Procurement Specialist

Supply Planning & Order Management Sr Specialist

Account Executive

Tool Room Engineer

Strategic Sourcing III – Indirect Procurement

Development Engineer (Product Quality) 

Process Engineering Manager

Senior Software Engineer AI

Software Engineer AI

Site Quality Leader

Role Description: <ul><li>The Procurement Specialist is responsible for managing the procurement of direct and indirect materials and services to ensure uninterrupted supply to manufacturing operations while achieving cost, quality, delivery, and working capital objectives. </li><li>The role partners closely with Production Planning, Operations, Quality, Finance, and Global Procurement to execute sourcing strategies, manage supplier performance, and support continuous improvement initiatives across the supply chain.&nbsp;</li><li>The successful candidate will have strong procurement execution skills, supplier management experience, and a proactive approach to resolving supply risks and driving operational excellence.&nbsp;</li></ul> Responsibilities: Procurement &amp; Supply Management&nbsp; <ul><li>Execute procurement activities for assigned direct materials, packaging materials, indirect spend categories, and services.</li><li>Convert purchase requisitions into purchase orders and manage end-to-end procurement transactions within SAP.</li><li>Ensure material availability to support production plans and customer commitments.</li><li>Monitor supplier delivery performance and proactively manage supply risks.</li><li>Coordinate with planning and operations teams to address shortages, delays, and capacity constraints.</li><li>Maintain optimal inventory levels in line with working capital and service objectives.&nbsp;</li></ul> Supplier Management&nbsp; <ul><li>Manage day-to-day supplier relationships and performance.</li><li>Monitor supplier KPIs including:&nbsp;&nbsp;On-Time Delivery (OTD), Quality performance, Lead time adherence, Responsiveness&nbsp;, Cost competitiveness</li><li>Conduct supplier performance reviews and support corrective action implementation where required.&nbsp;</li><li>Escalate supply risks and develop mitigation plans to ensure business continuity.</li></ul> Cost &amp; Contract Management <ul><li>Support sourcing initiatives and cost reduction projects.</li><li>Obtain quotations and conduct commercial evaluations.</li><li>Participate in supplier negotiations under guidance from Global Procurement or Supply Chain leadership.</li><li>Support implementation of payment term optimization initiatives.</li><li>Ensure contract pricing and procurement terms are accurately maintained within systems.&nbsp;&nbsp;</li></ul> Inventory &amp; Working Capital Management&nbsp; <ul><li>Collaborate with planning teams to optimize inventory levels.</li><li>Identify excess, obsolete, and slow-moving inventory risks.</li><li>Support inventory reduction initiatives without compromising customer service.</li><li>Monitor supplier lead times and MOQ impacts on inventory performance.</li></ul> SAP &amp; Process Excellence&nbsp; <ul><li>Maintain accurate procurement master data including:&nbsp;&nbsp;Vendor records, Pricing information, Lead times, Procurement parameters&nbsp;</li><li>Support SAP implementation and continuous process standardization initiatives.</li><li>Ensure compliance with procurement policies, approval authorities, and audit requirements.</li><li>Drive continuous improvement opportunities in procurement processes and supplier collaboration.</li></ul> Requirements:&nbsp; <ul><li>Bachelors Degree in Supply Chain Management, Procurement, Business Administration, Engineering, or related discipline.</li><li>3–7 years of procurement, purchasing, materials management, or supply chain experience.</li><li>Experience in manufacturing environments preferred.</li><li>Experience working with international suppliers and supply networks.</li><li>SAP ERP experience preferred.</li><li>Experience supporting sourcing, supplier management, and inventory optimization initiatives.</li><li>Experience in procurement or supply chain within a manufacturing environment.</li><li>Good understanding of supplier management, inventory control, and material planning (MRP).</li><li>Proficiency in SAP and Microsoft Excel for procurement and data analysis.</li><li>Strong communication, negotiation, and problem-solving skills.</li><li>Ability to collaborate effectively with cross-functional teams and suppliers.</li><li>Experience supporting cost-saving, process improvement, or SAP implementation initiatives.&nbsp;&nbsp;</li></ul>&nbsp;&nbsp;

Responsibilities: Order Management &amp; Fulfilment Execution <ul><li>Manage end-to-end order intake to fulfilment process ensuring alignment with customer requirements and supply capabilities.</li><li>Monitor and manage order backlog, ensuring timely resolution of constraints and prioritization.</li><li>Coordinate closely with Customer Support / Commercial teams on demand fulfilment and order commitments.</li><li>Drive proactive communication on order status, delays, and recovery plans.</li></ul> Supply Planning &amp; Prioritization <ul><li>Collaborate with Production Planners to translate demand into executable production and fulfilment plans.</li><li>Lead order prioritization decisions based on customer criticality, contractual commitments, and business impact.</li><li>Ensure optimal allocation of constrained supply across customers and regions.</li><li>Support escalation management for supply-demand imbalances.</li></ul> Capacity Planning &amp; RCCP <ul><li>Develop and maintain Rough-Cut Capacity Planning (RCCP) to ensure alignment between demand and production capacity.</li><li>Identify capacity constraints early and drive mitigation actions (e.g., alternate sourcing, schedule optimization, subcontracting).</li><li>Partner with manufacturing and procurement teams to balance load vs. capacity.</li></ul> Customer Stock Build &amp; Inventory Coordination <ul><li>Manage customer-specific stock build strategies to support service level targets and campaign demand.</li><li>Coordinate with inventory and warehouse teams to ensure optimal stock positioning Monitor and control inventory risks (excess, slow-moving, or shortages) linked to customer demand patterns.</li></ul> Cross-Functional Coordination (Control Tower Role) Act as the central coordination point between: <ul><li>Commercial / Demand Planning.</li><li>Customer Service o Production Planning.</li><li>Procurement / Logistics o Global Supply Chain team.</li><li>Drive alignment on order fulfilment strategies and execution plans.</li><li>Lead regular order fulfilment reviews and backlog governance meetings.</li><li>Performance Monitoring &amp; Continuous Improvement.</li></ul> Track and report key KPIs: <ul><li>OTIF (On-Time In-Full).</li><li>Backlog aging.</li><li>Service level adherence.</li><li>Capacity utilization.</li></ul> Identify root causes of service failures and drive corrective actions Lead or support initiatives to improve: <ul><li>Order cycle time.</li><li>Planning accuracy.</li><li>Supply chain responsiveness.</li></ul> Requirements: <ul><li>﻿Bachelors Degree in Supply Chain Management, Procurement, Business Administration, Engineering, or related discipline. </li><li>3–7 years of procurement, purchasing, materials management, or supply chain experience.</li><li>Experience in manufacturing environments preferred. </li><li>Experience working with international suppliers and supply networks.</li><li>SAP ERP experience preferred.</li><li>Experience supporting sourcing, supplier management, and inventory optimization initiatives.&nbsp;</li></ul>

&nbsp;Reponsibilities: <ul><li>Drive HVAC/HVACR sales growth by managing key customer accounts, developing new business opportunities, and maintaining strong relationships with contractors, distributors, and end users across the Philippines market.</li><li>Promote our client cooling and refrigeration solutions through customer engagement, solution selling, project coordination, and regular site/client visits to build a strong sales pipeline.</li><li>Collaborate with internal teams to support quotations, project follow-ups, and customer requirements while achieving sales targets and business objectives.</li></ul> Requirements: <ul><li>Minimum 10 years of sales experience.</li><li>At least 3-5 years of experience in HVACR industry.</li><li>Candidate should have strong exposure to HVACR sales and customer management.</li></ul>

Responsibilities: People Management and Development: <ul><li>Allocate and balance work across direct reports.</li><li>Review and provide timely performance feedback to direct reports.</li><li>Mentor, develop and motivate them.</li><li>Resolve people issues in the team in order to achieve targeted department performance and enhance staffs capability and working passion.</li></ul> Toolroom Production Management <ul><li>Develop toolroom production plan.</li><li>Allocate manpower based on toolroom production plan.</li><li>Monitor toolroom production plan execution and product quality.</li><li>Monitor 5S, ISO9000, , security discipline execution.</li><li>Check and monitor production report in order to ensure toolroom production operation run smoothly and improve product quality, production efficiency, on time delivery and reduce product scrap rate.</li></ul> Continuous Improvement: <ul><li>Improve toolroom related processes.</li><li>Review staff reasonable suggestion and customer complain and push improvement action plan implementation.</li><li>Evaluate and introduce new equipment, technology and materials in order to improve toolroom production operation efficiency.</li></ul> Requirements: <ul><li>Diploma/Degree in Mechanical Engineering or equivalent.&nbsp;</li><li>3 years toolroom related work experience.</li></ul>

Responsibilities: <ul><li>Develop and execute procurement strategies to meet production and project requirements.</li><li>Analyse and provide feedback to appropriate departments on part status / requirements for fulfilling customer demand.</li><li>Manage delivery of critical component parts and product delivery with suppliers and contract manufacturing and critical supply partners to meet customer requirements.&nbsp;</li><li>Escalation of any issues to relevant sourcing analyst.</li><li>Monitor &amp; reporting KPI targets with actions– delivery on time, confirmation of purchase orders.</li><li>Invoice processing, resolving blocked invoices &amp; amendments of purchase orders</li></ul> Requirements: <ul><li>Educational Degree, Bachelor or above, Engineering background is preferred.</li><li>Minimum 5 – 7 years of experience in indirect procurement, experience in manufacturing company is a must.</li><li>Experience in at least 2 commodities including MRO, Facility, Automation line, HR services.</li></ul>

Responsibilities: Customer Quality &amp; Technical Ownership: <ul><li>Act as the primary technical experts working closely with GQM, KQM, FSE, and internal stakeholders.</li><li>Lead customer complaint investigations, including root cause analysis using structured methodologies (e.g. 5 Whys, Fishbone, 8D), and ensure effective corrective and preventive actions (CAPA).</li><li>Ensure high-quality failure analysis (FA) reports supported by strong technical justification; challenge and close invalid or non-reproducible cases with data-driven rationale.</li><li>Drive fast response, structured escalation, and effective containment actions to improve response time and customer confidence.</li><li>Clearly translate customer complaints into technical, reliability, and risk-based problem statements.</li><li>Review customer quality documentation, including FAI, First Lot Approval, control plans, and inspection reports.</li><li>Ensure out-of-control situations are managed effectively through well-defined OCAPs, including timely containment and recovery actions.</li><li>Maintain high standards for 8D reports and monitor closure turnaround time to meet customer expectations.</li><li>Support regular customer quality reviews and maintain strong working relationships with key customer contacts.</li><li>Initiate internal technical quality improvement initiatives based on customer feedback, field failure data, and risk analysis.</li><li>Strengthen decision-making by identifying the most pragmatic solutions through cross-functional analysis of design, process, and supplier factors.</li></ul> Engineering &amp; Product Quality Assurance: <ul><li>Maintain strong product knowledge covering design intent, materials, machining, assembly, and related manufacturing processes.</li><li>Act as technical authority during escalations, challenging design or process decisions based on field data, reliability risk, and customer impact.</li><li>Support failure analysis and laboratory activities; convert findings into concrete design, process, or control improvements.</li><li>Serve as the link between field failures and design robustness, ensuring lessons learned are embedded into future products and updates.</li></ul> New Product Introduction &amp; Change Management: <ul><li>Participate in NPI and engineering change control processes to ensure customer quality, CTQ, and Copy Exact compliance.</li><li>Ensure customized or newly developed products fully meet customer specifications, quality standards, and regulatory requirements.</li><li>Provide engineering inputs for design reviews, DFMEA/DFMA, and quality guidelines from a customer and field reliability perspective.</li></ul> Culture &amp; Way of Working: <ul><li>Embody and promote company values: Integrity, Teamwork, Customer Centricity, and Innovation.</li><li>Foster a preventive mindset and risk-based thinking across engineering and quality activities.</li><li>Engage cross-functional teams with a clear focus on long-term product excellence and customer success.</li></ul> Requirements: <ul><li>Bachelor’s degree in mechanical, Mechatronics, Manufacturing Engineering, or related field.</li><li>5–10+ years’ experience in customer quality, product engineering, or industrialization within high-mix, precision manufacturing (semiconductor equipment preferred).</li><li>Strong ability to read and interpret drawings, GD&amp;T, simulations, specifications, and tolerance concepts.</li><li>Hands-on experience with 8D, 5 Whys, Ishikawa, DFMEA/PFMEA, DFMA, SPC, MSA, DOE.</li><li>Strong analytical, system-level, and reliability-focused thinking.</li><li>Ability to challenge technical decisions fact-based and constructively.</li><li>Strong communication skills in English, including customer-facing and executive-level discussions.</li><li>Strong command of English for global-level communication. Proficiency in Mandarin Chinese (for Chinese customer interaction) and Malay (for shop-floor communication) is highly advantageous.</li></ul>

Responsibilities: <ul><li>Own and lead the process engineering function for cleanroom assembly, end-of-line test and pre-packing, ensuring safe, compliant and capable processes that meet cost, quality, safety and delivery targets.</li><li>Define department objectives, KPI dashboard and governance (e.g., NPI definition and handover lead times, first pass yields, failure rates, quality qppm) and drive execution through standard routines and reviews.</li><li>Lead, coach and develop a team of process engineers / technicians; set clear expectations, provide performance feedback, support competency development and ensure effective succession and talent retention.</li><li>Plan and manage resources (headcount, skills, priorities) to support daily manufacturing needs, escalations, and strategic projects; balance workload across product series and value streams.</li><li>Own process engineering deliverables for NPI or transfer projects: feasibility, process concept, capacity planning, industrialization roadmap, and readiness reviews to ensure on-time SOP.</li><li>Lead cross-functional collaboration with Product Design, Quality, Production, Maintenance, Supply Chain and global counterparts to deliver robust processes supported by Design for Manufacturing / Assembly / Test (DFM / DFA / DFT) improvements.</li><li>Own the strategy and budget for process equipment, tools, fixtures, testers and workstations; approve specifications, manage procurement, acceptance, validation and release to production.</li><li>Drive continuous improvement programs (CIP / Darwin) to improve throughput, cycle time, productivity and cost; support CIP events and ensure sustained gains through standardization.</li><li>Ensure effective utilization of PFMEA and other quality tools to manage and mitigate quality risks during process development, acceptance and production release.</li><li>Develop engineering procedures to govern end-to-end process engineering activities across process design, definition, industrialization, handover, sustainment and continuous improvements.&nbsp;</li><li>Ensure upkeep of process work instructions in D365 via Process Control System as per global standards, including revisioning control based on valid change management procedures.</li><li>Ensure robust management of engineering changes (ECR), process changes and deviations, including impact assessment, validation and controlled implementation.</li><li>Own 8D problem-solving governance for process-related issues, ensure timely root-cause containment / corrective and preventive actions, lessons learned, and clear communication to stakeholders.</li><li>Drive safety, ergonomics and regulatory / ISO compliance for process engineering scope; ensure safe equipment and process design through risk assessments.</li><li>Drive the sustainable deployment of state-of-the-art engineering solutions on the assembly shop floor to enhance quality control through robust error-proofing (poka‑yoke) mechanisms and digitalizations.</li><li>Act as the site focal point to align with global and process engineering counterparts on technology roadmaps, best practices and standardization.</li><li>Manage departmental reporting, change control and communication: provide clear status updates, risks and mitigation plans to operations and leadership.</li><li>Support ad hoc tasks as assigned by superior.</li></ul> Requirements: <ul><li>8–12+ years’ experience in manufacturing/precision mechanical assembly (high-mix preferred), with demonstrated ownership of end-to-end process engineering (process development/industrialization, cleaning / helium leak testing, and controlled-environment or cleanroom assembly where applicable).</li><li>Bachelor’s/Master’s degree in Mechanical, Manufacturing, Industrial Engineering or equivalent; formal training in Lean/Six Sigma and structured problem solving will be added advantage.</li><li>Proven people leadership experience (hiring, coaching, performance management) with the ability to lead technical teams and influence cross-functional stakeholders to deliver manufacturing results.</li><li>Strong written and spoken English communication skills, including the ability to produce clear technical documentation, present KPI performance, and communicate risks / mitigation to leadership.</li><li>Strong understanding of mechanical / pneumatic / electromechanical systems, process equipment and tooling, with experience defining specifications, commissioning, qualification / validation and release to production.</li><li>Demonstrated ownership and governance mindset - sets clear standards, drives disciplined execution, and maintains strong internal / external customer focus.</li><li>Strong prioritization, planning and project management skills to manage multiple workstreams (daily support, escalations, NPI, CIP) under tight timelines and resource constraints.</li><li>Strong technical acumen in quality planning processes especially in definition of process controls based on PFMEA.</li><li>Data-driven operational leadership: builds KPI dashboards, drives root-cause problem solving (8D / A3), and delivers sustained improvements in yield, throughput / cycle time and qppm.</li><li>Strong stakeholder management and change leadership - able to drive alignment across Production, Quality, Maintenance, Supply Chain and global counterparts; comfortable leading reviews and escalations.</li></ul>

Responsibilities: Design &amp; Build/Development &amp; Support <ul><li>Develop multi-agent workflow automation patterns using Agentic AI</li><li>Process redesign and mapping to agentic workflow patterns</li><li>Architect scalable micro-services that wrap LLM/RAG/Agent workflows (Python).</li><li>Implement robust prompt-engineering patterns, retrieval pipelines, and caching for AI Assistants and AI Agents</li><li>Profile inference latency, GPU/CPU utilization, and memory</li><li>Writes and maintains highly complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software/AI solutions</li><li>Lead bug-fix, security-patch, and performance-tuning sprints for live AI Assistants and AI Agents</li><li>Leads the establishment and maintenance of comprehensive documentation for agents, applications, deployment processes and system configurations.</li></ul> Operational Excellence&nbsp;<ul><li>Own on-call runbooks, SLOs, and incident reviews; embed observability</li><li>Leads and mentors technical support and troubleshooting for highly complex issues with deployed applications to ensure minimal downtime and fast resolution.&nbsp;</li></ul> Collaboration &amp; Leadership <ul><li>Leads cross functional team of engineers to gather requirements and deliver solutions that meet business needs.</li><li>Experience working within product and agile delivery frameworks including backlog management and cross-functionality delivery and full E2E engineering.&nbsp;</li><li>Experience with enterprise architecture, data governance, or security standards in the context of digital solution delivery as part of E2E engineering and solution architecture.&nbsp;</li></ul> Capability &amp; Technology Stack Exposure <ul><li>Experience with digital technologies in the commercial &amp; sales management capability (e.g. Salesforce, Service Cloud, CPQ, Salesloft, ChatGPT or similar platforms)&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.&nbsp;</li><li>Typically reflects 4 years or more with 3+ years of cloud-native AI/ML or GenAI systems (Azure, AWS, or GCP) or 2+ years of software development.&nbsp;</li></ul>

Responsibilities: Design &amp; Build/Development &amp; Support <ul><li>Develop multi-agent workflow automation patterns using Agentic AI</li><li>Process redesign and mapping to agentic workflow patterns</li><li>Architect scalable micro-services that wrap LLM/RAG/Agent workflows (Python).</li><li>Implement robust prompt-engineering patterns, retrieval pipelines, and caching for AI Assistants and AI Agents</li><li>Profile inference latency, GPU/CPU utilization, and memory</li><li>Writes and maintains highly complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software/AI solutions</li><li>Lead bug-fix, security-patch, and performance-tuning sprints for live AI Assistants and AI Agents</li><li>Leads the establishment and maintenance of comprehensive documentation for agents, applications, deployment processes and system configurations.</li></ul> Operational Excellence&nbsp;<ul><li>Own on-call runbooks, SLOs, and incident reviews; embed observability</li><li>Leads and mentors technical support and troubleshooting for highly complex issues with deployed applications to ensure minimal downtime and fast resolution.&nbsp;</li></ul> Collaboration &amp; Leadership <ul><li>Leads cross functional team of engineers to gather requirements and deliver solutions that meet business needs.</li><li>Experience working within product and agile delivery frameworks including backlog management and cross-functionality delivery and full E2E engineering.&nbsp;</li><li>Experience with enterprise architecture, data governance, or security standards in the context of digital solution delivery as part of E2E engineering and solution architecture.&nbsp;</li></ul> Capability &amp; Technology Stack Exposure <ul><li>Experience with digital technologies in the commercial &amp; sales management capability (e.g. Salesforce, Service Cloud, CPQ, Salesloft, ChatGPT or similar platforms)&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 2 years of building production software or data platforms.&nbsp;</li><li>Typically reflects 3 years or more with 2+ years of cloud-native AI/ML or GenAI systems (Azure, AWS, or GCP) or 2+ years of software development.&nbsp;</li></ul>

Role Description: <ul><li>The Site Quality Leader is responsible for the administration, supervision, and development of the Wilsonville Quality Assurance and Quality Engineering functions.&nbsp;</li><li>This position is responsible for ensuring full compliance to the regulatory requirements of 21 CFR 820, ISO13485, MDR and other applicable regulations including production and process controls.&nbsp;</li><li>The Site Quality Leader will report to the Global Head of Quality Operations.</li></ul> Responsibilities: <ul><li>Ensure that Material Review Boards are in place to ensure products are appropriately dispositioned within a timely manner, while ensuring appropriate corrective and preventive actions are initiated and regulatory requirements are met.</li></ul>&nbsp;Develop and implement systems to assure that development as well as production teams receive support in the following areas: <ul><li>Quality planning, including inspection techniques and sampling methods</li><li>Statistical Analysis</li><li>Application of required regulatory standards</li></ul> Develop and implement procedures and systems to assure product manufactured for human use meets design and functional specifications. These systems are to include as a minimum: <ul><li>Delivery of raw materials and components</li><li>Manufactured devices and equipment</li><li>Documentation associated with these functions</li><li>Develop, track, and report on the following administrative systems:</li><li>Department metrics</li><li>Department objectives</li><li>Personnel development and training</li><li>Support regulatory agency and customer quality audits.</li><li>Ensure the conformity of the components and products are appropriately checked in accordance with the Quality Management System before release.</li><li>Responsible for assisting and training associates in concepts of probability and statistics.</li><li>Responsible for failure appraisal and analysis (internal and external).</li><li>Authority to place products or processes on hold.</li><li>Design and develop forms and instructions for recording, evaluating, and reporting quality data.</li><li>Corrective and Preventive Action program</li><li>Based on operational/quality requirements, assist in test equipment selection and validation.</li><li>Utilize formal problem solving techniques to resolve product and/or process related issues.</li><li>As required, lead cross-functional teams to support resolution of product and/or process related issues or objectives.</li><li>Work with suppliers of both raw materials and components, to improve product quality and/or resolve quality issues.</li><li>Be innovative, knowledgeable and intensely committed to ensure that every product and service we supply conforms to FDA and Quality System Regulations..</li></ul> Requirements: <ul><li>Bachelors Degree with a scientific or engineering emphasis.</li><li>ASQ Certified Quality Engineer recommended. Six Sigma Green/Black belt recommended.</li><li>7-10 years experience in a related regulatory environment.</li><li>Experience should include positions at senior levels within the medical device organizations.</li></ul>

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246 customer service analyst order to delivery gbs Jobs found

Procurement Specialist

Supply Planning & Order Management Sr Specialist

Account Executive

Tool Room Engineer

Strategic Sourcing III – Indirect Procurement

Development Engineer (Product Quality)

Process Engineering Manager

Senior Software Engineer AI

Software Engineer AI

Site Quality Leader

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246 customer service analyst order to delivery gbs Jobs found

Procurement Specialist

Supply Planning & Order Management Sr Specialist

Account Executive

Tool Room Engineer

Strategic Sourcing III – Indirect Procurement

Development Engineer (Product Quality)

Process Engineering Manager

Senior Software Engineer AI

Software Engineer AI

Site Quality Leader

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.