Analytical Editorial Operations Manager

Account Manager

Regulatory Affairs Representative I

GPS (Global Product Support) Engineer

International Customer Service Associate

Legal Analyst (Bilingual) Arabic & English

Account Executive

Retail Sales Manager

Sr. Mgr. Product Management, Data Connectivity Global Portfolio Lead Differential

Strategic Business Development Lead

Responsibilities: <ul><li>Lead a team of UK-based editors to create, maintain, and deliver exceptional analytical content for Legal and Tax Markets portfolios, as well as for Halsbury’s Laws of England and the Stair Memorial Encyclopaedia of the Laws of Scotland.</li><li>Lead adoption of AI as a core component of editorial workflows, guiding the team to leverage LLMs and AI-enabled tools to drive efficiency, scale, and content innovation; document and iterate prompts, and apply strong editorial judgment to validate, refine, and continuously improve outputs for publication and stakeholder use.</li><li>Set and elevate expectations for team performance and operational success; own, drive and articulate performance KPIs, manage metrics dashboards and production schedules; set and track productivity goals; and take decisive action to ensure content meets quality, timeliness, and completeness targets.</li><li>Support the development of an integrated global team, influencing stakeholders across regions to maximise operational value through shared best practices, tools, and the continuous improvement of digital and print workflows.</li><li>Develop a cross-trained team across UK analytical editorial operations functions, enabling flexibility to respond to changing priorities and workload demands within and across business units.</li><li>Conduct regular coaching sessions, mid-year reviews, and annual evaluations, building a high-performing, accountable team and fostering a culture of continuous improvement, collaboration, and innovation.</li><li>Collaborate closely with commercial (in-market) stakeholders and Global Operations and Global Tech teams, ensuring editorial operations are aligned to global priorities, customer needs, and product performance.&nbsp;</li></ul> Requirements: <ul><li>Bachelors degree in law preferred.</li><li>Candidate must reside in the United Kingdom.</li><li>6+ years of people management experience required.</li><li>Hands-on experience deploying AI in workflows (content/knowledge domain preferred), translating use cases into scalable operating models with a focus on measuring impact on quality, throughput, and risk.</li><li>Proficient in Microsoft Suite, including Excel and PowerPoint; experience using project management software such as Monday.com or Asana; XML a plus.</li><li>Publishing or content experience preferred.</li><li>Change management experience preferred.</li></ul> Skills: <ul><li>Strong interpersonal, communication, and presentation skills; ability to synthesise relevant information for Global Editorial Operations and commercial leaders and your team.</li><li>Collaborative management style with ability to lead cross-functional, team-based, deadline-intensive strategic initiatives and delivery.</li><li>Business/commercial acumen; data analysis.</li><li>Excellent organization/project planning and time management.</li><li>Strong process-orientation (developing consistent processes, documenting best practices, etc.).</li><li>Experience leading teams through organizational transformation, operating effectively in environments where priorities, processes, and ways of working continue to evolve.</li></ul>

Responsibilities: <ul><li>Develop and execute account strategies aligned with Automotive BU objectives&nbsp;</li><li>Lead Component Aggregate Manufacturer (CAM) engagement activities including RFQs, pricing, negotiations, and contract closure&nbsp;</li><li>Identify and develop new business opportunities with 2W OEMs and emerging EV players&nbsp;</li><li>Collaborate with engineering and product teams for new product introductions and customization&nbsp;</li><li>Drive Harness Maker (HM) ecosystem development for increased wallet share&nbsp;</li><li>Track market trends, competitor activity, and customer strategy in 2W segment&nbsp;</li><li>Ensure accurate sales forecasting and pipeline management&nbsp;</li><li>Drive design-in activities and support project lifecycle from concept to SOP</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering (Mechanical/Electrical/Electronics preferred); MBA is a plus&nbsp;</li><li>8–12 years of experience in automotive sales/business development&nbsp;</li><li>Strong exposure to Two-Wheeler OEMs in India&nbsp;</li><li>Experience in connectors, wiring harness, or automotive components preferred&nbsp;</li><li>Proven track record in key account management and business growth&nbsp;</li><li>Intensive travel &amp; expected to be at customer’s location (more than 75% working days) within Delhi NCR region</li></ul>

Responsibilities:&nbsp;&nbsp; <ul><li>Assists in the planning, development, maintenance, and implementation of the SDS authoring process.</li><li>Partners across all areas of expertise within the PSRA organization to monitor, promote, and deliver high quality, and fully compliant SDSs.</li><li>Identifies key measures to assist in driving continuous improvements and adherence to applicable regulatory requirements.</li><li>Actively fosters an organizational culture that is based on collaboration, partnership, innovation, customer service, driving change, and teamwork.</li><li>SDS and label data maintenance for new and existing products, intermediates and experimental products. Position works under direct supervision as needed.</li><li>Maintain regulatory and compositional information from raw materials suppliers and our businesses.</li><li>Manage our translation process with a 3rd party vendor.</li><li>Enter and maintain hazard assessment and regulatory data into product compliance support and MSDS authoring systems.</li><li>Provide internal and external customer support related to hazard communication including SDS distribution.</li><li>Actively participate in projects to continue to maintain compliance with global hazard communication regulations and related regulatory requirements.</li><li>Use product compliance tools to retrieve/query production models, specifications, recipes, labeling information, global database searches.</li><li>Support Product Stewardship and Regulatory Affairs activities.</li><li>Assist in special assignments and accepting new responsibilities as needed. External Use</li><li>Contribute to group projects by offering proposed solutions to problems and methods to accomplish the goals of the Product Stewardship and Regulatory Affairs Group.</li></ul> Requirements: Basic Qualifications:&nbsp; <ul><li>Associate degree in chemistry, Biological Sciences, Toxicology or HSE related field or equivalent experience in these fields.</li><li>Zero to two years of relevant experience.</li><li>Knowledge of MS excel, spreadsheet software, SAP like tools or similar Applications.</li></ul> Preferred Qualifications:&nbsp; <ul><li>Ability to multi-task and adapt to changing work priorities in a dynamic environment.</li><li>Strong interpersonal skills required to facilitate team building and partnering with colleagues and peers.</li><li>Ability to focus on details, work autonomously and lead projects.</li><li>SAP EHS module experience a plus.</li><li>Results driven with excellent communication skills.</li><li>Ability to handle multiple tasks/priorities and deal with ambiguity to meet specified deadlines.</li><li>Good analytical, problem solving and organizational skills.</li><li>Self-motivated, detail-oriented and comfortable working in a team environment.</li><li>Experience with innovative methodology for capturing and identifying metrics of key performance indicators.&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.&nbsp;&nbsp;</li><li>Participate in or own first chamber Build &amp; Test in Apps lab. Solve issues, or work with Engineering to address issues identified.&nbsp;</li><li>Work with Manufacturing to develop procedures and participate (if required) on New Product final test</li><li>Partner with Quality &amp; Reliability (Q&amp;R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed</li><li>Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)</li><li>Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required</li><li>Collect process and qualification data to create product Best Known Methods (BKMs)</li><li>Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping</li><li>Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations</li></ul> Requirements: <ul><li>More than 5 years of relevant equipment experiences in the semiconductor industry</li><li>Strong understanding of Vacuum chambers used in PVD or CVD, wet cleans products as well as hands-on skills in Electro mechanical semiconductor assemblies</li><li>Excellent communication and interpersonal skills</li><li>Confident in liaising with internal and external stakeholders of various seniorities</li></ul>

Responsibilities: <ul><li>Provides dedicated support to International shippers, primarily supporting US operations, ensuring a seamless customer experience.</li><li>Analyzes and resolves Preferred account issues, taking full end-to-end ownership of each case until final resolution.</li><li>Focuses on First Call Resolution by effectively navigating systems, identifying root causes, and coordinating solutions across functions.</li><li>Builds and maintains strong relationships with internal partners (e.g., Billing, Delivery Information, Operations, Brokerage) to facilitate timely and effective issue resolution.</li><li>Develops and maintains trusted relationships with external customers through a strong customer-focused approach and proactive communication.</li><li>Connects the dots across processes, systems, and teams to identify gaps, prevent repeat issues, and drive sustainable solutions.</li><li>Demonstrates out-of-the-box thinking when resolving non-standard or complex customer scenarios.</li><li>Maintains a strong customer advocacy mindset, balancing internal requirements with external customer expectations.</li><li>Makes outbound calls and follow-as needed to ensure clear communication and customer satisfaction throughout the resolution process.</li></ul> Requirements: <ul><li>High school diploma, GED, or international equivalent</li><li>Strong English oral and written communication skills, with the ability to communicate clearly with both internal and external customers</li><li>Strong problem-solving and analytical skills, with the ability to think holistically across end-to-end processes</li><li>Proven customer focus, with the ability to build and maintain effective working relationships with customers and internal stakeholders</li><li>Ability to navigate multiple systems and tools efficiently</li><li>Demonstrated ownership mindset and accountability for results</li><li>Previous customer service experience</li><li>Experience supporting International or US-based operations is an asset</li></ul> Additional Comments: <ul><li>The role will be based in Chennai.</li><li>US working hours required</li></ul>

Responsibilities:&nbsp; The role will primarily involve: <ul><li>Reviewing legal content.</li><li>Structuring and validating legal content.</li><li>Translating legal content into Arabic.</li><li>Validating existing translations.</li><li>Conducting legal research and analysis.</li><li>The position is not focused on creating original legal content.&nbsp;</li><li>Instead, the emphasis is on translation, validation, review, and legal research activities.</li><li>Current expected workload is approximately 150 documents per month.</li></ul> Requirements: Law degree (LLB or equivalent legal qualification). <ul><li>Strong Arabic language proficiency, including:&nbsp;</li><li>Professional/native-level written Arabic.</li><li>Professional/native-level spoken Arabic.</li><li>Ability to read, interpret and analyze legal content in Arabic.</li><li>Fluent English communication skills.</li><li>Minimum 1 year of professional experience (flexibility to consider candidates with 6–12 months experience if they meet language and assessment requirements).</li></ul> Preferred Requirements <ul><li>South African citizens preferred.</li><li>Permanent residents in South Africa may also be considered.</li><li>Experience conducting legal research.</li><li>Experience drafting legal documents.</li></ul>

Responsibilities:&nbsp; <ul><li>Build and sustain trusted customer relationships by identifying customer needs and delivering value-based solutions.&nbsp;</li><li>Manage opportunities and pipeline with discipline, including qualification, progression, forecasting, and follow-through to achieve revenue targets.&nbsp;</li><li>Apply consultative selling techniques to align customer requirements with company products and solutions.&nbsp;</li><li>Build credibility with customers by sharing technical, product, and market knowledge throughout the sales process.&nbsp;</li><li>Communicate clearly and persuasively through customer discussions, proposals, and presentations.&nbsp;</li><li>Use CRM and sales tools consistently to maintain accurate account, pipeline, and forecast information.&nbsp;</li></ul> Requirements: <ul><li>Five (5) or more years of experience in B2B or technical sales roles, specifically in the HVAC/R industry</li><li>Consultative selling and opportunity management skills.&nbsp;</li><li>Ability to identify customer needs and tailor solutions.&nbsp;</li><li>Strong written, verbal, and presentation communication skills.&nbsp;</li><li>Disciplined use of CRM tools to manage pipeline, forecasts, and account activity.&nbsp;</li><li>Legal authorization to work in the country of employment (Australia) – sponsorship will not be provided.&nbsp;</li></ul>

Role Description: <ul><li>The Retail Sales Manager is responsible for the strategic direction, commercial performance, and operational excellence of all retail outlets and kiosks across the region. This role focuses on driving sustainable revenue growth, optimizing the retail footprint, and institutionalizing a premium customer experience.</li><li>The Manager leads the retail leadership team to achieve aggressive sales targets while ensuring brand consistency and operational compliance across all touchpoints.</li></ul>&nbsp;Responsibilities: <ul><li>Strategic Sales Leadership: Define and implement regional retail sales strategies and commercial plans to achieve monthly, quarterly, and annual revenue and subscriber acquisition targets.</li><li>Retail Footprint Optimization: Analyze market trends and footfall data to identify opportunities for new store openings, kiosk relocations, or retail format optimizations.</li><li>P&amp;L &amp; Budget Management: Manage the retail department budget, monitor OpEx, and ensure a high return on investment (ROI) for all retail-led campaigns and store operations.</li><li>Customer Experience Excellence: Establish and monitor Service Level Agreements (SLAs) for customer service; implement Voice of the Customer feedback loops to improve NPS (Net Promoter Score).</li><li>Standard Operating Procedures: Develop and enforce standardized internal procedures for inventory management, cash handling, KYC compliance, and platform usage (CRM/Afrivendas).</li><li>Cross -Functional Synergy: Collaborate with Marketing to ensure seamless deployment of trade marketing materials, campaigns, and product launches across the retail network.</li><li>Performance Coaching: Lead, mentor, and evaluate Retail Team Leaders and Supervisors; oversee the professional development and succession planning for the entire retail workforce.</li><li>Reporting &amp; Business Intelligence: Direct the production of high-level analytical reports regarding sales conversion, productivity per head, and competitor retail activity.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Business Management, Marketing, or related field.</li><li>An MBA is highly preferred.</li><li>Minimum 7 years in Retail Sales, with at least 3-4 years in a senior management role, preferably within Telecoms, Banking, or high-volume FMCG.</li><li>Advanced understanding of retail economics, inventory management, and CRM systems.</li><li>Clear communication and strong writing.</li><li>Ability to translate complex market data into executable retail strategies and sales incentives.</li><li>Exceptional leadership, negotiation, and stakeholder management skills</li><li>Ability to manage large culturally diverse teams.</li></ul>

Responsibilities: <ul><li>The key tasks of the role to successfully getting the business to the next phase of growth, include:</li><li>Strategic Portfolio Management for the global Data Connectivity Differential product portfolio by understanding the various regional (customer) requirements and aligning the different regional organizations on a single Differential Portfolio Strategy</li><li>Foster best practice sharing between regions enabling successful margin improvements and revenue grows</li><li>Enablement and support of regional project execution esp. on cross-regional and large strategic projects</li><li>Build culture of continuous improvement, which leverages best practice processes and metrics to drive year-over-year improvements by partnering with operations including optimization of global manufacturing footprints as well as driving product management excellence</li><li>Driving the coordination of go-to-market strategies and cross-regional and cross-functional activities</li><li>Gaining market share with data connectivity differential products</li><li>Build out product roadmaps in technically complex market environments, aligning with key accounts and create differentiation in target applications.</li><li>Assess and articulate opportunities with new technological trends ensuring long-term continuous pipeline growth and enabling sales force to capture and secure new opportunities.</li></ul> Requirements: <ul><li>Minimum 10 years’ experience combining several experiences, with at least 5 years in Product Management, in industry (Automotive Connectors, experience in Data Connectivity Products strictly preferred).</li><li>Minimum of 4 years technical or business degree required; preference for advanced degree (MS, MBA).</li><li>Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple functions and work successfully across various cultures</li><li>Proven commercial and leadership track record to drive regional/global market share gains, including sales, operations, and engineering teams with significant customer exposure at senior executive level in a fast paced and changing environment with the ability to work to tight deadlines.</li><li>Proven financial acumen in evaluating project and program financials and change management</li><li>Demonstrated strong leadership skills in leading teams and managing cross-functional teams globally.</li><li>Ability to effectively work under pressure in a global environment and to meet challenging targets.</li><li>Demonstrated Experience successfully scaling newly launched product portfolios.</li><li>Clear, strategic thinker with vision and the ability to execute on priorities.</li><li>Up to 30% of domestic and international travel dependent on business needs are required.</li></ul>

Responsibilities: <ul><li>Partner with Account Executives / Strategic Account Managers to research prospects, shape pursuit strategies, and drive opportunities from qualification through close (new business and expansion), including positioning, objection handling, driving stakeholder alignment.</li><li>Engage managing partners, practice chairs, firm leadership, and senior in-house counsel to understand priorities and position us as a trusted partner in legal AI and workflow transformation.</li><li>Lead senior-level discovery and structured workflow analysis to diagnose challenges, map decision makers / champions, and identify value levers, inefficiencies, and measurable ROI opportunities.</li><li>Translate legal workflows into clear, commercially compelling use cases and solution strategies, aligned to practice areas and client strategic objectives.</li><li>Design and deliver tailored, insight-led demonstrations and high-impact presentations that connect workflow insight, product capability, and commercial outcomes across 1:1, small group, and large group settings.</li><li>Develop bespoke proof-of-concept engagements to validate value and build confidence; serve as the Voice of the Customer by partnering with product/engineering/marketing/strategy, informed by customer/competitor/market research, and represent us at industry events and executive briefings.</li></ul> Requirements: <ul><li>For US-based employee, have a JD</li><li>For UK-based coverage, be a Qualified Solicitor (England &amp; Wales) with 3+ years PQE • 3+ years of experience in leading law firm (Top 50) or in-house experience in large corporation</li><li>Background in corporate, finance, disputes/litigation, or other complex practice areas with demonstrable client-facing experience (preferred).</li><li>Have experience establishing credibility with partners, firm leadership, and senior in house counsel through strong executive presence, legal expertise, and AI fluency.</li><li>Deliver persuasive, insight-led presentations and demonstrations that engage both legal and business stakeholders (including impromptu whiteboard-style and formal presentations/demos).</li><li>Demonstrate a deep understanding of legal workflows, legal service delivery models, and emerging legal technology trends - able to translate this into tailored, workflow-specific value narratives.</li><li>Demonstrate curiosity, intellectual enthusiasm, and conviction about how AI and legal technology can transform legal workflows and client delivery.</li><li>Operate effectively in a target-driven, revenue-accountable role with a clear commercial mindset (pipeline/revenue ownership).</li><li>Collaborate effectively across teams (sales, marketing, product, client success) to deliver unified client engagement strategies. Sales or customer-facing experience (including law firm business development, secondment, or experience directly managing law firm client matters/relationships) is a plus.</li><li>Partner with Account Executives / Strategic Account Managers to research prospects, shape pursuit strategies, and drive opportunities from qualification through close (new business and expansion), including positioning, objection handling, driving stakeholder alignment.</li><li>Engage managing partners, practice chairs, firm leadership, and senior in-house counsel to understand priorities and position us as a trusted partner in legal AI and workflow transformation.</li><li>Lead senior-level discovery and structured workflow analysis to diagnose challenges, map decision makers / champions, and identify value levers, inefficiencies, and measurable ROI opportunities.</li><li>Translate legal workflows into clear, commercially compelling use cases and solution strategies, aligned to practice areas and client strategic objectives.</li><li>Design and deliver tailored, insight-led demonstrations and high-impact presentations that connect workflow insight, product capability, and commercial outcomes across 1:1, small group, and large group settings.</li><li>Develop bespoke proof-of-concept engagements to validate value and build confidence; serve as the Voice of the Customer by partnering with product/engineering/marketing/strategy, informed by customer/competitor/market research, and represent us at industry events and executive briefings.</li></ul>

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242 customer focused service Jobs found

Analytical Editorial Operations Manager

Account Manager

Regulatory Affairs Representative I

GPS (Global Product Support) Engineer

International Customer Service Associate

Legal Analyst (Bilingual) Arabic & English

Account Executive

Retail Sales Manager

Sr. Mgr. Product Management, Data Connectivity Global Portfolio Lead Differential

Strategic Business Development Lead

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Skills

Industry

Location

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242 customer focused service Jobs found

Analytical Editorial Operations Manager

Account Manager

Regulatory Affairs Representative I

GPS (Global Product Support) Engineer

International Customer Service Associate

Legal Analyst (Bilingual) Arabic & English

Account Executive

Retail Sales Manager

Sr. Mgr. Product Management, Data Connectivity Global Portfolio Lead Differential

Strategic Business Development Lead

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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WhiteCrow is on a mission to connect companies with the best talent across the globe.