Customer Service Manager

Senior Operational Leadership Trainee

Laboratory Systems Analyst

Customer Service Analyst - Order to Delivery GBS

Customer Service and Sales Operations Analytics Manager – Emerging Markets

Senior Business Analyst

Customer Marketing Manager

Sales Leader

Accounts Payable Associate

Service Technician (Wind)

Overview: <ul><li>Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs.&nbsp;</li><li>This position will act as a liaison between the airline customer and the operational unit.</li></ul> Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication: <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul> Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul> Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul> Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul> Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li></ul> Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp; <ul><li>Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li></ul> <ul><li>Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting;</li><li>Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li></ul> <ul><li>Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li></ul> <ul><li>Knowledgeable/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance;</li><li>Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li></ul> <ul><li>Take weekly photos of menu items and submit them to ; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Overview: <ul><li>Reporting to the General Manager, this position is a 12-month program committed to setting up future Operational Leaders (General Manager, Director, etc.) for success. The Senior Operational Leadership Trainee will complete a comprehensive training program.</li><li>Upon successful completion of the 12- month training program, the Senior Operational Leadership Trainee will be prepared to be promoted into an open Leadership role.</li><li>Ability to relocate is a requirement of this role.</li></ul> Responsibilities: <ul><li>Meaningfully takes part in the Senior Operational Leadership Trainee program, including travel to other units for intensive training in operations areas including Kitchen, Pick and Pack, Equipment, Storeroom, Transportation, Wash and Pack, and Human Resources.&nbsp;</li><li>Engage in continuing development in management and Reston-based Regional learning activities.</li><li>Successfully pass knowledge and competency assessments.</li><li>Supports Unit operational initiatives as needed.</li><li>May be directed to assist in meeting business objectives and goals related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives as well as other specific goals set.</li><li>Ensures company and regional Standard Operations Procedures (SOPs) and programs are efficiently executed.</li><li>Liaises with support functions such as Human Resources, Legal, Customer Service, etc. to evaluate and reduce potential risks at the unit level.</li><li>Provides operating unit technical support in the areas of quality, food safety, occupational safety and health, chemical safety, waste management, waste water and storm water pollution prevention, air quality and environmental annual reporting.</li><li>Maintains a fully engaged and high performing team that aligns with company values and goals.</li><li>Supports customer audits and government audits to ensure compliance.</li><li>Manages the operation staff on a day-to-day basis, driving to exceed set targets.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in business administration or related field required.</li></ul> Work Experience: <ul><li>5+ years of progressive management experience in a manufacturing environment.</li><li>Labor relations experience required.</li><li>Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance.</li><li>Proven experience successfully managing a team of supervisors and managers.</li><li>Must be willing to relocate regionally.</li><li>Technical Skills: (Certification, Licenses and Registration).</li><li>Able to obtain an AOA badge and customs seal.</li><li>Completes all company required training including, but not limited to, ServSafe Sanitation Manager Certification.</li></ul> Job Skills: <ul><li>Must have strong and effective leadership skills.</li><li>Strong Customer Service Focus.</li><li>Strong Team development and Management skills.</li></ul> Language / Communication Skills: <ul><li>Interpersonal skills and the ability to interact effectively with multiple departments and customers.</li><li>Excellent written and oral communication skills.</li></ul>

Responsibilities: <ul><li>To provide production and project support for laboratory computer systems, including system administration activities related to user account management, desktop support, instrumentation computer builds, hardware and software troubleshooting, technical support, and validation/qualification for new and existing systems.&nbsp;</li><li>This position will be responsible for providing Information Technology support for the following areas: QA, QC,&nbsp;</li></ul> <ul><li>Support Laboratory data collection and support applications.</li><li>Primary support for Waters Empower 3 application.</li><li>Support other lab systems including Malvern Particle Sizers, ICALIS-IDIS, OMNIC FTIR, Bruker XRD, ICP-Mass Spec, Imaging Software, UV/VIS Spectroscopy, Labware LIMS, Proveris Sprayview, LabX, PharmSpec HIAC, Vitek 2, Citrix, and others</li><li>Support and maintain Laboratory application servers, PC workstations.</li><li>Engage and work with support vendors to resolve issues in a timely manner with an understanding of the root cause.</li><li>Ensures lab systems daily back-ups are running.</li><li>Maintain lab file shares.</li><li>SOP Review and Development.</li><li>Work with all areas to develop process and technology-based solutions for their business needs.</li><li>Active participation in all systems implementations and technical development.</li><li>Manage the compliance level of all systems in accordance with corporate and regulatory standards.</li><li>Collaborate with other IT areas to address overall systems integrity, compliance, system integration and develop corporate IT/strategy.</li></ul> Manage user requirements&nbsp; <ul><li>Technical support for new implementations and upgrades.</li><li>Oversee Installation Qualifications (IQs), Operational Qualification (OQs), Performance Qualifications (PQs), 21 CFR part 11 testing, and acceptance testing as required</li><li>Interact with the business to understand business requirements at a functional / procedural level and translating these into technical design.</li><li>Generate specifications for configuration / development and implementation.</li><li>Document, train, and assist in system documentation.</li><li>Manage the full software development lifecycle (SDLC), including associated change management and validation processes.</li><li>Project Management skills for new implementations and upgrades.</li></ul> Provide ad hoc reports to satisfy client information requests <ul><li>Computer systems validation</li><li>Validate new systems or changes to existing systems, including the preparation and execution of qualification protocols.</li><li>Prepare necessary documents, e.g. user requirements, requirements traceability matrix.</li><li>Prepare / update systems governance, i.e. Standard Operating Procedures.</li><li>Perform necessary IT change controls for various systems.</li></ul> Data integrity and archiving Requirements: <ul><li>BS degree or equivalent work experience.</li><li>Minimum of 5 to 8 years of relevant experience.</li><li>Pharmaceutical/Life Science experience beneficial.</li><li>Strong knowledge of Waters Empower 3 application.</li><li>Experience with common laboratory equipment and software.</li><li>Experience with GAMP, CSV, CFR 21 Part 11.</li><li>Database (SQL Server/Oracle) experience a plus.</li><li>Trackwise Digital experience a plus.</li></ul> Avamar Backup experience a plus Skills &amp; Abilities: <ul><li>Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.</li><li>Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.</li><li>Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.</li><li>Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.</li><li>Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed.</li><li>Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organizations goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.</li><li>Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</li><li>Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.</li><li>Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.</li><li>Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.</li><li>Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.</li></ul>

Responsibilities : <ul><li>Manage the end-to-end order process and provide exceptional internal and external customer service.</li><li>Partner with internal and external customers at all levels, including senior management to identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfillment, and transportation issues.</li><li>Promote a customer-centered culture serving as a point of contact to internal/external customers, striving to exceed customer needs, requirements, and expectations.</li><li>Identify continuous improvement opportunities and drive efficiencies within the order management process.</li><li>Contribute to a team environment that is focused on high performance and operational excellence.</li><li>Performance will be evaluated at the individual or team level based on the ability to deliver against SLA’s and KPI’s while driving results and value for the organization.</li><li>Serve as a single point of contact for assigned customers and sales partners.</li><li>Manage fulfillment of customer orders to ensure on time and in full delivery (OTIF).</li><li>Manage the customer order process from order placement to order delivery.</li><li>Communicate with customers during the lifecycle of the order proces.</li><li>Perform analysis and communicate with stakeholders to reduce/eliminate pricing discrepancies, OS&amp;D, case fill discrepancies and delivery delays.</li><li>Implement solutions to enhance customer service initiatives and to provide consistent service.</li><li>Develop and enhance business relationships with various partners, both internal and external.</li><li>Manage the use of SAP by leveraging tools and data.</li><li>Execute daily work within SAP, leveraging analysis tools and supplemental data as needed.</li><li>Execute personalized customer logistics strategies.</li></ul> Requirements : <ul><li>High School Diploma or GED required and 3 years of experience in a related field.</li><li>Computer skills, including experience with ERP systems and MS Office.</li><li>Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.</li><li>Excellent verbal and written communication skills.</li><li>Deep analytical and problem solving skills</li><li>Strong negotiation and decision making skills.</li><li>Ability to manage multiple and sometimes conflicting priorities and specific time constraints.</li><li>Solid time management skills.</li><li>Ability to work in a team environment&nbsp;&nbsp;</li><li>BBA, BA or BS Degree</li><li>SAP: The ability to navigate SAP modules.</li><li>This may include Master Data, Order to Cash, APO, Return Transactions, Order Management, Pricing, Reserve systems and Contract Manufacturer.</li><li>Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments.</li><li>Strong knowledge of Kellanova or other service center processes and procedures  Experience working in a shared services, process driven or service center environment.&nbsp;</li></ul>

Responsibilities: <ul><li>Harmonization of order processing process through process mapping, strategies to drive productivity and automation towards the order processing process.&nbsp;</li><li>Setup right capabilities &amp; parameters for Order Processing Teams&nbsp;</li><li>Partner with Sales, Product Line and Finance to develop operating model and service level agreements and to drive improvement of planning assumptions, exception management and root cause analysis to identify deviations and issues for short term &amp; long-term planning.</li><li>Customer Service enhancements such as customer masterdata, SAP, O&amp;E reduction push, direct delivery possibilities</li><li>Implement &amp; influence forecast accuracy through managing Sell-Out trend, connect to Sell-In forecast, including channel stocks – connect with Power BI dashboards</li><li>Analytics and Reporting capabilities enhancement, FA, FB, Inventory forecast, NOWC – prediction vs. Actuals etc.</li><li>Create the process workflows, define standard operating procedures driving the operational efficiencies and bringing the process optimizations.</li><li>Owning KPI of customer satisfaction, order processing with relevant departments.</li><li>Partnering with the Supply &amp; Demand Planning on continuous improvement of forecast accuracy, stock management.</li><li>Define and lead initiatives, activities for specific operations projects / strategies</li><li>Execute projects with multiple stakeholders and coordinate discussions with internal and external stakeholders.</li><li>Provide daily functional support to the commercial area teams and ad hoc requests.</li><li>Ensuring compliance with regional standards and local policies &amp; practices.</li><li>Managing and coaching team to drive continuous improvement of the planning process.</li><li>Provides continuous feedback on the efficiency of the customer service process.</li><li>Go the extra mile to engage internal and external stakeholders and ensure their satisfaction.</li></ul> Requirements: <ul><li>Master’s / Bachelor’s degree in Supply Chain, Business or a related field.</li><li>5+ years of experience in supply chain, with experience in planning, logistics and customer service in B2B business.</li><li>Good knowledge of S&amp;OP and ERP Planning modules.</li><li>Advanced MS Excel and Power BI.</li><li>Project management experience, including Lean Six Sigma and/or Green Belt certification.</li><li>Ability to work independently, set priorities and meet deadlines in changing business environment.</li><li>Detail oriented, structured and very good analytical skills.</li><li>Ability to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li></ul>

Responsibilities: <ul><li>Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity.</li><li>Serves as liaison between our Business Development, Development and Quality Assurance teams.</li><li>Serves as the primary technical contact with carrier partners and certification teams.</li><li>Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date driven business and application development environment.</li></ul> Requirements: <ul><li>Minimum 7 + years in Business Requirement Gathering/Product Design</li><li>Experience in Business Requirement Gathering/Product Design</li><li>Worked extensively in conversion of Business to Technical Specifications</li><li>Showcased Strong Analytics experience&nbsp;</li><li>Hands on experience in handling transition projects</li><li>Use-cases, IIBA (or similar), Enterprise Architect</li><li>IIBA CBAP (Certified Business Analysis Professional)</li><li>Logistics Domain Knowledge</li><li>International Trade Knowledge</li><li>Having Product Owner Experience is add on benefit</li><li>Highly experienced in Requirements elicitation and documentation analysis</li><li>Hands-on experience with Software Development tools and ability to perform some scripting tasks</li><li>Knowledge of Microsoft Office and other documentation tools</li><li>Bachelors Degree (or internationally comparable degree) in Computer Science or related field - Preferred</li><li>Experience with Carrier business rules and industry standards – Preferred</li></ul>

Role Description: <ul><li>As a Customer Marketing Manager, you will be responsible for all categories across Saudi Arabia.</li><li>This role will be focused on the planning, execution and post evaluation of trade, customer and shopper marketing plans by country by channel and driving availability &amp; visibility.</li><li>You will also be responsible for achieving P&amp;L via driving NSV and improving margins.</li></ul> Responsibilities: <ul><li>Understanding country and category dynamics, shoppers, trade and retailers to grow our client business in the related country.</li><li>Planning trade promotions and approving TA together with MDM.</li><li>Collecting trade spent actuals from DSRs (end of each month) and reviewing with CTMM and MDM.</li><li>Deploying activations to DSRs.</li><li>Developing the trade plans for activations/innovations/re-launches together with MDMs &amp; DSR, and approving its sufficiency with respective Category Trade marketing Manager.</li><li>Post activity evaluation on country / customer level.</li><li>Differentiating customers and channels by implementing tailor made solutions considering shopper profile (if needed)</li><li>Driving Perfect Store program in country, DSR, customer level; analyzing the audit results and coming up with plans to improve availability and visibility together with MDM.</li><li>Analyzing distribution gaps in traditional trade and working on plans to increase WD/ND together with MDM for all categories.</li><li>Developing planograms as per Category Trade marketing Manager guidance by country by channel and following up the execution.</li><li>POSM production (if POSM produced by distributor in respective country).</li><li>PO/GR/ GRID INPUT (Owned activities).</li><li>Demand Review (on initiatives).</li></ul> Requirements: <ul><li>5-9 years’ experience Trade Marketing / Sales experience.</li><li>FMCG, preferably Multinational background.</li><li>Experience in activation planning, execution, and implementation.</li><li class="ql-align-justify">Experience with promotion planning, trade fund management, and trade drives.</li></ul>

Responsibilities: <ul><li>Leadership – Evolves a comprehensive digital sales and GTM strategy for accounts and making it the cornerstone of client conversations and engagements</li><li>Business Planning – Region level – Aggregate revenue/margin numbers from reporting Business Development Managers/Sales Managers , compare against the aspirational target of the region and provide realistic revenue/margin numbers from new business.</li><li>Sales Planning &amp; Review – Create and review sales plan with sales team and Regiona head and HBU partners. Create sales pipeline and Target Account list (TAL)</li><li>New Opportunities – Builds on relationships, references, industry influencers and analysts to connect with senior leaders in prospect organization. Leads negotiation for large, complex, strategic and transformation deals.</li><li>Customer prospecting – Sales plan appropriately addresses prospecting and ead generation through reviews of pipelines and necessary follow-ups</li><li>Proposal Negotiations and closure – Provide executive presence when meeting with prospects and rope in senior management if necessary</li><li>Contracting and MSA – Identify MSA accounts and help his team of Business Development Managers create positioning for as a strategic partner. She will negotiate MSA TERMS and conditions to create a long-term relationship with the prospect.</li><li>Account Planning and Review – Review Account plan and execution of the account plan to ensure planned growth for the region (in terms of revenue, margin, utilization, etc)</li><li>Account Mining – Ensure internal support for Sales Managers/Business Development Managers (navigating with services lines), review their work plan and ensure growth of the account by positioning strategically and a s a trusted partner.</li><li>Account Operations – Follow up with Sales Managers/ Business Development Managers in case of internal escalations to minimize revenue leakage for services delivered and enhance client satisfaction. S/he will schedule “top 10 opportunity” pipeline and account reviews with region head on a periodic basis.</li><li>Relationship Management – Support the Sales Managers/Business development Managers in getting internal buy-in and providing the required guidance.</li><li>Merger and Acquisition – Provide inputs to the organization on target/suspect M&amp;A candidates thereby contributing to the growth of a geography</li><li>People Management – Identify and recruit Business Development Managers/ Sales Managers as necessary to help get and build local market expertise in company.</li><li>Organization initiatives – Take part in org- level initiatives for the growth/success of the organization</li></ul> Requirements: <ul><li>Post graduate in management</li><li>12 to 15 years of experience in services industry, preferably experienced in handling revenue generation and account management in FI, telecom, banks</li></ul>

Responsibilities: <ul><li>Process vendor invoices, ensuring accuracy, completeness, and compliance with company policies and procedures.</li><li>Verify invoice details, including prices, quantities, and terms, and resolve any discrepancies or issues with vendors or internal stakeholders.</li><li>Reconcile accounts payable transactions and resolve any discrepancies with vendors or internal departments.</li><li>Collaborate with internal stakeholders to resolve invoice and payment-related inquiries in a timely manner.</li><li>Assist with month-end and year-end closing activities.</li><li>Support the implementation of process improvements to enhance efficiency, accuracy, and controls within the accounts payable function.</li><li>Adhere to financial policies, procedures, and internal controls (SOX) to ensure compliance with regulatory requirements.</li><li>Maintain regular updates to the invoice processing documentation (SOP).</li></ul> Requirements: <ul><li>Minimum 4 years of experience in accounts payable processing US/EMEA Purchase invoices in ERP (preferably SAP).</li><li>Strong analytical skills with the ability to analyze and interpret financial data.</li><li>Exceptional attention to detail and accuracy, ensuring high-quality deliverables.</li><li>Proficient in using accounting software and MS Office applications, particularly Excel.</li><li>Excellent organizational and time management skills, with the ability to prioritize and meet deadlines.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li><li>Knowledge of accounting principles and understanding of accounts payable processes and controls.</li><li>Ability to maintain confidentiality and handle sensitive information with integrity.</li></ul>

Responsibilities: <ul><li>Turbines that will make up the Hollandse Kust Zuid (HKZ) wind farm from 2022 onwards.</li><li>As a service technician, you have an important role in maintaining these state-of-the-art turbines.&nbsp;</li></ul> What does that look like? <ul><li>When you come in in the morning, you see how the wind turbines look on the monitor systems.</li><li>Literally and figuratively. Most of the time, everything is running like clockwork and you get to work on scheduled maintenance.</li><li>You board the Crew Transport Vessel (CTV), a 2000 hp catamaran. As the boat reaches its top speed of 30 knots, you watch the sun rise behind you.</li><li>After 45 minutes, the CTV drops you off at the foot of one of the turbines: this is your workplace today.</li><li>You ascend 150 metres and arrive at the turbine house.</li><li>Based on clear instructions, you get to work: you carry out inspections, replace parts, clean where necessary and ensure proper lubrication.</li><li>In short, you do everything necessary for the sustainable functioning of the precious installation.</li><li>Your second task is troubleshooting. Via the monitor systems, you read them out and often a malfunction can be repaired via a reset in the site office.</li><li>Sometimes, however, your head and hands are needed.</li><li>You get a new part from the warehouse - which is next to the office - get in the boat and fix the malfunction.</li><li>Of course, we dont just send you out to sea and into the air.</li><li>Your job starts with a solid training programme in which technology and safety are central.</li><li>During the first few years, you will also benefit from the knowledge of the wind turbine supplier.</li><li>Which you gain on-the-job but also through an extensive training programme. After that, you can call yourself an accomplished Service Technician Offshore Wind and make a concrete contribution to a beautiful, clean world.</li></ul> How attractive is that? <ul><li>A day in the life of an Offshore Service Technician - Hollandse Kust Zuid Wind Farm - YouTube</li></ul> Requirements: <ul><li>You are very interested in tomorrows technology and want to contribute to it.</li><li>You combine this with a problem-solving attitude and great safety awareness.</li><li>You feel responsible and can easily work independently, but you also realise that you are part of a close-knit team. Together, you get the job done.</li></ul> Furthermore, you have: <ul><li>A completed MBO 3 or 4 course in Electrical Engineering, Mechanical Engineering, Aerospace Engineering (or similar) or which you will complete in 2023;</li><li>A good command of the English and Dutch languages;</li><li>Living at maximum 45 min commuting distance from our site in Ijmuiden, the Netherlands in the context of a healthy commuting balance;</li><li>no fear of working at great heights.</li></ul> Where do you work? <ul><li>Your base of operations is the hub in the port of IJmuiden. There, we monitor the total wind farm of more than 200 km2 with a team of 30 technicians.</li><li>The site office consists of office space, a jetty for the Crew Transport Vessels and the warehouse with spare parts.</li></ul>

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260 customer service Jobs found

Customer Service Manager

Senior Operational Leadership Trainee

Laboratory Systems Analyst

Customer Service Analyst - Order to Delivery GBS

Customer Service and Sales Operations Analytics Manager – Emerging Markets

Senior Business Analyst

Customer Marketing Manager

Sales Leader

Accounts Payable Associate

Service Technician (Wind)

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260 customer service Jobs found

Customer Service Manager

Senior Operational Leadership Trainee

Laboratory Systems Analyst

Customer Service Analyst - Order to Delivery GBS

Customer Service and Sales Operations Analytics Manager – Emerging Markets

Senior Business Analyst

Customer Marketing Manager

Sales Leader

Accounts Payable Associate

Service Technician (Wind)

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WhiteCrow is on a mission to connect companies with the best talent across the globe.