Business Process Analyst – Quality Assurance

Channel Sales Manager

MGR II Qlty & Reliability Engineering

Manager - Hire to Retire

Senior Engineer, Global Facilities Central Engineering, Construction - Mechanical

Manager - Infrastructure Planning

Plant Procurement Manager

Commercial Operations Specialist

Principal/Staff Engineer – Firmware Development

Principal NAND Reliability Product Engineer

Responsibilities: Process Documentation and Modelling: <ul><li>Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.</li><li>Create detailed process maps, workflows, and diagrams that accurately represent the end-to-end processes and related activities.</li><li>Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.</li></ul> Process Analysis and Optimization: <ul><li>Analyse the documented processes to identify inefficiencies, bottlenecks, and areas for improvement.</li><li>Work with cross-functional teams to propose process optimizations and enhancements using BPMN-tool capabilities.</li><li>Validate process changes with stakeholders and ensure that process improvements align with organizational goals.</li></ul> BPMN-Tool Management: <ul><li>Utilize BPMN-tool to create, update, and maintain process documentation in a centralized and accessible manner.</li><li>Stay up-to-date with the latest features and updates of the BPMN-tool and identify opportunities to leverage new functionalities.</li><li>Train team members and stakeholders on using the BPMN-tool effectively for process documentation and analysis.Additional Requirements &amp; Remarks</li></ul> Process Governance and Compliance: <ul><li>Ensure that all documented processes adhere to relevant industry standards, regulations, and internal policies.</li><li>Implement version control and change management protocols to maintain the accuracy and integrity of process documentation.</li><li>Collaborate with the various supply chain teams to validate process adherence and identify areas for improvement.</li></ul> Continuous Improvement: <ul><li>Act as a champion for process excellence, promoting a culture of continuous improvement within the organization</li><li>Identify opportunities to automate processes or integrate other technology solutions to streamline workflows.</li><li>Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.</li></ul> Requirements: <ul><li>Bachelors degree in Quality Management, Industrial Engineering, Manufacturing Engineering, Business Administration, or a related field. Masters degree is a plus.</li><li>Proven experience (typically 3+ years) in business process management, process documentation, or related roles.</li><li>Fluent English</li><li>Experience driving process improvements in the area of Quality Management&nbsp;&nbsp;</li><li>Experience in quality assurance/ quality management system in industrial manufacturing company.</li><li>Strong proficiency in BPMN notation and experience using BPMN-tools for process modeling (e.g., Bizagi, Signavio, Camunda, etc.).</li><li>Analytical mindset with the ability to identify process improvement opportunities through data analysis.</li><li>Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and present complex concepts.</li><li>Project management skills to handle multiple process documentation projects simultaneously.</li><li>Understanding of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).</li><li>Familiarity with compliance and regulatory requirements related to business processes.</li></ul>

Responsibilities: <ul><li>Develop and execute channel sales plans aligned with business objectives.</li><li>Build and maintain strong relationships with distributors and channel partners.</li><li>Establish joint business plans, performance targets, and growth initiatives with assigned partners.</li><li>Drive demand creation across data center, AI infrastructure, cloud, networking, telecom, and edge applications.</li><li>Identify new customers, applications, and competitive-conversion opportunities.</li><li>Build and manage a qualified opportunity pipeline from identification through design-in, design-win, and revenue conversion.</li><li>Conduct regular business reviews covering sales, pipeline, inventory, training, and program execution.</li><li>Support product launches, customer events, technical workshops, and partner training.</li><li>Gather market, customer, channel, and competitive insights to support business decisions.</li><li>Coordinate cross-functional resources to resolve commercial, technical, supply, and customer issues.</li><li>Maintain accurate opportunity, forecast, and customer information in applicable business systems.</li><li>Ensure channel activities comply with company policies and commercial requirements.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering, business, marketing, or a related field.</li><li>Relevant experience in channel sales, distribution sales, account management, or business development.</li><li>Experience managing distributors, resellers, or other channel partners.</li><li>Demonstrated ability to develop sales plans and deliver measurable business growth.</li><li>Strong commercial, negotiation, analytical, and relationship-management skills.</li><li>Experience with CRM, pipeline management, forecasting, and business reporting.</li><li>Strong written and verbal communication skills.</li><li>Ability to collaborate effectively in a global, matrixed organization.</li><li>Willingness to travel according to business requirements.</li></ul>

Responsibilities: <ul><li>Primary responsibility for developing and driving standardized Design for Reliability Engineering (DfRE) and Robustness Validation (RV) Methodologies for all Power Products.</li><li>Drive a DFSS culture, one of innovation, constant learning, and continuous improvement that aspires to deliver "First Time Right"; provide product development and DFSS training, coaching, and mentoring to product design teams to create a world class product development organization.</li><li>Drive excellence in Design for Reliability ensuring comprehensive utilization of modeling and simulation, structured DOE approaches, robust product validation including HALT/HAST and Test to Failure (TTF) methodologies.&nbsp;Oversee integrating reliability considerations during technology &amp; product evaluation, NPI product development from receipt of Customer Spec (Mission Profile) through Product Release into mass production; will have T&amp;V Plan + Reliability Test Plan Finalization Authority for Power Products.</li><li>Partner with PDE’s to quickly produce and evaluate first samples to expedite speed to market and drive fast and iterative product design improvements; drive Early Concept Testing identifying potential weaknesses and failure mechanisms in the product design and validating all improvements through testing and capability analysis.</li><li>Work very closely with MPDE about Process Developments and Equipment Developments, developing comprehensive test plans to ensure capability to six sigma standards and driving world-class Simultaneous Engineering (Concurrent Engineering).</li><li>Support Mfg Quality with failure analysis (F/A) and Root Cause and Corrective Action (RCCA) of line scrap and customer returns as well as competitive benchmarking activities.</li><li>Lead the identification of special testing needs and requirements and partner with Global R&amp;T COE to develop Custom Test Equipment, Tests &amp; Test Specifications.&nbsp;Oversee all application testing for Power Products.</li><li>Drive high performance organization by providing your team routine coaching and feedback, holding your team accountable to meet performance objectives, and providing meaningful development to increase individual/team capability.&nbsp;</li><li>Manage employee well-being by prioritizing work, effectively managing resource loading, and providing flexibility to enable employees to successfully balance their work and personal lives.</li><li>Drive organization effectiveness by structuring your organization in a way that best enables the BU strategy, maximizes resource efficiency and productivity, and provides role clarity and clear lines of accountability.</li><li>Manage the talent in your organization to support the business now and to proactively prepare for the future by identifying organization skillset/role gaps, implementing plans to fill any skillset/role gaps, and assessing current talent fit to ensure the right talent is matched to the right roles to best meet the needs of the business.</li></ul> Requirements: <ul><li>Bachelor/ Master’s degree in technical discipline (Electrical Engineering, Electronics, Mechatronics)</li><li>10+ years of Experience in all aspects of reliability engineering for electronic or mechatronics products from reliability estimation to reliability calculation and risk identification.</li><li>Must also have many years of experience working with test equipment, test systems, test labs, development and deployment of HALT/HAST testing, Test &amp; Validation Plans, development of custom test systems and performing “application tests.”&nbsp;Must have a good balance between theory and practice.</li><li>Experience interacting with global cross-functional engineering teams in multi-site global organization.</li><li>Excellent English, both verbal and written, and the ability to interact professionally with customers, leadership, stakeholders, cross functional teams and subject matter experts.</li><li>Exceptional analytical, critical thinking, and problem-solving skills and ability to make decisions when presented with a series of challenges, conflicts and constraints.&nbsp;Ability to drive to big picture goals and milestones while valuing and maintaining strong attention to the details.</li><li>Knowledge on FIT estimation methodology, statistical analysis for reliability calculation such as Weibull-analysis or 2-statistics, application of Bayes theorem, random failure principle, FMEDA, FTA</li><li>Reliability Engineering training from company, ASQ, TUV, Reliasoft or equivalent</li><li>Experience with custom product development, working closely with customers to define mission profile of the end application and optimizing reliability strategy based on customer needs.</li><li>Experience in running statistical analysis for reliability calculation for mechatronic products.</li><li>A high curiosity in understanding how systems/products work along with a reverse engineering mindset.</li><li>Willingness to travel as required, ~20%&nbsp;</li></ul>

Role Description:&nbsp; <ul><li>The Manager, Hire to Retire Process Transformation is responsible for leading the day-to-day delivery of transformation projects and workstreams across the Hire-to-Retire lifecycle within Human Capital Services.&nbsp;</li><li>Reporting to the Associate Director, the role translates the transformation agenda into executable plans, standardized processes, and digital-enabled solutions, working hands-on across process design, system configuration, data, and change.</li><li>It combines strong project delivery discipline with practical HC process and technology expertise to move Group Services towards a best-in-class shared services operating model.&nbsp;</li><li>The role is a key delivery partner to the Associate Director and to vertical HR teams, ensuring initiatives are delivered on time, on budget, and to the intended quality, while coordinating junior team members and third-party resources.&nbsp;</li></ul> Responsibilities:&nbsp; 1. Transformation Project &amp; Workstream Delivery&nbsp; <ul><li>Lead the planning, delivery, and reporting of assigned transformation projects and workstreams across the entire Hire-to-Retire lifecycle; managing scope, timelines, budgets, risks, and issues.&nbsp;</li><li>Develop and maintain project plans, delivery artefacts, and status reporting for the Associate Director and governance forums.&nbsp;</li><li>Coordinate project stakeholders, cross-functional contributors, and vendor resources to deliver against agreed milestones.&nbsp;</li></ul> 2. Process Standardization &amp; Improvement&nbsp; <ul><li>Analyze current-state Hire-to-Retire processes across verticals and design standardized, simplified, and automated future-state processes.&nbsp;</li><li>Document process maps, standard operating procedures, and service definitions, embedding controls-by-design and data quality requirements.&nbsp;</li><li>Identify and quantify efficiency, experience, and control improvement opportunities to build the case for change.&nbsp;</li></ul> 3. Digital &amp; Technology Enablement&nbsp; <ul><li>Support the configuration, testing, and deployment of HR platforms (HCM, ATS, LMS, ServiceNow, workforce analytics) in partnership with Group IT and vendors.&nbsp;</li><li>Gather and document business requirements, translate them into functional specifications, and manage user acceptance testing.&nbsp;</li><li>Support the expansion of service management capabilities such as ticket taxonomy, SLAs, and self-service workflows.&nbsp;</li></ul> 4. Data, Analytics &amp; Insight&nbsp; <ul><li>Compile, validate, and analyze workforce and process data to support business cases, benchmarking, and decision-making.&nbsp;</li><li>Build clear, traceable analysis and reporting, including cost-to-serve, cycle time, volumes, and quality metrics.&nbsp;</li><li>Support the development of dashboards and management reporting that track transformation benefits and service performance.&nbsp;</li></ul> 5. Change Enablement &amp; Stakeholder Engagement&nbsp; <ul><li>Alongside our Change and Communications team, deliver change management activities for assigned initiatives, including stakeholder engagement, communications, training, and adoption support.&nbsp;</li><li>Run stakeholder interviews and workshops to capture pain points, requirements, and priorities across the Hire-to-Retire lifecycle.&nbsp;</li><li>Build strong working relationships with vertical HR teams and enabling functions to secure buy-in and sustained adoption.&nbsp;</li></ul> 6. Value Realization &amp; Continuous Improvement&nbsp; <ul><li>Track delivery against defined success metrics and support the realization and reporting of transformation benefits.&nbsp;</li><li>Capture lessons learned and embed a culture of continuous improvement and service excellence within Human Capital Services.&nbsp;</li><li>Contribute to the ongoing development of transformation standards, tools, and delivery methodology.&nbsp;</li></ul> Requirements: Qualifications &amp; Experience&nbsp; <ul><li>Bachelors or Masters degree in HR, Business, Information Systems, or a related discipline.&nbsp;</li><li>6 to 10 years experience in HR transformation, HR shared services, consulting, or enterprise HC operations.&nbsp;</li><li>Proven experience delivering process and technology change within complex, multi-entity organizations.&nbsp;</li><li>Practical experience with HR technology ecosystems (for example HCM, ATS, LMS, and ServiceNow) and workforce data and analytics.&nbsp;</li><li>Exposure to AI-enabled solutions within the Human Capital services domain is an advantage.&nbsp;</li><li>Recognized project management or process improvement certification (for example PMP, PRINCE2, Agile, or Lean Six Sigma) is desirable.&nbsp;</li></ul> Key Competencies&nbsp; <ul><li>Project and workstream delivery.&nbsp;</li><li>End-to-end HC process design and improvement.&nbsp;</li><li>HR technology enablement and requirements management.&nbsp;</li><li>Workforce data analysis and reporting.&nbsp;</li><li>Stakeholder engagement and change enablement.&nbsp;</li><li>Structured problem-solving and attention to detail.&nbsp;</li><li>Commercial and value-oriented mindset.&nbsp;</li></ul>

Responsibilities: <ul><li>Build effective collaboration across facilities, procurement, manufacturing, IT, and operations teams</li><li>Communicate project updates, risks, and key milestones to stakeholders and leadership</li><li>Identify risks, escalate issues proactively, and recommend mitigation strategies</li><li>Support root cause analysis and technical problem-solving across global sites</li><li>Contribute to development and standardization of Best Known Methods (BKMs)</li><li>Drive alignment of engineering priorities with global facilities strategies</li><li>Lead or support capacity planning and scenario analysis across site networks</li><li>Support sustainability initiatives aligned with corporate goals</li><li>Lead construction engineering activities for semiconductor facilities across design, construction, commissioning, and operations phases</li><li>Provide technical engineering support to construction teams to drive project execution and operational excellence</li><li>Manage scope, schedule, cost, and quality to meet project and business requirements</li><li>Support large-scale greenfield fab projects across U.S. and Asia, ensuring compliance with standards and regulatory requirements</li><li>Review engineering design packages and provide timely, documented feedback</li><li>Monitor construction progress and resolve technical issues during project execution</li><li>Support cost estimation, scheduling, and business case development</li><li>Coordinate with internal teams and external consultants to ensure alignment with project goals</li><li>Drive continuous improvement in construction practices with a focus on efficiency, innovation, and sustainability</li></ul> AI Responsibilities: <ul><li>Integrate AI-assisted tools into engineering and project workflows to enhance efficiency, quality, and decision-making</li><li>Identify opportunities to apply AI-driven insights in construction engineering, data analysis, and project planning</li><li>Contribute to continuous improvement by sharing AI-enabled best practices within the team</li></ul> Requirements: <ul><li>Minimum Required Qualifications / Experience</li><li>Bachelors degree in Mechanical Engineering, Construction, Building Services, or related field.</li><li>Minimum 8 years of mechanical engineering experience, including 5 years supporting construction projects.</li><li>Strong semiconductor facilities and process systems design experience (Cleanroom HVAC, CHW, PCW, Exhaust, CDA, Vacuum, etc.).</li><li>Experience working in EPCM project environments.</li><li>Ability to review engineering drawings, specifications, and technical designs.</li><li>Experience in project execution, including cost control, scheduling, commissioning, and handover.</li><li>Strong knowledge of construction engineering practices within semiconductor or similar industries.</li><li>Excellent technical problem-solving and root-cause analysis skills.</li><li>Strong communication, stakeholder management, and cross-functional leadership abilities.</li><li>Ability to work effectively in a global, multicultural environment.</li><li>Ability to apply baseline digital fluency and AI literacy to utilize AI-enabled tools for engineering analysis, problem-solving, and operational efficiency</li><li>Highly Desirable / Preferred Skills or Experience</li><li>Professional certification or membership in a recognized engineering body</li><li>Experience working on semiconductor fab or large industrial projects</li><li>Experience in greenfield construction projects</li><li>Knowledge of sustainability practices in construction and facilities</li><li>Experience working across global or regional teams</li></ul>

Responsibilities: <ul><li>Develop and maintain projects schedules, including the sequence of activities, timelines and resource allocation for assigned Projects in co-ordination with all Company verticals/ Units, addressing all key &amp; interfaces milestones and ensuring a clear and unified view of project timelines across the organization empowering them to effectively manage their project resources and finances.</li><li>Manage the planning and controls for the assigned projects, ensuring adherence to timeline, budget and quality standards.</li><li>Establish, monitor, and control the integrated master schedule to ensure timely delivery, review and approve contractor work programs, and maintain progress reporting systems.</li><li>Prepare weekly / monthly, or as may deem necessary, the executive management reporting, presentations &amp; dashboards.</li><li>Provide various levels of reporting from operational to strategic based on the audience i.e. project manager / Directors / Executive Directors / CPDO / Excom.</li><li>Ensure that the provided reporting deliver a compelling message and clear actions to allow the management to take informed decisions.</li><li>Establish and regularly update preconstruction reports &amp; dashboards in coordination with Development and Procurement &amp; Contracts Teams.</li><li>Review and approve contractors’ baseline program of works.</li><li>Review &amp; evaluate the contractors, consultants &amp; PMCs reporting and forecast completion dates and provide recommendations.</li><li>Lead the planning team for the PMCs, Consultants &amp; contractors.&nbsp;</li><li>Report, monitor &amp; control the projects KPIs, LOBs, cashflows, resources and Line of Balance.</li><li>Analyze project performance data and identify trends and risks, providing proactive recommendations for corrective actions to Directors / Project Managers and senior leadership.</li><li>Evaluate allocation of resources in collaboration with Consultants, Contractors and company Project team and analyze gaps between the planned and actual progress for projects to highlight areas of concern and provide recommendations with required actions, optimizing project resource allocation and ensuring timely project completion.</li><li>Ensure accurate review of consultant/contractor program, daily / weekly and monthly reports for management approval (including his observation, comments, recommendation for mitigation if any), maintaining quality control and risk mitigation in project execution.</li><li>Provide the required updated schedule information to be submitted to the concerned Authorities as and when required (e.g., DEWA, RERA, etc.), ensuring timely and accurate project reporting to external stakeholders.</li><li>Establish plan delivery annual Targets in terms of number of units, gross value of work done and periodically monitoring &amp; controlling the annual target plan to ensure the achievement of the company’s balance scorecard.</li><li>Review and analyze extension of time claims submitted by the Contractor using various delay analysis methodologies as the case may deem necessary.</li><li>Ensure coordination with the various internal stakeholders and different work packages (Buildings, Infra and Landscaping)</li><li>Prepare assessment and recommendation report for the Contractor’s EOT claims</li><li>Facilitate project risk management processes, including risk identification, assessment, mitigation, and monitoring.</li></ul> Requirements: <ul><li>Bachelor’s degree in civil engineering ; Master’s degree preferred</li><li>PMP (Project Management Professional) certification - preferred</li><li>Minimum 8-10 years of experience with atleast 2-4 years in projects planning preferably with construction and Real Estate Industry.</li></ul>

Responsibilities: <ul><li>Deliver to performance of the procurement organization that includes productivity, supply performance, quality and localization</li><li>Develop and manage localization supplier relationships and performance</li><li>Drive material localization effort to achieve cost reduction and delivery service flexibility</li><li>Executes the competitive bid, negotiation, and contracting processes for direct materials</li><li>Collaborate with Design Engineering &amp; Manufacturing teams to drive NPI project execution</li><li>Acts as an escalation point for delivery and quality issues that cannot be resolved by direct material buyers and obtains favorable resolutions.</li><li>Reports and implements key Supply Chain Metrics (STR--delivery, Commercial Productivity—cost reduction, DLPM--quality).</li><li>Lead quarterly supplier scorecard review with commodity teams to drive supplier performance improvement in quality, delivery, and cost</li><li>Develop and ready existing/new suppliers to achieve material, volume, location, capacity requirements. Ensures supplier audits are completed/passed, and strategizes with QA as required to improve and ensure supplier quality</li><li>Work with Quality to ensure that monthly supplier performance during NPI phase. In addition, that supplier issues are being resolved before introduction. Engages commodity managers if required.</li><li>Communicate with Sales and Design Engineering to ensure new and existing materials reduce company’s overall risk exposure in the supply chain.</li><li>Ensures direct materials are sourced in full compliance with policies and guidelines.</li><li>Enforce company and functional processes, policies and safety regulations, discipline as necessary</li><li>Oversee and delegate workloads of employees, ensure projects, and assignments achieve goals/targets</li><li>Monitor and evaluate performance of employees, personnel requirements, selection, training</li><li>Develop, coach and build a highly performing and engaged team</li><li>Instill global mindset with strategic thinking in the organization</li><li>Act as a change agent to challenge status quo if needed</li></ul> Requirements: <ul><li>Bachelor’s degree in business, Supply Chain or Engineering discipline required</li><li>10+ years of experience in advanced procurement. Experience in supply chain management is preferred.</li><li>5+ years of management experience</li><li>Global exposure in previous roles is required</li><li>Graduate degree in business (i.e. MBA) is preferred</li></ul>

Role Description: <ul><li>The Jobholder is responsible for the overall management of Turkey supplier base within assigned raw and packaging material categories.</li><li>She/he will be ensuring excellent execution of the Global / Regional Category strategy and lead the COGs saving projects.</li><li>The job holder will handle the day-to day management of her/his materials supply base including supplier performance.</li><li>She/he is responsible for ensuring that materials for the factories are delivered as per the established KPIs by the relevant internal stakeholders.</li></ul> Responsibilities: Maximize value for money <ul><li>Establish procurement strategies for raw pack materials in line with global/regional category teams.</li><li>Lead the development and execution of Cost of Goods Sold (COGS) initiatives and specification changes in coordination with the relevant stakeholders.</li><li>Own Resilience program in Turkey in collaboration with SQA &amp; R&amp;D driving dual sourcing target.</li><li>Negotiate and challenge suppliers quality, price (where appropriate, non-regional/global category materials), service, lead times, minimum order quantities &amp; payment terms to get the best value for every dollar spent.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li><li>Provide local management of Purchase Price Variance (PPV) and buying performance metrics.</li></ul> Optimize and protect the supply chain <ul><li>Contribute to World-class management of Working Capital through Day Raws and Packs Outstanding (DRPO) initiatives (e.g. stock reductions).</li><li>Manage the contracting process including request for quotation (RFQs) &amp; tenders (where appropriate, non-regional/global category materials) and contract creation &amp; PO issuance (samples) in line with the policies and procedures.</li><li>Manage Mars Intellectual Property with the support of the regional IP Commercial representatives, using the appropriate Confidentiality agreements and supply contracts to ensure is protected. Ensure responsible and continuous supply.</li><li>Provide local expertise and market intelligence for the global category teams.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li><li>Provide necessary support to internal stakeholders in ensuring supply continuity, supplier issues, non-conformance, managing stocks and pipelines. o Ensure zero runouts due to materials availability.</li><li>Support SQA in developing supplier performance scorecards and provide commercial leadership for the proactive measurement of supplier performance (Supplier compliance scorecards).</li><li>Manage &amp; develop day to day relationship with suppliers and provide commercial leadership to resolve disputes, supplier issues and non-conformance when site internal stakeholders are unable to during the contractual period.</li><li>Monitor commodity trends periodically and provide local expertise and market intelligence for the global category teams to anticipate future risks/opportunities</li><li>Provide support to sustainability initiatives (local/regional/global) to ensure compliance to targets in relation to materials.</li><li>Work closely with internal stakeholders &amp; suppliers to ensure the right specifications are purchased.</li><li>Responsible for the requisition-to-pay process for the assigned scope of purchases and ensures that demands are met.</li></ul> Leverage External Capabilities <ul><li>Provide local expertise and market intelligence for the global category teams.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li></ul> Requirements: <ul><li>Bachelors degree - 1-3 years of Commercial/Purchasing experience preferably in the Fast-Moving Consumer Goods (FMCG) field - Fluent in English.</li><li>Preferably knowledge of SAP MM Modul Advanced user of MS Office applications especially Excel</li></ul>

Responsibilities: SUPPORT CUSTOMERS AND DEBUG FIRMWARE <ul><li>Customer engineering support: Act as the primary technical escalation point for Security Firmware on SSD products — triage, prioritize, and drive customer reported security issues to closure within committed response times</li><li>Security feature enablement: Guide customers through the configuration, integration, and validation of SSD security features; including, but not limited to: TCG Opal/Pyrite/Ruby and Enterprise SSC, ATA and NVMe security commands, self-encrypting drive operation, secure boot and signed firmware update, sanitize and cryptographic erase, key management, and device attestation</li><li>Debug and root cause analysis: Reproduce customer, qualification, and field failures in the lab; analyze firmware logs, traces, and bus captures; debug Security Firmware source; and deliver documented root cause and corrective action</li><li>Firmware fixes and validation: Develop, unit test, and functionally validate targeted Security Firmware changes and customer specific configurations and builds, ensuring each change meets the security, functional, performance, and quality/reliability requirements of the technical spec matrix before release</li><li>Vulnerability and incident response: Assess the impact of reported vulnerabilities and security findings on products already in the field, and support mitigation planning, remediation delivery, and customer disclosure</li><li>Customer qualification and compliance support: Support customer security audits, security questionnaires, and certification activities (e.g. TCG specification compliance, FIPS 140-3, Common Criteria), and produce the application notes, integration guides, and technical documentation customers depend on</li></ul> STAKEHOLDER MANAGEMENT <ul><li>Represent our client in direct technical engagement with customer engineering teams, translating Security Firmware behavior, constraints, and risk into terms that are clear to both engineering and non-engineering audiences</li><li>Dedicatedly provide to management, multi-functional team members, and the firmware team consistent, detailed, and properly summarized information regarding customer issues, escalation status, and the progress of firmware fixes</li><li>Maintain accurate issue records, root cause reports, and knowledge base content so that recurring customer questions are answered faster over time</li></ul> PEOPLE DEVELOPMENT <ul><li>Multi-functional Teamwork: Develop and maintain collaborative, open and, constructive relationships with peers, management, and partner teams across firmware development, product engineering, quality, and field applications</li><li>Team Development: Provide technical capability that continuously improves team involvement, morale, and productivity</li><li>Personal Development: Work to continuously improve your technical capability and communication skills</li></ul> AI UTILIZATION <ul><li>Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and requirements.</li><li>Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one’s scope of work.</li></ul> Requirements: <ul><li>Bachelors/masters degree in computer or electrical engineering with 5+ years of relevant experience.</li><li>Experience in a customer facing engineering role such as customer engineering support, field applications, sustaining engineering, or escalation management is strongly preferred</li><li>Embedded Security domain knowledge and experience, including cryptography fundamentals (AES, RSA/ECC, SHA), key management, secure boot, and secure firmware update</li><li>Familiarity with storage security standards and features such as TCG Opal and Enterprise SSC, ATA Security, NVMe security and sanitize commands, and self-encrypting drives is an advantage</li><li>Expertise in the use of programming languages (eg. C, C++, RUST), programming tools &amp; environments</li><li>Experience programming in Python for test automation, log parsing, and debug tooling is an advantage</li><li>Understanding of storage interfaces including ideally PCIe/NVMe, SATA, or SAS</li><li>Experience with NAND flash and other non-volatile storage is an advantage</li><li>Experience in storage industry, storage systems, or a related technology is an advantage</li><li>Proficiency in debugging and resolving code problems for firmware applications, including the use of debuggers, firmware trace and log analysis, and protocol analyzers</li><li>Experience with defect tracking, change control, and firmware release processes in a production or sustaining environment</li><li>Excellent written and verbal communication skills, with the ability to manage multiple concurrent escalations under time pressure and stay effective in customer visible situations</li><li>Ability to apply baseline digital fluency and role-appropriate AI literacy to use AI-enabled tools responsibly and effectively for research, analysis, content creation, problem-solving, operational tasks, and achieving business outcomes.</li></ul>

Responsibilities: <ul><li>Define and implement NAND Flash reliability test flows to assess product reliability performance and prevent extrinsic/intrinsic reliability escapes.</li><li>Perform high volume statistical data analysis to evaluate NAND DPM/ intrinsic reliability risks and trends.</li><li>Drive electrical failure analysis, including advance characterization, to identify root causes and solution spaces.</li><li>Develop short term countermeasures such as targeted stresses and screens, applying knowledge of digital/analog circuits, device physics, and process engineering.</li><li>Qualify the product with innovative control measures to provide best in Class DPM and Cell reliability.</li><li>Collaborate closely with Fab, NAND Technology, NAND Design, Product Development, System Development, and Quality/Reliability teams to develop solutions and enable shipment of high quality end products.</li></ul> Requirements: <ul><li>Bachelor’s degree&nbsp;with &gt; 10 years or Master’s degree&nbsp;with &gt; 7 years or PhD with &gt; 5 years&nbsp;of relevant experience in Electrical Engineering or related field.</li><li>Experience in Semiconductor Reliability, NAND Technology, and Electrical Failure Analysis.</li><li>In depth background in NAND Design, Device Physics, Circuits,&nbsp;Process, Test, Validation.&nbsp;</li><li>Experience with application of AI tools, LLMs ,&nbsp;data analysis tools (e.g., Python, JMP, Tableau)</li><li>Strong statistical analysis, communication, and problem solving skills.</li><li>Experience in leading cross functional projects and mentoring&nbsp;junior engineers.</li><li>Strong analytical and problem solving skills.</li><li>Team player and self driver.</li></ul>

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477 customer experience Jobs found

Business Process Analyst – Quality Assurance

Channel Sales Manager

MGR II Qlty & Reliability Engineering

Manager - Hire to Retire

Senior Engineer, Global Facilities Central Engineering, Construction - Mechanical

Manager - Infrastructure Planning

Plant Procurement Manager

Commercial Operations Specialist

Principal/Staff Engineer – Firmware Development

Principal NAND Reliability Product Engineer

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Skills

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477 customer experience Jobs found

Business Process Analyst – Quality Assurance

Channel Sales Manager

MGR II Qlty & Reliability Engineering

Manager - Hire to Retire

Senior Engineer, Global Facilities Central Engineering, Construction - Mechanical

Manager - Infrastructure Planning

Plant Procurement Manager

Commercial Operations Specialist

Principal/Staff Engineer – Firmware Development

Principal NAND Reliability Product Engineer

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.