Associate Director/Director of Marketing

Senior Proactive Engineer

Mechanical Design Manager (R&D/Parts Design)

Senior Quality and Reliability Engineer

Sales Engineer, Mining

Process Industries Sales Engineer

Life Sciences Sales Engineer

Sales Manager - Cardiovascular or Gastrointestinal (GI)

HR Transaction Delivery Team Lead

Sales Support Coordinator

Responsibilities: <ul><li>Responsible for all sales and marketing tactics development across the brand lifecycle</li><li>Establish brand-specific HCP domain expertise, and create engaging brand centered content and concepts for adaption into personalized and tailored customer experiences.</li><li>Embed to engage patients and drive customer behavior change across the full brand lifecycle.</li><li>Coordinate the branding and communications process through press releases, advertising in trade journals, development of key messages, channels, targeting and marketing campaign.</li><li>Review marketing briefs to ensure alignment between agency partners and brand team</li><li>Contribute to Market Research activities to support inline products, and business development opportunities</li><li>Primary point of contact for the brand division relating to customer engagements, whether direct or via 3rd party partner.</li></ul> Requirements: <ul><li>Bachelors degree in business or a related discipline with a successful track record in Generic or Brand pharmaceutical marketing with 7+ years relevant experience with increasing job responsibilities.</li></ul> Experience: <ul><li>Comprehensive strategic and implementation marketing experience where the individual has successfully driven market share against pharmaceutical competitors.</li><li>Experience in utilizing digital and other non-personal communication channels including efficiency and effectiveness optimization.</li><li>Demonstrated ability to prioritize, plan and execute multiple short- and long-term projects, while meeting all deadlines.</li></ul> Skills: <ul><li>Strong analytical skills, prior experience working with forecasts, analyzing market research results to turn data into actionable insights, and impactful communication strategies as a means to improve and grow the business.</li><li>High level of computer office proficiency required, especially in Excel, PowerPoint and Word</li><li>Proficiency in managing and directing agencies and strategic vendors.</li><li>Managing and working within budgets.</li></ul> Behavior: <ul><li>High energy, and a passionate champion for the business with an ability to quickly establish credibility throughout the organization.</li><li>Excellent organizational and communication skills and an ability to work with diverse internal and external constituents.</li><li>Strong ability to identify/anticipate opportunities, challenges and road blocks, while maintaining a solutions-focused approach and develop plans accordingly.</li><li>Ability to collaborate across multiple priorities and internal and external functional groups.</li><li>Respiratory and/or NeuroScience therapeutic area experience preferred.</li></ul>

Responsibilities: <ul><li>Analyze DEX tool data to identify trends, predict issues, and propose proactive interventions to enhance employee digital experience.</li><li>Develop, test, and maintain scripts and tools using PowerShell and Python to automate repetitive tasks and improve system performance.</li><li>Work with data warehouses like Redshift and analytics platforms such as Databricks. Use SQL or another programming language to work with databases and create dashboards to extract insights and develop actionable recommendations.</li><li>Develop dashboards and reporting tools using SysTrack and Microsoft Power BI to provide visibility into key performance metrics.</li><li>Collaborate with IT Service Desk and Desktop Support Teams to identify opportunities for automation and efficiency improvements.</li><li>Proactively engage with stakeholders to understand business requirements and translate them into technical solutions.</li><li>Design and implement innovative ideas to enhance customer service and reduce the mean time to resolution (MTTR).</li><li>Act as a consultant to various teams, providing technical expertise in the use of DEX tools and scripting languages.</li><li>Lead initiatives to integrate new technologies or methodologies that improve the IT environment and employee satisfaction.</li><li>Conduct Root Cause Analysis (RCA) on recurring issues and propose permanent solutions.</li><li>Engage with vendor support resources to resolve complex technical challenges and evaluate new technologies.</li><li>Work with APIs to integrate and enhance system capabilities, ensuring seamless interaction between tools and platforms.</li></ul> Requirements: <ul><li>Proficiency in DEX tools like SysTrack, Nexthink, or similar platforms.</li><li>Strong coding skills in PowerShell and Python.</li><li>Hands-on experience with data analytics platforms, such as Databricks, and data warehouses like Redshift. Proficiency in SQL as a programming language for working with databases and creating dashboards.</li><li>Expertise in Microsoft Power Apps and Power BI for data visualization and automation.</li><li>Experience in working with APIs for system integration and enhancements.</li><li>Deep understanding of IT environments, including endpoint devices, software, and cloud-based tools.</li><li>Ability to interpret data and provide actionable insights to improve digital employee experience.</li><li>Strong problem-solving skills, with experience conducting RCA and developing innovative solutions.</li><li>Demonstrated ability to identify and act on trends and opportunities in emerging technologies.</li><li>Knowledge of IT Service Management frameworks (e.g., ITIL) and their practical application.</li></ul>

Responsibilities: <ul><li>Build, mentor and manage a team responsible for smart mechanical design applied to innovative antenna solutions and deliver to market on time with dialed in cost.</li><li>You and your team will directly own the design and analysis of mechanical systems and components ensuring compliance with product performance requirements, industry standards and regulations across the lifecycle from initial concept stage to mass production.</li><li>Assess risk and compliance across areas of accountability.</li><li>Drive continuous improvement initiatives to enhance mechanical design process, tools and methodologies.&nbsp;</li><li>Manage and enhance proto shop capability with the help of technicians.</li><li>Facilitate travel to plants or others as needed to support customer issues as well as meet program milestones.</li><li>Mentor interns and junior engineers to build a robust talent pipeline and help cultivate talent.&nbsp;</li><li>Ensure concepts re-use best practice technology whenever possible by aligning on the long term product roadmap.</li><li>Provide deep technical guidance and work with external partners as needed to bring up forward looking technology.&nbsp;&nbsp;</li><li>Demonstrated results in driving efficiency and productivity in an organization.&nbsp;</li></ul> Requirements: <ul><li>B.S. or M.S(preferred) in Mechanical Engineering or equivalent.&nbsp;</li><li>6+ years of experience in managing or leading a team with proven experience bringing best in class devices/novel antenna solutions to market as well as hiring and growing talent.</li><li>15+ years of experience in mechanical design and development for various form factors. From ultra compact ear worn wearable devices to high gain antenna panels/batons.</li><li>Solid understanding of product development process. Use the first principles approach to resolve deep technical challenges to unlock innovation.</li><li>Hands on experience with CNC, tooling, molding, stamping, plating, assembly and dies.</li><li>Expert level proficiency in 2D and 3D CAD modelling tools such as CREO/SolidWorks or similar. Hands on experience with simulation tools (FEA) and analysis techniques.</li><li>Crisp communication skills to present to leadership and stakeholders as needed.</li><li>Demonstrated results in driving efficiency and productivity in an organization.&nbsp;</li><li>Innovation mindset to further our technology roadmap.</li><li>Ability to influence cross-functional teams, including product management, project management, RF/Antenna engineering manufacturing, operations and quality to optimize product design for manufacturability, cost and quality.</li></ul>

Responsibilities: <ul><li>Lead reliability planning and testing activities for new and existing products.</li><li>Define and implement reliability test plans based on product specifications, usage environments,&nbsp;and customer expectations.</li><li>Conduct Failure Mode and Effects Analysis (FMEA), Root Cause Analysis (RCA), and statistical&nbsp;analysis to identify and mitigate risks.</li><li>Collaborate closely with Design, Quality, Manufacturing, and Product Development teams to&nbsp;ensure reliability is embedded in the product life cycle.</li><li>Develop and maintain reliability models, such as Weibull analysis, and interpret results to guide&nbsp;engineering decisions.</li><li>Support qualification testing, including environmental, mechanical, and electrical stress tests.</li><li>Interface with customers to provide technical support and reliability data when needed.</li><li>Document and present reliability reports, metrics, and improvement actions to stakeholders.</li><li>Mentor and guide junior engineers within the reliability or cross-functional teams.</li></ul> Requirements: <ul><li>Bachelors or Master’s Degree in Mechanical, Electrical, Electronics Engineering or related field.</li><li>Minimum 5-7 years of relevant experience in reliability engineering, preferably in electronic&nbsp;components or a manufacturing environment.</li><li>Strong knowledge of reliability testing standards (e.g., IEC, MIL-STD, JEDEC).</li><li>Experience with statistical tools and software (e.g., Minitab, JMP).</li><li>Hands-on experience in conducting HALT/HASS, thermal cycling, vibration, and environmental&nbsp;testing.</li><li>Excellent problem-solving skills and experience with tools like 8D, Ishikawa, and FMEA.</li><li>Effective communication skills, both written and verbal.</li><li>Ability to work independently and in a team-oriented, cross-functional environment.</li></ul>

Responsibilities: Sales &amp; Business Development: <ul><li>Maintain regular contact with customers to ensure company products are specified in their operations.</li><li>Achieve and exceed sales targets by actively identifying and pursuing new business opportunities.</li><li>Increase market share by replacing competitor pump installations, including other peristaltic pump manufacturers and alternative pump technologies.</li><li>Develop proposals for transitioning clients to Bredel pumps through process optimization and de-bottlenecking.</li></ul> Customer &amp; Account Management: <ul><li>Manage and expand the spare parts and replacement pump business for existing clients.</li><li>Oversee spare parts and service programs for all delivered projects to ensure reliability and customer satisfaction.</li><li>Conduct regular on-site audits across target locations in Australia to secure ongoing spare parts and service contracts.</li><li>Build and maintain strong relationships with key personnel in Reliability, Process, and Maintenance across all sites.</li></ul> Sales Planning &amp; Reporting: <ul><li>Develop and execute structured call plans and visit cycles to ensure comprehensive coverage of existing and target accounts.</li><li>Maintain and update the CRM system with accurate customer data, interactions, and sales opportunities.</li><li>Keep the Sector Manager informed of competitor activity encountered in the marketplace.</li></ul> Customer Support &amp; Training: <ul><li>Arrange and conduct customer training sessions and presentations, both on-site and office-based, to enhance product knowledge and engagement.</li><li>Provide technical support to clients, offering solutions that optimize pump performance and overall system efficiency.</li></ul> Quality &amp; Compliance: <ul><li>Conduct all activities in accordance with the company’s Quality Management System to ensure high standards of service and compliance.</li></ul> Requirements: <ul><li>Skilled negotiator to achieve sales targets.</li><li>Needs to work well with WMFTS co-workers, reps/distributors, and customers, and achieve desired results.&nbsp;</li><li>Minimum 3 years’ experience in mining sales</li><li>Mechanical / Technical sales experience</li><li>Experience in process engineering</li><li>Advanced English writing/reading competencies. Fluent.</li></ul>

Responsibilities: <ul><li>Conduct market research to identify potential customers in the Industrial Sector in Mumbai / Gujarat &amp; North India.</li><li>Develop and implement targeted marketing strategies to reach potential customers in these sectors.</li><li>Key account management including End Users, OEMs &amp; System Integrators.</li><li>Build long-term customer business relations right from the concept phase and ensure product standardization at customer sites.</li><li>Build and maintain relationships with existing customers in these sectors, identifying opportunities for cross-selling and upselling.</li><li>Attend industry events and exhibitions to showcase WMFTS products and engage with potential customers.</li><li>Provide technical expertise and assistance to customers, helping them to select the most suitable equipment for their specific applications in these sectors.</li><li>Act as the customers advocate and ensure their technical needs are met.</li><li>Work closely with the WMFTS product development team to identify and develop new products that meet the specific needs of the Process Industries in India.</li><li>Produce and maintain detailed documentation on all customer interactions, including project timelines, equipment specifications, and budget constraints.</li><li>Provide ongoing technical support and guidance to other departments within the company as required to ensure that all customers receive the highest level of service and support.</li><li>Provide high-quality technical support to prospects and customers during pre- and post-sales situations.</li><li>Understand and solve challenging application problems by recommending appropriate company solutions.</li><li>Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM.</li></ul> Requirements: <ul><li>Lead and communicate effectively with customers and colleagues to build strong relationships.</li><li>Quickly identify and solve technical issues to provide optimal customer service.</li><li>Prioritize tasks efficiently to meet project deadlines and targets.</li><li>Work independently and demonstrate strong self-motivation.</li><li>Follow procedural guidelines and work methodically to ensure consistent high-quality output.</li><li>Hold relevant diploma/degree in Mechanical Engineering, and a strong business background.</li><li>Preferably have at least 10 -15 years of experience in the Fluid Handling Industry (Alfa Laval / Roto Pumps IDMC / SPX / IDEX ), with a specific focus on pumps used in Process Industry applications.</li><li>Possess excellent written and spoken English communication skills.</li></ul>

Responsibilities: <ul><li>Maintain contact with customers and ensure company products are specified.&nbsp;</li><li>Achieve or exceed sales targets.&nbsp;</li><li>Identify design consultants and engineering contractors involved in projects with close and regular contact making us their preferred pump choice.</li><li>Identify upcoming projects and that the company specification is used.</li><li>Keep Southeast Asia teams updated on projects by discussion and to maintain and progress projects.&nbsp;</li><li>Arrange and run customer training and presentations, which can be on-site and/or office based</li><li>Feed back potential product improvements and complaints, where new applications offer greater potential but existing specifications exclude or lessen our suitability.</li><li>Increasing our market share by replacing other pump types as well as other manufacturers peristaltic pumps.</li><li>Keep the Sales Manager updated with competitor activity encountered in the market place.</li><li>Identify, organise and progress field trials.&nbsp;</li><li>Identify and lead marketing activities maintaining our brand and find new opportunities.</li><li>Keep CRM up to date with all customer activities.</li><li>Conduct all activities in accordance with the Quality Management System</li><li>To regularly attend selected exhibitions and provide necessary market reports/ trends&nbsp;</li></ul> ﻿Requirements: <ul><li>Able to lead, communicate and foster relationships with customers and colleagues</li><li>Fault finding and problem solving skills</li><li>Prioritizing workload</li><li>Working in a largely unsupervised manner</li><li>Working within procedural guidelines in a methodical manner&nbsp;</li><li>Formal relevant engineering qualifications or strong business background</li><li>Process Engineer in Biopharmaceutical/Pharmaceutical company; and/or educational background of Medicine, Pharmacy, Biomedical or any related Bio related courses will be an added advantage</li><li>Experience in Fluid Handling industry (Pumps)&nbsp;</li><li>Proficient in both English writing and reading competencies</li></ul>

Job Summary: <ul><li>Our client is seeking a dynamic and results-driven Sales Manager to lead and expand the sales of Cardiovascular or Gastrointestinal (GI) products in Indonesia.&nbsp;</li><li>The role requires a deep understanding of the healthcare and pharmaceutical industry, strong leadership skills, and a strategic mindset to drive revenue growth.</li></ul> Responsibilities: <ul><li>Develop and implement sales strategies to achieve business targets for Cardiovascular or GI products.</li><li>Lead and manage the sales team, ensuring they are well-trained and motivated to meet sales objectives.</li><li>Identify and develop key accounts, including hospitals, clinics, and pharmacies, to strengthen market presence.</li><li>Build and maintain strong relationships with key stakeholders, including healthcare professionals, distributors, and industry partners.</li><li>Monitor market trends, competitor activities, and customer needs to refine sales strategies.</li><li>Work closely with marketing and medical teams to ensure alignment in promotional activities and product positioning.</li><li>Analyze sales data, prepare reports, and present insights to senior management.</li><li>Ensure compliance with regulatory and company policies in all sales activities.</li></ul> Requirements: <ul><li>Bachelor’s degree in pharmacy, Life Sciences, Business, or a related field.</li><li>Minimum of 4-7 years of sales experience in the pharmaceutical or healthcare industry, with a focus on Cardiovascular or GI products.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Strong leadership, negotiation, and communication skills.</li><li>Experience in team management and distributor handling is preferred.</li><li>Ability to analyze market data and develop strategic sales plans.</li><li>Fluent in Bahasa Indonesia and English.</li></ul>

Responsibilities:&nbsp; <ul><li>Oversee daily operations of the Transaction Delivery Team, reporting to the Transaction Delivery Supervisor.</li><li>Track and manage transaction case volume to ensure balanced workload and timely processing.</li><li>Facilitate communication and coordination with key departments for seamless transaction processing.</li><li>Analyze current processes to identify gaps and implement improvements for enhanced efficiency and productivity.</li><li>Conduct regular quality checks and audits to ensure accuracy and integrity of transaction data.</li><li>Provide ongoing support, guidance, and constructive feedback to team members for their development and performance.</li><li>Serve as the primary liaison for HR Business Partners and Centers of Excellence, handling escalations to ensure prompt issue resolution.</li><li>Address and resolve complaints in a timely manner to maintain compliance with regulatory requirements and company policies.</li></ul> Requirements: Qualifications and Experience Essential:&nbsp; <ul><li>4+ years of relevant experience</li><li>Proficient in data entry and maintenance in HR systems (Workday preferred).</li><li>Prior experience in leading transactional processing of HR data, including historical and retroactive corrections.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Demonstrated ability to communicate effectively with multiple stakeholders.</li><li>Experience in performing quality review of completed personnel and organizational data change actions.</li><li>Experience in HR Shared Services or HR Operations.</li></ul> Preferred:&nbsp; <ul><li>Expertise in using HR systems, with a strong preference for Workday, including advanced functionalities and reporting capabilities.</li><li>Proven experience in managing projects, particularly those related to HR data and system implementations or upgrades.</li><li>Strong analytical skills with the ability to identify trends, root causes, and develop effective solutions to complex issues.</li><li>Demonstrated experience in leading and developing high-performing teams, including coaching, mentoring, and performance management.</li><li>Experience in identifying and implementing process improvements to enhance efficiency, accuracy, and service quality in HR operations.</li><li>In-depth understanding of HR compliance and regulatory requirements, with experience in ensuring adherence to these standards.</li><li>Strong customer service skills with a focus on delivering high-quality support and resolving issues promptly and effectively.</li><li>Experience in managing change within an organization, including communication, training, and support for new processes or systems.</li></ul>

Responsibilities: <ul><li>Support the sales staffs and ensure the sales team is on track to meet mon-end goals by processing and completing orders, managing shipment and local delivery timely to customer, controlling backlog and stock availability</li><li>Provide troubleshooting assistance for customer orders, account statuses and relevant problem</li><li>Review pending orders and specific customer request to ensure excellent customer service and customer experience</li><li>Keep line manager informed of any issues affecting month end goals of sales team</li><li>Manage inventory and control stock level efficiently by balancing with supply and demand on one side and costs on the other</li><li>Submit the scheduled and on-demand reports punctually</li><li>Control data governance sufficiently and efficiently to make all necessary data available and ready to the line manager and sales staffs upon request</li><li>Maintain an accessible and organized filling systems for sales and administrative professionals</li><li>Handle all administrative duties</li><li>Generate and process new sales leads as necessary to support sales team</li><li>Arrange appointments with customers and sales team</li><li>Maintain a cheerful attitude with answering all inbound customer’s calls and addressing customer or sales team needs</li><li>Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction</li><li>Follow up with customers to make sure that they are satisfied with a particular product and service</li><li>Establish active communication and engagement with all other departments to help out where necessary</li><li>Collaborate effectively with the sales team</li><li>Arrange travel and accommodations where necessary</li><li>Expenses control</li><li>Exert attention to detail</li><li>Suggest sales process improvements</li></ul> ﻿Requirements: <ul><li>Required Qualifications and Requirements:</li><li>At least 3-5years experience in sales administration, sales; experience in sales organization will be an added advantage</li><li>Hands on experience with ERP and CRM systems</li><li>Business Japanese language skills</li><li>Understanding of Japanese corporate culture</li><li>Proficiency with MS Office Suite, particularly MS Excel</li><li>Strong analytical and problem solving skills</li><li>Accuracy and attention to detail</li><li>Efficient time management and Ability to work under high pressure</li><li>Excellent negotiation, communication and interpersonal skills</li><li>Ability to meet deadlines without compromising consistency in the process</li><li>Ability to multitasks</li><li>Administrative, recordkeeping and clerical skills</li><li>In-dept understanding of sales principles and customer service practices</li></ul>

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228 customer service excellence Jobs found

Associate Director/Director of Marketing

Senior Proactive Engineer

Mechanical Design Manager (R&D/Parts Design)

Senior Quality and Reliability Engineer

Sales Engineer, Mining

Process Industries Sales Engineer

Life Sciences Sales Engineer

Sales Manager - Cardiovascular or Gastrointestinal (GI)

HR Transaction Delivery Team Lead

Sales Support Coordinator

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Skills

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228 customer service excellence Jobs found

Associate Director/Director of Marketing

Senior Proactive Engineer

Mechanical Design Manager (R&D/Parts Design)

Senior Quality and Reliability Engineer

Sales Engineer, Mining

Process Industries Sales Engineer

Life Sciences Sales Engineer

Sales Manager - Cardiovascular or Gastrointestinal (GI)

HR Transaction Delivery Team Lead

Sales Support Coordinator

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.