GBS Continuous Improvement Process Lead

QA Team Leader

Manufacturing Engineer

Finance Accounting Specialist

Sales and Marketing Director

ITAM Manager

Staff R&D/Product Development Engineer

Quality Manager

Sr. Manager- FP&A

Customer Service Specialist I

Primary Function: <ul><li>The Global Business Services (GBS) Continuous Improvement Manager is responsible for driving the efficiency and productivity targets for GBS process areas and providing a path to value through various initiatives with a heavy focus on digital solutions and automation.&nbsp;</li><li>The Continuous Improvement Manager will facilitate ideation sessions, apply Kellanova Work Systems principles of value stream mapping and lean six sigma to drive standard ways of working in the process.&nbsp;</li><li>This role will be responsible for process catalogs, process mapping, governance of desktop procedures, and is the primary gatekeeper of standard ways of working within GBS.</li><li>A critical component of the role will be monetization of the value created through process efficiencies and digital solutions as well as scalability and standardization globally.</li><li>This role will work closely with various stakeholders, including senior management, operations, and business partners, to identify and prioritize the opportunities and challenges, and propose and implement effective solutions.</li><li>This role will follow standard ways of working to monitor and evaluate the results and impact of initiatives and share best practices and lessons learned</li></ul> Dimensions: <ul><li>Responsible for delivering digital solutions for GBS and driving automation, process intelligence, and analytics through organization</li><li>Own the platform architecture for GBS digital capabilities in process intelligence, automation and analytics to set GBS up for future growth and maturity across technologies</li><li>Governance of technology budget, roadmap, and metrics/measurement of digital tools in collaboration with operational results and future value stream identification</li><li>Ownership of the Digital/Data Center of Excellence to create digital kreators through GBS to make digital ways of working a part of our DNA &amp; designing a coaching program to educate analysts on digital opportunities and personal growth</li><li>Delivering on digital projects and initiatives &amp; executing change management to ensure success</li><li>Having a global, external focus for GBS and challenging the organization to deliver value, while benchmarking against peers and industry enablers</li><li>Engage GBS leaders in the future of digital &amp; educate on future opportunities through stakeholder engagement</li></ul>&nbsp;Responsibilities: <ul><li>Own and lead ideation sessions to expand organization solutioning from an automation perspective, including actioning on ideas and realizing value from solution</li><li>Develop and execute governance and best practices for Kellanova Work Systems standard ways of working, including desktop procedures, process maps, taxonomy activities, process catalogs, SIPOCs, and Project Submission Portal value realization activities</li><li>Govern continuous improvement processes within the worksteam and engage operational teams in best practices</li><li>Deliver value realization/efficiencies for the organization on a monthly basis to cumulate into productivity for GBS</li><li>Advise on global scale of solutions and standard ways of working</li><li>Act as coach for continuous improvement with operation teams and GBS leaders to build capability in value realization across GBS</li><li>Create and deliver the value roadmap for GBS, aligning with the business objectives, productivity targets, and priorities and analyze business processes to identify areas for improvement and optimization</li><li>Provide business process guidance and oversight for automation and integration projects across GBS, ensuring adherence to best practices, standards, and quality.</li><li>Collaborate with internal and external stakeholders, including business leaders, IT teams, vendors, and partners, to deliver efficiency solutions that meet the needs of GBS and its stakeholders</li><li>Stay abreast of the latest trends and developments in process area to enable new solutions and evaluate their applicability and suitability for GBS .</li><li>Develop and maintain metrics to measure continuous improvement projects, including cost, quality and speed metrics and maintain metric portfolio to understand state of GBS process to understand sources of loss to improve the process</li><li>Implement and leverage process intelligence to understand process waste areas and work with operational teams to realize efficiencies from analysis</li><li>Create calendar with planned CI activities for each process area, align with stakeholders on annual plan, and measure against timelines</li><li>Assess end to end processes with business partners to improve risk profile against quality metrics to drive improvement</li></ul>&nbsp;Work Environment: <ul><li>This position requires some travel and working extended and irregular hours.&nbsp;Travel is typically required less than 5 percent of the time.</li></ul> Requirements: <ul><li>Desired: Bachelors degree in business, IT, engineering, or related field.</li><li>Minimum of 3 years of relevant experience in delivering value realization through continuous improvement.</li><li>Experience in managing multiple projects and tracking project success.</li><li>Knowledge of automation tools such as Celonis, PowerBI, Service Now, and other automation and analytics solutions.</li><li>Analytical and problem-solving skills, with the ability to identify and prioritize the opportunities and challenges, and propose and implement effective solutions.</li><li>Communication and presentation skills, with the ability to communicate technical and process improvement concepts in a clear manner to various audiences and levels.</li><li>Collaboration and stakeholder management skills, with the ability to build and maintain strong relationships and partnerships across the organization and with external parties</li></ul>

Responsibilities : <ul><li>Analysis of product and production systems to meet customer expectations.</li><li>Management of an engineering team of 8 people.</li><li>Training and motivating employees along the lines of quality efforts.</li><li>Perform quality control from materials to finished products.</li><li>Conducting quality audits and documenting their results.</li><li>Setting quality goals and coordinating measures to achieve them.</li><li>Preparation of reports and their analysis of internal processes.</li><li>Handling of complaints and blocking/issuance of products</li></ul> Requirements : <ul><li>Relevant college or university degree in a technical field.</li><li>Relevant experience in the automotive industry (5+ years): experience in customer and/or supplier quality matters.</li><li>Knowledge of quality assurance systems Knowledge of Core Tools (FMEA, Control Plan, MSA, PPAP, 8D, SPC).</li><li>Knowledge of IATF 16949.</li><li>VDA 6.3 process auditor qualification.</li><li>Strong computer skills, MS-Office tools (Power Point, Excel, Word and Outlook).</li><li>Fluent English and Hungarian language skills, spoken and written.</li></ul>

Responsibilities:&nbsp; <ul><li>Supervise and develop manufacturing processes.</li><li>Supervise and supervise production process control and supervision.</li><li>Leading and supporting process improvement projects.</li><li>Supporting and managing process improvement projects, including the development and implementation of process improvement projects.</li><li>Working closely with the production team to achieve targets</li><li>Preparation and updating of production documentation - Operating instructions, setup instructions, PFMEA.</li><li>Training of technical colleagues</li><li>Liaising with foreign project teams.</li><li>Participate in root cause analysis of customer complaints and implementation of actions.</li></ul> Requirement:&nbsp; <ul><li>Technical diploma.&nbsp;</li><li>Minimum 1 year of experience in manufacturing.</li><li>Experience in FMEA management.</li><li>Minimum of FMEA experience FMEA experience in the field of product development.</li><li>Knowledge of problem solving methodologies (5why, Ishikawa, 8D, A3).</li><li>Willingness and motivation to learn and develop.</li><li>Project management skills would be an advantage.</li></ul>

Responsibilities: Month-End Closing Process: <ul><li>Analyze P&amp;L and Balance Sheet by natural/line of statement.</li><li>Review general expenses accruals and prepaid.</li><li>Prepare intercompany recharge costs and the relevant invoices.</li><li>Analyze and prepare accruals for trade customers bonuses and penalties.</li><li>Calculate and update income and deferred taxes in the One Source system.</li><li>Control plan oversight on Financial Solution Center tasks.</li><li>Review regular reports and B/S account reconciliations via the accounting system.</li></ul> Direct Tax: <ul><li>Prepare P&amp;L by source, calculate transfer price adjustments, and monitor profitability.</li><li>Prepare the annual Transfer Price book report conduct FAS 109 studies, and RTP calculations.</li><li>Prepare income and deferred taxes for Statutory and Tax Return.</li><li>Provide support during tax audits.</li></ul> Statutory Reporting: <ul><li>Support in Statutory package preparation (P&amp;L, B/S, Note).</li></ul> Other Activities: <ul><li>Prepare presentation for Statutory auditors meetings.</li><li>Prepare and collect SOX requirements.</li><li>Support in balance sheet reviews and self-assessments preparation.</li><li>Support internal audits.</li><li>Manage non-SAP re-approval access.</li><li>Manage SAP SOD conflict access.</li><li>Support VAT and Intrastat controls and check the SDI platform.</li></ul> Requirements: <ul><li>Bachelor Degree in Accounting or Finance</li><li>Fluent English</li><li>5-7 years of experience in accounting or tax-related roles, in multinational/industrial companies or consultancy firms.&nbsp;</li><li>Solid knowledge of accounting, direct and indirect tax rules and regulations. Knowledge of US GAAP is a plus.</li><li>Excellent SAP knowledge (FI and CO modules)</li><li>Proven, solid Office (in particular Excel) skills and exposure to automated accounting systems</li></ul> Location: <ul><li>Torino, Italy</li></ul>

Responsibilities: <ul><li>With a keen eye for customer success and loyalty, the individual in this position will lead our sales team in LAM.</li><li>The Senior Manager Sales in the Energy business unit plays a critical strategic role in driving revenue growth through LAM account management excellence and best in class thought leadership in select end markets (applications).&nbsp;&nbsp;</li><li>This team partners extensively with customers across the LAM region as well as members of our Strategy and Business Development, Marketing, Product Management, Engineering and Regional sales leaders, to develop and execute the BU Go-To-Market (GTM) strategy and tactics to drive growth, within a direct reporting and matrix managed structure.</li><li>We are flexible on the location within South America with a preference for candidates based in Brazil.</li><li>The Senior Manager Sales will bring a strategic growth-oriented and entrepreneurial mind-set, excellent commercial acumen, and leadership experience, “Go to Market” track record, deep customer relationships and a hands-on leadership style.</li><li>The person must have the ability to inspire, engage and motivate a large regional sales team to execute on the desired strategy in a broad portfolio of technical products whilst operating in a fast-paced environment.</li></ul> Requirements: <ul><li>Success in the role requires extensive experience in the Utility Sales Market in each country of Latin America and major geographies of Central America and Caribbean region. In addition, extensive experience managing, coaching and nurturing remote teams to drive high efficiency on sales growth</li><li>In addition, successful candidate will have the following qualifications, experience and skills:&nbsp;&nbsp;</li><li>Degree in Electrical Engineer, complemented by a degree in Administration or MBA focused program.</li><li>Minimum of 10 Years with direct reports with responsibilities in the areas of Commercial, Product Management and/or Sales.&nbsp;</li><li>Foreign Language: Spanish and English (fluent in speaking, reading and writing), Portuguese (proficient in speaking, reading and writing).</li><li>Proven ability to effectively manage a Sales Organization, making sure that action plans are created and properly executed. Experience on developing teams, providing feedback and motivate the sales teams to achieve their performance goals and the expected growth for the LAM Utility territory.</li><li>Strong Technical background on the field of Electrical Products, able to provide technical and commercial presentations as well as to present to the upper management constant clear &amp; concise Market Updates of his territory of responsibility.</li><li>Prior specific experience selling Electrical Products required.</li><li>Broad experience on the market dynamics for the Utility Electrical segment, in each of the countries of Latin &amp; Central America and Caribbean.</li><li>High levels of conceptual thinking, problem structuring and analysis, cross functional team leadership, and the ability to work across organizational boundaries</li></ul>

Responsibilities: <ul><li>Provide management and asset reporting, forecasting, budgeting and on asset management.</li><li>Assist management to ensure business practices and processes are in line with good corporate governance. Be mindful of potential areas of exposure, identify them and work with the business to address control gaps and mitigate risks.</li><li>Lead IT Assets team, ensuring day-to-day functions on the recording of newly acquired tangible and intangible fixed assets is well managed.</li><li>Provide guidance to the business on asset capitalisation policy and drive timely commissioning of tech fresh assets.</li><li>Review inventory turnover and follow up with the business to take actions to ensure healthy turnover.</li><li>Lead the inventory sighting exercise, to ensure proper procedures are adhered to and reconciliation of stock values are performed and reviewed on a timely manner.</li><li>Address IT asset needs queries which include hardware, software and mobile line; and collaborate with IT to address Business needs.</li><li>Drive continuous process improvements, including system changes, streamlining of processes and automation projects.</li><li>Keep a comprehensive record of all assets related data in a proper record keeping (e.g. SNOW, spreadsheets).</li><li>Make analysis based on the collected data, focusing on trends, gaps &amp; logical examines.</li><li>Develop, implement, communicate, maintain the IT Asset Management standards, processes, and procedures.</li><li>Manage asset discovery processes to ensure up to date and accurate inventory.</li><li>Ensure that adequate governance is in place and the processes are being executed successfully.</li><li>Identify and monitor key risk areas such as technology obsolescence and ensure audit compliance for the in-scope IT Assets</li><li>Review and streamline the Asset and Configuration Management processes on a regular basis for efficiency and effectiveness ensuring any agreed changes to the processes are properly approved and communicated.</li><li>Plan and manage yearly IT asset verification exercise.</li><li>Manage, track and report on all the in-scope IT assets.</li><li>Manage, track and report on mobile lines and other telco services</li><li>Guide and educate the Data Owners/Custodians and teams involved in the daily administration of the asset management related activities.</li><li>English language proficiency – verbal and written communication</li></ul> Responsibilities: <ul><li>Bachelor’s Degree in a relevant discipline.</li><li>Minimum 8 to 10 years of experience in IT Asset Management.</li></ul>

Responsibilities: <ul><li>Communicate with customer to quickly generate new connection solution design.</li><li>Prepare product design document, such as: PRD, DV/PV plan, Product review, Initial BOM, DFMEA and Significant Characteristic.&nbsp;</li><li>Perform engineering calculations to analyze and describe product to ensure robust design with economic cost.</li><li>Regenerate existing products with new solutions to improve competitive advantage.&nbsp;</li><li>Understanding product testing procedures and equipment, reviewing evaluation or test report and confirming accuracy of report contents to ensure product meets quality specification.</li><li>Support new product technical data output, such as: 3D, 2D drawing and Design objective.&nbsp;</li><li>New technical solutions study and research, such as LV high current, Al application, FFC application</li></ul> Requirements: <ul><li>Education: B.S. of Engineering or Master Mechanical Engineering preferred.</li><li>Qualification &amp; Certification: Patents as first author</li><li>Experience: 5+ experience on connector design.</li></ul>

Responsibilities: <ul><li>Production area Key performance setting base on Quality strategy. To let each engineer clear understand own KPI and dedicate to quality improvement toward to corporate strategy.</li><li>Customer Complaint handling: Review 8D report, monitor customer complaint quantity, response time, 8D score, and improvement effectiveness.</li><li>COPQ Reduction: Direct and support to analysis the production data, find the quality improvement opportunity and lead team to determine the actions, follow up and verify the improvement result, take reaction base on the actual result.</li><li>People Management: Allocate work across direct reports; monitor and review their performance; mentor, coach and motivate them; and help resolve people/functional issues to achieve the targeted team performance and retain talent.</li><li>Promote continuance improvement culture through professional problem- solving tools to reduce quality cost and pursue 0PPM. In this process utilizing formal quality improvement methodologies and become a standard procedure.</li><li>Develop and implement a quality data analysis plan, monitor and evaluate data analysis results, and ensure that quality issues are effectively resolved.</li><li>Coordinate communication and cooperation with other departments, use data analysis results to guide the improvement and optimization of other business activities of the company.</li></ul> Requirements: <ul><li>Education: Bachelor’s degree or above in Mechanical, Electronics or relevant&nbsp;</li><li>Qualification &amp; Certification: GB certification: APQP, PPAP, FMEA, SPC, MSA certification</li><li>Experience: More than 8 years of working experience, and 3years at least in manager roles, automotive experience must be.</li></ul>

Responsibilities: <ul><li>Work with the AMEA finance team both in Singapore and Malaysia to lead financial planning process such as strategic forecast update and budget.&nbsp;&nbsp;</li><li>Identify and mitigate risks and opportunities in financial commitments (both P/L, B/S and CF).&nbsp;</li><li>Communicate business update to regional FP&amp;A team effectively. i.e. strategic forecast update.&nbsp;</li><li>Work with regional treasury manager to understand P&amp;L FX impact.&nbsp;</li><li>Manage a small team of analysts in delivering the team objectives.</li><li>Manage regional OHD budget in Singapore with driving ZBB behaviors, regular actual tracking and proactive communication to budget owners.&nbsp;</li><li>Ensure smooth reporting and forecasting submission via the existing systems (BPC, CFS and SAP). This includes the process improvement to maximize the existing systems.&nbsp;</li></ul> Requirements: <ul><li>This position requires experience and a minimum 8-12 years’ experience in FP&amp;A or accounting experience.&nbsp;</li><li>Strong interpersonal skill is required to manage delicate issues with stakeholders.</li><li>Knowledge of desktop software packages i.e. MS Excel, BPC, and Anaplan is preferred.&nbsp;</li><li>Good communications skills and be able to lead the process.&nbsp;</li></ul>

Responsibilities: Quote and Order Management: <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service: <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.</li><li>Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.</li></ul> Customer Supply Chain Management: <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management: <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul>&nbsp;Requirements: <ul><li>Customer Focus.</li><li>Excellent communication skill. Able to interact with internal and external partners.</li><li>Problem solving skills</li><li>Team player with positive attitude.</li><li>Proactive, responsible and takes ownership of issues.</li><li>Able to work under pressure.</li><li>Self-motivated, independent and able to work with minimum supervision</li><li>Sense of urgency, analytical and able to multi-task under fast paced environment.</li></ul>

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257 customer service manager Jobs found

GBS Continuous Improvement Process Lead

QA Team Leader

Manufacturing Engineer

Finance Accounting Specialist

Sales and Marketing Director

ITAM Manager

Staff R&D/Product Development Engineer

Quality Manager

Sr. Manager- FP&A

Customer Service Specialist I

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Skills

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Location

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257 customer service manager Jobs found

GBS Continuous Improvement Process Lead

QA Team Leader

Manufacturing Engineer

Finance Accounting Specialist

Sales and Marketing Director

ITAM Manager

Staff R&D/Product Development Engineer

Quality Manager

Sr. Manager- FP&A

Customer Service Specialist I

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.