Customer Service Specialist

Customer Service Technical Specialist

Customer Service Representative

Customer Care Representative

System Enablement Lead

Technical Customer Support  Specialist

Technical Customer Support

Software Asset Management (SAM)

AWS Team Lead

Responsibilities: <ul><li>Responsible for the order management of all retail &amp; e-commerce accounts in UAE region</li><li>Direct order / bulk order shipment processing for Project or consignment orders</li><li>Review and verify orders information’s and shipping details to ensure 100% accuracy. Identify and assess customer’s needs to achieve satisfaction</li><li>Following up with warehouse for stock readiness &amp; delivery planning</li><li>Alignment with the logistics team for dispatches and confirming the proof of delivery</li><li>Alignment with Finance to identify any credit risks</li><li>Marketing promo delivery and Customer / Retailer return order processing</li><li>Continuously ensuring the highest service level and OTIF</li><li>Coordinate with internal teams in case of any delivery deadlines, shortages, disputes etc</li><li>Participate in the implementation of projects for Service Level and OTIF target achievement</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Follow communication procedures, guidelines and policies</li><li>Maintains a positive, empathetic, and professional attitude toward customers always</li><li>Provides feedback on the efficiency of the customer service process</li><li>Go the extra mile to engage customers and ensure their satisfaction</li></ul>&nbsp;Requirements:&nbsp;<ul><li>Minimum 1-2 years Supply Chain Execution or Order Management Experience in B2B &amp; B2C business</li><li>Bachelor’s degree required</li><li>Knowledge of SAP ECC</li><li>Efficient in Retail / Ecommerce order planning, Direct/Bulk Shipment planning,</li><li>Adept in stock readiness &amp; delivery planning,</li><li>Advanced computer software skills (Excel, PowerPoint, Pivot tables)</li><li>Having agile and growth mindset</li></ul>

The Role:The Software Support Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining our customers. The Support Specialist provides post-deployment services to enterprise-wide own software solutions for small and large companies.&nbsp;This business unit is an extremely broad platform with a proprietary programming language, more than a hundred modules, highly configurable, and therefore each customer solution is unique.&nbsp;The Support Specialist is directly responsible for the qualification and tracking of client requests, and most importantly, providing solutions (expertise, configuration, development, etc.) within the expected response time applicable to the client. He/she also may provide additional support services such as product refreshers and coaching. Some requests are quick wins (configuration/coding on the spot with customers or coaching workshops), but many are mini agile implementation projects, lasting a few weeks to over a month.&nbsp;The Support Specialist is an independent thinker who understands and does what it takes to have a delighted customer by providing design, configuration development, testing, and expertise services. Responsibilities: Delivery ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide consulting services to our clients·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Design, configure, test and deliver fixes and enhancements for client solutions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate client meetings consisting of:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Technical expertise·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Subject matter expertise·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coaching / training·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Troubleshooting·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Defect management and qualification·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comply to Service Level Agreements&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyze technical feasibility and propose estimates with solutions to meet client requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage client expectations and ensure satisfaction·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comply to support processes, best practices, and maintain documentation Organization ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in own career development and continuous improvement·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide pro-active reporting to the Support manager·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Update the knowledge base and produce new articles·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with Product Managers and Developers to improve products·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comply to internal reporting processes and rules (timesheets, time-off, etc.)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrate good and clear verbal and written communication (by phone, email, and web meetings)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Professionally interact with people, both internal and external to the organization through various media&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Write clear processes, best practices and other documents·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quickly learn a new proprietary software programming language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experienced in use and application of highly specialized technical standards.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provides solutions to a variety of technical problems of moderate scope and complexity.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work under general supervision while following established procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contributes to the completion of milestones associated with specific projects.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experienced with frequent inter-organizational and outside customer contacts.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated performance in providing solutions to difficult technical issues associated with specific projects.&nbsp;Qualifications: Education·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least a 4-year degree in Computer Science or Software Engineering·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient in at least one programming language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of database design concepts·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fluent in English·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fluent in the local language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in French can be a plus&nbsp;Experience ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2 years of professional experience in a software related field Skills ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leadership &amp; Autonomy·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage own workload and priorities&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complete internal obligations (timesheet, status reports, required training, performance reviews, etc.) 100% on time·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate effectively and when necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to provide functional coaching to Clients with simple explanations but also drive technical discussions with Client IT and Partner implementation consultants·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Positive demeanor while providing solution options to challenges&nbsp;What we offer:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An impressive office in a superb location in the vibrant city center of The Hague, overlooking the parliament, and a 4-minute tram ride from Den Haag Central station.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Salary commensurate with your skills and experience with a bonus plan.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Permanent contract with a probation period of 2 months.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The flexibility to balance your time between working from home (up to 3 days) or from our well-equipped offices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;25 holidays based on a 40-hour working week.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good pension plan and discount on insurances.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Equipment to support working from home including a laptop, screens, sit-stand desk, and chair.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Allowances for working from home and travel.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent lunch, snacks (with vegan options) and refreshments when in the office.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An onsite gym where our in-house personal trainer is more than happy to challenge you with an intensive workout.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Free Friday chair massage and a social get-together with colleagues for drinks and chat.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A commitment to invest in your personal development through dedicated learning and career development programs and (international) opportunities to grow within the company.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overall, a fun, multicultural, and inclusive, working environment where employee satisfaction and engagement are a top priority.

<h1>The Role:</h1> We are a small team of 7 people working in the area of product and IT implementations.Our goal is to provide top-notch support to our customers through:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Remote and direct (on-site) technical support (mostly for product installation and configuration) ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Product training (implementation of administrators and advanced users) ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Internal cooperation on product development. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Internal training for customer advisors and helpdesk.We operate all over the country, but in the case of direct trips, we try to share the area between us, which is usually limited to the province we come from or bordering it.We offer full-time work (Monday to Friday from 09:00 to 17:00) with the possibility of working both from the office and from home or in a mixed mode.We provide all necessary tools at your disposal, including laptop, telephone, mobile internet, car;&nbsp; <h2>Qualifications:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of the construction of computers and servers (so that it is possible to install and replace damaged components)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work on MS Windows desktop and server and basic knowledge of Linux (Debian preferred), at a level that allows installation of the system, network configuration and basic services such as AD, IIS, etc. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic familiarity with MS SQL and FireBird (installing, backing up, and using select, insert, update, etc).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IT experience, even if at a basic level, would be an added advantage.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High personal culture due to direct contact with customers and representing the company, as well as the ability to manage ones time and be task-oriented. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in working with lawyers and notaries is welcome, especially in the field of IT support ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cat B drivers license is requiredCommunicative English skills are welcome

Responsibilities: <ul><li>Customer Service Representative is the key to assuring customer satisfaction through on time delivery commitments and quality and accuracy of product delivery with focus of improving our customer service processes through LEAN principles.</li><li>This position reports directly to the Customer Service Supervisor located in North America, and you will work from our Kuala Lumpur office.</li><li>You will ensure all customer orders are processed in an efficient, accurate and timely manner while managing incoming phone calls.</li><li>You will work closely with the sales team and technical support team by entering service tickets in the CRM system.</li><li>You will support all Operations functions as needed to support customer demands.</li></ul> Requirements: <ul><li>Education – Secondary education or above, 1 or more years in customer service role</li><li>Experience – Proficient Microsoft office experience with strong typing skills and computer efficiency.</li><li>Experience in Sage X3, Salesforce CRM, 3CX phone system is a plus.</li><li>Skills – Excellent verbal and written communication skills in English and Mandarin.</li><li>Customers Define our Success – Solid foundation of customer care and relations with excellent talent for using strategies to improve our customer experience from first contact point of view.</li></ul>

Responsibilities: <ul><li>Manage Consumer and customer enquiries by telephone, or electronically.</li><li>Respond promptly to customer enquiries and ensure the experience is effortless and delightful.</li><li>Handle and resolve customer complaints from initial contact to end resolution.</li><li>Obtain and evaluate all relevant information to handle inquiries and complaints.</li><li>Process sales orders, forms, application and requests</li><li>Seek assistance when required to resolve issues and direct to the designated resource.</li><li>Keep accurate records of customer interactions and transactions.</li><li>Record relevant details of enquiries, comments and complaints.</li><li>Liaise with distribution, factory, service, parts and field staff where necessary. </li><li>Work with CRM and ERP system</li><li>Attendance and participation in product, systems and site training as required.</li><li>Understand relevant sector of the trade practices Act and WHS Legislation</li></ul> Requirements: <ul><li>Prior experience in customer service, ideally within a call centre environment</li><li>Excellent verbal and written communication skills</li><li>Professional phone manner</li><li>Good computer skills</li><li>A positive, enthusiastic attitude and the willingness to work as a part of a team.&nbsp;</li></ul>

System Enablement Lead&nbsp;Location: London, UK. Hours: Full time – Hybrid Salary: Competitive&nbsp;Due to expansion our client – one of the world’s leading tobacco companies currently has an opening for a Hardware Development Engineer to join a an already established team.Our client is currently undergoing a critical overhaul as they look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, sciencebacked alternatives to millions of adults around the world who would otherwise continue to smoke.﻿As part of this role your responsibilities will include but limited to: <ul><li>Oversee end-to-end coordination of the frontline channels training content development for global B2B and B2C commercial systems. Guide Global Trainers in developing audience-centric learning modules and ensure time-sensitive global content is developed and deployed according to plans.</li><li>Capture critical information/ knowledge shared by the market during engagement sessions and cascade them to the respective Global Trainers.</li><li>Collaborate with stakeholders on the design and development of systems training materials.</li><li>Track the defined KPIs on Training Effectiveness / Knowledge Adoption and proficiency on systems (certification) using data to continuously improve training content development/ deployment approach.</li></ul> To qualify for this role, you should have the following skills:<ul><li>University Degree / master’s degree in business management, HR, Organizational Development, Education Management, Technology Innovation, Computer Science</li><li>3-5 years of Capability building / Learning &amp; Development and / or managerial experience across Digital Consumer, Product Development, Science.</li><li>Broad experience/knowledge of the development of capability strategies and plans, learning curriculum design, skills program design, development and deployment across multi-market, and audiences.</li><li>Some experience in commercial systems deployment multi-market, functions, and audiences</li></ul> What the role can offer you:<ul><li>Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join our client and you too can:</li><li>Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.</li><li>Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.</li><li>Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.</li></ul> We are looking for committed, independent and solution-oriented applicants who want to join us in shaping our future. If you are ready to take that next step in your career and would like to have a discreet discussion about this role, please contact me directly at <a href="mailto:brian.greaves@whitecrowresearch.com" rel="noopener noreferrer" target="_blank">brian.greaves@whitecrowresearch.com</a> or via LinkedIn: <a href="https://www.linkedin.com/in/brian-greaves1987" rel="noopener noreferrer" target="_blank">linkedin.com/in/brian-greaves1987</a> or alternatively, apply now!&nbsp;

Are you a Technical Customer Service Specialist looking to make a real impact in the legal software industry? My client, a global SaaS organization, has an exciting opportunity for you to join their team of passionate technicians!&nbsp;As part of the Software Division, youll be responsible for providing product support at level 2 for law firm customers. From diagnosing and resolving issues to providing remote or on-site intervention, youll play a vital role in increasing efficiency and making critical decisions.&nbsp;My client is looking for someone with a degree in an IT/Computing related field, 2+ years of experience as a hotline technician on professional software, and a good knowledge of the Windows and Office environment. Theyre seeking an individual with excellent interpersonal skills, good telephone skills, listening and organizational skills, and real teaching abilities.&nbsp;And if youre fluent in French with knowledge of English as a plus, even better! My client is looking for someone who is committed to investing in a progressive position in the legal software industry and making a real difference for their customers.&nbsp;If this sounds like you, dont hesitate to apply to join my clients team!

Our client is look for a new software support specialist. The Legal Software business provides a range of software solutions for law firms to help lawyers in their day-to-day work to increase efficiency and make critical decisions.As part of the Software Division, you will be part of an enthusiastic, committed and close-knit team of 6 technicians. You will report to the Technical Customer Service Manager at level 2.As a Software Support Technician (level 2) / Technical Customer Service specialist, you will be in charge of product support at level 2 for our customers. &nbsp;<h2>Your Tasks:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Receive and qualify calls, emails and letters from software and application users·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Carry out the diagnosis of the problem and provide advice for a rapid resolution·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Resolving the problem remotely using a handholding tool if necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;In the event of non-resolution, transmit the necessary information for the request to be taken over by level 3 support, or by another service·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up with customers throughout the incident resolution process·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up the request, write a report, and communicate the result of the qualified incident to the customer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure a relay of calls to the sales department for requests not covered by the maintenance contract·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To ensure interventions directly at the customers premises when necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the enrichment of the customer database by accurately referencing user questions and processing them in our ticketing tool·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writing help materials or articles for the technical and functional knowledge base for problem resolution for employees and customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in the development or updating of documentation/tools aimed in particular at better training of customers, to relieve hotline calls.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To be a force for proposals to improve the processes for handling and resolving incidents·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the training of the level 1 support team&nbsp;<h2>Profile:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You have a 2/3 year degree in computer science and have between 1 and 3 years experience as a hotline technician on professional software·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You have a good knowledge of a business software package and ideally of the Windows and Office environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will be a good representative of the company to its customers, with excellent interpersonal skills and good telephone skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You are recognised for your listening and organisational skills and have real teaching abilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Curious, willing and committed, you want to invest in a progressive position in a constantly changing sectorLanguages: fluent French, knowledge of English is a plusLocation: Bois-Colombes (Paris region) - flex-office

Responsibilities: <ul><li>As a Software Asset Management Specialist you will work with citywide customers to assist them in understanding their Software Environment and current needs.&nbsp;</li><li>The SAM Specialist will utilize Microsoft best practice, procedures and tools to assist our customers in controlling their software costs as well as the associated legal and financial risks.&nbsp;</li><li>Mainly responsible for maintaining Microsoft software license agreements, managing Software Assurance Benefits, and compliance based on software license right-to-use.</li><li>Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings.</li><li>Respond to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information</li></ul> Requirements: <ul><li>Any graduate</li><li>Minimum 2-3 years of relevant experience in SAM role</li><li>MUST have experience in managing Microsoft Enterprise Contracts and Microsoft Volume License Management portal</li><li>MUST have experience in managing Microsoft Desktop and Server Licenses</li><li>Assist in deploying an enterprise wide ITAM / Software Asset Management platform (e.g. Microsoft SCCM)</li><li>Collects and manages SAM-related information from customers, and software manufacturers</li><li>Understands Product Use Rights, license allowances, and contractual entitlements for software products and manufacturers.</li><li>Bulk load and update IT software license asset records, software license contracts and software maintenance agreements and associated relationships into the IT asset repository.</li><li>Participates in customer communications across the entire life-cycle of a SAM project. This includes producing and presenting intermediate, analytical, and final results and assuring</li><li>projects are conducted and closed to the satisfaction of all parties.</li></ul>

Responsibilities: <ul><li>&nbsp;Manage a team of Cloud Engineers; performance management, developing talent and knowledge;</li><li>Staff planning, workforce management, leading, motivating and coaching, shift schedules preparation;</li><li>Customer Relationship Management – lead regular customer calls and review tickets to ensure service quality is at an acceptable level and work is coordinated effectively;</li><li>Escalation Management – resolve technical as well as customer-initiated escalations. Drive post-mortem meetings and follow-up on the actions agreed;</li><li>Assist in technical decisions around incident and change management, continuous improvement, technological toolset in use;</li><li>Take part in pre-sales discussions to ensure prospects receive a clear picture of the Managed Services System and that the scope and requirements of each project are understood before it is signed;</li><li>Suggest improvements to the customer on-boarding process continuously together with Sales, Professional Services and Engagement Managers to ensure smooth, fast and effective transition of environments to Managed Services.</li></ul> Requirements: <ul><li>Good understanding of technical support in the areas of application, infrastructure, networks, or automation;</li><li>Excellent communication skills with demonstrated ability to find common ground with people of different age, gender, cultural background and on various organisational levels;</li><li>Understands the concept of Infrastructure as Code and has Cloud Practitioner level of AWS understanding as a minimum;</li><li>Excellent customer focus, with very good understanding of the business, successfully managing relationships with 3rd parties.</li><li>Excellent understanding of the ITIL framework and the DevOps methodology.</li></ul> &nbsp;Your language skill<ul><li>Very good level of English&nbsp;- can speak freely and communicate clearly with customers and partners, using the&nbsp;characteristic&nbsp;idioms and expressions of the English language.</li></ul>

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334 customer service specialist Jobs found

Customer Service Specialist

Customer Service Technical Specialist

Customer Service Technical Specialist

Customer Service Representative

Customer Care Representative

System Enablement Lead

Technical Customer Support Specialist

Technical Customer Support

Software Asset Management (SAM)

AWS Team Lead