Senior Product Analyst

Tax Lead - SSEA

Senior Data Scientist 2

Senior Software Engineer 2 (Ruby on Rails) | Klara

Logistics Supervisor

Logistics Analyst

Brand Manager / Senior Brand Manager DTC

Sr Manager - Finance and Accounting

Customer Service Specialist- Malaysia

Responsibilities: <ul><li>Elicit, analyze, and translate user needs into detailed, actionable requirements for the pod</li><li>Define and manage use cases, user stories, process flows, and visualizations to support development</li><li>Partner with design and engineering to explain functional requirements and continuously improve user experience</li><li>Maintain a backlog that stays 2–3 sprints ahead, ensuring clear Definitions of Ready and Done for all features</li><li>Communicate product vision and requirements effectively to developers, testers, and stakeholders</li><li>Support User Acceptance Testing by writing UAT scripts and participating in testing cycles as needed</li><li>Document confirmed business processes to serve as reference for development and IT support teams</li><li>Apply business process improvement methodologies to optimize workflows and system efficiency</li><li>Collaborate closely with the Product Manager to ensure backlog priorities align with business objectives</li><li>Track delivery metrics and build reports to measure progress, quality, and outcomes</li><li>Manage cross-pod dependencies in partnership with the Technical Product Manager</li><li>Ensure compliance with applicable standards by maintaining SDLC documentation, system configurations, and audit artifacts</li><li>Maintain a strong understanding of the IT application portfolio, developing deep expertise in specific products or BPM domains</li><li>Support and facilitate system demonstrations, including Inspect &amp; Adapt workshops, as required</li></ul> Requirements: <ul><li>Proven knowledge and understanding of standard practices, technology and supporting industry principles</li><li>Experience gathering requirements and translating into a product vision by leveraging their expertise in product development, engineering and UX</li><li>Deep understanding of business/processes and high-level understanding of high-quality digital product delivery</li><li>Experienced in managing a product backlog/release plan, tracking team level metrics, attend product team ceremonies, removing blockers (burndown chart, release burn up, etc.)</li><li>Experienced in developing systems and tools to enable customer interactions and collaboration (e.g., digital self, precision marketing, DAM, immersive technology)</li></ul>

Responsibilities: <ul><li>In charge of tax compliance execution for Thailand, Singapore, India and other countries or cities.&nbsp;</li><li>The scope includes but not limited to designing and timely reviewing tax reporting, tax forecast, and budget process, and etc.</li><li>Work with cross functions (i.e. FP&amp;A, Global tax) to set up tax forecast and budget, and monitor and adjust (if applicable) it on monthly basis.</li><li>Be responsible for tax-related data collection and analysis (i.e. Tax Burden Ration on both P&amp;L and cash basis, Margin, and Transfer Price, etc.) and outstanding problems / questions resolution in order to 1) increase tax efficiency; 2) mitigate tax risk; and 3) accurate tax forecast or budget.&nbsp;</li><li>Independently manage internal tax health check, and provide proposal &amp;advice to reduce compliance risk.</li><li>Lead transfer price strategy setting up for both domestic and cross-border transaction for all countries and cities in SSEA.&nbsp;</li><li>Design detail transfer price plan (I.e. mark-up rate, sales price, transaction flow, etc.) for each affiliates and each transfection types, and ensure the success of implementation.&nbsp;</li><li>Prepare transfer price documentations to support the strategy and plan.&nbsp;</li><li>As internal consultant to provide tax guidance to related functions (e.g. supply chain finance, GL).&nbsp;</li><li>Monitor the tax status and position on monthly basis, and handle challenges, questions and tax audits (if any) from each level of tax authorities.&nbsp;</li><li>Establish or maintain the good relationship with Finance Bureau, Tax Bureau, and other government authorities.&nbsp;</li><li>Manage and coordinate with external consultants.&nbsp;</li><li>Support AEM tax lead in coordination with global tax team to keep consistent tax strategy between local and global.&nbsp;</li><li>Support global tax team for tax return or provision preparation for other jurisdictions from compliance perspective.</li><li>Lead complicated applications such as tax exemption / reduction / deferral application, cross-border double tax treaty application, tax liquidation application, tax audit defense, etc and make achievements.&nbsp;</li><li>Proactively seek benefit such as government incentives for group from not only tax perspective.&nbsp;</li><li>Propose suggestions or ideas for any improvement or projects, and lead the implementation to make it happen.&nbsp;</li><li>Work together with AEM tax lead to plan annual tax projects.&nbsp;</li><li>Lead feasibility study by leveraging consulting reassure.&nbsp;</li><li>Land the execution from end to end</li></ul> Requirements: <ul><li>Smart and honest.&nbsp;</li><li>Dare to work under pressure.&nbsp;</li><li>Analytical thinking and passionate for results, with abundant passion/curiosity for learning.</li><li>Strong drive &amp; high energy, hands on and pragmatic, independent and proactive.&nbsp;</li><li>At least 6 years tax related job experience required including strong Asia exposure (i.e. Singapore, Thailand, etc.) with a comprehensive understanding of taxation, regulations and accounting.&nbsp;</li><li>Multinational company or consultant firm experiences is preferred.&nbsp;</li><li>More than 2 years experience in leader level.&nbsp;</li><li>Experience in tax project management and tax process design is a must.&nbsp;</li><li>Excellent knowledge and understanding of corporate governance practices and procedures.</li><li>Fluent language skills (both written and verbal) in English.</li><li>High ethical standards and result-focused, able to work in fast-paced, dynamic environment.</li><li>Ability to identify opportunities for improvement and implement creative solutions.</li><li>A team player, effective communicator, strong interpersonal skills and ownership behavior.</li></ul>

Responsibilities: <ul><li>In charge of tax compliance execution for Thailand, Singapore, India and other countries or cities.&nbsp;</li><li>The scope includes but not limited to designing and timely reviewing tax reporting, tax forecast, and budget process, and etc.</li><li>Work with cross functions (i.e. FP&amp;A, Global tax) to set up tax forecast and budget, and monitor and adjust (if applicable) it on monthly basis.</li><li>Be responsible for tax-related data collection and analysis (i.e. Tax Burden Ration on both P&amp;L and cash basis, Margin, and Transfer Price, etc.) and outstanding problems / questions resolution in order to 1) increase tax efficiency; 2) mitigate tax risk; and 3) accurate tax forecast or budget.&nbsp;</li><li>Independently manage internal tax health check, and provide proposal &amp;advice to reduce compliance risk.</li><li>Lead transfer price strategy setting up for both domestic and cross-border transaction for all countries and cities in SSEA.&nbsp;</li><li>Design detail transfer price plan (I.e. mark-up rate, sales price, transaction flow, etc.) for each affiliates and each transfection types, and ensure the success of implementation.&nbsp;</li><li>Prepare transfer price documentations to support the strategy and plan.&nbsp;</li><li>As internal consultant to provide tax guidance to related functions (e.g. supply chain finance, GL).&nbsp;</li><li>Monitor the tax status and position on monthly basis, and handle challenges, questions and tax audits (if any) from each level of tax authorities.&nbsp;</li><li>Establish or maintain the good relationship with Finance Bureau, Tax Bureau, and other government authorities.&nbsp;</li><li>Manage and coordinate with external consultants.&nbsp;</li><li>Support AEM tax lead in coordination with global tax team to keep consistent tax strategy between local and global.&nbsp;</li><li>Support global tax team for tax return or provision preparation for other jurisdictions from compliance perspective.</li><li>Lead complicated applications such as tax exemption / reduction / deferral application, cross-border double tax treaty application, tax liquidation application, tax audit defense, etc.&nbsp;</li><li>and make achievements.&nbsp;</li><li>Proactively seek benefit such as government incentives for group from not only tax perspective.&nbsp;</li><li>Propose suggestions or ideas for any improvement or projects, and lead the implementation to make it happen.&nbsp;</li><li>Work together with AEM tax lead to plan annual tax projects. Lead feasibility study by leveraging consulting reassure. Land the execution from end to end</li></ul> Requirements: <ul><li>Smart and honest. Dare to work under pressure. </li><li>Analytical thinking and passionate for results, with abundant passion/curiosity for learning.</li><li>Strong drive &amp; high energy, hands on and pragmatic, independent and proactive.&nbsp;</li><li>At least 6 years tax related job experience required including strong Asia exposure (i.e. Singapore, Thailand, etc.) with a comprehensive understanding of taxation, regulations and accounting. Multinational company or consultant firm experiences is preferred.&nbsp;</li><li>More than 2 years experience in leader level. </li><li>Experience in tax project management and tax process design is a must.&nbsp;</li><li>Excellent knowledge and understanding of corporate governance practices and procedures.</li><li>Fluent language skills (both written and verbal) in English.</li><li>High ethical standards and result-focused, able to work in fast-paced, dynamic environment.</li><li>Ability to identify opportunities for improvement and implement creative solutions.</li><li>A team player, effective communicator, strong interpersonal skills and ownership behavior.</li></ul>

Responsibilities: <ul><li>Lead the design and development of LLM-powered solutions for clinical summarization, intelligent chat, and document understanding to improve patient care outcomes.</li><li>Architect and implement end-to-end machine learning pipelines, including Retrieval-Augmented Generation (RAG) systems using vector databases such as Pinecone and Weaviate.</li><li>Fine-tune and optimize state-of-the-art language models (e.g., GPT, LLaMA, Mistral) and apply advanced prompt engineering to address specialty-specific healthcare use cases.</li><li>Own project delivery end to end, collaborating with stakeholders to ensure AI solutions are ethical, scalable, reliable, and well-governed.</li><li>Mentor and support junior data scientists, fostering a culture of experimentation, learning, and innovation.</li></ul> Requirements: <ul><li>Experience: 8–12 years in Data Science/ML, with at least 3+ years specifically focused on LLMs and Generative AI.&nbsp;</li><li>Technical Mastery: Deep hands-on expertise in Python and frameworks like PyTorch, Hugging Face, LangChain, or LlamaIndex.&nbsp;</li><li>Cloud Fluency: Proven ability to deploy models at scale using AWS SageMaker, Azure ML, or GCP Vertex AI.&nbsp;</li><li>MLOps Mindset: Experience with MLflow, Airflow, Docker, and Kubernetes to ensure our "bold innovations" are also stable and reliable.&nbsp;</li><li>Academic Foundation: A strong grasp of statistical analysis and evaluation techniques to mitigate hallucinations and ensure clinical accuracy.&nbsp;</li></ul>

Responsibilities: <ul><li>Design, build, and maintain scalable backend systems using Ruby on Rails, ensuring reliability, performance, and an exceptional user experience.</li><li>Collaborate closely with Product and Design teams to translate customer needs into high-impact technical solutions, balancing simplicity with scalability.</li><li>Define and communicate clear technical specifications by breaking down complex requirements into actionable, well-structured implementation plans.</li><li>Uphold engineering excellence through test-driven development (TDD), comprehensive integration testing, and disciplined API design and management.</li><li>Optimize data storage and messaging systems, including PostgreSQL, NoSQL databases, and RabbitMQ, to ensure system efficiency and stability.</li><li>Mentor and support fellow engineers through pairing, knowledge sharing, and leading refactoring initiatives to continuously raise team-wide technical standards.</li></ul> Requirements: <ul><li>Technical Depth: A degree in Computer Science (or equivalent experience) and 3+ years of professional mastery in Ruby and its frameworks (Rails, Grape, or Sinatra).&nbsp;</li><li>A Quality Mindset: A strong TDD advocate who lives and breathes RSpec.&nbsp;</li><li>Systems Thinking: Deep experience with relational databases and message-driven architectures. You understand how parts of a system talk to one another.&nbsp;</li><li>Growth Mindset: A drive to learn and take ownership. You dont wait for permission to make things better.&nbsp;</li><li>Effective Communication: The ability to influence technical decisions and explain "the why" to both technical and non-technical stakeholders.</li></ul>

Responsibilities: Team Leadership and Management <ul><li>Lead and supervise logistics and Imports/Exports teams, providing guidance, training, and support to ensure efficient execution of all logistics activities.</li><li>Foster a positive team culture that promotes collaboration, continuous learning, and operational excellence.</li></ul> Shipment and Freight Coordination <ul><li>Oversee the scheduling and coordination of inbound and outbound shipments to meet production and customer requirements.</li><li>Coordinate international shipments from all regions to Latin America, maintaining close communication with service providers to track orders and ensure service level compliance.</li></ul> Warehouse and Plant Operations <ul><li>Manage warehouse and plant logistics operations to ensure efficient material flow and optimal inventory handling.</li><li>Monitor and control distribution and logistics-related costs.</li></ul> Cross-functional Collaboration and Project Management <ul><li>Collaborate with cross-functional teams to develop and implement logistics strategies aligned with organizational objectives.</li><li>Coordinate supply chain projects and/or lead logistics team members in managing regional initiatives within the LAR region.</li><li>Work closely with internal stakeholders, external partners, and regulatory authorities to ensure project objectives are achieved, including but not limited to:</li><li>New Resale Operations: Assess feasibility and support implementation, ensuring supply chain efficiency and regulatory compliance.</li><li>Transportation Mode Expansion: Evaluate alternative transportation modes (e.g., cabotage) to optimize routes and reduce costs.</li><li>Warehousing Projects: Support the establishment and management of warehouses, ensuring compliance with regulations and efficient storage and distribution.</li><li>Market Analysis: Conduct research to identify logistics trends, opportunities, and potential partnerships.</li><li>Project Planning: Develop project plans, budgets, and timelines, ensuring effective execution.</li><li>Risk Assessment: Identify potential risks and propose mitigation strategies.</li><li>Documentation and Compliance: Ensure all permits, licenses, and documentation are obtained and maintained in line with regional and international regulations.</li><li>Reporting and Evaluation: Monitor project progress, report results, and evaluate business impact on logistics and supply chain operations.</li></ul> Compliance and Safety <ul><li>Manage the Imports/Exports team responsible for customs clearance, international transportation, and trade documentation.</li><li>Collaborate with external customs brokers to ensure accurate and timely submission of documentation.</li><li>Ensure full compliance with regulatory, trade, and company standards.</li><li>Support internal and external audits by providing accurate and timely information.</li><li>Promote safety by ensuring compliance with all applicable safety standards and legal requirements.</li></ul> Supplier and Service Provider Management <ul><li>Maintain regular communication with logistics suppliers and service providers.</li><li>Review supplier performance, investigate and resolve shipment-related issues, and ensure timely and reliable deliveries.</li></ul> Cost Control and Reporting <ul><li>Prepare and analyze logistics and trade-related reports, providing insights and recommendations to senior management.</li><li>Utilize data analytics and predictive tools to optimize logistics operations strategically.</li><li>Manage logistics process documentation and flowcharts with a focus on continuous improvement, productivity, and cost efficiency.</li></ul> Requirements: <ul><li>Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field (preferred).</li><li>Solid experience in logistics and/or other supply chain functions, including a minimum of 3 years in a leadership role.</li><li>Strong knowledge of customs regulations and logistics operations, including transportation, distribution, and warehousing.</li><li>Proven experience in global logistics operations, international trade, or supply chain management.</li><li>Excellent communication and interpersonal skills to work effectively with internal teams, external partners, and government authorities.</li><li>Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.</li><li>Proficiency in ERP systems (e.g., SAP) for logistics and trade management.</li><li>Detail-oriented mindset with a strong focus on accuracy and compliance.</li><li>Demonstrated problem-solving abilities to address operational challenges and implement effective solutions.</li><li>Professional certifications such as Six Sigma (Green or Black Belt), ISO 9001, Lean Management, APICS CSCP, or PMP are desirable.</li><li>Fluency in Portuguese and English is required; proficiency in Spanish is an advantage.</li></ul>

Responsibilities: Transportation Management <ul><li>Schedule and coordinate inbound and outbound transportation activities.</li><li>Monitor transportation providers’ performance to ensure on-time and cost-effective deliveries.</li><li>Optimize routing and logistics strategies to minimize transportation costs and improve efficiency.</li></ul> Warehouse Communication <ul><li>Maintain regular communication with warehouse teams to ensure timely receipt, storage, and dispatch of materials.</li><li>Conduct audits and inventory reviews to ensure accuracy and compliance.</li><li>Collaborate with warehouse teams to resolve discrepancies, delays, or operational issues.</li></ul> Material Handling <ul><li>Oversee the receipt, inspection, and verification of materials.</li><li>Coordinate proper storage, handling, and retrieval of materials.</li><li>Ensure compliance with safety, quality, and operational standards.</li></ul> Billing and Invoicing <ul><li>Manage logistics-related billing processes, ensuring invoice accuracy and completeness.</li><li>Investigate and resolve billing discrepancies with suppliers and service providers.</li><li>Maintain accurate records of invoices, payments, and related documentation.</li></ul> Customer Complaint Resolution <ul><li>Address customer complaints related to logistics and supply chain operations in a timely and professional manner.</li><li>Conduct root cause analysis and implement corrective and preventive actions.</li><li>Collaborate with customer service and internal teams to ensure customer satisfaction.</li></ul> Automation Processes <ul><li>Develop and implement automation solutions, including macros, robots, and custom code, to improve logistics and supply chain processes.</li><li>Identify opportunities for automation, process optimization, and efficiency improvements.</li><li>Collaborate with cross-functional teams to integrate automation solutions across systems and operations.</li></ul> Dashboard Development and Maintenance <ul><li>Design, develop, and maintain dashboards using tools such as Power BI and Power Automate to track key performance indicators (KPIs).</li><li>Ensure data accuracy, consistency, and relevance in reports and dashboards.</li><li>Work with stakeholders to gather requirements and support data-driven decision-making.</li></ul> Safety and Compliance <ul><li>Respond to internal and external audits, ensuring accurate and timely compliance reporting.</li><li>Ensure adherence to company policies, local regulations, and international standards related to transportation and storage.</li><li>Promote and maintain compliance with all applicable safety, legal, and regulatory requirements.</li></ul> Business Development and Project Coordination <ul><li>Participate in and coordinate regional strategic business development initiatives, including but not limited to:</li><li>New Resale Operations: Assess feasibility and support implementation of new resale operations in collaboration with cross-functional teams.</li><li>Transportation Mode Expansion: Evaluate alternative transportation modes, such as cabotage, to improve efficiency and reduce costs.</li><li>Warehouse Operations: Support the establishment and management of warehouses, ensuring regulatory compliance and operational efficiency.</li><li>Market Analysis: Conduct market research to identify trends, opportunities, and potential partnerships aligned with supply chain growth objectives.</li><li>Project Planning: Develop project plans, budgets, timelines, and track execution with key stakeholders.</li><li>Risk Assessment: Identify risks associated with new initiatives and propose mitigation strategies.</li><li>Documentation and Compliance: Ensure all required permits, licenses, and regulatory documentation are obtained and maintained.</li><li>Stakeholder Collaboration: Work with internal teams, external partners, and government agencies to facilitate approvals and successful implementation.</li><li>Reporting and Evaluation: Monitor, report, and evaluate project performance and its impact on logistics and supply chain operations.</li></ul>&nbsp;Requirements: Qualifications <ul><li>Bachelor’s degree in Logistics, Engineering, Supply Chain Management, or a related field (preferred).</li><li>Proven experience in logistics, transportation, or supply chain operations.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of quality management systems and standards (ISO 9000, ISO 14000, IATF, etc.).</li><li>Proficiency in logistics systems and Microsoft Office applications.</li><li>Hands-on experience with automation tools, macros, custom code, and dashboard development using Power BI and Power Automate.</li><li>Ability to work in a fast-paced environment and manage multiple priorities effectively.</li><li>Supply chain certifications (CSCP, CPSM, or similar) are an advantage.</li><li>Fluency in Portuguese and English is required; Spanish proficiency is a plus</li></ul>

Responsibilities: Brand Strategy &amp; Development:&nbsp; <ul><li>Develop and execute the brand strategy for consumer healthcare products to drive market growth and strengthen brand equity.&nbsp;</li><li>Conduct market research to understand consumer needs, competitive landscape, and emerging trends in the healthcare industry.&nbsp;</li><li>Position the brand effectively to meet consumer needs and capitalize on market opportunities.&nbsp;</li><li>Define clear brand positioning, messaging, and values that resonate with target audiences and differentiate from competitors.&nbsp;</li><li>Communicate the value proposition of the products to the sales team and develop sales tools to support the selling process&nbsp;</li></ul> Campaign Management &amp; Execution:&nbsp; <ul><li>Lead the planning and execution of integrated marketing campaigns, including digital, print, TV, social media, and influencer marketing.&nbsp;</li><li>Collaborate with creative teams to develop compelling marketing materials, advertisements, and promotional content.&nbsp;</li><li>Ensure marketing campaigns align with the overall brand strategy and deliver measurable results(e.g., sales growth, brand awareness, consumer engagement).&nbsp;</li></ul> Cross-Functional Collaboration:&nbsp; <ul><li>Work closely with product development, sales, and regulatory teams to ensure brand and product initiatives meet compliance standards and align with business goals&nbsp;</li><li>Coordinate with the sales team to provide marketing support, including sales collateral, product training, and consumer insights.&nbsp;</li><li>Partner with the supply chain and distribution teams to ensure product availability and proper distribution in key retail outlets.&nbsp;</li></ul> Market Analysis &amp; Consumer Insights:&nbsp; <ul><li>Analyze consumer Behavior, market trends, and competitor activities to identify new growth opportunities and potential challenges.&nbsp;</li><li>Leverage data analytics to measure brand performance and adjust strategies based on insights (e.g., market share, customer satisfaction, and product usage).&nbsp;</li><li>Conduct consumer surveys, focus groups, and other research to gather valuable feedback and inform product development and brand strategies.&nbsp;</li></ul> Brand Communication &amp; Public Relations:&nbsp; <ul><li>Oversee the brand’s communication strategy, ensuring consistency across all channels (advertising, public relations, digital platforms).&nbsp;</li><li>Develop key messaging that aligns with the brand’s values and resonates with the target market.&nbsp;</li><li>Manage public relations efforts, including media outreach, influencer partnerships, and brand collaborations to enhance brand visibility and credibility.&nbsp;</li></ul> Product Lifecycle Management:&nbsp; <ul><li>Monitor product performance and oversee the lifecycle of products from launch to end-of-life, ensuring alignment with consumer needs and market demand.&nbsp;</li><li>Coordinate product launches, ensuring that all relevant marketing materials, channels, and promotional activities are ready for a successful introduction to the market.&nbsp;</li><li>Work closely with the R&amp;D and product teams to inform product innovation based on consumer feedback and market analysis.&nbsp;</li></ul> Budget Management &amp; Reporting:&nbsp; <ul><li>Develop and manage the brand’s marketing budget, ensuring effective allocation of resources across initiatives.&nbsp;</li><li>Track and report on marketing campaign performance, making data-driven recommendations to optimize ROI&nbsp;</li><li>Prepare regular performance reports for senior leadership, including sales metrics, market share analysis, and campaign results</li></ul> Requirements: <ul><li>Bachelor’s degree in marketing, Business Administration, Life Sciences, or a related field.&nbsp;&nbsp;</li><li>Master’s degree or relevant certifications (e.g., MBA, Brand Management) is a plus.&nbsp;</li><li>Minimum of 5+ years of experience in brand management and/ trade marketing experience, preferably in the consumer healthcare or pharmaceutical industry&nbsp;</li><li>Strong understanding of healthcare industry regulations, consumer healthcare products, and market dynamics.&nbsp;</li><li>Proven experience in managing integrated marketing campaigns and product positioning.&nbsp;</li><li>Excellent project management, organizational, and problem-solving skills.&nbsp;</li><li>Strong analytical abilities, including experience with market research, data analysis, and performance metrics.&nbsp;</li><li>Expertise in digital marketing, social media, and influencer engagement.&nbsp;</li><li>Exceptional communication and interpersonal skills, with the ability to work cross functionally.&nbsp;</li><li>Creativity and strategic thinking, with the ability to generate innovative ideas and execute them effectively&nbsp;&nbsp;</li><li>Strategically focused, results oriented with strong problem-solving skills&nbsp;</li><li>Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) is a must</li></ul>

Responsibilities: Financial Reporting &amp; Compliance: <ul><li>Prepare accurate monthly, quarterly, and annual financial statements.</li><li>Ensure compliance with applicable accounting standards (Ind AS, IFRS, or US GAAP).</li><li>Manage period-end close processes and general ledger reconciliations.</li><li>Support external and internal audits, ensuring timely resolution of audit points.</li></ul> Cost Accounting &amp; Inventory Management: <ul><li>Monitor and manage inventory valuation, batch costing, and cost of goods sold (COGS).</li><li>Conduct standard vs actual cost variance analysis.</li><li>Collaborate with manufacturing and supply chain teams for real-time cost tracking.</li></ul> Taxation &amp; Regulatory Compliance: <ul><li>Handle GST, TDS, and income tax compliances including returns, reconciliations, and assessments.</li><li>Assist in regulatory compliance relevant to the pharmaceutical industry (e.g., NPPA, CDSCO).</li><li>Maintain records for transfer pricing and other compliance reports (e.g., Form 3CD).</li></ul> Accounts Payable &amp; Receivable: <ul><li>Oversee vendor payments, import transactions, and ensure proper accounting treatment.</li><li>Monitor receivables, perform aging analysis, and coordinate with sales teams for collections.</li><li>Conduct periodic reconciliation of vendor and customer accounts. 5. Budgeting, MIS &amp; Financial Planning</li><li>Assist in annual budgeting and rolling forecasts.</li><li>Provide financial analysis and reports to management (sales trends, cost analysis, profitability reports).</li><li>Develop and automate MIS for enhanced decision-making.</li></ul> Requirements: <ul><li>Minimum 10 years of experience in accounting/finance roles; at least 3–5 years in a senior or lead role.</li><li>Experience in pharma or manufacturing industry is highly preferred. •	Strong knowledge of accounting principles, tax laws, and cost accounting.</li><li>Hands-on experience with ERP systems (SAP, Oracle, Tally, etc.)</li><li>Proficiency in MS Excel and financial reporting tools. •	Strong analytical thinking and problem-solving skills.</li><li>Excellent communication, leadership, and organizational abilities. Nice to Have:</li><li>Experience in handling audits for pharmaceutical R&amp;D or DSIR-registered entities.</li><li>Knowledge of pharma-specific compliance (NPPA reporting, drug pricing, etc.)</li><li>Exposure to internal controls, SOX compliance, or process improvement initiatives.</li></ul>

Responsibilities: Quote and Order Management&nbsp; <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer&nbsp;and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;&nbsp;</li></ul> Customer Supply Chain Management&nbsp; <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree is any related field.</li><li>Minimum 3 year of industry experience in customer service/order management.</li><li>Customer Focus.</li><li>Excellent communication skill. Able to interact with internal and external partners.</li><li>Problem solving skills</li><li>Team player with positive attitude.</li><li>Proactive, responsible and takes ownership of issues.</li><li>Able to work under pressure.</li><li>Self-motivated, independent and able to work with minimum supervision</li><li>Sense of urgency, analytical and able to multi-task under fast paced environment.</li></ul>

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127 customer focused Jobs found

Senior Product Analyst

Tax Lead - SSEA

Tax Lead - SSEA

Senior Data Scientist 2

Senior Software Engineer 2 (Ruby on Rails) | Klara

Logistics Supervisor

Logistics Analyst

Brand Manager / Senior Brand Manager DTC

Sr Manager - Finance and Accounting

Customer Service Specialist- Malaysia

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127 customer focused Jobs found

Senior Product Analyst

Tax Lead - SSEA

Tax Lead - SSEA

Senior Data Scientist 2

Senior Software Engineer 2 (Ruby on Rails) | Klara

Logistics Supervisor

Logistics Analyst

Brand Manager / Senior Brand Manager DTC

Sr Manager - Finance and Accounting

Customer Service Specialist- Malaysia

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WhiteCrow is on a mission to connect companies with the best talent across the globe.