Transaction Delivery and Service Excellence Team Supervisor

Strategic Sourcing Analyst – Global Mechanical

AI/ ML Engineer

Principal Designer

Technical Support Specialist

Technical Lead - Data Engineering

Payroll Finance Lead

Product Owner

Mgr II Qlty & Reliability Engineering

Systems Engineer

Responsibilities: <ul><li>Supervise the Transaction Delivery and Service Excellence teams, providing leadership and support to ensure high-quality service delivery.</li><li>Design contact management and transaction delivery strategy in line with the overall HR strategy</li><li>Monitor and evaluate team performance against service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed targets.</li><li>Develop and implement strategies to enhance service quality, efficiency, and customer satisfaction.</li><li>Facilitate regular team meetings to discuss performance, share best practices, and address service delivery challenges.</li><li>Collaborate with departments and stakeholders to understand service requirements and align team efforts with organizational goals.</li><li>Drive continuous improvement initiatives by identifying enhancement opportunities and implementing process changes.</li><li>Design the team budget and monitor financial performance versus budget.</li><li>Manage customer feedback mechanisms, ensuring feedback is analyzed and used for service improvements.</li><li>Provide coaching and training to team members on service excellence principles.</li><li>Handle complex service issues and escalations, offering solutions that balance customer needs with organizational objectives.</li><li>Prepare and present reports on service performance, improvement initiatives, and customer feedback to management and stakeholders.</li><li>Contribute to the development and revision of service delivery policies and procedures.</li><li>Ensure compliance with company standards, policies, and regulatory requirements.</li><li>Foster a positive and collaborative work environment that encourages innovation and excellence.</li><li>Address and resolve complex inquiries related to reporting, automation, and knowledge articles.</li><li>Report performance metrics to higher management.</li></ul> Requirements: <ul><li>A bachelors degree in business administration, management, or a related field is preferred.</li><li>A masters degree or relevant certification in service management is a plus.</li><li>A minimum of 4 years of experience in a service delivery or customer service management role is required, preferably within a shared services environment.</li><li>Proven supervisory or leadership experience with the ability to lead and motivate a team.</li><li>Strong understanding of service excellence principles and best practices.</li><li>Excellent communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Experience with HR technology (HRIS, case management tools, etc.).</li><li>Proficiency in using service management software, CRM systems, and data analysis tools.</li></ul> Location: <ul><li>Cluj, Romania</li></ul>

Responsibilities: <ul><li>Execute commodity strategies aligned with business objectives.</li><li>Enhancing Localization and Global Expansion, especially for Asia market</li><li>Monitor global market trends, supply-demand dynamics, and geopolitical factors.</li><li>Mitigate risks related to commodity price fluctuations.</li><li>Identify and develop new suppliers in collaboration with cross-functional teams.</li><li>Optimize the supplier base to enhance efficiency and quality.</li><li>Conduct RFQs for NPI (New Product Introduction) projects.</li><li>Negotiate master purchasing contracts, Quality Assurance agreements, Non-disclosure agreements, consignment contracts, etc., with suppliers.</li><li>Drive cost reduction initiatives through comprehensive cost analysis, market data evaluation, and negotiation.</li><li>Collaborate with engineering teams to lead Value Analysis/Value Engineering (VA/VE) projects.</li><li>Coordinate cross-functional efforts to achieve project KPIs including savings, lead time reduction, minimum order quantity optimization, dual sourcing, and localization.</li><li>Identify risks, opportunities, and underperforming suppliers; implement corrective actions to mitigate risks and ensure continuous improvement.</li><li>Collaborate with plant teams as necessary.</li><li>Strengthening Supplier Management / Long-Term Partnerships/ supplier strategy</li><li>Supporting Successful NPI Project Execution</li><li>Reports To: Directly reports to Global Mechanical category leader</li></ul> Requirements: <ul><li>Bachelors degree or above in a relevant field</li><li>Fluent in spoken and written English</li><li>5+ years of sourcing experience in the machining field, familiar with tooling, stamping, molding, plating, diecasting &amp; machining</li><li>5 years’ Experience working in a global/region commodity role in a multinational company.</li><li>This position will strengthen strategic partnerships with key suppliers with multi skills</li><li>Engineering background is advantageous.</li><li>Proficiency in office software; Familiarity with SAP</li></ul>

Responsibilities: <ul><li>Responsible for ensuring that ML models and pipelines are deployed successfully into production</li><li>Implementation of ML features for new and existing systems</li><li>Deploy applications to AWS cloud leveraging on the full spectrum of the AWS cloud services</li><li>Automate model training, testing and deployment using CI/CD</li><li>Understand and implement metrics to verify effectiveness and soundness of the ML model</li></ul> Requirements: <ul><li>Formal training in a quantitative discipline (e.g., statistics, operations research, economics, computer science, mathematics)</li><li>5 years of relevant work experience in data analysis, data science or related fields, with deep expertise in statistical data analysis</li><li>Experience with Python and related ML libraries (eg. Pandas, Pytorch)</li><li>Experience with database languages (e.g. SQL)</li><li>Experience working in a multi-disciplinary team of data scientists, software engineers, product managers and subject domain experts</li><li>Experience in Agile working environment</li></ul> Preferred requirements: <ul><li>Experience with AWS cloud services like AWS Textract and Comprehend is preferred</li><li>Experience with Dagster/Airflow is preferred</li><li>Experience in MLOps</li><li>Experience in delivering Natural language processing (NLP) products</li></ul>

Responsibilities: <ul><li>You are kind, generous, nurturing, supportive, and can see beyond your own ideas or instincts.</li><li>You love to study and design for consumer behaviors with a specific interest in consumerism, retail, and evolving cultural norms.</li><li>You believe in the power of brand, a well-articulated point of view, and the necessity of driving measurable business outcomes.</li><li>A deep love and bias for designing products that blend interaction design with brand visual, and content design.</li><li>All designers are expected to be as sensitive to visuals as they are to system and interaction details.</li></ul> Requirements: <ul><li>Magical powers come through your ability to add clarity to opportunities and to frame problems that drive designers and product work into new realms.</li><li>You love craft and are driven by refining and inventing new capabilities - either through broadened territories like motion design or technology/software tools.</li><li>Undeniable ability to inspire and provoke new thinking that can catalyze partners and designers on your respective teams.</li><li>You have a remarkable ability to set and evolve the vision of a product experience through your strategic storytelling, problem driven frameworks, insight gathering, comprehension of visual design and interactive design craft.</li><li>You have set new standards around design in your previous work and can demonstrate major shifts in quality and perspective.</li><li>Incredible ability to tell stories of your work through presentation design, prototypes, storytelling, and explicit connection to larger business strategies.</li><li>Deep understanding for how to motivate design work through explorations, concept development, and creative directions that draft off a core brand design system.</li><li>Proven ability to broaden a creative brief and introduce unexpected visionary concepts that evolve the orthodoxy and convention of a product experience, on behalf of the user’s behaviors.</li><li>Ability to take calculated risks in concepts - pushing against some conventions while not straying too far that it becomes unusable or incongruent with a brand positioning or identity.</li><li>Thrive on provoking new thinking through design work - both in interaction, architecture and visual brand design terms.</li><li>You love being an independent contributor but also understand you are a leader that others will look up to and model against based on your insanely talented craft and visionary instincts.</li><li>12+ years of experience in consumer facing digital product design work.</li></ul>

Responsibilities: <ul><li>Provide technical support and maintenance for CLS (ACBS) environments, ensuring high availability and performance.</li><li>Collaborate with development, QA, and infrastructure teams to resolve technical issues related to ACBS.</li><li>Support and troubleshoot ACBS-related batch processes, data interfaces, and connectivity components.</li><li>Work closely with project managers and architects to provide technical input on integration and migration strategies.</li><li>Assist in the planning and execution of data migrations, system integrations, and environment upgrades.</li><li>Monitor system logs and performance metrics to proactively identify and resolve potential issues.</li><li>Document technical procedures, issue resolutions, and configuration settings.</li></ul> Requirements: Experience: <ul><li>2–5 years of experience supporting ACBS (Advanced Commercial Banking System) environments, especially CLS configurations.</li><li>Strong understanding of ACBS architecture, batch jobs, workflows, and system integration points.</li><li>Experience in integration and migration projects, preferably within banking or financial services.</li><li>Proficiency in scripting (e.g., PowerShell, Shell), SQL, and basic middleware configurations.</li><li>Familiarity with interface technologies like REST, SOAP, MQ, or file-based integrations.</li><li>Ability to work under pressure and manage multiple priorities in a fast-paced environment.</li></ul> Preferred Qualifications: <ul><li>Knowledge of ACBS-related modules such as loan servicing, collateral management, or credit facilities.</li><li>Experience working in environments with Agile or DevOps methodologies.</li><li>Exposure to cloud infrastructure (AWS, Azure) is a plus</li></ul> Educational Qualification: <ul><li>Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field.</li></ul>

Responsibilities: <ul><li>Define and drive the data engineering strategy and roadmap.</li><li>Ensure code quality and best practices (e.g., modularity, reusability, scalability, and testability).</li><li>Review code and mentor engineers on data engineering best practices.</li><li>Optimize data workflows for performance, reliability, and cost.</li><li>Design and implement data lake/warehouse architectures.</li><li>Work closely with data scientists, analysts, product managers, and business stakeholders to define data needs.</li><li>Implement data quality checks and observability tools.</li></ul> Requirements: Experience: <ul><li>10+ years of experience in data engineering with a proven track record of delivering large-scale data solutions.</li><li>Strong expertise in Snowflake, Advanced SQL, GBI ETL framework, and Python.</li><li>Hands-on experience in designing and implementing data pipelines, data integration, and data warehousing solutions.</li><li>Fluency in English and Mandarin (both spoken and written), enabling effective communication with global stakeholders.</li><li>Prior experience in stakeholder management, including requirements gathering, design playback, and presentations.</li><li>Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.</li><li>Strong problem-solving skills and the ability to think critically about data architecture and process optimization.</li></ul> Educational Qualification: <ul><li>Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field.</li><li>Advanced degree in Computer Science, Data Engineering, or a related field.</li><li>Certifications in Snowflake or data engineering tools are a plus.</li></ul>

Responsibilities: <ul><li>Team leadership and development: Lead and motivate a team of 3 finance professionals, ensuring the team consistently meets Key Performance Indicators (KPIs). </li><li>Provide monthly performance feedback and guidance to team members, fostering a culture of continuous improvement and high performance.</li><li>Compliance and audit: Ensure that the finance payroll process adheres to compliance requirements, including internal and external/statutory audit standards. </li><li>This includes preparing for and assisting with audits and ensuring payroll balance sheet accounts are accurately reconciled in line with accounting standards.</li><li>Collaboration and issue resolution: Act as point of contact between the European Finance Payroll Sr. Manager, Payroll team and external payroll providers.</li><li>Collaborate with cross-functional teams to resolve any finance payroll-related issues promptly and efficiently.</li><li>Payroll financial reporting and reconciliation: oversee the preparation and review of payroll balance sheet accounts, ensuring accurate and timely reconciliation of payroll P&amp;L accounts, as well as ensuring compliance with local tax, pension, and payroll regulations.</li></ul>&nbsp;Requirements: <ul><li>Language skills – English (required)</li><li>Extensive knowledge of the finance payroll processes and the regulatory requirements around them and across Europe</li><li>Strong analytical, problem-solving, and communication skills, and attention to detail</li><li>University Degree in economics or related field</li><li>Proficiency with Microsoft Office – Excel and SAP</li></ul>

Responsibilities: <ul><li>Develop Cloud platform software and collaborate across engineering groups to maximize the use of common emerging platform technologies, conventions and technological building blocks.</li><li>Communicate across functions and other stakeholders and drive engineering initiatives&nbsp;</li><li>Introduce and maintain AGILE SDLC best practices in the team.&nbsp;</li><li>Participate in Code Review, Technical design discussion&nbsp;</li><li>Be a subject matter expert in the Public Cloud and On-Prem based platforms</li><li>Craft project status reporting and deliver executive briefings to update senior leaders and stakeholders.</li><li>Understand product use case and communicate technically with local and remote engineering teams.</li><li>Develop strong working relationships with cross functional teams to best understand and deliver on business goals and priorities.</li></ul> Requirements: <ul><li>10+ years of software engineering work experience, including hands-on technical management.</li><li>In-depth knowledge on NMS and other network software</li><li>7+ years’ experience coding in one of the following languages: Go and Python.</li><li>Experience with Docker and Kubernetes for deployment and orchestration.</li><li>Hands-on knowledge on Public Cloud Services and infrastructure.&nbsp;</li><li>7+ years’ of demonstrated experience recruiting and managing technical teams, including performance management</li><li>Well versed in Agile Project Management processes. Able to deal well with rapid changes and manage through long projects</li><li>Strong verbal and written communications skills are a must, as well as the ability to work effectively across global internal and external organizations and remote teams</li><li>Education – BE/B.Tech in Computer/Electronic &amp; Telecommunication Engineering&nbsp;</li></ul>

Responsibilities: <ul><li>Manages plant quality staff across quality systems and product quality.</li><li>Oversees the quality and documentation system and quality records program.</li><li>Manages QMS processes for management review, CAPA, regulatory agencies, customer and internal audits.</li><li>Manages and provides resources for new product development, quality engineering, inspection, measurement,and test, complaint handling, non-conforming product and MRB resolution.</li><li>Ensures compliance to FDA QSR, ISO, MDD and other applicable requirements.</li><li>Site Management Representative for the TEM quality system.</li><li>Ensure product safety, reliability and quality through the effective use of quality planning, risk analysis,statistical methods and process controls.</li><li>Provides sales and marketing support in explaining quality system and regulatory compliance capability tocustomers.</li><li>Contributes with the strategic Site team effort to accomplish results as needed</li><li>Provides leadership in the continuing evolution, improvement, and efficiency of the quality function.</li><li>Develops quality personnel to assure continuity and personal growth.</li><li>Understands and complies with all company rules and regulations.</li><li>Builds a Safe and Inclusive environment</li></ul> Requirements: Qualification &amp; Experience: <ul><li>10 years or more in a quality function with 5 years or more in management position.</li><li>BS/BA degree with a scientific/engineering emphasis required.</li><li>Leadership skills</li><li>Technical discipline or quality professional training.</li><li>Statistical techniques, metrology, and process analysis training.</li><li>Quality system design and implementation experience.</li><li>Lead and supportive on external audits.</li><li>Risk management .</li><li>Regulatory requirements and reporting responsibilities.</li><li>Supply chain development and management.</li><li>Strong analytical skills and attention to detail.</li><li>Excellent interpersonal and written communication skills.</li><li>Demonstrated ability to effectively organize, prioritize and accomplish multiple tasks, make decision and solveproblems independently.</li><li>A thorough knowledge of 21 CFR and ISO 13485.</li><li>Commitment to ethical conduct and responsibility.</li><li>Experience with MS Word, Excel, Project Management and Analytics software</li></ul>

Responsibilities: <ul><li>Respond, manage, and escalate (as needed) technical support requests via the ticketing system, telephone calls, and emails either directly or using remote support tools.</li><li>Responsible for supporting Business user end point devices (Laptops/desktops/Smart phones/Tablets /video conferencing services) either directly or using remote support tools on as-needed basis.</li><li>Ensure compliance of regulatory requirements including cGMP standards and site-specific SOPs when completing assigned functional activities.</li><li>Manage and maintain analytical laboratory and computerized manufacturing control systems in a GMP environment according to established regulatory requirements.</li><li>Perform L1 tasks on Server, Network and Telecom Infrastructure in USA &amp; Canada as needed.</li><li>Assist Core teams in performing L1 troubleshooting tasks on Security tools, technologies &amp; platforms like Crowdstrike, Zscaler, Zero Trust, Privileged access management.</li><li>Maintain inventories of endpoint devices, GMP assets and applications.</li><li>Ensure 100% compliance with the GMP Policies and Procedures.</li></ul> Operations: <ul><li>Handle day to day end user support tickets. Provides IT support to VIP users.</li><li>Work with central IT teams to resolve issues reported via helpdesk system.</li><li>Owns end-to-end responsibility for resolving issues in a timely manner.</li><li>Provides updates on Infrastructure health and corrective/preventive actions.</li><li>Maintains an up-to-date inventory of endpoint devices, servers, GMP assets, OT devices and Network devices.</li><li>Flexible to work in a multi-shift operation environment.&nbsp;</li><li>Can be onsite on need basis to assist during any crisis in off-business hours.</li><li>Ensure site IT SOPs are updated and supports site QA and CSV on GMP tasks.</li></ul> Requirements: Education Qualifications:&nbsp; <ul><li>Bachelor’s degree (IT) or similar Desired Certifications.</li><li>Certifications (preferred) – Current JNCIE-ENT, JNCIE, or CCIE certification/ CCNP, CEH, CISSP, MCSA etc.</li></ul> Experience Required: <ul><li>3 – 5 years’ experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment.</li><li>Working Knowledge of Cisco, Juniper, Aruba Technologies &amp; Architectures (examples- Cloud &amp; Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems)</li><li>Experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation.</li><li>Working knowledge of networking concepts such as Routing, Switching, VLANs, VPNs, DHCP and DNS.</li><li>Hands-on experience with Windows 10/11, Microsoft Office tools, common business applications, digital signing applications, Adobe software, Apple devices and L1 knowledge of Windows Server operating systems, Virtualization Hypervisors like VMWare and Wireless Networking devices like Aruba/HPE.</li><li>Has good knowledge for troubleshooting Microsoft 365 and Microsoft Teams rooms (conferencing systems)</li><li>Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances.</li><li>Well versed on GMP Infrastructure and Applications used in Manufacturing and Laboratories.</li><li>Well versed with GMP Procedures</li></ul>

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87 crm software Jobs found

Transaction Delivery and Service Excellence Team Supervisor

Strategic Sourcing Analyst – Global Mechanical

AI/ ML Engineer

Principal Designer

Technical Support Specialist

Technical Lead - Data Engineering

Payroll Finance Lead

Product Owner

Mgr II Qlty & Reliability Engineering

Systems Engineer

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87 crm software Jobs found

Transaction Delivery and Service Excellence Team Supervisor

Strategic Sourcing Analyst – Global Mechanical

AI/ ML Engineer

Principal Designer

Technical Support Specialist

Technical Lead - Data Engineering

Payroll Finance Lead

Product Owner

Mgr II Qlty & Reliability Engineering

Systems Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.