Data Analyst (1 year contract)

Data Analyst

Master Data Senior Analyst / IT Lead (Supply Chain)

Online Operation Manager Maghreb

GBS Transformation Lead HTR

Manager Market Planning

Marketing Communications Manager

CSC - Outbound & Product Care Manager

Commercial Deployment Expert - Japanese

Associate Consultant - Software Asset Management

Responsibilities: <ul><li>As a Data Analyst working on the Regional Supply Chain team, you will use your expertise in Machine Learning to solve problems with high business impact and deploy models at scale using cutting-edge technologies to grow our business on e-com and off-line.</li><li>Definition of the feasibility and implementation of use cases</li><li>Understanding business needs and translate them to technical terms</li><li>Developing, adapting, and executing reports for different markets/deployment as needed</li><li>Modelization, packaging and making assets available for key users</li><li>Owning and managing the solutions, app, workspace, and reports repository</li></ul> Requirements: <ul><li>Data manipulation and analysis skills: Data wrangling, crunching, preparation, visualization</li><li>Exploratory data analysis</li><li>Experience in data visualization, knowledge or interest in Power BI</li><li>Proficiency in web frameworks knowledge appreciated</li><li>Python, R, Microsoft SQL Server, GCP knowledge are a MUST</li><li>Familiar with MLOps tools: MLFlow, DVC, or similar frameworks.</li><li>SAP ECC and Supply Chains domains knowledge appreciated</li></ul>

As a Data Analyst working on the Regional Supply Chain team, you will use your expertise in Machine Learning to solve problems with high business impact and deploy models at scale using cutting-edge technologies to grow our business on e-com and off-line. Responsibilities: <ul><li>The Data Analyst is responsible for the delivery of reports through</li><li>Definition of the feasibility and implementation of use cases</li><li>Understanding business needs and translate them to technical terms</li><li>Developing, adapting, and executing reports for different markets/deployment as needed</li><li>Modelization, packaging and making assets available for key users</li><li>Owning and managing the solutions, app, workspace, and reports repository</li></ul> Requirements: <ul><li>Data manipulation and analysis skills: Data wrangling, crunching, preparation, visualization</li><li>Exploratory data analysis</li><li>Experience in data visualization, knowledge or interest in Power BI</li><li>Proficiency in web frameworks knowledge appreciated</li><li>Python, R, Microsoft SQL Server, GCP knowledge are a MUST</li><li>Familiar with MLOps tools: MLFlow, DVC, or similar frameworks.</li><li>SAP ECC and Supply Chains domains knowledge appreciated</li><li>Contract for the one year</li></ul>

Responsibilities: <ul><li>Execute Create/Update Master records in the MDR/ECC systems as approved by business</li><li>Maintains business ready data in the MDR/ECC systems and complies with service level agreements</li><li>Prepares master data load files and/or manually inputs the changes directly into the MDR/ECC systems</li><li>Support synchronization of Master Data across multiple systems</li><li>Perform mass updates as required</li><li>Participate in projects and initiatives across multiple functional areas and regions</li><li>Act as Master Data lead for assigned projects.</li><li>Work with business units and process experts to resolve master data issues</li><li>Ensure data quality, compliance and consistency of master data across business systems</li><li>Support the business with required procedures, submit incidents and change requests when needed</li><li>Assist business process experts in defining standard operating procedures, process flows and related systems</li><li>Partner with the business to provide consultancy, translate the business needs into master data requirements.</li></ul>&nbsp;Requirements:&nbsp;<ul><li>Bachelor’s Degree in Engineering/MBA</li><li>Deep knowledge in Master Data structure, Attributes and impact of incorrect data on the business process</li><li>Deep technical and functional knowledge of SAP ECC modules with expertise in Inventory, Manufacturing and/or Distribution management module. </li><li>Knowledge in Chart of Accounts, Profit Centers and Cost Center setup/configuration/usage</li><li>Experience in SAP ECC. Minimum of 10 years in implementation and support projects in SD&amp; MM, Logistics module including data migration</li><li>Previous master data management experience in SAP</li><li>Specific knowledge around SAP LSMW, Workflow or Authorizations is a plus</li><li>Understanding of material concepts – Direct Material, Indirect Material, Finished Goods, Spare Parts, Accessories and Consumables and their configuration in SAP</li></ul>

Role Description:&nbsp; <ul><li>The purpose of the online operations manager is to drive IQOS online commerce channels’ [owned eCommerce iqos.com, marketplaces, Q-commerce] strategy and operations.</li><li>The online operations manager works closely with marketing, portfolio, consumer experience, call center, external partners (LSP, marketplaces, ..) and channels teams to enhance customer experience, increase acquisition, and maximize profits.</li><li>While ensuring smooth functioning and optimal performance of the existing online ecosystem, the online operations manager keeps exploring new online channels to extend IQOS footprint and increase online acquisition.</li><li>This strategic role in the Smoke Free Product Maghreb organization is a highly operational, self-directed, and hands-on role that demands strong people supervision, strict discipline, obsessive attitude towards problem solving and aggressive focus on the continuous improvement of workflow processes.</li></ul> Responsibilities: <ul><li>Ecommerce strategy: Developing and implementing an ecommerce strategy that aligns with the companys overall business goals and objectives.</li><li>Team management: Building and managing a team of ecommerce channels. It includes hiring, training, coaching, and managing performance of the operations teams (dedicated contractors, delivery agents, back-office agents, logistics agents, ...)&nbsp;</li><li>Budget management: Managing the budget for ecommerce, including forecasting, tracking spending, and reporting on budget reviews exercises.&nbsp;</li><li>KPIs management: Identifying and tracking key performance indicators (KPIs) for ecommerce operations, including sales performance, Net Promoter Score (NPS), SLAs and other operational KPIs (compliance rates, IQOS device registration...)&nbsp;</li><li>Partners management: Managing relationships with third-party vendors and logistics providers, including negotiating contracts, monitoring service levels, and resolving any issues that may arise.</li><li>Products management and listing: Managing the product catalog for both IQOS devices and accessories, ensuring accurate and up-to-date product information, optimizing product listings for search engine visibility and customer experience, and overseeing product promotions and discounts.</li><li>Campaigns management: collaborating with marketing, paid media, and consumer experience teams to develop and execute ecommerce campaigns.</li><li>IT systems support and usage: Configuring, managing and using the ecommerce platform and other internal IT systems and partners systems and liaising with IT support teams to ensure smooth operation.</li><li>Ensuring compliance with legal and regulatory requirements, such as data privacy laws, consumer protection regulations, and tax laws.</li><li>Ensure operational compliance with designed processes, including - but not limited to - Age verification and Data Consent collection.&nbsp;</li><li>Managing inventory levels, forecasting demand, and optimizing stock levels to minimize stockouts and overstocking.</li><li>Manage any ad hoc requests coming from customers via our Call center team</li></ul> Requirements:&nbsp; <ul><li>At least 10 years work experience, including ideally a min of 5 years-experience in ecommerce operations (Ecommerce website, Marketplaces such as Jumia, Glovo, …), preferably in a managerial role</li><li>Experience in managing budgets, KPIs, and vendor relationships</li><li>Experience in managing ecommerce campaigns and optimizing product listings</li><li>Experience in IT systems configuration and management</li><li>Experience in logistics and supply chain management</li><li>Additional experience or qualifications that may be beneficial include a degree or certification in business administration, marketing, or a related field, experience in a specific industry or market, and knowledge of emerging ecommerce trends and technologies.</li></ul>

Overview: <ul><li>This position is responsible for identifying strategic projects to build a global process transformation pipeline for Hire to Retire.</li><li>Build roadmap of transformation project and champion improvements that will deliver efficiency and effectiveness savings and/or improved user experience.</li><li>This includes end to end processes that cut across varying parts of the organization, focused on improving key business outcomes.</li><li>Additionally, this role leverages transformation capability as a key lever including project management and continuous improvement.</li></ul> Responsibilities: <ul><li>Work closely with executive leadership to build pipeline and mobilize execution against longer-term strategic transformation priorities.</li><li>Identify and define business questions and perform deep analysis into process issues to develop frameworks to drive decision making through data and metrics.</li><li>Define, manage and deliver strategic transformation projects that generate enterprise value, while satisfying stakeholder requirements for increased experience measures.</li><li>Provide subject matter expertise and industry best practice related to business transformation in project management, lean six sigma, Company Work Systems, value stream mapping or other business tools to drive outcomes.</li><li>Clearly and concisely communicate analysis of current state processes and influence outcomes in partnership with senior leaders, building partnerships with key stakeholders focusing on strategic outcomes.</li><li>Facilitate workshops and use process intelligence tools to identify pain points, create business case, execute action plans, report progress and escalate for off-track support as needed, monitor and report for sustainable results.</li><li>Champion of internal ways of working and continuous improvement through the global process area in approach to key regional/functional improvement initiatives, including the design and implementation of operating model components like organizational structures, governance, detailed processes, controls and technology tools.</li><li>Plan activities, define project approach, scope, milestones, success criteria, deliverables, risks, contingencies and allocating appropriate resource requirements to ensure quality is embedded into transformation projects.</li><li>Build scalable processes and shape the work system of the global process area for efficient ways of working.</li><li>Analyze findings to generate process transformation and CI initiatives.</li><li>Leverage SLA, KPI, audit, budget and CSX results as inputs to review.</li><li>Collaborates with delivery teams.</li></ul> Requirements: <ul><li>Bachelor Degree.</li><li>Experience in a service delivery center environment.</li><li>Lean Six Sigma or similar certification would be preferred.</li><li>Broad &amp; strong business acumen and leadership skills in the global process area.</li><li>Tech-savvy professional with an in-depth understanding of how technology can achieve business goals.</li><li>Ability to analyze data and information to produce conclusions and recommendations for future business transformation.</li><li>Strong collaboration skills and ability to partner with key internal partners to drive change &amp; continuous improvement.</li><li>Experience working for a multinational organization and working with colleagues/subordinates in other locations as well as international locations.</li><li>Proven ability to engage and motivate individuals and teams for positive results (bringing the best out of others).</li><li>Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments.</li><li>Experience presenting results to an executive team, demonstrating strong project management skills.</li><li>Min 3+ years of experience leading continuous improvement initiatives with sustainable results.</li><li>Ability to manage multiple and sometimes conflicting priorities and specific time constraint.</li><li>Ability to positively influence at all levels of the organization.</li><li>Ability to build consensus and strong commitment from others.</li><li>Excellent verbal and written communication skills.</li><li>Demonstrated strong project management skills.</li></ul> Work Environment: <ul><li>The global transformation lead will be based in a regional service center.</li><li>Must be available to work across varying time zones.</li><li>10-15% international travel is expected.</li></ul> Competencies: <ul><li>Contribute independently towards: courage, nimble learning, strategic mindset, develop talent, drive engagement.</li><li>Contributes through others to: Build effective teams, drive results, customer focus.</li></ul>

Responsibilities: <ul><li>Lead the implementation of the global market planning function within their market(s), collaborating with the OCS and the center of excellence to ensure the single point of contact (SPOC) concept is implemented across categories, establishing a clear flow of inputs/outputs from/to market planning function</li><li>Ensure that business strategies of assigned market(s) are properly gathered and further processed into a production plan allowing to reach the market(s) targets</li><li>Knowledge of all the relevant characteristics of market(s), such as sources of revenue, distribution strategy, inventory strategy and commercial strategy etc.</li><li>Assist and support the Senior Manager for Market Planning in the preparation and facilitation of regional S&amp;OP, by consolidating the demand plans critical metrics for allocated market(s), comparing it with the budget, identifying main drivers, opportunities and risks while ensuring the outcome is seamlessly integrated into the subsequent supply chain planning processes</li><li>Responsible for the adherence to market planning process for markets (forecast dropped as per schedule, quality of forecast reflecting market strategy)</li></ul> Requirements: <ul><li>Masters degree in Business Administration, Supply Chain Management or related fields</li><li>Fluent in English Other Language a plus</li><li>8+ Years of experience within Fast Paced Consumer Goods (FMCG), Electronics or Medical Device industry</li><li>Experience in forecasting, Supply Chain Planning, Sales &amp; Operations Planning (S&amp;OP) and data analytics</li><li>5+ years of management experience</li><li>Working knowledge of SAP, Supply Chain Planning Solutions and Forecasting Solutions (E2OPEN suite is a strong plus)</li></ul>

Responsibilities: <ul><li>Responsible for local marketing execution of marketing programs and main point of contact for the recording and coordination of Business Stream specific marketing requirements and preparation of these requirements into usable briefings for the Business Stream Products in the Unites States</li><li>Understands the specific local characteristics, goals, and the resulting needs of internal customers in the related Business Stream.</li><li>Supports the BO M&amp;C in the creation of the local marketing plan, incl. marketing budget for local aggregation.</li><li>Manage local marketing budgets approved by the respective BO M&amp;C.</li><li>Advises internal customers on planning, implementation and commissioning of marketing campaigns and marketing activities.</li><li>Responsible for the localizing and implementing of M&amp;C campaigns with data-driven results.</li><li>Deducts the Business Stream requirements into usable briefings for executing marketing functions.</li><li>Consistently communicates the status of marketing campaigns and marketing activities to the stakeholders involved or local clients.</li><li>Uses global marketing guidelines and tools to achieve the requested work result with maximum efficiency.</li><li>Solution-oriented exchange with interface functions in the Business Stream, Corporate Marketing, the Center of Excellence, and international colleagues (incl. diverse backgrounds, languages and time zones).</li><li>Enables the reuse of already implemented work results</li><li>Perform other duties as assigned</li></ul> Requirements: <ul><li>Bachelor and Master’s degree, preferable in Marketing.</li><li>Native command in English (Writing and speaking).</li><li>Working proficiency in other languages is a bonus.</li><li>At least 5 years B2B marketing with practical experience in the above fields and 1 year team management experience.</li><li>Must be business-focused and have the ability to translate business goals to marketing and corporate communication strategies.</li><li>Has strong analytical skills and data-driven thinking</li><li>Has ability to communicate with all levels of an organization comfortably by having excellent inter-personal skills.</li><li>Can work well independently in a dynamic, rapidly changing workplace.</li><li>Has strong presentation and writing communications.</li><li>Is detail-oriented, can manage multiple projects and responsibilities at one time.</li></ul>

Responsibilities: <ul><li>Lead the deployment and execution of the IQOS Customer Outbound/Proactive strategy to deliver a multi-channel service offering and best in class Customer Service Centre model across Egypt nationwide. Responsible for managing a team that has the responsibility to critically evaluation of the CSC services and the strategic development of Customer Care and Service activities executed through all Product care, outbound programs and channels. Other responsibilities include the development and deployment of service quality and data control practices, resolution of outbound &amp; Product care consumer escalations in a timely manner; the consumer database, customer churn, manage leads and train service staff. Play a collaborative role in growing and implementing standards and processes to try and exceed market specific NPS targets, maintain documentation such as process maps, operational records, Accountable for the Outbound process flows and its capacity plans, Product care budgets and their channel budgets, SOPs adherence.</li></ul> More Specifically you will 1- Project management Support operational rollout of campaigns (Acquisition &amp; Retention) in the assigned market, including, but not limited to <ul><li>Executing and checking outbound campaign flows and adjusting agent CTAs accordingly</li><li>Frontline staff knowledge enhancement (Remote Coaches/Inbound agents for product care matters)</li><li>Reporting , analysing and offering insight/remedial actions to resolve any technical issues in the market that effect day to day operations</li></ul> 2- Consumer Programs <ul><li>Champion Omni-channel care and consistent customer experience across all outbound programs &amp; Campaigns.</li><li>Lead development and localization of operational care fit for Omni-channel B2C use, Lead the deployment and continuous improvement of programs/services including Acquisition programs (ie Device Lending), NPS/Sentiment management programs (Positive &amp; Negative) Retention programs.</li></ul> 3- Product Care Manage market product care practices and governance which maximize customer satisfaction while creating efficiencies and minimizing costs. <ul><li>Product Warranty and goodwill entitlement practices and process maps.</li><li>Refund policy and modes of compensation.</li><li>Product diagnosis (L0 &amp; L1).</li><li>Replacement Strategy (Channels, mechanics, process governance, Reconciliation)</li><li>International Warranty.</li><li>Self Service replacement (QURE).</li></ul> 4- Care Operations <ul><li>Lead the operational deployment of all programs executed via the customer service center channel.</li><li>Evaluate and refresh processes periodically to ensure the health of the process is sound and adheres to SOPs at all times.</li></ul> 5- Vendor Management <ul><li>Create a great channel communication with (LSP/CSC) vendors, while maintaining a close eye of efficiencies, best practices, and cost optimization.</li><li>Challenge and improve the performance and development of these vendors to ensure consumers needs are heard and met.</li></ul> 6- Outbound Operations <ul><li>Ensure OB customer care deliverables are with aligned RRP commercial activities at a regional/local level.</li><li>Monitor and track OB programs performance at market level and identify areas of improvement acting as the voice of the customer internally for continuous performance improvements</li></ul> 7- Data Analysis &amp; Reporting <ul><li>Define, Manage and report on market KPIs in a digestible and actionable format to the wider business to highlight programs and product care performance and priority areas of focus, use data as a key catalyst for evaluating improvement for the business and customer.</li></ul> 8- Team Management <ul><li>Manage, Motivate and drive performance of the local customer care team to ensure market SLAs and KPIs are observed and met.</li><li>Ensure forecast and plans are submitted and aligned with relevant stakeholders to ensure operation continuity per market of responsibility.</li></ul> Requirements: Qualifications <ul><li>Minimum 10 years of work experience, with minimum 5 years in Remote Sales within a Call Center.</li><li>Minimum 5 years of supervisor/team leader/manager experience is mandatory.</li><li>Ability to multi-task in a dynamic environment, build relationships, solve problems, impact and influence.</li><li>Client centric mentality.</li><li>Business and financial Acumen is a must.</li><li>Advanced analytical &amp; planning skills.</li><li>Self-motivated, driven and the desire to help.</li><li>Excellent communication skills both verbal and written.</li><li>Arabic &amp; English proficiency is a must.</li><li>Strong people skills.</li><li>Outstanding organizational skills.</li><li>Tech Savvy - Finding ease in understanding and navigating new systems and its set-up.</li><li>CRM knowledge is a plus.</li></ul>

Responsibilities: <ul><li>Excellent project management</li><li>Constant alignment with Operation Center Portfolio, Marketing, Channel Development, Operations, Customer Development and B2C</li><li>Maintaining good relationships with all parties, with high interpersonal skills</li><li>Portfolio Execution Support: Report post-launch evolution, support and coordinate with other functions in minimizing obsoletes, get clarity on the portfolio, get necessary approvals from various teams</li><li>Offline/Online Content Deployment: Request final brief from HQ Marketing team, review translations, brief local agency, keep track of budget</li><li>Retail Infrastructure Deployment: Prepare full project scope plans, keep track of all infrastructure projects, evaluate performance</li><li>Visual Merchandising Deployment: Define and communicate the merchandising guidelines, liaise with local supplier for product highlight, record production timings, plan and coordinate shipping and installation</li></ul> Requirement : <ul><li>University degree in Management, Marketing, Business, Engineering or any related field</li><li>With some exposure on related tasks mentioned above, such as but not limited to, basic understanding of commercial concepts</li><li>High digital savviness and curiosity towards digital platforms</li><li>Ability to combine multi sourced data to drive business strategy</li><li>Strong entrepreneurship mindset and strategic thinking</li><li>Solid customer service and detail orientation</li><li>Well organized and with good knowledge of record keeping practices</li><li>Resourceful, self-sufficient and independent</li><li>Ability to manage multiple projects in a multicultural environment with strong communication and collaborative skills</li><li>Fluency in English and Japanese both written and spoken is a must</li><li>Fluency in either Mandarin or Korean will be a plus</li></ul>

Responsibilities: <ul><li>The role would require being part of Global Team based in India to support the administration of software requests and Software lifecycle management, It includes&nbsp;</li><li>Software Requests: - Management (approval, denial, suggest alternatives) of software requests according to criteria set by the Client.</li><li>Advise user on existing cheaper SW alternatives while processing the requests.&nbsp;</li><li>The focus is global, with direct reporting to the Team Leader at GSDC and close collaboration with the SGL (Software Governance Leader).</li><li>Responsible to manage software requests using SAM Tool.</li><li>Responsible to suggest cheaper SW alternatives to users if existent.</li><li>Ensure SLA’s are met .</li><li>Communicates in a timely and effective manner via emails, reports and reminders, and if necessary by online communication.</li></ul> Requirements: <ul><li>Knowledge on SmartTrack (USU), ServiceNow and other Portal Licensing module like MS, Adobe, tableau etc..</li><li>Good organizational and administration skills</li><li>Excellent communication, organization, multitasking, and time management skills</li><li>Good Typing Speed</li><li>Additional Language knowledge would be an added advantage possess</li><li>Solid computer skills (proficient in Word, Excel, PowerPoint and Outlook)</li><li>Able to follow defined guidelines</li><li>Ability to analyze information with attention to details.</li><li>Fast learner</li><li>Ability to Innovate (preferred)</li><li>Ability to research multiple sources to find data.(EULA checks)</li></ul>

Skills

Industry

Location

Jobtitle

203 data center Jobs found

Data Analyst (1 year contract)

Data Analyst

Master Data Senior Analyst / IT Lead (Supply Chain)

Online Operation Manager Maghreb

GBS Transformation Lead HTR

Manager Market Planning

Marketing Communications Manager

CSC - Outbound & Product Care Manager

Commercial Deployment Expert - Japanese

Associate Consultant - Software Asset Management

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

203 data center Jobs found

Data Analyst (1 year contract)

Data Analyst

Master Data Senior Analyst / IT Lead (Supply Chain)

Online Operation Manager Maghreb

GBS Transformation Lead HTR

Manager Market Planning

Marketing Communications Manager

CSC - Outbound & Product Care Manager

Commercial Deployment Expert - Japanese

Associate Consultant - Software Asset Management

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.