General Manager

Business Unit Leader

ERP Manager

Role Description: <ul><li>Reporting to the Hub BU Leader, this position leads and manages the Culinary/Hot Kitchen, Assembly and Transportation departments of the airline catering unit or “flight kitchen” with gross revenues of $100+ million and direct and indirect headcount of 1,000+ employees.</li></ul> Responsibilities: <ul><li>Leads and manages Culinary/Hot Kitchen, Assembly and Transportation departments to ensure production standards and customer service requirements are met.</li><li>Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.</li><li>Responsible for the maintenance of key performance metrics for the departments.</li><li>Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts; this includes production processing, on-time performance, equipment inventory, and quality assurance controls.</li><li>Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.</li><li>Supports customer audits and government audits to meet compliance.</li><li>Monitors all menu cycles to ensure customer service and satisfaction is not interrupted.</li><li>Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.</li><li>Supports and assists Lean initiatives, and Quality initiatives to achieve OPEX targets.</li><li>Ensures that proper equipment is maintained and controlled in the Unit for operation excellence.</li><li>Ensures all Corporate Policies and Procedures are followed and maintained.</li><li>Develops Standard Operating Procedures.</li><li>Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.</li><li>Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.</li><li>Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.</li><li>Monitors employee relations in each Department, ensures compliance with the National Master and Local Addendum labor agreements in the Departments.</li><li>Assists the BU leader on projects, investigations, training, corporate goals and objectives, and airline requests.</li><li>Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.</li><li>Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in business administration or related field required</li></ul> Work Experience:&nbsp; <ul><li>Successful track record as a Manager or Assistant Manager in airline catering required.</li><li>Minimum 10 years of management experience in in-flight catering or food manufacturing environment required.</li><li>Proven experience successfully managing a team of supervisors and managers for a single operating unit required</li><li>Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.</li><li>Previous customer service and/or account management experience required.</li><li>Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance</li><li>Labor relations experience is required</li></ul> Technical Skills: (Certification, Licenses and Registration) <ul><li>Must have strong and effective leadership skills</li><li>Must be comfortable with all levels of employees and have the ability to drive positive program change.</li><li>Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff</li><li>Excellent problem solving skills, planning and scheduling capabilities managing multiple account requirements</li><li>Ability to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security</li><li>Advanced Microsoft office tool skills (excel, word)</li><li>Knowledge of quality auditing, inspection methods</li><li>Detail oriented and excellent project management skills</li><li>Strong organizational skills, able to prioritize responsibilities and multi-task</li><li>Change Agent</li><li>Able to obtain an AOA badge and customs seal.</li></ul> Language / Communication Skills: <ul><li>Strong interpersonal skills and the ability to interact effectively with multiple departments and customers</li><li>Excellent written and oral communication skills.</li></ul> Job Dimensions Geographic Responsibility: Hub Unit Type of Employment: Full TimeTravel %: Up to 25% as required to attend management or leadership team meetings Exemption Classification: Exempt Work Environment / Requirements of the Job: production kitchen facility (there may be physical discomfort due to temperature and noise) Competencies Required to be Successful in the Job: <ul><li>Thinking – Information Search and analysis &amp; problem resolution skills</li><li>Engaging – Understanding others, Team Leadership and Developing People</li><li>Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively</li><li>Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus</li></ul> Demonstrated Values to be Successful in the Position <ul><li>Expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:</li><li>We treat each other with respect and we act with integrity</li><li>We communicate and keep each other informed</li><li>We put our heads together to problem solve and deliver excellence as a team</li><li>We have passion for our work and we pay attention to the little details</li><li>We foster an environment of accountability, take responsibility for our actions and learn from our mistakes</li><li>We do what we say we will do, when we say we are going to do it</li><li>We care about our coworkers, always taking an opportunity to make someone’s day better</li></ul>

Responsibilities: <ul><li>Accountable for all aspects of the business of the unit</li><li>Drives positive relationships with all customers of the unit</li><li>Demonstrates financial acumen by ensuring budgets are created accurately, communicated out, responsibility aligned and budget delivered</li><li>Actively researches and understands the local business arena, local culture and understands where the unit sits within the local framework, adapting where necessary</li><li>Monitors, reviews, guides direct reports to work together as a high performing team</li><li>Continually develops and improves the skills of the employees by working with HR, Learning &amp; Development and by mentoring and coaching the management team</li><li>Takes full ownership to lead compliance adherence of the unit to all regulatory, customer and internal policies and procedures</li><li>Identifies root causes of any situation which occurs and creates a robust action plan to work through to a robust solution</li><li>Justifies proposals/business cases for expenditure to improve the business unit</li><li>Identifies, and leads where appropriate, continuous and process improvement initiatives that drive the unit forward</li><li>Works with the HR Business Partner for salary review processes, ensuring to balance engagement, reward and cost effectiveness and keep competitive advantage</li><li>Constantly monitors recruitment to ensure that the unit have the right people in the right place at the right time</li><li>Puts into practice operational policies and decisions that come from the Executive Management Team, maintaining alignment with company and divisional policy and procedures</li><li>Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.</li><li>Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in business administration or related field required&nbsp;</li></ul> Work Experience:&nbsp; <ul><li>Successful track record as a General Manager in airline catering required.</li><li>Minimum 15 years of management experience in in-flight catering or food manufacturing environment required.</li><li>Demonstrated experience with managing financials with budget responsibility for a single operating unit required, multiple operating units preferred.</li><li>Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.</li><li>Proven experience successfully managing a team of supervisors and managers for a single operating unit required, multiple operating units preferred.</li><li>Previous customer service and/or account management experience required.</li><li>Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance</li><li>Labor relations experience is required</li></ul> Technical Skills: (Certification, Licenses and Registration): <ul><li>Must have strong and effective leadership skills</li><li>Must be comfortable with all levels of employees and have the ability to drive positive program change.</li><li>Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff</li><li>Excellent problem-solving skills, planning and scheduling capabilities managing multiple account requirements</li><li>Ability to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security</li><li>Advanced Microsoft office tool skills (excel, word)</li><li>Knowledge of quality auditing, inspection methods</li><li>Detail oriented and excellent project management skills</li><li>Strong organizational skills, able to prioritize responsibilities and multi-task</li><li>Change Agent</li><li>Able to obtain an AOA badge and customs seal.</li></ul> Language / Communication Skills: <ul><li>Strong interpersonal skills and the ability to interact effectively with multiple departments and customers</li><li>Excellent written and oral communication skills.</li></ul>

This position provides leadership within the area to support the division initiatives and maintain uniform Material Management processes at the field unit level using Materials Management &amp; Production Planning logistics. The processes established are to support as the tool of record for purchasing and maximizing EBITDAM with respect to Material Management. The Area Manager, , MM/PP will work with the following functional modules: Material Management, Production Planning, Finance and CoConntrol (FICO) as it pertains to posting generated through Materials Management and Production Planning transactions, &amp; Sales and Distribution).&nbsp; Responsibilities: <ul><li>Oversight and support of an area’s purchasing staff at the field unit level with regards to Materials Management &amp; Production Planning logistics.</li><li>Support the area by defining continuous improvement opportunities and ensuring compliance by field units to division policies and procedures with regards to Materials Management &amp; Production Planning.&nbsp;</li><li>Provide technical support and guidance to the filed units within the designated area.&nbsp;</li><li>Provide support to the Director, Materials Management and Logistics.&nbsp;</li><li>Support the division’s team of professionals working through field units within the area.&nbsp;</li><li>Provide leadership to area purchasing to support uniform purchasing processes in the field units.&nbsp;</li><li>Establish and monitor compliance to established processes through unit buyers.</li><li>Provide on-going training and a recurrent training process for Materials Management and Production Planning users.&nbsp;</li><li>Provide technical development, training and assistance to the field units.&nbsp;</li><li>Ongoing development of processes related to using to enhance Materials Management and Production Planning performance and data quality.&nbsp;</li><li>Provide issue resolution with technical issues from a business user’s prospective.</li><li>Support Area end of month activities with regards to cycle counting.</li><li>Monitor user access.&nbsp;</li></ul> Requirements: <ul><li>Bachelor's Degree in Business, Accounting or Finance preferred&nbsp;</li><li>Must have a minimum of 3 year of related experience with functional modules - Material Management and Production Planning.</li><li>One year of experience with SAP Material Requirement Planning  Experience with R/3 required&nbsp;</li><li>Expert level experience in the complete Material Management and Production Planning process preferred&nbsp;</li><li>Experience as a Buyer is a plus Technical Skills: (Certification, Licenses and Registration)&nbsp;</li><li>data knowledge required  Must be a self starter and motivated to complete projects timely and with accuracy Job Description 2 of 3&nbsp;</li><li>Must possess excellent people skills with a result driven approach&nbsp;</li><li>Must be familiar with all aspects of airline catering or experience within a manufacturing environment&nbsp;</li><li>Ability to lead a group to successfully complete a goal or project Language / Communication Skills:&nbsp;</li><li>Ability to communicate effectively with internal and external customers verbally and in writing Job Dimensions Geographic Responsibility</li><li>North America Type of Employment</li><li>Full-time Travel %: up to 50%</li><li>&nbsp;Exemption Classification:&nbsp;</li><li>Exempt Internal Relationships: Finance, Supply Chain, Operations, and OPC teams External Relationships: n/a Work Environment / Requirements of the Job</li><li>Normal office environment&nbsp;</li><li>Whiling visiting a production kitchen facility there may be physical discomfort due to temperature and noise Budget / Revenue Responsibility</li><li>&nbsp;(Local Currency) Organization Structure Direct Line Manager (Title): Dir, BPI, OPC Dotted Line Manager (Title, if applicable): n/a Number of Direct Reports: n/a Number of Dotted Line Reports:&nbsp;</li><li>n/a Estimated Total Size of Team: 2</li></ul>

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General Manager

Business Unit Leader

ERP Manager

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