CSC - Outbound & Product Care Manager

Logistics Assistant

Customer Service Representative

Business Analyst - Case Product

Auditor Health Care

District Sales Representative

Chief Revenue Officer (SaaS)

Business Analyst - IM Automation

Finance Head /Finance Manager

Business Analyst - Interaction Management CX

Responsibilities: <ul><li>Lead the deployment and execution of the IQOS Customer Outbound/Proactive strategy to deliver a multi-channel service offering and best in class Customer Service Centre model across Egypt nationwide. Responsible for managing a team that has the responsibility to critically evaluation of the CSC services and the strategic development of Customer Care and Service activities executed through all Product care, outbound programs and channels. Other responsibilities include the development and deployment of service quality and data control practices, resolution of outbound &amp; Product care consumer escalations in a timely manner; the consumer database, customer churn, manage leads and train service staff. Play a collaborative role in growing and implementing standards and processes to try and exceed market specific NPS targets, maintain documentation such as process maps, operational records, Accountable for the Outbound process flows and its capacity plans, Product care budgets and their channel budgets, SOPs adherence.</li></ul> More Specifically you will 1- Project management Support operational rollout of campaigns (Acquisition &amp; Retention) in the assigned market, including, but not limited to <ul><li>Executing and checking outbound campaign flows and adjusting agent CTAs accordingly</li><li>Frontline staff knowledge enhancement (Remote Coaches/Inbound agents for product care matters)</li><li>Reporting , analysing and offering insight/remedial actions to resolve any technical issues in the market that effect day to day operations</li></ul> 2- Consumer Programs <ul><li>Champion Omni-channel care and consistent customer experience across all outbound programs &amp; Campaigns.</li><li>Lead development and localization of operational care fit for Omni-channel B2C use, Lead the deployment and continuous improvement of programs/services including Acquisition programs (ie Device Lending), NPS/Sentiment management programs (Positive &amp; Negative) Retention programs.</li></ul> 3- Product Care Manage market product care practices and governance which maximize customer satisfaction while creating efficiencies and minimizing costs. <ul><li>Product Warranty and goodwill entitlement practices and process maps.</li><li>Refund policy and modes of compensation.</li><li>Product diagnosis (L0 &amp; L1).</li><li>Replacement Strategy (Channels, mechanics, process governance, Reconciliation)</li><li>International Warranty.</li><li>Self Service replacement (QURE).</li></ul> 4- Care Operations <ul><li>Lead the operational deployment of all programs executed via the customer service center channel.</li><li>Evaluate and refresh processes periodically to ensure the health of the process is sound and adheres to SOPs at all times.</li></ul> 5- Vendor Management <ul><li>Create a great channel communication with (LSP/CSC) vendors, while maintaining a close eye of efficiencies, best practices, and cost optimization.</li><li>Challenge and improve the performance and development of these vendors to ensure consumers needs are heard and met.</li></ul> 6- Outbound Operations <ul><li>Ensure OB customer care deliverables are with aligned RRP commercial activities at a regional/local level.</li><li>Monitor and track OB programs performance at market level and identify areas of improvement acting as the voice of the customer internally for continuous performance improvements</li></ul> 7- Data Analysis &amp; Reporting <ul><li>Define, Manage and report on market KPIs in a digestible and actionable format to the wider business to highlight programs and product care performance and priority areas of focus, use data as a key catalyst for evaluating improvement for the business and customer.</li></ul> 8- Team Management <ul><li>Manage, Motivate and drive performance of the local customer care team to ensure market SLAs and KPIs are observed and met.</li><li>Ensure forecast and plans are submitted and aligned with relevant stakeholders to ensure operation continuity per market of responsibility.</li></ul> Requirements: Qualifications <ul><li>Minimum 10 years of work experience, with minimum 5 years in Remote Sales within a Call Center.</li><li>Minimum 5 years of supervisor/team leader/manager experience is mandatory.</li><li>Ability to multi-task in a dynamic environment, build relationships, solve problems, impact and influence.</li><li>Client centric mentality.</li><li>Business and financial Acumen is a must.</li><li>Advanced analytical &amp; planning skills.</li><li>Self-motivated, driven and the desire to help.</li><li>Excellent communication skills both verbal and written.</li><li>Arabic &amp; English proficiency is a must.</li><li>Strong people skills.</li><li>Outstanding organizational skills.</li><li>Tech Savvy - Finding ease in understanding and navigating new systems and its set-up.</li><li>CRM knowledge is a plus.</li></ul>

Responsibilities: <ul><li>Ensuring stocks are received in SAP system timely in store or warehouse</li><li>Monitoring incoming and outgoing shipments via tracking/HAWB number and sharing details with relevant parties</li><li>Notifying warehouse/ stores on all orders and incoming details Sort out any discrepancy for warehouse inbound/outbound</li><li>Generate shipping invoices for transfers with turnaround time of 24hrs Generating weekly shipment file – Italy shipment weekly pickup information</li><li>Compiling all countries logistics billing invoices into summary with supporting docs to request approval for payment</li><li>Month end closing to verify all warehouse charges are aligned to SAP transaction before requesting approval for payment</li><li>In charge of duty drawback process include checking import details match to documents and confirm eligibility before generating export invoice – Thailand</li><li>Applying CITES stock card, re-export permit with government authority – knowledge of all import/re- export CITES procedures within the region</li><li>Generating SOH report, inbound/outbound report whenever needed</li><li>Liaise with warehouse, internal cross function depts, store and suppliers/contractors closely Support Logistics Manager on special project/store opening project as &amp; when needed</li><li>All SG warehouse related matters</li></ul> Requirements: <ul><li>Minimum 3 years of logistics related experience Proficient in Microsoft excel (pivot table, VLOOKUP) With SAP knowledge preferred</li><li>Good working attitude with a can-do mindset Sense of urgency</li><li>Detailed and accurate in numbers Fast learner and willing to learn</li><li>Ability to work in a face pace environment&nbsp;</li><li>Open to forwarder with retail/FMCG background SAP not a must, good to have</li><li>Detailed and have sense of urgency Willing to learn,</li><li>Shipping background, air/sea/road freight + warehousing</li><li>Gigi handle aust and SG now, will take Aust next year onwards, this person will handle msia, thai and SG</li><li>Take care of warehouse inventory, resolve discrepancy</li></ul>

Role Description:&nbsp;<ul><li>Provide varying degrees of support and enhance the lines of communication between the organization and customer to ensure customer satisfaction.</li></ul> Responsibilities:&nbsp;<ul><li>Inbound shipments from India:</li><li>Coordinating for inbound shipment to ensure the imported product deliver to warehouse as per plan</li><li>Ensures timely shipment document preparation and SAP updating</li><li>Coordinating import shipment and complete the necessary LPI system for clearance formality</li><li>Outbound local shipment: Preparation and coordinating for shipment documentation and logistics, update SAP &amp; maintaining Reports (Weekly / Monthly)</li><li>Review of inbound and outbound shipment Plan for Indonesia warehouse.</li><li>Support Thai customers with their product developments that include colour matching / artwork development / Samples for product trails etc. Coordinate these developments with India</li><li>Coordinating for receiving an update inventory report</li></ul> Requirements: <ul><li>Graduate and 2 to 4 years of experience in Sales support.</li></ul> Desired: <ul><li>Diploma in Import/Export management</li></ul>

The Role: <ul><li>The overall purpose of this position will be to define the requirements for the Case product.&nbsp;</li><li>Ensure the most optimal consumer experience, feeding the product quality with the non-solicited data from consumers about the performance of our product.</li></ul> Responsibilities: <ul><li>Define requirements the way that it enables the Product Vision for the Case for the horizon of 5 -7 years.&nbsp;</li><li>Ensure requirements are aligned with the vision of the other Products in the Product Group Care</li><li>Actively contribute into the creation of the roadmap for the Case Product.&nbsp;</li><li>Ensure the design of the product enables Constant monitoring of the financial efficiency of the Product.</li><li>Engage with the main stakeholders on the regular basis - Product Care, Consumer Experience, Product Quality, Business Intelligence in order to ensure the requirements incapsulate the strategy enablers.&nbsp;</li><li>Actively contribute the strategy, exploiting the opportunities enabled by the emerging technologies.</li><li>Maintain the quality of Product Documentation.&nbsp;</li><li>Ensure the core customers can adopt product in self-service mode relying only on documentation provided</li><li>Influence the Products backlog management.&nbsp;</li><li>Ensure the backlog prioritizatoin respects the Business Analysis constrains.</li></ul> Requirements: <ul><li>Bachelor’s degree or Master’s preferably in engineering related field.</li><li>Previous experience in the business analysis (BABoK) of the Mass Service Domain.</li><li>Knowledge of CRM platforms used in the Mass Service for Assisted Service.</li><li>Solid knowledge of business process modelling notation (BPMN).</li><li>Experience in using Atlassian tools.</li><li>Fluent English, good sense of humor. Past experience in coding is an advantage.</li></ul>

Roles and responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conducting third party certification audits of Quality, Environmental and Occupational Health and Safety Management Systems according to ISO 9001, ISO 14001 and ISO standards and other certification schemes in the health and social care sector.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Plan, prepare and conduct audits in accordance with internal accreditation requirements and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coordinate the audit schedule and plan with the client and, if necessary, with the rest of the audit team.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow-up, review and approval of corrective action plans of audited clients.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Clarification and response to the aspects identified during the decision making process of the corresponding audit files.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervision and monitoring of compliance with the audit and certification process deadlines, according to the requirements set in internal procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Attendance at the annual auditors experience exchange days, as well as specific training required for the maintenance of qualifications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conducting technical reviews of audit files and making certification certification decision.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Technical support to the commercial team in the standards and certification schemes of the health and social care sector for business development.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Technical support to the Technical Management in the maintenance of local accreditations.&nbsp;Job requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of the ISO 9001, ISO 14001 and ISO 45001 standards.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Recognized training in Management System Audits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Specialized university degree with a degree in medicine, physiotherapy or nursing...·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Training and/or qualification in Environment and Occupational Health and Safety·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least 4 years of full-time work experience in the health and social care sector (at least two of them in Quality, Environmental and/or Occupational Health and Safety functions).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Being already qualified as a third party auditor in ISO 9001, ISO 14001 and ISO 45001 standards by an Accredited Certification Body will be highly valued.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good written English language skills are required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Confidence in the use of remote ICT technologies (Skype, MS Teams, etc.) for remote audits.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Availability to travel throughout Spain. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Driving license and own car.

Role Description: <ul><li>Equipment Care (EEC) is a division of the trusted service leader in the commercial food equipment industry.</li><li>Nationwide thousands of restaurants, hotels, hospitals and schools rely on EEC to provide Preventative Maintenance Programs, Equipment Installation &amp; Disposal Services, Remote Temperature Monitoring, Water Filtration, and Emergency Repair Services of commercial refrigeration, cooking and ware washing equipment.</li><li>Seeking a District Sales Representative (DSR) who will provide a tactical approach to supporting an assigned district to meet or exceed sales targets.&nbsp;</li><li>This position will report to the Assistant Vice President of Sales Development.&nbsp;</li></ul> Responsibilities: <ul><li>Company vehicle for business and personal use Fantastic opportunity for long term, advanced career growth in sales or sales management Flexible, independent work environment where you will plan and manage your own schedule.</li><li>Access to world-class resources, tools, and technology Grow your income as you drive sales through commission and bonus programs What You Will Do: Achieve / exceed new business target assigned by Sales Manager.</li><li>Maintain and manage an active prospect list of all potential customers in assigned market that will be called on regularly until sold.</li><li>Update and manage CRM tool accordingly municate regularly with Service Team (Area Manager &amp; District Manager) in assigned market keeping them updated on sales pipeline, strategizing on key prospects, and understanding current status of Technician Team in district.&nbsp;</li><li>Partner with Service Team to achieve district growth and utilization objectives.</li><li>Build and maintain internal cross divisional relationships with key team members with an emphasis on lead sharing and cross divisional team selling.</li><li>Price agreements in alignment with divisional and corporate pricing approval processes. Coordinate and assist with light installation work when needed. Perform work in a safe manner and use appropriate personal protective equipment where applicable.Perform prospect surveys and build professional solution based proposals to gain new business.&nbsp;</li></ul> Requirements: <ul><li>Position will be located in Cape Town Minimum Qualifications: High School Diploma or equivalent.</li><li>Two years of foodservice, food equipment, food safety, or related industry experience and minimum of one year sales experience with proven track record.</li><li>Must have a valid drivers license and acceptable motor vehicle record.</li><li>Experience using computer applications such as Microsoft Word, Excel, Power Point, Outlook, and Internet.</li><li>Preferred Qualifications: Bachelors degree Knowledge and experience of foodservice operations.</li><li>Self-motivated with a drive for results.</li><li>Proven relationship management and consulting skills.</li><li>Demonstrated organizational skills and strong time management skills</li><li>Strong written, verbal communication, and presentation skill.</li><li>Experience with CRM software tools such as Previous business to business value-add sales experience</li><li>Demonstrated consistent success and achievement of sales goals in a sales or account management position&nbsp;</li></ul> About Equipment Care: <ul><li>Join the industrys largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. </li><li>Equipment Care team helps service customers across segments in the foodservice industry with scheduled maintenance programs and on-demand equipment repair 24/7/. As part of the Equipment Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards. Our Commitment to Diversity and InclusionAt , we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. </li><li>We are committed to fair and equal treatment of associates and applicants. </li><li>We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. is a place where you can grow your career, own your future and impact what matters.</li></ul>

Role Description: <ul><li>Our client is a leading European exchange with a unique federal model across the Belgium, Dutch, French, Irish, Norwegian, Portuguese markets.</li><li>Theyre currently looking for a head of sales to help them develop their board portal solution and expand their product into new countries.</li><li>Their solution is present in Amsterdam, Brussels, London and Paris with every day over 200,000 users securely accessing their meeting documents and attending meetings - anytime, anywhere and on any device.&nbsp;</li></ul> Responsibilities: <ul><li>Supervise the entire Sales, Account Management and Partnerships activities for our client.</li><li>Create and animate three different yearly roadmaps on (i) Sales, (ii) Account Management and (iii) Partnerships and place the same emphasis on hunting and farming responsibilities.</li><li>Build specific, sector-oriented knowledge for the product. Identify market developments and translate them into sales activities when possible (outbound).</li><li>Be the driving force of Business Development in all geographies, for instance on distribution channels, partnerships, product integration opportunities etc.</li><li>Be the acting Head of Sales in The Netherlands in addition to the global role of Head of Sales &amp; Marketing.</li><li>Handle key accounts in the country (especially in the public sector).</li><li>Keep an eye on current competition and new market entrants.</li><li>Ensure that the service/product is successfully delivered to the client and communicate with the client to fix potential issues.</li><li>Interact with internal stakeholders to ensure that the value proposition of your product/service is comprehensive to notably generate cross-selling opportunities</li><li>Liaise with the Marketing department to ensure an optimal cooperation in bringing commercial success</li><li>Feed the product team with customer insights that will help drive product innovation/discovery.</li><li>Manage (re)tender processes, with a strong focus on The Netherlands.</li><li>Establish sales objectives by forecasting and developing annual sales quotas for all territories.</li></ul> Requirements: <ul><li>At least 10 years of experience, working in a SaaS/IT environment.</li><li>Experience in managing a team and excellent team player.</li><li>Strong commercial drive and client-focus mindset, excellent knowledge of sales in various roles.</li><li>Results oriented and pragmatic attitude.</li><li>Strong presentation, selling and negotiating skills.</li><li>Ability to translate technical language for non-technical people.</li><li>Strong analytical skills.</li><li>Able to work either with strong autonomy in an organised manner and as a team.</li><li>Able to work in an autonomous and organized manner.</li><li>Fluent in Dutch and English.</li><li>Keep track of performance data, enforce desired ways-of-working, coach, train and report on commercial KPI’s.&nbsp;</li><li>We expect the Head of Sales &amp; Marketing to be a driving force in the Management Team of the business and a critical support for the Managing Director.</li><li>We have an intercultural environment where people that are eager to learn and to get things done can thrive and grow.</li></ul>

Role Description: <ul><li>With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.</li><li>The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.</li><li>It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.</li><li>Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.</li><li>You’ll develop your skills; collaborating across functions, markets and regions. If you want to play a part in driving one of the biggest societal changes of our time, there’s no better place!</li><li>For our team in Albarraque – Rio de Muoro (Portugal) we are therefore looking for a Business Analyst for the product “Interaction Management Automation” (IM Automation).</li><li>The overall purpose of this position will be to define the requirements for the IM Automation product. Ensure the most optimal consumer experience, feeding the product quality with the non-solicited data from consumers about the performance of our product.</li></ul> Responsibilities:&nbsp;<ul><li>Define requirements the way that it enables the Product Vision for the IM Automation Product for the horizon of 5 -7 years. Ensure requirements are aligned with the vision of the other Products in the Product Group Care</li><li>Actively contribute to the creation of the roadmap for the IM Automation Product. Ensure the design of the product enables Constant monitoring of the financial efficiency of the Product.</li><li>Engage with the main stakeholders on the regular basis - Product Care, Consumer Experience, Product Quality, Business Intelligence in order to ensure the requirements incapsulate the strategy enablers. Actively contribute the strategy, exploiting the opportunities enabled by the emerging technologies.</li><li>Maintain the quality of Product Documentation. Ensure the core customers can adopt product in self-service mode relying only on documentation provided</li><li>Influence the Products backlog management. Ensure the backlog prioritization respects the Business Analysis constraints.</li></ul> Requirements:&nbsp;<ul><li>Bachelor’s degree or Master’s preferably in engineering related field.</li><li>Previous experience in the business analysis (BABoK) of the Mass Service Domain.</li><li>Solid knowledge of AI Engines used in the Mass Services Domain (Generative AI, NLU sub-domain, etc.).</li><li>Solid knowledge of business process modelling notation (BPMN).</li><li>Experience in using Atlassian tools.</li><li>Fluent English, good sense of humor. Past experience in coding is an advantage</li></ul>

<ul><li>Sr. Executive /Assistant Manager – Finance.</li><li>Company Profile (Industry, Size, Products/Services, Standing in India/World etc.)</li><li>Singapore based Company with market presence in India and South East Asia.&nbsp;</li><li>Own Brands : will market it’s own Rx &amp; OTC brands in India &amp; South East Asia.&nbsp;</li><li>will aim to provide wide range of innovative cost effective pharmaceutical &amp; healthcare products to a broader population base in the countries we serve.</li><li>Partner Brands: provides End to End Commercial Solutions using innovative approach across the value chain for Sales, Marketing, Brand Management, Medical, Supply Chain &amp; Patient Care Services to MNC &amp; Indian Clients in:</li><li>Pharma</li><li>Medical Devices</li><li>Diagnostics</li><li>Surgical</li><li>Nutrition</li><li>FMCG</li><li>will provide value added partnerships to principals and healthcare professionals</li><li>India Leadership Team - has an experienced, Sales, Marketing, Brand Management, Supply Chain, Medical &amp; Regulatory team with over 125 years of collective experience in leading MNC’s &amp; Indian companies.&nbsp;</li></ul> Responsibilities: <ul><li>To assist and support Finance Head on budget preparation, financial forecasts, business improvement plans (NWC, COGS savings),new product launch, marketing spend and facilitate fact-based decision making.</li><li>Working with Head Finance on budgets, estimates, monthly reports, track variances, costing, pricing analysis to meet customer requirements.&nbsp;</li><li>Support and cascade top and bottom-line targets in line with Strategic plan.</li><li>Ensure monthly high-quality MIS.</li></ul>&nbsp;Requirements: <ul><li>MBA – Finance</li><li>Must accept work place and time flexibility</li><li>Hard worker with good market knowledge</li><li>Self starter with Initiative and Result Oriented Leader</li><li>Positive Attitude</li><li>Good Communication &amp;Good Documentation skills</li><li>Good Analytical &amp; Interpersonal Skills</li><li>&nbsp;Committed &amp; Ambitious Person who would be ready to take challenging responsibilities</li></ul>

Role Description: <ul><li>With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.</li><li>The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.</li><li>It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.</li><li>Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty.&nbsp;</li><li>And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.</li><li>You’ll develop your skills; collaborating across functions, markets and regions.&nbsp;</li><li>If you want to play a part in driving one of the biggest societal changes of our time, there’s no better place!</li><li>For our team in Albarraque – Rio de Muoro (Portugal) we are therefore looking for a Business Analyst Interaction Management CX (IM CX) Product</li><li>The overall purpose of this position will be to define the requirements for the IM CX product. Ensure the most optimal consumer experience, feeding the product quality with non-solicited data from consumers about the performance of our product.</li></ul> Responsibilities: <ul><li>Define requirements the way that it enables the Product Vision for the IM CX Product for the horizon of 5 -7 years.&nbsp;</li><li>Ensure requirements are aligned with the vision of the other Products in the Product Group Care</li><li>Actively contribute into the creation of the roadmap for the IM CX Product.&nbsp;</li><li>Ensure the design of the product enables Constant monitoring of the financial efficiency of the Product.</li><li>Engage with the main stakeholders on the regular basis - Product Care, Consumer Experience, Product Quality, Business Intelligence in order to ensure the requirements incapsulate the strategy enablers.&nbsp;</li><li>Actively contribute to the strategy, exploiting the opportunities enabled by the emerging technologies.</li><li>Maintain the quality of Product Documentation. Ensure the core customers can adopt product in self-service mode relying only on documentation provided</li><li>Influence the Products backlog management. Ensure the backlog prioritization respects the Business Analysis constrains.</li></ul> Requirements:&nbsp;<ul><li>Bachelor’s degree or Master’s preferably in engineering related field.</li><li>Previous experience in the business analysis (BABoK) of the Mass Service Domain.</li><li>Knowledge of CRM platforms used in the Mass Service for Assisted Service.</li><li>Solid knowledge of business process modelling notation (BPMN).</li><li>Experience in using Atlassian tools.</li><li>Fluent English, good sense of humor. Past experience in coding is an advantage.</li></ul> What We Offer: <ul><li>Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join and you too can:&nbsp;</li><li>Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.&nbsp;</li><li>Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.&nbsp;</li><li>Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.&nbsp;</li></ul>

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348 csc outbound product care manager Jobs found

CSC - Outbound & Product Care Manager

Logistics Assistant

Customer Service Representative

Business Analyst - Case Product

Auditor Health Care

District Sales Representative

Chief Revenue Officer (SaaS)

Business Analyst - IM Automation

Finance Head /Finance Manager

Business Analyst - Interaction Management CX

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348 csc outbound product care manager Jobs found

CSC - Outbound & Product Care Manager

Logistics Assistant

Customer Service Representative

Business Analyst - Case Product

Auditor Health Care

District Sales Representative

Chief Revenue Officer (SaaS)

Business Analyst - IM Automation

Finance Head /Finance Manager

Business Analyst - Interaction Management CX

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.