Head, Wholesale Operations Readiness Centre, WORC

Sr. Manager, Quality & Reliability Engineering

Customer Service Specialist

R&D/Product Dvl Engineer II

Business Process Analyst – Purchasing

Business Process Analyst – Warehouse/Logistics

Data Analyst

Senior Engineer, Real-Time Defect Analysis (RDA), Equipment Development

Staff/Principal Engineer, NAND TD, RDA

Principal/Staff, Firmware and Product Test (SSD)

Responsibilities: <ul><li>Lead and manage multiple teams to drive project initiatives and execution</li><li>Oversees WORC operations and handle escalation cases</li><li>Work closely with Center of Excellence and Head office in project planning, resource management</li><li>Gather and understand Business Requirements and Functional Specs/User Story documents</li><li>Ensure the team provides operational readiness support and conduct training on new system/ enhancement to impacted operations and/ or business users</li><li>Provide post-implementation support to operations users</li><li>Prepare, review and submit management reports as required by the Bank’s Software Development Framework</li><li>Prepare and submit weekly/biweekly/monthly reports for assurance check</li><li>Foster a continuous improvement and innovative culture to drive efficiency towards excellence</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>Minimum 10 to 15 years of experience preferably in financial institutions</li><li>Well-versed in operations especially Swift standard in either Cash Management/ Trade Finance/ Loans/ Channels operations</li><li>Have a good knowledge and experience in handling testing or test management life cycle</li><li>Proficient computer skills</li><li>Strong analytical skills</li><li>Strong verbal and written communications skills, including effective presentation skills</li><li>Experience in managing multiple teams</li><li>Able to take ownership of issues and take them to closure</li><li>Strong stakeholder management skills across various disciplines and levels</li><li>Mature individual with strong leadership, influencing and problem resolution skills</li><li>Lead human resource planning, development and staff management</li></ul>

Responsibilities: <ul><li>Lead a global team of Advanced Quality Engineers in support of all new product introductions for a Strategic Product Line Portfolio within the Digital Data Networks (DDN) business unit. Lead all AQE activities from project inception to product launch and introduction.</li><li>Participate in the project Kick-off Meetings, support project team development for internal requirements, customer specific requirements, Risk Priority Number (RPN) reductions, analyze SPC data, etc.</li><li>Serve as the liaison between engineering and the plants on new product introductions to ensure robust process capability on all programs.</li><li>Attend project meetings and APQP driven events with the customers and the Project/Program Management Team.</li><li>Document the results for specific program characteristics and ensure the internal and external requirements are met including deviations.</li><li>Accountable for developing and driving on time delivery of Control Plans, Capability Studies, Part drawings, Inspection Instructions, Gage design and R&amp;R, DFMEAs, PFMEAs, AFMEAs for all assigned projects. Ensure the products developed are Designed for Manufacturing &amp; Assembly (DfMA) and are launched capably of meeting internal requirements and customer requirements.</li><li>Understand product requirements and define/approve Design Validation Test (DVT) and quality plans to ensure products meet the product specifications.</li><li>Authorize and approve that all Design Validation Test (DVT) results meet product specifications and customer requirements.</li><li>Actively participate in early product Concept Reviews and Design Review meetings with the Product Development Engineering (PDE) for the assigned product, related tooling and fixturing, and overall quality plans.</li><li>Generate and/or champion 8-Ds for the prototype process including 8-Ds for problem solving, test failures, and prototype failures.</li><li>Complete the Change Control process and identify special characteristics for projects/programs.</li><li>Work in conjunction with the Manufacturing Process Development Engineering (MPDE) teams to ensure the manufacturing process and equipment meets the product’s defined quality level and that the process also meets the capability levels identified for the product and project.</li><li>Assemble and submit PPAP package on time to the customer specific requirement.</li><li>Team with Supplier Quality Engineers to conduct and analyze process capability studies in support of Final Tool Approval (FTAR) for all tools and production lines associated with the project using the Comprehensive Tool Approval Report (CTAR), support completion of Supplier PPAPs.</li><li>Perform Six Sigma Capability Analysis of new equipment/processes to reduce variation.</li><li>Regularly reports to executive management on the overall performance and effectiveness of the Global Supplier Quality Program.</li><li>Drive high performance organization by providing your team routine coaching and feedback, holding your team accountable to meet performance objectives, and providing meaningful development to increase individual/team capability.</li><li>Manage employee well-being by prioritizing work, effectively managing resource loading, and providing flexibility to enable employees to successfully balance their work and personal lives.</li><li>Drive organization effectiveness by structuring your organization in a way that best enables the BU strategy, maximizes resource efficiency and productivity, and provides role clarity and clear lines of accountability.</li><li>Manage the talent in your organization to support the business now and to proactively prepare for the future by identifying organization skillset/role gaps, implementing plans to fill any skillset/role gaps, and assessing current talent fit to ensure the right talent is matched to the right roles to best meet the needs of the business.</li></ul> Requirements: <ul><li>Bachelor/ Master’s degree in technical discipline (Electrical Engineering, Electronics, Mechatronics)</li><li>10+ years of Experience in Quality, Advanced Quality Engineering, and working in global organizations.</li><li>Experience managing engineering teams in cross-functional, multi-site global organizations to drive effectiveness across geographical boundaries and deliver projects with multiple dependencies and constraints.</li><li>Demonstrated ability to forge strong internal working relationships with senior functional counterpart leaders.</li><li>Experience in the use of Lean, Six Sigma, Design for Six Sigma (DFSS), Design for Manufacturability &amp; Assembly (DfMA), Kaizen, 8D and other advanced statistical methods including Design of Experiments (DoE), Statistical Process Control (SPC) and Process Capability (CpK) analysis techniques.</li><li>Comprehensive knowledge and understanding of departmental, company, and corporate procedures and systems, i.e. ISO9000, ISO9001, IATF16949, ISO14001, VDA, PPAP, DFMEAs, PFMEAs, APQP Gate Reviews, GD&amp;T.</li><li>Excellent verbal and written communication skills and the ability to interact professionally with customers, leadership, stakeholders, cross functional teams and subject matter experts.</li><li>Proven track record of being able to work on multiple demanding programs in parallel while maintaining on-time completion of all defined project tasks and deliverables.</li><li>Ability to prioritize responsibilities in a fast-paced dynamic work environment.</li><li>Willingness to travel as required, ~30%</li></ul>

Responsibilities: Quote and Order Management: <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service: <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;</li></ul> Customer Supply Chain Management: <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management: <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent</li><li>2–3+ years in customer service / order management (manufacturing preferred)</li><li>Strong communication and stakeholder management skills</li><li>Experience handling customer complaints and resolution</li><li>Ability to work under pressure in a fast-paced environment</li><li>Proactive mindset with strong ownership and accountability</li><li>SAP knowledge preferred</li><li>Mandarin communication capability is a plus</li></ul>

Responsibilities: <ul><li>Subject matter expert in signal integrity design, simulation and validation activities through product development cycles</li><li>Establishing signal integrity design performance/functional requirements for new products</li><li>Performing signal integrity simulations for multiple high-speed standards on each product. This includes determining the correct simulation methodology and setup to use, as well as a good understanding of the criteria for each interface.</li><li>Performing PCB design schematic and layout reviews</li><li>Creating actionable recommendations based upon design reviews and simulation results</li><li>Guiding connector design and component qualifications from a signal integrity standpoint. Making data driven decisions about the product functionality and areas for improvement.</li></ul> Requirements: <ul><li>Bachelor’s degree in Electrical Engineering.</li><li>Experience with interconnect design or experience with connector &amp;/or cable/cable assembly design (high speed twinax/RF cables, direct attach copper (DAC) cables)</li><li>Demonstrated experience using Signal integrity analysis tools (Agilent ADS, Ansys HFSS or equivalent)</li><li>A solid understanding of electromagnetic theory and electrical circuit behavior</li><li>Strong analytical capabilities to interpret simulation and lab data to identify issues and provide solutions to fix identified problem.</li><li>Familiarity with printed circuit board design, fabrication and assembly.</li><li>Excellent verbal and written communication skills</li><li>Ability to work in a global environment – able to accommodate varying time zones, fluent in English (verbal/written), able to collaborate with individuals across geographies</li><li>Solid presentation skills with an ability to clearly communicate technical concepts to diverse audiences in English</li><li>Individual must be highly motivated, a quick learner, and able to work independently</li></ul>

Responsibilities: Process Documentation and Modelling: <ul><li>Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.</li><li>Create detailed process maps, workflows, and diagrams that accurately represent the end-to-end processes and related activities (process map should include clear RACI, Tools, WI)</li><li>Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.</li><li>Adopt Single Source of Truth concept, utilize BPMN-tool to create, update, and maintain process documentation in a centralized and accessible manner.</li><li>Ensure process KPI are define &amp; documented</li></ul> Process Analysis and Optimization: <ul><li>Work with process owner to analyse processes &amp; identify inefficiencies, bottlenecks, and areas for improvement.</li><li>Work with process owner &amp; cross-functional teams to propose for process optimizations and enhancements using BPMN-tool capabilities.</li><li>Validate process changes with stakeholders and ensure that process improvements align with organizational goals, including handshake process to cross functional team</li><li>Ability to perform data analysis with big data and summarize into actionable insight</li></ul> System Knowledge &amp; Analysis: <ul><li>Understand D365 system logic &amp; guide users to follow the documented purchasing processes &amp; principles during day-to-day operation</li><li>Able to drill through system data &amp; perform analysis per business request using available analytic tools (PowerBI, Excel, Power Apps, etc)&nbsp;</li></ul> Requirements: <ul><li>Bachelors degree in Supply Chain Management, Business Administration, Management, Purchasing or a related field. Masters degree is a plus.</li><li>Proven experience (typically 5+ years) in business process management, process documentation, or related roles.</li><li>At least 3 years working experience in operational supply chain functions (mainly focus on purchasing)</li><li>Excellent project management skills, planning, prioritization, ability to innovate and execute on solutions that matter, and provide timely updates/recommendations.</li><li>Good analytical, influencing and problem-solving skills and ability to handle team and client discussions.</li><li>Flexible to take on ad-hoc assignment or project as necessary.</li><li>Logical &amp; Analytical mindset with the ability to identify process improvement opportunities through data analysis.</li><li>Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and present complex concepts.</li><li>Understanding of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).</li><li>Familiarity with compliance and regulatory requirements related to business processes.</li><li>Experience with stakeholder management with strong influencing skillset</li></ul>

Responsibilities: Process Documentation and Modelling: <ul><li>Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.</li><li>Create detailed process maps, workflows, and diagrams that accurately represent the end-to-end processes and related activities (process map should include clear RACI, Tools, WI)</li><li>Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.</li><li>Adopt Single Source of Truth concept, utilize BPMN-tool to create, update, and maintain process documentation in a centralized and accessible manner.</li><li>Ensure process KPI are documented</li></ul> Process Analysis and Optimization: <ul><li>Work with process owner to analyse processes &amp; identify inefficiencies, bottlenecks, and areas for improvement.</li><li>Work with process owner &amp; cross-functional teams to propose for process optimizations and enhancements using BPMN-tool capabilities.</li><li>Validate process changes with stakeholders and ensure that process improvements align with organizational goals, including handshake process to cross functional team</li></ul> System Knowledge &amp; Analysis: <ul><li>Understand D365 system logic &amp; guide users to follow the documented planning processes &amp; principles during day-to-day operation</li><li>Able to drill through system data &amp; perform analysis per business request using available analytic tools</li></ul> Requirements: <ul><li>Bachelors degree in Supply Chain Management, Business Administration, Management, Information Technology, Warehouse/Logistic or a related field. Masters degree is a plus.</li><li>Proven experience (typically 5+ years) in business process management, process documentation, or related roles.</li><li>At least 3 years working experience in operational supply chain functions (Warehouse/Logistic)</li><li>Excellent project management skills, planning, prioritization, ability to innovate and execute on solutions that matter, and provide timely updates/recommendations.</li><li>Good analytical, influencing and problem-solving skills and ability to handle team and client discussions.</li><li>Flexible to take on ad-hoc assignment or project as necessary.</li><li>Logical &amp; Analytical mindset with the ability to identify process improvement opportunities through data analysis.</li><li>Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and present complex concepts.</li><li>Understanding of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).</li><li>Familiarity with compliance and regulatory requirements related to business processes.</li></ul>

Responsibilities: Database Maintenance &amp; Support <ul><li>Assist in the maintenance of relational databases (Oracle, SQL Server).</li><li>Support schema creation, updates, normalization, and performance tuning.</li><li>Monitor data quality, identify inconsistencies, and help ensure data integrity across systems.</li></ul> Data Migration &amp; Platform Transition <ul><li>Support data extraction, transformation, and loading (ETL) during system migrations and platform upgrades.</li><li>Assist in transitioning data between legacy environments and modern systems, including Databricks.</li><li>Validate migrated data and document reconciliation results. Data Analysis &amp; Querying</li><li>Write and execute SQL queries for analysis, verification, and operational needs in Oracle and SQL Server environments.</li><li>Participate in exploratory and diagnostic analysis to uncover trends and support business decisions.</li></ul> Documentation &amp; Governance <ul><li>Maintain accurate documentation of data processes, transformations, and system behaviors.</li><li>Support compliance with organizational standards for data governance and metadata management.</li></ul> Requirements: Required Skills &amp; Qualifications <ul><li>Bachelor’s degree in Computer Science, Data Analytics, Information Systems, Engineering, or related field.</li><li>Foundational understanding of relational database concepts and SQL.</li><li>Introductory experience or coursework using Oracle, SQL Server, or similar RDBMS platforms.</li><li>Strong analytical thinking, attention to detail, and problem solving skills.</li><li>Ability to collaborate with technical teams in a fast paced environment.</li></ul> Preferred Skills &amp; Qualifications <ul><li>Exposure to Databricks or other big data / cloud analytics technologies.</li><li>Understanding of ETL concepts, data pipelines, or data transformation frameworks.</li><li>Familiarity with PL/SQL, SSIS, or other database programming tools.</li><li>Interest in learning modern data lake, delta, or virtualization technologies (e.g., Denodo).</li></ul>

Responsibilities: <ul><li>Technical Expertise: Capable to provide manual cuts along with building skills for future automated FIB cuts&nbsp;</li><li>Analytical Skills: Strong data analysis and problem-solving abilities.</li><li>Equipment Management: Set up equipment, monitor stability, improve capability, and interact with vendor representatives for advanced functionality and application work.</li><li>Recipe Management: Write or modify equipment recipes to support the needs of the RDA area.</li><li>Tool Recovery: Perform basic and advanced recoveries of down tools for assigned workstations.</li><li>Software Upgrades: Drive software upgrades and improvements, working with internal and external vendors for implementation.</li><li>Tool Monitoring: Monitor tool qualification SPC charts for deviations, initiate tool repairs, and adjust limits as necessary.</li><li>Data Science skills: Apply scripting, coding, or programming for monitoring performance and capabilities of the inspection data</li><li>Data Analysis: Collect and analyze tool/process data to suggest ways to improve performance and efficiency.</li><li>Collaboration: Collaborate with vendors for escalation results on application issues and with Equipment Owners to identify long-term solutions to tool issues.</li><li>Communication: Excellent verbal and written communication skills for effective vendor and team interactions.</li><li>Project Management: Ability to manage multiple projects and priorities effectively.</li></ul> Requirements: Application Expertise:&nbsp;<ul><li>Deep technical expertise in Focused Ion Beam (FIB) operations, including advanced cross sectioning, milling optimization, and defect characterization</li><li>Strong proficiency in SEM imaging and interpretation for systematic/random defect identification</li></ul> Training and Mentoring:&nbsp;<ul><li>Proven experience in training and mentoring engineers and technicians</li></ul> Vendor Relations: <ul><li>Experience working with vendors for FIB/SEM equipment setup, troubleshooting, and upgrades &gt;3years</li></ul> Education:&nbsp;<ul><li>Bachelor’s or Masters Degree in Electrical Engineering, Chemical Engineering, Materials Science &amp; Engineering, or related field accepted</li></ul> Experience: <ul><li>More than 5 years semiconductor manufacturing experience in RDA/inspection recipe setup for defect analysis&nbsp;</li></ul>

Responsibilities: <ul><li>Own the site-level RDA strategy and annual roadmap aligned to NAND TD technology nodes.</li><li>Lead analysis of experimental and production flows to detect, classify, and trend systematic and random defects.</li><li>Establish, track, and report program health metrics (baseline health, detection rates, false positives, MTTR).</li><li>Direct fast containment for defect excursions: trigger tool quarantines, define hold criteria, and lead 8D corrective actions.</li><li>Architect inspection recipes and sampling strategies; optimize sensitivity, throughput, and cost of ownership.</li><li>Partner with Process Integration, Yield, and Data Science to correlate inspection signals to device performance and yield.</li><li>Influence supplier roadmaps; evaluate, qualify, and release next gen optical/e-beam inspection capabilities.</li><li>Standardize and disseminate Best Known Methods (BKM) across global TD and manufacturing sites.</li><li>Mentor, coach, and upskill engineers; develop succession plans and technical ladders within the RDA domain.</li><li>Champion safety and continuous improvement (CIP); drive kaizen/lean initiatives that improve cycle time and learning velocity.</li></ul> Requirements: <ul><li>Bachelor’s degree with 7+ years relevant semiconductor experience, or Master’s/PhD with 5+ years.</li><li>Minimum 3+ years hands-on RDA experience in semiconductor manufacturing or equipment engineering.</li><li>Demonstrated expertise in defect inspection, process monitoring, and yield learning.</li></ul> Technical Competencies <ul><li>Realtime Defect Analysis (RDA) systems and workflows.</li><li>Optical and e-beam inspection technologies.</li><li>Statistical data analysis, correlation development, and large dataset interpretation.</li><li>Semiconductor process integration and technology development.</li><li>Root cause analysis and systematic problem solving (e.g., 8D, DMAIC).</li><li>Leadership &amp; Behavioral Competencies</li><li>Recognized technical authority with the ability to influence without direct authority.</li><li>Strong mentoring and coaching mindset with proven talent development outcomes.</li><li>Clear, concise communication skills across technical and executive audiences.</li><li>Ownership-driven, execution-focused; comfortable operating in ambiguity.</li><li>Impact &amp; Success Measures</li><li>Reduced defect-related yield loss and faster learning cycles.</li><li>On-time qualification and adoption of next-generation inspection capabilities.</li><li>Uplift in organizational RDA skill depth and succession pipeline.</li><li>Alignment of inspection strategy and capability to future NAND nodes.</li></ul>

Responsibilities: <ul><li>Build comprehensive firmware verification plans for various firmware features.</li><li>Develop white/ grey-box, known, and closed system testing methods to verify and validate firmware products.</li><li>Analyze failures from weekly regressions and perform root-cause analysis, requiring deep SSD domain expertise.</li><li>Manage test development, test deployment, test automation, and reporting activities.</li><li>Communicate challenges, solutions, and mitigation plans to cross-functional teams and management with clear and effective communication of both technical and non-technical topics.</li><li>Participate in code reviews and guide the team to ensure comprehensive coverage and accurate architectural build.</li><li>Establish strong working relationships with firmware development engineers to improve code quality.</li><li>Lead a team of technical people, as required.</li></ul>&nbsp;Requirements: <ul><li>B.Sc. in Electrical Engineering, Computer Engineering, or Computer Science</li><li>6-8 years of pertinent experience in SSD firmware test development</li><li>Comprehensive understanding and substantial experience in SSD firmware testing and Python programming</li><li>Deep understanding of storage industry protocols such as PCIe, NVMe and NVMe-MI, with ability to design and develop tests aligned with specifications.</li><li>Familiarity with Agile/ Scrum development, GIT-based development workflow and branch management.</li><li>Experience with automated build, continuous integration, and test automation systems</li><li>Highly organized, creative, motivated, and passionate about achieving results</li><li>Ability to work on complex tasks independently with minimal supervision</li><li>Demonstrated leadership abilities and the capability to mentor less experienced engineers</li><li>Excellent problem-solving and analytical skills</li><li>Strong interpersonal and communication skills, and a great teammate</li></ul>

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203 critical thinking problem solving Jobs found

Head, Wholesale Operations Readiness Centre, WORC

Sr. Manager, Quality & Reliability Engineering

Customer Service Specialist

R&D/Product Dvl Engineer II

Business Process Analyst – Purchasing

Business Process Analyst – Warehouse/Logistics

Data Analyst

Senior Engineer, Real-Time Defect Analysis (RDA), Equipment Development

Staff/Principal Engineer, NAND TD, RDA

Principal/Staff, Firmware and Product Test (SSD)

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203 critical thinking problem solving Jobs found

Head, Wholesale Operations Readiness Centre, WORC

Sr. Manager, Quality & Reliability Engineering

Customer Service Specialist

R&D/Product Dvl Engineer II

Business Process Analyst – Purchasing

Business Process Analyst – Warehouse/Logistics

Data Analyst

Senior Engineer, Real-Time Defect Analysis (RDA), Equipment Development

Staff/Principal Engineer, NAND TD, RDA

Principal/Staff, Firmware and Product Test (SSD)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.