Customer Service Operations

Learning Specialist: Commercial, Logistics and Ports & Terminals

Manager: Operations – Ports &  Terminals

Transaction Delivery and Service Excellence Team Supervisor

Packaging Engineering

Logistics Manager

Solution Account Manager

Principal R&D/Product Development Engineer

Senior Manager Supply Chain

Mgr II Qlty & Reliability Engineering

Responsibilities: <ul><li>Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to finish within required specifications and in accordance with agreed policies / procedures and local legislation.</li><li>Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with buying rates.</li><li>Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated.</li><li>Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree, and arrange the shipping method with the client and international offices.</li><li>Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines or Airlines and ensuring order / indent facilitation.</li><li>Proactively Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating the relevant systems with respective milestones.</li><li>Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment - keeping the customer in the loop every step of the way,</li><li>Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing to handover file to entries for further processing. Controller must verify information on BL/ HBL / AWB against the information on Invoice and Packing list and any other supporting documents such as permits / certificates prior to submission to Customs clearing team.</li><li>Establish and develop strongly valued relationships with all carriers, agents and internal and external customers with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty.</li><li>Ensure that all activities in the area of responsibility are compliant with company specific regulations and aligned with Global SOPS and Business Rules</li><li>Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage /detention/storage should be accrued for prior to actual invoices being received.</li><li>Ensure all client queries / complaints are resolved timeously and, in a manner, which satisfies the query / complaint.</li><li>Drive operational excellence / continuous improvement/ productivity &amp; efficiency.</li><li>KPI’s &amp; Milestones – ensuring KPI’s are met and objectives achieved</li></ul> Requirements: <ul><li>Minimum College Diploma in logistics or any business related subject.</li><li>University degree will be an added advantage.</li><li>Exceptional communication skills.</li><li>Meeting of deadlines.</li><li>Attention to detail.</li><li>Ensure customer commitments are met and exceeded.</li><li>Operational Freight Forwarding Systems Knowledge.</li><li>Microsoft Office – Outlook, Excel.</li><li>Sound knowledge and understanding of INCOTERMS.</li><li>Comprehensive knowledge of the forwarding and clearing industry, Incoterms, and customs requirements.</li><li>Minimum of 4 years’ experience in Import/Export Freight Forwarding and Clearing.</li></ul> Other Locations: <ul><li>Senegal X2</li><li>Uganda</li><li>Tanzania</li><li>Zambia</li><li>Zimbabwe X2</li></ul>

The RoleThe primary purpose of this role is to lead the development and delivery of high-quality, outcome-based training programmes tailored for the Commercial, Logistics and Ports &amp; Terminals teams within the Sub-Saharan Africa (SSA) region. This job involves extensive research, design, development, customization, and delivery of training content to enhance the capabilities and performance of the teams. This job will require at least 60% travel across SSA sites.&nbsp; Key ResponsibilitiesResearch and Analysis: Conduct thorough needs analysis to identify training requirements specific to the Commercial and Logistics teams. Stay abreast of industry trends and best practices to ensure training content is relevant and effective.•	Identify business needs for Commercial, Logistics and Ports &amp; Terminals across the SSA and Develop and implement Commercial, Logistics and Ports &amp; terminals programmes according to identified needs.•	Formulate a project plan for each programme which includes milestones, budgets and marketing plans to deliver on programme objectives•	Engage with business and P&amp;C Business Partners to monitor the progress of the programme plans, including risk mitigation and contingency measures where requiredProgramme Design and Development: Design and develop comprehensive training programmes, incorporating innovative methodologies and technologies to enhance learning outcomes. Customize content to meet the unique needs of the SSA region.&nbsp;•	Develop and/or maintain all learning &amp; development governance policies, processes and procedures related to Commercial, Logistics and Ports &amp; Terminals.•	Build, manage and maintain relationships with external service providers that deliver selected services etc.•	Work closely with the Commercial, Logistics and Ports &amp; Terminals team to align training plans for the year&nbsp;•	Contribute to the setting of training budgets for Commercial, Logistics and Ports &amp; terminals Programmes, minimize expenditure and manage costs and assets effectively•	Work closely with stakeholders, including team leaders, subject matter experts, and external vendors, to ensure training programmes align with organizational goals and objectives.&nbsp;Implementation and Delivery: Deliver training sessions using various formats, including in-person workshops, virtual classrooms, and e-learning platforms. Ensure training delivery is engaging, interactive, and impactful.&nbsp;•	Liaise with the Learning &amp; Development Governance and Operations team to ensure the effective coordination and delivery of learning initiatives.Learning Administration, Governance &amp; Compliance:•	Ensure all administration and record-keeping activities are completed timeously and in accordance with relevant policies &amp; procedures•	Ensure compliance with Skills Development, legislative and client-specific criteria and regulations•	Manage and ensure timeous and accurate reporting on learning and development activities and solutions•	Prepare and submit required financial reportsEvaluation and Improvement: Continuously assess the effectiveness of training programmes through feedback, assessments, and performance metrics. Make necessary adjustments to improve training quality and effectiveness.:&nbsp;•	Identify and drive costs, systems, and process efficiencies for the Commercial, Logistics and Ports &amp; Terminals Training programmes•	Implement continuous improvement KPIs /metrics for Training programmes Minimum RequirementsQUALIFICATIONS:Bachelor’s degree in Business Management, Supply Chain or Sales&nbsp; EXPERIENCE:	5 to 8 years relevant experience in Learning &amp; Development&nbsp;	Must have at least 3 years Sales/Commercial training facilitation experience&nbsp;SKILLS:	Analytical Skills – Ability to analyse complex financial data, identify trends, and draw meaningful conclusions. Strong attention to detail and problem-solving skills.	Business Acumen – Understanding of business operations, industry dynamics, and key drivers of financial performance.&nbsp;	Adaptability– Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines. Flexibility to adapt to changing business needs and priorities.	Communication skills – Ability to explain complex technical concepts clearly and engagingly.	Problem solving – Ability to identify the source of an issue and find effective solutions.&nbsp;	Detail oriented – You pay strong attention to the details as it is one of your core qualities.&nbsp;As far as you are concerned, anything worth doing is worth doing right, every single time.&nbsp;You stay focussed and nothing falls through the cracks on your watch.&nbsp;&nbsp;	Autonomy – Ability to think independently, exercise personal judgment and take initiatives.	Results orientation – Focuses on desired results and sets and achieves challenging goals. KNOWLEDGE:&nbsp;•	Legislation and Regulations related to learning and development in different markets (e.g SETA framework and requirements for South Africa)•	Administrative processes and procedures, related to learning and development.&nbsp;•	Learning management systems and multiple training platforms. COMMUNICATIONSInternal:•	Commercial and Logistics Teams: The primary recipients of the training programmes, their needs and feedback are crucial for shaping and improving the training content.•	People &amp; Culture (P&amp;C) Business Partners: Collaborate closely with these partners to align training initiatives with broader organizational goals and ensure effective implementation.•	Line Managers/Mentors: Work with managers and mentors to identify training needs, coordinate capacity-building activities, and monitor the progress of the training programmes.•	Learning &amp; Development Governance and Operations Team: Liaise with this team to ensure the effective coordination and delivery of learning initiatives, as well as compliance with governance policies.•	Finance Team: Engage with the finance team to set training budgets, manage expenditures, and prepare financial reports.•	Senior Leadership: Provide updates and insights to senior leadership on the progress and impact of training programmes to ensure alignment with the organizations strategic objectives.External:•	External Service Providers: Collaborate with vendors and service providers who deliver specialized training services or resources to enhance the training programmes.•	Industry Experts and Consultants: Engage with industry experts and consultants to gain insights into best practices, industry trends, and innovative training methodologies.•	Regulatory Bodies: Ensure compliance with relevant skills development and legislative requirements by liaising with regulatory bodies and adhering to their guidelines.•	Clients and Partners: In cases where client-specific training is required, work with external clients and partners to develop and deliver tailored training solutions.•	Professional Associations: Connect with professional associations to stay updated on industry standards, obtain certifications, and participate in relevant training and development initiatives.

The RoleThis role is responsible for managing the efficient storage, handling, and optimization of quays, yards, and landside operations to ensure seamless cargo flow. Responsible for leading port and yard activities, coordinating with customs, quarantine authorities, stevedores, and shipping lines to facilitate smooth and timely cargo transitions. Additionally, they supervise vessel planning, optimize operational processes, and drive continuous improvement initiatives to enhance efficiency, effectiveness, and overall port performance. Key Responsibilities• Plan, coordinate, and oversee all port and yard operations, including vessel berthing, cargo handling, storage, and dispatch.&nbsp;• Optimize terminal capacity, yard planning, and workflow to ensure smooth and cost-effective cargo transitions.&nbsp;• Implement best practices to minimize losses, damages, and delays while maintaining high service standards.&nbsp;• Supervise vessel planning activities to ensure efficient ship turnaround times.&nbsp;• Ensure optimal allocation and utilization of labour, cargo-handling equipment, and other operational resources.&nbsp;• Monitor maintenance schedules and operational readiness of equipment, ensuring minimal downtime.&nbsp;• Identify and recommend technological advancements and process improvements to enhance efficiency.&nbsp;• Collaborate with engineering and maintenance teams to ensure infrastructure readiness and operational continuity.&nbsp;• Ensure and enforce adherence to legislative, global and local maritime, safety, and environmental regulations.&nbsp;• Implement and oversee compliance with workplace health, safety, and fatal risk standards to minimize operational risks.&nbsp;• Ensure security protocols are in place for cargo handling, vessel operations, and access control.&nbsp;• Collaborate with customs, quarantine authorities, and regulatory bodies to ensure smooth and compliant port operations.&nbsp;• Investigate incidents and implement corrective measures to improve safety performance.&nbsp;• Contribute to the development and management of the operational budget, ensuring cost control while optimizing productivity.&nbsp;• Monitor and analyze key performance indicators (KPIs) to drive operational efficiency.&nbsp;• Identify and implement cost-saving initiatives without compromising service quality or operational effectiveness.&nbsp;• Build and maintain strong relationships with shipping lines, stevedores, customs, freight forwarders, and port authorities.&nbsp;• Address operational challenges and client concerns to ensure high service levels and customer satisfaction.&nbsp;• Support commercial teams in optimizing cargo throughput and business growth.&nbsp;• Lead, mentor, and develop operational teams to enhance performance, accountability, and adherence to our clients People and Culture standards and best practices.&nbsp;• Conduct regular training and capability-building initiatives to improve staff competencies.&nbsp;• Foster a high-performance culture focused on teamwork, efficiency, and continuous improvement.&nbsp;• Support workforce planning and resource development to ensure operational readiness.&nbsp; Minimum RequirementsQUALIFICATIONS&nbsp;• Relevant tertiary qualification. Preferably a tertiary qualification in logistics, maritime and port, or process/industrial engineering or a marine qualification&nbsp;EXPERIENCE&nbsp;&nbsp;• Minimum of 8-10 years relevant work experience, in a Ports &amp; terminals environment.&nbsp;• Significant experience in port management, with a proven track record management role overseeing Port &amp; Terminal Operations.&nbsp;• Demonstrated ability to manage and implement changes that elevate operational standards, particularly in challenging environments.&nbsp;• Experience working in diverse and developing countries.&nbsp;• Proven ability to effectively communicate and build trust in multilingual environments, gaining stakeholder buy-in.&nbsp;• Solid experience in successfully managing relationships with various stakeholders, both internal and external.&nbsp;• Experience in environments involving third-party company collaboration.&nbsp;• Experience on vessel/yard planning and yard strategy and preference knowledge of TOS applications such as Navis, Zodiac, etc.&nbsp;• Language Proficiency: Fluency in English is required. Additional language spoken in sub-Saharan Africa will be advantageous.&nbsp;&nbsp;SKILLS&nbsp;&nbsp;• Business acumen: The ability to understand financial and economic concepts and principles; to identify, create and/or exploit opportunities, and evaluate business growth and sustainability.&nbsp;• Client centricity: Invest in building relationships, understand client requirements and ensure high standards of quality outputs. Ensure continuous tracking of trends, market information and development to meet future client needs.&nbsp;• Improvement orientation: The ability to explore, identify, learn and implement new and creative ways to improve processes, value chain effectiveness, service delivery and cost optimisation.&nbsp;• Interpersonal effectiveness: Establish effective interpersonal relations with key stakeholders to enable functional integration. Establish a culture that values and embraces diversity and&nbsp;inclusiveness of people and ideas.&nbsp;• Personal courage: Provides constructive feedback in a manner that inspires accountability and self-redirection amongst colleagues and subordinates. Provides an environment for robust debate and open discussion amongst colleagues within a functional area.&nbsp;• Leadership &amp; People Management – Proven capability to lead, develop, and motivate operational teams, fostering a high-performance culture while ensuring workforce capability and&nbsp;engagement.&nbsp;• Safety, Compliance &amp; Risk Management – Deep understanding of HSE regulations, port security, and compliance requirements, with the ability to implement safety measures and risk&nbsp;mitigation strategies.&nbsp;• Analytical &amp; Decision-Making Skills – Strong data-driven decision-making abilities to monitor performance metrics, resolve operational challenges, and drive strategic improvements in port&nbsp;operations.&nbsp;• Written and verbal communication, including technical writing skills and ability to effectively communicate complex concepts to clients and internal teams.&nbsp;• Time management: comfortable working under pressure with stringent deadlines and complex deliverables. Flexible hours to achieve deliverables (sometimes required to work in addition&nbsp;to/outside of normal business hours).&nbsp;• Plan, manage and be responsible for own time management according to tasks priorities with a high attention to detail.&nbsp;

Responsibilities: <ul><li>Supervise the Transaction Delivery and Service Excellence teams, providing leadership and support to ensure high-quality service delivery.</li><li>Design contact management and transaction delivery strategy in line with the overall HR strategy</li><li>Monitor and evaluate team performance against service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed targets.</li><li>Develop and implement strategies to enhance service quality, efficiency, and customer satisfaction.</li><li>Facilitate regular team meetings to discuss performance, share best practices, and address service delivery challenges.</li><li>Collaborate with departments and stakeholders to understand service requirements and align team efforts with organizational goals.</li><li>Drive continuous improvement initiatives by identifying enhancement opportunities and implementing process changes.</li><li>Design the team budget and monitor financial performance versus budget.</li><li>Manage customer feedback mechanisms, ensuring feedback is analyzed and used for service improvements.</li><li>Provide coaching and training to team members on service excellence principles.</li><li>Handle complex service issues and escalations, offering solutions that balance customer needs with organizational objectives.</li><li>Prepare and present reports on service performance, improvement initiatives, and customer feedback to management and stakeholders.</li><li>Contribute to the development and revision of service delivery policies and procedures.</li><li>Ensure compliance with company standards, policies, and regulatory requirements.</li><li>Foster a positive and collaborative work environment that encourages innovation and excellence.</li><li>Address and resolve complex inquiries related to reporting, automation, and knowledge articles.</li><li>Report performance metrics to higher management.</li></ul> Requirements: <ul><li>A bachelors degree in business administration, management, or a related field is preferred.</li><li>A masters degree or relevant certification in service management is a plus.</li><li>A minimum of 4 years of experience in a service delivery or customer service management role is required, preferably within a shared services environment.</li><li>Proven supervisory or leadership experience with the ability to lead and motivate a team.</li><li>Strong understanding of service excellence principles and best practices.</li><li>Excellent communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Experience with HR technology (HRIS, case management tools, etc.).</li><li>Proficiency in using service management software, CRM systems, and data analysis tools.</li></ul> Location: <ul><li>Cluj, Romania</li></ul>

Responsibilities: <ul><li>Packaging RDO for development and design</li><li>Discuss with PE, customer and RDO based on requirements for product packaging, and design the product packaging based on policy and standards</li><li>Confirm packaging design, apply for proofing and send to FSR for detection; evaluate the samples according to testing results</li><li>Conduct drawing control through PDMLink and other related systems</li><li>Collect ECR information and release ECR after conducting feasibility evaluation. to ensure the product packaging design meet requirements and comply with established standards and processes</li><li>Develop and set the standards and criteria for all packaging material and testing to ensure the packaging to meet the customers requirement and quality.</li><li>Product packaging improvement and cost saving</li><li>Implement the product packing improvement project to meet customers need, reduce cost and protect environment etc.</li><li>Collect market information and provide the feedback to purchasing department.</li><li>Participate in the supplier’s assessment, to support the supplier selection.</li><li>Commitment to Document of responsibility of environmental protection, occupational health, fire and safety production (IV).</li><li>Attend EHS training and review EHS lesson learn. Make sure achieve EHS target and keep my working safety</li><li>Precisely understand customer &amp; RDOs needs</li><li>Responsible for development and design of packaging RDO based on product requirements.</li><li>BOM evaluation based on customers requirement and quality</li><li>Qualification of Packaging materials.</li><li>Supplier development and assessment.&nbsp;&nbsp;</li><li>Work with Global COE Assembly to drive continuous improvement</li><li>Create the packaging specification for each product.</li><li>Impart trainings and development for new joiners, Technical Trainees etc.</li><li>Review of deployment</li><li>Review ISO documents and update, Engage in ISO audits.</li></ul> ﻿Requirements: <ul><li>Bachelor in Major in Design or Packaging Engineering&nbsp;</li><li>3+ years’ experience and practitioner in the automation assembly and Tooling Design &amp; Development</li><li>CAD Knowledge Must, preferably Pro E / Creo &amp; Auto-cad, Solidworks.</li><li>Computer Knowledge, MS Office etc, SAP knowledge added advantage</li><li>Integrity; Accountability; Communication; Outgoing&nbsp;</li><li>Ergonomic and lean manufacturing practitioner.</li></ul>

Responsibilities: <ul><li>Supervise logistics staffs to manage their daily operation for the team to achieve a predefined&nbsp;target.</li><li>Manage 3PL’s to handle any operation activities in DC team to meet customer’s requirement and ensure to achieve highest customer’s satisfactory (ECE : Extraordinary Customer Experience)</li><li>Liaise with 3PL’s to monitor DC Workload levels and take necessary actions to ensure the minimum overtime is required but still meet prescribed productivities and service goals.&nbsp;</li><li>Work with 3PL’s to deploy the continuous improvement process and Kaizen activities in DC operation using company OA requirement as a benchmarking.</li><li>Develop, maintain and review physical procedures and standard work for all functional areas of DC to ensure they are up-to-date and match with the actual operation.</li><li>Liaise with Global Trade Services and appointed customs broker to ensure all customs related matters are executed per local customs law/regulation.</li><li>Close cooperation with BU ITCOs for HS Code Classification.&nbsp;</li><li>Coordinate with related parties including company customs broker, DC Operation (3PL’s) and customers/customer’s broker to ensure that customs reports per Malaysia bonded regulation has been prepared and submitted on-time with 100% accuracy.</li><li>Manage carriers/forwarders (all modes; including air, ocean, truck and small package) to deliver shipments to DC/customers on-time. Monitor and be able to scrutinize and on freight spending especially those irregular high spending.&nbsp;</li><li>Manage DC spending to achieve CPC target.</li><li>Being responsible to provide an update to Corporate&nbsp;for any regular cost review.</li><li>Participate in any new system enhancements; e.g. S/4 Hana Implementation, etc. that is related to&nbsp;DC.</li><li>Support any Free Trade Agreement (FTA) Implementation and other requests from Bus/Corporate</li></ul> Requirements: <ul><li>Bachelor’s Degree in any fields with 8-10 years logistics working experience.</li><li>Hands-on experience on DC operation and process improvement. Experience managing 3PL’s&nbsp;would be an advantage.</li><li>SAP Experience on WM is preferred.</li><li>Working knowledge of import/export customs procedures and requirements including licensing,&nbsp;FTA and classification requirements. Experience on customs bonded and LMW is desirable.</li><li>Demonstrated personal leadership of DC teams, demonstrating organizational and management&nbsp;skills, and achieving quality results through team interaction and effective cross-group collaboration&nbsp;(internal and 3PL’s team)</li><li>Strong problem-solving capabilities and the ability to analyze data and use critical thinking to reach&nbsp;logical conclusions and decisions; results oriented; relies on fact-based logic for decision-making</li><li>Ability to communicate with senior management through well formulated presentations and&nbsp;discussions</li><li>Business acumen, a detailed understanding of business processes and the ability to&nbsp;institute/influence change management as needed.</li><li>Proven computer skills in Microsoft suite - Excel, PowerPoint, Word and etc.</li></ul>

Role Description: <ul><li>The primary focus of this position is to grow revenue of the companys business in Australia.</li><li>This will require a highly motivated sales professional with a strong business development and sales background in industrial cabling and connectivity solutions.</li><li>The industry focus for this role includes Factory Automation, Process Automation, Energy, Transportation, IT/OT convergency.</li><li>The successful candidate must be capable of working both independently and within a team to achieve outstanding results.</li><li>This position reports directly to the Solution Sales Manager, ANZ.</li></ul> Responsibilities: <ul><li>Build and maintain close relationships with customers of all levels ranging from operations to executives, evaluate customer’s needs, identify selling opportunities, reach out to potential customers, and close deals to meet the sales target.</li><li>Analyze competitors and keep track of the demand and competition (customer’s projects and competitor’s proposals) in the market, and strategically maintain as well as expand the market share to establish a sustainable sale with partners and customer.</li><li>Coordinate across parties including both technical and non-technical teams to best deliver products or services to customers and to professionally facilitate effective communications between parties. </li><li>Professionally apply sales-related tools/systems and document/report(e.g., quotation system, project tracking, sales forecast, company report, etc.) to improve sales productivity and to enhance company’s business.</li></ul> Requirements: <ul><li>Degree level or above in a relevant field – Engineering or other technical field and/or Business (marketing, administration, economics) or possess a track record in professional career relevant to accountabilities of the role.</li><li>Proven track record within a sales role in vertical markets like Discrete automation, transportation, process automation, oil &amp; gas, mining.</li><li>At least 5 years of experience in industrial cabling and connectivity solutions.</li><li>Experience in Solution Sales especially in System Integration (SI) and End User business with proven track record is preferable.</li><li>Excellent negotiation and problem-solving skills. Good communication and presentation skills.</li><li>Ability to maintain and build close relationships with various customers.</li><li>Should possess own vehicle and driver license.</li></ul>

Responsibilities: <ul><li>Serve as a system architect for compute and networking applications.</li><li>Interface directly with OEM and other key customers to understand systems and evolving requirements.</li><li>Identify potential disruptive technologies and integrate customer needs into forward-looking product strategies.</li><li>Develop high-level system architecture requirements aligned with industry trends and customer roadmaps.</li><li>Influence executive leadership and stakeholders to invest in innovative technologies and products.</li><li>Collaborate across a geographically dispersed systems architecture team to share knowledge and drive consistency.</li><li>Act as a subject matter expert in industry standards, contributing to participation and leadership in relevant bodies.</li><li>Lead high-value development projects across hardware and high-speed signaling domains.</li><li>Coordinate with internal engineering teams to ensure customer-centric and technically feasible solutions.</li><li>Communicate technical concepts clearly to a variety of audiences, from customers to cross-functional internal teams.</li></ul> Requirements: <ul><li>Bachelors degree in Electrical Engineering or Mechanical Engineering; dual degree or MBA is a plus.</li><li>Minimum 12 years of experience in compute and/or networking system design and related technologies.</li><li>Strong technical background in high-speed signaling and hardware design.</li><li>Familiarity with AI, compute, networking, and storage architectures.</li><li>Excellent interpersonal, analytical, and communication skills.</li><li>Proven ability to lead technical projects and collaborate across global teams.</li><li>Must be self-motivated and able to work with minimal supervision.</li><li>Willingness to travel 25%–30% of the time.</li><li>Must reside in the Austin, TX area.</li></ul>

Responsibilities: <ul><li>Provide leadership to the purchasing and planning team.&nbsp;</li><li>Responsible for all aspects of raw material use.&nbsp;</li><li>This includes procurement, purchasing, warehousing, and associated transactions in the most commercially effective manner.&nbsp;</li><li>Key KPIs are inventory turns, Aging inventory, Factory orders on time, On-time shipment to customer orders, on-schedule shipment, and material productivity.</li><li>Plans and implements activities related to the timely and cost-effective procurement, inventory control, planning, and quality control of production materials, including oversight and execution of the annual physical inventory take and the annual re-costing process. Responsible for meeting annual material productivity (cost reduction) targets.&nbsp;</li><li>Establishes key performance metrics and benchmarks related to supply chain planning/forecasting to regularly measure actual performance against targets.Ensures the availability of materials in the supply chain to meet the production schedule and maintain inventory at optimum/minimum acceptable levels.&nbsp;</li><li>Responsible for the procurement and supply of raw materials and components.&nbsp;</li><li>Coordinates and integrates the flow of materials and information between suppliers, manufacturers, distributors, and customers.&nbsp;</li><li>Identifies and recommends opportunities to improve the efficiency, effectiveness, and capabilities of the supply chain.</li></ul>&nbsp;Requirements: Education and Experience Requirements: <ul><li>10+ plus years of experience in Supply Chain, Logistics and S&amp;OE Planning.</li><li>Bachelor’s degree in supply chain management, engineering or equivalent. MBA is a plus. Experience in SAP MRP systems.&nbsp;</li><li>IBP demand and supply is a plus.</li><li>APICS or SIOE-P certifications.</li><li>Proven track record of supply chain improvements and related performance improvement results Ability to multi-task, remain highly organize, and thrive in a fast paced and deadline driven environment.</li><li>Ability to communicate complex concepts clearly to cross functional stakeholders.</li><li>Proficiency in Excel, tableau, or related BI digital tools Knowledge and business acumen of Global supply chain logistics and planning and how it affects business P&amp;L.&nbsp;</li><li>Experience working on complex problems and systems that require out of the box solutions.</li><li>Experience in different manufacturing environments (specifically Low volume, High mix and configure/engineered to order)Advance Planning for New Product Introduction experience Lean manufacturing concepts / certification.</li></ul> Preferred Skills and Abilities: <ul><li>Strong leadership and communication skills, able to give direction in cross-functional environment, able to motivate and support colleagues in other functional areas Proven experience in organizational transformation, team leadership and team development Strong analytical and conceptual, problem-solving skills, pragmatic approach (80/20), decision making Committed, entrepreneurial, proactive working attitude (“driver for change”)</li></ul>

Responsibilities: <ul><li>Manages plant quality staff across quality systems and product quality.</li><li>Oversees the quality and documentation system and quality records program.</li><li>Manages QMS processes for management review, CAPA, regulatory agencies, customer and internal audits.</li><li>Manages and provides resources for new product development, quality engineering, inspection, measurement,and test, complaint handling, non-conforming product and MRB resolution.</li><li>Ensures compliance to FDA QSR, ISO, MDD and other applicable requirements.</li><li>Site Management Representative for the TEM quality system.</li><li>Ensure product safety, reliability and quality through the effective use of quality planning, risk analysis,statistical methods and process controls.</li><li>Provides sales and marketing support in explaining quality system and regulatory compliance capability tocustomers.</li><li>Contributes with the strategic Site team effort to accomplish results as needed</li><li>Provides leadership in the continuing evolution, improvement, and efficiency of the quality function.</li><li>Develops quality personnel to assure continuity and personal growth.</li><li>Understands and complies with all company rules and regulations.</li><li>Builds a Safe and Inclusive environment</li></ul> Requirements: Qualification &amp; Experience: <ul><li>10 years or more in a quality function with 5 years or more in management position.</li><li>BS/BA degree with a scientific/engineering emphasis required.</li><li>Leadership skills</li><li>Technical discipline or quality professional training.</li><li>Statistical techniques, metrology, and process analysis training.</li><li>Quality system design and implementation experience.</li><li>Lead and supportive on external audits.</li><li>Risk management .</li><li>Regulatory requirements and reporting responsibilities.</li><li>Supply chain development and management.</li><li>Strong analytical skills and attention to detail.</li><li>Excellent interpersonal and written communication skills.</li><li>Demonstrated ability to effectively organize, prioritize and accomplish multiple tasks, make decision and solveproblems independently.</li><li>A thorough knowledge of 21 CFR and ISO 13485.</li><li>Commitment to ethical conduct and responsibility.</li><li>Experience with MS Word, Excel, Project Management and Analytics software</li></ul>

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88 customer service Jobs found

Customer Service Operations

Learning Specialist: Commercial, Logistics and Ports & Terminals

Manager: Operations – Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

Packaging Engineering

Logistics Manager

Solution Account Manager

Principal R&D/Product Development Engineer

Senior Manager Supply Chain

Mgr II Qlty & Reliability Engineering

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88 customer service Jobs found

Customer Service Operations

Learning Specialist: Commercial, Logistics and Ports & Terminals

Manager: Operations – Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

Packaging Engineering

Logistics Manager

Solution Account Manager

Principal R&D/Product Development Engineer

Senior Manager Supply Chain

Mgr II Qlty & Reliability Engineering

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.