constant innovation and openness to change.</li><li>You are the trusted advisor for your management team.</li><li>Reporting to the HR Regional Manager, this position will closely partner with HR Business leaders to guarantee alignment in approaching business needs.</li><li>The role requires one to effectively work with other HR functions to direct and ensure the successful delivery of HR services required to drive business imperatives within an assigned geographical region and proactively seeks to identify and resolve issues driving HR operational excellence through our client Continuous Improvement Program.</li></ul> Responsibilities: <ul><li>Proactively drive effective HR Regional for client groups comprised Engineers, Product Managers and Manufacturing professionals.</li><li>Support building leader capability, improving workforce capability and positive employee relations practices.</li><li>Provide coaching and consulting to the managers and employees in the areas of performance management, compensation, employee retention, talent planning, leader and employee development, positive employee relations practices, and conflict resolution.</li><li>Understand business cycles and talent needs of the organization to develop human capital strategies to build the capability of the workforce to meet business goals.</li><li>Support recruiting and staffing initiatives, counsel managers in final selections and compensation; Consult with leaders for talent planning and career development.</li><li>Facilitate HR and Organizational Development training resources to local Managers to assist them in developing their people management skills.</li><li>Work with the HR Innovation Centers on compensation and benefits management, payroll and salary administration.</li></ul> Requirements: <ul><li>Bachelor’s degree or above or equivalent experience; HR related major preferred</li><li>3+ years experience within Human Resource; Ideal candidate will have previous experience within a Generalist capacity, offering a broad range of expertise within HR spanning Employee Relations, Talent Acquisition, Coaching and Development.</li><li>Experience partnering with business leaders in a matrixed environment requiring influencing skills.</li><li>Must have an effective balance between strategic and tactical implementation skills.</li><li>Ability to provide innovative solutions and adapt in a rapidly changing environment.</li><li>Ability to act as a credible coach and facilitator and a credible role model for effective leadership and performance.</li><li>Build trust and credibility among his/her team and at all levels within the organization.</li><li>Must have a high level of interpersonal skills, strong organizational and analytical skills; Process orientated and sense of urgency.</li><li>Travel within region as business needs dictate (up to 10%)</li><li>Human Resource experience within a manufacturing environment is preferred</li></ul>

Responsibilities: Process Analysis and Evaluation: <ul><li>Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.</li><li>Summarize from massive &amp; unstructured data/information into presentable format for stakeholders’ review</li><li>Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.</li><li>Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.</li></ul> Process Design and Implementation: <ul><li>Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.</li><li>Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.</li><li>Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.</li></ul> Process Monitoring and Optimization: <ul><li>Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.</li><li>Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.</li><li>Implement best practices and industry standards to further optimize business processes.</li></ul> Change Management and Leadership: <ul><li>Lead change management initiatives to foster a culture of continuous improvement and process excellence.</li><li>Engage and educate employees at all levels on process changes, addressing concerns, and promoting adoption.</li><li>Provide guidance and support to teams during the transition phase and ensure adherence to new processes.</li><li>Strong stakeholder management which able to convince stakeholders on proposed improvements for better process across functions</li></ul> Continuous Improvement: <ul><li>Ensure improvements are standardized, documented, and scalable across the organization.</li><li>Identify opportunities to automate processes and integrate technology solutions to streamline workflows and improve operational efficiency.</li><li>Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.</li><li>Key Performance Indicator (KPIs)</li></ul> End-to-end process maturity: <ul><li>Achievement of process KPI targets</li><li>Consistent service level provided to key stakeholders</li></ul> Requirements: <ul><li>Bachelors degree in Business Administration, Management, Engineering, Supply Chain or a related field. Masters degree is a plus.</li><li>Min 8 years of Industry experience.</li><li>Proven experience (typically 5+ years) in business process management, process improvement, Supply Chain , Manufacturing or related roles.</li><li>Fluent English</li><li>Experience in driving for process improvements in the area of Supply Chain or Manufacturing</li><li>Strong analytical and problem-solving skills with a data-driven approach to decision-making.</li><li>Excellent project management skills with the ability to lead cross-functional teams effectively.</li><li>Strong communication and interpersonal skills to collaborate with diverse stakeholders.</li><li>Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).</li><li>Familiarity with process modeling and workflow software tools.</li><li>Ability to adapt to a dynamic and fast-paced work environment</li><li>Need to have experience in program/project management</li><li>Solid experience facilitating and moderating process mapping &amp; improvement workshop</li><li>Consulting experience on any ERP solutions would be ideal</li></ul>

Responsibilities: Process Documentation and Modelling: <ul><li>Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.</li><li>Create detailed process maps, workflows, and diagrams that accurately represent the end-to-end processes and related activities (process map should include clear RACI, Tools, WI)</li><li>Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.</li><li>Adopt Single Source of Truth concept, utilize BPMN-tool to create, update, and maintain process documentation in a centralized and accessible manner.</li><li>Ensure process KPI are documented</li></ul> Process Analysis and Optimization: <ul><li>Work with process owner to analyse processes &amp; identify inefficiencies, bottlenecks, and areas for improvement.</li><li>Work with process owner &amp; cross-functional teams to propose for process optimizations and enhancements using BPMN-tool capabilities.</li><li>Validate process changes with stakeholders and ensure that process improvements align with organizational goals, including handshake process to cross functional team</li></ul> System Knowledge &amp; Analysis: <ul><li>Understand D365 system logic &amp; guide users to follow the documented planning processes &amp; principles during day-to-day operation</li><li>Able to drill through system data &amp; perform analysis per business request</li></ul> Requirements: <ul><li>Bachelor’s degree in supply chain management, Business Administration, Management, Information Technology, or a related field. Masters degree is a plus.</li><li>Proven experience (typically 3+ years) in business process management, process documentation, or related roles.</li><li>At least 8 years working experience in operational supply chain functions (demand &amp; supply/material planning)</li><li>Excellent project management skills, planning, prioritization, ability to innovate and execute on solutions that matter, and provide timely updates/recommendations.</li><li>Good analytical, influencing and problem-solving skills and ability to handle team and client discussions.</li><li>Flexible to take on ad-hoc assignment or project as necessary.</li><li>Logical &amp; Analytical mindset with the ability to identify process improvement opportunities through data analysis.</li><li>Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and present complex concepts.</li><li>Understanding of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).</li><li>Familiarity with compliance and regulatory requirements related to business processes.</li></ul>

Overview: <ul><li>ICT has ambitious growth plans for our technology-based propositions and seeks a Technology Sales Director (m/f/d) to drive the accomplishment of these plans. In this role, you will actively seek, develop, and close new business opportunities to achieve our technology sales goals in the P&amp;C and Life insurance markets.</li><li>The role holder will be a senior colleague responsible for driving revenue growth in the North Central and Eastern European division through strategic technology sales pursuits, partnerships, and client engagement.&nbsp;</li></ul> Responsibilities: Your main areas of focus will be: <ul><li>Engage as a market-maker across NCEE focussed on large and strategic technology opportunities in which you will work collaboratively with regional, divisional and local consulting teams to help seek, develop, and close new sales pursuits</li><li>Take accountability for client retention and actively collaborate with client relationship managers.</li><li>Develop and maintain C-suite and procurement relationships, especially CTO/CIOs within select technology clients</li><li>Support and mentor fellow consultants, other technology sales colleagues, and regional proposition teams to help achieve ICT’s overall growth plans within the EMEA region</li></ul> Pipeline and Sales: <ul><li>Develop and manage a qualified pipeline through seeking out prospects, calling on potential clients and building upon existing client relationships</li><li>Identify and conduct initial triage of client needs, and develop ideas for meeting those needs, presenting information on our client capabilities, strategically cross-selling ICT and other our client businesses solutions aligned with client needs and introducing subject matter experts, as required, to win the business</li><li>Promote our client as a leader in the market with superior industry knowledge, insights, and solutions</li><li>Design and lead execution of go-to-market sales strategies and campaigns focused on new and existing clients</li><li>Engage directly with prospects to showcase our client capabilities and provide customized solutions that address their unique challenges</li><li>Collaborate with marketing and proposition leadership to create sales messages, product collateral, and increase overall market awareness</li><li>Obtain referral leads from existing clients</li><li>Identify and pursue cross- and upselling opportunities</li><li>Develop new relationships with individuals responsible for making or influencing decisions in areas relevant to our solutions</li></ul> Client Management: <ul><li>Take accountability for client retention and the development of C-suite relationships with select technology clients</li><li>Maintain consistent/high quality touch points by phone and face to face with prospects and clients.</li><li>Participate in client relationship stewardship and planning meetings</li><li>Support Client Management teams in identifying and closing opportunities</li><li>Act as a client relationship manager to select technology clients</li><li>Foster relationships with client C-suite and decision makers in areas relevant to our solutions</li></ul> People: <ul><li>Collaborate with other technology sales colleagues with regards to technology sales activities and complement the consultants go-to-market effort from a technology sales perspective&nbsp;</li><li>Help to identify and develop/mentor future technology sales talent</li></ul> Technology Product Development and Strategy: <ul><li>Work with consultants, other technology sales colleagues, and regional and global proposition teams to:</li><li>identify current and emerging market trends and client needs</li><li>provide input into the development of new products or enhancements to current products</li><li>contribute to roadmap discussions</li><li>identify and suggest potential inorganic opportunities (acquisitions, partnerships)</li><li>develop /improve or market collateral and sales messaging</li></ul> Financial metrics: <ul><li>Meet technology annual new business revenue targets</li><li>Provide guidance and participate in sales and revenue forecasting</li><li>Participate fully in the ICT practice and the achievement of the overall ICT business plan and budget</li></ul> Requirements: <ul><li>Proven success in senior client management and/or sales roles&nbsp;</li><li>Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional</li><li>Extensive understanding of and experience in insurance underwriting, actuarial (product development, valuation, financial reporting, modelling, experience studies, assumption setting), risk (including economic capital) and finance functions and related technology</li><li>Ability to learn new technology solutions and demonstrate these solutions to clients at a high level</li><li>Meticulous and analytical, confident in problem solving and decision making</li><li>Good team player with ability to influence without authority in a matrix organisation</li><li>Ambition to help insurers succeed&nbsp;</li><li>Excellent communication (written, verbal and oral) skills and interpersonal skills and ability to forge relationships at senior levels of organisations</li><li>Ability to work in a client-centric strategic and decisive manner according to tight deadlines</li><li>Availability to travel on an as needed basis including client visits, conferences, internal meetings, etc.</li><li>Minimum of 10 years of industry experience</li></ul>

Role Description: <ul><li>Clients Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. </li><li>They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about Clients products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Clients Extraordinary Customer Experience strategy.</li><li>This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities.</li></ul> Responsibilities: Key performance responsibilities : <ul><li>Extraordinaire Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally with our internal and external customers. KPI’s are STR, CES, FCR, and efficiency.</li><li>Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys.&nbsp;</li><li>Metric - NPS/Transactional Survey.</li><li>Customer Relationship &amp; Satisfaction.</li><li>Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries.</li><li>Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters.&nbsp;</li><li>Customer visits might be required.</li><li>Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications.</li><li>Manage Service Delivery Process/Execution</li><li>Manage escalations for your customers.</li><li>Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments, backlog management.</li><li>Follow up on quotes and quality issues.</li></ul> Manage Interfaces &amp; Build Service Culture <ul><li>Act as voice of the Customer for internal support departments.</li><li>Participate in development training and process improvement projects to expand and challenge learning new ideas and processes.</li><li>Take ownership for actions and follow through on tasks until resolved.</li></ul> Requirements: Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor’s degree. SFDC (salesforce) is a big advantage. <ul><li>All candidates are required to be fluent in English.</li><li>Flexibility to work in US shift hours (6 pm to 3:30 am).</li><li>Education Experience: Any Graduation/Post Graduation.</li><li>Employment Experience: 6+ years.</li><li>SAP experience preferred (SD module).</li><li>Should be from Product based company (Manufacturing Industry).</li><li>Should have complete knowledge on Quote To Cash process.</li></ul>

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72 corporate functions Jobs found

Finance Manager

Tax Lead

New Business Specialist

Supply Chain Assistant Performance Manager

Sr Financial Planning & Analysis

HR Regional Partner

Business Process Manager – Supply Chain Management

Business Process Analyst – Supply Chain (Planning)

Technology Sales Director Paris

Customer Service Associate IV

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Skills

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72 corporate functions Jobs found

Finance Manager

Tax Lead

New Business Specialist

Supply Chain Assistant Performance Manager

Sr Financial Planning & Analysis

HR Regional Partner

Business Process Manager – Supply Chain Management

Business Process Analyst – Supply Chain (Planning)

Technology Sales Director Paris

Customer Service Associate IV

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WhiteCrow is on a mission to connect companies with the best talent across the globe.