CRM Executive

Executive Sales and Marketing_South

Executive Sales and Marketing_Delhi

Senior Solution Architect - CRM

Business Development Executive

Account Executive - Walnut Creek, CA

Senior Business Development Analyst

Senior Executive Marketing

Support Consultant

CSC - Outbound & Product Care Manager

Responsibilities: <ul><li>You are an expert in CRM and the central point of contact for all CRM-related marketing topics.</li><li>You support and execute local multi-channel campaigns within the CRM team (e.g. for product launches and lifecycle campaigns).</li><li>You will be responsible for the coordination and management of all campaigns for the German market in cooperation with the international headquarters in Lausanne.</li><li>You advise on the concept development of new campaigns (creative, technical and mechanical briefing for conversion optimization based on performance goals, selection of consumer segments, etc.)</li><li>You create reports as well as holistic campaign analyses for performance optimization.</li><li>You work closely with the departments involved (CX, Care, Brand) and manage a number of agencies.</li></ul> Requirements: <ul><li>Successfully completed studies in economics or communication, ideally with a focus on marketing.</li><li>At least 2-3 years of professional experience in Digital Marketing, Campaign Management &amp; Design / Email Marketing / Salesforce CRM Platform; Knowledge of Marketing Cloud is an advantage.</li><li>Very good communication, presentation and organizational skills.</li><li>Experience in project management, preferably in a digital/IT-related environment and on a global scale.</li><li>IT skills (Salesforce certifications and achievements in Salesforce Cloud Pro)Marketing Cloud and advanced MS Office tools, especially Excel and PowerPoint).</li><li>Fluent in German and English, both written and spoken.</li></ul>

1. Purpose of the Position -&#10;To convert the available market opportunities in Sleeves Market &amp; increase profitable sales of Kris&#10;Flexipacks Pvt. Ltd.<div>2 Job Title -&#10;Sr. Executive / Asst.Manager - S&amp;M-south </div><div>3 Reporting to -&#10;VP-S&amp;M-Sleeves South </div><div>4 Roles &amp; Responsibilities -&#10;<ul><li>Ability to maintain good interpersonal relationship with customers in order to grow current &amp; new business.</li><li>Executing the Sales with proper coordination &amp; assistance from help of back office, plant &amp; senior Sales team</li><li>Key Account Management&#10;</li><li> Maintaining and strengthening existing client relationship.</li><li>Focused on Packaging to F&amp;B and FMCG industry.&#10;</li><li> Conducting market survey and making a list of potential customers.</li><li> Generate Leads from market or reference &amp; convert them into sales.&#10;</li><li>Coordinate with the other functional team to ensure best customer service.</li><li>Monitor competitor activities and market trends to identify threats and opportunities for the&#10;organization.</li><li>Exposure to CRM and NAV to be used extensively in day-to-day operations. (A training will be given&#10;to you for that).</li></ul>5 Core Competencies </div><div>* Excellent communication skill in Hindi (Verbal) &amp; English (Written &amp; Verbal) with an attitude to learn. * Should have working knowledge in MS Office &amp; Customer Relationship Management software.&#10;* Should be smart and energetic with good presentation capability.&#10;* Enthusiastic &amp; passionate to grow in career.</div><div>6 Experience &amp; Education -&#10;*Degree diploma in Printing and packaging industry.&#10;Fresher, preferably 1-2yrs in product sales, preferably from printing &amp; packaging Industry.</div><div>7 Location - Coimbatore.&#10; &#10; </div>

1. Purpose of the Position -&#10;To convert the available market opportunities in Sleeves Market &amp; increase profitable sales of Kris&#10;Flexipacks Pvt. Ltd.<div>2 Job Title -&#10;Sr. Executive / Asst.Manager - S&amp;M-North. </div><div>3 Reporting to -&#10;VP-S&amp;M-Sleeves North. </div><div>4 Roles &amp; Responsibilities -&#10;<ul><li>Ability to maintain good interpersonal relationship with customers in order to grow current &amp; new business.</li><li>Executing the Sales with proper coordination &amp; assistance from help of back office, plant &amp; senior Sales team</li><li>Key Account Management&#10;</li><li> Maintaining and strengthening existing client relationship.</li><li>Focused on Packaging to F&amp;B and FMCG industry.&#10;</li><li> Conducting market survey and making a list of potential customers.</li><li> Generate Leads from market or reference &amp; convert them into sales.&#10;</li><li>Coordinate with the other functional team to ensure best customer service.</li><li>Monitor competitor activities and market trends to identify threats and opportunities for the&#10;organization.</li><li>Exposure to CRM and NAV to be used extensively in day-to-day operations. (A training will be given&#10;to you for that).</li></ul>5 Core Competencies </div><div>* Excellent communication skill in Hindi (Verbal) &amp; English (Written &amp; Verbal) with an attitude to learn. * Should have working knowledge in MS Office &amp; Customer Relationship Management software.&#10;* Should be smart and energetic with good presentation capability.&#10;* Enthusiastic &amp; passionate to grow in career.</div><div>6 Experience &amp; Education -&#10;*Degree diploma in Printing and packaging industry.&#10;Fresher, preferably 1-2yrs in product sales, preferably from printing &amp; packaging Industry.</div><div>7 Location - Delhi&#10; &#10; </div>

Role Description:&nbsp;<ul><li>As Senior Solution Architect, you are responsible for practices of development, assurance and NFRs across all product teams within your domain. You will ensure all phases of software engineering are efficient and operate with maximum agility to delight our consumers.</li><li>You are accountable to define the Product Groups (CRM domain) technical roadmap and support the strategy, guiding the product teams on the new technology and providing technical frameworks.&nbsp;</li><li>You also ensure the implementation of non-functional requirements, as well as technical debt reduction. Part of your job will be also to drive the platforms roadmap and day-to-day assistance in solution design, technical improvement implementation and technical debt reduction.</li><li>You are very experienced on the technical side but also can influence and evangelize Domain Architecture to all stakeholders. You are skilled in change management and horizontal leadership to evolve the practices of a significant team deploying global platforms.</li><li>You’ll be building the cultural change disrupting from within.</li></ul> Responsibilities: <ul><li>Create capabilities roadmap from decomposing the current digital platforms into distinct reusable capabilities that can be built &amp; maintained within a product-based organization.</li><li>Set overall standards and direction in the business/technical domain, ensuring the right IT investments are made and elaborate the domain architecture’s baseline, target architecture, roadmap covering capabilities, applications, platforms, services, information, data, technologies.</li><li>In collaboration with Product Manager and Delivery Manager, create Product Group vision and enable Product Teams to deliver value to the customer.</li><li>Drive opportunities to improve architecture domain (e.g. opportunities to reduce duplication, consolidate applications and platforms, improve operational deficiencies, improve automation, close existing capability gaps, etc.) and take accountability to ensure domain architecture is in line with Security and Compliance policies and procedures.</li><li>Advise global business owners during business processes definition to improve the usage of standard technology solution functionalities.</li><li>Support Technical Architects to develop detailed and complete functional specifications for complex uses cases within the Product Group domain technological landscape.</li><li>Work with multiple teams to define, improve the DevSecOps framework that must be adopted within your domain.</li></ul> Requirements: <ul><li>Bachelor’s Degree or higher in Computer Science or other IT related field.</li><li>15+ years experience in IT delivery and architecture and experience in CRM architecture.&nbsp;</li><li>Deep expertise on architecture transformation, modular/composable architecture, evolutionary architecture and working in a product-based setup.</li><li>Strong Enterprise IT architecture background (processes, data, methodologies, frameworks).&nbsp;</li><li>Experience in crafting solution architecture with SaaS/PaaS, custom built, AWS applications and in working in projects that are using Agile and DevOps standard methodologies.</li><li>Excellent communication skills, both written and verbal.</li><li>Confident with the ability to influence and persuade.</li><li>Analytical and results focused.</li><li>Experience of both reacting to and solving problems.</li><li>An understanding of how complex matrixed organizations operate; international experience is an advantage.</li></ul> Nice to have: <ul><li>Extensive experience delivering solutions within B2C CRM domain including validated project contributions as a Solution Architect.</li></ul>

Responsibilities: <ul><li>Increase Wallet share in existing Account</li><li>Generate pipeline for new business by contacting key decision makers in TPC</li><li>Create CXO conversations and increase awareness about in the TPC</li><li>Originate leads through these conversations and ensure is invited to participate in the RFPs</li><li>Run the RFP process internally and align with key stakeholders internally as well as in client and advisor organizations,</li><li>Successfully negotiate contracts with the client team- escalate for support internally and ensure best TNCs </li><li>Track the sales and ensure housekeeping- Project codes, documentation, control RAR and ARs</li></ul> Requirements: <ul><li>Minimum 5 to 15 years of relevant experience</li><li>Engineering and MBA from a premium Institute</li></ul>

Role Description: <ul><li>Come join our team at a Fortune 500 company. Use your stellar sales and planning experience to manage customer relationships and deliver incremental sales and profit within multiple foodservice segments including but not limited to: Commercial Accounts, Business &amp; Industry, Colleges, Food Service Distributors, Healthcare, Hotels, and the Military.&nbsp;</li><li>This client is passionate about our brands, business, and outstanding food.</li><li>Our culture is fun, and flexible and our teams play to win. Together we’ll shape a stronger future for our company, and your career.</li></ul> Responsibilities: Development and Executing Business Plan <ul><li>Strategizing and conducting operator and distributor sales calls, you will sell clients portfolios of products to our current and new customers.</li><li>You will oversee and create new business opportunities to enhance the Company profile</li><li>Within the Foodservice industry. Taking a data-driven approach, you will focus on void closures, white space opportunities, optimizing assortment, and upselling.</li><li>Leading Sales Efforts – Promoting a customer-centered culture, you will strive to exceed customer needs, requirements, and expectations resulting in fostering loyalty, increasing customer satisfaction, and driving growth.</li><li>Were hoping you can take a new angle on what otherwise might be ordinary.</li><li>Conduct Business Reviews &amp; Provide Business Solutions – You will conduct business reviews with top operators and distributors. This will involve providing business solutions grounded in fact-based category management, including consumer insights, industry trends, demographic information, and customer analysis.</li><li>CRM – CRM systems play a vital role in driving business growth by leveraging data-driven insights and effective customer management practices.</li><li>You will use CRM to maintain accurate and frequent customer information and record all sales and call activity. Generate reports on key performance indicators (KPIs) to measure performance and identify trends.</li><li>Collaboration – Driving best-in-class collaboration requires effective communication, knowledge sharing utilizing technology tools, and promoting shared goals. You will bring your passion for collaboration and work with cross-functional team members towards common sales goals and drive towards continuous improvement in overall sales performance.</li></ul> Development and Executing Business <ul><li>Plan – Strategizing and conducting operator and distributor sales calls, you will sell portfolios of products to our current and new customers. You will oversee and create new business opportunities to enhance the Company profile within the Foodservice industry. Taking a data-driven approach, you will focus on void closures, white space opportunities, optimizing assortment, and upselling.</li><li>Leading Sales Efforts – Promoting a customer-centered culture, you will strive to exceed customer needs, requirements, and expectations resulting in fostering loyalty, increasing customer satisfaction, and driving growth. Were hoping you can take a new angle on what otherwise might be ordinary.</li><li>Conduct Business Reviews &amp; Provide Business Solutions – You will conduct business reviews with top operators and distributors. This will involve providing business solutions grounded in fact-based category management, including consumer insights, industry trends, demographic information, and customer analysis.</li><li>CRM – CRM systems play a vital role in driving business growth by leveraging data-driven insights and effective customer management practices. You will use CRM to maintain accurate and frequent customer information and record all sales and call activity. Generate reports on key performance indicators (KPIs) to measure performance and identify trends.</li><li>Collaboration – Driving best-in-class collaboration requires effective communication, knowledge sharing utilizing technology tools, and promoting shared goals. You will bring your passion for collaboration and work with cross-functional team members towards common sales goals and drive towards continuous improvement in overall sales performance.</li></ul> Requirements:&nbsp;<ul><li>Experience in sales and building customer relationships.</li><li>Excellent verbal and written communication skills along with a track record of sales success&nbsp;Strong ability to develop, present and execute customer plans.</li><li>Ability to understand market dynamics, forecast results, and analyze and interpret data.</li><li>Must have a growth mindset, take the initiative, be independent, and be motivated to drive continuous improvement.&nbsp;</li><li>Proficient Computer Skills in Windows, Microsoft Excel, and PowerPoint</li><li>Motor vehicle history with two or fewer moving violations within the last 36 months.&nbsp;</li><li>Experience in sales and building customer relationships.</li><li>Excellent verbal and written communication skills along with a track record of sales success</li><li>Strong ability to develop, present and execute customer plans.</li><li>Ability to understand market dynamics, forecast results, and analyze and interpret data.</li><li>Must have a growth mindset, take the initiative, be independent, and be motivated to drive continuous improvement.&nbsp;</li><li>Proficient Computer Skills in Windows, Microsoft Excel, and PowerPoint</li><li>Motor vehicle history with two or fewer moving violations within the last 36 months</li></ul>

Responsibilities: <ul><li>Screens low to moderately complex business proposals using pre-defined filtering criteria, researches relevant intelligence</li><li>Supports pre-feasibility and feasibility studies to establish technical, financial and marketing viability of new</li><li>Writes Concept Paper Papers that establish a high-level case for further developing moderately complex business ventures.</li><li>Supports specific sections of a business plan such as document finalization which include but are not limited to market analysis, 5- Extracts pertinent data from feasibility studies as inputs to business planning and develop economic/financial models for moderately 6- Evaluates business opportunities including valuation techniques and methodologies, defining scope of due</li><li>Gathers necessary intelligence to select potential investors, develop negotiation strategy, and develop</li><li>Participates in managing business portfolio, assists in facilitation of new business generation workshop</li></ul> Requirements: <ul><li>Bachelor’s degree in Finance, Business, Accounting, or Industrial Engineering</li><li>Minimum 7 years of experience in finance or business fields</li><li>Professional certification in finance CFA, CMA or PMP (Preferred)</li><li>Adequate understanding of financial analysis of companies and valuation methodologies; commercial principals of a transaction</li><li>Proficient in Microsoft Word, Excel and and expert in PowerPoint designs and presentation skills</li></ul>

Responsibilities: <ul><li>Would be responsible for growing the business with clients in the existing markets in his region /city.</li><li>She/he will follow the leads provided by the organization, assessing the actual customer need and providing the most appropriate product from the basket of products to the customer and convert them into sales.</li><li>She/he should have thorough knowledge of the chemical / packaging industry and keep himself updated on the new requirement trends, issues faced by the customer.</li><li>She/he will be responsible for identifying the exact sales opportunities for the leads provided of small and big corporate. Solve the changing needs of our clients; capitalize on the need to convert it into sale by pitching the organization s products to them</li><li>She/he will be conduct meetings with the business heads of the prospect organization in his city / region</li><li>She/he will visit the prospect organization along with the technical team, for product demonstration.</li><li>She/he will educate the prospects on the uniqueness and benefits of the organization products. S/he will pitch the benefits and the competitive advantage the organization products provide to the customer.</li><li>She/he will also be responsible for building a continuous relationship with the customer, such that he is retained and then passed on to the new team.</li></ul> Requirements: <ul><li>Qualified Engineer</li><li>2-4 years industry experience</li><li>Patience to develop customers</li></ul>

Overview: <ul><li>With a view to the further development of our division, we are expanding our dynamic team with a Support Consultant.</li></ul> You are partly involved in technical support, but also in broader advice: Responsibilities: <ul><li>Provide support to existing customers through email or telephone channels; as an expert you will be confronted with the most complex problems.</li><li>Making good agreements and setting expectations at the start of a new project</li><li>Installation and configuration of the application, where you can convert the customers wishes into functional processes in our solutions.</li><li>Providing training to our customers and following up on possible issues</li><li>Actively participate in the improvement of internal processes</li></ul> Telephone support for existing customers: <ul><li>As a Support Consultant you are the first point of contact for our customers when they need support.&nbsp;</li><li>You make an inventory of the situation and organize a suitable solution.&nbsp;</li><li>For more complex issues you communicate with the developers and consultants.&nbsp;</li><li>You are therefore also the key figure internally for handling support issues.&nbsp;</li><li>Support questions are usually followed up by telephone.</li></ul> Training and audits: <ul><li>In addition, you are also responsible for your own projects with existing and new customers.&nbsp;</li><li>Through a sophisticated configuration and in-depth training for users, you ensure that our customers can make optimal use of the functionalities of our solutions.&nbsp;</li><li>You work customer-oriented and structured.</li><li>You are active throughout Belgium.&nbsp;</li><li>You work from our offices in Ghent, Mechelen or Liège and working from home is also possible.&nbsp;</li><li>You report directly to the Operational Manager.</li></ul> Requirements:&nbsp;Education/career: <ul><li>You obtained a bachelors degree, preferably in IT or economics</li><li>You have a strong affinity with ICT and are willing to learn more in this domain</li><li>If you have worked with ERP or CRM software before, that is a plus</li><li>You have 2+ years of relevant experience</li><li>Affinity or a first experience with accounting is an important plus</li></ul> Knowledge and skills: <ul><li>You master the advanced functions of the Office package (Word, Excel and Outlook)</li><li>You are customer-oriented, even in difficult circumstances, and will therefore often listen actively and communicate in a clear and professional manner</li><li>You have the necessary didactic skills to provide training and have excellent communication and listening skills.</li><li>Thanks to your analysis and listening skills, you can convert customer needs into better processes.&nbsp;</li><li>You are assertive and can put yourself in the customers place to understand and convince them of their needs.&nbsp;</li><li>You can perfectly analyze their problems and solve them step by step, taking into account priorities, deadlines and budgets.</li><li>You express yourself fluently in Dutch, and you have a good understanding of French and English</li></ul> Personal characteristics: <ul><li>You are a troubleshooter and analytically set</li><li>You are naturally enthusiastic and positive and can also transfer this to others; you are bursting with energy and are a go-getter</li><li>You are flexible: you work both at the customer and at the office and remotely and on multiple projects at the same time</li><li>You are stress-resistant and can deal with demanding customers</li></ul>

Responsibilities: <ul><li>Lead the deployment and execution of the IQOS Customer Outbound/Proactive strategy to deliver a multi-channel service offering and best in class Customer Service Centre model across Egypt nationwide. Responsible for managing a team that has the responsibility to critically evaluation of the CSC services and the strategic development of Customer Care and Service activities executed through all Product care, outbound programs and channels. Other responsibilities include the development and deployment of service quality and data control practices, resolution of outbound &amp; Product care consumer escalations in a timely manner; the consumer database, customer churn, manage leads and train service staff. Play a collaborative role in growing and implementing standards and processes to try and exceed market specific NPS targets, maintain documentation such as process maps, operational records, Accountable for the Outbound process flows and its capacity plans, Product care budgets and their channel budgets, SOPs adherence.</li></ul> More Specifically you will 1- Project management Support operational rollout of campaigns (Acquisition &amp; Retention) in the assigned market, including, but not limited to <ul><li>Executing and checking outbound campaign flows and adjusting agent CTAs accordingly</li><li>Frontline staff knowledge enhancement (Remote Coaches/Inbound agents for product care matters)</li><li>Reporting , analysing and offering insight/remedial actions to resolve any technical issues in the market that effect day to day operations</li></ul> 2- Consumer Programs <ul><li>Champion Omni-channel care and consistent customer experience across all outbound programs &amp; Campaigns.</li><li>Lead development and localization of operational care fit for Omni-channel B2C use, Lead the deployment and continuous improvement of programs/services including Acquisition programs (ie Device Lending), NPS/Sentiment management programs (Positive &amp; Negative) Retention programs.</li></ul> 3- Product Care Manage market product care practices and governance which maximize customer satisfaction while creating efficiencies and minimizing costs. <ul><li>Product Warranty and goodwill entitlement practices and process maps.</li><li>Refund policy and modes of compensation.</li><li>Product diagnosis (L0 &amp; L1).</li><li>Replacement Strategy (Channels, mechanics, process governance, Reconciliation)</li><li>International Warranty.</li><li>Self Service replacement (QURE).</li></ul> 4- Care Operations <ul><li>Lead the operational deployment of all programs executed via the customer service center channel.</li><li>Evaluate and refresh processes periodically to ensure the health of the process is sound and adheres to SOPs at all times.</li></ul> 5- Vendor Management <ul><li>Create a great channel communication with (LSP/CSC) vendors, while maintaining a close eye of efficiencies, best practices, and cost optimization.</li><li>Challenge and improve the performance and development of these vendors to ensure consumers needs are heard and met.</li></ul> 6- Outbound Operations <ul><li>Ensure OB customer care deliverables are with aligned RRP commercial activities at a regional/local level.</li><li>Monitor and track OB programs performance at market level and identify areas of improvement acting as the voice of the customer internally for continuous performance improvements</li></ul> 7- Data Analysis &amp; Reporting <ul><li>Define, Manage and report on market KPIs in a digestible and actionable format to the wider business to highlight programs and product care performance and priority areas of focus, use data as a key catalyst for evaluating improvement for the business and customer.</li></ul> 8- Team Management <ul><li>Manage, Motivate and drive performance of the local customer care team to ensure market SLAs and KPIs are observed and met.</li><li>Ensure forecast and plans are submitted and aligned with relevant stakeholders to ensure operation continuity per market of responsibility.</li></ul> Requirements: Qualifications <ul><li>Minimum 10 years of work experience, with minimum 5 years in Remote Sales within a Call Center.</li><li>Minimum 5 years of supervisor/team leader/manager experience is mandatory.</li><li>Ability to multi-task in a dynamic environment, build relationships, solve problems, impact and influence.</li><li>Client centric mentality.</li><li>Business and financial Acumen is a must.</li><li>Advanced analytical &amp; planning skills.</li><li>Self-motivated, driven and the desire to help.</li><li>Excellent communication skills both verbal and written.</li><li>Arabic &amp; English proficiency is a must.</li><li>Strong people skills.</li><li>Outstanding organizational skills.</li><li>Tech Savvy - Finding ease in understanding and navigating new systems and its set-up.</li><li>CRM knowledge is a plus.</li></ul>

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87 crm executive Jobs found

CRM Executive

Executive Sales and Marketing_South

Executive Sales and Marketing_Delhi

Senior Solution Architect - CRM

Business Development Executive

Account Executive - Walnut Creek, CA

Senior Business Development Analyst

Senior Executive Marketing

Support Consultant

CSC - Outbound & Product Care Manager

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87 crm executive Jobs found

CRM Executive

Executive Sales and Marketing_South

Executive Sales and Marketing_Delhi

Senior Solution Architect - CRM

Business Development Executive

Account Executive - Walnut Creek, CA

Senior Business Development Analyst

Senior Executive Marketing

Support Consultant

CSC - Outbound & Product Care Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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WhiteCrow is on a mission to connect companies with the best talent across the globe.