Robotic Process Automation (RPA) Lead/ Specialist

Senior Devops Engineer

Preventive Maintenance Manager

Business Unit Head Medical Device

Cybersecurity Incident Response & Technology Specialist

Team Member (Vice President)

Senior Financial Analyst (SFA)

Business Support Supervisor II

Site Investigation Lead, Quality Assurance

EUC Operations Lead

Responsibilities: <ul><li>Lead and manage a team of RPA developers and analysts to deliver end-to-end automation projects.</li><li>Analyze business processes and identify opportunities for automation using RPA tools like UiPath, Power Automate.</li><li>Design, develop, test, deploy, and maintain RPA solutions according to best practices.</li><li>Work closely with stakeholders to understand their needs and ensure successful project delivery.</li><li>Contribute to the governance and best practices of RPA engagements within the Center of Excellence (CoE).</li><li>Liaise with cross-functional teams, such as cyber security, Active Directory (AD), AWS etc to address any roadblocks and ensure smooth project execution.</li><li>Monitor and troubleshoot RPA bots in production, identifying and resolving errors to ensure smooth operation.</li><li>Train and mentor business users on RPA capabilities.</li><li>Manage client relationships and demonstrate the value of automation through workshops and demos.</li><li>Create and maintain project documentation, including process design documents (PDDs), solution design documents (SDDs), and technical design documents (TDDs).</li><li>Continuously improve RPA processes for increased efficiency and scalability.</li></ul> Requirements: Desired Skills: <ul><li>Graduate/Masters in software engineering/IT/Computer Science or equivalent.</li><li>Minimum 5 to 8 years of relevant RPA experience with tools like UiPath, Power Automate.</li><li>Familiarity with incident, problem, change management processes.</li><li>Expert vendor management skills.</li><li>Top notch communication skills as the close interactions with multiple business stakeholders are needed.</li><li>Have an eye for automation opportunities.</li><li>Very good technical writing skills.</li><li>Passionate about mentoring team.</li></ul>

Responsibilities: You will make an impact in the following way: Advanced Troubleshooting:&nbsp; <ul><li>Diagnose and resolve complex issues related to the cloud application, involving in-depth of the application architecture and infrastructure.</li></ul> Root Cause Analysis:&nbsp; <ul><li>Conduct thorough root cause analyses for recurring issues, implement preventive measures, and provide insights for continuous improvement.</li></ul> Automation and Scripting:&nbsp; <ul><li>Develop and utilize scripts and automation tools to streamline processes, improve efficiency, and reduce manual intervention in issue resolution.</li></ul> Documentation:&nbsp; <ul><li>Maintain comprehensive documentation for troubleshooting procedures, system configurations, and resolutions to facilitate sharing and future reference.</li></ul> Customer Communication:&nbsp; <ul><li>Effectively communicate with customers, providing clear and timely updates on issue resolution progress and collaborating on preventive measures.</li><li>You will be responsible for High Performance, Scalable, Robust, and Secure Common SaaS Framework based on AWS/OCP infrastructure.&nbsp;</li><li>This framework allows customers to configure provision, upgrade &amp; monitor various network functions in carrier grade enterprise &amp; telecom networks.&nbsp;</li></ul> Security and Compliance:&nbsp; <ul><li>Ensure the security of systems and applications, adhere to compliance requirements, and implement best practices for data protection.</li></ul> Collaboration:&nbsp; <ul><li>Collaboration with internal and external stakeholders.&nbsp;</li><li>Work closely with development, QA, and operations teams to foster a culture of collaboration and continuous improvement.&nbsp;</li><li>Collaborate with client’s team to gather the requirements.</li></ul> Training and Mentorship:&nbsp; <ul><li>Provide guidance and mentorship to junior team members and promote sharing within the organization.</li><li>Troubleshoot and fix any customer issues identified internally or in the production deployments.</li></ul> Requirements: <ul><li>5-8 years of Experience in DevOps (Jenkins, AWS services, Kafka, Grafana, elastic search, Bitbucket, Git, Deployment, Documentation, Root Cause Analysis reports, Customer interactions etc)</li><li>Experience with Cloud-native SaaS development &amp; virtualization technologies, for example, AWS, ESXi, KVM, HyperV would be a plus.&nbsp;</li><li>Extensive experience in developing distributed system design.</li><li>Prefer experience with microservice architecture, large scale, public cloud, IAM</li><li>Strong knowledge of containerization technologies like Kubernetes and Docker.&nbsp;</li><li>Strong knowledge in public cloud technologies (preferably AWS) and on-premises setups.</li><li>Good knowledge of analysing backend, frontend code whenever required and able to perform some tests as per customer issues.</li><li>Experience with CI/CD tooling like Jenkins etc.</li><li>Experience with version control system like Git, Bitbucket.</li><li>Experience with IaaC (Infrastructure as a Code) tools like Terraform.</li><li>Familiarity with agile development methodologies.&nbsp;</li><li>Lead and participate in various scrum ceremonies.</li><li>Good knowledge of observability tools like Kibana, Elastic stack, Prometheus stack etc.</li><li>Good knowledge of Linux operating system</li><li>Good knowledge of programming languages like Shell scripting, Python etc.</li><li>Knowledge of REST API, API gateways&nbsp;</li><li>Effective communication skills – written, spoken, listening and presentation.&nbsp;</li><li>Great Team player and experience working with global teams and global organizations.&nbsp;</li><li>Bachelor’s in computer science or equivalent.&nbsp;</li><li>Preferably a master’s degree in computer science.</li></ul>

Responsibilities: <ul><li>Lead the team of 3 Storekeepers, 1 PM executive, and 2 PM technicians for end-to-end preventive maintenance and technical store operation.&nbsp;</li><li>Conducts all the preparation, planning, execution, and closure of the preventive maintenance tasks in SAP and keeps a good track record and compliance.</li><li>Accountable for purchasing, inventory management, stock count, inventory compliance, and conducting stock item analysis (most usage, highest value, slow-moving, obsolete, etc)</li><li>Accountable for all the KPIs for world-class PM &amp; MRO management as outlined in RM COE Phase 1 -3.&nbsp;</li><li>Drive engineering department weekly meetings by organizing, preparing templates for data inputs, KPI review, conducting data analysis, and delivering plant USDT and reliability.&nbsp;</li><li>Constantly conducts data analysis on preventive maintenance plans and spare parts usage to deliver preventive maintenance optimization for cost-effective maintenance.</li><li>Lead root cause analysis and problem-solving capability increase in engineering.</li><li>Lead KWS RM COE and own MROS element as part of the technical store operation.</li><li>Drive implementation of KWS for RM COE among engineering, technical, and operations teams with regular engagement, preparation, and training.</li><li>Develop good relationships with other regional factories and strive for cross-learning and implementation of best practices for plant performance and KWS.</li><li>Owns engineering R&amp;M cost budgeting and end-to-end management and monitoring. Conducts effective cost reduction initiatives in line with ZLA &amp; KIMMS projects.&nbsp;&nbsp;</li><li>Leads ongoing cross-functional teams to conduct analyses of plant savings opportunities, identify CAPEX investment opportunities, and make strategic investments to support growth and machine reliability.</li><li>Responsible for Site Daily Meeting Cadence with Tier 1-4 meetings and ensure they are healthy for results sustainability.</li><li>Lead people management for all direct reports and his/her -1 &amp; -2. Manage their performance, KPI delivery/formulation, and capability building effectively.</li><li>To guard standards and regulations on EHS, QFS, and other fundamentals by participating in and coaching during Leader Led Observations, Safety 7, Golden 6, and other EHS and QFS activities.&nbsp;</li><li>Lead, and involvement in all internal and external audits. (QFS, KWS, EHS, DOSH, FSSC, HACCP, HALAL, and Global programs on FUS)</li></ul> Requirements: <ul><li>Degree in Chemical/Mechanical/Electrical Engineering or related discipline with &gt; 10 years of working experience.</li><li>Sound practical knowledge of mechanical engineering (rotating equipment, fasteners, bearings, gearbox, valves, thermodynamics, material strength &amp; compatibility, etc.)</li><li>Practical knowledge of process equipment working mechanism and working principle (fryer, mixing, grinding, canister filling, packing machines, conveyors, etc.)</li><li>Sound work experience in F&amp;B industries with experience in SAP technical store management in support of entire plant operation.</li><li>Sound experience in managing preventive maintenance end-to-end processes to drive the highest level of compliance and machine reliability.&nbsp;</li><li>Technical and hands-on experience in the following systems:&nbsp;</li><li>Profound experience in food manufacturing process flow and in-depth experience in machine mechanisms and concepts. (dry mixing, dumping, wet mixing, conveying system, frying, seasoning, filling and packing)</li><li>Numerical literacy of basic electrical engineering (motor power, electrical load, cable sizing) and process engineering (basic mathematics related to the physics of pressure, temperature, level, force, etc.)</li><li>Preferably with some process literacy in building maintenance, HVAC, compressed air supply, utility gas supply, potable and wastewater treatment</li><li>Exposed and have hands-on experience with pillar approached performance management (KWS), CI tools, analysis tools, sound problem-solving skills, and coaching skills.</li><li>Good leadership skills and capable of managing 24/7 plans with critical thinking and strong people management skill.&nbsp;</li><li>Six Sigma Green Belt will be added advantage.</li></ul>

Responsibilities: Strategic Leadership: <ul><li>Collaborate with the CEO to set and drive the organizational vision and operational strategy.</li><li>Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.</li><li>Oversee the company’s overall operations, including finance, IT, legal, and HR, ensuring a highly inclusive culture.</li><li>Hire team with right capabilities, develop and mentor them to achieve objectives</li></ul> Operational Management: <ul><li>Oversee operations, HR, and accounting.</li><li>Partner with the CEO in sales management to ensure sufficient investment capital for growth targets.</li><li>Build and maintain trusting relationships with key stakeholders, clients, and partners.</li><li>Planning and achieving month on month business and sales goals.</li></ul> Financial Oversight: <ul><li>Oversee financial data and recommend solutions to improve profitability.</li><li>Maintain and manage the Profit &amp; Loss (P&amp;L) sheet for the business unit.</li><li>Closely monitor budgeting, forecasting, and expense management.</li><li>Preparing pricing offers, public and private procurements tenders and projects</li></ul> Market and Business Development: <ul><li>Develop and execute a comprehensive business strategy for the medical devices business to achieve revenue, market share, and profitability targets.</li><li>Enhance brand positioning, engage key opinion leaders, and promote products effectively.</li><li>Conduct thorough risk assessments to identify and mitigate potential challenges in the competitive environment.</li></ul> Requirements: <ul><li>Proven ability to multitask, prioritize, and manage time effectively.</li><li>A good understanding and familiarization of the clinical Medical Device environment, competitor products – Preferably in ultrasound business</li><li>Strong interpersonal and analytical skills.</li><li>Excellent leadership, communication, and negotiation skills.</li><li>Deep understanding of the healthcare industry, partner relationship management, and identifying new revenue opportunities.</li><li>Strategic planning and execution capabilities.</li><li>Experience in market development and awareness.</li><li>Expertise in revenue generation and P&amp;L management.</li><li>Competence in Key Account Management (KAM) and operations management.</li></ul>&nbsp;Experience: <ul><li>Experience: 10-15 years in the medical devices industry.</li><li>Demonstrated success in sales and marketing of medical devices.</li><li>Strong background in P&amp;L management.</li><li>Ability to stabilize current business operations and deliver on set objectives.</li></ul>&nbsp;

Responsibilities: <ul><li>Incident Management: Efficiently assess, investigate, and manage security incidents throughout their lifecycle, determining root cause and impact.</li><li>Log Analysis: Conduct comprehensive analysis of security logs and data to identify and correlate malicious activity.</li><li>Incident Response Leadership: Lead incident response efforts, contribute to the development and maintenance of incident response plans, and coordinate effectively with relevant stakeholders.</li><li>Technology Evaluation: Conduct thorough Proof of Concept (PoC) and Proof of Value (PoV) assessments of prospective security tools to determine their efficacy and suitability.</li><li>Project Management: Apply project management principles to plan, execute, and monitor the implementation of security tools and strategic initiatives.</li><li>Technical Communication: Articulate complex technical information clearly and concisely to both technical and non-technical audiences.</li><li>Cross-functional Collaboration: Collaborate effectively with diverse teams to facilitate incident resolution and the implementation of security solutions.</li><li>Continuous Improvement: Conduct post-incident reviews to identify lessons learned and recommend enhancements to prevent future occurrences.</li><li>Security Tool Proficiency: Utilize tools such as EDR and SIEM for in-depth investigations and analysis.</li><li>Availability: Respond to security incidents on a 24x7 basis during escalations and participate in a rotational on-call schedule, including weekends and public holidays.</li><li>Additional Responsibilities: Undertake other cybersecurity-related tasks as directed by team leadership.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Security, or a related discipline, or equivalent professional experience.</li><li>A minimum of eight (8) years of demonstrable experience in cybersecurity incident response.</li><li>Comprehensive understanding of network protocols, operating systems, and fundamental security principles.</li><li>Proven ability to analyze security logs and network traffic effectively.</li><li>Exceptional problem-solving, analytical, and communication skills (both written and verbal).</li><li>Experience in conducting Proof of Concept (PoC) or Proof of Value (PoV) evaluations of security technologies.</li><li>Demonstrated knowledge and application of project management principles.</li><li>Familiarity with security tools and technologies, including CrowdStrike EDR and Splunk.</li><li>Relevant professional certifications, such as CISSP, GCIH, or CEH, are highly desirable.</li></ul>

Responsibilities: <ul><li>Preparation of documentation and conduct CDD in a timely manner</li><li>To liaise with RMs on the required documentation</li><li>Ensure that ongoing CDD reviews are conducted in tandem with internal process and policies</li><li>Ensure data accuracy in systems and documentation</li><li>Extraction of data from worksheets and reports for distribution to respective Business segments for necessary follow-up actions</li><li>Assisting BUs to respond to various CDD enquiries, which may originate from the local authorities or from correspondent banks, over client’s profile</li><li>Perform screening assessment and escalate material hits, where applicable for further clearance.</li><li>Assisting the Team Leader in providing regular statistics and presentations for updating to Senior Management</li><li>Participating in ad-hoc assignments and projects, e.g., audit, user acceptance testing etc. where required</li><li>Providing advisory support to the BUs in CDD related matters, where applicable</li></ul> Requirements: <ul><li>Tertiary holder and above</li><li>Prior working experience of at least 4-6 years in KYC / CDD roles.</li><li>Detail-oriented, yet able to think flexibly and independently to resolve problems</li><li>Knowledge of MAS regulations will be an added advantage.</li><li>Maintaining a high degree of knowledge in MAS 626 regulations and associated regulatory requirements for AML/CFT and Sanctions.&nbsp;</li><li>Emotionally mature and able to communicate maturely and independently with various stakeholders within the Bank</li><li>Comfortable with data handling, and able to perform functions on Excel, such as VLOOKUP, Pivoting and generating various graphs / charts, etc.</li><li>Attentive to details with a strong sense of interest in developing a career as a KYC / CDD specialist</li><li>Good command of both written and spoken English. The ability to speak / read additional languages is an advantage</li><li>Able to raise sensitive or potentially contentious issues in a constructive manner to arrive at appropriate solutions</li><li>Self-driven and a team player with strong interpersonal skills to communicate, influence and negotiate</li><li>Certification as an AFC specialist (e.g., CAMS / Diploma in AML, Governance and Risk) with a recognized institution will be an advantage</li><li>Proficient in Mandarin is an added advantage</li></ul>

Role Description: <ul><li>The Senior Analyst, Finance (“SFA”) will be part of BN’s Global Finance team and will report into the Director, Finance. Located in our head office in Downtown Toronto, the SFA role is a highly visible position that provides a solid foundation and exposure to a progressive and dynamic career with a leading global investment firm.</li><li>The SFA will actively participate in the financial reporting of BN and will support compliance and investor relations.</li><li>There is also opportunity to provide leadership and mentorship to co-op students and new hires.</li></ul> Responsibilities: <ul><li>Work closely with global business units to prepare consolidated financial statements and public documents on a quarterly and annual basis, including the Supplemental and MD&amp;A.</li><li>Actively participate and lead the resolution of complex technical accounting issues and the execution of regulatory updates, including the coordination with auditors and operating business groups.</li><li>Present various analyses and reports for senior management, such as operating metrics and corporate financial results to support their business decision-making.</li><li>Produce financial reporting deliverables provided to the Board and senior management Support internal and external audit teams in relation to quarterly reviews, the annual audit and SOX compliance.</li><li>Assist in preparing consolidated financial forecasts, tracking global operating results of subsidiaries and articulating these results to key stakeholders Collaborate regularly with operating business groups and various our client departments Mentor junior staff to aid in their development.</li><li>Continuously look for efficiency in our processes, tools and reports and make suggestions to implement these into our framework.</li><li>Assist as needed with due diligence related to refinancing, ad-hoc analyses and presentations on financial and operating results, investor queries and special projects.</li></ul> Requirements: <ul><li>﻿Bachelor’s degree in Finance, Accounting, Economics, or a related field (mandatory).</li><li>Master’s degree or MBA in Finance or Business (preferred but not always required).</li><li>Relevant coursework in financial analysis, accounting, business strategy, and statistics</li></ul>

Responsibilities: Administrative Support: <ul><li>Provide administrative support to the Plant Manager, including calendar management, scheduling meetings, and arranging travel.</li><li>Prepare and manage correspondence, reports, presentations, and other documents as needed.</li><li>Manage the plant manager’s communications and act as a point of contact for both internal and external stakeholders.</li></ul> Document Management: <ul><li>Maintain and organize important plant records&nbsp;</li><li>Assist in the preparation and tracking of reports related to plant performance, operational costs, and production targets.</li><li>Ensure compliance with plant regulations and documentation standards.</li></ul> Coordination and Communication: <ul><li>Act as a liaison between departments ensures effective communication and smooth operations.</li><li>Coordinate plant-wide meetings, production schedules, and internal communications between staff and management.</li><li>Assist in the preparation and execution of plant meetings, taking minutes and ensuring follow-up on key action items.</li></ul> Data Analysis and Reporting: <ul><li>Assist in gathering, compiling, and analyzing plant performance data to help the Plant Manager&nbsp;</li><li>Prepare reports for the Plant Manager to track key performance indicators (KPIs), production performance, and safety metrics.</li></ul> Process Improvement: <ul><li>Assist with operational efficiency initiatives, providing administrative support to process improvement teams.</li><li>Help manage and track plant projects, ensuring they are completed on time and within budget.</li><li>Provide insights and suggestions to improve plant operations and reduce costs.</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Management, or a related field.</li><li>Proven experience in administrative or business support roles, preferably in a manufacturing or industrial environment.</li><li>Strong organizational skills and the ability to prioritize multiple tasks.</li><li>Excellent communication skills (written and verbal).</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).</li><li>Experience with data analysis and report generation is a plus.</li><li>Ability to work independently and as part of a team.</li></ul> Additional Skills: <ul><li>Knowledge of plant operations and manufacturing processes is advantageous.</li><li>Strong attention to detail and problem-solving skills.</li><li>Ability to handle confidential information with integrity.</li><li>Strong time-management skills and ability to meet deadlines</li></ul>

Responsibilities: Investigation Management <ul><li>Timely review and support to closing of OOS/OOT/Deviations/Market complaints/Customer notifications as an investigational SME Role.</li><li>Review and ensure identified Root cause/Hypothesis is based on sound scientific Rationale and evidence.</li><li>Review and ensure Investigation order is proper and logical.</li><li>Review and ensure Investigation articulation is proper and not Misleading /Ambiguous.</li><li>Review and ensure Identification of CAPA’s is consistent with investigation findings</li><li>Provide appropriate rating to Root cause investigation based on Hypothesis, Investigation order, Investigation articulation and Identification of CAPA’s.</li><li>Undertake continuous trainings and developments from an outcome of Investigations and CAPA’s.</li><li>Implementation of best practices in Investigation review mechanism, policies, processes and procedures to aid and improve operational performance and Quality Metrics.</li><li>Support to Implement all relevant procedures described in the Quality Management System (QMS) like Deviation, RCI, Complaint management etc.,</li><li>Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.</li><li>Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy.</li><li>Review and identify areas of improvement in the investigations.</li><li>Ensure the compliance with current industrial practices and constantly meet the regulatory requirement with zero integrity issue.</li></ul> Workload Management&nbsp; <ul><li>Coordinate workload sharing with Investigators team and develop action plans to improve timeline and quality of investigations</li><li>Prepare monthly report of the issues, work done, any employee related issues and conduct bi-weekly audits of the analyst’s notebooks.</li></ul> Staff Development	 <ul><li>Evaluate potential candidates for Investigation team, performance evaluation of direct reports.</li></ul> Requirements: Education &amp; Experience&nbsp; <ul><li>Bachelor’s degree in pharmacy, Chemistry, Biotechnology, or related scientific discipline (master’s preferred)</li><li>10+ years of experience in pharmaceutical manufacturing, quality, or compliance roles, including investigation management</li><li>Prior experience leading teams and conducting root cause analysis for deviations, OOS/OOT, and quality events</li><li>Working knowledge of FDA, EU, and other global regulatory requirements Demonstrated management and leadership experience with strong interpersonal and influencing skills.</li></ul> Knowledge <ul><li>Proficiency in a body of information required for the job e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.</li><li>In-depth understanding of cGMP regulations, 21 CFR Part 211, ICH Q9/Q10 principles</li><li>Strong knowledge of manufacturing and QC processes for solid oral dosage forms, non-sterile liquids and semi-solid dosage forms</li><li>Familiarity with investigation tools and techniques (e.g., 5 Whys, Fishbone, FMEA)</li><li>Experience with Quality Management Systems (e.g., TrackWise, MasterControl)</li><li>Skills &amp; Abilities Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.</li><li>Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.</li><li>Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.</li><li>Supervising People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates activities; is available to staff; provides regular performance feedback; develops subordinates skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.</li><li>Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.</li><li>Demonstrated flexibility in carrying out varied assignments in a high-quality work environment.</li><li>Excellent written and oral communications skills with a strong emphasis on organizational capabilities.</li><li>Excellent analytical thinking and problem-solving skills</li><li>Excellent critical thinking and root cause analysis skills</li><li>Ability to work cross-functionally and influence without authority</li><li>Proven ability to meet deadlines while handling multiple investigations</li></ul> Physical Requirements <ul><li>Physical &amp; mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.</li><li>Ability to work on-site full-time in both office and GMP environments</li><li>Sit or stand for extended periods; walk between manufacturing and laboratory areas</li><li>Ability to occasionally lift or move materials up to 25 pounds</li><li>Use of personal protective equipment (PPE) as required Investigation Management</li></ul>

Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

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112 data analyst Jobs found

Robotic Process Automation (RPA) Lead/ Specialist

Senior Devops Engineer

Preventive Maintenance Manager

Business Unit Head Medical Device

Cybersecurity Incident Response & Technology Specialist

Team Member (Vice President)

Senior Financial Analyst (SFA)

Business Support Supervisor II

Site Investigation Lead, Quality Assurance

EUC Operations Lead

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112 data analyst Jobs found

Robotic Process Automation (RPA) Lead/ Specialist

Senior Devops Engineer

Preventive Maintenance Manager

Business Unit Head Medical Device

Cybersecurity Incident Response & Technology Specialist

Team Member (Vice President)

Senior Financial Analyst (SFA)

Business Support Supervisor II

Site Investigation Lead, Quality Assurance

EUC Operations Lead

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.