Customer Service Representative

CARE: Training & Development Expert

Field Sales (Account Executive) (Remote in France)

Customer Service & Sales Support

Project Implementation Consultant

Senior Fund Administrator

IT Manager- Application Management Services

General Manager

Deputy General Manager  - MT

Deputy General Manager

Responsibilities: <ul><li>Customer Service Representative is the key to assuring customer satisfaction through on time delivery commitments and quality and accuracy of product delivery with focus of improving our customer service processes through LEAN principles.</li><li>This position reports directly to the Customer Service Supervisor located in North America, and you will work from our Kuala Lumpur office.</li><li>You will ensure all customer orders are processed in an efficient, accurate and timely manner while managing incoming phone calls.</li><li>You will work closely with the sales team and technical support team by entering service tickets in the CRM system.</li><li>You will support all Operations functions as needed to support customer demands.</li></ul> Requirements: <ul><li>Education – Secondary education or above, 1 or more years in customer service role</li><li>Experience – Proficient Microsoft office experience with strong typing skills and computer efficiency.</li><li>Experience in Sage X3, Salesforce CRM, 3CX phone system is a plus.</li><li>Skills – Excellent verbal and written communication skills in English and Mandarin.</li><li>Customers Define our Success – Solid foundation of customer care and relations with excellent talent for using strategies to improve our customer experience from first contact point of view.</li></ul>

Role Description: <ul><li>We have a suitable opening in the Consumer Experience team for the position of CARE : Training &amp; Development Expert in the CDMO Function.</li><li>In this individual contributor role you will play a crucial role to provide support &amp; continuously develop the CARE Team with various expertise’s to guarantee their optimal performance and engagement through all channels of communication to ensure the best level of Consumer Experience across channels while supporting E-Care BAs to better address their intents</li></ul> Responsibilities:&nbsp; Training: <ul><li>Deploy and implement the training strategy for the entire CARE team (In-house &amp; BPO) and deliver best on the set KPI results &amp; elevate Consumer Experience</li><li>Create dedicated training content</li><li>Organize, lead and facilitate training sessions</li><li>Collaborate &amp; be the liaison between the different stakeholders</li><li>Responsible for the evolution of training programs &amp; recognize opportunities for improvement</li><li>Monitor and evaluate current training program’s effectiveness and success (attendance rate, post training quizzes)</li></ul> Development of the CARE team: <ul><li>Build, run and assess the monthly / quarterly competency tests and adjust trainings according to results</li><li>Monitor &amp; Analyze feedback from CSAT surveys &amp; Quality Monitoring in detail to adjust trainings with the aim of upskilling &amp; developing the team</li><li>Development plan after training need analysis basis the above and post training evaluation</li><li>Follow set KPIs that allow to monitor the quality of the training content (e.g., FCR, CSAT, etc)</li><li>Elevates Customer Experience &amp; Service Attitude</li></ul> Planning &amp; Reporting: <ul><li>Develop a training plan for the entire CARE function - freshers, E-CARE BA’s after a training need analysis &amp; recognition of opportunities</li><li>Reporting on planners, success and development tracker&nbsp;</li></ul> Requirements: Pedagogical skills &amp; capacity to execute trainings <ul><li>Effective listening and communication</li><li>Autonomy, organization and decision-making skills</li><li>Knows customer profiles &amp; transmits customer centricity</li><li>Knowledge of Beauty Métiers</li><li>Knowledge of Platforms (Social/Salesforce &amp; Sprinklr)</li><li>Advanced Knowledge of tools to create and update trainings and e-learnings</li><li>Fosters empathy</li><li>Continuously elevates services standards and execution according to brand specificities</li><li>Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience</li></ul>

Are you a highly skilled Sales Executive with a track record of success in the SaaS industry? Our client is seeking an exceptional candidate to join their remote-working team in France as a Field Sales Executive. As the Sales Executive, you will play a critical role in driving revenue growth through lead generation, relationship building, and expert knowledge of the companys products and services. You will work closely with a team of talented professionals to develop and execute sales strategies, maintain post-sales contact with key clients, and ensure customer satisfaction. Key Responsibilities:<ul><li>Develop and execute sales strategies to generate new business and drive revenue growth</li><li>Build and maintain strong relationships with key clients, ensuring their satisfaction with products and services</li><li>Handle customer inquiries, concerns, and feedback, providing solutions that are tailored to their needs</li><li>Conduct market research and gather data on competitors to report findings to management</li><li>Represent the company at industry events and customer meetings, promoting the brand and cultivating new relationships</li><li>Collaborate with internal teams to ensure seamless delivery of products and services and optimize customer experience</li></ul> To be considered for this position, you should possess a Bachelors Degree or equivalent relevant experience, as well as a minimum of 5 years experience in Field Sales or Account Management within the SaaS space. Additionally, you should possess excellent communication and presentation skills in both French and English. If you are looking for a challenging and rewarding opportunity to make a significant impact, we encourage you to apply today and join our clients dynamic French team. If you have any questions, please reach out to: grace.turner@whitecrowresearch.com

Job Objective: <ul><li>Provide varying degrees of&nbsp;support&nbsp;and enhance the lines of communication between the organization and customer to ensure customer satisfaction</li></ul> Responsibilities: <ul><li>Receiving and acknowledge the order, process the order through SAP system.</li><li>Monitor the shipments and inform customer about delivery schedules on week basis</li><li>Arrange the samples for new customers and maintain the stock of samples as per required stock level.&nbsp;</li><li>Follow up with back office to ensure to get shades and artwork development and forward to respective customer and get approval and maintain customer wise record</li><li>Fill out customer complaint form and completely close the complaint.&nbsp;(Receive RA Form, physical material, disposition plan)</li><li>Filling out the New Product Development form for all Sales Managers and forward to back office for composition and shade development.</li><li>Provide shipment documents like Invoice, packing list and COA to customer.</li><li>Coordinate with logistics and update the delivery schedule once it arrives in US</li><li>Provide the container documents to warehouse and broker</li><li>Manage smaller accounts which give repeat business (less than 10 Mn capsules sales per year)</li><li>Managing incoming calls from Customers</li><li>Make outgoing calls to confirm leads from Marketing</li><li>Manage lead generation from existing customers</li><li>Preparation of pricing documentation for repeat orders from Customers</li></ul> Internal process<ul><li>Ensure timely preparation &amp; submission of reports as required by internal stakeholders</li><li>Conducts internal audits and ensures compliance to defined SOPs as per Q&amp;RA norms</li><li>Identify &amp; assess customer’s needs to achieve satisfaction</li><li>Visit key customers along with TICs to maintain customer relationship</li><li>Follow communication procedures, guidelines and policies</li></ul>&nbsp;Key Result Areas <ul><li>Customer Effort Score (CES)</li><li>Timely closure of customer queries &amp; complaints</li><li>Strike rate conversion (through shade, artwork &amp; samples) – plan vs actual</li><li>On time dispatch for orders</li><li>Inside Sales Budget (Plan versus actual)</li></ul> Key Interfaces<ul><li>Sales (Regional, Zonal &amp; TICs)</li><li>Supply Chain Management (Central Planning, Logistics, Procurement, Plant level SCM)</li><li>Quality &amp; Regulatory Affairs (incl. Shade Development)</li><li>Metalcrafts (for artwork)</li><li>Product Management</li><li>Operations</li><li>Marketing</li><li>Customers, Warehouse and Transporters</li></ul>&nbsp;Requirements: Level of Education<ul><li>Graduate</li></ul>Experience<ul><li>2 to 4 years in sales support</li><li>B2B sales support</li></ul>

Responsibilities: <ul><li>Implement and monitor Key Performance Metrics (KPIs) for the RCCS group of companies.</li><li>Recommend actions by assessing processes, analysing and interpreting data and monitoring variances.</li><li>Identify trends and assessing proposed changes in methods and materials for implementation.</li><li>Ensure customer satisfaction by meeting customers’ expectations.</li><li>Employ a can-do attitude, ensuring all stakeholders are engaged and aligned to the project goals.</li><li>Coach and develop team members with a view to build a culture based on our client Capital values, and by extension to our client core values.</li><li>Maintain and assist in driving productive meetings across project teams, providing recommendations, and following up with action items daily.</li><li>Lead initiation, planning, design, execution, monitoring, controlling and closure of projects while mitigating risk and variability.</li></ul> Requirements:﻿<ul><li>Bachelor’s degree in Marketing, Business Administration or Finance</li><li>More than 4 years working experience in the Administration of Projects or a similar position</li><li>Be proficient in Microsoft Excel, PowerPoint and Digital tools</li><li>Effectively prioritize with sound time management skills in a fast-paced environment</li><li>Capacity to meet different deadlines and work under pressure</li><li>Data science/analytic skills are a plus</li><li>Ability to drive communication within a cross-functional organization</li><li>Have a strong quality &amp; customer-focused mindset</li></ul>

Responsibilities: <ul><li>Handle a portfolio of client companies for daily administration and secretarial duties.</li><li>Organise and attend board/shareholders meetings along with preparing board packs and drafting of minutes and resolution.</li><li>Ensure compliance of files with relevant laws, rules and regulations and assist in preparing compliance reports and follow ups.</li><li>Filing of documents in appropriate files, and updating of information on relevant system/software.</li><li>Computation and filing of income tax, VAT, NPS, PAYE, ROE, TDS, others return and reporting as appropriate.</li><li>Liaise with clients, shareholders, banks, statutory bodies (ROC, FSC and MRA) and other parties and/or stakeholders.</li><li>Preparation of reports for survey, and other reports as required by management.</li><li>Issuance of renewal and administrative invoices and follow up on debtors.</li><li>Ensure customer satisfaction by meeting customers’ expectations.</li></ul> Requirements: <ul><li>At least 3-4 years relevant working experience in Financial Services and/or in administration of Global Business Companies and/or Fund Administration</li><li>Degree Holder in relevant field or Partly Qualified ICSA or ACCA.</li><li>Able to work under pressure with tight deadlines.</li><li>Strong interpersonal and communication skills are essential.</li></ul>

About our client&#10;Join the quest to shape the future home at Electrolux, a leading global appliance company dedicated to improving living for consumers, people, and the planet. Be part of our dynamic, global community of individuals from over 100 countries and work together to develop innovative and sustainable solutions.&#10;&#10;Roles and Responsibilties&#10;As an IT Manager - Application Management Services &amp; Development, you will be responsible for supporting Electroluxs EluxOne SAP COE in KL, Malaysia. This leadership role involves managing day-to-day operational issues related to EluxOne systems, executing new demand for work orders and minor projects, and driving technical issue resolution in coordination with business SMEs and the AM&amp;D team. You will also work closely with global teams to coordinate system upgrades, regression testing, and other activities.To be successful in this role, you should have at least 14+ years of total SAP-ECC experience with specialization in any one or more SAP modules such as SD, MM, or FICO, with leadership experience in Application Management Services &amp; Development for a large organization with SAP as the core platform. You should also have strong experience in working with Service Now or equivalent tools and knowledge of incident, problem, and change management processes.Your responsibilities include adhering to Electrolux processes, maintaining customer satisfaction, identifying continuous improvement opportunities, facilitating root cause analysis and problem management, attending Change Advisory Board meetings, providing effective training and support, utilizing operational support systems, motivating and guiding the AMS team, and performing other duties as assigned.&#10;

Role Description: <ul><li>Reporting to the Hub BU Leader, this position leads and manages the Culinary/Hot Kitchen, Assembly and Transportation departments of the airline catering unit or “flight kitchen” with gross revenues of $100+ million and direct and indirect headcount of 1,000+ employees.</li></ul> Responsibilities: <ul><li>Leads and manages Culinary/Hot Kitchen, Assembly and Transportation departments to ensure production standards and customer service requirements are met.</li><li>Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.</li><li>Responsible for the maintenance of key performance metrics for the departments.</li><li>Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts; this includes production processing, on-time performance, equipment inventory, and quality assurance controls.</li><li>Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.</li><li>Supports customer audits and government audits to meet compliance.</li><li>Monitors all menu cycles to ensure customer service and satisfaction is not interrupted.</li><li>Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.</li><li>Supports and assists Lean initiatives, and Quality initiatives to achieve OPEX targets.</li><li>Ensures that proper equipment is maintained and controlled in the Unit for operation excellence.</li><li>Ensures all Corporate Policies and Procedures are followed and maintained.</li><li>Develops Standard Operating Procedures.</li><li>Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.</li><li>Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.</li><li>Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.</li><li>Monitors employee relations in each Department, ensures compliance with the National Master and Local Addendum labor agreements in the Departments.</li><li>Assists the BU leader on projects, investigations, training, corporate goals and objectives, and airline requests.</li><li>Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.</li><li>Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in business administration or related field required</li></ul> Work Experience:&nbsp; <ul><li>Successful track record as a Manager or Assistant Manager in airline catering required.</li><li>Minimum 10 years of management experience in in-flight catering or food manufacturing environment required.</li><li>Proven experience successfully managing a team of supervisors and managers for a single operating unit required</li><li>Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.</li><li>Previous customer service and/or account management experience required.</li><li>Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance</li><li>Labor relations experience is required</li></ul> Technical Skills: (Certification, Licenses and Registration) <ul><li>Must have strong and effective leadership skills</li><li>Must be comfortable with all levels of employees and have the ability to drive positive program change.</li><li>Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff</li><li>Excellent problem solving skills, planning and scheduling capabilities managing multiple account requirements</li><li>Ability to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security</li><li>Advanced Microsoft office tool skills (excel, word)</li><li>Knowledge of quality auditing, inspection methods</li><li>Detail oriented and excellent project management skills</li><li>Strong organizational skills, able to prioritize responsibilities and multi-task</li><li>Change Agent</li><li>Able to obtain an AOA badge and customs seal.</li></ul> Language / Communication Skills: <ul><li>Strong interpersonal skills and the ability to interact effectively with multiple departments and customers</li><li>Excellent written and oral communication skills.</li></ul> Job Dimensions Geographic Responsibility: Hub Unit Type of Employment: Full TimeTravel %: Up to 25% as required to attend management or leadership team meetings Exemption Classification: Exempt Work Environment / Requirements of the Job: production kitchen facility (there may be physical discomfort due to temperature and noise) Competencies Required to be Successful in the Job: <ul><li>Thinking – Information Search and analysis &amp; problem resolution skills</li><li>Engaging – Understanding others, Team Leadership and Developing People</li><li>Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively</li><li>Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus</li></ul> Demonstrated Values to be Successful in the Position <ul><li>Expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:</li><li>We treat each other with respect and we act with integrity</li><li>We communicate and keep each other informed</li><li>We put our heads together to problem solve and deliver excellence as a team</li><li>We have passion for our work and we pay attention to the little details</li><li>We foster an environment of accountability, take responsibility for our actions and learn from our mistakes</li><li>We do what we say we will do, when we say we are going to do it</li><li>We care about our coworkers, always taking an opportunity to make someone’s day better</li></ul>

Responsibilities: <ul><li>Ensure field execution is as per expected standards (PJP adherence, samplings, paid/ unpaid visibility execution &amp; MSS achievements) and planned to support business growth</li><li>SO/ SSO and ASM PJP adherence and timely submission of demand forecasting DC Visits, store visits and RO visits à converted into actionable points for business growth.</li><li>Ensuring the CFR norm adherence with timely intervention with channel supply lead</li><li>Providing NKAMs the necessary regional inputs and co-create the final plans along with KAM and Customer marketing teams.</li><li>Defining regional wiring for key accounts at ASM/ SO level with due feedback forms</li><li>Demand planning at Depot* SKU level and its accuracy (co-owned with supply lead)</li><li>Target setting for SOs/ ASMs at month/ quarter level</li><li>Ensuring that due support is taken from Marketing/ Customer marketing team to manage any offtake anomalies or trends (at regional level) in due time</li><li>Own the claim process for both DSDs and accounts; highlight to channel lead at due frequency.</li><li>Ensure claims settled by TP/ HIPL team in designated fashion</li><li>Review and update any credit/ payment norms for accounts at a quarter level Own collection for regional accounts</li><li>Conduct weekly review meetings with ASMs and SOs on sales progress and details around activations and distributor management and provide guidance in case of areas / regions falling short of plan</li><li>Own the process along with channel customer marketing lead &amp; Participate in weekly/ Monthly review calls with Regional General Manager</li><li>Compile and analyze sales figures, conduct performance review meeting and present overall geographic zone results in monthly reviews</li><li>Develop appropriate action plans for increasing customer value / customer satisfaction based on the cumulative feedback of the ASM / ASE / SOs from their market visits</li><li>Oversee distributor performance based on the pre-defined parameters of sales volume revenue etc and understand issues faced by the distributors</li><li>Oversee and finalize critical negotiations with distributor partners and retailers on point of sales activations, execute and evaluate POS level activations</li></ul> Requirements: <ul><li>13+ years total; min RSM/ NKAM grade for 4+ years</li><li>FMCG min 10 years</li><li>Experienced in handling multiple categories.</li><li>Experience in general trade sales (added advantage)</li><li>Experience in both impulse and planned purchase categories.</li><li>KAM operations and planning cycles</li><li>Demand forecasting principles&nbsp;</li></ul>

Responsibilities:&nbsp;&nbsp; Sales Target Setting: <ul><li>Drive the sales growth agenda for the allocated zones allocated and drive sales and transformation for the RO (branch)</li><li>Define the sales target for the zone, decide the weighted or numeric distribution: determine the distribution targets for each product and allocate targets to the team accordingly</li><li>Align with brand teams on allocation of priority distributors for each brand, and the activation for each product across brands</li><li>Provide inputs on trade plans and marketing activations carried out across all distributors and retailers based on the sales plans and past trends</li><li>Gather feedback from the ASMs and ASEs on the reception of brand promotions and brand discounts and relay back the feedback to marketing team and trade marketing team on outlets to push sales agenda</li><li>Analyze market research data to forecast state of competition and the anticipated challenges and prepare plan of action and countermeasures</li><li>Assign each ASM sales target for each allocated area, across all brands within the zone</li></ul> Monitoring &amp; Reviewing: <ul><li>Conduct weekly review meetings with ASMs and SOs on sales progress and details around activations and distributor management and provide guidance in case of areas / regions falling short of plan</li><li>Participate in weekly review calls with Regional General Manager</li><li>Compile and analyze sales figures, conduct performance review meeting and present overall geographic zone results</li><li>Develop appropriate action plans for increasing customer value / customer satisfaction based on the cumulative feedback of the ASM / ASE / SOs from their market visits</li><li>Oversee distributor performance based on the pre-defined parameters of sales volume revenue etc. and understand issues faced by the distributors</li><li>Oversee and finalize critical negotiations with distributor partners and retailers on point of sales activations, execute and evaluate POS level activations</li></ul> People Management: <ul><li>Cascade overall functional goals for team, set up objective goals and conduct periodic performance reviews</li><li>Communicate regularly with team members to provide organizational/functional updates, resolve conflicts, create intra-functional work groups, etc.</li><li>Train, coach and mentor each area sales manager on negotiation and consultative skills, geographic nuances, way of working</li><li>Conduct interviews for selecting right candidate for open positions</li></ul> Requirements: <ul><li>Education:&nbsp;Graduate, MBA preferred</li><li>Experience:&nbsp;10-12 years of Experience. Has worked in FMCG industry in sales</li></ul>

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402 customer satisfaction management Jobs found

Customer Service Representative

CARE: Training & Development Expert

Field Sales (Account Executive) (Remote in France)

Customer Service & Sales Support

Project Implementation Consultant

Senior Fund Administrator

IT Manager- Application Management Services

General Manager

Deputy General Manager - MT

Deputy General Manager

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402 customer satisfaction management Jobs found

Customer Service Representative

CARE: Training & Development Expert

Field Sales (Account Executive) (Remote in France)

Customer Service & Sales Support

Project Implementation Consultant

Senior Fund Administrator

IT Manager- Application Management Services

General Manager

Deputy General Manager - MT

Deputy General Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.