Managing Applications Consultant - Ami Enterprise Architect

Manager (OMS Platform & E-Commerce)

CRM / ERP Expert (Business Engineer)

Product Software Engineer II

Solutions Architect (Bristol/Malmesbury)

Asst. Manager Sales & Marketing – HTL-West

Associate Consultant - MS Dynamics CRM

B2C Team Lead

Customer Service Representative

O2O Service Project Manager – Digital IT

Responsibilities: <ul><li>Experience designing smart meter and smart grid enterprise architecture, including MDMS systems, head end systems, CRM integrations, enterprise service bus setup and more.</li><li>Familiarity with Utilities Meter to Cash process, and data analytics use cases for smart metering.</li><li>Experience delivering solution design consulting engagements, and supporting go-to-market sales teams in smart metering and/or smart grid.</li><li>5-10+ years supporting utilities clients in a pre-sales, subject matter expert, and/or consultant capacity.</li><li>Leadership role in designing and managing delivery teams for client smart metering engagements.</li><li>Experience with SAP Testing processes and SAP transactions codes.</li><li>Support go-to-market sales teams in presales activities including client solutioning, RFP responses, solution costing/pricing among other activities.</li><li>Attend design workshops and collect functional requirements. Assist business process team in business process design for smart metering, analytics and smart grid.</li><li>Support fix-it team as functional advisor Update weekly functional team status and identify risks and issues Work with AMI SI, TIBCO team, and Meter Data Management System project team (using EnergyIP) to develop integrated design.</li><li>Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.Applications Consultants have expertise in a specific technology environment.</li><li>They are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package based solutions (e.g. SAP, ORACLE). These roles also require functional and methodological capabilities in testing and training.</li></ul> Requirements: <ul><li>You have a leading role in projects with strong client exposure. You are responsible for functional and technical guidance over the whole project or application lifecycle and you act as a client-facing lead developer.</li><li>You drive sales opportunities within your area of responsibility.</li><li>You know future developments in several applications and/or technologies and you are seen as subject matter expert within your unit and beyond.</li></ul> <ul><li>Qualification: 9 – 13 (3 years min relevant experience in the role), Bachelor’s Degree.</li><li>Certification: Should have SE level 2 and seeking level 3.</li><li>Should be master in Package Configuration.</li><li>Must have experience in Architecture Knowledge, Testing and Vendor Management.</li><li>Should be proficient in Business Analysis, Business Knowledge &amp; Technical Solution Design.</li><li>Our client is an Equal Opportunity Employer encouraging diversity in the workplace.</li><li>All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.</li><li>This is a general description of the Duties, Responsibilities and Qualifications required for this position.</li><li>Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, our client will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.</li></ul> Other Location:- Toronto, Calgary, Vancouver Halifax, Montreal&nbsp;

Role: <ul><li>This position will be responsible for all aspects E-Commerce Projects &amp; Operations run.&nbsp;</li><li>Company has implemented an Order Management Platform / Systems (OMS) to facilitate E-Commerce business with Market Places, and self-hosted eBoutique’s.</li><li>The role requires the individual to work closely with various teams across the organization, also external key stakeholders. (Internal IT teams, supply chain operations, key business users, OMS partner, marketplaces, store operations, CRM, and digital teams)</li></ul> Responsibilities: <ul><li>Learn and understand the OMS platform and all systems integrated around it to help effective E-Commerce (D2C Channel – Direct to Consumer)</li><li>Lead and drive projects and new business initiatives.&nbsp;</li><li>Work closely with OMS partner (project managers, delivery teams &amp; support teams).</li><li>Liaise with business stakeholders, key users, OMS partner, other IT functions, for BRD build &amp; functional specifications for new business scenarios and conceptualization.</li><li>Drive systems integrations, mapping data elements, defining system logic, SIT, UAT and delivery of the product in close working engagement with peers and other stake holders.</li><li>Support Integrations across platforms: OMS, SAP, master data tools, marketplaces and other integration platforms and relevant systems, partners.</li><li>Be involved in security assessment and work closely with Cyber Security team to help analyze and deploy the right solution in compliance as per group compliance.</li><li>Follow governance and data protection standards, guidelines set and formalized by the group.</li><li>Understand &amp; support, systems &amp; data flows: Be part of business requirement analysis with the team, help with design, documentation, to ensure proper functional specifications.</li><li>Management of regulatory &amp; compliance requirements: new developments, change management, disaster recovery plan &amp; compliance.</li><li>Ensure security and IT governance of the platform.&nbsp;</li><li>Work closely with security teams and ensure compliance as per group standards.&nbsp;</li><li>Ensure implementation and enforcement of information security compliance to be aligned with OMS systems.</li><li>Risk mitigation and control: Identification of technology risks, business process risk, operational risk.&nbsp;</li><li>Propose communication and development of “best practice” solutions, and implementation of mitigating controls in consistency with company strategy.</li><li>Marketplace Support: Follow guidelines and SLA’s set with the marketplaces.&nbsp;</li><li>Mange protocol to get optimum support from the marketplaces.&nbsp;</li><li>Use relevant escalation matrix as and when necessary.</li><li>Documentation: Ensure proper documentation.&nbsp;</li><li>SOP and process compliance.</li><li>Help build effective KT and training document.</li><li>Stake Holder Management: Interact and work closely with business management, key stakeholders to facilitate effective collaboration.</li><li>Act as the IT leader to liaise &amp; lead communications with internal and external auditors.&nbsp;</li><li>Based on findings help implement the relevant recommendations.</li><li>Ensure an effective balance between real-world risks and the business need for speed, agility, flexibility, and performance.</li></ul>&nbsp;Requirement: <ul><li>Bachelors degree in IT, Computer Applications, from and accredited college, university is required.&nbsp;</li><li>Master’s degree is an added advantage.</li><li>IT certifications: Project Management, SCRUM Master, AGILE, any will be an added advantage.</li><li>Total experience between 07-12 years. Min.&nbsp;</li><li>4-6 years of experience working in any of E-commerce environment, Order Management System, E-commerce marketplace.</li><li>Preference: Preferably worked in a multi-national company, E-Commerce organization, consulting firm</li><li>Good understanding &amp; working knowledge of Order to Cash (O2C) process, E-Commerce Operations. Deals, bundling, promotions, etc.. understanding of marketplaces (e.g., Lazada, Shopee, Amazon, E-bay, etc.)</li><li>Experience with system debugging, SQL language, HTML, JavaScript, API integration, is necessary.</li><li>Certification in any will be an added advantage.</li><li>Good understanding Enterprise Architecture, experience in modeling and graphic representation, providing systems processes guidance.</li><li>Ability to design and build system workflows, in compliance as per Design Authority.</li><li>Good Proficiency in Excel and using MS Office Suite (PowerPoint, VISIO, TEAMS).</li><li>Knowledge and understanding of Security Parameters and Data Protection.</li><li>Working knowledge of stocks management, stock replenishment, sales orders, sales posting, sales and finance reconciliation is necessary.</li></ul> Other Skills: <ul><li>Have a customer-focused attitude.&nbsp;</li><li>Good communication skills.&nbsp;</li><li>Proficiency in English.</li><li>Pro-active &amp; anticipatory in thinking style with ability to understand customer needs and business priorities.</li><li>A good leader.&nbsp;</li><li>Ability to work effectively with peers and business teams.&nbsp;</li><li>A good team player.</li><li>Effective at, planning and organizing, ability to influence decision-making.</li><li>Conflict management &amp; team management, adaptability.</li><li>Critical thinking and problem-solving attitude.</li><li>Able to work under high pressure.</li><li>Ability to manage collaboration and work closely within multi-culture environment.</li><li>Ability to display a high degree of professionalism in dealing with senior management and users.</li><li>A team player who has the ability to motivate others, making it fun while getting the job done.&nbsp;</li><li>The energy, enthusiasm, and drive to make it happen.</li></ul>&nbsp;

Responsibilities: You will be part of the End-to-End team “Pre-Sales” in the Business Domain “Sales &amp; Marketing” as part of the global internal IT. The services that the team delivers, consist of:&nbsp;&nbsp; <ul><li>Business Process Analyses / Business Process Consulting / Support on best and optimal defined processes regarding global applications like; Microsoft D365 Business Central, D365 Sales, ServiceNOW and additional application interfaces.&nbsp;&nbsp;</li><li>Request for Quote / Request for Order&nbsp;</li><li>SLA Case, Ticket Management&nbsp;</li><li>Automated Sales Invoice preparation&nbsp;</li><li>Interactions with Finance, Sales, Service, SW Supply &amp; Product processes&nbsp;</li><li>&nbsp;Provides advice during the implementation cycle, including configuration, customization, and testing of Microsoft Dynamics 365 Business Central, Microsoft D365 Sales, ServiceNOW and other Sales applications&nbsp;</li><li>With your teammates you are the interface to our end-users and peers from other teams. You understand the demands, requests, incidents of them and translate that into solutions and services.&nbsp;&nbsp;</li></ul> Key Relationships&nbsp; <ul><li>Works closely together with Product Owner and Rollout Transition and Support Team&nbsp;</li><li>Frequently synchronizes and exchanges with Business Engineers from other teams (Cross Domain)&nbsp;</li><li>Close relationship with BiT Rollout Transition and Support Team&nbsp;</li></ul>&nbsp;Requirements: <ul><li>Bacherlor´s degree in computer science, electrical or computer engineering or related degree preferred&nbsp;</li><li>Microsoft Dynamics NAV – Business Central, MCP Certification; Know how would be a big advantage&nbsp;</li><li>M365 Sales; Know how would be a big advantage&nbsp;</li><li>Experience working in an agile team or as a member with SAFE, KANBAN and/or SCRUM&nbsp;</li><li>3+ years of experience in designing, planning, and implementing processes within medium to large organizations (&gt;2,000 users)&nbsp;</li><li>Proven experience to handle a lot of customer demand and build solutions out of it for all customers.&nbsp;</li></ul> Key Skillset : <ul><li>Multiple years of ERP Know How (Microsoft Navision, Business Central is a plus)&nbsp;</li><li>Multiple years of CRM Know How (Microsoft D365 Sales is a plus)&nbsp;</li><li>Experience working in an International Company – Environment&nbsp;</li><li>Experience with Global Application Setup – Global/International Business Processes&nbsp;</li><li>Sales process background or working experience&nbsp;</li><li>Experience on specific sales applications is a plus like Marketo, Service Now&nbsp;</li><li>Working on a Self-Managed and Self-Motivated level; used to work in different teams (globally) and different projects in parallel&nbsp;&nbsp;</li><li>Passion for Customer Satisfaction&nbsp;</li></ul>&nbsp;&nbsp; &nbsp;

Responsibilities: <ul><li>Develop maintainable and scalable multi-tier SaaS applications with web-based and plugin-based clients on Microsoft technology stack and a variety of ERP/E-Commerce platforms.</li><li>Responsible for key contributions to development and programming activities for various customer facing ERP/E-Commerce integrations, online platforms, and services.</li><li>Actively contribute in an Agile team and ensuring development tasks are driven from start to production.</li><li>Fast learner that is able to dig deep into new technologies/systems and confidently deliver code for a number of programming languages and systems.</li><li>Build, document, test, deliver, maintain high quality code for complex systems, diagnose and resolve complex issues.</li><li>Participate in special projects such as greenfield, creating microservices, reviewing third party libraries, and conducting technical research.</li><li>Write maintainable and readable code that meets technical standards / best practices as set by the development team within a CI/CD environment.</li><li>Mentor/coach less experienced team members and always willing to learn.</li><li>Have a team first mentality and have strong interpersonal skills.</li><li>Provide customer support with technical issues.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science or related field.</li><li>4+ years of experience in professional software development.</li><li>1+ years of experience developing and supporting customer facing applications.</li><li>Working knowledge of programming with C#, .NET, JavaScript, Web, Windows</li><li>Experience working in an Agile (preferably SCRUM) environment and leveraging Azure DevOps (or similar tool).</li><li>Experience working with databases (MS SQL Server or similar RDBMS), SQL</li><li>Proficient in object-oriented design and development using software development best practices.</li><li>Comfortable using Web services (SOAP and/or REST), Git (VSTS), JSON, XML, PowerShell, Visual Studio (or similar IDE), HTML/HTML5, CSS, MVC, Web API’s</li><li>Excellent at problem solving and debugging.</li><li>Strong verbal, written, and presentation skills.</li></ul>&nbsp;Nice to Have:<ul><li>Experience with Azure DevOps pipelines.</li><li>Familiar with ERPs.&nbsp;Experience developing integrations/plugins for Dynamics 365 Finance &amp; Operations/AX with X++, Business Central/NAV with AL, or other ERPs a plus.</li><li>Experience developing performant and highly-scalable web services.</li><li>Experience working with VMs, containers, MVC, AJAX, JQuery, PHP, and Azure/AWS Cloud technologies.</li></ul>

Solutions Architect Location: Bristol UK &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hours: Full time Salary: Competitive&nbsp;Due to expansion our client - a global technology enterprise is currently actively recruiting for a Solutions Architect to join an established team based in Bristol, UK. &nbsp;As an experienced Solutions Architect you’ll have an exceptional track record in enterprise-level application design / application architecture and solid experience of CMS, E-commerce, CRM, and ERP platforms (e.g., Adobe, Salesforce, SAP). As a senior consultant, you will be expected to provide guidance and thought leadership to the business and IT teams as well as communicating design decisions and managing the expectations of key stakeholders appropriately.&nbsp;You will be expected to interpret requirements, identify capability gaps, and produce design documents including logical design, capability maps, integration, and data views, ensuring the smooth implementation of projects into business-as-usual support. To qualify for this role, you should have the following skills: <ul><li>A proven track record of enterprise level application design / application architecture is essential</li><li>Experience of CMS, E-commerce, CRM, and ERP platforms (e.g., Adobe, Salesforce, and SAP) is essential&nbsp;</li><li>A proven track record of senior level business engagement / stakeholder management is essential</li><li>Experience of working within an established and efficient global architecture team is highly desirable</li><li>Experience with enterprise architecture methodologies (i.e., TOGAF) would be beneficial</li><li>Experience in supporting project delivery involving both in-house and third-party design, development, testing, and project management partners is desirable</li><li>An understanding of security principles and how such policies can be applied to the design of solutions would be beneficial</li></ul> What the role can offer you: <ul><li>Performance-related bonus scheme </li><li>Competitive pension scheme </li><li>Life assurance and income protection</li></ul> Lifestyle: <ul><li>27 days’ holiday (plus public holidays) </li><li>Ability to purchase additional holidays </li><li>Free parking on-site (excluding Bristol)</li><li>On-site hair salon, sports centre and gym – all free</li><li>Free lunch and free, (unlimited) hot drinks and fruit</li><li>Free on-site Lifestyle Assist service (concierge)</li><li>Electric vehicle salary sacrifice scheme </li></ul>&nbsp;Health &amp; Wellbeing: <ul><li>Private medical insurance </li><li>Dental insurance</li><li>Health Assessments</li><li>Employee Assistance Programme</li><li>Free GP service (both on-site and digital)</li><li>Free gym, fitness classes and wellbeing centre on-site</li><li>Fertility treatment and menopause support</li></ul> If you are ready to take that next step in your career and would like to have a discreet discussion about this role, please contact me directly at <a href="mailto:brian.greaves@whitecrowresearch.com" rel="noopener noreferrer" target="_blank">brian.greaves@whitecrowresearch.com</a> or via LinkedIn: <a href="https://www.linkedin.com/in/brian-greaves1987" rel="noopener noreferrer" target="_blank">linkedin.com/in/brian-greaves1987</a> or alternatively, apply now!&nbsp;

Responsibilities: <ul><li>Work with the senior team in creating product integrations and new/existing client development</li><li>Ability to Handle existing Customers and Sales and maintain &amp; achieve the given targets.</li><li>Executing the Sales with proper coordination &amp; assistance from the help of back office&amp; plant.</li><li>Independently handling customer objections &amp; after-sales complaints after concurrence with management.</li><li>Identify new business opportunities by tapping potential customers from different segments.</li></ul> Requirements: <ul><li>An MBA/ IIP/SOP Graduated.</li><li>At least 3 years of experience in selling HTL.</li></ul>

Responsibilities: <ul><li>As an Associate Consultant – Cloud Managed Services you will provide 24x7 technical support for issues that involve our Cloud Support customers cloud services.&nbsp;</li><li>You will operate under pressure to isolate problems which are directly affecting our customer systems.</li><li>Using your experience and sound technical knowledge you will assess issues and provide solutions for problems that cannot be handed by your tier 1 peers.&nbsp;</li><li>If an escalation is needed when troubleshooting, you have the support of the Escalation Lead.</li><li>You will be working in a fast-paced environment supporting out customers around the world.&nbsp;</li><li>You will need to keep your skills up-to-date and relevant for the cloud technologies which we offers services for.</li><li>You will monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.&nbsp;</li><li>The team which you work in provides support services focused on cloud technologies across Workplace, Data Center and Security.</li><li>s a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.</li></ul> Requirements: <ul><li>Desire to work in fast-paced, challenging environment</li><li>Awareness that this is a 24x7 environment and a willingness to work across shifts during this time frame</li><li>Previous experience in a customer support role</li><li>Being present and available to clients requiring technical assistance</li><li>Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations</li><li>Positive attitude, highly motivated and results-oriented</li><li>Ability to converse with senior stakeholders</li><li>Excellent communication skills with the ability to manage challenging conversations in a professional manner</li><li>Methodical approach to troubleshooting</li><li>Passion for technology and view cloud technologies as an exciting opportunity</li><li>Active listener and effective communicator</li><li>Ability to prioritize and demonstrate relentless discipline in achieving goals</li><li>Willingness to contribute to the central escalation knowledgebase</li></ul> Job Specifics &amp; Technical Requirements: <ul><li>Should be able to handle first point escalation for all technical and process issues</li><li>Provide technical subject matter expertise wherever required and ensure proper communication and quick resolution as incident manager</li><li>Plan and schedule changes while coordinating with different stakeholders</li><li>Follow quality / security process defined for the engagement</li><li>Work in line with service improvement programs</li><li>Knowledge of Dynamics 365 - CRM with hands on experience</li><li>Working experience using CRM SDK</li><li>Workflow and Plugin differentiation</li><li>Web API and OData</li><li>CRM integration knowledge like SharePoint, Outlook etc.</li><li>Server side synchronization</li><li>Customizing and creating CRM entities</li><li>Knowledge of Dynamics NAV and AX modules would be an added advantage</li><li>PowerApps: Form, field, Business Rules, Workflows, Actions, Solutions</li><li>PowerBI: Dashboards, Reports, Capacity management, gateway connections.</li><li>Knowledge on MS Flow</li></ul> Other Requirements: <ul><li>University graduate, preferably with an Engineering degree in Electronics and Telecommunications or Information Technology</li><li>Previous role within the support services</li><li>Relevant certifications in Dynamics CRM and Power Platforms are desirable.</li><li>Your excellent written English skills will be used to develop Knowledge Base Articles and maintain system documentation.</li><li>Your spoken English language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.</li></ul>

We are offering an exciting and interesting position, with professional development- B2C team lead in a Global company.&nbsp;Main Accountabilities <ul><li>Full responsibility for all B2C solutions of the Israeli market, including Salesforce, E-commerce, Landing sites, integration tools</li><li>An active and proactive business partner for the marketing and digital department.</li><li>Promoting activities that support the growth of our business and for the benefit of our consumers.</li><li>Management of implementation and development projects following business requirements as well as providing ongoing support to users and system maintenance.</li><li>Implementation of the clients data security standard, as well as GDPR compliance for the security of personal data</li><li>Management of annual work plans, annual budgets, and project budgets</li><li>Implementation of global and regional work plans.</li><li>An active staff member in regional and global projects and activities.</li><li>The constant search for solutions that exist globally and adapt them to the Israeli market.</li><li>Streamlining processes and introducing innovation into the field.</li><li>Management of a team of project managers (company employees and subcontractors).</li></ul>&nbsp;&nbsp;Requirements&nbsp;1) 5+ years of experience in leading the field / team responsible for B2C solutions / CRM / Marketing / Digital2) Extensive experience in Salesforce, which includes implementation/development, architecture, data structure, development environments, and good familiarity with the platforms product range.3) Good familiarity and proven experience in system version management (Release management) and DevOps.4) Good familiarity with IT frameworks such as Agile (Scrum), and ITIL.5) Extensive experience in integration with priority to Workato / Mulesoft.6) Good familiarity with global companies7) High level of English8) Advantage for: Salesforce.com certifications, Knowledge, and experience in Marketing Cloud

Responsibilities: <ul><li>Customer Service Representative is the key to assuring customer satisfaction through on time delivery commitments and quality and accuracy of product delivery with focus of improving our customer service processes through LEAN principles.</li><li>This position reports directly to the Customer Service Supervisor located in North America, and you will work from our Kuala Lumpur office.</li><li>You will ensure all customer orders are processed in an efficient, accurate and timely manner while managing incoming phone calls.</li><li>You will work closely with the sales team and technical support team by entering service tickets in the CRM system.</li><li>You will support all Operations functions as needed to support customer demands.</li></ul> Requirements: <ul><li>Education – Secondary education or above, 1 or more years in customer service role</li><li>Experience – Proficient Microsoft office experience with strong typing skills and computer efficiency.</li><li>Experience in Sage X3, Salesforce CRM, 3CX phone system is a plus.</li><li>Skills – Excellent verbal and written communication skills in English and Mandarin.</li><li>Customers Define our Success – Solid foundation of customer care and relations with excellent talent for using strategies to improve our customer experience from first contact point of view.</li></ul>

Role Description:&nbsp;<ul><li>This role is for a O2O service project manager to join the Zone Digital IT Team which is based in Shanghai</li><li>The Digital IT Team covers the implementation &amp; evolution of the following functions: eCommerce websites, Content websites, Digital Services, eCommerce reporting, CRM solutions, Product Information management, Digital Asset Management implementation</li><li>On top of this it manages the operations of all the functions mentioned. It is a team which is constantly growing with the growing business needs</li><li>We are looking for a talented, outstanding and humble individual to join our team managing Online digital service, offline service projects, leading new initiatives related to O2O services and customer lifetime value management</li><li>The role is reporting to the North Asia &amp;SAPMENA O2O Service Factory Program Manager in Digital Marketing and Innovation Team</li><li>The role is within zone IT organization, while we are open to individuals who have strong technical skills coming with various backgrounds</li><li>This role combines product manage together with project management, change request management and stakeholder management from countries, zones and global teams</li><li>It would be best filled by someone who has experiences of launching global applications or leading O2O programs at local level</li></ul>&nbsp;Responsibilities: <ul><li>Lead &amp; manage the digital service projects, O2O service implementation projects across regions with different key stakeholders.</li><li>Know the market trend on digital services and be able to introduce best practice.</li><li>Build the service roadmap for N.A and SAPMENA Zone in alignment with the global roadmap &amp; zone specification.</li><li>Ability to understand technical challenges and resource restrictions to make educated trade-offs or provide alternative options.&nbsp;</li><li>Be able to liaise and communicate to all stakeholders, this includes global DMI, CDO, zone business teams and local business &amp; IT digital teams.</li><li>Be able to prioritize the business needs with different business group.</li><li>Be able to communicate on a range of topics from business tasks to infrastructure and hosting &amp; CRM.</li><li>Be able to design &amp; enable the data flow within the service, shaping the development based on business requirements.</li><li>Manage finances and contracts for any vendors which are supporting on project implementation.</li><li>Manage the third-party vendor to deliver the project within time and budget.</li><li>Manage the scope, risk/issue and quality of the projects.</li><li>Manage the stakeholders’ communication of the project.</li><li>Track the ROI and the business outcome of the service projects.</li></ul>&nbsp;Requirements:&nbsp; <ul><li>Around 5 years of experience on project management, and 5 years of digital marketing experience are required</li><li>Technical savvy and knowledgeable on CRM solutions, digital solution etc.</li><li>Significant project management experience with a deep understanding of project and process design, methodology and tools. Experience on managing global or zone level projects will be a strong plus</li><li>Demonstrated cross-functional project management skills and methodologies with trackable records of projects delivery</li><li>Strong technical background with the knowledges on eCommerce, website, CRM, and online and offline digitalization technologies.</li><li>Competent to understand global strategy and execute it within N.A &amp; SAPMENA local markets.</li><li>Proactive at understanding business specifications, providing solutions and solving complex problems.</li><li>Someone who is creative and interested into eCommerce/retail/social commerce, emerging trends and technologies, willing to share ideas of how we can implement new idea to bring tangible business benefit.</li><li>&nbsp;Experiences on technical product management or product release is a plus.</li><li>Knowledges and experiences of application delivery, service implementation and change request management (either online or offline).</li><li>Ability to effectively work smart and coordinate multiple pieces of work at the same time.</li><li>Ability to deal with conflicting requirements and scope change between countries.</li><li>&nbsp;Teamwork in a multinational environment.</li><li>Ability to track and report status to IT management and business partners.</li><li>Ability to work with ambiguity and resilience</li><li>&nbsp;Strong written, verbal, and presentation skills in English</li><li>A quick learner and full of self-motivated, sense of responsibility</li></ul>

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