Technical Customer Support

Customer Service Representative

Multi-Vendor COE - S2P

Multi-Vendor COE - Single Source

Inside Sales Representative

Build Project Manager

Field Sales (Account Executive) (Remote in France)

Customer Service Specialist

Senior Sales Engineer

Key Account Manager - Major Projects

Our client is look for a new software support specialist. The Legal Software business provides a range of software solutions for law firms to help lawyers in their day-to-day work to increase efficiency and make critical decisions.As part of the Software Division, you will be part of an enthusiastic, committed and close-knit team of 6 technicians. You will report to the Technical Customer Service Manager at level 2.As a Software Support Technician (level 2) / Technical Customer Service specialist, you will be in charge of product support at level 2 for our customers. &nbsp;<h2>Your Tasks:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Receive and qualify calls, emails and letters from software and application users·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Carry out the diagnosis of the problem and provide advice for a rapid resolution·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Resolving the problem remotely using a handholding tool if necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;In the event of non-resolution, transmit the necessary information for the request to be taken over by level 3 support, or by another service·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up with customers throughout the incident resolution process·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up the request, write a report, and communicate the result of the qualified incident to the customer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure a relay of calls to the sales department for requests not covered by the maintenance contract·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To ensure interventions directly at the customers premises when necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the enrichment of the customer database by accurately referencing user questions and processing them in our ticketing tool·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writing help materials or articles for the technical and functional knowledge base for problem resolution for employees and customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in the development or updating of documentation/tools aimed in particular at better training of customers, to relieve hotline calls.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To be a force for proposals to improve the processes for handling and resolving incidents·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the training of the level 1 support team&nbsp;<h2>Profile:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You have a 2/3 year degree in computer science and have between 1 and 3 years experience as a hotline technician on professional software·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You have a good knowledge of a business software package and ideally of the Windows and Office environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will be a good representative of the company to its customers, with excellent interpersonal skills and good telephone skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You are recognised for your listening and organisational skills and have real teaching abilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Curious, willing and committed, you want to invest in a progressive position in a constantly changing sectorLanguages: fluent French, knowledge of English is a plusLocation: Bois-Colombes (Paris region) - flex-office

Responsibilities: <ul><li>Customer Service Representative is the key to assuring customer satisfaction through on time delivery commitments and quality and accuracy of product delivery with focus of improving our customer service processes through LEAN principles.</li><li>This position reports directly to the Customer Service Supervisor located in North America, and you will work from our Kuala Lumpur office.</li><li>You will ensure all customer orders are processed in an efficient, accurate and timely manner while managing incoming phone calls.</li><li>You will work closely with the sales team and technical support team by entering service tickets in the CRM system.</li><li>You will support all Operations functions as needed to support customer demands.</li></ul> Requirements: <ul><li>Education – Secondary education or above, 1 or more years in customer service role</li><li>Experience – Proficient Microsoft office experience with strong typing skills and computer efficiency.</li><li>Experience in Sage X3, Salesforce CRM, 3CX phone system is a plus.</li><li>Skills – Excellent verbal and written communication skills in English and Mandarin.</li><li>Customers Define our Success – Solid foundation of customer care and relations with excellent talent for using strategies to improve our customer experience from first contact point of view.</li></ul>

Responsibilities: <ul><li>Daily internal customer engagement</li><li>Fast &amp; accurate information dissemination to internal customer&nbsp;</li><li>Customer Order Processing and update customer Portal tools</li><li>Work closely with the local BDR&nbsp;</li><li>Helping with licensing queries and providing adequate information&nbsp;</li><li>Inform internal Customer about wrong customer Order</li><li>Validation of Customer Purchase Order</li><li>Maintain good relationship with customer to increase customer satisfaction</li><li>Managing customer Information</li><li>Maintain the Sales Opportunity</li><li>Maintain Deal Registration for this Sales Stage</li><li>Checking with Local BDR about Credit Check</li></ul> Requirements: <ul><li>Understand business metrics such as SLA, KPI, CPI, C-SAT</li><li>Can communicate fluently, swiftly and assertively</li><li>Good with negotiation skills&nbsp;</li><li>Can work in a high volumes/ tight deadlines setup</li><li>Perform sourcing, liaising with new and existing suppliers to improve business.</li><li>Maintain positive working relationships with strategic suppliers to assure cost, quality, and delivery targets are met.</li><li>Analyze market and delivery trends so as to develop procurement technologies and processes that support those trends</li><li>Provide outstanding customer service to ensure customer satisfaction.</li><li>Review supplies, works and services to ensure compliance with company procedures and best procurement practice</li><li>Interact with key stakeholders in identifying business needs, building relationships and selling the features and benefits of early procurement involvement.</li><li>Develop detailed sourcing and category plans to maximize effectiveness and efficiency.</li><li>Manage preparation, implementation and execution of procurement processes.</li><li>Implement procurement processes to ensure efficiency, cost savings and best practices</li></ul>

Responsibilities : <ul><li>Daily customer engagement over the phone</li><li>Execute marketing activities</li><li>Fast &amp; accurate information dissemination to customers</li><li>Lead generation and Closures</li><li>Sending Proposals, Order Processing and Payment Follow-ups</li><li>Managing customer information</li><li>Work closely with the Business Development Managers</li><li>Helping with the licensing queries and providing adequate information to the customers.</li><li>Achieve the revenue target for your assigned territory/accounts.</li><li>Become a Licensing Expert and Advisor for the Customer</li><li>Certify on the Licensing Certifications.</li><li>Connect via voice/phone, day-in and day-out, with SoftwareONE customers in the assigned territory to ensure top-of-the-mind "SoftwareONE" recall and resultant sale of SoftwareONE offerings.</li><li>Position SoftwareONE Portfolio of products and solutions to customers by phone.</li><li>Analyze the install base in the target customer accounts to:</li><li>Maintain good relationship with customers to increase customer satisfaction.</li></ul> Requirements : <ul><li>University degree</li><li>Minimum 3 yrs. of experience in the Inside Sales (Microsoft volume licensing sales experience preferable; otherwise, volume licensing sales experience with at least one Tier1 software is required)</li><li>Good Understanding of the Cloud Business</li><li>Delivering Customer Satisfaction (internally and externally)</li><li>Employee Satisfaction in your teams is cardinal</li><li>Deeply Passionate about what you do but humble enough to keep learning and recognize the importance of collaborating with your colleagues</li><li>Got great Discipline</li></ul>

Responsibilities: <ul><li>Identify and resolve obstacles to completing project on time and to budget.</li><li>Adhere to internal and external quality standards.</li><li>Monitor and report on the status of projects including cost, timing and staffing.</li><li>Organize project teams, assign individual responsibilities, develop project schedules and resolve resource requirements.</li><li>Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.</li><li>Other duties as assigned</li></ul> Requirements: <ul><li>Minimum Qualifications</li><li>Bachelors degree in a related field or equivalent experience</li><li>Minimum of four years of related work experience</li><li>Other minimum qualifications may apply</li></ul>

Are you a highly skilled Sales Executive with a track record of success in the SaaS industry? Our client is seeking an exceptional candidate to join their remote-working team in France as a Field Sales Executive. As the Sales Executive, you will play a critical role in driving revenue growth through lead generation, relationship building, and expert knowledge of the companys products and services. You will work closely with a team of talented professionals to develop and execute sales strategies, maintain post-sales contact with key clients, and ensure customer satisfaction. Key Responsibilities:<ul><li>Develop and execute sales strategies to generate new business and drive revenue growth</li><li>Build and maintain strong relationships with key clients, ensuring their satisfaction with products and services</li><li>Handle customer inquiries, concerns, and feedback, providing solutions that are tailored to their needs</li><li>Conduct market research and gather data on competitors to report findings to management</li><li>Represent the company at industry events and customer meetings, promoting the brand and cultivating new relationships</li><li>Collaborate with internal teams to ensure seamless delivery of products and services and optimize customer experience</li></ul> To be considered for this position, you should possess a Bachelors Degree or equivalent relevant experience, as well as a minimum of 5 years experience in Field Sales or Account Management within the SaaS space. Additionally, you should possess excellent communication and presentation skills in both French and English. If you are looking for a challenging and rewarding opportunity to make a significant impact, we encourage you to apply today and join our clients dynamic French team. If you have any questions, please reach out to: grace.turner@whitecrowresearch.com

Responsibilities: <ul><li>Responsible for the order management of all retail &amp; e-commerce accounts in UAE region</li><li>Direct order / bulk order shipment processing for Project or consignment orders</li><li>Review and verify orders information’s and shipping details to ensure 100% accuracy. Identify and assess customer’s needs to achieve satisfaction</li><li>Following up with warehouse for stock readiness &amp; delivery planning</li><li>Alignment with the logistics team for dispatches and confirming the proof of delivery</li><li>Alignment with Finance to identify any credit risks</li><li>Marketing promo delivery and Customer / Retailer return order processing</li><li>Continuously ensuring the highest service level and OTIF</li><li>Coordinate with internal teams in case of any delivery deadlines, shortages, disputes etc</li><li>Participate in the implementation of projects for Service Level and OTIF target achievement</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Follow communication procedures, guidelines and policies</li><li>Maintains a positive, empathetic, and professional attitude toward customers always</li><li>Provides feedback on the efficiency of the customer service process</li><li>Go the extra mile to engage customers and ensure their satisfaction</li></ul>&nbsp;Requirements:&nbsp;<ul><li>Minimum 1-2 years Supply Chain Execution or Order Management Experience in B2B &amp; B2C business</li><li>Bachelor’s degree required</li><li>Knowledge of SAP ECC</li><li>Efficient in Retail / Ecommerce order planning, Direct/Bulk Shipment planning,</li><li>Adept in stock readiness &amp; delivery planning,</li><li>Advanced computer software skills (Excel, PowerPoint, Pivot tables)</li><li>Having agile and growth mindset</li></ul>

Responsibilities: <ul><li>Proactively develop and create customer relationships in your area of responsibility</li><li>Ensures customer satisfaction and solve complaints with the rest of the team</li><li>Document and maintain the customer and contact information</li><li>Accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets including proactively generating opportunities from outside current customer base</li><li>Accountable for finding customer needs and solution matching with those needs</li><li>Responsible for pricing using the approved tendering tools</li><li>Validate that the contents of the contract are in line with the negotiation process outcome</li><li>Maintain full information of opportunities, tasks and visits, while keeping CRM up to date</li></ul> Requirements: <ul><li>Bachelors Degree in Engineering</li><li>7+ years of experience in sales</li><li>Experience in Elevators &amp; Escalators is a plus or any similar industry within Jeddah</li><li>Ability to interpret and analyze customer needs</li><li>Passion for sales, with a proven track record and a strong customer focus</li><li>Futuristic approach and passionate about new technologies and digitalization</li><li>Excellent Arabic and English communication, presentation, and negotiation skills</li></ul>

Responsibilities:&nbsp;<ul><li>Proactively develop and create customer relationships in your area of responsibility</li><li>Ensures customer satisfaction and solve complaints with the rest of the our client team</li><li>Document and maintain the customer and contact information</li><li>Accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets including proactively generating opportunities from outside current customer base</li><li>Accountable for finding customer needs and our client solution matching with those needs</li><li>Responsible for pricing using the approved tendering tools</li><li>Validate that the contents of the contract are in line with the negotiation process outcome</li><li>Maintain full information of opportunities, tasks and visits, while keeping CRM up to date</li></ul> Requirements: &nbsp;<ul><li>Bachelor Degree preferably in engineering</li><li>Minimum 5 years’ experience in one of the following: Complex Sales Process Management / Business Development&nbsp;/ Key Account Management</li><li>Experience within the same or similar industries working with developers, main contractors and consultants</li><li>Ability to interpret and analyze customer needs</li><li>Passion for sales, with a proven track record and a strong customer focus</li><li>Futuristic approach and passionate about new technologies and digitalization</li><li>Excellent English communication, presentation, and negotiation skills. Arabic is preferable but not a must</li></ul>

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