Customer Service

Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Events Manager Webinars & Webcasts

Senior Manager Operations

Business Development Manager

Senior Product Manager, SMB

Lead Product Manager, Cross Border Payments

Supervisor Sales & Accounts Receivable

Business Unit Head - Pharma & Medical Device

Responsibilities: <ul><li>Be the primary interface on a day-to-day basis with direct account responsibility for customers.</li><li>Carry out contract reviews on orders/schedules and process in the SAP system.</li><li>Progress/expedite orders as requested.</li><li>Process request for quotations.</li><li>Process customer returns.</li><li>Investigate credit and debit requests and queries to issue credit/debit as necessary.</li><li>Have regular reviews with your account base to discuss OTD, backlog and other general support issues.</li><li>Review, action and issue all relevant order related reports.</li><li>Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources.</li><li>Proactively perform quote follow up.</li></ul> Requirements: <ul><li>Customer Care experience minimum 2-3 years</li><li>Fluency in English and German (at least B2 level)</li><li>Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage</li><li>Good time management and ability to prioritize tasks</li><li>A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries</li><li>Multitasking out of the box thinker with a positive attitude, able to listen and being patient</li><li>Problem solving skills as well as negotiating skills are necessary to succeed</li><li>Success-oriented, open-minded, organized, resilient even in stressful situations</li><li>Ability to work on a hybrid model (office is located in Kraków)</li></ul>

Role Description: <ul><li>To support, coach and mentor 10- 15 team members and support the Customer Service Managers and Regional Sales Managers. To provide customer service interface on a regional basis between the market and company.&nbsp;</li><li>To manage and maintain designated global customer accounts. To ensure efficient and effective processes on areas impacting on Customer Service. </li><li>To maximize customer satisfaction and provide an interface between field sales and customer. To build and maintain relationships with internal support functions and external customers.&nbsp;</li></ul>&nbsp;Responsibilities: <ul><li>Manage the day to day running of the customer service offices to ensure workload is distributed fairly and consistently with the right focus on priorities</li><li>Help build Inclusive &amp; high performing teams by leveraging employee’s feedback</li><li>Drive Continuous Improvement mindset and encourage standardization of “Way of Working”</li><li>Staying in good relationship with all stakeholders and customers</li><li>Hold regular Performance reviews with Customer Service Team members to ensure individual, team and regional goals are achieved</li><li>Carry out Disciplinary procedures as per company policies</li><li>Review all ongoing current business practices and processes for suggestions for improvement/implementing best practice</li><li>Liaise with external and internal customers – end user, Technical Support, Planning/ Logistics and Sales&nbsp;</li><li>Report on key Customer Service metrics &amp; KPI’s for the region</li><li>Coaching, mentoring and training of existing and new members across functions&nbsp;</li><li>Maintain and build customer intimacy</li><li>Be aware of possible impact on the company regarding legal responsibilities/compliance and ensure that associated risks are controlled and understood.&nbsp;</li><li>Comply and ensure awareness of TESOG policies and procedures&nbsp;</li><li>Liaise with Finance to ensure corporate and accounting compliance&nbsp;</li><li>Develop a back-up that will cover key reporting elements during own absence</li><li>Any other duties in line with the post</li></ul>&nbsp;Requirements: <ul><li>Proven expertise &amp; experience as Customer Care Professional</li><li>At least 3+ years of experience for people manager within/Outside Organization</li><li>Strong execution skills with effective time management. Must be able to prioritize tasks</li><li>Strong ability to communicate across all mediums- telephone, face to face and email</li><li>Good degree of IT Literacy – Power Point, Excel, SAP and SFDC</li><li>Perfect English and German</li><li>Good interpersonal, organizational and communication skills, both written and oral</li><li>Pro-active and responsive to customer (internal and external) requirements</li><li>High level of numeracy/attention to detail</li><li>Must be able to manage employees effectively in Hybrid model</li><li>Ability to work in a team environment and on own initiative</li><li>Have a professional and flexible approach</li><li>Ability to work under pressure and meet short deadlines</li></ul>

ABOUT: We are building a world class Global Trade Services (GTS) organization and the GTS - Automotive Business Unit senior analyst (based in Hungary) plays a critical role in supporting trade operations and compliance within the Business Unit (BU). The GTS AUT BU senior analyst serves as a trusted advisor and key team member within TE’s Operational Compliance team for the BU. The purpose of this role is to facilitate TE’s compliance, at the BU level, with import and export regulations globally to enhance global trade compliance, reduce risk, increase responsiveness to issues and opportunities, and support effective operational aspects of international trade. This role reports into the Senior Manager GTS Automotive EMEAI and is a key member of the Global Trade Services (GTS) team. As part of the GTS team, the GTS AUT BU senior analyst will join a group of professionals who are passionate about ensuring the future growth of the business by providing business solutions for compliance with global trade laws and regulations. The successful candidate will be able to collaborate and thrive in a global environment while maintaining integrity, taking accountability, and working together.&nbsp;&nbsp; Responsibilities: <ul><li>Execute trade operations and provide compliance oversight for the assigned BU in EMEA to ensure TE’s compliance with import/export laws and regulations</li><li>Maintain trade operations and compliance activities in accordance with TE policies, procedures, and controls, in collaboration with key stakeholders throughout the BU</li><li>Act as a point of contact for BU stakeholders in EMEA on trade-related matters.</li><li>Actively contribute to duty savings and other projects</li><li>Embed and train GTS SOPs and other processes locally</li><li>Work with BU stakeholders and counsel in EMEA to understand business changes and develop trade-related solutions/strategies and controls to ensure compliance</li><li>Maintain BU-level Key Performance Indicators (KPIs) and reporting to ensure efficiency and effectiveness of the operations</li><li>Partner with Trade Compliance Professionals and Stakeholders across the Enterprise</li><li>Partner with GTS Governance to monitor trade compliance regulatory and legislative changes, assess the potential impact to the BU, and determine the necessary actions and communications to the appropriate stakeholders</li><li>Work with GTS Governance teams to conduct trade compliance audits and oversee corrective action plans</li><li>Partner with GTS Governance to develop and administer effective trade compliance training as required throughout the region and organization</li><li>Ensure appropriate utilization of the GTS Operations Service Centre for product classification (import and export), restricted party screening, and duty savings compliance, and otherwise ensure proper country of origin determination, valuation, and admissibility</li><li>Work with the Operational Service Centres to identify, evaluate and administer opportunities to facilitate trade in a cost-effective and compliant manner (e.g., make use of applicable Free Trade Agreements, processing regimes etc.)</li><li>Establish and maintain relationships with internal functions, including corporate functions, to encourage awareness of global trade compliance issues, pro-actively identify trade risk and threats, and develop appropriate trade compliance controls</li><li>Talent Development &amp; Leadership</li><li>Create a culture of engagement and performance in alignment with TE’s core values</li><li>Lead by example and act with empathy</li></ul> Requirements: <ul><li>Bachelors degree required (international business, supply chain, law, or related field)</li><li>6+ years’ experience in global trade compliance</li><li>Preferred: 3+ years’ experience in supporting trade functions within an industrial, communications, transportation, or similar business</li><li>Functional knowledge of import and export regulations and familiarity with customs practices in Hungary and preferably other countries in the EMEA region</li><li>Functional knowledge of customs classification, including direct experience classifying products under the Harmonized Tariff System</li><li>Preferred: Functional knowledge of export classification</li><li>Preferred: Familiarity with customs valuation (e.g., assists, transfer price adjustments)</li><li>Preferred: Experience in post-entry/post-shipment audits and process audits in general</li><li>Preferred: Experience actively participating in cross-functional group projects</li><li>Experience interfacing directly and effectively with government agency authorities</li><li>Advanced Excel and/or PowerBI skills are a plus</li><li>Proven ability to work with variety of business groups, including supply chain, legal, procurement and finance</li><li>Highly developed decision-making skills in a fast-paced environment</li><li>Excellent organizational habits and priority management</li><li>Ability to foster teamwork and internal and external relationships</li><li>Customer focused with a commitment to quality</li><li>Preferred: Customs Broker License or other Customs / Trade certification&nbsp;</li><li>Travel may be necessary in fulfilment of responsibilities&nbsp;&nbsp;</li></ul>

Role Summary: <ul><li>As a successful Event Manager Webinars &amp; Webcasts, you will play an essential role in the customer experience as you will have a direct impact on the success of our customers webinars and it effective on respective audiences.</li></ul> Responsibilities: <ul><li>Be the contact person for our clients and production team with regards to webinars &amp; webcasts.</li><li>Be or quickly become a specialist in the field of communication within Webcasting.</li><li>Be a trusted advisor to our customers within various fields.</li><li>You know how to best reach the audience and provide key tips and tricks to our clients.</li><li>Provide assistance and comfort, you understand that being in front of the camera can be intimidating and know exactly how to put clients at ease</li><li>Inspire and guide the customers on a C-level through the entire process.</li><li>Manage/coordinate the internal and external suppliers on the day of the event to make it a success.</li><li>Encodes projects when necessary.</li><li>Identify new market developments and translate those internally</li></ul> Requirements: <ul><li>Experience in project management in a corporate environment</li><li>Adaptable and able to maintain a good project overview</li><li>Strive to achieve the best result together with the client, strong customer support skills</li><li>Be client-oriented and work as a strong team with your colleagues</li><li>Good command of English and the language of the country where you are based in</li><li>Excellent communicative and organizational skills</li><li>Flexible, proactive, result and service-focused</li><li>Broad knowledge of Information Communication Technologies</li></ul>

Responsibilities:&nbsp; <ul><li>Oversee machinery utilization and maintenance, optimizing production commitments</li><li>Collaborate across departments to manage budgets and resource allocation efficiently</li><li>Lead teams through data-driven strategies, cultivating a culture of ownership and excellence</li><li>Drive quality policies to reduce defects and enhance customer satisfaction</li><li>Empower Department Managers, ensure cross-functional coordination, and set performance standards</li><li>Recruit, train, and develop associates, upholding safety and norms</li><li>Promote transparent communication for quality, safety, and personal growth</li></ul> Requirements:&nbsp; <ul><li>Plant location : Gevrey Chambertin. We can source candidates from 200 Km radius of the plant.</li><li>Overall Experience : 10 years.</li><li>They need to have Industrial experience, Lead teams, continuous improvement, leadership skills, has worked in international companies, handled complex structures, strategic communication &amp; various levels of expertise.</li><li>Candidate should be fluent in English &amp; French.</li><li>Open to any industry, either competitor, automobile industry is good. Also, energy market is good.</li><li>Its an onsite job.</li></ul>

Responsibilities:&nbsp; <ul><li>Sales and Marketing Growth Plans – Crafted plans to explode total company business growth in Foodservice Channel.&nbsp;</li><li>Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different consumer groups to maximize the business growth, sales, and profit for the company&nbsp;</li><li>Distributor Management – Working with distributors across the markets from business planning to marketing and sales strategies to in-store, below-the-line and above-the-line executions. Collaborate with distributors on sell-out analysis to uncover growth gaps and opportunities.&nbsp;</li><li>Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy by category-country combination to unlock category and market growth, which was previously non-existent in the company business.&nbsp;</li><li>Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution of campaigns that build on each category strategy.&nbsp;</li><li>Select Customer Development – new business development of potential select key customers (FS/e-comm) that the KH distributor partner may engage for new sources of revenue.&nbsp;</li><li>Key Account Development – conduct Joint Value Plan with key customers in FOODSERVICE, and eCommerce.&nbsp;</li><li>Ensure the JVP is fully aligned with the distributor for monthly execution.&nbsp;</li><li>Lead/participate in the distributor monthly sales cycle operations plan to ensure timely execution of monthly category &amp; customer plans.&nbsp;</li><li>Supply Chain Management – Initiated the full supply chain tracking system for company Markets from ordering to shipping to systematize issue escalation and resolution (late ordering, delays, quality issues, customer complaints) more actionable.&nbsp;</li><li>Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand planning to ensure stock availability from Export Affiliates.&nbsp;</li><li>Team management – a leadership skill to manage a small team of 2-3 people to coach, develop the key necessary skills and working closely to achieve the same goals.&nbsp;</li></ul> Requirements:&nbsp; <ul><li>Education Background: Business Administration Degree&nbsp;</li><li>Education Level: Bachelor’s Degree minimum&nbsp;</li><li>Working Experience: 5 years of experience in sales or marketing at FMCG company&nbsp;</li><li>Technical Skills&nbsp;</li><li>Proficient in analyzing sales data&nbsp;</li><li>Proficient in Selling &amp; Negotiating&nbsp;</li><li>Developing/Performing in Trade Marketing and Consumer insights&nbsp;</li><li>Developing/Performing in Lift &amp; Launch, Innovation and Product Development&nbsp;</li></ul> Other Specific Requirements: <ul><li>Strong strategic and execution of sales especially in FOODSERVICE.&nbsp;</li><li>Proficient in Sales &amp; Business Development.&nbsp;</li><li>Proficient in Negotiating sales objectives with Distributors and/or Customers.&nbsp;</li><li>Proficient in Root-cause analysis, Critical Thinking &amp; Problem Solving.&nbsp;</li><li>Amicable to work in a matrix organization.&nbsp;</li></ul> Personality/ Attitude:&nbsp; <ul><li>Resilient, curious, strong executor&nbsp;</li><li>Strong ability to quickly troubleshoot shortfalls and operate independently (Strong Self Starter)&nbsp;</li><li>Customer-centric mindset</li></ul>

Job Description:&nbsp; <ul><li>Understand customers, customer segments and the core jobs-to-be-done to build solutions that exceed customers expectations and become an indispensable aide for them.</li><li>Utilize all means possible – internal data, stakeholder input, voice of the customer, market intelligence and independent research – to bring forth thoughtful and impactful solutions to market.</li><li>Partner with cross functional teams - product managers, program managers, engineering, design, UXR, marketing, and commercial managers - and collaborate with them to do right thing for the customers</li><li>A passion to help build right payment solutions for microbusinesses who have the highest ambitions and are price sensitive</li><li>Be nimble to adapt to changing business needs and team needs, yet stay focused on driving measurable impact</li><li>Be grounded in data and have a balanced view based on intuition and observation.</li></ul> Responsibilities: <ul><li>Responsible for owning, executing and maintaining a product roadmap leading from discovery to delivery</li><li>Define product requirements and lead successful execution of initiatives</li><li>Drive and/or take part in sprint planning, pre-mortems, post-mortems, and bug triaging</li><li>Partner with cross-functional teams at and external partners to design, build, launch new product capabilities or improve existing functionality.</li><li>Engage closely with engineering and architecture to help determine the best technical implementation/design while balancing time-to-market needs.</li><li>Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making</li><li>Summarize product execution updates as well as KPI updates to stakeholders to help with decision-making</li><li>Work closely with commercial teams to align product goals with commercial outcomes</li><li>Define and proactively monitor key performance metrics to support and make product decisions • Partner with Customer Support teams in solving pain points for our users.</li><li>Partner with Legal, Privacy, and Compliance teams to ensure the products we deliver are within regulatory boundaries.</li><li>Define a product launch plan for your area, including identifying new opportunities as well as maintaining a rolling roadmap of projects or iterations.</li></ul> Requirements: <ul><li>5+ years of consumer web or mobile product management experience</li><li>Experience in delivering successful large-scale mobile and web products</li><li>Ability to use data and analytics dashboards to inform product hypotheses and decisions.</li><li>Experience developing and delivering direct-to-consumer products to market successfully</li><li>Experience working with a full-stack engineering team, i.e., both front-end experience (mobile and web) as well as back-end services.</li><li>Experience in Payments and SMB is a plus&nbsp;</li></ul>

Responsibilities:&nbsp; <ul><li>Drive innovation and ideation discussions with internal stakeholders and external partners to drive FX optimizations.</li><li>Ensure product vision and requirements are defined globally, with long-term and scale in mind.</li><li>Make tradeoff decisions based on technical and business insights.</li><li>Write clear, detailed and thorough specifications and user stories for complex features, functionality and products.</li><li>Collaborate with a large global team across Product Management, Engineering, PMO, and different business functions for development and integration of FX product-related capabilities</li><li>Partner with FX Treasury to identify opportunities to develop new FX products</li><li>Partner with Go-to-Market team on launching new products capabilities and expanding existing capabilities</li><li>Clearly solicit feedback and distill vision, strategy, product benefits and results to our internal customers.</li><li>Monitor impact of product features and key metrics.</li><li>Troubleshoot product issues and answer product questions – be an FX Product ‘expert’.</li></ul> Requirements:&nbsp; <ul><li>Experience in foreign exchange management, Payments, Pricing or cross-border e-Commerce is required.</li><li>Experience with Agile development as a product owner for a scrum team, design thinking and customer centric approach is preferred.</li><li>"Driving capabilities" - taking initiative, persevering through challenges, constantly pushing toward clarity and delivery while balancing the need for great collaboration, driving consensus and delivering in a matrix organization with multiple stakeholders.</li><li>Strong writing skills and ability to converse with technical and non-technical personnel fluently, articulating complex business factors, progress, issues and recommendations in a concise manner to all levels and functions.</li><li>Strong analytical ability, attention to details and data-driven decision making ability.</li><li>Ability to work in a fast-paced, constantly evolving environment, handling multiple priorities concurrently with minimal guidance is a must.</li><li>Deep desire to grow and learn and passion for vision to democratize money.</li></ul> Desired Skills And Experience: <ul><li>Strong technical product skills and strong communication skills.</li><li>5+ years of experience in general technology product management.</li><li>2+ years of experience in FX, Payments, Pricing or e-commerce experience required.</li><li>Ability to excel and lead in a fast paced, global and innovative environment.</li><li>Bachelors degree in a technical discipline, MBA a plus.</li></ul>

Responsibilities:&nbsp;<ul><li>Lead the sales back-office team in maintaining accurate and up-to-date sales agreements and service portfolio.</li><li>Lead the accounts receivable team in building and delivering accurate and timely customer invoices.&nbsp;</li><li>Review invoices prior to issuance to ensure that they are correct, adhere to company policies, and are following contract terms and accounting standards.</li><li>Drive and refine collections procedures and strategies to maintain and reduce Days Sales Outstanding (DSO).</li><li>Oversee the application of cash receipts and posting. Actively reconcile payments and resolve any discrepancies in a timely manner.</li><li>Coordinates the sales and Accounts Receivables team to resolve any customer billing escalations. Work with the accounting team to identify and reserve for bad debt appropriately.</li><li>Evaluate, suggest, and manage credit limits for both new and existing customers and identify any credit risks.</li><li>Establish and nurture robust relationships with customers to address billing inquiries proactively and facilitate prompt payments.</li><li>Work closely with the revenue team on billing flows from Salesforce, and with the implementation team to coordinate on invoicing, in line with company service level agreements and terms and conditions.</li><li>Compile and present comprehensive weekly accounts receivable reports to drive insights on aging, collections performance, and cash flow forecasting.</li><li>Identify opportunities for process enhancement and automation within the accounts receivable domain.</li><li>Spearhead, participate in, and execute initiatives to streamline workflows, increase efficiency, and elevate accuracy (inclusive of process changes and/or system migrations).</li><li>Other duties or functions as may be needed and assigned.</li><li>Perform periodical tasks relating to the function (reconciliation, reporting, and review).</li><li>Assist with the coordination of Internal Audit.</li><li>Maintain Internal Control documentation in the best order.</li></ul> Requirements: <ul><li>Bachelor’s degree in accounting, Finance, Business, Economics, Math, or a related field.</li><li>A minimum of 7 years of progressive experience in Sales and Accounts Receivable roles, including a minimum of 3 years in a supervisory or managerial capacity.&nbsp;</li><li>Strong understanding of Accounting and Financial Reporting.</li><li>Strong communication (written and verbal), negotiation, interpersonal, and managerial skills.</li><li>Proficiency in using advanced accounting software (ERP and/or Accounts Receivable software systems; knowledge of SAP Cloud is a plus).</li></ul>

Responsibilities: <ul><li>Articulate a clear vision for the business unit based on company objectives.&nbsp;</li><li>Responsible to define the strategy of BU based on market opportunities, customer needs and therapeutic franchise goals.&nbsp;</li><li>Deliver BU objectives and build a solid Annual Brand Plans, including revenue growth and financial target, commercial execution, profitability, expense control, process optimization, productivity, employee development, and customer satisfaction.</li><li>Collaborate with the Commercial Excellence team for forecasting &amp; analytics to develop appropriate forecasts to drive commercial success and accuracy.</li><li>Improving result by monitoring key operational metrics, measurements, and targets.</li><li>Develop strategy to manage and engage Key Opinion Leaders and key customers of our products, maintenance strong relationship with them.&nbsp;</li><li>Provide leadership and support to team, establish and lead high-performance team which includes talent identification, development plans and succession plans.</li></ul> Requirements: <ul><li>University Degree with Science education ( eg: pharmacy, medicine ). MBA is advantage.&nbsp;</li><li>A minimum 15 years successful sales and marketing experience in pharmaceutical, healthcare, medical devices both sales and marketing with mixed local pharmaceutical and global pharmaceutical experiences. </li><li>At least 8 year must be in managerial position.&nbsp;</li><li>Extensive experience in portfolio of Cardiovascular &amp; Metabolic, or Gastrointestinal, or Ob&amp;Gyn or Respiratory, or Neuroscience or Paediatric or Medical Device.&nbsp;</li><li>Ensure compliance with appropriate SOP’s, policies and guidelines.</li><li>Preferable someone with close engagement with multi medical association including internal medicines, gastrohepatologist, endocrinologist, cardiologist, neurologist, obstetric and gynaecologist, and surgeon.&nbsp;</li><li>Possesses strong understanding of market and sales strategy. Track record in defining, planning and shaping strategies and initiatives that set direction for business unit and/or function.</li><li>Proven successful track records in achieving sales target with entrepreneurial mindset.</li><li>Experience involving managing financial performance, P&amp;L responsibilities.</li><li>Experience with significant people demands, track record of attracting &amp; developing talent, developing bench strengths and managing complex, diverse and remote workforce (People Management &amp; development of team)</li><li>Client Interface</li></ul> Key Working Relationships <ul><li>Local and International KOLs</li><li>Main National &amp; Regional stakeholders</li><li>Medical societies and patient associations</li><li>Internal stakeholders incl. Medical Affairs, RA, Patient Access, Commercial Excellence &amp; HQ team</li></ul>

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123 customer invoice Jobs found

Customer Service

Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Events Manager Webinars & Webcasts

Senior Manager Operations

Business Development Manager

Senior Product Manager, SMB

Lead Product Manager, Cross Border Payments

Supervisor Sales & Accounts Receivable

Business Unit Head - Pharma & Medical Device

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123 customer invoice Jobs found

Customer Service

Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Events Manager Webinars & Webcasts

Senior Manager Operations

Business Development Manager

Senior Product Manager, SMB

Lead Product Manager, Cross Border Payments

Supervisor Sales & Accounts Receivable

Business Unit Head - Pharma & Medical Device

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.