Intermediate / Senior Data Engineer

Customer Service Manager

HR Regional Partner

Business Process Manager – Supply Chain Management

Senior Officer / Manager– Trade Specialist, Import and Export

Customer Service Associate IV

Senior Product Analyst

Sr. Solution Account Manager Data Center

Principal HANA Database Administrator

Senior Software Engineer 2 (Ruby on Rails)

Responsibilities: <ul><li>Designing, implementing, and optimising scalable data pipelines using Python, PySpark, and Databricks.</li><li>Driving the delivery of customer-facing data products through APIs, Databricks-based sharing, and event-driven mechanisms (e.g., Kafka or similar).</li><li>Taking ownership of end-to-end features — from scoping and development to deployment and monitoring.</li><li>Leading and participating in technical design discussions, contributing to architectural improvements and long-term data strategy.</li><li>Mentoring and coaching junior engineers actively while supporting their technical and professional development.</li><li>Collaborating with cross-functional teams to understand business requirements and translate them into technical solutions.</li><li>Conducting peer code reviews, upholding code quality standards, and championing continuous improvement practices.</li><li>Contributing to the team’s agile delivery process and provide input during planning and retrospectives.</li></ul> Requirements: <ul><li>Have extensive experience in data engineering or backend software engineering with a data focus.</li><li>Be proficient in Python, PySpark, and working within Databricks environments.</li><li>Have hands-on experience designing and delivering data products via REST APIs, event-driven systems, or data sharing platforms like Databricks Delta Sharing.</li><li>Have a solid understanding of distributed data processing, ETL/ELT workflows, and data lake/lakehouse architectures.</li><li>Have experience with cloud platforms (e.g., AWS, Azure, GCP) and modern data tooling.</li><li>Have a proven track record of mentoring or coaching other engineers.</li><li>Have effective communication and collaboration skills, including the ability to explain complex concepts to non-technical stakeholders.</li><li>Be familiar with agile development practices</li></ul>

Role Description: <ul><li>As a Manager in Solution Center, you will be at the forefront of driving transformational strategies focused on creating exceptional customer experiences.</li><li>Your leadership will be pivotal in establishing our brand as the preferred supplier by fostering strong customer relationships and steering your team towards unparalleled service excellence and growth</li></ul> Responsibilities: <ul><li>Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.</li><li>Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.</li><li>Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.</li><li>Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.</li><li>Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.</li><li>Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.</li><li>Cross-Functional Collaboration: Work seamlessly with internal partners in different BU’s, engineering, planning, and sales to ensure comprehensive customer support</li></ul> Requirements: <ul><li>Experience in a shared service environment.</li><li>Stake Holder management experience</li><li>Track record of successful change management in Customer Care.</li><li>Leadership experience in large, multi-layered teams.</li><li>8 + years in multinational Customer Care operations, with at least 5 years in a relevant role.</li><li>Effective collaboration across all organizational levels.</li><li>Industry-specific experience is advantageous.</li></ul> Skills: <ul><li>Customer-centric mindset.</li><li>Strong business acumen.</li><li>Leadership across international teams.</li><li>Servant Leadership approach.</li><li>Results-oriented with multitasking capabilities.</li><li>Agile and adaptable in driving change. Excellent communication, persuasion, and interpersonal skills.</li><li>Ability to forge strong cross-functional relationships.</li><li>Influential leadership without direct authority.</li><li>Collaborative and proactive attitude.</li></ul> Key Performance Measurements: <ul><li>Strategy, Execution, and Talent (SET) Customer Effort Score.</li><li>First Contact Resolution Efficiency/Productivity Improvement.</li><li>Employee Engagement.&nbsp;</li><li>Attrition Rates.</li></ul>

Role Description: <ul><li>Our CLient HR Regional Partners function in a variety of Human Resources activities including employment and employee relations, recruiting, termination and data analysis/metrics.</li><li>They implement Human Resources policies at the country, regional or global level partnering with management to drive company-wide programs and initiatives.</li><li>We are seeking a talented, innovative, customer focused HR Leader for our Fuquay Varina, NC location, supporting our Energy Business Unit.</li><li>The ideal candidate will have a passion for providing first class HR support to our talented and highly engaged employees.</li><li>As part of North America HR Regional team, you will be joining a group of professionals who are passionate about ensuring the future growth of the business while maintaining integrity, taking accountability, working together and continually improving to ensure constant innovation and openness to change.</li><li>You are the trusted advisor for your management team.</li><li>Reporting to the HR Regional Manager, this position will closely partner with HR Business leaders to guarantee alignment in approaching business needs.</li><li>The role requires one to effectively work with other HR functions to direct and ensure the successful delivery of HR services required to drive business imperatives within an assigned geographical region and proactively seeks to identify and resolve issues driving HR operational excellence through our client Continuous Improvement Program.</li></ul> Responsibilities: <ul><li>Proactively drive effective HR Regional for client groups comprised Engineers, Product Managers and Manufacturing professionals.</li><li>Support building leader capability, improving workforce capability and positive employee relations practices.</li><li>Provide coaching and consulting to the managers and employees in the areas of performance management, compensation, employee retention, talent planning, leader and employee development, positive employee relations practices, and conflict resolution.</li><li>Understand business cycles and talent needs of the organization to develop human capital strategies to build the capability of the workforce to meet business goals.</li><li>Support recruiting and staffing initiatives, counsel managers in final selections and compensation; Consult with leaders for talent planning and career development.</li><li>Facilitate HR and Organizational Development training resources to local Managers to assist them in developing their people management skills.</li><li>Work with the HR Innovation Centers on compensation and benefits management, payroll and salary administration.</li></ul> Requirements: <ul><li>Bachelor’s degree or above or equivalent experience; HR related major preferred</li><li>3+ years experience within Human Resource; Ideal candidate will have previous experience within a Generalist capacity, offering a broad range of expertise within HR spanning Employee Relations, Talent Acquisition, Coaching and Development.</li><li>Experience partnering with business leaders in a matrixed environment requiring influencing skills.</li><li>Must have an effective balance between strategic and tactical implementation skills.</li><li>Ability to provide innovative solutions and adapt in a rapidly changing environment.</li><li>Ability to act as a credible coach and facilitator and a credible role model for effective leadership and performance.</li><li>Build trust and credibility among his/her team and at all levels within the organization.</li><li>Must have a high level of interpersonal skills, strong organizational and analytical skills; Process orientated and sense of urgency.</li><li>Travel within region as business needs dictate (up to 10%)</li><li>Human Resource experience within a manufacturing environment is preferred</li></ul>

Responsibilities: Process Analysis and Evaluation: <ul><li>Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.</li><li>Summarize from massive &amp; unstructured data/information into presentable format for stakeholders’ review</li><li>Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.</li><li>Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.</li></ul> Process Design and Implementation: <ul><li>Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.</li><li>Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.</li><li>Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.</li></ul> Process Monitoring and Optimization: <ul><li>Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.</li><li>Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.</li><li>Implement best practices and industry standards to further optimize business processes.</li></ul> Change Management and Leadership: <ul><li>Lead change management initiatives to foster a culture of continuous improvement and process excellence.</li><li>Engage and educate employees at all levels on process changes, addressing concerns, and promoting adoption.</li><li>Provide guidance and support to teams during the transition phase and ensure adherence to new processes.</li><li>Strong stakeholder management which able to convince stakeholders on proposed improvements for better process across functions</li></ul> Continuous Improvement: <ul><li>Ensure improvements are standardized, documented, and scalable across the organization.</li><li>Identify opportunities to automate processes and integrate technology solutions to streamline workflows and improve operational efficiency.</li><li>Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.</li><li>Key Performance Indicator (KPIs)</li></ul> End-to-end process maturity: <ul><li>Achievement of process KPI targets</li><li>Consistent service level provided to key stakeholders</li></ul> Requirements: <ul><li>Bachelors degree in Business Administration, Management, Engineering, Supply Chain or a related field. Masters degree is a plus.</li><li>Min 8 years of Industry experience.</li><li>Proven experience (typically 5+ years) in business process management, process improvement, Supply Chain , Manufacturing or related roles.</li><li>Fluent English</li><li>Experience in driving for process improvements in the area of Supply Chain or Manufacturing</li><li>Strong analytical and problem-solving skills with a data-driven approach to decision-making.</li><li>Excellent project management skills with the ability to lead cross-functional teams effectively.</li><li>Strong communication and interpersonal skills to collaborate with diverse stakeholders.</li><li>Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).</li><li>Familiarity with process modeling and workflow software tools.</li><li>Ability to adapt to a dynamic and fast-paced work environment</li><li>Need to have experience in program/project management</li><li>Solid experience facilitating and moderating process mapping &amp; improvement workshop</li><li>Consulting experience on any ERP solutions would be ideal</li></ul>

Responsibilities: <ul><li>Accurately process trade finance transactions, including Letters of Credit (LC), Standby Letters of Credit (SBLC), Documentary Collections, and Trade Loans.</li><li>Ensure timely and accurate execution of trade finance transactions, adhering to internal policies and regulatory requirements.</li><li>Verify trade documents for completeness and compliance with UCP 600, ISBP, and other relevant trade finance govering rules and regulations.</li><li>Liaise with counterparties and internal stakeholders to address inquiries and resolve issues related to trade finance transactions.</li><li>Maintain accurate records of all trade finance transactions and activities, daily reconcilaition.</li><li>Assist in resolving operational issues and ensuring seamless trade finance operations.</li></ul> Requirements: <ul><li>Minimum 3 years of Trade Finance Operations experience.</li><li>Sound knowledge in International Trade Governing Rules of UCP, ISBP, URC, URR, Incoterms.</li><li>Familitarity with AML/CFT Guidelines for Trade Finance.</li><li>Meticulous and possess a keen eye for details.</li><li>Strong analytical, problem-solving, follow-up and communications skills.</li><li>Able to work independently and a strong team player.</li><li>Proficient in Microsoft Office applications.</li></ul>

Role Description: <ul><li>Clients Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. </li><li>They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about Clients products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Clients Extraordinary Customer Experience strategy.</li><li>This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities.</li></ul> Responsibilities: Key performance responsibilities : <ul><li>Extraordinaire Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally with our internal and external customers. KPI’s are STR, CES, FCR, and efficiency.</li><li>Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys.&nbsp;</li><li>Metric - NPS/Transactional Survey.</li><li>Customer Relationship &amp; Satisfaction.</li><li>Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries.</li><li>Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters.&nbsp;</li><li>Customer visits might be required.</li><li>Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications.</li><li>Manage Service Delivery Process/Execution</li><li>Manage escalations for your customers.</li><li>Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments, backlog management.</li><li>Follow up on quotes and quality issues.</li></ul> Manage Interfaces &amp; Build Service Culture <ul><li>Act as voice of the Customer for internal support departments.</li><li>Participate in development training and process improvement projects to expand and challenge learning new ideas and processes.</li><li>Take ownership for actions and follow through on tasks until resolved.</li></ul> Requirements: Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor’s degree. SFDC (salesforce) is a big advantage. <ul><li>All candidates are required to be fluent in English.</li><li>Flexibility to work in US shift hours (6 pm to 3:30 am).</li><li>Education Experience: Any Graduation/Post Graduation.</li><li>Employment Experience: 6+ years.</li><li>SAP experience preferred (SD module).</li><li>Should be from Product based company (Manufacturing Industry).</li><li>Should have complete knowledge on Quote To Cash process.</li></ul>

Responsibilities: <ul><li>Elicit, analyze, and translate user needs into detailed, actionable requirements for the pod</li><li>Define and manage use cases, user stories, process flows, and visualizations to support development</li><li>Partner with design and engineering to explain functional requirements and continuously improve user experience</li><li>Maintain a backlog that stays 2–3 sprints ahead, ensuring clear Definitions of Ready and Done for all features</li><li>Communicate product vision and requirements effectively to developers, testers, and stakeholders</li><li>Support User Acceptance Testing by writing UAT scripts and participating in testing cycles as needed</li><li>Document confirmed business processes to serve as reference for development and IT support teams</li><li>Apply business process improvement methodologies to optimize workflows and system efficiency</li><li>Collaborate closely with the Product Manager to ensure backlog priorities align with business objectives</li><li>Track delivery metrics and build reports to measure progress, quality, and outcomes</li><li>Manage cross-pod dependencies in partnership with the Technical Product Manager</li><li>Ensure compliance with applicable standards by maintaining SDLC documentation, system configurations, and audit artifacts</li><li>Maintain a strong understanding of the IT application portfolio, developing deep expertise in specific products or BPM domains</li><li>Support and facilitate system demonstrations, including Inspect &amp; Adapt workshops, as required</li></ul> Requirements: <ul><li>Proven knowledge and understanding of standard practices, technology and supporting industry principles</li><li>Experience gathering requirements and translating into a product vision by leveraging their expertise in product development, engineering and UX</li><li>Deep understanding of business/processes and high-level understanding of high-quality digital product delivery</li><li>Experienced in managing a product backlog/release plan, tracking team level metrics, attend product team ceremonies, removing blockers (burndown chart, release burn up, etc.)</li><li>Experienced in developing systems and tools to enable customer interactions and collaboration (e.g., digital self, precision marketing, DAM, immersive technology)</li></ul>

Responsibilities: <ul><li>Secure sales volume to meet or exceed the sales budget in the data centre vertical.&nbsp;</li><li>Spec-in company solution through active engagement with a consultant, EPC’s &amp; SI’s.&nbsp;</li><li>Provide quote and application solutions to potential customers with timely and high-quality service.&nbsp;</li><li>Manage and improve sales funnel/CRM with a good win ratio. Develop monthly sales forecasts.&nbsp;</li><li>Initiate a weekly plan for specified verticals or territories.&nbsp;&nbsp;</li><li>Educate and engage customers with new products/solutions/programs.</li><li>Effectively manage existing and new accounts to consistently improve market share in India.&nbsp;</li></ul> Requirements: <ul><li>Education – Degree in Electronics/Electrical/Computer Science Engineering with a minimum of 8-12 years of experience in related technical sales.&nbsp;&nbsp;</li><li>Markets – Should have experience in building Data Centres in new makets.&nbsp;</li><li>Familiar with structure cable and connectivity products.&nbsp;&nbsp;</li><li>Customers Define our Success – Results-oriented with a process mindset.&nbsp;</li><li>Excellent interpersonal and communication skills with strong ownership.&nbsp;</li><li>Willing to dedicate extra time and travel to meet objectives.&nbsp;&nbsp;</li></ul>

Role Description: <ul><li>The Principal HANA Database Administrator will serve as the organization’s top technical authority for SAP HANA database environments.</li><li>This role is responsible for designing, implementing, and optimizing large-scale HANA systems to ensure high availability, security, and performance.</li><li>The individual will lead strategic initiatives, mentor team members, and collaborate with cross-functional teams to support mission-critical enterprise applications.</li></ul> Responsibilities: Architecture &amp; Strategy <ul><li>Define enterprise-level SAP HANA architecture and standards.</li><li>Develop strategies for scalability, high availability, disaster recovery, and security compliance.</li></ul> Database Administration <ul><li>Install, configure, and upgrade SAP HANA systems.</li><li>Perform advanced performance tuning, query optimization, and memory management.</li><li>Monitor system health and proactively resolve issues.</li></ul> Data Management <ul><li>Manage data provisioning, replication, and integration with SAP and non-SAP systems.</li><li>Ensure compliance with data governance and security standards.</li></ul> Leadership <ul><li>Act as a subject matter expert for SAP HANA across the organization.</li><li>Mentor junior DBAs and provide technical guidance to project teams.</li><li>Drive automation and best practices for database operations.</li></ul> Innovation <ul><li>Evaluate emerging technologies and recommend enhancements.</li><li>Lead initiatives to improve efficiency and reduce operational risk.</li></ul> Requirements: Education: <ul><li>Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.</li></ul> Experience: <ul><li>10+ years of database administration experience, with at least 5 years in SAP HANA.</li><li>Proven track record managing large-scale, mission-critical HANA environments.</li></ul> Technical Skills: <ul><li>Expertise in SAP HANA architecture, sizing, and performance tuning.</li><li>Strong knowledge of Linux OS, virtualization, and cloud platforms (AWS, Azure, GCP).</li><li>Familiarity with SAP Basis and integration with S/4HANA, BW/4HANA.</li></ul> Certifications: <ul><li>SAP Certified Technology Specialist – SAP HANA.</li><li>Additional certifications in cloud or database technologies preferred.</li></ul>

Responsibilities: <ul><li>Design, build, and maintain scalable backend systems using Ruby on Rails, ensuring reliability, performance, and an exceptional user experience.</li><li>Collaborate closely with Product and Design teams to translate customer needs into high-impact technical solutions, balancing simplicity with scalability.</li><li>Define and communicate clear technical specifications by breaking down complex requirements into actionable, well-structured implementation plans.</li><li>Uphold engineering excellence through test-driven development (TDD), comprehensive integration testing, and disciplined API design and management.</li><li>Optimize data storage and messaging systems, including PostgreSQL, NoSQL databases, and RabbitMQ, to ensure system efficiency and stability.</li><li>Mentor and support fellow engineers through pairing, knowledge sharing, and leading refactoring initiatives to continuously raise team-wide technical standards.</li></ul> Requirements: <ul><li>Technical Depth: A degree in Computer Science (or equivalent experience) and 3+ years of professional mastery in Ruby and its frameworks (Rails, Grape, or Sinatra).&nbsp;</li><li>A Quality Mindset: A strong TDD advocate who lives and breathes RSpec.&nbsp;</li><li>Systems Thinking: Deep experience with relational databases and message-driven architectures. You understand how parts of a system talk to one another.&nbsp;</li><li>Growth Mindset: A drive to learn and take ownership. You dont wait for permission to make things better.&nbsp;</li><li>Effective Communication: The ability to influence technical decisions and explain "the why" to both technical and non-technical stakeholders.</li></ul>

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131 customer service specialist Jobs found

Intermediate / Senior Data Engineer

Customer Service Manager

HR Regional Partner

Business Process Manager – Supply Chain Management

Senior Officer / Manager– Trade Specialist, Import and Export

Customer Service Associate IV

Senior Product Analyst

Sr. Solution Account Manager Data Center

Principal HANA Database Administrator

Senior Software Engineer 2 (Ruby on Rails)

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Skills

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131 customer service specialist Jobs found

Intermediate / Senior Data Engineer

Customer Service Manager

HR Regional Partner

Business Process Manager – Supply Chain Management

Senior Officer / Manager– Trade Specialist, Import and Export

Customer Service Associate IV

Senior Product Analyst

Sr. Solution Account Manager Data Center

Principal HANA Database Administrator

Senior Software Engineer 2 (Ruby on Rails)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.