Business Design Manager

National Business Development Manager

Design Lead - Consumer Data Management

Product Manager - WEATHER GUARD Van (Hybrid)

Software Engineer, Cross Commodity Front Office

Channel Account Manager

Commercial Strategy Manager

Group Category Manager

Sales Officer (GT)

CSC - Outbound & Product Care Manager

Role Description: <ul><li>As a Business Design Manager, you will be responsible for the design of a Digital Product within the Brand Retail &amp; F2F channels domain.&nbsp;</li><li>You will participate in the Digital Product System Development Lifecycle - from the idea, developing the Digital Product high level technical solution.</li><li>You will work with the Product Owners to understand the specific business requirements coming internal stakeholders and translate these into business designs to pass onto our IT colleagues for solution designing.</li></ul> Responsibilities: Strategy &amp; Planning: <ul><li>Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences.</li><li>Translating complex ideas into understandable concepts that evolve and enhance the product experience.</li><li>Ability to plan &amp; execute small design projects, working with various stakeholders, and to see those through to completion</li><li>Advocating for the customer through design methods, including discovery, research sketch sessions, and user testing.</li><li>Championing prioritization of design centred product enhancements grounded in research and analysis.</li><li>Working with partners and teams across various geographies.</li><li>Embracing and advocating for an experience mindset.</li></ul> Discovering &amp; Delivery: <ul><li>Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer struggles and opportunities.</li><li>Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.</li><li>Driving end-to-end product design by:</li><li>Framing problems, defining insights, and designing new methodologies/practices to serve customer needs.</li><li>Creating process and user flows, wireframes, journey maps, and interaction models</li><li>Planning and facilitating workshops with internal and external stakeholders to align with business needs.</li><li>Designing within existing — and creating new — standards to contribute to our internal design system, best methodologies, and guidelines.</li><li>Storytelling and presenting visual concepts to various partners.</li><li>Creating high fidelity design assets for acceptance, development, and delivery to markets.</li></ul> Requirements: <ul><li>At least 5 years of experience with User Experience design / technical design</li><li>Experience designing for cross channel experiences</li><li>Comfortable working with a variety of business partners and delivering outcomes</li><li>Familiarity with working in an established design system</li><li>Experience being part of a cross-functional team</li><li>Experience working in Agile Product Teams</li></ul>

Responsibilities: <ul><li>Develops understanding of the Consumer Journey through all channels and turns insight into action&nbsp;</li><li>Defines Business Development at country level, by type of clients and channel within maximum distribution</li><li>Identifies new retail/channel/shopper trends</li><li>Defines category vision by channel (growth, profit, valorization, look of success, penetration, loyalty), leveraging brand portfolio, based on Customer &amp; Customer &amp;&nbsp;</li><li>Business Drivers</li><li>Uses Consumer Knowledge to guide multi-brand promotional strategy fit to consumers / Customers expectations and business requirements</li><li>Fosters collaboration between brands and ensures consistent category vision and alignment</li><li>Develop trade category channel plan</li><li>Acts as key enabler cross-functionally to drive process efficiency</li><li>Masters Commerce Fundamentals</li><li>Activates Business Drivers</li><li>Pursues turnover and profit optimization</li><li>Stays up-to-date with market, consumers&amp; competitors</li><li>Builds on categories Shopper insight</li><li>Develops Customer Centric Business</li><li>Collects and connects comprehensive knowledge about the retailer/platform</li><li>Influences the retailer/platform</li><li>Builds retailers/category/platform development plans</li><li>Adapts brand portfolio, pricing, distribution and promo strategy in contextual to the category growth drivers</li><li>Collaborates across functions</li><li>Builds Selling Proposition and Negotiate</li><li>Builds Selling story&nbsp;</li><li>Sets negotiation priorities&nbsp;</li><li>Forecasts business with accuracy</li><li>Drives Point of Sales field execution</li><li>Follows-up &amp; controls</li><li>Masters brand selling scenarios</li><li>Facilitates workshops to upskill cross-functional teams on category, channel, RGM, business planning, business analytic topics</li></ul> Requirements: <ul><li>A graduate with a degree in Business Management, Marketing, Commerce or equivalent;</li><li>Has at least 10 years work experience in Commercial</li><li>Demonstrated effectiveness in coaching &amp; developing talent</li><li>Good project management skills and effective communication skills</li><li>Ability to handle a fast-paced environment and operate independently with ambiguity</li><li>A true Team Player</li><li>A solid networker that builds strong relationships with employees and stakeholders across the organisational hierarchies</li><li>A challenger who questions the status quo and pushes teams to achieve objectives</li><li>A learner who keeps himself/herself abreast of the latest in HR to make the HR offer relevant and cutting-edge</li><li>Process-driven and with excellent project and time management skills</li><li>Practical and someone having a methodical approach to problem-solving</li></ul>

Role Description: <ul><li>Our client is seeking to transform their business completely and is looking for a talented Design Lead to join their Data Products team.</li><li>In this role, you will be responsible for the design of their digital products within the data management domain and participate throughout the software design lifecycle.</li><li>The product groups mission is to enable personalization at scale through democratizing high-quality data for the consumer engagement and analytics communities.</li><li>You will collaborate with cross-functional product and engineering teams to understand customer needs, define opportunities, and iteratively refine the design to deliver value.</li></ul> Responsibilities: <ul><li>Collaborating with stakeholders to uncover needs and translate them into intuitive digital experiences</li><li>Advocating for the customer through human-centered design methods like research, sketching, and testing</li><li>Championing design enhancements grounded in research and analysis</li><li>Supporting early product definition and discovery</li><li>Creating user flows, prototypes, and high-fidelity assets</li><li>Designing within existing standards and contributing to internal design systems</li><li>Presenting concepts and telling the story behind the designs</li></ul> Requirements: <ul><li>5+ years experience in user experience design and technical design</li><li>Knowledge of data architecture, integrations, quality, and analytics</li><li>Experience with cross-channel and cross-functional design</li><li>Proficiency with design tools and collaboration methods</li><li>Comfort aligning designs with business needs</li><li>Background working in an established design system</li><li>Experience in an Agile product development environment</li></ul> <ul><li>This is an outstanding opportunity to shape an innovative product experience at a company leading the transformation of their industry.</li><li>You will enjoy significant ownership of the design process and work with cutting-edge technologies in a collaborative, fast-paced environment.</li></ul>

Overview: <ul><li>The Product Manager will set strategy, drive innovation, and manage profitability across their product categories.&nbsp;</li><li>He/she must interact with all functional groups throughout the organization as the overall owner from concept inception all the way through commercial launch.&nbsp;</li><li>We are looking for business leaders and creative problem solvers with excellent communication skills and a strong drive to succeed.&nbsp;</li><li>Working with end users to discover their “pain points” and translating those into successful product solutions is at the core of what you will be doing.&nbsp;</li><li>We believe our success starts and ends with the end user experience.&nbsp;</li><li>A successful candidate will possess a unique blend of analytical and creative abilities.&nbsp;</li><li>You will be the product category leader responsible for total portfolio management.</li></ul> Responsibilities:&nbsp;Business &amp; Marketing Planning <ul><li>Create strategies and associated plans on a 3 year and annual basis to drive business performance across the product portfolio(s).&nbsp;</li><li>These plans are centered on end user, marketplace and competitive dynamics and allow the Product Manager to take a holistic view in building a comprehensive and creative plan of attack.</li></ul> Product Portfolio Management: <ul><li>Development of overall product portfolio strategy to include new product development roadmap, management of existing product portfolio, product mix to drive financial performance, pricing strategy, product launch execution, product line manufacturing and supply chain planning, and budget oversight.</li></ul> Customer Interaction &amp; Distribution Channel Understanding: <ul><li>Drive development of channel and customer strategies in concert with sales and channel management through participation in product line reviews and customer planning meetings.&nbsp;</li><li>Leverage marketplace intelligence to inform product strategies to grow market share.&nbsp;</li><li>The Product Manager will be a key leader in optimizing our distribution presence and impact.</li></ul> Leadership: <ul><li>The Product Manager will lead cross-functional team members and peers to achieve buy-in and drive execution of key initiatives.&nbsp;</li><li>This individual will be a key influencer across the organization and will work effectively in a matrix environment cross-functionally.</li></ul> End User Understanding &amp; Market Research: <ul><li>Gain end user insights through a suite of qualitative and quantitative market research methodologies that result in needs-based new product business cases and marketing plans.&nbsp;</li><li>The Product Manager will develop end user segmentation to identify target markets and associated scale of opportunities.</li></ul> Branding &amp; Communication: <ul><li>As a steward of the brand, the Product Manager partners cross-functionally to build brand platforms and ensure all products and plans support the core brand positioning and messaging.&nbsp;</li><li>This includes driving packaging design and implementation, creating integrated marketing campaigns, driving brand or end user promotions, and working with customer and channel marketing on customer marketing needs.</li></ul> Financial Goal Achievement: <ul><li>Stay focused on budgeted revenue and profitability targets through the introduction of new products and management of existing product portfolios.&nbsp;</li><li>This individual should be a proactive and solution-oriented thinker that can establish plans and create clarity around obstacles presented.&nbsp;</li></ul> Business Analysis &amp; Overall Portfolio Management: <ul><li>The Product Manager develops a command of the P&amp;L, key business metrics, and the levers that drive this performance.&nbsp;</li><li>Key decisions will be made through the creation and socialization of business cases that include ROI and justification for utilization of resources and/or capital.&nbsp;</li><li>The Product Manager will have a strong command of market conditions and an understanding of impact on both current and future portfolio plans.</li></ul> Requirements: <ul><li>Bachelor’s Degree in Business/Marketing (MBA preferred) OR Bachelor’s Degree in other area with MBA</li><li>5+ year’s management experience marketing a product line of consumer durables through multiple sales channels.&nbsp;</li><li>Ideally in a company noted for executive development, market expertise, and working with major consumer product sales channels.</li><li>Previous van or automotive industry experience highly desired</li><li>A solid track record with proven results in new product development and product line management</li></ul> Computer Skills: <ul><li>Advanced level skills using MS Office products including Excel, Project, PowerPoint, and Word</li></ul> Key Competencies: <ul><li>Strong (written &amp; spoken) communications skills at all levels</li><li>Strong analytical and problem solving skills</li><li>Project Management experience (preferred)</li><li>People management skills (direct and/or indirect)</li><li>Broad business and technical aptitude</li></ul> Special Requirements <ul><li>Ability to travel as required, estimated 20-30% of the time (Domestic and International)</li><li>Interpersonal skills and emotional intelligence are of the utmost importance</li></ul>

Responsibilities: <ul><li>Embed within company’s Cross Commodity Trading team, working closely with a small team of traders and analysts to collaborate on iterative development of their software.</li><li>Engage in diverse projects involving a range of system types, including web applications, real-time data processors, data analytics/visualisations, and data integrations.&nbsp;</li><li>You will use a variety of IT project styles, such as green-field development, brown-field enhancement, and prototyping.</li><li>Take ownership of your own learning to develop a deep understanding of companys business teams, including the transaction lifecycle, and trading and risk management approaches within a multi-commodity energy trading environment.&nbsp;</li><li>Take ownership of the entire software delivery lifecycle, from problem formulation to operational support, encompassing analysis, prioritisation, architecture, design, development, and testing.</li><li>Demonstrate a strong engineering focus and a keen eye for high-quality delivery, while balancing competing factors such as time constraints, risks, and costs within our fast-paced, results-driven trading environment.</li><li>Develop purpose-driven technical architectures, taking ownership of system architecture and technology selection to deliver solutions that align with business needs and balance innovation with the need for robust and supportable solutions.&nbsp;</li><li>You will then ensure coherence and adherence to architectural designs throughout the development process.</li><li>Build robust systems using modern software engineering techniques pushing to automate processes to ensure efficiency and maintain quality and productivity; including automated unit/integration testing, continuous integration, and automated deployment.</li><li>Collaborate closely with IT stakeholders to ensure alignment with the overall IT strategy, encompassing business architecture, infrastructure architecture, and technology.</li><li>Provide support for systems developed, actively resolving any issues that arise, and ensuring the smooth operation and availability of critical applications.</li><li>Collaborate with the IT Operations/Infrastructure team to deploy solutions into companys IT infrastructure in a sustainable manner, considering factors such as scalability, security, and performance.&nbsp;</li><li>Your solutions will achieve efficient and seamless integration with existing systems and infrastructure.</li><li>Support the continuous improvement of the Bespoke Development Team by contributing to team meetings and technical workshops, and providing adhoc help and advice to software engineers embedded in other business teams where you have relevant experience.</li><li>Ensure continuity of knowledge by working closely with other IT stakeholders.&nbsp;</li><li>This may involve writing comprehensive documentation that captures system configurations, processes, and troubleshooting guidelines.&nbsp;</li><li>Additionally, you will participate in handover workshops to effectively transfer knowledge and ensure a smooth transition during team changes or project handovers.</li></ul> Requirements: <ul><li>As a Software Engineer at company, you must have the following experience:</li><li>Familiarity with the mechanics of financial markets, preferably with a focus on commodities, ideally through direct experience in building software for a front office trading team.</li><li>Proficiency in the Python ecosystem, demonstrating in-depth expertise in data processing, analysis and visualisation libraries, as well as its broader frameworks for addressing large-scale problems such as API/service development and real-time data processing.&nbsp;</li><li>Experience with multithreading/ multiprocessing libraries and vectorization techniques would be a plus.&nbsp;</li><li>Note that Candidates with an equivalent level of knowledge in .NET or Java but possessing a strong desire to immerse themselves in the Python ecosystem will also be considered.</li><li>Expert-level knowledge of the modern web development ecosystem and able to demonstrate strong productivity in technology stacks like React or Angular for delivering robust and efficient web applications.</li><li>Familiarity with a range of software development tools, such as source code management (e.g. Azure DevOps, Git), build and release management (e.g. Azure DevOps Pipelines) and test automation (e.g. unit testing tools, BDD tools like Cucumber/Gherkin)</li><li>Familiarity with cloud PaaS and IaaS (e.g. Microsoft Azure), and experience in developing containerized microservice architectures using technologies like Docker and Kubernetes.</li><li>Familiarity with at least one type of DB technology (SQL Server, Mongo DB etc)</li><li>It is highly desirable for candidates to have experience in data visualisation technologies such as Tableau or Power BI, as well as data engineering technologies like DataBricks or Apache Spark.</li><li>This knowledge is crucial for facilitating direct communication with users and stakeholders, minimizing the need for constant guidance.</li></ul> Person specifications <ul><li>The ideal candidate will have prior experience in a decision support software engineering role within a commodity trading organization.&nbsp;</li><li>They should possess a strong interest in the trading domain and be eager to make the most of the opportunities our role offers by immersing themselves in the activities of an innovative, results-driven, fast-paced trading team.</li><li>The candidate must possess the ability and motivation to quickly acquire a diverse range of technical skills and then use them to tackle challenges as they arise.&nbsp;</li><li>The company will provide support, resources, and technical mentoring to facilitate the candidates skill development as required.</li><li>Excellent communication skills.</li><li>Self-starter, highly motivated, adaptable, accountable.</li><li class="ql-align-justify">Strong academic background, educated to degree level and/or equivalent professional qualification or relevant business experience.</li></ul>

Job Scope: <ul><li>The primary focus of this position is to develop and maintain the sales volume of companys authorized channel partners in South East Asia.&nbsp;</li><li>This will require a highly motivated professional who is capable of maintaining professional relationships, channel policy updates and channel accounts development.</li></ul> Responsibilities: <ul><li>Assist and support new channel enablement activities such as incentive programs, promotional events on digital platforms, lead generation activities, to increase the speed of sales.</li><li>Work collaboratively with various functional operational teams to aid in meeting the monthly booking and billing forecast requirements.</li><li>Create channel footprint by mapping distributors’ capabilities in reference to company’s products and industry segmentation.</li><li>Identify white space opportunities by analyzing the current ecosystem and achieve better coverage with existing/new distributors.</li><li>Monitor key distributors’ sales performance and inventory turns.</li><li>Assist sales team to ensure the team meets the monthly booking quota.</li></ul> Requirements: <ul><li>Education – Degree level or above in a relevant field – Engineering/Business or possess a track record in professional career relevant to the accountabilities of the role.</li><li>Background – 3 to 4 years of channel management experience in multinational companies.&nbsp;</li><li>Experienced in using standard business reporting tools and reporting on key metrics.</li><li>Markets – Proven success in proposing solutions with channel partners, system integrators and other decision-makers</li></ul>

Responsibilities: <ul><li>Support in the development of short-and long-term vision and strategic plans for commercial strategy and new business models, both from market perspective and portfolio.</li><li>Generate insights from internal advanced analytics and screening of commercial development of the industry to initiate commercial strategy and business digitalization development activities.</li><li>Conduct complex multi-brand/multi-region analysis to understand the size of the opportunity and define appropriate KPIs and measures of success.</li><li>Understand the current vs future state of the business and identify key requirements/capabilities (technical and operational) needed to support the strategy.</li><li>Analyze current and past trends in key performance indicators including all areas of revenue, cost and expenses.</li><li>Work alongside the Marketing Director and Head of B2B2C to support the strategic planning and prioritization of marketing spend recommending appropriate investment levels at a market and channel level, to maximize ROI, brand development &amp; longer-term business growth.</li><li>Create key commercial presentations for the Executive Board and Senior Management Team on business performance.</li></ul> Requirements: <ul><li>10+ years’ experience of strategy &amp; business model creation</li><li>Excellent problem solving, strategic &amp; data-driven thinking and analytical skills</li><li>Ability to manage projects in a cross-functional context with excellent knowledge of project management tools, techniques, and methodologies</li><li>Outstanding team working and communication skills</li><li>Fluency in English &amp; French both written &amp; spoken</li></ul>

Job Role: We are currently looking for a Group Category Manager to develop category strategies by closely tracking and analyzing category performance as well as brand business drivers in both online and offline channels. Responsibilities: <ul><li>Enriches the commercial negotiation power grounded by category &amp; shopper knowledge.</li><li>Be the expert in category insights; synthesizing all CMI reports and panel data to provide consumer insights by category</li><li>By analyzing Shopper, Retailer &amp; Market Insights</li><li>Understands the Shopper Journey, Shopper Behavior &amp; Purchase Decision Tree</li><li>Identifies new retail trends &amp; understands Cross Channel Shopper : O+O</li><li>Understands retailer performance, opportunities, KPIs and anchor all plans around that</li><li>By formalizing market and performances reviews</li><li>Analyzes market trends and growth leverages of the category</li><li>Analyzes competition moves of the category</li><li>Synthesizes shopper / callback / PoS study in order to build shopper insight</li><li>Synthesizes an objective category strategy</li><li>Formalizes the category market review and presents to customers</li><li>Partners Marketing &amp; Commercial to develop the strategy, action plans and growth of the category</li><li>Formalizes mid-terms division strategy (growth axes and commercial leverages)</li><li>Consolidates the P&amp;L of the category vision</li><li>Supports the KA teams in development of the activity for the category</li><li>Recommends solutions in cases of an answer out of the guidelines for a promotion</li><li>Initiates, coordinates and follows up on category projects</li><li>Develops shelf space for the category &amp; proposes category assortments recommendations</li><li>Consolidates and follow up on performances of the shelf space of the category</li><li>Develops shelf category strategy in order to improve divisions category shelf space</li><li>Recommends assortment based on thorough analysis, brings to the KA team the best category assortment recommendation, in line with Commercial &amp; Marketing strategy</li></ul> Requirements: <ul><li>At least 8 years of experience in consumer goods category management</li><li>Experience in ecommerce or beauty category will be an added advantage</li><li>Possess strong analytical and stakeholder management skills</li></ul>

Responsibilities: Market Execution: <ul><li>Understands and can drive secondary sales</li><li>Handle beat efficiently.</li><li>Able to coach TSIs</li><li>Design &amp; handle beats to achieve better throughput per beat / per TSI.</li><li>Ensure effective merchandising</li><li>Drive range selling</li></ul> Business development: <ul><li>Understands DPL (Dealers per lakh)</li><li>Understands sales WOW &amp; sales practices to maintain market discipline &amp; achieve constant sales growth in territory</li><li>Able to map &amp; restructure town/territory accordingly to business requirements.</li><li>Taps local events &amp; opportunities for incremental business.</li><li>Engage with KEY retailers</li></ul> Channel Partner Management: <ul><li>Ensures proper communication of norms &amp; monthly sales objectives to the channel partner</li><li>Ensures channel partner adequacy &amp; evaluate him as per norms and adherence to WOW.</li><li>Leverage existing infrastructure of channel partner for increasing bill cuts &amp; decreasing man day loss</li><li>Identifies new channel partners</li><li>Able to add new infrastructure (delivery units, DSM etc.) by convincing DB to invest.</li><li>Influence &amp; engage channel partner to align him to business objectives.</li><li>Manage contingencies like TSI attrition, transport availability etc.</li></ul> Selling &amp; Negotiation: <ul><li>Interact with channel partners &amp; retailers to inform about available SKUs, schemes &amp; price points</li><li>Negotiates &amp; modulates schemes etc. to suit the type of stake holder (A win-win situation)</li><li>Able to effectively handle grievance, issues, and objections of channel partners &amp; retailers on his own.</li></ul> Planning and Execution: <ul><li>Identify growth drivers for business.</li><li>Understands the given target, can break it down in weekly/daily numbers beatwise.</li><li>Knowledge of brands, sales &amp; distribution, local activities &amp; schemes.</li><li>Plan for achievement according to schemes planned, sales initiatives etc.</li><li>Able to break targets TSI wise.</li><li>Able to take measures &amp; initiatives to accommodate misses, changes in market environment to achieve target.</li></ul> Achievement Orientation: <ul><li>Consistency in target achievement. High on energy level &amp; enthusiasm towards profession &amp; company</li><li>Diligent tracking of teams targets &amp; reporting to superior. Focused on task and leverages sales strategies effectively to achieve target.</li><li>Able to deal with misses in targets on his own confidently. Suggests measures &amp; implements them to achieve challenging targets</li></ul> Requirements: Technical/Soft skills <ul><li>Has Knowledge of DMS, MS-office &amp; formats. Able to update reports as per WOW</li><li>Understands &amp; uses DMS data for better market implementation to find sources of growth for business</li><li>Uses Excel to analyze secondary &amp; primary data</li><li>They should be comfortable with English and local language.</li><li>Should have strong fundamentals in FMCG operations</li><li>Should have good oral and written communication.</li><li>Efficient in writing mails. Should be comfortable working in Excel.</li><li>Pleasant personality and willing to meet people</li><li>Should be a go getter and have problem solving attitude</li><li>Exposure to HHT (online order booking in mobile software).</li></ul> Experience: <ul><li>3 – 5 years of sales experience in General trade, in specific Geography local city market.</li><li>Candidates must have front line sales experience for at least 3yrs.</li><li>Experience in Chocolates or food industry only.</li></ul> Education: <ul><li>Full time Graduate from any college/university</li></ul>

Responsibilities: <ul><li>Lead the deployment and execution of the IQOS Customer Outbound/Proactive strategy to deliver a multi-channel service offering and best in class Customer Service Centre model across Egypt nationwide. Responsible for managing a team that has the responsibility to critically evaluation of the CSC services and the strategic development of Customer Care and Service activities executed through all Product care, outbound programs and channels. Other responsibilities include the development and deployment of service quality and data control practices, resolution of outbound &amp; Product care consumer escalations in a timely manner; the consumer database, customer churn, manage leads and train service staff. Play a collaborative role in growing and implementing standards and processes to try and exceed market specific NPS targets, maintain documentation such as process maps, operational records, Accountable for the Outbound process flows and its capacity plans, Product care budgets and their channel budgets, SOPs adherence.</li></ul> More Specifically you will 1- Project management Support operational rollout of campaigns (Acquisition &amp; Retention) in the assigned market, including, but not limited to <ul><li>Executing and checking outbound campaign flows and adjusting agent CTAs accordingly</li><li>Frontline staff knowledge enhancement (Remote Coaches/Inbound agents for product care matters)</li><li>Reporting , analysing and offering insight/remedial actions to resolve any technical issues in the market that effect day to day operations</li></ul> 2- Consumer Programs <ul><li>Champion Omni-channel care and consistent customer experience across all outbound programs &amp; Campaigns.</li><li>Lead development and localization of operational care fit for Omni-channel B2C use, Lead the deployment and continuous improvement of programs/services including Acquisition programs (ie Device Lending), NPS/Sentiment management programs (Positive &amp; Negative) Retention programs.</li></ul> 3- Product Care Manage market product care practices and governance which maximize customer satisfaction while creating efficiencies and minimizing costs. <ul><li>Product Warranty and goodwill entitlement practices and process maps.</li><li>Refund policy and modes of compensation.</li><li>Product diagnosis (L0 &amp; L1).</li><li>Replacement Strategy (Channels, mechanics, process governance, Reconciliation)</li><li>International Warranty.</li><li>Self Service replacement (QURE).</li></ul> 4- Care Operations <ul><li>Lead the operational deployment of all programs executed via the customer service center channel.</li><li>Evaluate and refresh processes periodically to ensure the health of the process is sound and adheres to SOPs at all times.</li></ul> 5- Vendor Management <ul><li>Create a great channel communication with (LSP/CSC) vendors, while maintaining a close eye of efficiencies, best practices, and cost optimization.</li><li>Challenge and improve the performance and development of these vendors to ensure consumers needs are heard and met.</li></ul> 6- Outbound Operations <ul><li>Ensure OB customer care deliverables are with aligned RRP commercial activities at a regional/local level.</li><li>Monitor and track OB programs performance at market level and identify areas of improvement acting as the voice of the customer internally for continuous performance improvements</li></ul> 7- Data Analysis &amp; Reporting <ul><li>Define, Manage and report on market KPIs in a digestible and actionable format to the wider business to highlight programs and product care performance and priority areas of focus, use data as a key catalyst for evaluating improvement for the business and customer.</li></ul> 8- Team Management <ul><li>Manage, Motivate and drive performance of the local customer care team to ensure market SLAs and KPIs are observed and met.</li><li>Ensure forecast and plans are submitted and aligned with relevant stakeholders to ensure operation continuity per market of responsibility.</li></ul> Requirements: Qualifications <ul><li>Minimum 10 years of work experience, with minimum 5 years in Remote Sales within a Call Center.</li><li>Minimum 5 years of supervisor/team leader/manager experience is mandatory.</li><li>Ability to multi-task in a dynamic environment, build relationships, solve problems, impact and influence.</li><li>Client centric mentality.</li><li>Business and financial Acumen is a must.</li><li>Advanced analytical &amp; planning skills.</li><li>Self-motivated, driven and the desire to help.</li><li>Excellent communication skills both verbal and written.</li><li>Arabic &amp; English proficiency is a must.</li><li>Strong people skills.</li><li>Outstanding organizational skills.</li><li>Tech Savvy - Finding ease in understanding and navigating new systems and its set-up.</li><li>CRM knowledge is a plus.</li></ul>

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156 cross channel Jobs found

Business Design Manager

National Business Development Manager

Design Lead - Consumer Data Management

Product Manager - WEATHER GUARD Van (Hybrid)

Software Engineer, Cross Commodity Front Office

Channel Account Manager

Commercial Strategy Manager

Group Category Manager

Sales Officer (GT)

CSC - Outbound & Product Care Manager

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Skills

Industry

Location

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156 cross channel Jobs found

Business Design Manager

National Business Development Manager

Design Lead - Consumer Data Management

Product Manager - WEATHER GUARD Van (Hybrid)

Software Engineer, Cross Commodity Front Office

Channel Account Manager

Commercial Strategy Manager

Group Category Manager

Sales Officer (GT)

CSC - Outbound & Product Care Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.